Services & Public Sector
Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant
Türkiye Sigorta collects insurance claims and documents through WhatsApp, routes requests intelligently and supports employees with an in-house AI assistant, all on an on-premises MonoChat installation.
Who is Türkiye Sigorta?
Türkiye Sigorta is Türkiye’s largest insurer, formed when the Turkey Wealth Fund consolidated the country’s public insurance companies starting in 2020. It reaches customers through more than 4,300 agencies and brokers and over 7,300 bank branches.
Goals
- Collect claims and documents in one channel
- Route each request to the right team
- Support employees with an internal AI assistant
The challenge
Claims need documents, photos and details from the customer, and each claim must reach the right team. For an insurer of this size, data has to stay inside its own infrastructure.
How Türkiye Sigorta uses MonoChat
Claims and documents on WhatsApp
Custom flows and screens collect claim details and documents in WhatsApp and route them to the right team.
An in-house AI assistant
An AI assistant with tools supports employees in internal communication.
On-premises
MonoChat runs on Türkiye Sigorta’s own servers, connected to its systems through APIs.
Results
Claims and internal communication run through a single channel, faster and more transparently.
Türkiye Sigorta runs MonoChat on its own servers, so this story has no platform figures.
