Live Chat Widget
Live chat widget for your website that your whole team can answer
Embed a customizable chat widget on your site with one snippet. Visitors chat from any device, your agents reply from a shared inbox next to WhatsApp, Instagram and your other channels, and an optional AI assistant can take the first reply.
Or start with $150 of credit, enough for a first month of Growth
- One embed snippet
- Your branding, your settings
- Shared team inbox
- Ratings after each chat
Hi, can I change the date of my hotel booking?
10:41
Hi, I’m Can from the reservations team. Of course. Which date would you like instead?
10:42
booking-confirmation.pdf
PDF · 1 page
The 14th instead of the 12th, please. Here is my confirmation.
10:42
Booking updated
New check-in: 14 May
Reference NV-2048
All set! Anything else I can help with?
10:44
Why live chat
Why add a live chat widget to your website?
A live chat widget lets visitors ask their question at the moment they hesitate, without leaving the page, picking up the phone or waiting for an email reply. With MonoChat, every web chat lands in the inbox your team already uses for messaging apps.
- Answer questions while visitors are still deciding
- One inbox and one history per customer across channels
- Agents reply from the browser or the iOS and Android apps
- AI for the first reply when you want it, people when it matters
Team inbox
All channels- Website visitor · WebChat Which plan fits a team of five?
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Sara A. · WhatsApp Is the linen shirt available in medium? -
Deniz K. · Instagram Can I book for Friday at 6pm? -
Omar H. · Messenger Please reserve the black pair. -
Lina M. · TikTok Do you deliver tomorrow?
Widget features
Everything in the MonoChat live chat widget
A widget you can make your own, and the team tools behind it.
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Lightweight embed snippet
Add the widget to any website where you can paste a code snippet, without rebuilding your site.
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Customizable to your brand
Apply your company branding and widget settings so the chat looks like part of your site.
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Works on mobile and desktop
The widget is responsive, so visitors can chat from phones, tablets and computers.
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Files and media in chat
Visitors can send files and images, and agents can reply with rich content.
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Routing and business hours
Assign, tag and route chats by team, queue and business hours, with flows for after-hours.
Workflow automation -
Ratings and reports
Collect ratings and surveys after each chat and track response times, volumes and agent performance.
Analytics
Example: pre-sale question
Answer the question that stands between a visitor and a purchase
A shopper asks about sizing on a product page. An agent picks up the chat from the shared inbox, shares the size guide and the shopper carries on without leaving the page.
- Chats assigned to the right team automatically
- Agents share files and links in the chat
- Every conversation saved on the customer profile
Hi, do these running shoes fit true to size?
14:05
size-guide.pdf
PDF · Running shoes
Hi! I’m Mert from our team. They run slightly small, so most customers go half a size up. Here is our size guide.
14:06
Thanks, I’ll take a 42.5 then.
14:07
Great choice. Let me know if you need anything else!
14:07
Example: after hours
Stay helpful when your team is offline
Outside business hours, a business-hours flow tells visitors when your team is back, and an AI assistant can answer common questions in the meantime. Anything it can’t solve waits in the inbox for the next shift.
- Business-hours flows per team
- Optional AI answers from your knowledge base
- Open chats queued and assigned for the next shift
Hello, are you open on Sundays?
22:47
Our team is offline right now and back at 09:00. I’m the clinic’s AI assistant: we are open on Sundays from 10:00 to 16:00.
22:47
Leave a message for the team
22:48
Message saved
Front desk · from 09:00
Chat history kept
Thanks! Leave your phone number or email and our team will get back to you after 09:00.
22:48
Example: customer feedback
Collect a rating at the end of every chat
When a conversation is resolved, the visitor is asked to rate it. Ratings and survey answers flow into reports, so you can see which teams and topics need attention.
- Rating system and satisfaction surveys
- Feedback analytics and employee reports
- Response time and volume reporting
Your booking change is done. Is there anything else I can help with?
10:45
No, that’s all. Thanks!
10:45
How was your chat with Can?
Rate this conversation
10:46
Great
10:46
How to add a live chat widget to your website
Go live in four steps, without a development project.
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Add WebChat in MonoChat
Create a free account and add WebChat as a channel in your workspace.
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Customize the widget
Apply your branding and widget settings so the chat matches your website.
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Paste the snippet
Copy the widget snippet into your website, for example in your site builder’s custom code area.
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Set routing and go live
Define teams, business hours and an optional AI assistant, then answer from the inbox or the mobile apps.
Website live chat use cases by industry
One widget, set up for the questions your visitors ask most.
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E-commerce
Sizing, stock and delivery questions answered before checkout. -
Real estate
Listing questions and viewing requests straight from the listing page. -
Education
Course and enrollment questions from prospective students. -
Healthcare
Opening hours, services and appointment questions from patients. -
Tourism & hospitality
Booking changes, guest questions and special requests. -
Car rental
Availability, pick-up and rental terms questions. -
Beauty salons
Service, price and booking questions from new clients. -
Call center
Web chat as one more queue, with routing and satisfaction surveys.
FAQ
Live chat widget FAQ
Installation, cost, customization, mobile replies and after-hours chats, answered.
What is a live chat widget?
A live chat widget is a small chat window on your website where visitors can message your business in real time. In MonoChat, those messages arrive in a shared team inbox where your agents, or an AI assistant, reply.
How do I add a live chat widget to my website?
Add WebChat as a channel in MonoChat, adjust the widget settings and paste the snippet into your website. Once it is live, chats arrive in your team inbox straight away.
Is the MonoChat live chat widget free?
You can start on the free Basic plan with 1,000 outgoing messages a month, and incoming messages are never counted. Move to a paid plan as your volume grows.
Can I customize the chat widget?
Yes. You can apply your company branding and adjust the widget settings so it fits your website. The widget is responsive on mobile and desktop.
Can I answer website chats from my phone?
Yes. Agents can reply from the web app or the MonoChat iOS and Android apps, in the same inbox as your other channels.
Can the widget answer when my team is offline?
Yes. Business-hours flows tell visitors when your team is back, and you can connect an AI assistant that answers common questions from your knowledge base around the clock and hands over to your team when needed.
First month of Growth on us
Add live chat to your website with MonoChat
Embed the widget, answer visitors from one shared inbox and see how every chat went with ratings and reports.
One code per business • 30 days to redeem • No card needed