Public Announcement Broadcasts

WhatsApp Public Announcements Official Notices Residents Actually Read

Planned water outages, road closures, waste collection changes and service centre hours: send official notices on WhatsApp to residents who opted in, by district and topic, and answer their follow-up questions in the same chat.

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  • WhatsApp Business API
  • Telegram
  • Twilio SMS
Nova Municipality Official account

Planned water outage

Riverside district · Tue 09:00–15:00

Mains renewal works

Hello Daniel, water will be off in your district on Tuesday from 09:00 to 15:00 while a main is renewed. Please store water in advance.

Mon 17:00

Affected streetsStop these updates

Affected streets

Mon 17:12

Mill Road, Harbour Street, Linden Lane and the Riverside housing blocks A–D. A water tanker will be parked at Riverside Park from 10:00.

Mon 17:12

Thanks, good to know in advance.

Mon 17:13

Update: water has been restored in Riverside district. Thank you for your patience.

Tue 14:20

Opt-in
Subscribers only
Residents choose to receive notices
Segments
By district and topic
Only the people affected get the message
Templates
Approved WhatsApp templates
For outages, closures and service changes
2-way
Replies answered
AI assistant and staff in the same chat

Public announcement system features

Send the right official notice to the right residents, and handle the questions that follow.

  • Opt-in subscriptions

    Residents subscribe with a keyword, a QR code or a form, and can stop updates at any time with one tap.

  • District and topic segments

    Contact fields and tags let you target a neighbourhood, a street list or a topic such as water or roads.

  • Approved template messages

    Official notices go out as approved WhatsApp templates with a clear title, time window and buttons.

  • Replies answered automatically

    The AI assistant answers follow-up questions about the notice from the details you provide.

  • Delivery and read reports

    See how many subscribers received and read each announcement, and which buttons they used.

  • Official, consistent channel

    One verified number for every department, so residents know the message really comes from you.

Bulk messaging

Reach only the residents a notice affects

A water outage in one district should not reach the whole city. Segment subscribers by district, street or topic, schedule the announcement and send the all-clear in the same thread.

  • Segments built from tags and contact fields
  • Schedule notices ahead of planned works
  • Follow-up update in the same conversation
See WhatsApp bulk messaging

Road closure notice

WhatsApp template · Segment: Old Town subscribers

Message preview

Harbour Street will be closed to traffic on Saturday from 07:00 to 13:00 for resurfacing. Buses 4 and 12 will use Mill Road. Tap below to see the diversion map.

How official WhatsApp announcements work

Three steps from subscription to a delivered notice.

  1. Residents subscribe

    They opt in on your website, by sending a keyword or by scanning a QR code at a service centre, and choose their district and topics.

  2. You send the notice

    Pick an approved template, choose the segment and send now or schedule it.

  3. Questions get answered

    Replies come back to the shared inbox, where the AI assistant and your team answer them.

Example conversations

WhatsApp public announcement examples

Subscriptions, alerts and service changes, each sent only to residents who asked for them, with replies answered in the same chat.

  • Subscribing to official announcements for your neighbourhood

    A resident scans a QR code at the service centre, picks a district and topics, and confirms the subscription in a few taps.

    Nova Municipality Official account

    UPDATES

    10:31

    Welcome! We send official notices about outages, road works and services. Which district do you live in?

    10:31

    Old TownRiversideEastside

    Riverside

    10:32

    Which topics would you like to receive?

    10:32

    Water & powerRoads & transportWaste collectionAll topics

    All topics

    10:32

    Subscription confirmed

    Riverside · All topics

    Reply STOP at any time to unsubscribe

    You are subscribed to official Riverside announcements.

    10:33

  • Receiving a storm warning and park closures on Telegram

    An official weather alert reaches subscribers instantly, and the assistant answers what it means for their area.

    Nova Municipality Official channel

    Storm warning · Saturday

    Strong winds from 14:00 to 22:00

    All parks and cemeteries closed

    Please secure loose items on balconies and avoid parking under trees. Saturday's farmers market is cancelled.

    Fri 18:00

    Emergency numbersReport fallen tree

    Is the Eastside sports hall still open for the youth tournament?

    Fri 18:20

    Indoor venues stay open. The Eastside sports hall tournament goes ahead as planned; the outdoor pitches are closed.

    Fri 18:20

    Great, thanks for the quick answer.

    Fri 18:21

  • Holiday waste collection changes and managing topics

    Subscribers get the new collection days, ask a follow-up question and adjust which topics they receive.

    Nova Municipality Official account

    Holiday collection schedule

    24 Dec – 2 Jan · Riverside

    Collections move one day later

    Hello Laura, during the holidays your household waste is collected one day later than usual. Christmas trees are collected on 8 and 9 January.

    09:00

    Full scheduleManage topics

    Does the recycling collection move too?

    09:14

    Yes, recycling also moves one day later. Your next recycling collection is on Friday 27 December.

    09:14

    Manage topics

    09:15

    You receive: Water & power, Roads & transport, Waste collection. Tap a topic to turn it off.

    09:15

    Water & powerRoads & transportWaste collection

FAQ

Public announcements on WhatsApp: common questions

Quick answers to the most common questions.

Do residents need to opt in to receive announcements on WhatsApp?

Yes. WhatsApp requires opt-in before an organisation sends messages a person did not ask for. Residents subscribe through your website, a keyword message or a QR code, and every notice includes an easy way to stop the updates.

Can we send an announcement to only one district?

Yes. Subscribers are segmented with tags and contact fields such as district, street or topic, so a notice reaches only the residents it affects.

What kinds of official notices can we send?

Service information such as planned outages, road closures, waste collection changes, office hours and emergency service updates, sent as approved WhatsApp template messages.

What happens when residents reply to an announcement?

Replies land in the shared team inbox. The AI assistant answers common follow-up questions from the details you provide and hands the rest to staff.

Can we also send announcements by SMS or Telegram?

Yes. MonoChat also supports Telegram and SMS through Twilio, so you can reach residents on the channels they use.

Keep exploring

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Send Official Notices Residents Read

Share outages, closures and service changes with subscribed residents on WhatsApp, and answer their questions in the same chat with MonoChat.

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