# MonoChat

> MonoChat is an AI-powered omnichannel customer messaging platform: WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS (Twilio) and voice in one shared team inbox, with AI assistants, no-code automation flows, bulk messaging and analytics.

## Key facts

- MonoChat is an official Meta Business Partner. It is not a BSP and does not resell WhatsApp: a business connects its own WhatsApp Business account directly to Meta's Cloud API, Meta bills the business directly and MonoChat adds no markup on Meta's fees.
- Channels: WhatsApp Business API (including Coexistence with the WhatsApp Business app), Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS through Twilio and voice calls over SIP.
- AI: assistants that answer customers and hand over to a person, function tools, knowledge bases with RAG, and the choice of model provider (OpenAI, Anthropic, Google and others, or your own).
- Security: ISO 27001 and ISO 9001 certified; personal data processed under KVKK (Turkish Law No. 6698); on-premise deployment on the Enterprise plan.
- Plans: Basic (free), Growth and Enterprise subscription plans, plus message packs, support plans and development packs; see https://monochat.ai/pricing for current prices.
- Company: MonoChat is a brand of Bordo Bilişim Ticaret A.Ş. Contact: https://monochat.ai/contact.

## Languages

The site is available in: English (https://monochat.ai), Türkçe (https://monochat.ai/tr), العربية (https://monochat.ai/ar), Deutsch (https://monochat.ai/de), Français (https://monochat.ai/fr), Română (https://monochat.ai/ro), Bahasa Indonesia (https://monochat.ai/id), Tiếng Việt (https://monochat.ai/vi), Español (https://monochat.ai/es), Português (https://monochat.ai/pt), Italiano (https://monochat.ai/it), Nederlands (https://monochat.ai/nl), Polski (https://monochat.ai/pl), Русский (https://monochat.ai/ru), فارسی (https://monochat.ai/fa), 简体中文 (https://monochat.ai/zh), 日本語 (https://monochat.ai/ja), 한국어 (https://monochat.ai/ko), हिन्दी (https://monochat.ai/hi), বাংলা (https://monochat.ai/bn), اردو (https://monochat.ai/ur), پښتو (https://monochat.ai/ps). Every page links its translations with hreflang.

## Files

- [llms.txt](https://monochat.ai/llms.txt): this map of the site
- [llms-full.txt](https://monochat.ai/llms-full.txt): the readable text of every page
- [Sitemap](https://monochat.ai/sitemap.xml)

## Product

- [Omnichannel AI Messaging Platform – Product](https://monochat.ai/product): One platform for WhatsApp, Instagram, web chat, SMS and voice: AI agents, shared inbox, automation and custom integrations. Start free: 1,000 messages/month.

## Channels

- [Omnichannel Messaging Channels in One Inbox](https://monochat.ai/platforms): Connect WhatsApp, Instagram, Messenger, Telegram, TikTok, web chat, SMS and SIP voice to one AI-powered inbox. Start free: 1,000 outgoing messages a month.
- [Facebook Messenger Automation & Chatbot](https://monochat.ai/platforms/facebook-business): Automate Facebook Messenger with a chatbot: turn comments into DMs, share your catalog, answer questions 24/7 and sell and support from one inbox. Start free.
- [Click-to-Messenger Ads – Automate Ad Chats](https://monochat.ai/platforms/facebook-business/click-to-messenger-ads): Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox.
- [Facebook Comment Auto-Reply – Public & DM Replies](https://monochat.ai/platforms/facebook-business/comment-auto-reply): Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead.
- [Messenger Marketing Messages – Opt-in Campaigns](https://monochat.ai/platforms/facebook-business/marketing-messages): Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox.
- [Facebook Messenger Chatbot – AI Replies 24/7](https://monochat.ai/platforms/facebook-business/messenger-chatbot): Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Start free.
- [Instagram DM Automation & AI Chatbot](https://monochat.ai/platforms/instagram-business): Automate Instagram DMs with an AI chatbot: reply to comments and ad clicks, qualify leads, share payment links and track sales from one inbox. Start free.
- [Instagram AI Chatbot – Automate DMs 24/7](https://monochat.ai/platforms/instagram-business/ai-chatbot): Put an AI chatbot on your Instagram DMs. It answers from your own content in the customer’s language, books, qualifies leads and hands over to your team.
- [Instagram Click-to-DM Ads Automation](https://monochat.ai/platforms/instagram-business/click-to-dm-ads): Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. Start free.
- [Instagram Comment to DM Automation](https://monochat.ai/platforms/instagram-business/comment-to-dm): Send an automatic private DM to everyone who comments on your Instagram posts and reels. Keyword triggers, lead flows, tags and AI follow-up in one inbox.
- [Instagram Story Reply Automation](https://monochat.ai/platforms/instagram-business/story-replies): Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales.
- [Telegram Chatbot for Business – AI Bot Builder](https://monochat.ai/platforms/telegram-bot): Build an AI Telegram bot for your business: answer customers, take bookings and payments, and manage Telegram chats with your other channels. Start free.
- [Telegram AI Chatbot – AI Bot for Your Business](https://monochat.ai/platforms/telegram-bot/ai-chatbot): Build an AI chatbot for Telegram that answers from your own content 24/7, books and sells with buttons, and hands chats to your team. Start free.
- [Telegram Broadcast – Bulk Messages via Your Bot](https://monochat.ai/platforms/telegram-bot/broadcast): Send Telegram broadcast messages to everyone who started your bot: segment subscribers, add buttons and media, schedule sends and answer replies with AI.
- [TikTok DM Automation & Team Inbox](https://monochat.ai/platforms/tiktok-business): Connect TikTok DMs to MonoChat: a shared team inbox with routing, AI replies, workflows and analytics, plus optional TikTok Shop order support. Start free.
- [TikTok DM Automation – Auto-Reply & AI Chatbot](https://monochat.ai/platforms/tiktok-business/dm-automation): Automate TikTok DMs with MonoChat: AI replies, no-code flows, lead qualification, routing and human handover in one team inbox, within TikTok’s messaging rules.
- [TikTok Messaging Ads – Reply to Ad DMs Instantly](https://monochat.ai/platforms/tiktok-business/messaging-ads): Run TikTok messaging ads that open a DM and answer every ad conversation in MonoChat with AI replies, lead qualification and handover to your sales team.
- [Twilio SMS Integration: Two-Way SMS & OTP](https://monochat.ai/platforms/twilio): Connect your Twilio account to run two-way SMS, OTP codes, alerts and reminders from MonoChat, with AI routing, workflows and analytics built in.
- [SMS OTP Verification with Twilio – Login Codes](https://monochat.ai/platforms/twilio/otp-verification): Send SMS OTP codes for sign-up, login and password resets through your Twilio account, with retries, WhatsApp fallback, security alerts and delivery tracking.
- [SMS Campaigns with Twilio – Bulk SMS Marketing](https://monochat.ai/platforms/twilio/sms-campaigns): Run SMS marketing campaigns on your Twilio account: segment opted-in contacts, schedule sends, handle STOP opt-outs and answer every reply in one inbox.
- [Two-Way SMS with Twilio – Shared SMS Inbox](https://monochat.ai/platforms/twilio/two-way-sms): Let customers reply to your Twilio number and answer every SMS from one team inbox, with AI replies, keyword workflows, routing and STOP opt-out handling.
- [AI Voice Calls over SIP – IVR, Routing & Automation](https://monochat.ai/platforms/voice-calls-sip): Connect your SIP trunk and let AI answer calls: smart IVR, routing, agent handoff, transcripts and call analytics in the same inbox as your chats. Talk to us.
- [AI Receptionist – AI Phone Answering over SIP](https://monochat.ai/platforms/voice-calls-sip/ai-receptionist): An AI receptionist for your business phone line: it answers calls over SIP, books appointments, transfers to your team and saves a transcript of every call.
- [Call Recording & Transcription Software for SIP](https://monochat.ai/platforms/voice-calls-sip/call-recording-transcripts): Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction.
- [IVR System – AI IVR & Call Routing over SIP](https://monochat.ai/platforms/voice-calls-sip/ivr): Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox.
- [Website Live Chat Widget with AI Chatbot](https://monochat.ai/platforms/webchat): Add a live chat widget to your website with an AI chatbot that answers 24/7 and hands off to your team in one shared inbox. Set it up free in minutes.
- [AI Chatbot for Websites: 24/7 Answers & Handover](https://monochat.ai/platforms/webchat/ai-chatbot): Add an AI chatbot to your website that answers from your own content 24/7, captures leads, books appointments and hands chats to your team. Start free.
- [Live Chat Widget for Websites – Free Setup](https://monochat.ai/platforms/webchat/live-chat-widget): Add a customizable live chat widget to your website. Answer visitors from a shared team inbox, route chats, share files and collect ratings. Start for free.
- [WhatsApp Business API: AI Chatbot & Team Inbox](https://monochat.ai/platforms/whatsapp-business-api): WhatsApp Business API with an AI chatbot, shared team inbox, broadcasts and calls. Keep your number with Coexistence and start free: 1,000 messages/month.
- [WhatsApp Bulk Messaging via the Official API](https://monochat.ai/platforms/whatsapp-business-api/bulk-messaging): Send WhatsApp bulk messages to opted-in customers via the official Business API: segment lists, schedule broadcasts and track replies in one inbox.
- [WhatsApp Carousel Messages – Show Products in Chat](https://monochat.ai/platforms/whatsapp-business-api/carousel-messages): Show products, offers and packages as swipeable WhatsApp carousel cards with buttons, so customers can browse and choose right in the chat. Try it free.
- [WhatsApp Chatbot – AI Chatbot for WhatsApp Business](https://monochat.ai/platforms/whatsapp-business-api/chatbot): Launch an AI chatbot for WhatsApp that answers from your own content around the clock, books appointments and hands over to your team. Start free.
- [WhatsApp Coexistence: Business App + API on One Number](https://monochat.ai/platforms/whatsapp-business-api/coexistence): Yes, you can use the WhatsApp Business app and the API on the same number. With Coexistence, keep the app on your phone and add AI, team inbox and automation.
- [WhatsApp Template Messages – Create, Approve & Send](https://monochat.ai/platforms/whatsapp-business-api/template-messages): Create WhatsApp template messages, submit them for approval and send reminders, notifications and follow-ups automatically. Build your first template free.
- [WhatsApp Business Calling in Your Team Inbox](https://monochat.ai/platforms/whatsapp-business-api/whatsapp-calls): Take and make WhatsApp Business calls next to your chats: route calls to agents, add AI voice agents, analyze conversations and sync calls to your CRM.
- [WhatsApp Flows – Forms, Surveys & Bookings in Chat](https://monochat.ai/platforms/whatsapp-business-api/whatsapp-flows): Build WhatsApp Flows for lead forms, surveys, applications and bookings that customers complete without leaving the chat, with answers synced to your CRM.

