Shopify Chat Automation

Automate Shopify Conversations on WhatsApp and Every Channel

Sync your Shopify store, answer product and order questions instantly, and convert chats into sales on WhatsApp, Instagram, and web.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Shop Business account

Is the ceramic vase available in blue?

14:20

Ceramic Vase · Blue

In stock · Ships in 1–2 days

$34

Yes, it is in stock. Shall I add it to your cart?

14:20

Add to cartSee other colours

Add to cart

14:21

Done! Here is your checkout link. I will send tracking as soon as it ships.

14:21

Shopify Automation That Converts

Sales flows, support flows, and post-purchase journeys — from one inbox.

  • Shopify Sync

    Sync products, variants, and order data into MonoChat.

    • Catalog & variant mapping
    • Order lookup
    • Inventory-aware replies
    • Product links & cards

  • Sales & Support Automation

    Automate common questions and convert chats into checkouts.

    • Product discovery flows
    • Abandoned cart recovery
    • Checkout assistance
    • Agent handover

  • Order, Shipping & Returns

    Reduce ticket volume with self-serve order updates in chat.

    • Where-is-my-order replies
    • Delivery updates
    • Return policy flows
    • Exchange guidance

How It Works

Connect Shopify and go live in three steps.

  • 01

    Connect Shopify

    Link your store so MonoChat can access catalog and orders.

    • Connect store
    • Sync catalog
    • Map variants
    • Validate order lookup
  • 02

    Enable Chat Journeys

    Set up automation for discovery, cart recovery, and support.

    • Product finder
    • Cart recovery
    • FAQs & policies
    • Routing rules
  • 03

    Go Live Across Channels

    Run the same Shopify-powered flows on WhatsApp, Instagram, and web chat.

    • Unified inbox
    • Conversation history
    • Human takeover
    • Performance insights

Built for Scale

Reliable automation with safe handover and measurable outcomes.

  • Secure Store Connection

    Connect with scoped access and safe data handling.

  • Accurate Product Answers

    Replies are grounded in your live Shopify catalog data.

  • Smart Promotions

    Run offers and coupons only when it makes sense.

  • Human Handover

    Escalate VIP or complex cases to your team instantly.

Ready-made app in the MonoChat Store

E-commerce

Shop Assistant

An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.

Install freeSee what it does

Example conversations

Shopify WhatsApp chatbot examples

Shopify orders, customers and catalog data inside the conversation: order confirmations, cash-on-delivery checks and bulk order requests.

  • Shopify order confirmation with an address check on WhatsApp

    A new Shopify order triggers a WhatsApp confirmation; the customer fixes a typo in the address and the order is updated before it ships.

    Nova Home Business account

    Order #1052 · 3 items

    Linen Bedding Set, 2 Pillowcases

    $196 · Paid

    Thanks for your order, Jessica! Please check the details before we pack it.

    13:02

    Looks goodFix my address

    Fix my address

    13:04

    Sure. We have 18 Oak Lane, Apt 4. What should we change?

    13:04

    It's Apt 14, not 4.

    13:05

    Updated to 18 Oak Lane, Apt 14 on your order. It ships tomorrow and tracking will arrive here.

    13:05

  • Confirming a cash-on-delivery order before shipping

    Cash-on-delivery orders are confirmed with one tap, so fewer parcels are refused at the door and cancelled orders release stock straight away.

    Atlas Fashion Business account

    Order #2318 · Cash on delivery

    Chino Trousers · Beige · 32

    $59 to pay at the door

    Hi Kevin, you chose cash on delivery. Please confirm your order so we can ship it today.

    10:30

    Confirm orderChange sizeCancel order

    Change size

    10:41

    Which size would you like? Both are in stock.

    10:41

    3133

    33

    10:42

    Done, your order is now size 33 and confirmed. It ships today; please have $59 ready on delivery.

    10:42

  • Corporate bulk order handed to the sales team

    The assistant collects quantity and deadline for a corporate gift order, then hands the lead to a named sales rep who prepares a Shopify draft order.

    Lumen Candles Business account

    Do you do corporate gifts? We need about 60 candle sets in December.

    15:10

    Yes, we do. When do you need them delivered?

    15:10

    Before 10 DecBefore 20 Dec

    Before 10 Dec

    15:11

    Thank you. I am passing this to Mark from our corporate team with all the details.

    15:11

    Draft order · 60 sets

    Scented Candle Gift Set + logo box

    $42 per set · Delivery by 9 Dec

    Hi, I'm Mark. For 60 sets we can print your logo on the box. I have prepared a draft order with volume pricing.

    15:20

    Approve and payRequest changes

FAQ

Shopify Chat Automation: Frequently Asked Questions

Quick answers to the most common questions.

Can I connect my Shopify store to WhatsApp with MonoChat?

Yes. MonoChat connects with Shopify so product, variant and order data can be used in conversations on WhatsApp, Instagram and web chat, and your team answers all of them from one inbox.

Which Shopify conversations can be automated?

Product questions, order status and delivery updates, return policy and exchange guidance, abandoned cart reminders and checkout help. Anything the automation cannot solve is handed over to an agent.

Does the chatbot answer from my real catalog?

Yes. Replies are grounded in your Shopify catalog data, including variants and availability, so shoppers get answers that match what your store actually sells.

What happens when a shopper needs a person?

The conversation is routed to your team with its full history. Agents continue in the same thread from the shared inbox, so the shopper does not have to repeat anything.

Keep exploring

First month of Growth on us

Automate Shopify Sales and Support

Sync your Shopify store, run chat journeys, and reduce support workload across WhatsApp, Instagram and web chat — with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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