Messenger Chatbot
Facebook Messenger chatbot that answers, qualifies and hands over
Put an AI chatbot on your Facebook Page. It replies in Messenger around the clock from your own content, qualifies leads, shares products and passes the chat to your team when a person is needed.
Or start with $150 of credit, enough for a first month of Growth
- 24/7 Messenger replies
- Your own content
- Lead qualification
- Human handover
Hi! Any time for a balayage this week?
19:48
Hi! It takes about 3 hours. Thursday 17:00 or Saturday 11:00 are free.
19:48
Saturday 11:00 please.
19:49
Appointment booked
Balayage · Saturday 11:00
Booked! See you on Saturday.
19:49
What it is
What is a Facebook Messenger chatbot?
A Messenger chatbot replies automatically when people message your Facebook Page. In MonoChat it answers from your content, runs no-code flows and hands over to your team, within Meta’s Messenger rules:
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The 24-hour window
Automated replies go out within 24 hours of the person’s last message; each new message reopens it.
Learn more -
Human agent tag: 7 days
An agent can reply manually for up to 7 days. Not for automation or promotions.
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Retired message tags
CONFIRMED_EVENT_UPDATE, ACCOUNT_UPDATE and POST_PURCHASE_UPDATE stopped working on April 27, 2026.
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Disclose automation
Where the law requires it, say the chat is automated. One line in the welcome message does it.
Features
What your Messenger chatbot can do
One AI assistant on your Facebook Page for questions, leads, products and handover.
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Instant answers, day and night
Reply to Messenger questions in seconds, including evenings and campaign peaks.
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Answers from your own content
PDFs, web pages and FAQs ground every reply in your products and policies.
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Lead qualification without code
Ask questions, tag and assign leads, and trigger workflows from a visual builder.
Learn more -
Products shared in the chat
Send items from your catalog so customers browse and order inside Messenger.
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Handover to a person
Route complex chats to the right agent in the shared inbox, with full history.
Learn more -
Picks up comments and ads
Continue chats that start from comment auto-replies or Click-to-Messenger ads.
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Example: lead qualification
Turn late-night questions into qualified leads
A property enquiry arrives at 22:10. The chatbot asks what the person needs, saves and tags the answers, and assigns the lead to an advisor.
Is the 2-bedroom flat on Park Street still available?
22:10
Yes, it is! Are you looking to buy or to rent?
22:10
Buy, within 3 months.
22:11
Thanks! An advisor will message you here tomorrow morning to arrange a viewing.
22:11
Example: human handover
Hand the chat to your team when it matters
The chatbot collects the order details and passes the chat to an agent, who replies as your Page. Longer cases can continue for up to 7 days with the human agent tag.
My order arrived in the wrong size.
16:20
Sorry about that! What is your order number?
16:20
#48213
16:21
Hi, Sam from support here. A size 43 replacement ships today.
16:24
How to set up a Messenger chatbot in MonoChat
Four steps from your Facebook Page to a live chatbot.
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Connect your Page
Connect your Facebook Page so Messenger chats arrive in your team inbox.
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Add your content
Upload documents, web pages and FAQs, plus your catalog if you sell in chat.
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Build flows and rules
Write instructions, design lead flows without code and set handover rules.
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Go live and improve
Turn it on, follow chats in the inbox and refine with analytics.
Messenger chatbot use cases by industry
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E-commerce
Product questions, order status and returns. -
Retail
Stock checks, store hours and recommendations. -
Beauty salons
Service questions and appointment booking. -
Real estate
Listing enquiries and viewing requests. -
Education
Course questions and enrolment details. -
Tourism & hospitality
Room and tour enquiries and reservations.
FAQ
Facebook Messenger chatbot FAQ
How the chatbot works and the rules it follows.
What is a Facebook Messenger chatbot?
Software that replies automatically when people message your Facebook Page. An AI chatbot understands free-text questions, answers from your own content, completes tasks such as qualifying a lead or booking an appointment, and hands the chat to your team.
Can a Messenger chatbot message customers after 24 hours?
Not with automated messages. Your Page can reply within 24 hours of the person’s last message, and each new message reopens the window. After that, an agent can reply manually for up to 7 days with the human agent tag. To reach subscribers later, use opt-in Marketing Messages: Meta bills them per message, and they can’t be delivered to users in the EU, UK, Japan, South Korea or Australia.
What happens when the chatbot can’t answer?
It hands over. The chat is assigned to the right agent or team in the MonoChat inbox with the full history, and the agent replies as your Facebook Page.
Can the same chatbot answer on Instagram and WhatsApp?
Yes. The same AI assistant answers on Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, web chat, SMS and voice from one inbox, in the language the customer writes in.
Can I start with a Messenger chatbot for free?
Yes. MonoChat’s free plan includes 1,000 outgoing messages a month, enough to connect your Page, build the chatbot and test it.
Keep exploring
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Facebook Comment Auto-Reply
Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. -
Click-to-Messenger Ads
Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. -
Messenger Marketing Messages
Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox.
First month of Growth on us
Launch your Messenger chatbot with MonoChat
Connect your Page, add your content and let AI answer Messenger chats while your team handles the rest.
One code per business • 30 days to redeem • No card needed