## Features

- [Features – Team Inbox, AI Agents & Automation](https://monochat.ai/features): See every MonoChat feature: a shared team inbox, AI agents with your own LLM, knowledge base, workflow automation and integrations. Start free today.
- [AI Orchestration: LLMs, RAG, Tools & MCP](https://monochat.ai/features/ai): Build and control AI agents with custom LLMs, AI function tools, RAG orchestration, VectorDB and MCP integrations. Bring your own keys with no AI markup.
- [AI Chatbot for WhatsApp, Instagram & Website](https://monochat.ai/features/ai-assistants-chatbots): Launch an AI chatbot that answers customers 24/7 on WhatsApp, Instagram and your website, books appointments, speaks their language and hands off to agents.
- [AI Function Calling & Tool Use for Assistants](https://monochat.ai/features/ai-function-tools): Build AI function tools so assistants can safely call APIs, trigger workflows and complete tasks end-to-end, with schemas, validation, permissions and logs.
- [AI Knowledge Base: Train Your Chatbot on Docs](https://monochat.ai/features/ai-knowledge-base): Train your AI chatbot on PDFs, documents and web pages so it answers from your own content. Scoped knowledge, automatic chunking and vector search built in.
- [Conversation Analytics & BI Dashboards](https://monochat.ai/features/analytics): Track response times, agent workload, campaign results and AI performance in BI dashboards, and ask your data questions in plain language. Start free.
- [Core Features: Inbox, Automation, AI Chatbots](https://monochat.ai/features/core): Explore MonoChat core features: unified team inbox, workflow automation, AI assistants and chatbots, multi-agent call center and business intelligence reports.
- [Custom Functions: Code, API Endpoints & Cron Jobs](https://monochat.ai/features/custom-functions): Extend MonoChat with custom logic, API endpoints, and scheduled jobs. Integrate external services safely and automate recurring operations.
- [Bring Your Own LLM – OpenAI, Claude, Gemini & More](https://monochat.ai/features/custom-llms): Use your own OpenAI, Anthropic Claude, Google Gemini, Azure, AWS, DeepSeek, Groq or Ollama keys in MonoChat, with routing, fallbacks and no AI markup.
- [Custom Views: Internal Apps & Dashboards](https://monochat.ai/features/custom-views): Integrate your business processes into MonoChat. Manage everything from a single interface with custom apps, dashboards, and reporting tools.
- [Customization & Integrations: API, CRM, Payments](https://monochat.ai/features/customization): Extend MonoChat with custom functions, custom views, CRM and ERP integrations, in-chat payment links and AI knowledge bases built around your own operations.
- [System Integration: CRM, API, Webhooks & MCP](https://monochat.ai/features/integration): Connect MonoChat with your CRM, e-commerce, payment and enterprise systems. REST API, MCP, webhooks and SDK let you build custom integrations without disruption.
- [MCP Integration for AI Agents](https://monochat.ai/features/mcp-integration): Connect your AI agents to any MCP server: tools are discovered automatically, so assistants can act on your data with role-based access and full logging.
- [Multi-Agent Call Center Software for Chat Teams](https://monochat.ai/features/multi-agent-call-center): Run a multi-agent call center on one shared inbox: skill-based routing, canned replies, full customer history, AI assistance and real-time SLA dashboards.
- [Payments in Chat – WhatsApp Payment Links](https://monochat.ai/features/payment-integrations): Create payment links with your own provider keys, send them in WhatsApp and other chats, and let AI workflows follow up on unpaid orders and confirm payments.
- [RAG Orchestration: Build Retrieval Pipelines](https://monochat.ai/features/rag-orchestration): Build production-grade RAG pipelines in MonoChat: chain your vector database, AI function tools and custom LLMs into stateful retrieval workflows you control.
- [Unified Team Inbox for WhatsApp, Instagram & Chat](https://monochat.ai/features/unified-team-inbox): Answer WhatsApp, Instagram, Messenger, TikTok, Telegram and web chat from one shared team inbox with assignment, smart routing and a full customer view.
- [VectorDB Integration: Built-in or Your Own](https://monochat.ai/features/vectordb-integration): Use MonoChat’s built-in vector database or connect your own VectorDB provider. Keep embeddings where you choose and power accurate retrieval and RAG.
- [Chat Workflow Automation – No-Code Flow Builder](https://monochat.ai/features/workflow-automation): Automate marketing, sales and support journeys across WhatsApp, Instagram and web chat with a no-code flow builder triggered by events from your own systems.

