Services & Public Sector
Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team
Bodrum Holiday’s call center team works inbound tourism enquiries and reservations on WhatsApp in MonoChat, with conversations routed to available agents. More than 750,000 messages have gone through the platform.
- messages
- 750K+ messages
- customer conversations
- 38K+ customer conversations
- messages in the last 30 days
- 35K+ messages in the last 30 days
Who is Bodrum Holiday Call Center?
Bodrum Holiday Call Center handles inbound tourism enquiries and reservations for holidays on the Bodrum peninsula.
Goals
- Answer every holiday enquiry quickly
- Share the workload fairly across agents
- Track response times and volume
The challenge
In the holiday season enquiries arrive in waves, and a guest who waits too long books elsewhere. The team needs every conversation to reach a free agent at once and managers need to see how the queue is doing.
How Bodrum Holiday Call Center uses MonoChat
Multi-agent inbox with routing
Conversations are routed to available agents automatically, so no enquiry sits unread.
Reporting
Managers follow volumes, response times and agent workload in MonoChat reports.
Results
Since April 2025 the team has handled more than 38,000 conversations and over 750,000 messages on MonoChat, and still exchanges around 35,000 messages a month.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
