E-commerce · Available now

Shopify + WhatsApp

Shop Assistant connects your Shopify store to WhatsApp, Instagram and web chat. Customers find products, check their orders and come back to their carts in the chat, and your team sees every order beside the conversation.

Install Shop Assistant Chat on WhatsApp
  • Shopify
  • WhatsApp
  • Available now

What it does

  • Products with a checkout link

    The assistant searches your Shopify products and sends the ones that match, with a link to buy.

  • Order tracking

    Customers ask where their order is and get the status from Shopify in the chat.

  • Abandoned cart recovery

    Abandoned checkouts come in from Shopify, and a WhatsApp message brings the customer back to the cart.

  • Returns and requests

    Return requests and questions reach your team with the order attached.

  • Campaigns to opted-in customers

    Send WhatsApp campaigns to customers who agreed to hear from you.

  • Arabic and English

    The assistant answers in the customer’s language and understands voice messages.

Available now

Available now

The Shopify connection is part of Shop Assistant in the MonoChat Store. Products, orders and abandoned checkouts come in by themselves every 30 minutes.

Install Shop Assistant Shopify: Official website

MonoChat apps for this

How to connect

  1. Install Shop Assistant

    Open Shop Assistant in the MonoChat Store and install it on your workspace.

  2. Connect Shopify

    Paste an Admin API access token, or the Client ID and secret of an app made in the Shopify Dev Dashboard.

  3. Connect WhatsApp

    Connect your WhatsApp number to the Cloud API in a few minutes, or keep using the WhatsApp Business app on the same number.

  4. Turn the assistant on

    Check the answers with sample questions, then turn it on for your customers.

FAQ

Frequently Asked Questions

Quick answers to the most common questions.

How does MonoChat connect to Shopify?

With an Admin API access token or with the Client ID and secret of an app made in the Shopify Dev Dashboard. Products, orders and abandoned checkouts come in by themselves every 30 minutes.

Can customers buy inside WhatsApp?

The assistant sends products with a link to your Shopify checkout, so the customer pays on your store.

Can I send abandoned cart messages on WhatsApp?

Yes, to customers who agreed to receive WhatsApp messages. Cart reminders are marketing messages, which Meta charges per delivered message.

Does it work with other platforms?

Yes. Products, orders and carts can also come from any platform through the HTTP API or a CSV file.

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