Services & Public Sector
Keçiören Municipality collects citizen requests across social channels and analyses them with AI
Keçiören Municipality collects citizen requests on WhatsApp, Instagram and Facebook, analyses them automatically with AI and keeps citizens informed throughout the process.
- channels in one inbox
- 3 channels in one inbox
Who is Keçiören Municipality?
Keçiören Municipality serves one of Ankara’s most populous districts, home to nearly 940,000 residents across 51 neighbourhoods.
Goals
- Collect requests from every channel
- Categorise and route requests automatically
- Keep citizens informed until the request is resolved
The challenge
Citizens report issues and ask for services on whichever channel they use, and every request must reach the right department and be followed up.
How Keçiören Municipality uses MonoChat
AI analysis
AI analyses each request, categorises it and routes it to the right team.
Status updates
Citizens receive updates as their request moves forward.
On-premises
MonoChat runs on the municipality’s own infrastructure, with custom screens for its teams.
Results
Citizen requests are categorised and routed automatically, with full transparency for citizens and staff.
Keçiören Municipality runs MonoChat on its own servers, so this story has no platform figures.
