Collect Customer Satisfaction
Feedback Automatically
Send CSAT surveys after support interactions, collect ratings and comments, detect dissatisfaction and trigger recovery workflows automatically.
CSAT & Survey Features
Collect satisfaction feedback, measure service quality and recover unhappy customers
Automated CSAT Surveys
Send satisfaction surveys automatically after support interactions.
- Post-chat CSAT
- Post-call surveys
- Rating questions
- Follow-up comments
Service Quality Feedback
Collect structured feedback about support quality and customer experience.
- Agent rating
- Resolution feedback
- Wait time feedback
- Experience comments
Survey Insights
Turn customer responses into clear service improvement signals.
- CSAT trends
- Sentiment tracking
- Issue categories
- Team performance signals
Recovery Handover
Route low scores and negative feedback to the right team automatically.
- Manager escalation
- Complaint follow-up
- Recovery flows
- Unified history
How It Works
Turn completed support interactions into measurable satisfaction feedback
Support Interaction Ends
A customer conversation, call, ticket or support case is completed.
MonoChat Sends Survey
The customer receives an automated CSAT or feedback survey through the same channel.
Analyze or Recover
Positive feedback feeds reporting, while negative responses trigger recovery workflows.
Automate CSAT and Survey Collection
Collect customer satisfaction feedback, detect negative experiences and trigger recovery workflows with MonoChat.