AI assistant
MonoChat Start
Point it at your website and get an AI assistant that answers your customers on WhatsApp, Instagram, Telegram or your website chat.
Developer API
Session Link
Get a direct link to a customer’s conversation from your own systems; the customer and the conversation are created if they do not exist yet.
New to MonoChat? This creates your account and workspace and installs Session Link for you. Already have an account? Sign in and the app page opens so you can install it.
- REST API
Session Link
By MonoChat, an official Meta Business Partner
Free to install
Read the Session Link guide
What Session Link does
One API call with a channel and a customer’s phone number or email returns a link that opens that customer’s conversation in MonoChat. If the customer or the conversation does not exist yet, they are created.
Put the link in your CRM, help desk or order screen and your team jumps straight from there to the chat.
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Open or create
Works for a customer on a given WhatsApp, Instagram or other channel, by phone number or email.
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Route on the way
Assign the conversation to an agent, by id or email, or to a workgroup in the same call.
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Same customer, same conversation
Calling it again for the same customer and channel returns the existing conversation.
What the API does
REST endpoints, called from your own systems.
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Conversation link
The answer gives the link that opens the conversation in MonoChat and the conversation’s id.
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Customer created if needed
A new customer is created with the first and last name you send; the answer tells you whether the customer was already known.
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Assignment
Assign to an agent by id or email, or to a workgroup.
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Documentation screen
The API reference with your workspace’s exact endpoint address and ready-to-copy example requests.
How to get started
From a connected number to your first template sent from your own system.
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Install and get a token
Install the app and create an API token under Profile › API Tokens.
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Try the example
Copy the example on the Documentation screen and try it with one of your channels.
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Add a button to your system
Add a “Chat on WhatsApp” button to your CRM or order screen that opens the returned link.
- The link opens MonoChat for people who are signed in and allowed to see that conversation.
- The call only opens the conversation; it does not send the customer a message. Use WhatsApp Template API to write first.
Step-by-step guide: every screen and setting of Session Link
WhatsApp bulk messaging cost calculator
Install free
New to MonoChat? This creates your account and workspace and installs Session Link for you. Already have an account? Sign in and the app page opens so you can install it.
FAQ
Session Link: FAQ
Straight answers before you install.
Does Session Link send a message to the customer?
No. It only opens or creates the conversation and returns a link to it. To write to the customer first, use the WhatsApp Template API app.
Which channels does it work with?
WhatsApp, Instagram and the other channels connected to your MonoChat workspace. You name the channel type and your channel’s username in the request.
Will it create duplicate conversations?
No. The same customer on the same channel always gets the same conversation.
Who can open the link?
People who are signed in to MonoChat and allowed to see that conversation.
More MonoChat apps
Install them into the same workspace.
Salon booking
Salon Assistant
An AI front desk for salons that books appointments on WhatsApp and Instagram, sends reminders and brings clients back.
Studio booking
Studio Assistant
An AI front desk for fitness, pilates and yoga studios that books classes and free trials on WhatsApp and Instagram, runs the waitlist and turns trials into members.
Patient coordination
Clinic Assistant
An AI patient coordinator for dental, aesthetic, hair transplant and eye clinics that answers in every language on WhatsApp and Instagram, sends your treatment cards, books or arranges call-backs, and follows up after treatment.
Car rental booking
Rental Desk Assistant
An AI booking desk for car rental companies that quotes real prices for the dates asked on WhatsApp and Instagram, takes bookings, collects licence and ID photos, sends pick-up and return reminders and handles roadside problems.
Real estate
Real Estate Assistant
An AI front desk for real estate agencies that sends matching listings as WhatsApp cards, books viewings with reminders, tracks where every lead comes from, runs project launch campaigns, and handles tenants’ rent, documents and repairs.
Car dealers & workshops
Garage Assistant
An AI front desk for car dealers and workshops that sends matching cars from your stock as WhatsApp cards, books test drives and service visits, takes part-exchange details, gets extra work approved with one tap, and sends a payment link when the car is ready.
Hotels & travel
Hotel & Travel Assistant
An AI front desk for hotels, resorts and travel agencies that quotes your real room rates and sends rooms as WhatsApp cards, books stays, tours, restaurant tables and airport transfers, sends deposit payment links, and takes guests’ requests during their stay.
Education
School Assistant
An AI admissions office for language schools, course centres, schools and universities that recommends programs, books trial lessons and placement tests, takes applications and documents in the chat, and sends fee installment reminders with payment links.
Public services
Citizen Services Assistant
An AI service desk for municipalities and public institutions that takes citizen requests with photos and location, routes them to departments with a time to resolve, keeps citizens updated, books office appointments and runs events, announcements and surveys.
Non-profit
Donor Assistant
An AI donor desk for charities and foundations that shares your campaigns, takes donations in the chat with a code and the way to pay, sends receipts and field photos and video to donors, and registers volunteers.
Retail
Store Assistant
An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.
E-commerce
Shop Assistant
An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.
Marketing
Lead Ads Follow-up
Sends WhatsApp template messages to people who fill your Facebook and Instagram Lead Ads forms, after the delay you choose, from the channel and template you pick, and stops when someone on your team or the customer has already taken over.
Integration
ClickUp Lead Sync
Turns leads and orders from your MonoChat conversations into ClickUp tasks, and brings what your team changes in ClickUp back to MonoChat: a message to the customer, a note, a tag, an event for your flows, profile fields and comments.
Marketing
Google Review Requests
Asks your customers for a Google review after their visit, on WhatsApp and your other channels, in their own language, with your review link for each branch. Your CRM, POS or a file sends the customers; MonoChat sends the request at the right time, fairly.
AI assistant
CompanyAI
Build an AI assistant from your website: it learns your products, policies and FAQs and answers customers on WhatsApp and every channel.
AI tools & flow nodes
MonoChat Toolkit
Ready-made AI tools and flow nodes for your own flows: web search, opening hours, handover, webhooks, routing and more.
Productivity
MonoChat Tasks
Turn conversations into tasks: assign them to your team, track their state, discuss them with comments and set reminders, right next to the chat.
Developer API
WhatsApp Template API
Send approved WhatsApp templates from your own systems with one API call; the conversation then continues in MonoChat.
Reports
Ads Referral Report
See which ads and posts bring you messages: every chat started from a click-to-WhatsApp or Instagram ad, by ad, day and channel.
Start automating today
Install Session Link in minutes
Install it free from this page. New to MonoChat? Your account and workspace are created for you.
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