## Solutions by industry

- [Industry Solutions: WhatsApp & AI Chatbot Use Cases](https://monochat.ai/solutions): WhatsApp and AI chatbot solutions for retail, e-commerce, healthcare, tourism, automotive, real estate, salons and more. Pick your industry and start free.
- [WhatsApp Chatbot for Car Dealers & Workshops](https://monochat.ai/solutions/automotive): WhatsApp chatbot for car dealers and service centers: book test drives, send service reminders, answer questions 24/7 and route hot leads to your sales team.
- [Car Financing Chatbot on WhatsApp for Dealers](https://monochat.ai/solutions/automotive/financing-offer-flows): A car financing chatbot on WhatsApp that explains offers and finance options, collects down payment and term preferences and hands qualified buyers to sales.
- [WhatsApp Car Service Booking for Workshops](https://monochat.ai/solutions/automotive/service-appointment-automation): Car service booking on WhatsApp and Instagram: MonoChat collects vehicle details, offers a free slot, sends reminders and briefs your advisor. Start free.
- [WhatsApp Car Repair Status Updates](https://monochat.ai/solutions/automotive/service-status-notifications): Send car repair status updates on WhatsApp: automatic stage updates, approval requests, delay alerts and ready-for-pick-up messages that cut workshop calls.
- [WhatsApp Test Drive Booking for Car Dealers](https://monochat.ai/solutions/automotive/test-drive-booking): Let buyers book a test drive from WhatsApp, Instagram or web chat. MonoChat captures the model, branch and time, confirms, reminds and hands over to sales.
- [Car Trade-In Leads on WhatsApp for Dealers](https://monochat.ai/solutions/automotive/tradein-lead-collection): Collect car trade-in leads on WhatsApp: model, year, mileage, condition, photos and buying intent. MonoChat sends complete appraisal requests to sales.
- [Car Recommendation Chatbot for Dealers](https://monochat.ai/solutions/automotive/vehicle-recommendation-assistant): A car recommendation chatbot that helps buyers find the right car: MonoChat asks about budget, usage and preferences, suggests models and routes leads to sales.
- [WhatsApp Booking for Salons: Salon Chatbot](https://monochat.ai/solutions/beauty-salons): Take salon bookings on WhatsApp and Instagram around the clock. A salon chatbot answers service and price questions, sends reminders and deposit links.
- [Salon Aftercare Messages & Review Requests](https://monochat.ai/solutions/beauty-salons/aftercare-review-requests): Send salon aftercare instructions on WhatsApp after every visit, check in on results and ask for a review. Concerns go straight to your manager. Start free.
- [Salon Appointment Reminders on WhatsApp](https://monochat.ai/solutions/beauty-salons/appointment-reminders): Cut salon no-shows with WhatsApp appointment reminders. Clients confirm, reschedule or cancel with one tap and freed slots reach your team early. Start free.
- [Salon Client Rebooking & Retention Campaigns](https://monochat.ai/solutions/beauty-salons/client-rebooking-campaigns): Bring salon clients back on WhatsApp at the right time for each service. Send rebooking reminders and win-back offers to opted-in clients and book in the chat.
- [Salon Booking Deposits & Payment Links](https://monochat.ai/solutions/beauty-salons/deposit-payment-links): Take salon booking deposits on WhatsApp with payment links from your own provider. The appointment is confirmed automatically once the client pays. Start free.
- [Instagram DM Booking for Salons](https://monochat.ai/solutions/beauty-salons/instagram-dm-booking): Turn Instagram DMs and story replies into salon bookings. Answer price questions instantly, offer free times and confirm appointments in the DM. Start free.
- [WhatsApp Appointment Booking for Salons](https://monochat.ai/solutions/beauty-salons/whatsapp-appointment-booking): Let clients book salon appointments on WhatsApp 24/7. They pick a service, stylist and time in chat and get an instant confirmation. Start free with MonoChat.
- [Call Center Software with AI & Omnichannel Inbox](https://monochat.ai/solutions/call-center): Call center software that runs calls, WhatsApp and chat from one inbox, with smart routing, AI agents, SLA tracking and CRM integration. See how it works.
- [AI Call Summaries for Call Centers](https://monochat.ai/solutions/call-center/ai-call-summaries): Turn customer calls into structured AI summaries, action items and CRM-ready notes, and trigger follow-up messages without manual after-call work.
- [AI First-Line Support Chatbot for Call Centers](https://monochat.ai/solutions/call-center/ai-first-line-support): Let an AI agent handle first-line support on WhatsApp, Instagram and web chat: answer common questions instantly and escalate only the cases that need a human.
- [CSAT Survey Automation on WhatsApp & Chat](https://monochat.ai/solutions/call-center/csat-survey-automation): Send CSAT surveys automatically after support conversations, collect ratings and comments in chat, and start a recovery workflow when a customer is unhappy.
- [SLA Management & Escalation Workflows](https://monochat.ai/solutions/call-center/escalation-sla-workflows): Track response times, flag priority cases and trigger escalation rules automatically, so conversations reach the right team before an SLA is breached.
- [Omnichannel Inbox for Customer Support Teams](https://monochat.ai/solutions/call-center/omnichannel-inbox): Manage WhatsApp, Instagram, web chat and other channels from one omnichannel inbox, with clear ownership, full customer history and faster agent replies.
- [Smart Agent Routing for Call Centers](https://monochat.ai/solutions/call-center/smart-agent-routing): Route every customer conversation to the right team, queue or agent automatically, based on intent, topic, language and priority detected in the first message.
- [WhatsApp for Car Rental: Chatbot & Booking](https://monochat.ai/solutions/car-rental): Answer availability and price questions 24/7, take car rental bookings on WhatsApp, collect licence photos, send payment links and return reminders.
- [Car Rental Delivery & Pick-Up Coordination](https://monochat.ai/solutions/car-rental/delivery-pickup-coordination): Coordinate rental car delivery to airports, hotels and home addresses on WhatsApp: flight numbers, locations, driver updates and return pick-ups in one chat.
- [Driver Licence & ID Collection on WhatsApp](https://monochat.ai/solutions/car-rental/driver-document-collection): Collect driving licence, ID and passport photos on WhatsApp before pick-up, so the counter only checks and hands over the keys. Set it up free with MonoChat.
- [Car Rental Return Reminders & Extensions](https://monochat.ai/solutions/car-rental/rental-extension-return-reminders): Send car rental return reminders on WhatsApp and let renters extend in one tap: new price, payment link and updated return time in the same chat. Start free.
- [Car Rental Price & Availability Chatbot](https://monochat.ai/solutions/car-rental/rental-price-availability-chatbot): A car rental chatbot that answers price, availability, deposit and insurance questions 24/7 on WhatsApp and Instagram, using your own rates. Try MonoChat free.
- [Roadside Assistance & Damage Reports on WhatsApp](https://monochat.ai/solutions/car-rental/roadside-damage-support): Let renters report breakdowns and car damage on WhatsApp with photos and live location, then route each case to your roadside team with priority. Start free.
- [WhatsApp Car Rental Booking System](https://monochat.ai/solutions/car-rental/whatsapp-car-rental-booking): Take car rental bookings on WhatsApp: collect dates, pick-up location and car class, receive licence photos and send a deposit link. Start free with MonoChat.
- [WhatsApp Chatbot for E-Commerce – Sales & Support](https://monochat.ai/solutions/ecommerce): Turn store chats into orders: an AI WhatsApp chatbot recommends products, recovers abandoned carts, shares order status and handles returns. Shopify-ready.
- [AI Product Finder Chatbot for E-Commerce](https://monochat.ai/solutions/ecommerce/ai-product-finder): Help shoppers find the right product through guided chat: an AI product finder asks about needs and budget, then recommends matches from your catalog.
- [Checkout Support Chatbot for E-Commerce](https://monochat.ai/solutions/ecommerce/checkout-support-chatbot): Help shoppers at checkout with instant answers on payment, shipping and returns, recover failed payments in chat and hand over to an agent when needed.
- [Conversational Checkout for E-Commerce](https://monochat.ai/solutions/ecommerce/conversational-checkout): Guide shoppers from chat to checkout with AI-powered conversations. Reduce drop-offs and increase conversions across WhatsApp, Instagram and web chat.
- [Customer Re-Engagement Flows for E-Commerce](https://monochat.ai/solutions/ecommerce/customer-reengagement-flows): Win back inactive shoppers with automated follow-ups, back-in-stock alerts and personalized offers on WhatsApp, Instagram and web chat with MonoChat.
- [E-Commerce WhatsApp Campaign Automation](https://monochat.ai/solutions/ecommerce/ecommerce-campaign-automation): Launch chat-based e-commerce promotions and remarketing flows. Segment audiences, automate coupons, and track ROI from one MonoChat workspace.
- [Order Status & Returns Chatbot for E-Commerce](https://monochat.ai/solutions/ecommerce/order-status-returns): Answer “Where is my order?”, start returns and share refund status automatically on WhatsApp, Instagram and web chat with an AI order support assistant.
- [Shopify WhatsApp Chatbot & Chat Automation](https://monochat.ai/solutions/ecommerce/shopify-chat-automation): Connect Shopify to WhatsApp, Instagram and web chat: sync products, answer order questions, recover carts and hand over to agents from one MonoChat inbox.
- [WhatsApp Abandoned Cart Recovery for E-Commerce](https://monochat.ai/solutions/ecommerce/whatsapp-abandoned-cart): Recover abandoned carts with WhatsApp reminders and smart follow-ups. Bring shoppers back to checkout with personalized chat journeys in MonoChat.
- [WhatsApp Chatbot for Schools & Universities](https://monochat.ai/solutions/education): WhatsApp chatbot for schools, universities and course centres: answer parents 24/7, take registrations and fee payments, and send reminders from one inbox.
- [AI Student Support Chatbot for Schools](https://monochat.ai/solutions/education/ai-student-support-assistant): AI student support chatbot that answers admissions, course, fee and schedule questions 24/7 on WhatsApp and web chat, and hands complex cases to advisors.
- [Course Recommendation Chatbot for Schools](https://monochat.ai/solutions/education/course-recommendation-assistant): Course recommendation chatbot that asks about goals, level and schedule, suggests the right course or group, and books a trial class or advisor call in chat.
- [Student Document Collection on WhatsApp](https://monochat.ai/solutions/education/document-collection-flows): Collect student documents and forms on WhatsApp: request files step by step, remind students or parents about missing ones and hand complete sets to your team.
- [Exam Schedule Notifications on WhatsApp](https://monochat.ai/solutions/education/exam-schedule-notifications): Send exam schedules, deadline reminders and result announcements to students and parents on WhatsApp, and answer their questions in one inbox.
- [WhatsApp Parent Communication for Schools](https://monochat.ai/solutions/education/parent-communication-automation): Automate parent communication on WhatsApp: send school announcements, reminders and student updates, and route parent replies to the right teacher or office.
- [Student Enrollment Chatbot on WhatsApp](https://monochat.ai/solutions/education/student-enrollment-flows): Student enrollment chatbot for WhatsApp and web chat: collect applications and documents in guided flows, take deposits and send complete files to admissions.
- [Political Campaign Messaging on WhatsApp](https://monochat.ai/solutions/elections): Reach citizens and supporters on WhatsApp: share official updates, answer questions with AI, collect feedback and manage every conversation from one inbox.
- [Citizen Request Tracking on WhatsApp](https://monochat.ai/solutions/elections/citizen-request-tracking): Track citizen requests on WhatsApp: residents report issues with photos and location, get a reference number and receive status updates until the job is done.
- [Citizen Satisfaction Surveys on WhatsApp](https://monochat.ai/solutions/elections/citizen-survey-feedback): Run citizen satisfaction surveys and public consultations on WhatsApp: one-tap ratings after a service, short forms and follow-up on every low score.
