# MonoChat > MonoChat is an AI-powered omnichannel customer messaging platform: WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS (Twilio) and voice in one shared team inbox, with AI assistants, no-code automation flows, bulk messaging and analytics. ## Key facts - MonoChat is an official Meta Business Partner. It is not a BSP and does not resell WhatsApp: a business connects its own WhatsApp Business account directly to Meta's Cloud API, Meta bills the business directly and MonoChat adds no markup on Meta's fees. - Channels: WhatsApp Business API (including Coexistence with the WhatsApp Business app), Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS through Twilio and voice calls over SIP. - AI: assistants that answer customers and hand over to a person, function tools, knowledge bases with RAG, and the choice of model provider (OpenAI, Anthropic, Google and others, or your own). - Security: ISO 27001 and ISO 9001 certified; personal data processed under KVKK (Turkish Law No. 6698); on-premise deployment on the Enterprise plan. - Plans: Basic (free), Growth and Enterprise subscription plans, plus message packs, support plans and development packs; see https://monochat.ai/pricing for current prices. - Company: MonoChat is a brand of Bordo Bilişim Ticaret A.Ş. Contact: https://monochat.ai/contact. ## Languages The site is available in: English (https://monochat.ai), Türkçe (https://monochat.ai/tr), العربية (https://monochat.ai/ar), Deutsch (https://monochat.ai/de), Français (https://monochat.ai/fr), Română (https://monochat.ai/ro), Bahasa Indonesia (https://monochat.ai/id), Tiếng Việt (https://monochat.ai/vi), Español (https://monochat.ai/es), Português (https://monochat.ai/pt), Italiano (https://monochat.ai/it), Nederlands (https://monochat.ai/nl), Polski (https://monochat.ai/pl), Русский (https://monochat.ai/ru), فارسی (https://monochat.ai/fa), 简体中文 (https://monochat.ai/zh), 日本語 (https://monochat.ai/ja), 한국어 (https://monochat.ai/ko), हिन्दी (https://monochat.ai/hi), বাংলা (https://monochat.ai/bn), اردو (https://monochat.ai/ur), پښتو (https://monochat.ai/ps). Every page links its translations with hreflang. ## Files - [llms.txt](https://monochat.ai/llms.txt): this map of the site - [llms-full.txt](https://monochat.ai/llms-full.txt): the readable text of every page - [Sitemap](https://monochat.ai/sitemap.xml) --- # MonoChat – AI Chatbot & WhatsApp Business API Platform URL: https://monochat.ai > Answer WhatsApp, Instagram, Messenger, TikTok and web chat in one inbox with AI chatbots and automation. Free forever for 1,000 outgoing messages a month. Control the chaos Every customer message, one inbox. MonoChat brings WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice into one shared inbox, with AI assistants that answer first and hand over to your team when it matters. Start with $150 credit Get Started For Free Free forever for 1,000 outgoing messages a month. No credit card. WhatsApp Business API Instagram Messenger TikTok Telegram Web chat SMS Voice L Luna Clinic Business account Hi! Do you have an appointment this week? 10:02 Hello 👋 Yes. Dr. Aylin is free on Thursday. Which time works for you? 10:02 Thursday 14:30 Thursday 16:00 Thursday 14:30 10:03 Appointment confirmed Thursday · 14:30 · Dr. Aylin Reminder set for 1 day before You are booked. See you on Thursday! 10:03 Trusted by teams that live in their inbox Customer stories Teams that run their conversations on MonoChat See all 47 stories Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024. messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform. messages 21M+ messages conversations 390K+ conversations Read the story Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant Türkiye Sigorta collects insurance claims and documents through WhatsApp, routes requests intelligently and supports employees with an in-house AI assistant, all on an on-premises MonoChat installation. On-premises Read the story Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform. messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger Viaport Marina handles visitor questions and announcements on WhatsApp, Instagram and Messenger in MonoChat, with an AI assistant answering from its own information. More than a million messages have gone through the platform. messages 1M+ messages conversations 100K+ conversations Read the story MT Travel & Hospitality MNG Turizm MNG Turizm sells holidays across four channels with 1.2M+ messages in one inbox MNG Turizm brings WhatsApp, Messenger, Instagram and website chat into one MonoChat inbox for its sales team. More than 1.2 million messages have gone through the platform. messages 1.2M+ messages conversations 82K+ conversations Read the story Media & Sports Fenerbahçe Sports Club Fenerbahçe serves fans and members on WhatsApp with personalised bots and CRM integration Fenerbahçe serves fans and members on WhatsApp with personalised bots connected to its CRM, and reaches them with broadcast announcements. On-premises Read the story C Services & Public Sector Callony Callony runs hotel and tourism sales for its clients with a remote team of agents in MonoChat Callony’s remote agents handle sales and support conversations for its clients on WhatsApp and Instagram in a shared MonoChat inbox. More than 1.3 million messages have gone through the platform. messages 1.3M+ messages conversations 84K+ conversations Read the story EK Education ERA Koleji ERA Koleji reaches parents across 23 campuses on WhatsApp with 670+ campaigns ERA Koleji communicates with parents and prospective families on WhatsApp in MonoChat, with more than 670 campaigns sent since June 2026. messages 220K+ messages conversations 140K+ conversations Read the story Non-Profit İyilik Yolu Association İyilik Yolu Association talks with donors in 320,000+ conversations across three channels İyilik Yolu runs donor communication on WhatsApp, Instagram and Messenger in MonoChat, with a team of more than 20 people. Close to 8 million messages have gone through the platform. messages 7.9M+ messages conversations 320K+ conversations Read the story The platform One place to answer, automate and sell. Six building blocks that work together, so a conversation never has to leave MonoChat to get resolved. Unified team inbox Every channel in one shared inbox with owners, statuses, notes and full customer history. Learn more AI assistants and chatbots Assistants that answer from your own knowledge, qualify leads and hand over to a person with context. Learn more Workflow automation Event-driven journeys that send forms, create records, route requests and trigger the next step. Learn more Campaigns and bulk messaging Segmented WhatsApp broadcasts with approved templates, carousels and flows. Learn more Multi-agent call center Routing, SLAs and escalation for sales and support teams that work conversations together. Learn more Business intelligence See conversations, teams, campaigns and AI performance in one set of reports. Learn more Channels Meet customers where they already write to you. Connect the channels you use today and add the rest when you need them. Every conversation lands in the same inbox. WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. Voice Call (SIP) Run AI voice calls with SIP, IVR, routing and automation. See it in a conversation AI Order Support Instant order support. Answer delivery questions, share live order updates, handle address changes and reduce repetitive support conversations automatically across WhatsApp and other messaging channels. Explore More All E-Commerce Solutions WhatsApp CSAT Flows Run surveys directly inside WhatsApp. Send CSAT, NPS and multi-step feedback forms directly inside the conversation. Collect responses automatically, guide users through interactive WhatsApp Flows and sync all survey data with your CRM, helpdesk or internal systems in real time. Explore More All WhatsApp Features AI Donation Journeys Turn conversations into donations. Guide donors through interactive WhatsApp conversations, present donation options with carousel messages, share secure payment links and automate donation confirmations instantly with AI-powered flows. Explore More All NGO Solutions Instagram AI Shopping Turn Instagram DMs into sales. Let AI understand product mentions, recommend matching items, create personalized shopping journeys and guide customers from Instagram conversations to checkout with interactive product carousels. Explore More All E-Commerce Solutions Instagram Booking Automation Book classes directly from Instagram. Answer pricing questions instantly, present packages with interactive carousels, collect preferred days and class hours, send secure payment links and automatically confirm reservations through AI-powered Instagram conversations. Explore More All Fitness & Wellness Solutions How it works Live in an afternoon, not a quarter. 1 Connect your channels Link WhatsApp, Instagram, Messenger and the rest with guided setup. Keep your existing number with WhatsApp Coexistence. 2 Teach your assistant Point it at your website, documents and FAQs. It answers from your content and knows when to ask a person. 3 Automate and hand over Build flows for bookings, orders and follow-ups. Your team picks up the conversations that need them. Why teams choose MonoChat Built for the way messaging-first businesses work. 8 Channels Messaging, web chat, SMS and voice in one inbox. 7 Interface languages From English and Arabic to Turkish, German, French, Indonesian and Vietnamese. $0 To start Free plan with 1,000 outgoing messages a month. 24/7 AI coverage Assistants answer while your team is offline. Solutions Ready-made journeys for your industry. Start from playbooks that already know the questions your customers ask. Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. Call Center Run omnichannel support with routing and SLAs. Non-Profit Manage donors and volunteers with automation. Car Rental Answer availability questions and take bookings on WhatsApp. Real Estate Qualify property leads and book viewings from chat. Beauty & Salons Fill the calendar with chat bookings and reminders. Public Sector & Municipalities Citizen services, requests and official updates on WhatsApp. All solutions News What is new in MonoChat October 8, 2026 MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Read more October 8, 2026 Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Read more April 21, 2026 Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. Read more All news FAQ Questions teams ask before they start Short answers. Talk to us on WhatsApp for anything else. What is MonoChat? MonoChat is a conversational business platform. It collects customer messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls in one shared inbox, and adds AI assistants, workflow automation and reporting on top. Is there a free plan? Yes. The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more agents, channels or volume. Do I need the WhatsApp Business API to use MonoChat? To use WhatsApp in MonoChat you connect the official WhatsApp Business Platform (Cloud API). MonoChat guides you through the setup, and with WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number. Can I use my own AI model? Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model. Which languages does MonoChat support? The MonoChat interface is available in seven languages: English, Turkish, Arabic, German, French, Indonesian and Vietnamese. This website is in English, Turkish and Arabic. AI assistants can reply in the language your customer writes in, depending on the model you connect. How long does it take to go live? Most teams connect a first channel and publish an assistant on the same day. Custom workflows and integrations take longer depending on the systems you connect. First month of Growth on us Bring every conversation into one place. Connect your first channel in minutes and let AI answer the questions you get every day. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Omnichannel AI Messaging Platform – Product URL: https://monochat.ai/product > One platform for WhatsApp, Instagram, web chat, SMS and voice: AI agents, shared inbox, automation and custom integrations. Start free: 1,000 messages/month. Home Product MonoChat Product The AI messaging platform for every customer conversation. MonoChat brings channels, agents, AI assistants, workflows, analytics and integrations into one platform, so your team can manage the full customer journey from a single workspace. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi, where is my order #4821? 11:20 Order #4821 Out for delivery · Tomorrow Tracking link sent Hi Lina 👋 Your order left the warehouse this morning and arrives tomorrow. 11:20 Can I change the delivery address? 11:21 Of course. I am handing you over to Emre from our team. He already has your order details. 11:21 How it works One layer for conversations, AI and business actions. MonoChat connects every customer touchpoint to a shared automation and AI layer. That means your workflows, agents and integrations are not locked into a single channel. Channels WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS and Voice Team Operations Unified inbox, routing, assignment, SLA, tags and agent ownership AI Orchestration LLMs, RAG, function tools, knowledge bases and MCP integrations Business Systems CRM, ERP, payment, booking, internal APIs and custom dashboards Explore the product Core Features Everything you need to run AI-powered conversations. Unified Team Inbox Manage all customer conversations across channels in one inbox. Workflow Automation Build event-driven customer journeys with smart automation. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Business Intelligence Track conversations, teams, campaigns and AI performance. View all: Core Features Explore the product AI Orchestration Build and control advanced AI systems. Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. AI Function Tools Let AI safely call tools, APIs and business actions. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. MCP Integration Connect AI agents to external MCP-compatible tools. View all: AI Orchestration Explore the product Customization & Integrations Extend MonoChat to fit your business. Custom Functions Run custom business logic inside conversations and workflows. Custom Views Embed business screens and operational panels into MonoChat. Integration Connect CRMs, ERPs, APIs and internal business systems. Payment Integrations Create payment links and collect payments directly in chat. