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Non-profit
Donor Assistant
An AI donor desk for charities and foundations that shares your campaigns, takes donations in the chat with a code and the way to pay, sends receipts and field photos and video to donors, and registers volunteers.
New to MonoChat? This creates your account and workspace and installs Donor Assistant for you. Already have an account? Sign in and the app page opens so you can install it.
- Web chat
- Voice messages
Donor Assistant
By MonoChat, an official Meta Business Partner
Free to install
What Donor Assistant does
Donor Assistant is the donor and volunteer desk of a charity, foundation or association on WhatsApp, Instagram and web chat. It works around the clock and answers people in their own language, including voice messages.
You choose the kind of organisation once (relief, education, health, religious giving or other), and the donation types and wording follow it.
Religious giving (kurban, zakat, sadaqah, fitre) is explained only from the text you approve. The assistant never calculates zakat or gives rulings; it hands over to your team, as it does whenever a person is needed.
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Giving, right in the chat
The donor picks a campaign and a donation type (a food parcel, a kurban share, a well share, or any amount), how many and on whose behalf. They get a donation code and the way to pay.
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Every gift, from pledge to receipt
When a donation is paid, by the payment system or marked by your team, the donor gets a thank-you with a receipt number. Donors can ask whether their donation arrived and see their pledges, gifts and receipts.
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Field photos straight to each donor
Upload the photos or video of a kurban group, a finished well or a distribution once. Each matched donor, by donation code, field batch or campaign, sees their own with one tap.
Screens and features
Everything you work with once Donor Assistant is installed.
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Campaigns
Your campaigns with their story, goal and progress, sent as cards with Donate and The story buttons.
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Ways to pay
Your own donation page, a payment link from your payment system for the exact amount, or bank transfer with the code as the reference. The assistant never writes card or bank details itself.
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“Did my donation arrive?”
Donors see their pledges, gifts and receipts, can get the payment details again, say they have paid or cancel an unpaid pledge.
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Impact updates and monthly giving
Impact updates go to a campaign’s donors a little at a time, with delivery counts. Donors can ask for a monthly reminder with a Give now button; nothing is charged automatically. A come-back message for lapsed donors is off until you turn it on.
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Volunteers
People register in the chat with their skills, when they can help and where, and you approve them. Opportunities such as a packing day go out as cards with places and a waiting list, with reminders before the day and a notice if it is cancelled.
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Reports
Over 7, 30, 90 or 365 days: money raised, donors, the average gift and pledges paid, each campaign against its goal, first-time, monthly and lapsed donors, moments delivered, volunteers and attendance, and what the assistant and the team handled.
How to get started
From install to your first answered customer.
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Install the app
Install Donor Assistant in your workspace.
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Choose your kind of organisation
Relief, education, health, religious giving or other. The donation types and wording follow it.
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Add campaigns and ways to pay
Add your campaigns with their story and goal, and choose how donors pay: your donation page, a payment link or bank transfer with the code.
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Turn the messages on
Each automatic message has its own switch. WhatsApp templates are written and submitted on your number for you.
- Nothing goes out in quiet hours or to anyone who said stop.
- The assistant never writes card or bank details itself, and nothing is charged automatically.
Install free
New to MonoChat? This creates your account and workspace and installs Donor Assistant for you. Already have an account? Sign in and the app page opens so you can install it.
FAQ
Donor Assistant: FAQ
Straight answers before you install.
Which organisations is it for?
Charities, foundations and associations. You choose the kind of organisation once (relief, education, health, religious giving or other), and the donation types and wording follow it.
How do donors pay?
Through your own donation page, a payment link from your payment system for the exact amount, or bank transfer with the donation code as the reference. The assistant never writes card or bank details itself.
Do donors get a receipt?
Yes. When a donation is paid, by the payment system or marked by your team, the donor gets a thank-you with a receipt number.
How are field photos and videos sent?
Upload them once and choose who they are for: a list of donation codes, a field batch or a whole campaign. Each matched donor is told their photos are ready and sees them with one tap.
Does it calculate zakat?
No. Religious giving is explained only from the text you approve. The assistant never calculates zakat or gives rulings; it hands over to your team.
Which channels and languages does it support?
WhatsApp, Instagram and web chat, around the clock, in the person’s own language, including voice messages.
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AI tools & flow nodes
MonoChat Toolkit
Ready-made AI tools and flow nodes for your own flows: web search, opening hours, handover, webhooks, routing and more.
Productivity
MonoChat Tasks
Turn conversations into tasks: assign them to your team, track their state, discuss them with comments and set reminders, right next to the chat.
Developer API
WhatsApp Template API
Send approved WhatsApp templates from your own systems with one API call; the conversation then continues in MonoChat.
Developer API
Session Link
Get a direct link to a customer’s conversation from your own systems; the customer and the conversation are created if they do not exist yet.
Reports
Ads Referral Report
See which ads and posts bring you messages: every chat started from a click-to-WhatsApp or Instagram ad, by ad, day and channel.
Start automating today
Install Donor Assistant in minutes
Install it free from this page. New to MonoChat? Your account and workspace are created for you.
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