MonoChat Product
The AI messaging platform for every customer conversation.
MonoChat brings channels, agents, AI assistants, workflows, analytics and integrations into one platform, so your team can manage the full customer journey from a single workspace.
Or start with $150 of credit, enough for a first month of Growth
Hi, where is my order #4821?
11:20
Order #4821
Out for delivery · Tomorrow
Tracking link sent
Hi Lina 👋 Your order left the warehouse this morning and arrives tomorrow.
11:20
Can I change the delivery address?
11:21
Of course. I am handing you over to Emre from our team. He already has your order details.
11:21
How it works
One layer for conversations, AI and business actions.
MonoChat connects every customer touchpoint to a shared automation and AI layer. That means your workflows, agents and integrations are not locked into a single channel.
- Channels
- WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS and Voice
- Team Operations
- Unified inbox, routing, assignment, SLA, tags and agent ownership
- AI Orchestration
- LLMs, RAG, function tools, knowledge bases and MCP integrations
- Business Systems
- CRM, ERP, payment, booking, internal APIs and custom dashboards
Explore the product
Core Features
Everything you need to run AI-powered conversations.
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Unified Team Inbox
Manage all customer conversations across channels in one inbox. -
Workflow Automation
Build event-driven customer journeys with smart automation. -
AI Assistants & ChatBots
Deploy AI assistants that answer, guide and qualify customers. -
Multi Agent Call Center
Route conversations to agents with ownership, SLAs and visibility. -
Business Intelligence
Track conversations, teams, campaigns and AI performance.
Explore the product
AI Orchestration
Build and control advanced AI systems.
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Agent Harness
Bring your own agent framework: Claude Agent SDK, OpenAI Agents SDK, Pi or custom. -
Custom LLMs
Connect OpenAI, Anthropic, Google or your own LLM APIs. -
AI Function Tools
Let AI safely call tools, APIs and business actions. -
RAG Orchestration
Build retrieval pipelines with documents, tools and LLMs. -
VectorDB Integration
Store and retrieve embeddings using your preferred VectorDB. -
MCP Integration
Connect AI agents to external MCP-compatible tools.
Explore the product
MonoChat Apps
Install ready-made apps into your workspace in one click.
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MonoChat Start
An AI assistant that learns your business from your website in two minutes. -
CompanyAI
An AI assistant from your website, with departments and guardrails. -
MonoChat Toolkit
Ready-made AI tools and flow nodes for your own flows. -
MonoChat Tasks
Turn conversations into tasks with reminders. -
WhatsApp Template API
Send approved WhatsApp templates from your own systems. -
Session Link
Open a customer’s conversation from your own systems. -
Ads Referral Report
See which ads and posts bring you messages.
Explore the product
Customization & Integrations
Extend MonoChat to fit your business.
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Custom Functions
Run custom business logic inside conversations and workflows. -
Custom Views
Embed business screens and operational panels into MonoChat. -
Integration
Connect CRMs, ERPs, APIs and internal business systems. -
Payment Integrations
Create payment links and collect payments directly in chat. -
AI Knowledge Base
Create scoped AI knowledge from documents, URLs and content.
Channels
Messaging channels you can connect
Connect every customer channel into one AI-powered workspace. Each one has its own setup guide and feature set.
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WhatsApp Business API
Automate sales, support and customer journeys on WhatsApp. -
Instagram Business
Manage Instagram DMs, leads and customer conversations. -
Facebook Business
Handle Messenger conversations from the same team inbox. -
TikTok Business
Manage TikTok DMs, comments and social engagement. -
Telegram Bot
Build Telegram bots and automate customer conversations. -
WebChat
Add a live chat and AI assistant widget to your website. -
Twilio
Send OTP, reminders, alerts and two-way SMS with Twilio. -
Voice Call (SIP)
Run AI voice calls with SIP, IVR, routing and automation.
Customer journey
From the first message to a business outcome
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Capture
Bring every conversation from WhatsApp, Instagram, WebChat, SMS, voice and more into one place.
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Automate
Use workflows and AI assistants to answer, qualify, route and follow up automatically.
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Operate
Give teams ownership, visibility, SLA tracking, analytics and customer context.
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Integrate
Connect MonoChat to CRMs, ERPs, payment systems, booking tools and internal APIs.
FAQ
MonoChat product questions
What the platform covers and how teams get started.
What does the MonoChat platform include?
MonoChat combines a unified team inbox, AI assistants and chatbots, workflow automation, a multi-agent call center and business intelligence reports. On top of that you can orchestrate your own LLMs, RAG pipelines and tools, and extend the product with custom functions, custom views and integrations.
Which channels can I connect to MonoChat?
You can connect WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, WebChat for your website, SMS through Twilio and voice calls over SIP. Every conversation lands in the same shared inbox.
Can I use my own AI model?
Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model.
Can MonoChat connect to our CRM, ERP or payment system?
Yes. Integrations, webhooks and custom functions let conversations read from and write to CRMs, ERPs, payment providers, booking tools and internal APIs. Custom views bring your own screens into the agent workspace.
How much does it cost to start?
The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. Growth and Enterprise plans add more agents, channels and volume.
First month of Growth on us
Build your customer conversation platform.
Connect channels, automate journeys, deploy AI assistants and integrate your business systems with MonoChat.
One code per business • 30 days to redeem • No card needed