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. View all: Customization & Integrations Channels Messaging channels you can connect Connect every customer channel into one AI-powered workspace. Each one has its own setup guide and feature set. WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. Voice Call (SIP) Run AI voice calls with SIP, IVR, routing and automation. Customer journey From the first message to a business outcome 1 Capture Bring every conversation from WhatsApp, Instagram, WebChat, SMS, voice and more into one place. 2 Automate Use workflows and AI assistants to answer, qualify, route and follow up automatically. 3 Operate Give teams ownership, visibility, SLA tracking, analytics and customer context. 4 Integrate Connect MonoChat to CRMs, ERPs, payment systems, booking tools and internal APIs. FAQ MonoChat product questions What the platform covers and how teams get started. What does the MonoChat platform include? MonoChat combines a unified team inbox, AI assistants and chatbots, workflow automation, a multi-agent call center and business intelligence reports. On top of that you can orchestrate your own LLMs, RAG pipelines and tools, and extend the product with custom functions, custom views and integrations. Which channels can I connect to MonoChat? You can connect WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, WebChat for your website, SMS through Twilio and voice calls over SIP. Every conversation lands in the same shared inbox. Can I use my own AI model? Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model. Can MonoChat connect to our CRM, ERP or payment system? Yes. Integrations, webhooks and custom functions let conversations read from and write to CRMs, ERPs, payment providers, booking tools and internal APIs. Custom views bring your own screens into the agent workspace. How much does it cost to start? The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. Growth and Enterprise plans add more agents, channels and volume. First month of Growth on us Build your customer conversation platform. Connect channels, automate journeys, deploy AI assistants and integrate your business systems with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Omnichannel Messaging Channels in One Inbox URL: https://monochat.ai/platforms > Connect WhatsApp, Instagram, Messenger, Telegram, TikTok, web chat, SMS and SIP voice to one AI-powered inbox. Start free: 1,000 outgoing messages a month. Home Platforms Omnichannel Platform Every customer channel. One shared inbox. Connect WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls to one AI-powered inbox. Route, automate and measure every conversation from MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Messenger TikTok Telegram Web chat SMS Voice Channels Messaging channels that work together Each channel connects to the same inbox, automation engine, AI assistants, analytics and business integrations. WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. Voice Call (SIP) Run AI voice calls with SIP, IVR, routing and automation. Need Another Channel? Need a different messaging, voice or custom platform integration? Let’s connect it. Why one inbox One omnichannel inbox instead of eight separate tools MonoChat does not treat every channel as a separate tool. Channels connect into the same orchestration layer, so your team can build journeys once and operate everywhere. One Inbox All channels, customers and agents in one clean operational workspace. Learn more AI Everywhere Deploy AI assistants across WhatsApp, Instagram, WebChat, SMS and voice. Learn more Unified Workflows Build journeys once and orchestrate them across multiple channels. Learn more Full Visibility Track response times, campaigns, conversions, teams and AI performance. Learn more Unified architecture How a customer message moves through MonoChat 1 Customer Message WhatsApp, Instagram, WebChat, SMS or Voice 2 MonoChat Inbox Routing, assignment, SLA and team ownership 3 AI + Workflow Engine Answer, qualify, summarize and trigger actions 4 Business Systems CRM, ERP, payment, booking and internal APIs FAQ Omnichannel messaging FAQ What teams ask before connecting their channels to MonoChat. Which channels can I connect to MonoChat? You can connect the WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, a web chat widget for your website, SMS through Twilio and voice calls over SIP. If you need a different channel, contact us and we will review the integration with you. Can one team manage several channels at the same time? Yes. Every channel lands in the same shared team inbox, with assignment, routing, tags and one conversation history per customer, so agents do not switch between separate tools. How many channels are included in the free plan? The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more channels, agents or volume. Do channel providers charge extra fees? Some providers, such as WhatsApp or your SMS provider, may charge their own conversation or messaging fees according to their pricing. MonoChat does not apply markup on channel provider fees. Can the same AI assistant and workflow run on every channel? Yes. Channels share one automation layer, so you can build a workflow once and use it across channels: capture leads, answer with AI, route to agents and trigger integrations. Do I have to change my WhatsApp number? No. With WhatsApp Coexistence you can keep using the WhatsApp Business app and connect the same number to MonoChat. Availability depends on Meta eligibility and region. First month of Growth on us Connect Every Channel to One AI Inbox. Launch omnichannel conversations, automate journeys and manage customers from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Facebook Messenger Automation & Chatbot URL: https://monochat.ai/platforms/facebook-business > Automate Facebook Messenger with a chatbot: turn comments into DMs, share your catalog, answer questions 24/7 and sell and support from one inbox. Start free. Home Platforms Facebook Business Facebook Business Facebook Messenger Automation Social Selling and Support in One Inbox Strengthen your Facebook Business profile with MonoChat. Communicate via Messenger, automate replies, and convert chats into sales. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Messenger inbox Comment-to-DM Product catalog AI replies U Urban Kicks Active now Hi! I found your page. Do you have running shoes in size 42? 11:32 Runner Pro · Size 42 In stock · 3 colours Free delivery this week Yes! Here is our best seller in size 42. Shall I reserve a pair for you? 11:32 Reserve a pair See the catalog Reserve the black one, please. 11:33 Done. The black pair is reserved for you. I am sending the checkout link now. 11:33 Facebook Messenger Features for Business Use the full power of Facebook for your business with MonoChat Official Business Profile Build trust with your customers using your Facebook Business presence Verified business profile Business information and contact details Business hours and location information Automated greeting messages Product Catalog Showcase and sell your products on Facebook Visual product catalog Price and stock information Category-based organization Quick product sharing Messenger Integration Talk to customers instantly via Facebook Messenger Bot + human handoff Auto-replies and routing Live support line Customer segmentation Facebook Insights Track performance with analytics and reporting Engagement stats Audience analytics Sales performance reports ROI tracking Comment Management Convert comments to DMs and respond faster at scale Comment-to-DM conversion Public replies Automated comment responses Moderation tools Shared Messenger inbox One team inbox for your Facebook Page, Messenger and comments Page messages and comments land in the same inbox as your other channels, so agents see one customer history and never answer twice. Several agents reply from the same Facebook Page Assignment, routing and tags for every conversation Comment-to-DM flows that continue in Messenger AI replies with handoff to a live agent Unified team inbox Instagram DM automation Team inbox All channels Omar H. · Messenger Please reserve the black pair. Sales team Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Website visitor · WebChat Which plan fits a team of five? AI replied Lina M. · TikTok Do you deliver tomorrow? AI replied How to Connect Facebook Messenger to MonoChat Start selling with Facebook Business in 4 simple steps 1 Connect Facebook Connect your Facebook Page and Business assets to MonoChat 2 Integrate Messenger Bring Messenger into a single inbox and route chats to the right team 3 Add Your Catalog Sync or add products so customers can browse and request items in chat 4 Sell & Support Automate replies, qualify leads, and convert chats into orders Go deeper Facebook Business features in detail Each capability has its own guide with examples, setup steps and FAQs. Facebook Messenger Chatbot Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Facebook Comment Auto-Reply Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. Click-to-Messenger Ads Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. Messenger Marketing Messages Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox. FAQ Facebook Business & Messenger FAQ Answers about connecting Facebook Page, Messenger, comment-to-DM, catalog, automation, and insights in MonoChat. What can I connect with MonoChat for Facebook? You can connect your Facebook Page and Messenger to MonoChat to manage conversations in a shared inbox, automate replies, route chats to teams, and track performance with analytics. Does MonoChat support comment-to-DM automation? Yes. You can automate workflows that turn post comments into private Messenger conversations (comment-to-DM), qualify leads, and continue the journey with bots or human agents. Can multiple agents reply from the same Facebook Page? Yes. MonoChat provides a team inbox with assignment and routing, so multiple agents can collaborate on the same Page while keeping ownership and visibility across conversations. Can I share products and a catalog inside Messenger chats? Yes. You can sync or add your product catalog and share products directly in chat, helping customers browse items, ask questions, and move faster toward purchase. What automations can I build for Messenger? Common automations include instant replies, FAQs, lead qualification, routing by intent, business-hour flows, campaign follow-ups, and handoff rules to live agents when needed. How do I measure performance on Facebook and Messenger? MonoChat includes analytics and reporting for engagement, response performance, and conversion-related metrics so you can understand what drives sales and support efficiency. Will customers see responses as coming from my Page? Yes. Replies are sent through your connected Facebook Page/Messenger identity, so customers experience a consistent brand presence while your team works in MonoChat. How long does it take to set up? Setup is typically quick: connect your Facebook Page, enable Messenger inboxing, configure routing/automation, then optionally add a catalog and comment workflows. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. First month of Growth on us Increase Your Social Sales with Facebook Business Bring your Facebook Page and Messenger into one inbox. Automate replies, convert comments to DMs, and sell faster with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Click-to-Messenger Ads – Automate Ad Chats URL: https://monochat.ai/platforms/facebook-business/click-to-messenger-ads > Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. Home Platforms Facebook Business Click-to-Messenger Ads Click-to-Messenger Ads Click-to-Messenger ads that get an answer in seconds Every tap on your Facebook ad opens a Messenger chat. MonoChat answers it instantly with a no-code flow or an AI chatbot, qualifies the lead and hands it to the right person in your team inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Instant first reply Lead qualification AI chatbot Shared inbox L Lumen Living Active now Hello! Can I get more info on this? 14:05 Oslo 3-seat sofa 4 fabrics · In stock Free fabric samples Hi! Thanks for tapping our ad. What would you like to know first? 14:05 Price & delivery Fabric samples Talk to a designer Fabric samples 14:06 Great choice. Share your postcode and we will send four samples this week. 14:06 What are Click-to-Messenger ads? Ads that start a conversation instead of a page visit A Click-to-Messenger ad runs on Facebook or Instagram and opens a Messenger chat with your Page when someone taps it. The ad brings the chat; MonoChat makes sure it gets a fast, useful answer and does not sit unread. Every ad conversation lands in the shared MonoChat inbox No-code flows reply in seconds, day and night Leads are tagged and assigned to the right agent Agents reply from the same Facebook Page Messenger 24-hour rule guide Facebook Messenger automation Team inbox All channels Omar H. · Messenger Please reserve the black pair. Sales team Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Website visitor · WebChat Which plan fits a team of five? AI replied Lina M. · TikTok Do you deliver tomorrow? AI replied What MonoChat adds Turn ad clicks into qualified Messenger leads Everything that happens after the tap: the first reply, the questions, the handover and the follow-up. Instant first reply A flow answers the first message from an ad right away, so the person gets a reply while they are still interested. Workflow automation Replies that match your ad questions Keyword replies react to the questions you set in the ad, so each tap starts the right path. Lead qualification flows Ask about budget, timing or needs with buttons, save the answers and route hot leads first. AI chatbot for open questions An AI chatbot answers free-text questions about prices, delivery or opening hours from your own content. Messenger chatbot Tags and assignment Tag each conversation by campaign or interest and assign it to a sales agent or team automatically. Unified team inbox Results you can measure Follow response times, agent workload and conversations by tag in MonoChat analytics. Analytics Example: real estate leads Qualify buyers before an agent picks up A property ad invites people to ask about new flats. The flow asks two quick questions, saves the answers and passes a ready lead to an agent. Budget and timing collected with buttons Conversation tagged by project Hot leads assigned to an agent Real estate solutions H Harbor Homes Active now Hi, I saw the ad for the two-bedroom flats. 