Gorgias Alternative
MonoChat vs Gorgias
If your Gorgias bill grows with every ticket and every AI resolution, or your shoppers mostly write on WhatsApp and Instagram, MonoChat is worth comparing. Here is an honest side-by-side.
Or start with $150 of credit, enough for a first month of Growth
MonoChat vs Gorgias: the short answer
Gorgias is a helpdesk for e-commerce brands, priced by tickets per month, with an AI Agent billed per resolution and deep Shopify order actions. MonoChat is messaging-first: its Shop Assistant app handles products, orders, carts and returns in chat, AI agents are included on every plan on the model you choose, and WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice share one team inbox.
- Who MonoChat is for
- E-commerce brands that sell on WhatsApp and social channels and want a shop desk, AI agents on their own LLM keys and pricing that does not grow with every ticket.
- Who Gorgias is for
- E-commerce support teams centred on email ticketing that want Shopify order edits and refunds inside the ticket and a managed AI agent.
- Pricing in short
- MonoChat: Plan price + $30 per extra agent or channel; only outgoing messages count. Gorgias: By tickets per month (from $10 for 50 tickets), plus AI resolutions and voice/SMS add-ons.
MonoChat vs Gorgias: Feature Comparison
Channels, AI and how each is billed, side by side
Selling and Support
| Feature | MonoChat | Gorgias |
|---|---|---|
| Shopify | Shop Assistant app: products, orders and abandoned checkouts sync every 30 minutes | Order actions inside tickets: edit, cancel, refund |
| Abandoned carts and campaigns | ✔ Cart reminders, order updates and campaigns | Not a focus |
| Returns in chat | Return requests checked against your policy, approved on the desk | Handled by agents in tickets |
| Other platforms | HTTP API or CSV for any store | BigCommerce, Magento, WooCommerce |
Channels
| Feature | MonoChat | Gorgias |
|---|---|---|
| WhatsApp Business API | Incl. coexistence, calls and Flows | |
| Instagram & Facebook Messenger | ||
| TikTok and Telegram | Not listed | |
| Other channels | Web chat, Twilio SMS, voice (SIP) | Email, chat; voice and SMS as add-ons |
AI and Automation
| Feature | MonoChat | Gorgias |
|---|---|---|
| AI agents | ✔ Included on every plan, no per-resolution fee | AI Agent, about $0.90–$1.00 per resolution; resolutions also count as tickets |
| LLM choice | Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more | Managed AI |
| API and custom code | Custom functions, MCP integration, API, custom views | API and app integrations |
Pricing
| Feature | MonoChat | Gorgias |
|---|---|---|
| Pricing model | Plan price + $30 per extra agent or channel; only outgoing messages count | By tickets per month (from $10 for 50 tickets), plus AI resolutions and voice/SMS add-ons |
| Free plan | Free forever: 1 user, 1 channel, 1,000 outgoing messages/month | Free trial, no free plan |
| WhatsApp (Meta) fees | Charged separately at Meta rates | Charged separately at Meta rates |
Competitor information verified from public sources, including Gorgias’ pricing page, in October 2026.
Most requested features, built in
Features teams often ask for when they compare tools, all included in MonoChat.
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WhatsApp Coexistence with chat history
Keep the WhatsApp Business app on your phone and bring up to about six months of one-to-one chats and your contacts into MonoChat.
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Facebook & Instagram Lead Ads
Lead form answers reach MonoChat, and the Lead Ads Follow-up app messages each lead on WhatsApp within minutes.
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WhatsApp Flows
Create and publish WhatsApp Flows for your number, send them with a template button and get the answers in the chat.
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Custom roles
Create your own roles and choose what each one can see and do, down to an agent seeing only their own conversations.
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Appointment booking
Ready-made apps book appointments, classes, viewings and test drives, with calendars and reminders inside MonoChat.
