E-commerce

Shop Assistant

An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.

Install free Already using MonoChat? Open in your workspace

New to MonoChat? This creates your account and workspace and installs Shop Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Web chat
  • Shopify

Shop Assistant

By MonoChat, an official Meta Business Partner

Free to install

Shop Assistant showing a product card in WhatsApp and sending a checkout link with the item in the cart

What Shop Assistant does

Shop Assistant is the WhatsApp, Instagram and web chat desk of an online shop. It works around the clock and answers customers in their own language, including voice messages.

Shipping, returns and your own questions are answered only from the policies and questions you approve. It never invents prices, codes or delivery dates.

Whenever a person is needed, it hands the conversation over to your team or takes a message.

  • From question to checkout, in one chat

    Customers ask for a product, a size or a colour and get product cards with photo, price and Buy and Details buttons. Buy sends a link that opens your shop’s own checkout with the items already in the cart, and the order is placed in your shop as usual.

  • Abandoned carts, brought back

    Up to three reminders after a checkout is left, at the times you choose, with a Complete my order button that opens the same checkout. Add your discount code to the last reminder if you like.

  • “Where is my order?” answered

    The assistant finds the order by its number or the customer’s phone and gives its status, the tracking link and the order status page.

Screens and features

Everything you work with once Shop Assistant is installed.

  • Connect Shopify

    Products, orders and abandoned checkouts come in by themselves every 30 minutes. Connect with an Admin API access token or with the Client ID and secret of an app made in the Shopify Dev Dashboard.

  • Any other platform

    Send products, orders and carts through the HTTP API, or import products from a CSV file.

  • Polite cart reminders

    Only customers who agreed to marketing messages, or who wrote to you recently, are reminded, and a weekly limit keeps it polite. You see every cart, each reminder sent, and the orders and amount recovered.

  • Returns

    Customers start a return in the chat and the assistant checks the return window and the products that cannot be returned. Your team approves or rejects it on the desk, marks it received and refunded, and the customer is told at each step.

  • Order updates and campaigns

    Shipped, out for delivery, delivered and cancelled notices, a short question a few days after delivery, and campaign messages to a chosen group (buyers, repeat customers, top spenders, buyers of a category, cart abandoners) with your products and a code.

  • The shop desk

    Returns to review, open carts, orders that have not shipped, new leads and messages taken. Next to each conversation you see the customer’s orders, open carts and returns. Reports show sales, recovery, returns and top products.

See Shop Assistant

How to get started

From install to your first answered customer.

  1. Install the app

    Install Shop Assistant in your workspace.

  2. Try it with sample data

    Sample data (an online home and lifestyle shop) lets you try everything before you connect your shop.

  3. Connect your shop

    Connect Shopify, or send products, orders and carts from any other platform through the HTTP API or a CSV file.

  4. Turn the messages on

    Each automatic message can be turned off. WhatsApp templates are submitted for you.

  • Nobody who said stop is ever messaged, and quiet hours are respected.
  • A low score on the after-delivery question creates a callback for your team. The come-back message is off until you turn it on.
Install free

New to MonoChat? This creates your account and workspace and installs Shop Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Shop Assistant: FAQ

Straight answers before you install.

Which shops is it for?

Online shops that want to answer customers on WhatsApp, Instagram and web chat, connected to Shopify or to their own platform.

How does checkout work?

The assistant sends a link that opens your shop’s own checkout with the items already in the cart. The order is placed in your shop as usual.

How does it connect to Shopify?

With an Admin API access token or with the Client ID and secret of an app made in the Shopify Dev Dashboard. Products, orders and abandoned checkouts come in by themselves every 30 minutes.

Who gets abandoned cart reminders?

Only customers who agreed to marketing messages, or who wrote to you recently. Up to three reminders go out at the times you choose, and a weekly limit keeps it polite.

How are returns handled?

Customers start a return in the chat and the assistant checks the return window and the products that cannot be returned. Your team approves or rejects it, marks it received and refunded, and the customer is told at each step.

Can I try it before connecting my shop?

Yes. Sample data (an online home and lifestyle shop) lets you try everything first.

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$150 to get started.

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