19:12 Welcome! To show you the right flats, what is your budget? 19:12 Under 250k 250k–400k Over 400k 250k–400k 19:13 Thanks! When would you like to move? 19:13 Within 3 months This year Just browsing Within 3 months 19:13 Perfect. Elif from our sales team will message you here shortly with available flats. 19:14 Example: bookings with a human touch AI answers, your team confirms A salon ad promotes a first-visit offer. The AI chatbot answers questions about the offer, and when the customer wants a time slot, the chat goes to the front desk with the full history. AI replies from your own content Handover to a person when needed Agents see the whole conversation Beauty salon solutions G Glow Studio Active now Is the first-visit offer valid on Saturdays? 10:41 Yes, the offer is valid every day, including Saturday. It covers a haircut and styling. 10:41 Great, can I book this Saturday morning? 10:42 I am passing you to our front desk to confirm a time. 10:42 Hi, this is Mia. We have 10:00 or 11:30 free on Saturday. Which suits you? 10:44 10:00 11:30 Messenger rules What to know before your ads go live Meta’s messaging rules apply to every conversation an ad starts. MonoChat helps you work inside them. Reply within 24 hours A conversation from a Click-to-Messenger ad opens Meta’s 24-hour window. Each new message from the person restarts it. Read the 24-hour rule guide Human agent tag: 7 days, manual only A team member can still reply manually up to 7 days after the person’s last message. It is not for bots or promotions. Disclose automation where required Where the law requires it, tell people they are talking to an automated assistant and offer a way to reach a person. Follow up later with consent To send promotions after the window closes, use Messenger marketing messages to people who opted in. Messenger marketing messages How to set up Click-to-Messenger ads with MonoChat Four steps from your Facebook Page to ads that get answered automatically. 1 Connect your Facebook Page Connect the Page your ads run from, so its Messenger chats arrive in the MonoChat inbox. 2 Build the entry flow Create a no-code flow with a welcome reply, buttons and keyword replies for the questions in your ad. 3 Create the ad in Ads Manager In Meta Ads Manager, choose Messenger as the message destination and set the greeting and questions to match your flow. 4 Go live and improve Turn the flow on, let agents take over qualified leads and use analytics to refine replies. Click-to-Messenger ad use cases by industry The same building blocks, set up for how your sector sells. E-commerce Product questions, sizes and checkout links straight from the ad. Real estate Qualify buyers and renters, then book viewings with an agent. Automotive Test drive requests and trade-in questions from vehicle ads. Education Course questions and enrolment leads from campaign ads. Beauty salons Offer questions and booking requests passed to the front desk. Tourism & hospitality Package questions and reservation requests from travel ads. FAQ Click-to-Messenger ads FAQ How ad conversations work in Messenger and what MonoChat does with them. What is a Click-to-Messenger ad? It is a Facebook or Instagram ad whose button opens a Messenger conversation with your Page instead of a website. The person can send a message or tap one of the questions you set in the ad, and your business replies in Messenger. Does MonoChat create the ads? No. You create and pay for the ads in Meta Ads Manager. MonoChat handles the conversations the ads start: it replies with flows or an AI chatbot, tags and assigns leads, and lets your team answer from one inbox. How long do I have to reply to someone who messaged from an ad? Meta gives businesses 24 hours after the person’s last message. A team member can still reply manually for up to 7 days with the human agent tag, but that tag is not allowed for automated or promotional messages. Can a chatbot answer ad conversations automatically? Yes. A no-code flow or an AI chatbot can send the first reply, answer common questions and collect lead details. Where the law requires it, disclose that the replies are automated, and let the bot hand over to a person when needed. Can different ads start different conversations? Yes. Give each ad its own greeting and questions in Ads Manager, then use keyword replies in MonoChat to start the matching flow and tag the conversation, so you can compare campaigns in your analytics. Can I send promotions to ad leads later? After the 24-hour window, promotions need Messenger marketing messages, which only go to people who opted in. Meta bills them per message, and they cannot be delivered to users in the EU, UK, Japan, South Korea or Australia. Keep exploring Facebook Messenger Chatbot Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Facebook Comment Auto-Reply Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. Messenger Marketing Messages Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox. First month of Growth on us Answer every Messenger ad conversation with MonoChat Connect your Facebook Page, build the first reply in minutes and let your team focus on the leads that are ready to buy. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Facebook Comment Auto-Reply – Public & DM Replies URL: https://monochat.ai/platforms/facebook-business/comment-auto-reply > Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. Home Platforms Facebook Business Facebook Comment Auto-Reply Comment Auto-Reply Facebook comment auto-reply in public and in Messenger Every comment on your Facebook posts arrives in MonoChat. No-code flows reply in the thread, send the commenter a private Messenger message, and tag, assign or qualify the lead when they answer. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Keyword triggers Private Messenger reply Public replies Lead flows G Glow Skincare Active now Morning skincare routine PDF guide · 5 steps Hi Lina! Thanks for commenting GUIDE on our post. Here is your routine guide. 10:02 Find my routine Thanks! I have oily skin. What do you recommend? 10:05 Start with the Clear Gel Cleanser and our light moisturiser. Shall I send both? 10:05 Yes, please How it works What is Facebook comment auto-reply? Comment auto-reply answers people who comment on your Facebook posts, in the thread, in Messenger or both, so no question goes unanswered. Meta sets the rules for the private message: One private reply per comment Your Page can send one private Messenger message per comment, within 7 days of the comment. The chat continues if they reply More messages are possible only after the person answers; their reply opens the 24-hour window. Learn more Public replies stay in the thread A short public reply shows other readers you respond. Send the details privately. Disclose automation Where the law requires it, make clear the message is automated and how to reach a person. Features Comment automation that leads somewhere Build the flow once and every new comment gets the right answer. Keyword triggers Reply to comments with words like PRICE, INFO or LINK, or to every comment on a post. Learn more Private Messenger replies Send the link, price or guide the commenter asked for, as one private message per comment. Automatic public replies Post a short reply under the comment so others see you answered. Tags and assignment Tag commenters by post or keyword and assign hot leads to the right agent. Lead flows after the reply When the person answers, a no-code flow or the AI chatbot qualifies the lead. Learn more Every comment in one inbox Comments sit next to Messenger, Instagram and WhatsApp chats, so nobody answers twice. Learn more Example: product post Answer “price?” comments with a private message A shop asks people to comment PRICE on a new product. Each commenter gets a public reply and a private Messenger message with the price; sales follows up with those who reply. See workflow automation E-commerce solutions N Nordic Living Active now Oslo lounge chair €349 · 3 colours Hi Daniel! You asked about the Oslo lounge chair in our post. Here are the details. 14:31 See colours Do you deliver to Hamburg? 14:40 Yes, in 3–5 working days. Shall I reserve a grey one for you? 14:40 Reserve grey Example: open day post Turn comments into sign-ups A college asks people to comment INFO on its open day post. The private reply asks which programme they want; answers are saved, tagged and passed to admissions. Messenger chatbot Instagram comment-to-DM B Brightway College Active now Hi Aylin! Thanks for commenting on our open day post. Which programme interests you? 09:15 Business Design Computer Science Design 09:20 Registered for open day Design · Saturday 10:00 You’re on the list! Our admissions team will reply here with any questions. 09:20 How to set up Facebook comment auto-reply in MonoChat Four steps from your Page to automatic comment replies. 1 Connect your Page Connect your Facebook Page so comments and Messenger chats arrive in MonoChat. 2 Choose the trigger Pick the posts and keywords that start the flow, or reply to every comment. 3 Write both replies Set a short public reply and the private message with your link, price or question. 4 Add the next step Tag and assign the contact, start a lead flow when they reply, and track results. Comment auto-reply use cases by industry E-commerce Price and size questions on product posts. Beauty salons Booking requests from before-and-after posts. Real estate Listing details from property posts. Education Open day and course sign-ups. Fitness & wellness Trial class questions from challenge posts. Tourism & hospitality Availability and packages from destination posts. FAQ Facebook comment auto-reply FAQ Setup, Meta’s limits and what happens next. How do I auto-reply to comments on Facebook? Connect your Facebook Page to MonoChat, choose the posts and keywords to watch, and write a public reply and a private Messenger message. Every matching comment is then answered automatically, and replies land in your team inbox. Can I send a DM to everyone who comments on my Facebook post? Yes, within Meta’s limits: your Page can send one private reply per comment, within 7 days of the comment. The conversation continues only if the person replies, which opens the standard 24-hour messaging window. Can I reply only to comments with a keyword? Yes. Flows can trigger on keywords such as PRICE, INFO or LINK, on specific posts or on every comment, with a different reply for each keyword. What happens after the commenter replies in Messenger? It becomes a normal Messenger chat: the AI chatbot or a no-code flow qualifies, tags and assigns the lead. Automated replies go out within 24 hours of the person’s last message; after that, an agent can reply manually for up to 7 days with the human agent tag. Does this work for Instagram comments too? Yes. Instagram comments also arrive in MonoChat and can trigger an automatic private DM, tags and lead flows, managed in the same inbox. Keep exploring Facebook Messenger Chatbot Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Click-to-Messenger Ads Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. Messenger Marketing Messages Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox. First month of Growth on us Answer every Facebook comment with MonoChat Reply in public, follow up in Messenger and turn commenters into qualified leads without watching every post. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Messenger Marketing Messages – Opt-in Campaigns URL: https://monochat.ai/platforms/facebook-business/marketing-messages > Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox. Home Platforms Facebook Business Messenger Marketing Messages Messenger Marketing Messages Messenger marketing messages for people who asked to hear from you Send promotions, launches and offers on Messenger to subscribers who opted in, even after the 24-hour window has closed. Every reply comes back to your MonoChat inbox, where flows, an AI chatbot and your team take it from there. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Opt-in subscribers Beyond the 24-hour window Reply flows Shared inbox B Bloom & Co Active now Spring bouquets are here 12 new designs Order by Thursday for weekend delivery Hi Sara! Our spring collection just arrived. Want to see this week’s favourites? 10:00 See bouquets Delivery areas Do you deliver on Sunday? 