Travel & Hospitality
Pera Palace manages guest enquiries and reservations on WhatsApp
Pera Palace answers guest enquiries and reservation requests on WhatsApp, with every conversation in one MonoChat inbox and visible in reports.
- messages
- 35K+ messages
- customer conversations
- 2,000+ customer conversations
Who is Pera Palace?
Pera Palace is a landmark hotel in Istanbul’s Pera district, built in the late 19th century for Orient Express travellers. It is known for its Atatürk Museum Room and its links to Agatha Christie.
Goals
- Answer guests before and during their stay
- Keep reservation conversations in one place
- Follow volumes in reports
The challenge
Guests of a historic hotel expect attentive, personal service from the first message, and requests about rooms, dining and events need to reach the right team.
How Pera Palace uses MonoChat
One inbox for guest conversations
Every WhatsApp conversation is in the MonoChat inbox, so the team can pick up any guest’s history instantly.
Reporting
Reports show how many guests write and how quickly they are answered.
Results
Since July 2025 Pera Palace has held more than 2,000 guest conversations and over 35,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
