Property Viewing Booking

Property Viewing Booking on WhatsApp, With Reminders

Buyers and tenants pick a viewing time from the agent's real availability, get the address and a map pin, and receive a reminder before they go. Rescheduling happens in the same chat, not over five phone calls.

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  • WhatsApp Business API
  • Calendar sync via API
  • Reminder templates
Atlas Realty Business account

Hi, can I view listing AR-2207 this week?

12:10

AR-2207 · 2-bed flat

Harbour View · 4th floor

€1,350 / month

Of course. Sophie can show it at these times:

12:10

Wed 17:30Thu 12:00Sat 10:30

Thu 12:00

12:11

Viewing confirmed

Thursday 12:00 · 8 Harbour View

Sophie will meet you in the lobby

You're booked, Adam. I'll remind you on Thursday morning.

12:11

Send location

Send location

12:12

8 Harbour View

Pinned location

Open in Maps

12:12

24/7
Self-service booking
Buyers book outside office hours
API
Agent calendars
Live slots from your booking system or CRM
No-code
Booking flows
Slots, buttons and confirmations built visually
1
Inbox for every viewing
Bookings, changes and feedback in one place

Viewing booking features for estate agents

Everything between "can I see it?" and the agent opening the door.

  • Real availability

    Slots come from the agent's calendar or your booking system through the API, so buyers only see times that work.

  • Confirmation with location

    Every booking is confirmed with the address, the agent's name and a map pin.

  • Reminder templates

    Approved WhatsApp templates remind buyers the day before and on the day, with confirm and reschedule buttons.

  • Reschedule and cancel in chat

    Buyers move or cancel a viewing themselves, and the freed slot can be offered to someone else.

  • Agent notifications

    The assigned agent is told about every booking, change and cancellation in the shared inbox.

  • Video viewings

    Overseas buyers book a live walkthrough, and the agent calls them on WhatsApp from the property.

  • Open house registration

    Collect names and time windows for open houses, so you know how many people to expect.

  • Post-viewing follow-up

    Ask for feedback the same evening and capture second-viewing requests and offers.

Fewer no-shows

Viewing reminders buyers can answer

A reminder that only informs is easy to ignore. MonoChat sends an approved WhatsApp template with buttons, so the buyer confirms, reschedules or cancels in one tap and the agent knows before leaving the office.

  • Sent automatically the day before and on the morning of the viewing
  • Confirm, reschedule and cancel buttons
  • Agent and calendar updated with the answer
See WhatsApp template messages

Viewing reminder

WhatsApp template · with buttons

Message preview

Hi Adam, your viewing of the 2-bed flat at 8 Harbour View is today at 12:00. Sophie will meet you in the lobby. [Confirm] [Reschedule] [Cancel]

How property viewing booking works on WhatsApp

Four steps from request to front door.

  1. Buyer asks to view

    From a listing link, an ad, Instagram or a portal enquiry, the buyer asks to see a property.

  2. Free slots are offered

    MonoChat checks the agent's availability and offers the times as buttons.

  3. Booking is confirmed

    The buyer gets the address, the agent's name and a location pin; the agent gets the booking.

  4. Reminders and follow-up

    Reminder templates go out before the viewing, and a feedback message follows afterwards.

Example conversations

WhatsApp property viewing booking examples

Booking is only the start. These conversations show what happens before, during and after a viewing.

  • Rescheduling a property viewing from a WhatsApp reminder

    The day-before reminder lets the buyer confirm or pick a new slot in two taps, so the agent's calendar stays accurate and nobody waits outside an empty flat.

    Atlas Realty Business account

    Viewing tomorrow

    2-bed flat · 14 Canal Street · 17:00

    With Sophie

    Hi Adam, just checking you are still able to make tomorrow's viewing.

    18:00

    ConfirmReschedule

    Reschedule

    18:20

    No problem. Sophie is free at these times:

    18:20

    Thu 12:30Fri 18:00Sat 10:00

    Sat 10:00

    18:21

    Viewing moved

    14 Canal Street · Saturday 10:00

    Calendar updated

    All set. Sophie has been notified.

    18:21

  • Booking a video viewing for an overseas buyer

    A buyer abroad books a live video walkthrough; the agent calls on WhatsApp from the property at the agreed time.

    Atlas Realty Business account

    I'm in Toronto and can't come in person. Can someone show me the penthouse on video?

    14:05

    Yes, we do live video viewings on WhatsApp. Which of these suits you? Times are UK time.

    14:05

    Tue 15:00Wed 18:00

    Wed 18:00

    14:07

    Video viewing booked

    Penthouse · Wednesday 18:00 UK time

    Ethan will call you on WhatsApp

    Booked. Ethan will call this number from the flat, and you can ask questions as he walks you through.

    14:07

    Perfect, thanks!

    14:08

  • Collecting feedback and an offer after a viewing

    A follow-up message after the viewing captures interest in one tap, takes the offer in the chat and passes it to the agent with the context.

    Lumen Homes Business account

    Hi Grace, thanks for viewing the house on Oak Lane today. How did you find it?

    19:30

    InterestedSecond viewingNot for me

    Interested

    19:41

    Great to hear. Would you like to make an offer or ask a question first?

    19:41

    Make an offerAsk a question

    Make an offer

    19:42

    What amount would you like to offer?

    19:42

    €398,000

    19:43

    Offer received

    Oak Lane house · €398,000

    Passed to Michael

    Thank you. Michael will present your offer to the seller and update you here.

    19:43

FAQ

Property viewing booking on WhatsApp: common questions

Quick answers to the most common questions.

How do I let clients book property viewings on WhatsApp?

Connect your WhatsApp Business API number to MonoChat and build a booking flow: the client picks a property, chooses one of the available times shown as buttons and receives a confirmation with the address. The flow is built without code.

Can it show my agents' real availability?

Yes. Through the API, webhooks or custom functions, MonoChat can read free slots from your booking system, calendar or CRM and write the confirmed viewing back, so double bookings are avoided.

How do viewing reminders reduce no-shows?

Reminders are sent as approved WhatsApp template messages at the times you choose, usually the day before and on the day. Because they include confirm and reschedule buttons, the agent knows in advance if a buyer will not come.

Can buyers reschedule or cancel a viewing themselves?

Yes. A reschedule button shows new available times in the same chat, and a cancellation frees the slot. The assigned agent is notified of every change in the shared inbox.

Can I book virtual or video viewings?

Yes. You can offer a video viewing as a booking option. At the agreed time the agent calls the buyer on WhatsApp from the property, and the booking, call and follow-up stay in one conversation history.

Keep exploring

First month of Growth on us

Fill Your Agents' Diaries With Confirmed Viewings

Let buyers book, confirm and reschedule viewings on WhatsApp, and send reminders automatically with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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