MonoChat in Egypt
Customer conversations for Egypt, with a team in Alexandria
Answer customers on WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one inbox, with AI that replies in Arabic and English, and with on-premises options for Egypt’s data protection rules.
Or start with $150 of credit, enough for a first month of Growth
- Official Meta Business Partner
- Office in Alexandria
- Arabic AI
- On-premises option
السلام عليكم، عايز أحجز كشف عند دكتور الأسنان بكرة
18:02
وعليكم السلام! متاح بكرة الساعة 4 العصر أو 7 بالليل. تحب أحجزلك أنهي معاد؟
18:02
4 العصر
18:03
Dental check-up · 4:00 PM
تم الحجز · تذكير قبل الموعد بساعتين
تمام، اتحجزلك! هنبعتلك تذكير قبل الميعاد. لو حبيت تغيّر، رد علينا هنا.
18:03
Why businesses in Egypt choose MonoChat
One inbox for every channel, AI that answers in Arabic and a team in Alexandria.
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A team in Alexandria
Our office in Alexandria is in your time zone, for onboarding and support.
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Official Meta Business Partner
Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.
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Every channel in one inbox
WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat, answered by your team and AI from one place.
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Arabic from the first message
The MonoChat interface is available in Arabic, right to left. AI assistants reply in Arabic or English and understand voice notes.
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On-premises when data must stay in Egypt
Run MonoChat on your own servers or cloud, with your own AI keys and models.
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Apps for your industry
Ready AI assistants for clinics, salons, schools, real estate, car rental and online shops.
Channels
Every channel your customers use, in one inbox
Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.
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WhatsApp Business API
Your own number on Meta’s Cloud API, as an official Meta Business Partner. -
Instagram
DMs, comments, story replies and click-to-DM ads. -
Facebook Messenger
Messenger chats, comments and Lead Ads. -
TikTok
TikTok DMs and messaging ads. -
Telegram
Your Telegram bot, with AI and broadcasts. -
Web chat
A chat widget and AI chatbot for your website.
Built for how Egypt does business
Start from an AI assistant made for your industry, then adapt it to your business.
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Clinics
Appointment requests, reminders and patient questions around the clock. -
Online shops
Products, orders, carts and returns in the chat. -
Schools and training centres
Enrolment questions, parent messages and announcements. -
Real estate
Qualify buyers and tenants and book viewings from your ads. -
Salons and beauty centres
Appointments, reminders and rebooking in Arabic. -
Car rental and dealers
Bookings, documents, test drives and service appointments.
Payments and integrations
Payments and integrations
Several payment systems are built into MonoChat, and your local payment provider can be connected through custom functions. Shopify, ClickUp and Meta Lead Ads connect today.
- Payment systems in MonoChat
- Custom functions
- Shopify + WhatsApp Available now
- Meta Lead Ads + WhatsApp Available now
Pricing in US dollars
What it costs
You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.
MonoChat plans
| Plan | Price (USD) |
|---|---|
| Basic: 1 user, 1 channel, 1,000 outgoing messages a month | Free |
| Growth: 2 users, 1 channel, 100,000 outgoing messages, a month | $120 |
| Growth, paid yearly (two months free) | $1,200 |
| Extra user or channel, a month each | $30 |
| Message pack: 10,000 outgoing messages, one-time | $35 |
| Message pack: 100,000 outgoing messages, one-time | $240 |
| Message pack: 1,000,000 outgoing messages, one-time | $1,200 |
Meta’s WhatsApp fees in Egypt
Charged by Meta for each message delivered to a +20 number, under the rate card effective 1 October 2026.
| Message type | Per message (USD) |
|---|---|
| Marketing (offers, campaigns) | $0.0644 |
| Utility (order, booking and account updates) | $0.0036 |
| Authentication (one-time passwords) | $0.0036 |
| Service (replies inside 24 hours) | First 1,000 a month free, then the utility rate |
WhatsApp cost calculator
Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.
Pricing changes based on the recipient country code.
Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.
Promotional and campaign template messages.
Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.
OTP and login verification messages.
Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.
Each WhatsApp business phone number gets 1,000 free service messages a month.
People who answer chats in MonoChat.
Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.
Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.
Data protection
WhatsApp and Egypt’s data protection law
Egypt’s Personal Data Protection Law No. 151 of 2020 applies to the personal data in your customer conversations. Its Executive Regulations were issued by Ministerial Decision No. 816 of 2025 on 1 November 2025, which started a one-year period to comply. Transfers of personal data abroad and electronic direct marketing need a licence or permit, and consent must be clear and recorded.
- Run MonoChat on-premises, on your own servers or cloud, when data must stay in Egypt
- Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
- Use your own AI keys and models
- Roles and permissions decide who sees which conversations, customers and reports
This is general information, not legal advice. Check your obligations with your legal adviser.
Rules that may apply in Egypt
- Personal data Law No. 151 of 2020
- Executive Regulations Ministerial Decision No. 816 of 2025
- Transfers abroad Licence or permit required
- Electronic marketing Permit required
Our office in Alexandria
Visit us, or talk to us on WhatsApp.
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Alexandria
95 El Geish Road, El Attarin, Alexandria, Egypt Open in Maps
FAQ
MonoChat in Egypt: FAQ
Quick answers to the most common questions.
Does MonoChat have an office in Egypt?
Yes, in Alexandria, at 95 El Geish Road. MonoChat’s headquarters is in Dubai, and we also have offices in Türkiye, Portugal and the USA.
How much does it cost?
MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for Egyptian numbers $0.0644 for a marketing message and $0.0036 for a utility message.
Does MonoChat work in Arabic?
Yes. The interface is available in Arabic, right to left, and AI assistants reply in Arabic or English, in the customer’s language. They also understand voice notes.
Can our data stay in Egypt?
Yes, by running MonoChat on-premises on your own servers or cloud in Egypt. WhatsApp messages themselves pass through Meta’s Cloud API.
Can I keep the WhatsApp Business app on the same number?
Yes. With coexistence you keep the WhatsApp Business app on your phone and use the same number in MonoChat, with your chat history imported.
First month of Growth on us
Start with MonoChat in Egypt today
Connect your channels in minutes and start free, or talk to our team.
One code per business • 30 days to redeem • No card needed