ERP · Custom integration
SAP + WhatsApp
Let customers and dealers ask about orders, deliveries and invoices on WhatsApp, with answers from SAP. MonoChat connects through its API, webhooks and custom functions, built for your SAP landscape.
- SAP
- Custom integration
What it can do
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Order and delivery status
Customers ask where their order is and get the status from SAP in the chat.
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Invoices and statements
Send invoices or account statements on request, from the data you allow.
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Notifications from SAP
Order, shipment and payment events can send approved WhatsApp templates.
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Requests into SAP
Requests and complaints from the chat can be recorded in your system.
Custom integration
How it connects
There is no ready SAP connector in MonoChat. SAP connects through MonoChat’s REST API and webhooks, custom functions that call the SAP API, and MCP. Your developers can set it up, or our team builds it with you.
Built with
- REST API and webhooks
- Custom functions
- MCP servers
- Custom views inside MonoChat
How a custom integration works
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Tell us what should sync
Send us a WhatsApp message with your software, your plan and what should move between it and your conversations.
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We agree the scope
We map the data, the events and the messages, and agree who builds it: your developers with our API, or our team.
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Build and test
The connection is built with MonoChat’s API, webhooks and custom functions, and tested on real conversations.
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Go live
Turn it on for your team and channels, and adjust it as your process changes.
FAQ
Frequently Asked Questions
Quick answers to the most common questions.
Is there a native SAP app in MonoChat?
No. SAP connects through MonoChat’s API, webhooks and custom functions, built for your landscape.
Who builds the integration?
Your SAP team or partner, using our API, or our team, as a project with you.
Can it run on-premises?
Yes. MonoChat can run on your own servers on the Enterprise plan, next to your SAP systems.
More integrations
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