10:14 Yes, Sunday delivery is available in the city centre. Shall I reserve the tulip bouquet for you? 10:14 Reserve it See other bouquets Reserve it please 10:15 What are Messenger marketing messages? Promotions on Messenger, sent only with permission Marketing Messages on Messenger is Meta’s way to send promotional messages to people who subscribed to hear from your Page. Unlike standard messaging, they can go out after the 24-hour window, and Meta bills them per message. Only for people who opted in to your Page’s marketing messages Can be sent outside the 24-hour messaging window Billed per delivered message by Meta, on your Meta bill Not delivered to users in the EU, UK, Japan, South Korea or Australia Messenger 24-hour rule guide Facebook Messenger automation Team inbox All channels Omar H. · Messenger Please reserve the black pair. Sales team Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Website visitor · WebChat Which plan fits a team of five? AI replied Lina M. · TikTok Do you deliver tomorrow? AI replied Campaigns in MonoChat Run Messenger campaigns and handle every reply From growing your subscriber list to the conversation that closes the sale. Campaigns to your subscribers Send a Messenger marketing campaign to opted-in subscribers, or to a segment of them chosen by tags. Grow your subscriber list Ask for opt-in during Messenger conversations. Meta also lets people who message you from Click-to-Messenger ads subscribe. Click-to-Messenger ads Replies land in the team inbox Every answer to a campaign arrives in the shared inbox with the customer’s history, ready for an agent. Unified team inbox Automated follow-up flows Button taps and keywords start no-code flows that share details, tag interested people or assign them to sales. Workflow automation AI answers to campaign questions An AI chatbot answers questions about the offer from your own content and hands over when a person is needed. Messenger chatbot Campaign results See replies, conversations by tag and team response times for each campaign in MonoChat analytics. Analytics Example: a seasonal sale From campaign message to order in one chat A fashion store sends its seasonal sale to subscribers. Taps on the buttons start a flow that shows sizes, and people who want to buy are passed to a sales agent. Campaign sent to subscribers tagged “women’s collection” Button taps start a size and stock flow Ready buyers assigned to the sales team E-commerce solutions N Nova Store Active now Mid-season sale Up to 30% off selected styles Until Sunday Hi Leyla, the mid-season sale starts today. Want to see the styles in your size? 09:30 Show my size Not now Show my size 09:41 Great! Which size do you usually wear? 09:41 S M L M 09:41 Here are 6 styles in M. I have also asked Deniz from our team to help you with sizing. 09:42 Example: an open day invitation Fill an event with people who already said yes A language school invites its subscribers to an open day. A reply flow collects the course of interest and tags each registration so the admissions team can follow up. Invitation sent to past enquirers who subscribed Reply flow collects the course of interest Admissions team follows up in the same chat Education solutions L Lingua Academy Active now Open day Saturday · 11:00–15:00 Free trial lesson Hi Omar! Join our open day this Saturday and try a free lesson. Shall we save you a seat? 17:00 Save my seat Tell me more Save my seat 17:08 Done! Which course are you most interested in? 17:08 English German Spanish German 17:09 You are on the list for the German trial lesson. See you on Saturday! 17:09 Meta’s rules What Meta’s rules mean for your Messenger campaigns Marketing messages follow their own rules. Knowing them keeps your Page in good standing and your costs predictable. Opt-in comes first Marketing messages only go to people who subscribed to your Page’s marketing messages. A purchase or a past chat is not an opt-in. One per person per day Meta lets a Page send up to one marketing message per subscriber per day and may apply further limits. Opt-out in every message Each marketing message includes a way to stop receiving them. People who opt out no longer get your campaigns. Billed per message by Meta Meta charges your business for each delivered marketing message. If a person replies, the 24-hour window opens again. Region limits They cannot reach users in the EU, UK, Japan, South Korea or Australia, and Meta offers them to businesses in a limited list of countries. Not a message tag Message tags never carry promotions, and the event, account and post-purchase tags stopped working on April 27, 2026. Read the message tags guide How to send Messenger marketing messages with MonoChat Four steps from your Facebook Page to a campaign that turns replies into conversations. 1 Connect your Facebook Page Connect your Page to MonoChat so Messenger chats and campaign replies arrive in one inbox. 2 Grow your subscribers Ask for opt-in inside Messenger conversations and from Click-to-Messenger ad chats, and tag subscribers by interest. 3 Create and send the campaign Choose the subscribers or segment, write the message with buttons and send it to the people who opted in. 4 Handle replies and measure Let flows and the AI chatbot answer first, pass ready buyers to your team and review results in analytics. Messenger marketing message use cases by industry Campaign ideas for subscribers who want to hear from you. E-commerce Launches, seasonal sales and back-in-stock news for subscribers. Retail Store events, new collections and local offers. Tourism & hospitality Seasonal packages, early-booking offers and destination ideas. Education Open days, new course dates and enrolment periods. Fitness & wellness New classes, membership offers and challenge launches. Beauty salons New treatments, seasonal offers and free slots this week. FAQ Messenger marketing messages FAQ Opt-in, costs, limits and regions for promotional messages on Messenger. What are Messenger marketing messages? They are promotional messages a business sends on Messenger to people who subscribed to its Page’s marketing messages. Meta offers them through the Marketing Messages on Messenger API, and they can be sent even when the 24-hour messaging window is closed. How do people subscribe to my marketing messages? A person who has messaged your Page can accept an opt-in request in the Messenger chat. According to Meta’s documentation, people who respond to Click-to-Messenger ads can also be subscribed without an extra opt-in step. Only subscribers receive campaigns. How much do Messenger marketing messages cost? Meta charges the business for each marketing message delivered and adds the cost to the same bill as your Meta ads. When a subscriber replies, a 24-hour window opens in which you can answer them through standard messaging. In which countries can I send them? They cannot be delivered to users in the European Union, the United Kingdom, Japan, South Korea or Australia. Meta also offers the product only to businesses based in a limited list of countries, so check your Page’s eligibility before planning campaigns. How often can I send marketing messages to the same person? Meta allows a Page to send up to one marketing message per subscriber per day and may apply further limits. Each message includes an opt-out option, so a steady, relevant cadence keeps more people subscribed. Can I use message tags to send promotions instead? No. Message tags may never carry promotional content, and the CONFIRMED_EVENT_UPDATE, ACCOUNT_UPDATE and POST_PURCHASE_UPDATE tags stopped working on April 27, 2026. For promotions outside the 24-hour window, use marketing messages to subscribers. Keep exploring Facebook Messenger Chatbot Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Facebook Comment Auto-Reply Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. Click-to-Messenger Ads Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. First month of Growth on us Run Messenger marketing campaigns with MonoChat Connect your Facebook Page, reach the subscribers who opted in and turn every reply into a conversation your team can close. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Facebook Messenger Chatbot – AI Replies 24/7 URL: https://monochat.ai/platforms/facebook-business/messenger-chatbot > Build a Facebook Messenger chatbot that answers from your own content 24/7, qualifies leads, shares products and hands chats to your team. Start free. Home Platforms Facebook Business Facebook Messenger Chatbot Messenger Chatbot Facebook Messenger chatbot that answers, qualifies and hands over Put an AI chatbot on your Facebook Page. It replies in Messenger around the clock from your own content, qualifies leads, shares products and passes the chat to your team when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth 24/7 Messenger replies Your own content Lead qualification Human handover B Bloom Studio Typically replies instantly Hi! Any time for a balayage this week? 19:48 Hi! It takes about 3 hours. Thursday 17:00 or Saturday 11:00 are free. 19:48 Thursday 17:00 Saturday 11:00 Saturday 11:00 please. 19:49 Appointment booked Balayage · Saturday 11:00 Booked! See you on Saturday. 19:49 What it is What is a Facebook Messenger chatbot? A Messenger chatbot replies automatically when people message your Facebook Page. In MonoChat it answers from your content, runs no-code flows and hands over to your team, within Meta’s Messenger rules: The 24-hour window Automated replies go out within 24 hours of the person’s last message; each new message reopens it. Learn more Human agent tag: 7 days An agent can reply manually for up to 7 days. Not for automation or promotions. Retired message tags CONFIRMED_EVENT_UPDATE, ACCOUNT_UPDATE and POST_PURCHASE_UPDATE stopped working on April 27, 2026. Learn more Disclose automation Where the law requires it, say the chat is automated. One line in the welcome message does it. Features What your Messenger chatbot can do One AI assistant on your Facebook Page for questions, leads, products and handover. Instant answers, day and night Reply to Messenger questions in seconds, including evenings and campaign peaks. Learn more Answers from your own content PDFs, web pages and FAQs ground every reply in your products and policies. Learn more Lead qualification without code Ask questions, tag and assign leads, and trigger workflows from a visual builder. Learn more Products shared in the chat Send items from your catalog so customers browse and order inside Messenger. Handover to a person Route complex chats to the right agent in the shared inbox, with full history. Learn more Picks up comments and ads Continue chats that start from comment auto-replies or Click-to-Messenger ads. Learn more Example: lead qualification Turn late-night questions into qualified leads A property enquiry arrives at 22:10. The chatbot asks what the person needs, saves and tags the answers, and assigns the lead to an advisor. See workflow automation Real estate solutions H Harbor Homes Typically replies instantly Is the 2-bedroom flat on Park Street still available? 22:10 Yes, it is! Are you looking to buy or to rent? 22:10 Buy Rent Buy, within 3 months. 22:11 Thanks! An advisor will message you here tomorrow morning to arrange a viewing. 22:11 Example: human handover Hand the chat to your team when it matters The chatbot collects the order details and passes the chat to an agent, who replies as your Page. Longer cases can continue for up to 7 days with the human agent tag. See the team inbox Messenger 24-hour rule guide U Urban Kicks Active now My order arrived in the wrong size. 16:20 Sorry about that! What is your order number? 16:20 #48213 16:21 Hi, Sam from support here. A size 43 replacement ships today. 16:24 How to set up a Messenger chatbot in MonoChat Four steps from your Facebook Page to a live chatbot. 1 Connect your Page Connect your Facebook Page so Messenger chats arrive in your team inbox. 2 Add your content Upload documents, web pages and FAQs, plus your catalog if you sell in chat. 3 Build flows and rules Write instructions, design lead flows without code and set handover rules. 4 Go live and improve Turn it on, follow chats in the inbox and refine with analytics. Messenger chatbot use cases by industry E-commerce Product questions, order status and returns. Retail Stock checks, store hours and recommendations. Beauty salons Service questions and appointment booking. Real estate Listing enquiries and viewing requests. Education Course questions and enrolment details. Tourism & hospitality Room and tour enquiries and reservations. FAQ Facebook Messenger chatbot FAQ How the chatbot works and the rules it follows. What is a Facebook Messenger chatbot? Software that replies automatically when people message your Facebook Page. An AI chatbot understands free-text questions, answers from your own content, completes tasks such as qualifying a lead or booking an appointment, and hands the chat to your team. Can a Messenger chatbot message customers after 24 hours? Not with automated messages. Your Page can reply within 24 hours of the person’s last message, and each new message reopens the window. After that, an agent can reply manually for up to 7 days with the human agent tag. To reach subscribers later, use opt-in Marketing Messages: Meta bills them per message, and they can’t be delivered to users in the EU, UK, Japan, South Korea or Australia. What happens when the chatbot can’t answer? It hands over. The chat is assigned to the right agent or team in the MonoChat inbox with the full history, and the agent replies as your Facebook Page. Can the same chatbot answer on Instagram and WhatsApp? Yes. The same AI assistant answers on Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, web chat, SMS and voice from one inbox, in the language the customer writes in. Can I start with a Messenger chatbot for free? Yes. MonoChat’s free plan includes 1,000 outgoing messages a month, enough to connect your Page, build the chatbot and test it. Keep exploring Facebook Comment Auto-Reply Auto-reply to Facebook comments with a public reply and a private Messenger message, triggered by keywords, then tag, assign and qualify every lead. Click-to-Messenger Ads Answer Click-to-Messenger ad conversations instantly: no-code flows qualify leads, an AI chatbot replies 24/7 and your team closes the sale in one inbox. Messenger Marketing Messages Send Messenger marketing messages to opted-in subscribers with MonoChat: campaigns outside the 24-hour window, automated reply flows and one shared team inbox. First month of Growth on us Launch your Messenger chatbot with MonoChat Connect your Page, add your content and let AI answer Messenger chats while your team handles the rest. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram DM Automation & AI Chatbot URL: https://monochat.ai/platforms/instagram-business > Automate Instagram DMs with an AI chatbot: reply to comments and ad clicks, qualify leads, share payment links and track sales from one inbox. Start free. Home Platforms Instagram Business Instagram Business Instagram DM Automation Sell and Take Reservations via DM Create orders, collect payments, and book reservations on Instagram. Keep answering after hours with AI-powered DMs. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth DM automation Ad-to-DM tracking Payments in chat Team inbox B Bloom Studio Active now Hi! I saw your ad. Can I book a hair appointment this week? 14:20 Of course! Which day and time suit you best? 14:20 See available times Friday at 6pm works. 14:21 Appointment confirmed Friday · 18:00 · Cut & style Reminder set for Thursday You are booked. We will send a reminder the day before. 