Instagram story reply automation that turns story reactions into conversations

Yes. Story replies arrive as DMs, so a MonoChat flow can answer them instantly with a keyword reply, an AI answer, a booking or a payment link, and hand the chat to a person when needed. Automated replies must be sent within 24 hours of the person’s last message.

Yes. When someone mentions your account in their story, it arrives as a message you can answer and automate. Instagram delivers mentions from public accounts, and from private accounts only if they follow you. The story content is available for 24 hours or until it is deleted.

No. Instagram only lets businesses message people who contacted them first, for example by replying to a story, mentioning you, sending a DM or commenting. Viewing a story is not enough, so ask viewers to reply with a keyword to start the conversation.

You can reply within 24 hours of the person’s last message, and each new message from them reopens that window. After it closes, a team member can still reply manually for up to 7 days with the human agent tag, which cannot be used for automation or promotions.

A story reply is already a private DM, so the conversation is open and you can answer within 24 hours. A comment is public: you can send one private reply per comment within 7 days, and the conversation continues only if the person answers.

Yes, with keywords. Give each story or offer its own word, such as PRICE, BOOK or MENU, and the flow sends the matching reply. Anything that does not match a keyword can go to the AI assistant or to your team.