Clinic FAQ Assistant

A Clinic FAQ Chatbot That Answers Patient Questions Instantly

Give patients instant answers about treatments, pricing, doctors, availability and clinic details — with safe handover for medical or sensitive questions.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Clinic Business account

Are you open on Saturdays? And is Dr. Kaya in?

18:41

Yes, we are open on Saturdays from 09:00 to 14:00. Dr. Kaya sees patients on Tuesdays, Thursdays and Saturdays.

18:41

Great. How much is a first consultation?

18:42

I can share our current price list, or book you in with Dr. Kaya right away.

18:42

See price listBook a consultation

Can I keep taking my medication before the visit?

18:43

That is a question for our medical team. I am connecting you with a nurse now.

18:43

Clinic FAQ Features

Answer patient questions, explain services and route sensitive cases to your team

  • Instant FAQ Answers

    Answer repeated clinic questions without waiting for reception staff.

    • Treatment questions
    • Clinic hours
    • Location details
    • Preparation instructions

  • Pricing Guidance

    Share approved pricing information and route complex quote requests.

    • Treatment prices
    • Package questions
    • Insurance guidance
    • Quote handover

  • Doctor Availability

    Help patients understand doctor schedules and appointment options.

    • Doctor days
    • Department availability
    • Consultation slots
    • Booking prompts

  • Safe Team Handover

    Escalate medical, urgent or sensitive questions to the right clinic team.

    • Reception routing
    • Doctor handover
    • Urgency detection
    • Unified history

How It Works

Turn repeated clinic questions into instant, controlled answers

  1. Patient Asks a Question

    A patient asks about treatments, pricing, doctors, clinic hours or appointment options.

  2. MonoChat Answers Instantly

    The assistant responds using approved clinic FAQs, service details and availability rules.

  3. Book or Handover

    Patients can book an appointment, request a callback or get routed to your clinic team.

Example conversations

Clinic FAQ chatbot examples

The assistant answers from your clinic's own knowledge base and hands anything clinical to your medical team.

  • Asking a clinic if it accepts your health insurance

    The assistant explains how coverage works, collects a photo of the insurance card and passes it to the patient services team to check.

    Nova Clinic Business account

    Do you accept private health insurance for an MRI?

    11:32

    We work with most private insurers. Coverage depends on your plan, so our patient services team checks it before the appointment. Could you send a photo of the front of your insurance card?

    11:32

    [Photo: insurance card]

    11:34

    Coverage check requested

    MRI · insurance card received

    Patient services · usually within 2 hours

    Thanks, Laura. I have passed this to our patient services team; they will reply here.

    11:34

    Hi Laura, this is Mark from patient services. Your plan covers the MRI with a referral letter. Shall I book you in?

    12:58

    Book MRII have a question

  • Preparing for a blood test: fasting and timing questions

    The assistant shares the lab's own preparation guide and sends medication questions to a nurse instead of answering them.

    Lumen Lab Typically replies in minutes

    I have a cholesterol test tomorrow. Do I need to fast?

    20:15

    According to our lab's preparation guide: please do not eat for 10–12 hours before a lipid test. Water is fine. Sample collection runs from 07:30 to 11:00.

    20:15

    Open preparation guideAsk about my medication

    Ask about my medication

    20:16

    Questions about medication need a clinician. I have passed your message to our nurse team; they will reply here first thing tomorrow, before collection opens.

    20:16

  • Aesthetic clinic price question on Instagram

    A follower asks for prices; the assistant shares the price range from your list, explains a consultation comes first and books it.

    Vita Aesthetics Business account

    How much are anti-wrinkle injections?

    21:47

    Anti-wrinkle treatments start from 280 USD per area. The exact plan is set by our doctor at a free 15-minute consultation.

    21:47

    Book free consultationSee all prices

    Book free consultation

    21:48

    Dr. Morgan has these times on Saturday:

    21:48

    10:0011:3013:15

    11:30

    21:49

    Consultation booked

    Saturday 11:30 · Dr. Morgan

    Reminder on Friday

    See you on Saturday!

    21:49

Keep exploring

First month of Growth on us

Automate Clinic FAQ Conversations

Answer treatment, pricing and doctor availability questions instantly while routing sensitive patient requests to your clinic team.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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