- [Municipal Appointment Booking on WhatsApp](https://monochat.ai/solutions/elections/municipal-appointment-booking): Let residents book city hall, permit and service centre appointments on WhatsApp 24/7, with document checklists, reminders and one-tap rescheduling.
- [WhatsApp Public Announcements for Municipalities](https://monochat.ai/solutions/elections/public-announcement-broadcasts): Send official public announcements on WhatsApp: water outages, road closures and service changes, sent only to subscribed residents by district and topic.
- [Public Event & Course Registration on WhatsApp](https://monochat.ai/solutions/elections/public-event-registration): Register residents for municipal courses, festivals and programmes on WhatsApp: browse events, sign up with a form, get reminders and join waitlists in chat.
- [Public Service FAQ Chatbot on WhatsApp](https://monochat.ai/solutions/elections/public-service-faq-assistant): Answer citizen questions on WhatsApp 24/7 with an AI assistant trained on your service guides: documents, fees, hours and next steps, plus staff handover.
- [WhatsApp Chatbot for Gyms & Wellness Studios](https://monochat.ai/solutions/fitness-wellness): Book classes from Instagram and WhatsApp, sell memberships, convert trial leads and automate reminders and renewals with an AI assistant. Start free today.
- [AI Fitness & Nutrition FAQ Chatbot for Gyms](https://monochat.ai/solutions/fitness-wellness/ai-nutrition-faq-assistant): Give members instant AI answers about class schedules, trainers, memberships and general nutrition, with a safe handover to your team when it matters.
- [WhatsApp Class Reminders for Gyms & Studios](https://monochat.ai/solutions/fitness-wellness/class-reminder-automation): Cut class no-shows with automated WhatsApp and Instagram reminders. Members confirm, cancel or reschedule in chat and freed spots go to the waitlist.
- [Instagram Class Booking for Gyms & Studios](https://monochat.ai/solutions/fitness-wellness/instagram-class-booking): Let clients book pilates, yoga and fitness classes straight from Instagram DMs. MonoChat shows open spots, confirms the booking and sends reminders.
- [Gym Membership Renewal Reminders on WhatsApp](https://monochat.ai/solutions/fitness-wellness/renewal-package-reminders): Remind members on WhatsApp before a class package or membership expires. Trigger renewal offers by remaining sessions or end date and win back lapsed members.
- [Free Trial Class Lead Capture for Gyms](https://monochat.ai/solutions/fitness-wellness/trial-class-lead-capture): Capture trial class requests from WhatsApp, Instagram and web chat, qualify each fitness lead with a few questions and hand them to sales with context.
- [WhatsApp Membership Sales for Gyms & Studios](https://monochat.ai/solutions/fitness-wellness/whatsapp-membership-sales): Sell gym, pilates, yoga and wellness memberships on WhatsApp. Guided flows recommend the right package, share a payment link and automate renewals.
- [WhatsApp Chatbot for Clinics & Hospitals](https://monochat.ai/solutions/healthcare): WhatsApp chatbot for clinics and hospitals: answer patients 24/7 in their language, book appointments, send payment links and automate follow-ups.
- [WhatsApp Appointment Booking for Clinics](https://monochat.ai/solutions/healthcare/appointment-booking-assistant): WhatsApp appointment booking for clinics: patients book on WhatsApp, Instagram or web chat, and MonoChat confirms the slot and sends reminders automatically.
- [Clinic FAQ Chatbot for WhatsApp & Web Chat](https://monochat.ai/solutions/healthcare/clinic-faq-assistant): A clinic FAQ chatbot that answers questions on treatments, prices, doctors and opening hours instantly, and hands medical or sensitive questions to your team.
- [International Patient Coordination on WhatsApp](https://monochat.ai/solutions/healthcare/international-patient-coordination): Coordinate international patients in their own language: collect documents, plan consultations and travel details, and keep every step in one conversation.
- [WhatsApp Lab Result Notifications for Clinics](https://monochat.ai/solutions/healthcare/lab-result-notifications): Notify patients on WhatsApp as soon as lab reports are ready, guide them to secure access and offer a follow-up appointment or a handover to your team.
- [WhatsApp Patient Intake Forms for Clinics](https://monochat.ai/solutions/healthcare/patient-intake-flows): Collect patient details, visit reasons and medical forms before the appointment with guided WhatsApp intake flows, then hand them to your clinic team.
- [Post-Treatment Patient Follow-Up on WhatsApp](https://monochat.ai/solutions/healthcare/treatment-followup-automation): Automate post-treatment follow-up on WhatsApp: send care instructions your clinic approved, check in with patients, remind them of visits and escalate replies.
- [WhatsApp for Non-Profits – Donations & Volunteers](https://monochat.ai/solutions/non-profit): Answer donor questions automatically, share donation options and secure payment links, run WhatsApp campaigns and keep volunteers informed from one inbox.
- [AI Donation Chatbot for Non-Profits](https://monochat.ai/solutions/non-profit/ai-donation-collection): An AI donation chatbot that guides donors through campaigns and amounts, sends secure payment links and confirms every contribution on WhatsApp and more.
- [Donation Impact Updates for Donors on WhatsApp](https://monochat.ai/solutions/non-profit/donation-impact-updates): Send donors automated impact updates on WhatsApp: delivery proof, photos, reports and campaign progress that show how each donation was used.
- [Donor Re-Engagement Automation on WhatsApp](https://monochat.ai/solutions/non-profit/donor-reengagement-automation): Win back lapsed donors with personalized WhatsApp reminders, impact stories and recurring donation prompts sent automatically at the right moment.
- [Donation Video Updates: Share Field Moments](https://monochat.ai/solutions/non-profit/moment-video-sharing): Share field videos, delivery moments and campaign proof with donors automatically after a donation or project milestone, on WhatsApp and other channels.
- [Volunteer Registration Chatbot & Sign-Up Flows](https://monochat.ai/solutions/non-profit/volunteer-registration-flows): Collect volunteer applications, availability, skills and contact details through guided chat flows, then route complete records to your coordinators.
- [WhatsApp Donation Campaigns for Non-Profits](https://monochat.ai/solutions/non-profit/whatsapp-donation-campaigns): Run WhatsApp donation campaigns for your non-profit: segment supporters, send appeals with payment links and automate thank-you and follow-up messages.
- [Real Estate WhatsApp Chatbot & Lead Qualification](https://monochat.ai/solutions/real-estate): Qualify property leads on WhatsApp 24/7: capture budget, area and timeline, share listings, book viewings and route serious buyers to the right agent.
- [Off-Plan Project Launch Campaigns on WhatsApp](https://monochat.ai/solutions/real-estate/project-launch-campaigns): Launch off-plan projects on WhatsApp: announce to opted-in segments, share brochures and payment plans, collect expressions of interest and take deposits.
- [Real Estate Lead Qualification on WhatsApp](https://monochat.ai/solutions/real-estate/property-lead-qualification): Qualify real estate leads on WhatsApp the moment they enquire: capture budget, financing and timeline, score each lead and send ready buyers to the right agent.
- [Property Listings on WhatsApp With Carousels](https://monochat.ai/solutions/real-estate/property-listing-sharing): Share property listings on WhatsApp as carousels with photos, prices and buttons, send floor plans and brochures, and alert saved searches to new matches.
- [Property Viewing Booking on WhatsApp](https://monochat.ai/solutions/real-estate/property-viewing-booking): Book property viewings on WhatsApp: offer the agent
- [Rent Payment Reminders on WhatsApp](https://monochat.ai/solutions/real-estate/rent-payment-reminders): Send rent payment reminders on WhatsApp with a payment link, confirm payments, send receipts automatically and route tenants who need help to accounts.
- [Tenant Maintenance Requests on WhatsApp](https://monochat.ai/solutions/real-estate/tenant-maintenance-requests): Let tenants report repairs on WhatsApp with photos, log each request with a ticket number, route it to the right technician and update tenants until it is fixed.
- [WhatsApp & AI Chatbot for Retail Stores](https://monochat.ai/solutions/retail): Sell from chat in your retail store: AI answers product questions on WhatsApp, builds carts, takes secure payments and syncs with your POS. Start free today.
- [Click-to-Chat Lead Capture for Retail Websites](https://monochat.ai/solutions/retail/click-to-chat-lead-capture): Turn website visitors into WhatsApp, Instagram and web chat conversations with click-to-chat buttons, then qualify and route every lead from one inbox.
- [In-Store QR Code Chatbot for Retail Stores](https://monochat.ai/solutions/retail/in-store-qr-assistant): Turn in-store QR code scans into WhatsApp chats that answer product questions, check sizes and stock, and hand over to staff when shoppers need a person.
- [Retail Loyalty Automation on WhatsApp](https://monochat.ai/solutions/retail/loyalty-automation): Automate loyalty points updates, coupons and win-back reminders on WhatsApp, Instagram and web chat to bring retail customers back for repeat purchases.
- [Order Tracking Chatbot for Retail on WhatsApp](https://monochat.ai/solutions/retail/order-tracking-assistant): Answer “Where is my order?” automatically: customers check order status, delivery times and pickup details on WhatsApp, Instagram and web chat, 24/7.
- [AI Product Recommendation Chatbot for Retail](https://monochat.ai/solutions/retail/product-recommendation-chatbot): An AI chatbot that asks shoppers what they need and recommends the right products from your catalog on WhatsApp, Instagram and web chat. Start free.
- [Retail WhatsApp Campaign Automation](https://monochat.ai/solutions/retail/retail-campaign-automation): Send segmented retail campaigns on WhatsApp, Instagram and web chat. Automate promotions, win-back flows and follow-ups, and answer replies from one inbox.
- [Store Locator Chatbot for WhatsApp & Web Chat](https://monochat.ai/solutions/retail/store-locator-chatbot): Let customers find the nearest store instantly inside chat. Share directions, opening hours, and availability through WhatsApp, Instagram, and web chat.
- [WhatsApp Sales Assistant for Retail Stores](https://monochat.ai/solutions/retail/whatsapp-sales-assistant): Turn WhatsApp chats into purchases: guided product flows, promotions, payment links, order tracking and handover to your sales team in one shared inbox.
- [WhatsApp Chatbot for Hotels & Travel Agencies](https://monochat.ai/solutions/tourism-hospitality): WhatsApp chatbot for hotels and travel agencies: answer guests 24/7 in their language, take bookings, send confirmations and manage stays from one inbox.
- [AI Travel Recommendation Chatbot for Hotels](https://monochat.ai/solutions/tourism-hospitality/ai-travel-recommendation): Recommend the right room, package, tour or local experience with an AI travel assistant that asks about dates, budget and interests, then hands over to sales.
- [Airport Transfer Coordination for Hotels](https://monochat.ai/solutions/tourism-hospitality/airport-transfer-coordination): Automate airport transfers on WhatsApp: collect flight details, confirm the pick-up, share driver information and keep guests, staff and drivers in sync.
- [Hotel Guest Concierge Automation](https://monochat.ai/solutions/tourism-hospitality/guest-concierge-automation): Answer hotel guests instantly about services, policies, room requests and local tips on WhatsApp, Instagram and web chat, and hand requests to your staff.
- [Hotel Guest Review & Feedback Collection](https://monochat.ai/solutions/tourism-hospitality/review-feedback-collection): Collect guest feedback and reviews automatically after a stay, a meal or a tour. Happy guests get a review link, complaints go straight to a manager.
- [WhatsApp Tour Booking Flows for Tour Operators](https://monochat.ai/solutions/tourism-hospitality/tour-booking-flows): Automate tour bookings in chat. Guided flows collect dates, group size, pick-up point and special requests, then confirm, remind and hand over to your team.
- [WhatsApp Reservation Assistant for Hotels](https://monochat.ai/solutions/tourism-hospitality/whatsapp-reservation-assistant): Take hotel and restaurant reservations in WhatsApp. MonoChat collects dates and guest details, guides availability, confirms the booking and sends reminders.

