Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install free Already using MonoChat? Open in your workspace

New to MonoChat? This creates your account and workspace and installs Store Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Web chat
  • Voice messages

Store Assistant

By MonoChat, an official Meta Business Partner

Free to install

Store Assistant reserving a pair of boots for click & collect in WhatsApp with a reservation code

What Store Assistant does

Store Assistant is the WhatsApp, Instagram and web chat desk of a shop or a small chain of stores. It works around the clock and answers customers in their own language, including voice messages.

Customers ask for a product, a size or a colour and get product cards with photo, price and Reserve and Details buttons. Returns, exchanges, delivery and your own questions are answered only from the text you approve.

Whenever a person is needed, it hands the conversation over to your team or takes a message.

  • Click & collect, right in the chat

    The customer reserves an item and picks the store. They get a reservation code and pay at the till. The item is held for the time you set, with a reminder before the hold ends.

  • Stock in every store

    The assistant says whether an item is in stock, only a few left or out of stock at each store, and never shows numbers unless you allow it. Reservations hold stock so the same item is not promised twice.

  • A loyalty club that runs itself

    Points for every purchase, tiers by spend and rewards that turn points into coupons. Customers join and ask for their points in the chat, and get a birthday gift.

Screens and features

Everything you work with once Store Assistant is installed.

  • Nearest store

    Customers share their location and get the closest stores with today’s opening hours and a map link.

  • “Where is my order?”

    The assistant finds the order by its number or the customer’s phone and gives its status and tracking link. Customers hear when an order is shipped, out for delivery, delivered or cancelled.

  • Reservation reminders

    A reminder before the hold ends, with On my way, I need more time and Cancel it buttons. The reservation ends by itself when the time is up and the stock is released.

  • QR codes and campaigns

    A QR code or link for each store, window or event, so the chat starts with the right store. Campaign messages go to a chosen group with an optional personal coupon.

  • Stock and orders from your systems

    Keep stock in the panel, import it from a CSV file, or send stock and orders from your web shop, ERP or till through the HTTP API.

  • The store desk

    Today’s reservations to prepare, ones about to expire, open orders, new leads, low stock and messages taken. Reports show sales, reservations, top products and stores.

See Store Assistant

How to get started

From install to your first answered customer.

  1. Install the app

    Install Store Assistant in your workspace.

  2. Try it with sample data

    Sample data (a fashion store with three stores) lets you try everything before you add your own products.

  3. Add your stores, products and stock

    In the panel, from a CSV file, or from your own systems through the HTTP API.

  4. Turn the messages on

    Each automatic message can be turned off. WhatsApp templates are submitted for you.

  • Nobody who said stop is ever messaged, and quiet hours are respected.
  • The come-back message for customers who have not bought for a while is off until you turn it on.
Install free

New to MonoChat? This creates your account and workspace and installs Store Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Store Assistant: FAQ

Straight answers before you install.

Which businesses is it for?

Shops and small chains of stores that want to answer customers on WhatsApp, Instagram and web chat.

How does click & collect work?

The customer reserves an item in the chat, picks the store, gets a reservation code and pays at the till. They are told when it is ready, reminded before the hold ends, and the stock is released when the time is up.

Does it show exact stock numbers?

No, unless you allow it. It says whether an item is in stock, only a few left or out of stock at each store.

Can it answer “Where is my order?”

Yes. It finds the order by its number or the customer’s phone and gives its status and tracking link. Orders come from the panel or from your web shop, ERP or till through the HTTP API.

How does the loyalty club work?

Points for every purchase, tiers by spend and rewards that turn points into coupons. Customers ask for their points in the chat, your team adds points and uses coupons on the desk, and there is a birthday gift.

Can I try it before adding my products?

Yes. Sample data (a fashion store with three stores) lets you try everything first.

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Install it free from this page. New to MonoChat? Your account and workspace are created for you.

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$150 to get started.

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