14:21 Instagram DM Automation Features Use the full power of Instagram for your business with MonoChat DM Automation Automate customer service through Instagram Direct Message Instant auto-response system AI-powered chatbot Personalized message templates Customer segmentation and targeting Ad to DM Conversion Tracking Measure how your Instagram ad traffic converts in DMs Track which ads generate DM conversations Measure leads, opportunities, and closed sales per campaign Attribute DM conversations to ad sets and creatives See conversion rates by ad source Lead Qualification from Ads Qualify and prioritize leads coming from Instagram ads Identify ad-originated leads in the inbox Score leads based on intent and responses Route hot leads directly to sales teams Trigger follow-up flows for undecided leads Secure Payments Process secure payments inside your Instagram flow Credit card payment QR code payment option Installment options Secure payment infrastructure Campaign Response Management Organize and respond to all campaign-driven DMs Tag and group conversations by campaign or ad set Auto-replies tailored to campaign promises Unified view of campaign-driven conversations Smart routing to the right team Ad & Conversation Analytics Track how campaigns turn into real sales Funnel from ad click to closed sale Conversion rates per campaign and ad set Agent vs AI performance on ad-originated DMs Customer retention analysis From ad click to DM Turn Instagram ad clicks and campaign replies into sales conversations Reply the moment someone messages you from an ad or a campaign, qualify them in the DM and hand ready-to-buy leads to your team. Instant replies to ad-originated and campaign DMs Qualifying questions and intent-based routing Payment links inside the conversation Human handoff with the full DM history Workflow automation AI assistants and chatbots Team inbox All channels Deniz K. · Instagram Can I book for Friday at 6pm? Booked Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied Lina M. · TikTok Do you deliver tomorrow? AI replied Instagram DM Use Cases by Industry How different industries sell and book reservations through Instagram DMs Restaurant & Cafe Table Reservation and Orders Take table reservations via Instagram and collect orders from your menu Automatic table reservation Menu sharing Pre-order taking Customer feedback Beauty & Wellness Appointment and Service Sales Appointments for salons, clinics, and wellness services Appointment calendar integration Service package sales Customer history tracking Reminder messages Fashion & E-commerce Social Commerce Sell from posts and provide customer service in DMs Product tagging Virtual styling Shipment tracking Return processing Real Estate & Automotive Consulting and Appointments Automate property tours and test drive appointment flows Property/vehicle info sharing Tour appointments Price calculation Financing consultancy How to Connect Instagram to MonoChat Complete Instagram Business integration in 4 simple steps 1 Connect Your Instagram Business Account Securely connect your Instagram Business account to MonoChat 2 Set Up Product Catalog Add products and prices for Instagram Shopping journeys 3 Configure the Chatbot Customize the AI chatbot that auto-responds in DMs 4 Start Taking Sales and Reservations Receive orders and reservations via Instagram DM Go deeper Instagram Business features in detail Each capability has its own guide with examples, setup steps and FAQs. Instagram Comment to DM Automation Send an automatic private DM to everyone who comments on your Instagram posts and reels. Instagram AI Chatbot Put an AI chatbot on your Instagram DMs. Instagram Click-to-DM Ads Automation Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. Instagram Story Reply Automation Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales. FAQ Instagram Business FAQ DM automation, ad-to-DM tracking, lead qualification, payments, and analytics — answered. What do I need to connect Instagram Business to MonoChat? You need an Instagram Business account that is connected to a Facebook Page. Once connected, you can bring Instagram DMs into MonoChat to automate replies, route conversations, and track performance. Can MonoChat automate Instagram DMs with AI? Yes. You can set up DM automation with AI assistants, instant replies, intent-based routing, FAQs, business-hour flows, and handoff to human agents when needed. What is “Ad-to-DM tracking” and why does it matter? Ad-to-DM tracking helps you understand which ads and campaigns generate DM conversations and conversions. This lets you measure lead quality, optimize creatives, and attribute sales or bookings to ad sources. How does lead qualification work for Instagram ads? MonoChat can tag ad-originated conversations, ask qualifying questions in DMs, score intent, and route high-intent leads directly to your sales team while triggering follow-up flows for others. Can I take payments inside an Instagram DM journey? Yes. You can use secure payment flows (e.g., card, QR, installments where available) as part of the conversation journey to reduce drop-off and close faster. Can I manage campaign-driven DMs (tags, routing, templates)? Yes. You can group conversations by campaign or ad set, auto-apply tags, respond with campaign-specific templates, and route messages to the right team based on intent or rules. What analytics will I see for Instagram DMs and campaigns? You can track the funnel from ad → DM → qualified lead → sale/booking, conversion rates per campaign, and the performance of AI vs agents across ad-originated conversations. How fast can I go live after connecting? Going live is typically fast: connect the account, configure DM automation and routing, then optionally add payments and campaign tracking. Setup time depends on your account configuration. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. First month of Growth on us Start Selling and Booking on Instagram Bring your Instagram Business account into one inbox. Automate DMs, qualify leads from ads, and convert faster with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram AI Chatbot – Automate DMs 24/7 URL: https://monochat.ai/platforms/instagram-business/ai-chatbot > Put an AI chatbot on your Instagram DMs. It answers from your own content in the customer’s language, books, qualifies leads and hands over to your team. Home Platforms Instagram Business Instagram AI Chatbot Instagram AI chatbot AI chatbot for Instagram DMs that answers, sells and books Let an AI chatbot reply to Instagram DMs, story replies and ad conversations around the clock. It answers from your own content, speaks the customer’s language and passes the chat to your team when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth 24/7 DM replies Your own content Human handover Your choice of AI model N Nova Boutique Business account Hi! Do you have the green midi dress in size 38? 22:14 Hi! Yes, size 38 is in stock. It is €59 and ships within 2 days. 22:14 Buy now Other colours Can I return it if it doesn’t fit? 22:15 Of course. Returns are accepted within 14 days and size exchanges are free. 22:15 Why an AI chatbot on Instagram Answer every Instagram DM, even when your team is offline Questions about products, prices and bookings arrive in Instagram DMs at all hours. An AI chatbot answers them in seconds from your own content, so customers do not wait and your team handles only the conversations that need a person. Reply within Meta’s 24-hour window, at any hour Answers grounded in your documents, not guesses Handover to agents in the shared inbox Instagram DM automation guide The 24-hour rule explained Meta’s rules for automated DMs Who starts The customer messages first, or comments for a private reply Reply window 24 hours after the customer’s last message Human agent tag Manual replies by a person for up to 7 days, not for automation or promotion Disclosure Say the chat is automated where the law requires it Features What an Instagram AI chatbot does for your business One AI assistant for DMs, story replies, mentions and ad conversations. Answers around the clock Reply to DMs, story replies and mentions instantly, day and night, including launch days. AI assistants and chatbots Trained on your own content Add PDFs, spreadsheets, web pages and text so answers come from your own documents. AI knowledge base Replies in the customer’s language Language detection lets the chatbot answer each customer in the language they write in. Qualifies leads from ads Ask qualifying questions in ad-originated DMs, tag the lead and route hot ones to sales. Click-to-DM ads Books and sells in the chat Take reservations and share payment links without sending the customer anywhere else. Payment integrations Uses the AI model you choose Connect OpenAI, Anthropic, Google Gemini or your own model with your own API keys. Custom LLMs Examples Instagram AI chatbot conversations How the chatbot sounds to your customers. Story reply turned into a booking A follower replies to a story about a new offer. The chatbot offers free slots and confirms the appointment. B Bloom Studio Business account Is this offer still on for Friday? 13:05 Yes! The cut & style offer runs until Sunday. Friday has two free slots. 13:05 16:00 18:30 18:30 please 13:06 Appointment confirmed Friday · 18:30 · Cut & style Reminder set for Thursday You are booked. See you on Friday! 13:06 Complaint handed over to a person A customer reports a damaged order. The chatbot collects the order number and passes the chat to support with the full history. N Nova Boutique Business account My parcel arrived and the dress is torn. 10:20 I am sorry about that. I am passing you to our support team with your order details. 10:20 Hi, this is Deniz from support. A replacement is on its way today. 10:24 Thank you! 10:25 How to launch an AI chatbot on Instagram Four steps from your Instagram account to a chatbot that is live. 1 Connect Instagram Connect your Instagram Business account, linked to a Facebook Page. DMs, story replies and ad conversations arrive in MonoChat. 2 Add your content Upload documents and web pages to the knowledge base so the chatbot knows your products, prices and policies. 3 Set the rules Choose the AI model, write the instructions and decide when the chatbot books, tags or hands over to a person. 4 Go live and improve Turn the chatbot on, follow conversations in the team inbox and compare AI and agent performance in analytics. Instagram AI chatbot use cases by industry The same chatbot, set up for the questions your customers ask most. E-commerce Product questions, sizes, order status and returns. Beauty salons Bookings, service prices and reminders. Tourism & hospitality Table and room reservations and guest questions. Real estate Listing questions and viewing appointments. Healthcare Clinic FAQs and appointment requests. Education Course details, enrolment and student questions. FAQ Instagram AI chatbot FAQ What Meta allows, where the answers come from and when a person steps in. Can I use an AI chatbot on Instagram DMs? Yes. Meta’s official Instagram messaging API allows automated replies to people who message your business account first. MonoChat connects through it, so the AI chatbot can answer DMs, story replies, mentions and ad conversations within the 24-hour window. What happens when the 24-hour window closes? The chatbot cannot send messages until the customer writes again. A person on your team can still reply manually for up to 7 days with the human agent tag, which Meta does not allow for automated or promotional messages. How does the chatbot know about my products and policies? You add your own material to the AI knowledge base: PDFs, spreadsheets, web pages and text. The chatbot retrieves the relevant passages and grounds its reply in them, which reduces made-up answers. Do I have to tell customers they are talking to a bot? Meta’s policy requires automated chats to disclose that they are automated where the law requires it. A short line in the greeting, such as “I am the store’s AI assistant”, plus an easy way to reach a person covers most cases. When does the chatbot hand over to my team? You decide, for example for complex questions, complaints or when a customer asks for a person. The chat is assigned to the right agent in the shared inbox with the full history, and the agent replies from the same Instagram account. Keep exploring Instagram Comment to DM Automation Send an automatic private DM to everyone who comments on your Instagram posts and reels. Instagram Click-to-DM Ads Automation Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. Instagram Story Reply Automation Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales. First month of Growth on us Put an AI chatbot on your Instagram DMs Connect your Instagram Business account, add your content and let AI answer customers while your team takes the conversations that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram Click-to-DM Ads Automation URL: https://monochat.ai/platforms/instagram-business/click-to-dm-ads > Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. Start free. Home Platforms Instagram Business Instagram Click-to-DM Ads Automation Instagram Click-to-DM Ads Instagram click-to-DM ads that turn ad taps into sales chats When someone taps “Send message” on your Instagram ad, MonoChat answers in seconds, recognises which ad they came from, asks the right qualifying questions and hands ready buyers to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Instant ad replies Ad source tagging Lead qualification Ad-to-sale analytics A Atelier Nova Active now Hello! Can I get more info on this? 20:14 Hi! The linen blazer from our ad comes in sand and navy, sizes XS–XL. What would you like to know? 20:14 Price & sizes Delivery time Talk to a stylist Price & sizes 20:15 It is 89 €. Tell me your usual size and I will check stock for you. 20:15 How click-to-DM ads work What happens when someone messages you from an Instagram ad A click-to-DM ad (Meta calls it an ad that clicks to Instagram Direct) opens a chat with your business instead of a website. The conversation then follows Instagram’s standard messaging rules. The ad opens the DM The person taps the ad, sends the greeting or a suggested question you set in Ads Manager, and the chat lands in MonoChat with the ad details attached. 