Choose the right support level for your team — from essential assistance to priority support and dedicated enterprise guidance.
Support Plans are separate from Subscription Plans and define your SLA, priority level and specialist access.
Essential support for teams getting started with MonoChat.
Included by default with every MonoChat tenant.
Priority support for growing teams and active operations.
Faster responses and priority handling for business-critical usage.
Dedicated support for enterprise operations and advanced setups.
Premium support with dedicated MonoChat specialist access.
Know when your team can expect a response based on your support plan.
Move faster when your MonoChat setup becomes part of daily operations.
Enterprise teams can work directly with a dedicated MonoChat specialist.
Compare response times, priority handling and specialist access across support plans.
| Features | Basic Support | Growth Support | Enterprise Support |
|---|---|---|---|
| Support Access | |||
| Live Support on WhatsApp | |||
| Email Support | |||
| Priority Support Queue | |||
| Dedicated MonoChat Specialist | |||
| SLA & Response Time | |||
| SLA Response Time | Up to 3 working days | Up to 1 working day | On-demand |
| Issue Prioritization | Standard | Priority | Highest priority |
| Operational Escalation | |||
| Implementation Support | |||
| Support for Custom Integrations | |||
| Architecture Guidance | |||
| Implementation Guidance | |||
| Enterprise Rollout Assistance | |||
Continue with subscriptions, message packs, development packs or pricing calculators.
Compare Basic, Growth and Enterprise subscriptions.
Buy extra outgoing message packages when your usage grows.
Purchase development days for custom integrations and automations.
Estimate the cost of AI-powered conversations.
Estimate WhatsApp campaign and bulk messaging costs.
Key details about MonoChat Support Plans.
Yes. Every MonoChat tenant includes Basic Support by default with live support on WhatsApp and email support.
Growth Support gives you faster response time and priority queue access. Enterprise Support adds dedicated specialist access, on-demand support and architecture guidance.
Yes. Subscription Plans define product usage such as agents, channels and message limits. Support Plans define SLA, priority and support access.
Yes. You can upgrade, downgrade or cancel your Support Plan when your support needs change.
No. Support Plans cover assistance, guidance and issue handling. Custom development work is handled through Development Packs.
Choose the support level that matches your operation, SLA expectations and implementation needs.