AI assistant

MonoChat Start

Point it at your website and get an AI assistant that answers your customers on WhatsApp, Instagram, Telegram or your website chat.

Install free Already using MonoChat? Open in your workspace

New to MonoChat? This creates your account and workspace and installs MonoChat Start for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Telegram
  • Website chat

MonoChat Start

By MonoChat, an official Meta Business Partner

Free to install

MonoChat Start turns your website into an AI assistant: a website on the left, the assistant answering a customer on the right

What MonoChat Start does

MonoChat Start reads your website: what you do, what you sell, where you are and when you open. From those pages it writes your assistant’s knowledge base: a business profile, your products and services, your locations, your policies and around forty questions your customers actually ask.

Two minutes later the assistant is answering on WhatsApp, Instagram, Telegram or the chat widget on your site, in each customer’s own language.

No website, or one that gives it nothing to read? Answer five questions instead and it writes the same knowledge base from your answers.

  • It only says what is written down

    Everything the assistant is allowed to say sits on four tabs of its own screen. It never states a price, a delivery time or a guarantee that is not written there.

  • It takes a message instead of improvising

    When it has no answer, it writes the request down for you and tells the customer a person will come back to them.

  • “Check this” before it goes live

    Answers it wrote from general knowledge about your sector, rather than from your site, arrive switched off with a “Check this” badge until you approve them.

  • It answers in the customer’s language

    Customers can write in their own language and get the answer in that language.

Screens and features

Everything you work with once MonoChat Start is installed.

  • Four knowledge tabs

    Questions, Products & services, Locations and Policies hold everything the assistant knows. Edit any entry, switch it on or off, or export it.

  • Follow-ups

    Conversations that mentioned a subject you follow, collected in one place.

  • Topics

    The subjects you want to hear about. It suggests some and notices new ones as customers raise them.

  • Messages taken

    Every request the assistant wrote down for you because it had no answer.

  • Customer card

    Beside every conversation: sentiment across conversations, subjects the customer keeps raising and anything still waiting on you.

  • Settings that read like questions

    Your business, How it talks, Handover and What to watch.

  • Handover to your team

    It hands over to a person when asked, when the customer is unhappy or when it has no answer. Choose a team or one person. Outside working hours it says when you are back and takes a message.

  • Reports

    How many conversations it handled without you, and the list of questions it could not answer.

See MonoChat Start

How to get started

From install to your first answered customer.

  1. Read my website

    Give your website address and pick the language. No website? Answer five questions instead.

  2. Review the questions

    Read the questions it wrote and turn on the “Check this” ones you agree with.

  3. Choose the handover

    Pick the team or the person who takes over when a customer needs a human.

  4. Connect a channel

    WhatsApp, Instagram, Telegram or the chat widget on your website.

  • Following topics is free and on from the start.
  • Sentiment reading stays off until you switch it on. It uses one AI call per finished conversation.
Install free

New to MonoChat? This creates your account and workspace and installs MonoChat Start for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

MonoChat Start: FAQ

Straight answers before you install.

What if I do not have a website?

Answer five questions about your business instead. MonoChat Start writes the same knowledge base from your answers: business profile, products and services, locations, policies and common questions.

Will the assistant make up prices or promises?

No. It only says what is written on its four knowledge tabs. It never states a price, a delivery time or a guarantee that is not written there, and answers it wrote from general knowledge about your sector arrive switched off with a “Check this” badge.

What happens when it cannot answer?

It does not improvise. It writes the request down for you under Messages taken and tells the customer a person will come back to them. It also hands over to your team when the customer asks for a person or is unhappy. Outside working hours it says when you are back and takes a message.

Which channels does it answer on?

WhatsApp, Instagram, Telegram and the chat widget on your website. You connect the channel in the last step of setup.

Can I change what it knows?

Yes. Every question, product, location and policy is editable, can be switched on or off and can be exported.

Does sentiment reading cost extra AI usage?

Sentiment reading is off until you switch it on, and then uses one AI call per finished conversation. Following topics is free and on from the start.

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$150 to get started.

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