## Pricing

- [MonoChat Pricing – WhatsApp Business API Pricing & Plans](https://monochat.ai/pricing): MonoChat pricing for WhatsApp Business API and AI chatbots: Basic is free with 1,000 outgoing messages/month, Growth is $120/month, Enterprise is custom.
- [AI Chatbot Cost Calculator – Cost per Conversation](https://monochat.ai/pricing/ai-cost-calculator): AI chatbot cost calculator: compare the cost per conversation of a support agent and AI, and see monthly savings. Bring your own AI key with no markup.
- [WhatsApp Bulk Messaging Cost Calculator](https://monochat.ai/pricing/bulk-messaging-calculator): WhatsApp bulk messaging cost calculator: pick the recipient country, message category and volume to see what your broadcast will cost before you send it.
- [MonoChat Development Packs – Custom Integration Pricing](https://monochat.ai/pricing/development-packs): Prepaid MonoChat development days for integrations, automations and custom features: from 5 days for $2,700 to 50 days for $14,000. Packs never expire.
- [MonoChat Message Packs – Extra Outgoing Message Pricing](https://monochat.ai/pricing/message-packs): Buy extra outgoing messages for MonoChat: Mini 10,000 for $35, Mega 100,000 for $240 or Ultra 1,000,000 for $1,200. One-time purchase that never expires.
- [MonoChat Subscription Plans – Free, Growth & Enterprise](https://monochat.ai/pricing/subscription-plans): Basic is free with 1,000 outgoing messages/month, Growth adds agents and channels as you scale, and Enterprise adds custom limits and security. Compare now.
- [MonoChat Support Plans – SLA, Priority & Specialist Access](https://monochat.ai/pricing/support-plans): Compare MonoChat support plans: Basic Support is free, Growth Support is $300/month with a 1-working-day SLA, Enterprise adds a dedicated specialist.