24 hours to reply, 7 days for a person Automated replies run within 24 hours of the person’s last message. A team member can still answer manually for up to 7 days with the human agent tag. Clear about automation Tell people when they are talking to an automated assistant where the law requires it, and always offer a way to reach a person. What MonoChat adds Everything you need after the ad tap The ad brings the conversation. MonoChat makes sure it is answered, qualified and measured. Instant replies to ad DMs A no-code flow answers the first message in seconds, day or night, so ad budget is not lost to slow replies. Workflow automation Ad source tags in the inbox Ad-originated conversations are identified and tagged by campaign, so your team knows what the person saw. Shared team inbox AI answers for free-text questions An AI assistant trained on your own content handles questions the buttons do not cover. Instagram AI chatbot Lead qualification and routing Ask two or three questions, score intent and route hot leads straight to sales while others get a follow-up flow. Workflow automation Payment links inside the DM Close the sale in the same conversation with secure payment links, including card and QR options. Payment integrations Ad-to-sale analytics Follow the funnel from ad to DM, qualified lead and sale, per campaign and ad set, for AI and agents. Analytics Example: lead ad for a service Qualify Instagram ad leads before they reach sales A real estate agency runs an Instagram ad for new apartments. The flow asks budget and timing, tags the lead with the campaign and books a viewing for high-intent buyers. Two or three qualifying questions Campaign tag and lead score on the contact Hot leads assigned to an agent with the full DM history Read the Instagram DM automation guide H Harbour Homes Active now What are the prices for the 2-bedroom flats? 12:02 Two-bedroom flats start at 240,000 €. To show you the right ones: what is your budget? 12:02 Under 250k 250k–350k Over 350k 250k–350k 12:03 Great. When would you like to move? 12:03 Within 3 months Later this year Within 3 months 12:03 Thanks! Mert from our sales team will send you viewing times in a few minutes. 12:04 Example: product ad Sell straight from an Instagram ad DM A fashion brand promotes one product. The DM confirms size and stock, then sends a payment link, so the customer buys without leaving Instagram. Product answers from your own content Secure payment link in the chat Sale attributed to the ad that started it See payment integrations A Atelier Nova Active now Size M in navy, is it in stock? 20:16 Yes, M in navy is available. Shall I reserve it for you? 20:16 Yes, buy now Yes, buy now 20:17 Linen blazer · Navy · M 89 € · Free delivery Secure payment link Here is your payment link. Delivery takes 2–3 working days. 20:17 How to set up click-to-DM ads with MonoChat Four steps from your Instagram account to ads that answer themselves. 1 Connect Instagram Connect your Instagram professional account, linked to a Facebook Page, so DMs arrive in MonoChat. 2 Build the ad flow In the no-code builder, set the first reply, qualifying questions, tags, routing rules and the hand-off to your team. 3 Launch the ad in Ads Manager Create a campaign with Instagram Direct as the message destination and match the greeting and suggested questions to your flow. 4 Measure and improve Compare campaigns by conversations, qualified leads and sales, then shift budget to the ads that sell. Instagram ad-to-DM use cases by industry Click-to-DM ads work wherever a question comes before the purchase. Retail Capture leads from click-to-chat campaigns and answer product questions. E-commerce Run campaign automation and sell from the DM with payment links. Real estate Qualify property leads by budget, area and timing. Automotive Turn model ads into test drive bookings. Education Answer course questions and start enrolment flows. Beauty salons Book appointments from service and offer ads. Fitness & wellness Capture trial class leads from local ads. Tourism & hospitality Turn tour and package ads into booking requests. FAQ Instagram click-to-DM ads FAQ How ad DMs work, what you can automate and how long you can keep the conversation going. What are click-to-DM ads on Instagram? They are Instagram ads whose button opens a direct message with your business instead of a website. In Meta Ads Manager you choose Instagram Direct as the message destination and set the greeting and suggested questions people see when the chat opens. How does MonoChat know a DM came from an ad? When a conversation starts from an ad, Meta passes the ad details, such as the ad ID and title, with the first message. MonoChat uses them to identify ad-originated conversations, tag them by campaign and attribute leads and sales to the ad. Can I automate the first reply to someone who messages from my ad? Yes. A no-code flow can answer the first message instantly, ask qualifying questions, share prices or payment links and hand the chat to a person. Automated replies must be sent within 24 hours of the person’s last message. How long can I keep messaging a lead from an Instagram ad? You can reply within 24 hours of the person’s last message, and each new message from them reopens that window. After it closes, a team member can still reply manually for up to 7 days with the human agent tag, which cannot be used for automation or promotions. Can I see which Instagram ads actually bring sales? Yes. MonoChat tracks the funnel from ad to DM, qualified lead and sale or booking, shows conversion rates per campaign and ad set, and compares AI and agent performance on ad-originated conversations. How are click-to-DM ads different from click-to-WhatsApp ads? Both start a chat from an ad. On Instagram the standard 24-hour reply window applies. Click-to-WhatsApp ads open a free entry point window of up to 7 days and continue on your WhatsApp number. MonoChat handles both in the same inbox. Keep exploring Instagram Comment to DM Automation Send an automatic private DM to everyone who comments on your Instagram posts and reels. Instagram AI Chatbot Put an AI chatbot on your Instagram DMs. Instagram Story Reply Automation Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales. First month of Growth on us Make every Instagram ad tap count Connect Instagram, build your ad flow and answer, qualify and close ad leads in the DM with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram Comment to DM Automation URL: https://monochat.ai/platforms/instagram-business/comment-to-dm > Send an automatic private DM to everyone who comments on your Instagram posts and reels. Keyword triggers, lead flows, tags and AI follow-up in one inbox. Home Platforms Instagram Business Instagram Comment to DM Automation Instagram comment-to-DM Instagram comment to DM automation that turns comments into customers When someone comments on your post or reel, MonoChat sends them a private DM automatically. Share the price, the link or the booking slot in the chat, ask a few questions and pass ready buyers to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Automatic private replies Keyword triggers Lead flows No-code L Lumen Skincare Business account Reply to your comment “GLOW” on our new serum reel Hi! Thanks for your comment. Here is the serum guide you asked for. 18:02 Get the guide See prices Thanks! Is it OK for sensitive skin? 18:04 Yes, it is fragrance-free and made for sensitive skin. Want a simple routine for your skin type? 18:04 Yes, please What is comment-to-DM? Turn Instagram comments into private sales conversations Comment-to-DM sends an automatic private message to people who comment on your Instagram post or reel. You answer in the DM instead of under the post, and the comment becomes a conversation you can qualify, book or sell in. Reply in seconds, even at night or during a launch Keep prices, links and personal details out of public comments Turn every commenter into a contact you can tag and follow up Instagram DM automation guide DM templates and quick replies Meta’s rules for private replies Who receives it People who commented on your post or reel Messages per comment One private reply Time limit Within 7 days of the comment Continuing the chat Only after the person replies, within 24 hours of their last message Automation disclosure Required where the law says so Features Everything you need for Instagram comment auto-DMs Comments arrive in MonoChat and no-code flows decide what happens next. Automatic private reply Send one private DM to each person who comments on your posts and reels, seconds after they comment. Workflow automation Keyword triggers Start a different flow for each keyword, such as PRICE, LINK or BOOK, and leave other comments to your team. Tags and assignment Tag commenters by campaign or interest and assign hot leads to the right agent automatically. Team inbox Lead capture in the DM Ask two or three qualifying questions with buttons and save the answers on the contact. AI chatbot follow-up When the person writes back, an AI chatbot answers from your own content and hands over when needed. Instagram AI chatbot One inbox for every touchpoint Comments sit next to DMs, story replies, mentions and ad conversations, so no lead gets lost. Story replies and mentions Examples Instagram comment-to-DM examples Two flows businesses run from a single comment. Comment “PRICE”, get the price in DM A shopper comments under a product reel. The flow sends the price and sizes privately and finishes with a payment link. N Nova Store Business account Hi! You asked about the linen shirt: €39, sizes S to XL. 12:10 Choose a size Ask a question Size M. How long is delivery? 12:12 Linen shirt · M €39 Secure payment link Orders placed today arrive in 2–3 working days. Here is your payment link. 12:12 Listing comment routed to an agent Someone comments “INFO” on a new listing. The flow asks about timing, tags the lead and assigns it to sales. A Atlas Homes Business account Hi! Thanks for your interest in the 3-bedroom flat. When are you planning to move? 19:40 Within 3 months Later this year Within 3 months 19:41 Got it. Selin from our sales team will message you here shortly. 19:41 Hi, this is Selin. Would Saturday morning work for a viewing? 19:48 How to set up comment-to-DM in MonoChat Four steps from your Instagram account to automatic private replies. 1 Connect Instagram Connect your Instagram Business account, linked to a Facebook Page. Comments and DMs start arriving in MonoChat. 2 Choose the trigger Decide which comments start the flow: every comment, or only comments that contain a keyword. 3 Build the DM flow Write the private reply, add buttons and questions, then tag, assign or hand over to the AI chatbot. 4 Go live Publish the flow, follow every conversation in the team inbox and refine the messages over time. Comment-to-DM use cases by industry Where a comment is often the first sign someone wants to buy. E-commerce Price, size and stock answers sent privately from product reels. Beauty salons Free slots and a booking link for everyone who comments “BOOK”. Fitness & wellness Training plans and trial classes from challenge posts. Real estate Listing details and viewing requests from property posts. Education Course details and enrolment questions from program posts. Tourism & hospitality Package prices and availability from destination reels. FAQ Instagram comment-to-DM FAQ What Meta allows, how keyword triggers work and what happens after the first DM. What is Instagram comment-to-DM automation? It is an automation that sends a private Instagram DM to someone right after they comment on your post or reel. Businesses use it to share prices, links, guides or booking options privately and to start a sales conversation from a public comment. Is it allowed to auto-DM people who comment on Instagram? Yes, through Meta’s official Instagram messaging API, which MonoChat uses. Meta allows one private reply per comment, sent within 7 days of the comment. Where the law requires it, you should also make clear that the message is automated. How many messages can I send to someone who commented? One private reply per comment. The conversation continues only if the person replies to your DM. From then on you can answer within 24 hours of their last message, and a human agent can reply manually for up to 7 days with the human agent tag, but not for automated or promotional messages. Can I send the DM only when a comment contains a keyword? Yes. In MonoChat you can start a flow when a comment contains a keyword such as PRICE or BOOK, and use different flows for different keywords. Comments that do not match stay in the inbox for your team. What happens after the person replies to the DM? The conversation continues like any other Instagram DM. The flow can ask more questions, tag the contact or assign it to an agent, and an AI chatbot can answer free-text questions from your own content and hand over to your team when needed. Keep exploring Instagram AI Chatbot Put an AI chatbot on your Instagram DMs. Instagram Click-to-DM Ads Automation Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. Instagram Story Reply Automation Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales. First month of Growth on us Turn Instagram comments into conversations Connect your Instagram Business account, set your keywords and let every comment start a private DM your team can close. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram Story Reply Automation URL: https://monochat.ai/platforms/instagram-business/story-replies > Automate Instagram story replies and mentions: answer in seconds, send keyword replies, thank people who tag you and turn story reactions into sales. Home Platforms Instagram Business Instagram Story Reply Automation Instagram Story Replies Instagram story reply automation that turns story reactions into conversations Every reply to your story and every mention of your account arrives in MonoChat as a DM. Answer in seconds with keyword replies or AI, thank people who tag you and move interested viewers to a booking or a sale. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Story replies Story mentions Keyword replies Shared team inbox C Crumb & Co Active now How much is the pistachio cake from your story? 