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Your own AI key and agent harness
Use your own key for OpenAI, Anthropic, Gemini and more, and run agents on MonoChat’s harness, the OpenAI Agents SDK, the Claude Agent SDK or your own endpoint.
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Bulk actions in the inbox
Assign, close, archive or pin many conversations in one go, and update profile fields such as your own stages for many contacts at once.
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Triggers, timers and no-reply follow-ups
Start flows on messages, sessions, payments and your own events, wait minutes to days and take a different path when nobody replies.
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Where MonoChat Stands Out
What e-commerce teams usually gain when they move from ticket-based pricing
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Sell in the Chat
Shop Assistant shows products with a checkout link, recovers abandoned carts with consent checks and sends order updates and campaigns.
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AI Without a Per-Resolution Fee
AI agents are part of every plan and run on your own LLM key with no markup, and an AI answer is never billed as a ticket.
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Messaging Channels First
WhatsApp with coexistence, calls and Flows, plus Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice in one inbox.
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Pay for What You Send
Only outgoing messages count, and incoming messages are free. No ticket counts.
When Gorgias Is the Better Choice
MonoChat is not the right fit for everyone. Gorgias may suit you better if:
- Email is still your main support channel and you want a classic ticketing helpdesk.
- Your agents need to edit, cancel and refund Shopify orders inside the ticket without leaving the helpdesk.
- You run on BigCommerce or Magento and want a ready-made helpdesk integration for them.
- Your volume is low and Gorgias’ Starter plan (50 tickets a month) is enough.
How to Switch from Gorgias to MonoChat
A typical migration in four steps
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Move your WhatsApp number
If you use WhatsApp with Gorgias, the number is registered with Meta, not locked to Gorgias. Disconnect it and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without campaigns while the switch completes.
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Connect your store
Install Shop Assistant and connect Shopify, or send products, orders and carts from another platform through the HTTP API or CSV.
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Import your contacts
Export your customers from Gorgias or your store as a CSV with tags and opt-in status, then import them into MonoChat.
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Rebuild your AI agent and flows
Upload your help articles, documents and web pages to the AI knowledge base, connect your AI provider key, recreate your flows and test everything before going live.
FAQ
MonoChat vs Gorgias: FAQ
Common questions from teams comparing the two platforms
Is MonoChat a good Gorgias alternative?
It can be, especially if your shoppers mostly write on WhatsApp, Instagram and Messenger, or if ticket and AI resolution fees make your bill hard to predict. If email ticketing with in-ticket Shopify refunds is the centre of your support, Gorgias may fit better.
How does MonoChat pricing compare to Gorgias?
Gorgias prices plans by tickets per month (from $10 for 50 tickets up to custom Enterprise plans) and bills its AI Agent per resolution, about $0.90–$1.00, with voice and SMS as add-ons. MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing, with no per-resolution AI fee. Meta’s WhatsApp fees apply separately.
Does MonoChat work with Shopify?
Yes. The Shop Assistant app connects Shopify and brings in products, orders and abandoned checkouts every 30 minutes. Stores on other platforms can send them through the HTTP API or a CSV file.
Which AI models can I use in MonoChat?
You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat, or use MonoChat’s AI APIs, billed by token usage.
Does MonoChat have a free plan?
Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations.
Can I keep my WhatsApp number when switching?
Yes. The number belongs to your business and is registered with Meta. You disconnect it from Gorgias and connect it to MonoChat through Meta’s onboarding.
Keep exploring
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MonoChat vs Kommo
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MonoChat vs Wati
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MonoChat vs SleekFlow
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MonoChat vs Trengo
Messaging-first inbox with AI on your own LLM keys.
Switching? Start with $150 of credit.
One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels.
First month of Growth on us
Try MonoChat Alongside Gorgias
Start on the free plan, install Shop Assistant with its sample shop and test an AI agent on your own LLM key before you change anything in Gorgias.
One code per business • 30 days to redeem • No card needed