Instagram Business

Sell on Instagram,
Take Reservations via DM

Create orders, collect payments, and book reservations on Instagram. Keep answering after hours with AI-powered DMs.

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Hi! I saw your ad — can I book an appointment?
11:20
Sure — what days are available this week?
11:20
I can help! Share a preferred day/time — I’ll confirm instantly and send a reminder.
11:21
Friday at 6pm works.
11:21

What You Can Do with Instagram

How different industries sell and book reservations through Instagram DMs

Restaurant & Cafe

Table Reservation and Orders

Take table reservations via Instagram and collect orders from your menu

  • Automatic table reservation
  • Menu sharing
  • Pre-order taking
  • Customer feedback
Beauty & Wellness

Appointment and Service Sales

Appointments for salons, clinics, and wellness services

  • Appointment calendar integration
  • Service package sales
  • Customer history tracking
  • Reminder messages
Fashion & E-commerce

Social Commerce

Sell from posts and provide customer service in DMs

  • Product tagging
  • Virtual styling
  • Shipment tracking
  • Return processing
Real Estate & Automotive

Consulting and Appointments

Automate property tours and test drive appointment flows

  • Property/vehicle info sharing
  • Tour appointments
  • Price calculation
  • Financing consultancy

Instagram Business Features

Use the full power of Instagram for your business with MonoChat

DM Automation

Automate customer service through Instagram Direct Message

  • Instant auto-response system
  • AI-powered chatbot
  • Personalized message templates
  • Customer segmentation and targeting

Ad to DM Conversion Tracking

Measure how your Instagram ad traffic converts in DMs

  • Track which ads generate DM conversations
  • Measure leads, opportunities, and closed sales per campaign
  • Attribute DM conversations to ad sets and creatives
  • See conversion rates by ad source

Lead Qualification from Ads

Qualify and prioritize leads coming from Instagram ads

  • Identify ad-originated leads in the inbox
  • Score leads based on intent and responses
  • Route hot leads directly to sales teams
  • Trigger follow-up flows for undecided leads

Secure Payments

Process secure payments inside your Instagram flow

  • Credit card payment
  • QR code payment option
  • Installment options
  • Secure payment infrastructure

Campaign Response Management

Organize and respond to all campaign-driven DMs

  • Tag and group conversations by campaign or ad set
  • Auto-replies tailored to campaign promises
  • Unified view of campaign-driven conversations
  • Smart routing to the right team

Ad & Conversation Analytics

Track how campaigns turn into real sales

  • Funnel from ad click to closed sale
  • Conversion rates per campaign and ad set
  • Agent vs AI performance on ad-originated DMs
  • Customer retention analysis

How It Works

Complete Instagram Business integration in 4 simple steps

01

Connect Your Instagram Business Account

Securely connect your Instagram Business account to MonoChat

02

Set Up Product Catalog

Add products and prices for Instagram Shopping journeys

03

Configure the Chatbot

Customize the AI chatbot that auto-responds in DMs

04

Start Taking Sales and Reservations

Receive orders and reservations via Instagram DM

FAQ

Instagram Business FAQ

DM automation, ad-to-DM tracking, lead qualification, payments, and analytics — answered.

What do I need to connect Instagram Business to MonoChat?
You need an Instagram Business account that is connected to a Facebook Page. Once connected, you can bring Instagram DMs into MonoChat to automate replies, route conversations, and track performance.
Can MonoChat automate Instagram DMs with AI?
Yes. You can set up DM automation with AI assistants, instant replies, intent-based routing, FAQs, business-hour flows, and handoff to human agents when needed.
What is “Ad-to-DM tracking” and why does it matter?
Ad-to-DM tracking helps you understand which ads and campaigns generate DM conversations and conversions. This lets you measure lead quality, optimize creatives, and attribute sales or bookings to ad sources.
How does lead qualification work for Instagram ads?
MonoChat can tag ad-originated conversations, ask qualifying questions in DMs, score intent, and route high-intent leads directly to your sales team while triggering follow-up flows for others.
Can I take payments inside an Instagram DM journey?
Yes. You can use secure payment flows (e.g., card, QR, installments where available) as part of the conversation journey to reduce drop-off and close faster.
Can I manage campaign-driven DMs (tags, routing, templates)?
Yes. You can group conversations by campaign or ad set, auto-apply tags, respond with campaign-specific templates, and route messages to the right team based on intent or rules.
What analytics will I see for Instagram DMs and campaigns?
You can track the funnel from ad → DM → qualified lead → sale/booking, conversion rates per campaign, and the performance of AI vs agents across ad-originated conversations.
How fast can I go live after connecting?
Going live is typically fast: connect the account, configure DM automation and routing, then optionally add payments and campaign tracking. Setup time depends on your account configuration.

Start Selling and Booking on Instagram

Bring your Instagram Business account into one inbox. Automate DMs, qualify leads from ads, and convert faster with MonoChat.

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