WhatsApp Reservation Assistant

WhatsApp Reservation Assistant for Hotels and Restaurants

Let guests book hotel stays, restaurant tables and hospitality services through guided WhatsApp conversations — with confirmations, reminders and team handover.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Hotel Business account

Hello, do you have a sea-view room for 2 adults next weekend?

16:20

Hello! Happy to help. Could you confirm your check-in and check-out dates?

16:20

Friday to Sunday.

16:21

Sea-View Double Room

Fri–Sun · 2 adults · breakfast included

Available

Shall I hold it and send you the reservation details?

16:21

ReserveTalk to reservations

Reserve, please.

16:22

WhatsApp Reservation Features

Reservations, confirmations and guest support — directly in chat

  • Reservation Capture

    Collect booking requests directly from WhatsApp conversations.

    • Date & time requests
    • Guest count
    • Room or table type
    • Special requests

  • Availability Guidance

    Help guests find available options without waiting for staff.

    • Room availability
    • Restaurant slots
    • Alternative times
    • Package suggestions

  • Confirmations & Reminders

    Reduce missed bookings with automated confirmations and reminders.

    • Booking confirmation
    • Arrival reminders
    • Cancellation prompts
    • Reschedule flows

  • Guest Conversation Continuity

    Keep every reservation, question and handover in one shared inbox.

    • WhatsApp follow-up
    • Unified history
    • Staff handover
    • Post-visit messages

How WhatsApp reservations work

Turn WhatsApp messages into confirmed reservations in three steps

  1. Guest Starts a Chat

    A guest asks about room availability, restaurant tables, prices or booking details.

  2. Collect Reservation Details

    MonoChat captures date, time, guest count, preferences and special requests automatically.

  3. Confirm & Follow Up

    Send confirmations, reminders, updates and post-visit follow-ups to improve guest experience.

Example conversations

WhatsApp reservation assistant examples

Table bookings, date changes and group requests: the assistant handles the routine and passes the rest to your reservations team.

  • Booking a hotel restaurant table on WhatsApp

    A guest books dinner in the hotel restaurant in under a minute, picks a time slot and gets an automatic reminder on the day.

    Atlas Resort Business account

    Can we book a table at the seafood restaurant tonight? 4 people.

    15:10

    Of course! These times are free tonight for 4 guests:

    15:10

    19:0020:3021:15

    20:30

    15:11

    Would you like a terrace table or inside?

    15:11

    TerraceInside

    Terrace

    15:11

    Table confirmed

    Marea Seafood · Tonight 20:30 · 4 guests

    Terrace · reminder at 18:30

    See you tonight! Reply here if your plans change.

    15:12

  • Changing hotel reservation dates on WhatsApp

    The assistant finds the booking in your booking system, offers the new dates and sends a payment link for the difference, so the change is done without a phone call.

    Orion Boutique Hotel Business account

    Hi, can I move my booking OR-7731 one day later? 4–7 Sept instead of 3–6 Sept.

    11:24

    Let me check… Your Deluxe Double is available 4–7 September. The rate is €15 higher because Saturday is included.

    11:24

    Confirm changeKeep original dates

    Confirm change

    11:25

    Here is the secure link for the €15 difference.

    11:25

    Pay €15

    Reservation updated

    OR-7731 · Deluxe Double · 4–7 Sept

    Paid · new confirmation sent

    All done. Your new confirmation is attached above.

    11:27

  • Sending a group booking request to the reservations team

    For a 10-room wedding block the assistant collects every detail in a form, then hands the chat to a named reservations agent with the full history.

    Orion Boutique Hotel Typically replies in minutes

    We need about 10 rooms for a wedding on 14 June. Do you do group rates?

    09:40

    Congratulations! Group rates start at 8 rooms. Please share a few details so our team can prepare a quote.

    09:40

    Open group form

    Group request received

    10 rooms · 13–15 June · 20 guests

    Event: wedding · budget €140/night

    Thanks! I’m passing this to our groups desk now.

    09:44

    Hi, I’m Emily from reservations. I can hold 10 rooms for you at €128 per night. I’ll email the contract and share it here too.

    09:52

    Perfect, thank you Emily!

    09:53

Keep exploring

First month of Growth on us

Automate WhatsApp Reservations

Handle hotel and restaurant booking requests, confirmations and guest follow-ups directly in WhatsApp with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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