09:31 The pistachio cake is 38 € and serves 8. Would you like one for pickup? 09:31 Order for pickup See all cakes Order for pickup 09:32 Pickup reserved Pistachio cake · Saturday 11:00 Pay by link or in store Done! See you on Saturday. 09:32 Story replies and mentions How Instagram story replies and mentions reach your business Stories are where people react on impulse. When they reply or tag you, Instagram delivers it as a message, so you can answer privately and keep the conversation going. Story replies arrive as DMs A reply to your story lands in your messages together with the story it answers, so the conversation is private from the first word. Mentions come in as messages When someone mentions your account in their story, you receive it as a message: from public accounts, or private accounts that follow you. The story itself is visible for 24 hours. The 24-hour window applies Automated replies run within 24 hours of the person’s last message. A team member can answer manually up to 7 days with the human agent tag. Disclose automation where the law requires. What MonoChat adds Everything you need to answer stories at scale Your stories start the conversation. MonoChat answers, routes and measures it. Every story reply in one inbox Story replies and mentions sit next to DMs, WhatsApp and web chat in the shared team inbox. Shared team inbox Keyword replies for story calls to action Ask viewers to reply with a word such as PRICE or BOOK, and the flow sends the matching answer instantly. Instagram quick replies guide AI answers for everything else An AI assistant trained on your own content answers free-text replies and hands over when it is unsure. Instagram AI chatbot Thank, tag and assign mentions Send a thank-you when someone tags you, label the contact and assign it to the person who handles creators. Workflow automation Bookings and payments in the DM Move interested viewers to an appointment, an order or a secure payment link without leaving Instagram. Payment integrations Source tags and analytics Tag conversations that start from stories and see how many become leads, bookings and sales. Analytics Example: story keyword to booking Turn a story call to action into booked appointments A fitness studio posts a story: “Reply BOOK for a free trial class.” Every reply gets the class times instantly, and the booking is confirmed in the same DM. A different keyword per story or offer Buttons with the next free slots Reminder and contact tag set automatically Read the Instagram DM automation guide P Pulse Studio Active now BOOK 18:05 Great! Free trial classes this week: 18:05 Tue 18:00 Pilates Thu 19:00 HIIT Thu 19:00 HIIT 18:06 Trial class booked HIIT · Thursday 19:00 Reminder set for Thursday morning See you there! Bring water and a towel. 18:06 Example: story mention Thank every customer who mentions you in their story A guest tags a café in their brunch story. MonoChat sends a thank-you right away, tags the contact as a story mention and invites them back with a table booking. Instant thank-you to every mention Contact tagged for your marketing team A next step such as a booking or an offer See workflow automation C Crumb & Co Active now Mentioned you in their story: “Best brunch in town!” 11:48 Thank you so much for sharing! Show this message on your next visit for a free coffee. 11:48 Oh nice, thanks! 11:52 You are welcome. Shall we save you a table this weekend? 11:52 Book a table Maybe later How to automate Instagram story replies with MonoChat Four steps from your Instagram account to stories that answer themselves. 1 Connect Instagram Connect your Instagram professional account, linked to a Facebook Page, so story replies and mentions arrive in MonoChat. 2 Build your story flows In the no-code builder, decide what happens on a story reply or mention: keyword replies, tags, assignment or a lead flow. 3 Add AI and handover Add your content to the AI knowledge base for free-text questions and set when a conversation goes to a person. 4 Post and measure Post stories with a clear “reply with…” prompt, follow the conversations in the inbox and compare results in analytics. Instagram story reply use cases by industry Story replies work wherever your stories show something people want to ask about. Beauty salons Turn story replies about new looks into appointments. Fitness & wellness Book classes straight from a story reply. E-commerce Answer “how much?” and recommend the right product. Retail Suggest products and check availability from a story. Tourism & hospitality Turn destination stories into reservation requests. Real estate Share listing details when viewers reply to a property story. Education Recommend courses to viewers who reply to campus stories. Automotive Answer model questions and suggest the right vehicle. FAQ Instagram story replies FAQ What you can automate on stories, what Instagram allows and how long you have to answer. Can I automatically reply to Instagram story replies? Yes. Story replies arrive as DMs, so a MonoChat flow can answer them instantly with a keyword reply, an AI answer, a booking or a payment link, and hand the chat to a person when needed. Automated replies must be sent within 24 hours of the person’s last message. Do Instagram story mentions arrive in MonoChat too? Yes. When someone mentions your account in their story, it arrives as a message you can answer and automate. Instagram delivers mentions from public accounts, and from private accounts only if they follow you. The story content is available for 24 hours or until it is deleted. Can I send a DM to everyone who viewed my story? No. Instagram only lets businesses message people who contacted them first, for example by replying to a story, mentioning you, sending a DM or commenting. Viewing a story is not enough, so ask viewers to reply with a keyword to start the conversation. How long do I have to answer a story reply? You can reply within 24 hours of the person’s last message, and each new message from them reopens that window. After it closes, a team member can still reply manually for up to 7 days with the human agent tag, which cannot be used for automation or promotions. What is the difference between story replies and comment-to-DM? A story reply is already a private DM, so the conversation is open and you can answer within 24 hours. A comment is public: you can send one private reply per comment within 7 days, and the conversation continues only if the person answers. Can different stories trigger different automatic replies? Yes, with keywords. Give each story or offer its own word, such as PRICE, BOOK or MENU, and the flow sends the matching reply. Anything that does not match a keyword can go to the AI assistant or to your team. Keep exploring Instagram Comment to DM Automation Send an automatic private DM to everyone who comments on your Instagram posts and reels. Instagram AI Chatbot Put an AI chatbot on your Instagram DMs. Instagram Click-to-DM Ads Automation Turn Instagram click-to-DM ads into sales: reply instantly to ad DMs, qualify leads, share payment links and see which ads bring revenue. First month of Growth on us Answer every Instagram story reply Connect Instagram, build your story flows and turn replies and mentions into bookings and sales with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Telegram Chatbot for Business – AI Bot Builder URL: https://monochat.ai/platforms/telegram-bot > Build an AI Telegram bot for your business: answer customers, take bookings and payments, and manage Telegram chats with your other channels. Start free. Home Platforms Telegram Bot Telegram Bot Telegram Bot for Business Answer, Book and Sell in Telegram Use Telegram with MonoChat to serve customers faster. Automate replies with bots, share large files, and manage bookings and payments. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth BotFather setup Inline buttons Bookings Payments N Nova Clinic Bot Active now Hi! Can you help me book an appointment? 09:40 Sure — what day/time works for you? 09:40 Tomorrow at 6pm — also can you share the location? 09:41 Done ✅ I’ve confirmed it and sent you the address + reminder. 09:41 Telegram Bot Features Use Telegram's infrastructure for your business with MonoChat Direct Communication Communicate instantly with your customers on Telegram Instant messaging Group chat support Channel broadcast Bot integration Cloud Services Use Telegram's cloud infrastructure for media and files Cloud storage File sharing Media synchronization Cross-device access Reservation System Accept and manage reservations via Telegram Automatic reservations Calendar integration Reminder notifications Booking confirmation Telegram Payments Make sales with secure payment flows Payment integration Invoice generation Payment tracking Faster checkout Powerful Bot API Use Telegram's advanced bot features Custom keyboard Inline buttons Command handling Webhook support Secure Communication Run secure conversations with privacy controls Secret chat support Two-factor authentication Privacy controls Account security Bot + team inbox A Telegram chatbot that hands over to your team Let the bot handle commands, buttons and common questions, and pass the chat to an agent in the shared inbox when a person is needed. Connect the bot with your BotFather token Inline buttons, commands and guided flows Agent handoff with the full conversation history Telegram alongside WhatsApp, Instagram and web chat AI assistants and chatbots Workflow automation Team inbox All channels Alex P. · Telegram Can you send me the invoice? Billing team Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied How to Create a Telegram Bot for Your Business Start providing service with Telegram in 4 simple steps 1 Create Telegram Bot Create a bot via BotFather and connect it to MonoChat 2 Set Up Cloud Sharing Enable file and media sharing using Telegram's cloud features 3 Enable Reservations Let customers book appointments with automated reservation flows 4 Start Selling Receive orders on Telegram and take payments securely Go deeper Telegram Bot features in detail Each capability has its own guide with examples, setup steps and FAQs. Telegram AI Chatbot Build an AI chatbot for Telegram that answers from your own content 24/7, books and sells with buttons, and hands chats to your team. Telegram Broadcast Send Telegram broadcast messages to everyone who started your bot: segment subscribers, add buttons and media, schedule sends and answer replies with AI. FAQ Telegram Bot FAQ Bot setup, automation, reservations, payments, and cloud sync — answered. How do I connect a Telegram bot to MonoChat? Create a bot via BotFather, copy the bot token, and connect it inside MonoChat. Once connected, Telegram conversations flow into your team inbox for automation and human support. Can I use Telegram with a shared team inbox? Yes. MonoChat turns Telegram into a shared inbox where multiple agents can collaborate, assign conversations, track history per customer, and maintain response SLAs. What Telegram bot features are supported (buttons, commands, webhooks)? MonoChat supports common Bot API capabilities such as command handling, inline buttons/keyboards, and webhook-based message delivery—so you can build interactive journeys and automations. Can I automate replies and hand off to a human agent? Yes. You can automate replies with bots and workflows, then hand off to an agent when the user needs human help or when an intent/rule triggers escalation. Can I manage reservations and bookings through Telegram? Yes. You can run reservation flows in Telegram, collect booking details, confirm availability, and send reminders. MonoChat can also integrate with calendars and back-office systems. Does Telegram support payments, and can MonoChat track them? Telegram supports payment flows depending on your setup. MonoChat can orchestrate the journey (invoices, confirmations) and track outcomes so payments are linked to the conversation. Can I share large files and media with customers? Yes. Telegram’s cloud infrastructure makes file sharing easy. With MonoChat, you can keep media and files organized inside the conversation context and accessible across your team. Is Telegram secure for customer communication? Telegram offers strong security options and privacy controls. MonoChat adds operational security with access control and workspace-level collaboration so teams can work safely. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. First month of Growth on us Reach Your Global Customers with Telegram Bot Connect Telegram to one inbox, automate replies with bots, and run reservations and payments with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Telegram AI Chatbot – AI Bot for Your Business URL: https://monochat.ai/platforms/telegram-bot/ai-chatbot > Build an AI chatbot for Telegram that answers from your own content 24/7, books and sells with buttons, and hands chats to your team. Start free. Home Platforms Telegram Bot Telegram AI Chatbot Telegram AI Chatbot AI chatbot for Telegram that answers, books and hands over Connect your Telegram bot to MonoChat and let AI reply to every message. It answers from your own content, speaks the customer’s language, guides people with buttons and passes the chat to your team when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth 24/7 answers Your own content Inline buttons Human handover N Nova Clinic Bot bot Hi, can I see a dermatologist this week? 22:14 Hi! Dr. Aydın has two free slots this week. Which one suits you? 22:14 Thu 11:00 Fri 16:30 Fri 16:30 22:15 Appointment booked Dermatology · Friday 16:30 Reminder the day before Done. I will remind you on Thursday. 