Review & Feedback Collection

Collect Guest Feedback And Reviews Automatically

Send post-stay, post-visit and post-tour feedback flows automatically — then route reviews, complaints and recovery actions to the right team.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Hotel Business account

Hi Sara, thank you for staying with us! How would you rate your stay?

12:00

ExcellentGoodCould be better

Excellent

12:14

Wonderful to hear! Would you share your experience in a short review? It takes a minute.

12:14

Write a review

Sure, happy to.

12:15

Thank you! We hope to welcome you again soon.

12:15

Review & Feedback Features

Collect reviews, detect issues and recover guest experiences directly in chat

  • Automated Review Requests

    Ask guests for reviews after stays, visits or booked experiences.

    • Post-stay reviews
    • Restaurant feedback
    • Tour experience ratings
    • Review link sharing

  • Guest Satisfaction Capture

    Collect structured feedback before it becomes a public complaint.

    • Rating questions
    • Service feedback
    • Room feedback
    • Experience comments

  • Feedback Insights

    Turn guest responses into actionable service improvement signals.

    • Sentiment tracking
    • Issue categories
    • Service trends
    • Team follow-up notes

  • Recovery Handover

    Route negative feedback to your team before it affects reputation.

    • Complaint escalation
    • Manager handover
    • Apology flows
    • Unified history

How guest feedback collection works

Turn guest experiences into reviews and service recovery actions

  1. Guest Experience Ends

    A guest checks out, finishes a restaurant visit or completes a tour experience.

  2. MonoChat Requests Feedback

    Automated messages ask for ratings, comments and review links at the right moment.

  3. Review or Recover

    Happy guests receive review links, while negative feedback is routed to your team.

Example conversations

Hotel guest feedback message examples

Catch problems during the stay, recover unhappy guests and collect ratings after every tour, all in the chat guests already use.

  • Turning a negative hotel review into service recovery

    A low rating triggers a follow-up question and an instant handover to the guest relations manager, before the guest posts a public review.

    Atlas Resort Business account

    Hi Laura, thank you for staying with us. How would you rate your stay?

    12:00

    ExcellentGoodCould be better

    Could be better

    12:40

    We’re sorry to hear that. What disappointed you most?

    12:40

    RoomNoiseStaffFood

    Noise. There was a party next to our room until 2 am, two nights in a row.

    12:42

    Hi Laura, I’m Daniel, guest relations manager. I’m truly sorry. I’ve refunded one night to your card and noted a quiet room for your next stay.

    12:55

  • Collecting tour guide ratings after a day trip

    An hour after the tour ends travellers rate the guide and the trip with buttons, and happy guests are invited to leave a public review.

    Vela Tours Business account

    Hi Tom, thanks for joining the Ephesus day trip today! How was your guide, Ayşe?

    18:30

    ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ or less

    ⭐⭐⭐⭐⭐

    18:41

    Wonderful, we’ll pass that on to Ayşe! Anything we could improve about the trip?

    18:41

    Lunch stop was a bit rushed, otherwise perfect.

    18:43

    Thanks, noted for the team. Would you share your experience in a quick public review?

    18:43

    Leave a review

  • Mid-stay satisfaction check on WhatsApp

    The morning after arrival a short check-in catches small issues while the guest is still in the hotel, when they are easy to fix.

    Orion Boutique Hotel Business account

    Good morning Mr Patel! How is everything with room 304 so far?

    09:00

    All greatSomething’s not right

    Something’s not right

    09:20

    The pillows are too soft for my back.

    09:21

    Housekeeping request

    Room 304 · firm pillows

    Delivered by 10:00

    No problem! Housekeeping will bring firm pillows this morning.

    09:21

    Thank you, that was quick.

    09:58

Keep exploring

First month of Growth on us

Automate Guest Review and Feedback Collection

Collect ratings, reviews and post-stay feedback automatically — then route issues to your team before they affect guest satisfaction.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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