MonoChat in the USA
Customer conversations for the USA, with a team in Miami
Answer customers on WhatsApp, SMS, Instagram, Facebook, TikTok and web chat from one inbox, with AI agents that reply in English, Spanish and your customers’ other languages.
Or start with $150 of credit, enough for a first month of Growth
- Official Meta Business Partner
- Office in Miami
- English and Spanish AI
- WhatsApp · SMS · Instagram
Hi! Is the 2-bedroom on Brickell Ave still available?
18:02
Hi! Yes, it is. We have viewings on Saturday at 11:00 AM or 2:00 PM. Which works for you?
18:02
Saturday 11:00
18:03
Viewing · Saturday 11:00 AM
Booked · reminder the day before
You are booked! Our agent will meet you in the lobby. Reply here if anything changes.
18:03
Why US businesses choose MonoChat
One inbox for messaging and SMS, AI agents that speak your customers’ languages and a team in Miami.
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A team in Miami
Our office in Miami is in your time zone, for onboarding and support.
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Official Meta Business Partner
Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.
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WhatsApp and SMS together
WhatsApp, SMS through your Twilio account, Instagram, Facebook, TikTok and web chat in one team inbox.
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English, Spanish and more
AI agents reply in the customer’s language and understand voice messages.
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Bring your own AI agent
Use our AI agents, or run your own with the Claude Agent SDK, the OpenAI Agents SDK or your own code.
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Apps for your industry
Ready AI assistants for real estate, clinics, salons, car dealers, hotels and online shops.
Channels
Every channel your customers use, in one inbox
Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.
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WhatsApp Business API
Your own number on Meta’s Cloud API, as an official Meta Business Partner. -
Instagram
DMs, comments, story replies and click-to-DM ads. -
Facebook Messenger
Messenger chats, comments and Lead Ads. -
TikTok
TikTok DMs and messaging ads. -
Telegram
Your Telegram bot, with AI and broadcasts. -
Web chat
A chat widget and AI chatbot for your website.
Built for how US businesses sell and serve
Start from an AI assistant made for your industry, then adapt it to your business.
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Real estate
Qualify buyers and renters and book viewings from your ads. -
Clinics and med spas
Appointment requests, reminders and patient questions around the clock. -
Salons and wellness
Appointments, reminders and rebooking on WhatsApp, SMS and Instagram. -
Car dealers and service
Test drives, service appointments and follow-ups in one chat. -
Online shops
Products, orders, abandoned carts and returns, connected to Shopify. -
Hotels and travel
Bookings, guest questions and requests before and during the stay.
Payments and integrations
Payments and integrations
Stripe is built into MonoChat: send a payment link in the chat and see when it is paid. Shopify, ClickUp and Meta Lead Ads connect today, and CRMs such as HubSpot, Salesforce and Pipedrive connect as custom integrations.
- Stripe + WhatsApp Available now
- Shopify + WhatsApp Available now
- ClickUp + WhatsApp Available now
- HubSpot + WhatsApp Custom integration
- Salesforce + WhatsApp Custom integration
Pricing in US dollars
What it costs
You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.
MonoChat plans
| Plan | Price (USD) |
|---|---|
| Basic: 1 user, 1 channel, 1,000 outgoing messages a month | Free |
| Growth: 2 users, 1 channel, 100,000 outgoing messages, a month | $120 |
| Growth, paid yearly (two months free) | $1,200 |
| Extra user or channel, a month each | $30 |
| Message pack: 10,000 outgoing messages, one-time | $35 |
| Message pack: 100,000 outgoing messages, one-time | $240 |
| Message pack: 1,000,000 outgoing messages, one-time | $1,200 |
Meta’s WhatsApp fees in the USA
Charged by Meta for each message delivered to a US number, at the North America rate of the rate card effective 1 October 2026.
| Message type | Per message (USD) |
|---|---|
| Marketing (offers, campaigns) | $0.025 |
| Utility (order, booking and account updates) | $0.0034 |
| Authentication (one-time passwords) | $0.0034 |
| Service (replies inside 24 hours) | First 1,000 a month free, then the utility rate |
WhatsApp cost calculator
Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.
Pricing changes based on the recipient country code.
Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.
Promotional and campaign template messages.
Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.
OTP and login verification messages.
Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.
Each WhatsApp business phone number gets 1,000 free service messages a month.
People who answer chats in MonoChat.
Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.
Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.
Data protection
Messaging rules in the United States
The US has no single federal privacy law: states such as California set their own rules, and text messages are covered by the Telephone Consumer Protection Act (TCPA), which requires consent before marketing texts. WhatsApp itself requires opt-in before you message customers first.
- Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
- STOP replies to your SMS number are handled automatically
- Run MonoChat on-premises, on your own servers or cloud, when data must stay with you
- Roles and permissions decide who sees which conversations, customers and reports
This is general information, not legal advice. Check your obligations with your legal adviser.
Rules that may apply in the USA
- Text messages Telephone Consumer Protection Act (TCPA)
- California CCPA, as amended by the CPRA
- Other states State consumer privacy laws
- WhatsApp Opt-in required before business-initiated messages
Our office in Miami
Visit us, or talk to us on WhatsApp.
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Miami
1110 Brickell Avenue, Miami, FL 33131, United States Open in Maps
FAQ
MonoChat in the USA: FAQ
Quick answers to the most common questions.
Does MonoChat have an office in the USA?
Yes, in Miami, at 1110 Brickell Avenue. MonoChat’s headquarters is in Dubai, and we also have offices in Türkiye, Portugal and Egypt.
How much does it cost?
MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for US numbers $0.025 for a marketing message and $0.0034 for a utility message. SMS is billed by Twilio on your own account.
Can we use WhatsApp and SMS in one inbox?
Yes. Connect your WhatsApp number and your Twilio account, and answer both from one team inbox, with AI and workflows.
Does the AI reply in Spanish?
Yes. AI agents reply in the customer’s language, including English and Spanish, and understand voice messages.
Can we bring our own AI agent?
Yes. Run your own agent with the Claude Agent SDK, the OpenAI Agents SDK or your own code on WhatsApp and every channel in MonoChat, with handover to your team.
First month of Growth on us
Start with MonoChat in the USA today
Connect your channels in minutes and start free, or talk to our team.
One code per business • 30 days to redeem • No card needed