MonoChat Enterprise

Customer messaging and AI agents for enterprises and the public sector.

Run WhatsApp, Instagram, Messenger, web chat, SMS and voice from one platform, in our cloud or on your own servers. Bring your own AI models and vector database, set who can see what, and get a dedicated team for the rollout.

Talk to our team See the Enterprise plan
  • On-premises
  • ISO 27001
  • Meta Business Partner
  • Bring your own LLM
ISO 27001
Information security
Information security management certification
ISO 9001
Quality management
Quality management certification
Meta
Business Partner
Official WhatsApp, Instagram and Messenger APIs
KVKK
Data protection law
Privacy policy prepared under Law No. 6698

Deployment

Run MonoChat where your data has to live

Start in the cloud, or keep the platform, your AI models and your knowledge on infrastructure you control.

Security and compliance

Controls a security review will ask about

Certifications, product controls and data handling, summarised. The security page and the privacy policy have the details.

Read about security and compliance

Channels

Every channel your customers and citizens use

All channels arrive in one shared team inbox, with the same flows, AI assistants and reports.

AI agents

AI agents that work the case, on your terms

Drop an AI Agent node into a flow and choose the harness it runs on. The agent uses the tools you give it and hands over to your team with the full history.

  • Choose a harness: MonoChat’s built-in agent, Claude Agent SDK, OpenAI Agents SDK, Pi, hosted Claude or OpenAI agents, or your own endpoint
  • Main, fallback and fast models per agent, with a budget for every run
  • Tools you choose: AI function tools, MCP servers, knowledge bases and custom functions
  • Human handover to the shared team inbox, with every agent reply kept in the conversation
Explore the Agent Harness AI orchestration

Integrations

Connect the systems you already run

Conversations can read and update your records, without replacing the systems behind them.

Plans and services

An Enterprise plan, support and engineering days

Subscription, support and development are separate, so you take exactly what your rollout needs.

Onboarding

How an enterprise rollout runs

Our team maps your systems first, then configures, migrates and tests before you go live.

  1. System analysis

    We map your stack and design an integration plan.

  2. Configuration

    We configure APIs, webhooks and connectors for your systems.

  3. Migration and sync

    We migrate and validate data with safe cutover options.

  4. Testing and launch

    We test end-to-end flows and go live with monitoring.

Customer stories

Organisations running MonoChat on their own servers

Insurers, municipalities, hospitals and clubs run MonoChat on-premises. Their stories carry no platform figures, because their data stays with them.

FAQ

Enterprise questions

Straight answers for procurement, security and IT teams.

Can MonoChat be deployed on our own infrastructure?

Yes. On-prem deployment is available on the Enterprise plan, together with a custom SLA and enterprise rollout support. Türkiye Sigorta, Keçiören Municipality and İzmir Ekol Hastanesi are among the organisations that run MonoChat on their own servers.

Is MonoChat ISO 27001 certified?

Yes. MonoChat holds ISO 27001 (information security management) and ISO 9001 (quality management) certifications. Contact us at hello@monochat.ai if you need the certificates for a vendor review.

Can we use our own AI models and keys?

Yes. Bring your own keys for providers such as OpenAI, Anthropic, Google, Azure OpenAI and AWS Bedrock, or connect self-hosted models through Ollama or your own model API. MonoChat adds no AI markup when you use your own keys.

Does MonoChat use the official WhatsApp API?

Yes. WhatsApp is connected through the official WhatsApp Business Platform (Cloud API), and MonoChat is an official Meta Business Partner. Instagram and Messenger are connected through Meta’s official APIs as well.

What does the Enterprise plan include?

Enterprise is priced per customer and includes unlimited channels, users, workgroups and outgoing messages, plus a custom SLA, a dedicated account manager, on-prem deployment and custom integrations.

What is the difference between the Enterprise plan and Enterprise Support?

Subscription plans define product usage such as agents, channels and message limits. Support plans define SLA, priority and support access. Enterprise Support adds a dedicated MonoChat specialist, on-demand support and architecture guidance.

Who builds custom integrations?

Your own developers can use the REST API, webhooks, custom functions and MCP. When you want MonoChat engineers to build it, Development Packs give you prepaid development days that never expire.

Keep exploring

Start automating today

Planning an enterprise rollout?

Tell us about your channels, systems and security requirements, and we will scope the deployment with you.

Contact our team Read the security page

No credit card required • Cancel anytime

$150 to get started.

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