Developer API

Session Link

Get a direct link to a customer’s conversation from your own systems; the customer and the conversation are created if they do not exist yet.

Install free Already using MonoChat? Open in your workspace

New to MonoChat? This creates your account and workspace and installs Session Link for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • REST API

Session Link

By MonoChat, an official Meta Business Partner

Free to install

A CRM, help desk and order management screen each opening the right conversation in MonoChat

What Session Link does

One API call with a channel and a customer’s phone number or email returns a link that opens that customer’s conversation in MonoChat. If the customer or the conversation does not exist yet, they are created.

Put the link in your CRM, help desk or order screen and your team jumps straight from there to the chat.

  • Open or create

    Works for a customer on a given WhatsApp, Instagram or other channel, by phone number or email.

  • Route on the way

    Assign the conversation to an agent, by id or email, or to a workgroup in the same call.

  • Same customer, same conversation

    Calling it again for the same customer and channel returns the existing conversation.

What the API does

REST endpoints, called from your own systems.

  • Conversation link

    The answer gives the link that opens the conversation in MonoChat and the conversation’s id.

  • Customer created if needed

    A new customer is created with the first and last name you send; the answer tells you whether the customer was already known.

  • Assignment

    Assign to an agent by id or email, or to a workgroup.

  • Documentation screen

    The API reference with your workspace’s exact endpoint address and ready-to-copy example requests.

See Session Link

How to get started

From a connected number to your first template sent from your own system.

  1. Install and get a token

    Install the app and create an API token under Profile › API Tokens.

  2. Try the example

    Copy the example on the Documentation screen and try it with one of your channels.

  3. Add a button to your system

    Add a “Chat on WhatsApp” button to your CRM or order screen that opens the returned link.

  • The link opens MonoChat for people who are signed in and allowed to see that conversation.
  • The call only opens the conversation; it does not send the customer a message. Use WhatsApp Template API to write first.

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Install free

New to MonoChat? This creates your account and workspace and installs Session Link for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Session Link: FAQ

Straight answers before you install.

More MonoChat apps

Install them into the same workspace.

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Install Session Link in minutes

Install it free from this page. New to MonoChat? Your account and workspace are created for you.

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$150 to get started.

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