Manage Public Communication From One Unified Inbox
Coordinate citizen messages, official updates, service requests and feedback across WhatsApp, Instagram, Facebook, Telegram, TikTok and web chat with MonoChat.
Supported messaging channels
There is a road issue in our neighborhood. Can I report it?
Where can I find the event schedule?
I want to share feedback about public transport.
Collect location, category and photo. Create request and assign to municipal services.
The Better Way to Manage Public Communication
Public communication teams need one operating layer for citizen messages, requests, official updates, feedback and analytics.
The old way
- Citizen messages are scattered across WhatsApp, social media, web chat and field teams.
- Requests, complaints and feedback are manually collected without a clear workflow.
- Official updates and announcements are difficult to coordinate across channels.
- Teams lack real-time visibility into public demand, response speed and issue trends.
The MonoChat way
- Every citizen message lands in one shared communication inbox.
- Requests, feedback and applications can be categorized, routed and tracked.
- Official updates and segmented announcements can be coordinated from one platform.
- Dashboards show engagement, issue trends, response speed and operational performance.
Bring every citizen conversation into one controlled workspace
MonoChat centralizes WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat messages so public communication teams can respond faster and manage requests with full context.
- Omnichannel citizen inbox
- Message ownership and team assignment
- Tags, notes and structured follow-up
Turn public requests into trackable service workflows
Collect citizen applications, complaints, service requests and feedback through structured flows, then route each conversation to the right team or department.
- Complaint and request intake
- Department-based routing
- Status tracking and follow-up
Citizen reports a neighborhood infrastructure issue.
Please share location, category, description and photo. Your request will be routed to the relevant team.
Coordinate public updates and understand what people care about
Share official announcements, send segmented updates, collect feedback and monitor common issues without losing control of the communication flow.
- Segmented public updates
- Feedback collection
- Engagement and issue trend analytics
Road maintenance will take place tomorrow between 09:00 and 14:00. Alternative routes are available.
From Citizen Message to Measurable Action
MonoChat helps public communication teams structure requests, route responsibilities and turn feedback into operational insight.
Citizen sends a message
A citizen contacts your team through WhatsApp, Instagram, Facebook, Telegram, TikTok or web chat.
Request is structured
MonoChat classifies the topic, collects missing information and prepares the request for routing.
Team receives ownership
The conversation is assigned to the right department, team or responsible person.
Insights become visible
Managers track response speed, recurring issues, citizen sentiment and service performance.
Built for Real Public Communication Workflows
Use MonoChat for daily communication moments that affect trust, transparency, response quality and public service performance.
Citizen Communication
Manage incoming questions, requests and feedback from multiple public channels in one inbox.
Municipal Service Requests
Collect applications, complaints, neighborhood issues and public service requests in structured flows.
Official Announcements
Share official updates, public notices, reminders and event information with segmented audiences.
Feedback Collection
Collect opinions, satisfaction scores, complaints and suggestions through WhatsApp and chat flows.
AI Public Assistant
Answer repetitive questions about services, locations, documents, processes and office hours.
Public Communication Analytics
Track issue trends, response speed, engagement, team workload and service quality signals.
See Public Demand, Issue Trends and Communication Performance
MonoChat gives teams visibility into citizen feedback, recurring topics, response speed, team workload and service performance.
Response Speed
Track how fast public questions and service requests are answered across channels.
Issue Trends
See recurring topics, service areas, request types and location-based demand patterns.
Team Performance
Measure workload, ownership, handling speed and follow-up quality across teams.
Citizen Satisfaction
Collect satisfaction signals after service requests, responses or public interactions.
Road maintenance requests are increasing in two neighborhoods. Route new cases to field operations and prepare a public update.
Everything Public Communication Teams Need
MonoChat combines inbox, AI assistance, citizen request workflows, official updates, integrations and analytics in one platform.
What Changes With MonoChat?
Move from scattered public communication to a structured, measurable and transparent communication model.
Public Requests
Response Speed
Public Updates
Visibility
Frequently Asked Questions
Can MonoChat manage citizen messages from multiple channels?
Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for public communication teams.
Can MonoChat be used for citizen service requests and complaints?
Yes. MonoChat can collect structured information, classify request types, route conversations to teams and track follow-up status.
Can official updates be sent through MonoChat?
Yes. MonoChat can help teams coordinate official announcements, reminders, event updates and segmented public communication workflows.
Can MonoChat collect feedback from citizens?
Yes. MonoChat can collect surveys, satisfaction scores, suggestions, complaints and structured feedback through chat-based flows.
Can MonoChat integrate with existing public service systems?
Yes. MonoChat can integrate with CRM, municipal systems, ticketing tools, campaign systems or internal platforms through APIs and custom workflows.
Built for Public Communication
Designed around citizen requests, official updates, feedback, routing and transparency.
Designed for Responsiveness
Answer faster, route requests clearly and keep public service communication organized.
Ready to Integrate
Connect MonoChat with municipal, CRM, ticketing, campaign or internal systems.
Strengthen Your Public Communication
Manage citizen messages, official updates, service requests and feedback across channels from one MonoChat workspace.