Support Plans
Choose the right support level for your team — from essential assistance to priority support and dedicated enterprise guidance.
Or start with $150 of credit, enough for a first month of Growth
Support Plans are separate from Subscription Plans and define your SLA, priority level and specialist access.
Essential support for teams getting started with MonoChat.
Free
Included by default with every MonoChat tenant.
Priority support for growing teams and active operations.
$300 /month
or $3,000 / year
Faster responses and priority handling for business-critical usage.
Dedicated support for enterprise operations and advanced setups.
$900 /month
or $9,000 / year
Premium support with dedicated MonoChat specialist access.
Know when your team can expect a response based on your support plan.
Move faster when your MonoChat setup becomes part of daily operations.
Enterprise teams can work directly with a dedicated MonoChat specialist.
Compare response times, priority handling and specialist access across support plans.
| Features | Basic Support | Growth Support | Enterprise Support |
|---|---|---|---|
| Support Access | |||
| Live Support on WhatsApp | |||
| Email Support | |||
| Priority Support Queue | |||
| Dedicated MonoChat Specialist | |||
| SLA & Response Time | |||
| SLA Response Time | Up to 3 working days | Up to 1 working day | On-demand |
| Issue Prioritization | Standard | Priority | Highest priority |
| Operational Escalation | |||
| Implementation Support | |||
| Support for Custom Integrations | |||
| Architecture Guidance | |||
| Implementation Guidance | |||
| Enterprise Rollout Assistance | |||
FAQ
Key details about MonoChat Support Plans.
Yes. Every MonoChat tenant includes Basic Support by default with live support on WhatsApp and email support.
Growth Support gives you faster response time and priority queue access. Enterprise Support adds dedicated specialist access, on-demand support and architecture guidance.
Yes. Subscription Plans define product usage such as agents, channels and message limits. Support Plans define SLA, priority and support access.
Yes. You can upgrade, downgrade or cancel your Support Plan when your support needs change.
No. Support Plans cover assistance, guidance and issue handling. Custom development work is handled through Development Packs.
First month of Growth on us
Choose the support level that matches your operation, SLA expectations and implementation needs.
One code per business • 30 days to redeem • No card needed
Start with $150 of MonoChat credit.
$150 to get started.
One code per business, 30 days to redeem, no card needed.