MonoChat in Türkiye

Customer conversations for Türkiye, from our teams in Istanbul and Samsun

MonoChat was born in Türkiye. Answer customers on WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one inbox, with AI that replies in Turkish and in your customers’ languages, and with KVKK and on-premises options for regulated teams.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

  • Official Meta Business Partner
  • Istanbul · Samsun
  • KVKK
  • On-premises option
Nil Güzellik Salonu Business account

Merhaba, yarın öğleden sonra manikür için yer var mı?

18:02

Merhaba! Yarın 15:00 ve 16:30 boş. Hangisini ayırayım?

18:02

15:0016:30

15:00

18:03

Manikür · Yarın 15:00

Randevu alındı · 2 saat önce hatırlatma

Tamam, yarın 15:00’te görüşmek üzere! Değişiklik olursa hatırlatmadaki butona basman yeterli.

18:03

Why businesses in Türkiye choose MonoChat

From retail chains to municipalities, teams in Türkiye run their customer conversations on MonoChat.

  • Teams in Istanbul and Samsun

    Onboarding and support in Turkish, from our offices in Istanbul and Samsun Teknopark.

  • Official Meta Business Partner

    Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.

  • Every channel in one inbox

    WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat, answered by your team and AI from one place.

  • KVKK and certifications

    Personal data processed under KVKK, with ISO 27001 and ISO 9001 certifications, roles and audit logs.

  • On-premises when data must stay with you

    Run MonoChat on your own servers or cloud in Türkiye, with your own AI keys and models.

  • Apps for your industry

    Ready AI assistants for salons, clinics, real estate, car rental, hotels, schools, municipalities and online shops.

Channels

Every channel your customers use, in one inbox

Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.

Built for how Türkiye does business

Start from an AI assistant made for your industry, then adapt it to your business.

Payments and integrations

Take payments with the providers businesses in Türkiye use

iyzico, Vakıfbank Sanal POS, Paywall and İşyerimPOS are built into MonoChat: send a payment link in the chat and see when it is paid. Shopify and Ticimax stores connect today.

All integrations

Pricing in US dollars

What it costs

You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.

MonoChat plans

PlanPrice (USD)
Basic: 1 user, 1 channel, 1,000 outgoing messages a month Free
Growth: 2 users, 1 channel, 100,000 outgoing messages, a month $120
Growth, paid yearly (two months free) $1,200
Extra user or channel, a month each $30
Message pack: 10,000 outgoing messages, one-time $35
Message pack: 100,000 outgoing messages, one-time $240
Message pack: 1,000,000 outgoing messages, one-time $1,200

Meta’s WhatsApp fees in Türkiye

Charged by Meta for each message delivered to a +90 number, under the rate card effective 1 October 2026.

Message typePer message (USD)
Marketing (offers, campaigns) $0.0109
Utility (order, booking and account updates) $0.0009
Authentication (one-time passwords) $0.0009
Service (replies inside 24 hours) First 1,000 a month free, then the utility rate

WhatsApp cost calculator

Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.

Pricing changes based on the recipient country code.

Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.

Promotional and campaign template messages.

Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.

OTP and login verification messages.

Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.

Each WhatsApp business phone number gets 1,000 free service messages a month.

People who answer chats in MonoChat.

Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.

Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.

Data protection

WhatsApp and KVKK

Turkey’s Personal Data Protection Law No. 6698 (KVKK) applies to the personal data in your customer conversations. Since 1 June 2024, amendments made by Law No. 7499 set out new rules for transferring personal data abroad. WhatsApp Cloud API does not offer a storage region in Türkiye, so teams that must keep data in the country run MonoChat on-premises.

  • Run MonoChat on-premises, on your own servers or cloud in Türkiye
  • Use your own AI keys and models
  • Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
  • Roles, permissions and audit logs for every team member

This is general information, not legal advice. Check your obligations with your legal adviser.

On-premises Security

Rules that may apply in Türkiye

  • Personal data Law No. 6698 (KVKK)
  • Transfers abroad Amended by Law No. 7499, from 1 June 2024
  • Commercial messages Law No. 6563 on electronic commerce
  • Certifications ISO 27001 and ISO 9001

Customers

Teams in Türkiye already on MonoChat

Retailers, insurers, restaurants, marinas and hotels run their customer conversations on MonoChat.

Our offices in Istanbul and Samsun

Visit us, or talk to us on WhatsApp.

  • Istanbul, Ataşehir

    Küçükbakkalköy, Atilla İlhan Cd. Efe Sokak No: 2/1, 34750 Ataşehir, Istanbul, Türkiye
    Open in Maps

  • Samsun Teknopark

    Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, 55270 Atakum, Samsun, Türkiye
    Open in Maps

  • Samsun, Atakum

    Baran Loft Building, Körfez Mah. Belediye Cad. No: 6B, 55270 Atakum, Samsun, Türkiye
    Open in Maps

Talk to us on WhatsApp

FAQ

MonoChat in Türkiye: FAQ

Quick answers to the most common questions.

Where are MonoChat’s offices in Türkiye?

In Istanbul (Ataşehir) and in Samsun (Samsun Teknopark and Atakum).

How much does it cost?

MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for Turkish numbers $0.0109 for a marketing message and $0.0009 for a utility message.

Is MonoChat KVKK compliant?

MonoChat processes personal data under KVKK and is ISO 27001 and ISO 9001 certified. For data that must stay in Türkiye, MonoChat can run on-premises on your own servers.

Can I keep the WhatsApp Business app on the same number?

Yes. With coexistence you keep the WhatsApp Business app on your phone and use the same number in MonoChat, with your chat history imported.

Which payment systems work in Türkiye?

iyzico, Vakıfbank Sanal POS, Paywall and İşyerimPOS are built into MonoChat, so you can send payment links in the chat.

First month of Growth on us

Start with MonoChat in Türkiye today

Connect your channels in minutes and start free, or talk to our team in Istanbul.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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