Patient coordination

Clinic Assistant

An AI patient coordinator for dental, aesthetic, hair transplant and eye clinics that answers in every language on WhatsApp and Instagram, sends your treatment cards, books or arranges call-backs, and follows up after treatment.

Install free Already using MonoChat? Open in your workspace

New to MonoChat? This creates your account and workspace and installs Clinic Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Web chat
  • Every language

Clinic Assistant

By MonoChat, an official Meta Business Partner

Free to install

Read the Clinic Assistant guide
Clinic Assistant sending a teeth whitening treatment card on WhatsApp and offering a call or available dates

What Clinic Assistant does

Clinic Assistant is the patient coordinator of a dental, aesthetic, hair transplant or eye clinic, or a medical centre, on WhatsApp, Instagram and web chat. It works around the clock and in the patient’s own language, including voice messages.

It answers from your own treatment cards, doctors and locations, gets people to an appointment or a call from your team, looks after patients travelling from abroad, and checks in after treatment.

It never diagnoses and never invents a price.

  • Your treatment cards, not AI improvisation

    Each treatment is a card you write: what it is, starting price, procedure time, stay, recovery and before/after photos. The assistant sends the card, so every answer stays on-message.

  • Medical safety built in

    No diagnosis and no reading of photos or results. Emergency wording gets your emergency number and a person, and self-harm is escalated at once. Health details are kept only when the patient agrees.

  • Your way of booking

    Let your call centre give the times, with the treatments and phone number collected into a call-back list with waiting times, or let the assistant book free times from your doctors’ hours itself.

Screens and features

Everything you work with once Clinic Assistant is installed.

  • Welcome people from your ads

    Someone who taps a Click-to-WhatsApp or Instagram ad gets that treatment’s card at once. Set which ad leads to which card, or let the treatment names do it.

  • International patients

    Country, treatment and travel dates go onto a board (new, photos, quote, date set, treated). Photos sent in the chat are counted and your coordinator is alerted when an enquiry waits too long.

  • Prepared visits, fewer no-shows

    A confirmation, a reminder with I’ll be there, Change the time and Cancel, and the treatment’s own questions before the visit, answered in the chat and filed on the appointment.

  • Care after treatment

    “How are you feeling?” on day 1, 3 and 7 after a procedure. A question or a written worry goes straight to your care team; happy patients get your review link.

  • Locations

    With several clinics it asks which city and sends the address with a map pin.

  • Clinic screens

    Calendar by doctor, appointments with pre-visit answers, call-back requests, patients, the international board, follow-ups, ratings and messages taken, plus settings for treatments, doctors, locations, welcome from ads, booking rules, automatic messages, how it talks and handover.

  • Clinic reports

    Patients from ads, call-back speed and how many became appointments, no-shows with and without reminders, answered questions, the international pipeline by country, follow-ups that needed the care team, and ratings.

  • Beside the conversation

    The patient’s next appointment, open call-back request, international enquiry, follow-up worries and health notes, with a button to book.

See Clinic Assistant

How to get started

From install to your first answered customer.

  1. Set up your clinic

    Pick your kind of clinic (a starting treatment list is filled in for you), then your name, hours, doctors and how appointments are made. It takes about two minutes.

  2. Write your treatment cards

    Write your treatment cards in your own words and add prices and photos on the Treatments tab.

  3. Turn the assistant on

    Nothing runs until you turn it on. Turning it on starts the automatic messages that are switched on.

  4. Try it as a patient

    Message your own number the way a patient would, with or without sample data.

  • Turning the assistant on submits the WhatsApp templates its automatic messages need on your number; their approval status is shown in the app.
  • A patient who writes STOP gets no more automatic messages. Sample patients are never messaged.
  • Sample data fills the calendar, call-backs, the international board, follow-ups and reports so you can try everything on day one, and comes out with one click.

Step-by-step guide: every screen and setting of Clinic Assistant

Install free

New to MonoChat? This creates your account and workspace and installs Clinic Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Clinic Assistant: FAQ

Straight answers before you install.

Which clinics is it for?

Dental, aesthetic, hair transplant and eye clinics, and medical centres. When you set it up you pick your kind of clinic and a starting treatment list is filled in for you.

Does it give medical advice?

No. It never diagnoses and does not read photos or results. It answers from the treatment cards you write, and emergency wording gets your emergency number and a person.

Can it quote prices?

Only the starting prices you write on your treatment cards. It never invents a price.

Does it book appointments itself?

You choose. It can collect the treatments and phone number into a call-back list for your call centre, or book free times from your doctors’ hours itself.

How does it handle patients from abroad?

It answers in the patient’s own language and puts country, treatment and travel dates onto the international board. Your coordinator is alerted when an enquiry waits too long.

What happens after treatment?

It asks “How are you feeling?” on day 1, 3 and 7 after a procedure. A question or a written worry goes straight to your care team, and happy patients get your review link.

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$150 to get started.

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