Travel & Hospitality
BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI
BTB Tours lets travellers request tours and receive offers through WhatsApp and Instagram, with an AI assistant and automated flows in MonoChat.
- messages
- 11K+ messages
- customer conversations
- 810+ customer conversations
- channels in one inbox
- 2 channels in one inbox
Who is BTB Tours?
Founded in 2016, BTB Tours is a Turkish travel agency headquartered in Dubai with an office in Istanbul. It offers everything from flight-inclusive tour packages to VIP services.
Goals
- Collect tour requests in a structured way
- Send offers quickly
- Answer travellers on WhatsApp and Instagram
The challenge
Tour requests arrive with missing details, and every back-and-forth to collect dates, group size and preferences delays the offer.
How BTB Tours uses MonoChat
AI assistant and request flows
An AI assistant answers questions and flows collect the details of each request, so the team can prepare the offer straight away.
WhatsApp and Instagram together
Both channels land in one MonoChat inbox for the sales team.
Results
Since January 2026 BTB Tours has exchanged more than 11,000 messages with travellers on MonoChat, and its AI assistant has run more than 900 actions.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