## Comparisons

- [Respond.io, ManyChat & Wati Alternative: MonoChat Compared](https://monochat.ai/alternatives): Looking for a Respond.io, ManyChat, Wati, SleekFlow, Trengo, Interakt or Kommo alternative? Compare channels, AI agents and pricing models.
- [Best Interakt Alternative in 2026: MonoChat vs Interakt](https://monochat.ai/alternatives/monochat-vs-interakt): Looking for an Interakt alternative? Compare MonoChat vs Interakt on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan.
- [Kommo Alternative: MonoChat vs Kommo CRM Compared](https://monochat.ai/alternatives/monochat-vs-kommo): Looking for a Kommo alternative? Compare MonoChat vs Kommo CRM on omnichannel inbox, workflows, AI with your own key, payments and migration steps.
- [ManyChat Alternative: MonoChat vs ManyChat for Teams](https://monochat.ai/alternatives/monochat-vs-manychat): Looking for a ManyChat alternative? Compare MonoChat vs ManyChat on shared inbox, roles, custom functions, cron jobs and user/channel-based pricing.
- [Respond.io Alternative: MonoChat vs Respond.io Compared](https://monochat.ai/alternatives/monochat-vs-respondio): Looking for a Respond.io alternative? Compare MonoChat vs Respond.io on inbox, autonomous flows, custom functions and user/channel pricing vs MAC.
- [Best SleekFlow Alternative in 2026: MonoChat vs SleekFlow](https://monochat.ai/alternatives/monochat-vs-sleekflow): Looking for a SleekFlow alternative? Compare MonoChat vs SleekFlow on channels, AI agents, bring-your-own LLM, pricing model (MAC vs agents) and free plan.
- [Best Trengo Alternative in 2026: MonoChat vs Trengo](https://monochat.ai/alternatives/monochat-vs-trengo): Looking for a Trengo alternative? Compare MonoChat vs Trengo on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan.
- [Best Wati Alternative in 2026: MonoChat vs Wati](https://monochat.ai/alternatives/monochat-vs-wati): Looking for a Wati alternative? Compare MonoChat vs Wati on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan.

## Guides

- [WhatsApp & Business Messaging Blog](https://monochat.ai/blog): Practical guides on WhatsApp Business API, pricing, templates, chatbots, Instagram and Messenger automation and customer service — from the MonoChat team.
- [Best WhatsApp AI Agents in 2026: 10 Platforms Compared](https://monochat.ai/blog/best-whatsapp-ai-agents): The best WhatsApp AI agents in 2026 compared: what each can do, how AI usage is billed, multi-channel support and limits, plus how to choose the right one.
- [Click-to-WhatsApp Ads: Setup, Costs & Tips](https://monochat.ai/blog/click-to-whatsapp-ads): Click-to-WhatsApp ads open a chat with your business from Facebook or Instagram. See how to set them up, what they cost, the 7-day free window and what works.
- [Customer Satisfaction Survey Questions + CSAT](https://monochat.ai/blog/customer-satisfaction-survey-questions): Customer satisfaction survey questions for chat: 40 CSAT, NPS and CES questions, ready-to-send WhatsApp and live chat templates, and tips to get more responses.
- [How to Get WhatsApp API: Direct Cloud API Setup](https://monochat.ai/blog/how-to-get-whatsapp-business-api): How to get the WhatsApp Business API in 2026: connect your own account directly to Meta
- [Instagram DM Automation: Rules & Comment-to-DM](https://monochat.ai/blog/instagram-dm-automation): Instagram DM automation explained: Meta
- [Instagram DM Templates: 30 Business Examples](https://monochat.ai/blog/instagram-dm-templates-quick-replies): Instagram DM templates for business: 30 copy-ready replies for prices, orders, bookings and comments, plus how quick reply buttons and saved replies work.
- [Messenger 24-Hour Rule & Message Tags (2026)](https://monochat.ai/blog/messenger-24-hour-rule-message-tags): The Messenger 24-hour rule explained for 2026: what you can send inside the window, which message tags still work after April 2026, and what to do after it.
- [SMS vs WhatsApp for Business: Cost & Reach](https://monochat.ai/blog/sms-vs-whatsapp): SMS vs WhatsApp for business: compare cost per message, reach, features and rules with real 2026 prices, and learn when to use each channel or both together.
- [TikTok Business Messaging: Reply & Automate DMs](https://monochat.ai/blog/tiktok-business-messaging): TikTok business messaging explained: reply to and automate TikTok DMs, the 48-hour messaging limits, welcome messages, keyword replies and team inbox setup.
- [WhatsApp AI Chatbot Policy 2026: What's Allowed](https://monochat.ai/blog/whatsapp-ai-chatbot-policy-2026): WhatsApp
- [WhatsApp Appointment Booking & Reminders](https://monochat.ai/blog/whatsapp-appointment-booking): Set up WhatsApp appointment booking and reminders: booking flows, utility template examples, reschedule buttons and real costs. Cut no-shows with one tap.
- [WhatsApp Auto Reply Messages: Setup + Samples](https://monochat.ai/blog/whatsapp-auto-reply-messages): Set up a WhatsApp auto reply message in the Business app or the API, with 25+ greeting, away and FAQ samples you can copy, plus the 2026 rules and costs.
- [WhatsApp Blue Tick: How to Get Verified](https://monochat.ai/blog/whatsapp-blue-tick-meta-verified): Get the WhatsApp blue tick for your business: compare Meta Verified and Official Business Account, check the requirements, and follow the steps to apply.
- [WhatsApp Bulk Message Without Getting Banned](https://monochat.ai/blog/whatsapp-bulk-message-without-ban): WhatsApp bulk message guide: send campaigns through the official API with opt-in, approved templates and the right limits, so your number stays safe.
- [WhatsApp Business Account Banned? How to Recover](https://monochat.ai/blog/whatsapp-business-account-banned): WhatsApp Business account banned or restricted? Find out why it happened, how to appeal in Business Support Home, and how to stop it happening again.
- [WhatsApp API Pricing 2026: Rates & Examples](https://monochat.ai/blog/whatsapp-business-api-pricing): WhatsApp API pricing in 2026 is per message, by category and country. See the October 2026 rates, the new service message charges and real cost examples.
- [WhatsApp Business App vs API: Which You Need](https://monochat.ai/blog/whatsapp-business-app-vs-api): WhatsApp Business app vs API: compare users, automation, broadcasts, pricing and limits, and learn when to switch or use both on one number with Coexistence.
- [WhatsApp Chatbot: How to Build One That Helps](https://monochat.ai/blog/whatsapp-chatbot): Learn how to build a WhatsApp chatbot or AI agent that resolves real questions: bot types, step-by-step setup, Meta
- [WhatsApp Customer Service: Support at Scale](https://monochat.ai/blog/whatsapp-customer-service): Run WhatsApp customer service at scale: set up a team inbox, routing, automation and templates, follow Meta
- [WhatsApp Link, QR Code & Website Button Guide](https://monochat.ai/blog/whatsapp-link-qr-code-button): Create a WhatsApp link, QR code and website chat button in minutes. Get the exact wa.me format, pre-filled message examples and copy-paste HTML code.
- [WhatsApp Marketing Guide: Strategy & Examples](https://monochat.ai/blog/whatsapp-marketing): WhatsApp marketing explained: grow an opted-in audience, plan campaigns that get replies, stay within Meta
- [WhatsApp Business Multiple Users: Team Inbox](https://monochat.ai/blog/whatsapp-multiple-users-team-inbox): Can multiple users share one WhatsApp Business number? Compare linked devices, Meta Verified and a shared team inbox on the API, and set up your team right.
- [WhatsApp Opt-In: How to Collect Consent Right](https://monochat.ai/blog/whatsapp-opt-in): WhatsApp opt-in explained: what Meta requires, where to collect consent, copy-ready opt-in wording, and how to handle opt-outs so your number stays healthy.
- [WhatsApp Business API Partner Program Guide](https://monochat.ai/blog/whatsapp-partner-program): A WhatsApp Business API partner program lets agencies earn recurring commission on clients they bring. See MonoChat
- [WhatsApp Lead Generation: Capture & Close Leads](https://monochat.ai/blog/whatsapp-sales-lead-generation): WhatsApp lead generation step by step: where to capture leads, how to qualify them in chat, follow up within the rules and close sales, with scripts to copy.
- [WhatsApp Template Message Examples: 24 Samples](https://monochat.ai/blog/whatsapp-template-message-examples): WhatsApp template message examples for utility, marketing and authentication, with approval tips, character limits and 2026 pricing notes you can copy today.

