AI Receptionist
AI receptionist for your phone line that answers, books and transfers calls
Connect your SIP trunk and let an AI receptionist pick up your business calls. It greets callers, answers common questions, collects details, books appointments and transfers the call to the right person, with a transcript and summary saved in your inbox.
Or start with $150 of credit, enough for a first month of Growth
- Answers every call
- Books appointments
- Transfers to your team
- Transcripts & summaries
Good evening, Nova Dental. How can I help you?
00:02
Hi, I have a toothache. Could I come in tomorrow?
00:07
I am sorry to hear that. Tomorrow I have 09:30 or 16:00. Which suits you?
00:13
09:30, please.
00:18
Appointment booked
Tomorrow 09:30 · Check-up
Summary saved to the conversation
You are booked for 09:30 tomorrow. I have sent the details by message.
00:24
What it is
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business calls, understands what the caller says in natural speech and either handles the request or passes the call to a person. In MonoChat it runs over your own SIP provider, and every call becomes a conversation in the same inbox as your chats.
- No missed calls during busy hours, breaks or after closing
- Callers speak naturally instead of working through long menus
- Your team only takes the calls that need a person
- Every call leaves a transcript and summary next to the customer’s chats
Team inbox
All channels- Incoming call · SIP Asked about the delivery status
-
Sara A. · WhatsApp Is the linen shirt available in medium? -
Deniz K. · Instagram Can I book for Friday at 6pm? -
Omar H. · Messenger Please reserve the black pair. - Website visitor · WebChat Which plan fits a team of five?
What it does
What an AI receptionist does on every call
One voice agent on your phone line for greetings, questions, bookings and transfers, plus the workflows behind them.
-
Answers every call
Picks up inbound calls on your SIP numbers right away, including peak hours and outside business hours.
-
Understands why they are calling
Identifies the caller’s intent from natural speech, asks follow-up questions and collects the details your team needs.
AI assistants -
Books and moves appointments
Checks availability, books or reschedules the appointment in your system and confirms it by message after the call.
AI function tools -
Transfers to the right person
Hands the call to the right team or agent when a person is needed, with the reason and details already captured.
Call center routing -
Transcripts and summaries
Every call is transcribed and summarized, then stored with the conversation for search and quality checks.
Recording & transcripts -
Triggers your workflows
Creates CRM leads, opens support tickets and sends follow-ups on WhatsApp or SMS without manual work.
Workflow automation
Example: new enquiry
Capture and qualify new callers
When a potential customer calls, the AI receptionist asks your qualification questions, records the answers and creates the lead, so your sales team calls back with context.
- Your own qualification questions
- Lead created in your CRM through tools
- Follow-up message sent after the call
Atlas Realty, good afternoon. How can I help?
00:02
I saw the two-bedroom flat on Park Street. Is it still available?
00:08
It is. Are you looking to rent or to buy, and when would you like to move?
00:14
To rent, from next month. Could someone show it to me this week?
00:22
New lead created
Rent · 2 bedrooms · Park Street
Viewing request · Sales team
I have passed your request to our agent, who will call you back today to arrange a viewing.
00:29
Example: transfer to a person
Hand the call to your team with context
If the caller asks for a person or the request needs one, the AI receptionist transfers the call to the right team. The agent sees the summary and the customer’s earlier chats before saying hello.
- Transfer by intent, schedule or caller
- Summary and history ready for the agent
- Calls and chats in one shared inbox
Nova Store, how can I help you today?
00:02
My order arrived damaged and I would like to speak to someone.
00:07
I am sorry about that. Could you tell me your order number?
00:12
It is 48213.
00:17
Transferred to Support
Damaged delivery · Order 48213
Summary shared with the agent
Thank you. I am connecting you to our support team now. They already have your order details.
00:21
How to set up an AI receptionist in MonoChat
Four steps from your SIP trunk to an AI receptionist that answers live calls.
-
Connect your SIP provider
Add your SIP trunk credentials, map your inbound numbers (DIDs) and set the outbound caller ID.
-
Write the greeting and instructions
Describe your business, the questions the receptionist should answer and the details it must collect on each call.
-
Connect tools and routing
Link your calendar, CRM or helpdesk through workflows and AI functions, then set business hours, queues and transfer rules.
-
Go live and review calls
Turn the receptionist on, read transcripts and summaries in the inbox and refine the instructions over time.
AI receptionist use cases by industry
The same voice agent, set up for the calls your sector receives most.
-
Healthcare
Appointment booking, rescheduling and clinic questions such as hours and location. -
Beauty salons
Booking, changing and cancelling treatments without interrupting the team. -
Real estate
Qualifying property enquiries and requesting viewings for your agents. -
Tourism & hospitality
Reservation enquiries, guest questions and transfers to the front desk. -
E-commerce
Order status, return questions and handover to support. -
Call center
An AI first line that answers, triages and routes calls to agents.
FAQ
AI receptionist FAQ
How an AI receptionist answers calls, what it needs and when a person takes over.
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business phone calls. It understands natural speech, answers common questions, collects details, books appointments and transfers the call to a person when needed. In MonoChat it runs over your SIP provider and saves a transcript and summary of every call.
How is an AI receptionist different from an IVR?
A classic IVR plays a menu and asks callers to choose an option. An AI receptionist holds a conversation: the caller explains what they need in their own words and the agent handles it or routes the call. MonoChat supports both, and you can combine an IVR menu with an AI voice agent.
Can an AI receptionist book appointments?
Yes. Through workflow automation and AI function tools it can check availability, book or move an appointment in the system you use and send a confirmation message after the call.
What happens when a caller wants to talk to a person?
The AI receptionist transfers the call to the right team or agent based on your routing rules, schedules and queues. The agent sees the call summary and the customer’s earlier conversations in the shared inbox.
Is it legal to answer and record calls with AI?
Rules differ by country. Where the law requires it, tell callers that they are speaking with an automated assistant and that the call is recorded, and get consent before recording. MonoChat provides recording policy controls, role-based access, audit logs and optional redaction of personal data.
Keep exploring
-
IVR System
Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox. -
Call Recording & Transcription Software for SIP
Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction.
First month of Growth on us
Put an AI receptionist on your phone line
Connect your SIP trunk, describe your business and let AI answer calls while your team takes the conversations that need a person.
One code per business • 30 days to redeem • No card needed