WhatsApp Reservation Assistant

WhatsApp Reservation Assistant for Hotels and Restaurants

Let guests book hotel stays, restaurant tables and hospitality services through guided WhatsApp conversations — with confirmations, reminders and team handover.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Hotel Business account

Hello, do you have a sea-view room for 2 adults next weekend?

16:20

Hello! Happy to help. Could you confirm your check-in and check-out dates?

16:20

Friday to Sunday.

16:21

Sea-View Double Room

Fri–Sun · 2 adults · breakfast included

Available

Shall I hold it and send you the reservation details?

16:21

ReserveTalk to reservations

Reserve, please.

16:22

WhatsApp Reservation Features

Reservations, confirmations and guest support — directly in chat

  • Reservation Capture

    Collect booking requests directly from WhatsApp conversations.

    • Date & time requests
    • Guest count
    • Room or table type
    • Special requests

  • Availability Guidance

    Help guests find available options without waiting for staff.

    • Room availability
    • Restaurant slots
    • Alternative times
    • Package suggestions

  • Confirmations & Reminders

    Reduce missed bookings with automated confirmations and reminders.

    • Booking confirmation
    • Arrival reminders
    • Cancellation prompts
    • Reschedule flows

  • Guest Conversation Continuity

    Keep every reservation, question and handover in one shared inbox.

    • WhatsApp follow-up
    • Unified history
    • Staff handover
    • Post-visit messages

How WhatsApp reservations work

Turn WhatsApp messages into confirmed reservations in three steps

  1. Guest Starts a Chat

    A guest asks about room availability, restaurant tables, prices or booking details.

  2. Collect Reservation Details

    MonoChat captures date, time, guest count, preferences and special requests automatically.

  3. Confirm & Follow Up

    Send confirmations, reminders, updates and post-visit follow-ups to improve guest experience.

Ready-made app in the MonoChat Store

Hotels & travel

Hotel & Travel Assistant

An AI front desk for hotels, resorts and travel agencies that quotes your real room rates and sends rooms as WhatsApp cards, books stays, tours, restaurant tables and airport transfers, sends deposit payment links, and takes guests’ requests during their stay.

Install freeSee what it does

Example conversations

WhatsApp reservation assistant examples

Table bookings, date changes and group requests: the assistant handles the routine and passes the rest to your reservations team.

  • Booking a hotel restaurant table on WhatsApp

    A guest books dinner in the hotel restaurant in under a minute, picks a time slot and gets an automatic reminder on the day.

    Atlas Resort Business account

    Can we book a table at the seafood restaurant tonight? 4 people.

    15:10

    Of course! These times are free tonight for 4 guests:

    15:10

    19:0020:3021:15

    20:30

    15:11

    Would you like a terrace table or inside?

    15:11

    TerraceInside

    Terrace

    15:11

    Table confirmed

    Marea Seafood · Tonight 20:30 · 4 guests

    Terrace · reminder at 18:30

    See you tonight! Reply here if your plans change.

    15:12

  • Changing hotel reservation dates on WhatsApp

    The assistant finds the booking in your booking system, offers the new dates and sends a payment link for the difference, so the change is done without a phone call.

    Orion Boutique Hotel Business account

    Hi, can I move my booking OR-7731 one day later? 4–7 Sept instead of 3–6 Sept.

    11:24

    Let me check… Your Deluxe Double is available 4–7 September. The rate is €15 higher because Saturday is included.

    11:24

    Confirm changeKeep original dates

    Confirm change

    11:25

    Here is the secure link for the €15 difference.

    11:25

    Pay €15

    Reservation updated

    OR-7731 · Deluxe Double · 4–7 Sept

    Paid · new confirmation sent

    All done. Your new confirmation is attached above.

    11:27

  • Sending a group booking request to the reservations team

    For a 10-room wedding block the assistant collects every detail in a form, then hands the chat to a named reservations agent with the full history.

    Orion Boutique Hotel Typically replies in minutes

    We need about 10 rooms for a wedding on 14 June. Do you do group rates?

    09:40

    Congratulations! Group rates start at 8 rooms. Please share a few details so our team can prepare a quote.

    09:40

    Open group form

    Group request received

    10 rooms · 13–15 June · 20 guests

    Event: wedding · budget €140/night

    Thanks! I’m passing this to our groups desk now.

    09:44

    Hi, I’m Emily from reservations. I can hold 10 rooms for you at €128 per night. I’ll email the contract and share it here too.

    09:52

    Perfect, thank you Emily!

    09:53

Keep exploring

First month of Growth on us

Automate WhatsApp Reservations

Handle hotel and restaurant booking requests, confirmations and guest follow-ups directly in WhatsApp with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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