Courier · On request
DHL Express + WhatsApp
DHL Express ships parcels internationally for online stores around the world. MonoChat does not read DHL tracking, but your store can send the tracking number to a MonoChat flow the moment an order ships, and the customer gets it on WhatsApp.
- DHL Express
- On request
What the integration would do
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Tracking on WhatsApp
DHL Express shipment updates sent to the customer as approved WhatsApp templates.
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“Where is my parcel?” answered
The customer asks in the chat and gets the DHL Express status straight away.
On request
What works today
MonoChat does not read DHL Express tracking. When your store knows a parcel has shipped, it can call a flow’s Webhook Received node, which finds the customer by phone and sends an approved WhatsApp template with the tracking number.
MonoChat apps for this
- Shop Assistant E-commerce
What you can do now
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Request it
Press Request this integration. WhatsApp opens with a message to our team that names DHL Express, and your request is counted.
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Send shipping updates meanwhile
Point your store’s shipping webhook at a Webhook Received node and send an approved template with the tracking number.
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Or have it built
If DHL Express has an API, your developers can connect it today with MonoChat’s API, webhooks and custom functions, or our team can build it with you.
FAQ
Frequently Asked Questions
Quick answers to the most common questions.
Is there a DHL Express integration in MonoChat?
Not yet. MonoChat has no ready DHL Express connection, and this page collects requests for it. The more requests a system gets, the sooner we look at it.
Is a shipping update a marketing message?
No. Shipping updates are utility templates, which Meta prices below marketing messages.
Start automating today
Need DHL Express? Tell us
Request it on WhatsApp, and start free with MonoChat today with what already works.
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