WhatsApp Chatbot

AI chatbot for WhatsApp that answers, books and hands over

Put an AI chatbot on your WhatsApp Business number. It answers from your own content around the clock, replies in the customer’s language, books appointments and passes the conversation to your team when a person is needed.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

  • 24/7 answers
  • Your own content
  • Human handover
  • No-code automation
Nova Clinic Business account

Hi, do you have any appointments on Saturday?

21:42

Hi! Yes, Saturday has two free slots for a check-up. Which one suits you?

21:42

10:3014:00

10:30 please.

21:43

Appointment booked

Check-up · Saturday 10:30

Reminder set for Friday

Done. You will get a reminder the day before.

21:43

What it can do

What a WhatsApp chatbot does for your business

One AI assistant on your WhatsApp number for questions, bookings, forms and the automations behind them.

AI knowledge base

A WhatsApp chatbot that answers from your own content

Upload PDFs, spreadsheets, web pages and text. MonoChat indexes them so the chatbot grounds its answers in your documents instead of guessing.

  • Add PDFs, Excel files, web pages and plain text
  • Separate knowledge into scopes such as support, sales or policies
  • Update or re-index content whenever it changes
Explore the AI knowledge base
Nova Store Business account

What is your return policy for shoes?

11:05

You can return unworn shoes within 14 days with your receipt. Refunds go back to the original payment method.

11:05

Can I exchange for another size instead?

11:06

Yes, size exchanges are free. Shall I start one for you?

11:06

Start an exchange

Human handover

Hand WhatsApp conversations over to your team

When a question is complex or the customer asks for a person, the chatbot routes the chat to the right agent in the shared team inbox, with the full history attached.

  • Automatic escalation of complex cases
  • Assignment to the right team or agent
  • Agents reply from the same WhatsApp number
See the team inbox
Nova Store Business account

My order arrived damaged. I want to talk to someone.

16:20

I am sorry about that. I am connecting you with our support team and sharing your order details.

16:20

Hi, this is Leyla from support. I can see your order and will send a replacement today.

16:22

Thank you!

16:23

How to launch a WhatsApp chatbot

Four steps from your WhatsApp number to a chatbot that is live.

  1. Connect your WhatsApp number

    Connect a WhatsApp Business API number to MonoChat. With Coexistence you can keep using the WhatsApp Business app on the same number.

  2. Add your content

    Upload documents and web pages to the knowledge base so the chatbot knows your products, services and policies.

  3. Set the rules

    Choose the AI model, write the instructions and decide when the chatbot books, starts a workflow or hands over to a person.

  4. Go live and improve

    Turn the chatbot on, follow conversations in the inbox and use analytics to refine the answers.

WhatsApp chatbot use cases by industry

The same chatbot building blocks, set up for the way your sector talks to customers.

FAQ

WhatsApp chatbot FAQ

What you need, how the chatbot finds its answers and what happens when a person has to step in.

What is a WhatsApp chatbot?

A WhatsApp chatbot is software that replies to customers automatically on your WhatsApp Business number. An AI chatbot understands free-text questions, answers them from your own content and can complete tasks such as booking an appointment or collecting a form.

Do I need the WhatsApp Business API to run an AI chatbot?

Yes. AI chatbots and automation run on the official WhatsApp Business API, which you connect to MonoChat. With Coexistence you can keep using the WhatsApp Business app on the same number while the chatbot works through the API.

How does the chatbot know the right answers about my business?

You add your own material to the AI knowledge base: PDFs, spreadsheets, web pages and text. The chatbot retrieves the relevant passages and grounds its reply in them, which reduces made-up answers.

What happens when the chatbot cannot answer?

It hands the conversation over to your team. Complex cases are escalated and assigned to the right agent in the shared inbox, and the agent sees the full chat history and replies from the same WhatsApp number.

Which languages and AI models does the chatbot support?

The chatbot detects the customer’s language and replies in it. For the model, you can use OpenAI, Anthropic, Google Gemini and other providers, or connect your own model with your own API keys.

Can I start with a WhatsApp chatbot for free?

Yes. MonoChat has a free plan with 1,000 outgoing messages a month, and incoming messages are never counted. You can build and test your chatbot on it, then move to a paid plan as your volume grows.

Keep exploring

First month of Growth on us

Launch your WhatsApp chatbot with MonoChat

Connect your number, add your content and let AI answer customers on WhatsApp while your team handles the conversations that need a person.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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