Travel & Hospitality
Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger
Viaport Marina handles visitor questions and announcements on WhatsApp, Instagram and Messenger in MonoChat, with an AI assistant answering from its own information. More than a million messages have gone through the platform.
- messages
- 1M+ messages
- customer conversations
- 100K+ customer conversations
- AI assistant actions
- 26K+ AI assistant actions
- messages in the last 30 days
- 35K+ messages in the last 30 days
Who is Viaport Marina?
Viaport Marina is a waterfront destination in Tuzla, Istanbul, combining a 1,163-berth yacht marina with a shopping centre, theme parks, an aquarium and a Crowne Plaza hotel. The marina has been operating since 2015.
Goals
- Answer visitors across all social channels
- Give instant answers about opening hours, events and services
- Share announcements with opted-in visitors
The challenge
A destination with a marina, shops, restaurants, parks and a hotel gets questions about everything from opening hours to events and berths. Visitors ask on WhatsApp, Instagram and Messenger, and expect an answer before they set off.
How Viaport Marina uses MonoChat
AI answers from Viaport’s own information
An AI assistant answers common visitor questions in seconds, using tools to look up the right information, and passes the rest to the team.
All social channels in one inbox
WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox, so one team serves every channel.
Announcements
Events and announcements reach opted-in visitors as WhatsApp broadcasts.
Results
Since December 2024 Viaport Marina has held more than 100,000 visitor conversations and over one million messages on MonoChat, and its AI assistant has run more than 26,000 actions.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