## News

- [MonoChat News & Product Updates](https://monochat.ai/news): The latest MonoChat product updates: new channels like TikTok and Twilio SMS, WhatsApp features, partner program news and campaigns. See what shipped.
- [What Is an Agent Harness? AI for WhatsApp Support](https://monochat.ai/news/agent-harness-whatsapp-customer-support): What an agent harness is, how it differs from AI inference, which harnesses exist today and what they change for WhatsApp customer support. Coming to MonoChat.
- [MonoChat at GICTC 2026, Government ICT Conference](https://monochat.ai/news/monochat-gictc-2026): MonoChat sponsors GICTC 2026 on 14 October at Bilişim Vadisi, Gebze. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI.
- [Partner Earnings: Withdraw or Use as MonoChat Balance](https://monochat.ai/news/partner-earnings-withdraw-and-balance): MonoChat partners can now withdraw their earnings from the partner dashboard or convert them into MonoChat balance for subscriptions, support and AI usage.
- [MonoChat Is Now a TikTok Business Partner](https://monochat.ai/news/tiktok-business-partner-messages): MonoChat is now a TikTok Business Partner: manage TikTok messages in the same inbox as your other channels, with routing, team collaboration and automation.
- [Twilio SMS Is Now Live in MonoChat](https://monochat.ai/news/twilio-sms-live): MonoChat now supports Twilio. Launch two-way SMS, OTP codes, reminders and automated journeys from one shared inbox with workflows and analytics.
- [WhatsApp Coexistence Is Now Supported in MonoChat](https://monochat.ai/news/whatsapp-coexistence-support): MonoChat now supports WhatsApp Coexistence: use the official WhatsApp Cloud API while your WhatsApp Business app stays active on the same number.

## Customers

- [Customer Case Studies & Success Stories](https://monochat.ai/case-studies): Explore MonoChat case studies by industry: real results from retail, tourism, automotive, healthcare and call center teams using one omnichannel inbox.
- [Ace Avto Chery Case Study](https://monochat.ai/case-studies/ace-avto-chery): Ace Avto Chery manages vehicle enquiries, test drive requests and service appointments on Messenger, Instagram and WhatsApp, with leads captured and routed automatically.
- [Adonis Çiçekçilik Case Study](https://monochat.ai/case-studies/adonis-cicekcilik): Adonis Çiçekçilik receives flower orders and delivery details through a chat-based ordering flow on WhatsApp.
- [Bezen Store Case Study](https://monochat.ai/case-studies/bezen-store): Bezen Store centralises Instagram and WhatsApp conversations, sells products with AI assistants and alerts its team about low stock on WhatsApp. More than 330,000 messages have gone through MonoChat.
- [Bodrum Holiday Call Center Case Study](https://monochat.ai/case-studies/bodrum-holiday-call-center): Bodrum Holiday’s call center team works inbound tourism enquiries and reservations on WhatsApp in MonoChat, with conversations routed to available agents. More than 750,000 messages have gone through the platform.
- [BTB Tours Case Study](https://monochat.ai/case-studies/btb-tours): BTB Tours lets travellers request tours and receive offers through WhatsApp and Instagram, with an AI assistant and automated flows in MonoChat.
- [Callony Case Study](https://monochat.ai/case-studies/callony): Callony’s remote agents handle sales and support conversations for its clients on WhatsApp and Instagram in a shared MonoChat inbox. More than 1.3 million messages have gone through the platform.
- [Dr. Gökhan Gökler Case Study](https://monochat.ai/case-studies/dr-gokhan-gokler): The practice answers patients on WhatsApp, Instagram and Messenger from one MonoChat inbox. More than 330,000 messages have gone through the platform.
- [Elegan Estetik Case Study](https://monochat.ai/case-studies/elegan-estetik): Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram with AI and intake flows. More than 160,000 messages have gone through MonoChat.
- [English Time Case Study](https://monochat.ai/case-studies/english-time): English Time uses WhatsApp in MonoChat to reach students and prospects with course information and campaigns, with several branches on the platform.
- [Entacars Rent a Car Case Study](https://monochat.ai/case-studies/entacars): Entacars runs bulk WhatsApp campaigns to promote special offers and drive reservations through direct customer engagement.
- [ERA Koleji Case Study](https://monochat.ai/case-studies/era-koleji): ERA Koleji communicates with parents and prospective families on WhatsApp in MonoChat, with more than 670 campaigns sent since June 2026.
- [Fenerbahçe Sports Club Case Study](https://monochat.ai/case-studies/fenerbahce): Fenerbahçe serves fans and members on WhatsApp with personalised bots connected to its CRM, and reaches them with broadcast announcements.
- [Gönüllü Vesileler Association Case Study](https://monochat.ai/case-studies/gonullu-vesileler): Gönüllü Vesileler manages supporter conversations on WhatsApp and Instagram in MonoChat, with close to 10 million messages since August 2025.
- [Hayır Kapısı Association Case Study](https://monochat.ai/case-studies/hayir-kapisi): Hayır Kapısı talks with supporters on WhatsApp, Instagram and Messenger and keeps them informed with frequent campaigns. More than 3.4 million messages and 2,000 campaigns have gone through MonoChat.
- [Hisar Europe Travel Case Study](https://monochat.ai/case-studies/hisar-europe-travel): Hisar Europe Travel ran trip enquiries and quotation flows on WhatsApp, Instagram and Messenger in MonoChat, with leads distributed to its team automatically. Close to 3 million messages went through the platform.
- [İrismo Store Case Study](https://monochat.ai/case-studies/irismo-store): İrismo Store answers product questions and sells on WhatsApp, Messenger and Instagram from one MonoChat inbox. More than 600,000 messages have gone through the platform.
- [İyilik Vakti Association Case Study](https://monochat.ai/case-studies/iyilik-vakti): İyilik Vakti runs donor communication and donation workflows in MonoChat and re-engages past donors with targeted campaigns. More than 210,000 messages have gone through the platform.
- [İyilik Yolu Association Case Study](https://monochat.ai/case-studies/iyilik-yolu): İyilik Yolu runs donor communication on WhatsApp, Instagram and Messenger in MonoChat, with a team of more than 20 people. Close to 8 million messages have gone through the platform.
- [İzmir Ekol Hastanesi Case Study](https://monochat.ai/case-studies/izmir-ekol-hastanesi): İzmir Ekol Hastanesi handles international patient admission on WhatsApp with multilingual intake, appointments and patient tracking in one inbox.
- [Keçiören Municipality Case Study](https://monochat.ai/case-studies/kecioren-municipality): Keçiören Municipality collects citizen requests on WhatsApp, Instagram and Facebook, analyses them automatically with AI and keeps citizens informed throughout the process.
- [Kıbrıs Gerçek Gazetesi Case Study](https://monochat.ai/case-studies/kibris-gercek): Kıbrıs Gerçek distributes news and collects reader feedback and tips across four channels in MonoChat. More than 430,000 messages have gone through the platform.
- [Koton Case Study](https://monochat.ai/case-studies/koton): Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024.
- [Let’s Club Case Study](https://monochat.ai/case-studies/lets-club): Let’s Club communicates with members and prospective members on WhatsApp in MonoChat, with campaigns and replies in one inbox.
- [Little Caesars Case Study](https://monochat.ai/case-studies/little-caesars): Little Caesars answers common customer requests on WhatsApp with rule-based bots and escalates the rest to customer representatives in MonoChat. More than 150,000 messages have gone through the platform.
- [Melis Ulaş Wellness Case Study](https://monochat.ai/case-studies/melis-ulas-wellness): Melis Ulaş Wellness answers service questions on Instagram and WhatsApp with an AI assistant and guides prospective clients toward booking a consultation.
- [Mepa Otomotiv Case Study](https://monochat.ai/case-studies/mepa-otomotiv): Mepa Otomotiv identifies what each customer needs in WhatsApp, routes the conversation to the right team and sends targeted vehicle and service campaigns. More than 51,000 conversations have gone through MonoChat.
- [Merhamet Yolu Association Case Study](https://monochat.ai/case-studies/merhamet-yolu): Merhamet Yolu centralises donor communication, automates donation processes and gives instant answers to donor questions in MonoChat.
- [MKN Garage Case Study](https://monochat.ai/case-studies/mkn-garage): MKN Garage receives service requests and sends maintenance reminders through WhatsApp, with requests categorised automatically.
- [MNG Turizm Case Study](https://monochat.ai/case-studies/mng-turizm): MNG Turizm brings WhatsApp, Messenger, Instagram and website chat into one MonoChat inbox for its sales team. More than 1.2 million messages have gone through the platform.
- [Op. Dr. Onurkan İdacı Case Study](https://monochat.ai/case-studies/op-dr-onurkan-idaci): The clinic answers prospective patients on Instagram, WhatsApp and Messenger with an AI assistant, and the team takes over for consultations. More than 500,000 messages have gone through MonoChat.
- [Oto Seç Case Study](https://monochat.ai/case-studies/oto-sec): Oto Seç answers customers on three channels with an AI assistant that has run more than 4,600 actions, and passes ready buyers and renters to its team.
- [Pera Palace Case Study](https://monochat.ai/case-studies/pera-palace): Pera Palace answers guest enquiries and reservation requests on WhatsApp, with every conversation in one MonoChat inbox and visible in reports.
- [Robin Clinic Case Study](https://monochat.ai/case-studies/robin-clinic): Robin Clinic collects appointment requests and patient information on WhatsApp, Instagram, TikTok and Messenger, with forms that gather the details before the team replies.
- [Sanatla Randevu Case Study](https://monochat.ai/case-studies/sanatla-randevu): Sanatla Randevu manages tour enquiries and booking communication on WhatsApp with automated flows. More than 170,000 messages have gone through MonoChat.
- [Sebep Ol Derneği Case Study](https://monochat.ai/case-studies/sebep-ol): Sebep Ol shares campaigns and donation confirmations with its supporters on WhatsApp in MonoChat. Close to 900,000 messages have gone through the platform since January 2026.
- [shopwhuda Case Study](https://monochat.ai/case-studies/shopwhuda): shopwhuda answers customer questions and order tracking requests with self-service AI answers.
- [SneaksNet Case Study](https://monochat.ai/case-studies/sneaksnet): SneaksNet manages sneaker sales and pre- and post-purchase support across WhatsApp, Instagram, TikTok and Messenger. More than 300,000 messages have gone through MonoChat.
- [Sports Digitale Case Study](https://monochat.ai/case-studies/sports-digitale): Sports Digitale’s WhatsApp AI assistant gives fans live scores, statistics and fixtures for Turkish Super League matches, powered by Opta data. The assistant has run more than 16,000 data lookups.
- [Tatilox Case Study](https://monochat.ai/case-studies/tatilox): Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform.
- [Turkish Business Council – Dubai Case Study](https://monochat.ai/case-studies/turkish-business-council-dubai): TBC Dubai digitises membership onboarding, validates documents with AI and communicates with members on WhatsApp.
- [Türkiye Sigorta Case Study](https://monochat.ai/case-studies/turkiye-sigorta): Türkiye Sigorta collects insurance claims and documents through WhatsApp, routes requests intelligently and supports employees with an in-house AI assistant, all on an on-premises MonoChat installation.
- [Uluslararası 7 Kıta Association Case Study](https://monochat.ai/case-studies/uluslararasi-7-kita): A young association, 7 Kıta has used MonoChat since December 2025 to talk with supporters on WhatsApp, Instagram and Messenger. More than 4.8 million messages have gone through the platform.
- [Umami Sushi & Pan Asian Case Study](https://monochat.ai/case-studies/umami-sushi): Umami guides guests from a WhatsApp or Instagram conversation to online ordering and payment, with MonoChat connected directly to its POS. More than 430,000 messages have gone through the platform.
- [Umut Var Association Case Study](https://monochat.ai/case-studies/umut-var-association): Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform.
- [Viaport Marina Case Study](https://monochat.ai/case-studies/viaport-marina): Viaport Marina handles visitor questions and announcements on WhatsApp, Instagram and Messenger in MonoChat, with an AI assistant answering from its own information. More than a million messages have gone through the platform.
- [Yeryüzü Çocukları Derneği Case Study](https://monochat.ai/case-studies/yeryuzu-cocuklari): YEÇED manages donor communication and campaigns on WhatsApp in MonoChat, with automated donor journeys and more than 100 campaigns sent.
- [Yurtdışı Tatil Fırsatları Case Study](https://monochat.ai/case-studies/yurtdisi-tatil-firsatlari): Yurtdışı Tatil Fırsatları handles travel enquiries on WhatsApp and Instagram with an AI assistant that shares offers instantly.

## Partners

- [Partner Program – 15–40% Recurring Commission](https://monochat.ai/partnership): Refer customers to MonoChat and earn 15% to 40% recurring commission that grows with your active paying customers. Track earnings in real time. Apply free.
- [MonoChat Partner Directory – Agencies & Integrators](https://monochat.ai/partnership/directory): Find a MonoChat partner near you. Browse agencies, system integrators, consultants and technology providers by country, partner type, specialty and industry.

## Company

- [About MonoChat – The Team Behind the Platform](https://monochat.ai/about): MonoChat is a GridStudio brand building one inbox, AI assistants and automation for customer conversations. Meet the company, its offices and partners.
- [Cancellation Policy](https://monochat.ai/cancellation-policy): MonoChat cancellation and refund policy: right of withdrawal, withdrawal period, refund conditions, payment and dispute resolution for consumers.
- [Contact MonoChat – WhatsApp, E-mail, Phone & Support](https://monochat.ai/contact): Talk to MonoChat sales or support: message us on WhatsApp, e-mail hello@monochat.ai, call +90 850 840 55 61 or open the support portal. See our offices.
- [MonoChat FAQ – Pricing, WhatsApp, AI & Security Answers](https://monochat.ai/faq): Answers to the questions teams ask about MonoChat: getting started, WhatsApp and other channels, AI assistants, pricing and billing, security and partners.
- [Business Messaging & Conversational AI Glossary](https://monochat.ai/glossary): Plain-language definitions of WhatsApp Business API, template messages, opt-in, chatbots, AI agents, LLM, RAG, MCP, CSAT, SIP and more business messaging terms.
- [Privacy Policy](https://monochat.ai/privacy-policy): Learn how MonoChat collects, uses, stores, shares and protects personal data under KVKK (Law No. 6698), and how to exercise your data subject rights.
- [MonoChat Resources: Case Studies, Comparisons & Help](https://monochat.ai/resources): One place for MonoChat case studies, platform comparisons, product news, FAQ, glossary, pricing calculators, support and the partner program.
- [Security and Compliance – How MonoChat Protects Data](https://monochat.ai/security): How MonoChat protects customer conversations: ISO 27001 and ISO 9001, official channel APIs, role-based access, audit logs and your own AI keys and models.
- [Terms of Use & Cancellation Policy](https://monochat.ai/terms-and-conditions): Terms of use for MonoChat services: consumer rights, the 14-day right of withdrawal, cancellation and refund rules under Turkish Law No. 6502.