22:15 What it can do What an AI Telegram bot does for your business One AI assistant behind your Telegram bot for questions, bookings, orders and the automations behind them. Answers in seconds, day and night The bot replies to every Telegram message instantly, including nights, weekends and busy launch days. AI assistants and chatbots Grounded in your own content Answers come from your documents, web pages and FAQs, not from guesses. AI knowledge base Replies in the customer’s language Language detection lets the bot answer each person in the language they write in. Buttons, commands and guided flows Mix free-text AI answers with inline buttons, custom keyboards and commands such as /start or /help. Books, sells and runs workflows Take reservations, send payment links and trigger no-code workflows from what the customer says. Workflow automation Uses the AI model you choose Connect OpenAI, Anthropic, Google Gemini or your own model with your own API keys. Custom LLMs AI knowledge base A Telegram chatbot that knows your business Upload PDFs, spreadsheets, web pages and text. MonoChat indexes them so the bot grounds every Telegram answer in your own material. Add price lists, policies, course catalogues and FAQs Split knowledge into scopes such as sales, support or policies Update or re-index content whenever it changes Explore the AI knowledge base Telegram bot overview N Nova Academy Bot bot Is the UX design course online or in person? 10:02 Both. The online group meets Tuesday and Thursday evenings, the in-person group on Saturdays. Each runs for 8 weeks. 10:02 Do I get a certificate? 10:03 Yes, you receive a certificate after the final project. Shall I send you the enrolment form? 10:03 Send the form Talk to an advisor Human handover Hand Telegram chats over to your team When a question is complex or the customer asks for a person, the bot routes the chat to the right agent in the shared inbox with the full history. The agent replies through the same Telegram bot. Escalation rules for complex or sensitive cases Assignment to the right team or agent Telegram next to WhatsApp, Instagram and web chat in one inbox See the team inbox Telegram broadcasts N Nova Store Bot bot My parcel says delivered but I did not get it. 18:31 Sorry about that. I am passing your order details to our support team now. 18:31 Hi, this is Leyla from support. I have opened a claim with the courier and will update you here. 18:34 Great, thank you! 18:35 How to build an AI chatbot for Telegram Four steps from a new bot to an AI assistant that is live. 1 Create the bot in BotFather Open @BotFather in Telegram, create a bot with /newbot, set its name and username, and copy the bot token. 2 Connect it to MonoChat Paste the token into MonoChat. Telegram messages to your bot now arrive in the shared inbox. 3 Add content and rules Upload your knowledge, choose the AI model, write instructions and decide when the bot books, starts a workflow or hands over. 4 Share the link and go live Publish your t.me link on your site and socials, then follow conversations and analytics to refine the answers. Telegram chatbot use cases by industry The same AI building blocks, set up for the way your sector talks to customers. E-commerce Product questions, order status, returns and payment links. Education Course information, enrolment forms and student support. Tourism & hospitality Reservations, guest questions and tour booking. Healthcare Appointment booking, reminders and clinic FAQ answers. Fitness & wellness Class booking, membership questions and renewals. Call center AI first-line support with routing to the right agent. FAQ Telegram AI chatbot FAQ Setup, answers, handover and cost for an AI bot on Telegram. How do I create an AI chatbot for Telegram? Create a bot with @BotFather and copy its token, connect the token in MonoChat, add your content to the AI knowledge base and turn the AI assistant on. No code is needed; buttons, rules and workflows are set up in the visual builder. Can a Telegram bot message customers first? No. Telegram bots cannot start conversations: a person has to message the bot first or add it to a group. Share your t.me link or a QR code so customers can open the chat. After that you can reply at any time and send broadcasts to people who started your bot. How does the bot know the right answers about my business? You add your own material to the AI knowledge base: PDFs, spreadsheets, web pages and text. The bot retrieves the relevant passages and grounds its reply in them, which reduces made-up answers. What happens when the AI cannot answer? It hands the chat to your team. The conversation is assigned to the right agent in the shared inbox, the agent sees the full history and replies through the same Telegram bot. Which languages and AI models are supported? The bot detects the customer’s language and replies in it. You can use OpenAI, Anthropic, Google Gemini and other providers, or connect your own model with your own API keys. How much does a Telegram AI chatbot cost? Telegram lets bots message their users at no cost by default. MonoChat has a free plan with 1,000 outgoing messages a month, and incoming messages are never counted, so you can build and test your bot before moving to a paid plan. Keep exploring Telegram Broadcast Send Telegram broadcast messages to everyone who started your bot: segment subscribers, add buttons and media, schedule sends and answer replies with AI. First month of Growth on us Launch your Telegram AI chatbot with MonoChat Connect your bot, add your content and let AI answer on Telegram while your team handles the chats that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Telegram Broadcast – Bulk Messages via Your Bot URL: https://monochat.ai/platforms/telegram-bot/broadcast > Send Telegram broadcast messages to everyone who started your bot: segment subscribers, add buttons and media, schedule sends and answer replies with AI. Home Platforms Telegram Bot Telegram Broadcast Telegram Broadcast Telegram broadcast messages to everyone who started your bot Send announcements, offers and reminders from your Telegram bot to the right subscribers. Add images and buttons, schedule the send, and let AI and your team answer every reply in one inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Subscriber segments Buttons and media Scheduling AI replies N Nova Store Bot bot Autumn collection is here Subscriber offer: 15% off Until Sunday 23:59 Our new autumn coats and boots are live. As a subscriber you get 15% off until Sunday. 10:00 Shop the collection Ask a question Do you have the trench coat in size M? 10:07 Yes, size M is in stock in beige and black. Which colour would you like? 10:07 Beige Black What you can do Telegram bulk messaging that starts conversations Plan, send and follow up on Telegram broadcasts from the same place your team already answers customers. Target the right subscribers Build segments from tags, contact attributes and past conversations instead of messaging everyone. Rich messages with buttons Send text with images, files and inline buttons that open a page or start a flow in the chat. Send now or schedule Launch a broadcast immediately or schedule it for the time your audience is most active. Replies land in the shared inbox Every answer to a broadcast becomes a normal Telegram conversation your team can assign and close. Unified team inbox AI answers the follow-up questions The Telegram AI chatbot replies to questions a broadcast triggers and hands over when a person is needed. Telegram AI chatbot Track delivery and replies See how each broadcast performed and which segments responded, so the next one is better. Analytics Telegram rules How Telegram bot broadcasts work Telegram sets the boundaries for bulk messaging from bots. Plan your broadcasts around them. Only people who started your bot Bots cannot start conversations. A person has to message your bot or press Start before they can receive a broadcast. Free to send, with a speed limit Bots message their users at no cost by default. Bulk sending is limited to about 30 messages per second. Paid broadcasts for very large bots Bots with at least 100,000 monthly active users and 100,000 Stars can send up to 1,000 messages per second for 0.1 Star per extra message. Subscribers stay in control Anyone can stop or block your bot at any time, so relevant, well-timed messages keep your audience. Announcements Turn an announcement into enrolments A course launch, a new product or an event goes out to the subscribers who care. When people reply with questions, the AI chatbot answers from your knowledge base and collects sign-ups in the same chat. Segment by interest tags such as “design” or “marketing” AI answers follow-up questions instantly Interested replies are tagged for your sales team See the Telegram AI chatbot N Nova Academy Bot bot Registration for the spring UX design course closes on Friday. 8 weeks, online or in person. 09:30 Course details Register Is there an evening group? I work during the day. 09:42 Yes, the online group meets Tuesday and Thursday from 19:00 to 21:00. Shall I reserve a seat for you? 09:42 Reserve a seat Updates and reminders Send updates people can act on Schedule changes, renewals and event reminders reach subscribers in their private chat with your bot. Buttons let them confirm, reschedule or ask for help, and each tap can run a workflow. Buttons that confirm, reschedule or open a form Button taps trigger no-code workflows Requests that need a person go to the right agent Explore workflow automation Telegram bot overview N Nova Fitness Bot bot Schedule update: Saturday’s yoga class moves from 09:00 to 10:30 this week. 18:00 Keep my spot Switch to Sunday Switch to Sunday 18:04 Booking changed Yoga · Sunday 10:00 Reminder on Saturday evening Done, you are booked for Sunday instead. 18:04 How to send a Telegram broadcast with MonoChat Four steps from a bot token to a tracked broadcast. 1 Connect your bot and grow subscribers Connect your BotFather token to MonoChat and share your t.me link or a QR code. Everyone who starts the bot becomes a contact. 2 Build a segment Filter contacts by tags, attributes and conversation history, and leave out anyone who asked to stop receiving messages. 3 Write and schedule Compose the message with text, media and buttons, then send it now or pick a date and time. 4 Follow up and measure Replies arrive in the shared inbox for AI, workflows or agents, and analytics show delivery and responses. Telegram broadcast use cases by industry The same broadcast tools, used for the updates your customers actually want. E-commerce New arrivals, subscriber offers and back-in-stock alerts. Retail Store events, opening-hour changes and loyalty news. Education Course launches, enrolment deadlines and class reminders. Tourism & hospitality Seasonal offers, trip updates and guest information. Fitness & wellness Schedule changes, new classes and membership renewals. Non-profit Campaign updates, event invitations and volunteer calls. FAQ Telegram broadcast FAQ Who you can reach, how fast you can send and what it costs. Can I send bulk messages with a Telegram bot? Yes. A Telegram bot can send the same message to many users, as long as each of them has started a chat with the bot. You cannot use a bot to message phone numbers or usernames that never contacted it. Who receives a Telegram bot broadcast? Only people who messaged your bot or pressed Start and have not blocked it. Telegram bots cannot start conversations, so grow your audience by sharing your t.me link, a QR code or a button on your website. How many Telegram messages can a bot send per second? Telegram limits bulk sending to about 30 messages per second across users, about one message per second in a single chat and 20 messages per minute in a group. Bots with at least 100,000 monthly active users and 100,000 Stars can turn on paid broadcasts for up to 1,000 messages per second. Does Telegram charge for broadcast messages? By default, bots message their users at no cost. Only paid broadcasts above the free 30 messages per second cost 0.1 Star per message. In MonoChat, outgoing messages count toward your plan, and the free plan includes 1,000 a month. What is the difference between a bot broadcast and a Telegram channel? A channel post goes to every subscriber of the channel in the same way. A bot broadcast lands in each person’s private chat with your bot, can be sent to a specific segment, and every reply comes back to your inbox as a conversation. How do subscribers unsubscribe from Telegram broadcasts? People can stop or block your bot at any time. You can also add an unsubscribe button or command that tags the contact, and exclude that tag from every segment. Follow the consent rules that apply to marketing messages in your country. Keep exploring Telegram AI Chatbot Build an AI chatbot for Telegram that answers from your own content 24/7, books and sells with buttons, and hands chats to your team. First month of Growth on us Send your first Telegram broadcast with MonoChat Connect your bot, segment your subscribers and turn every broadcast reply into a conversation your AI and team can close. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # TikTok DM Automation & Team Inbox URL: https://monochat.ai/platforms/tiktok-business > Connect TikTok DMs to MonoChat: a shared team inbox with routing, AI replies, workflows and analytics, plus optional TikTok Shop order support. Start free. Home Platforms TikTok Business TikTok DMs TikTok DM Automation Turn DMs Into Sales & Support Journeys MonoChat connects TikTok messages to one team inbox — with routing, tags, AI automation, workflows, and analytics. Keep TikTok Shop operations optional, but always connected to the conversation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth DM routing + SLA AI assist + handoff Workflows + tools N Nova Store Active now Hi! I’m interested — can you share price and delivery options? 16:04 Sure ✅ Quick question: which city are you in and what size do you need? 16:04 Dubai — medium. Also, can I return it if it doesn’t fit? 16:05 Yes — I’ll send return policy + checkout link. Want delivery today or tomorrow? 16:05 TikTok Messaging, Built for Teams The core is DMs: route conversations, automate replies, and track outcomes — with TikTok Shop features as an optional layer. Messaging TikTok DMs in Team Inbox Bring TikTok DMs into MonoChat and manage every conversation like a real support & sales channel. Unified inbox for TikTok DMs Assignment, tagging, and SLA handling Conversation history per customer Smart routing to teams & queues Automation Automation & Workflows for TikTok Turn TikTok messages into journeys: auto-ask questions, enrich data, trigger tools, and follow up. Lead qualification flows (questions + branching) Auto-replies and smart wait steps Tool calling (CRM update, ticket create, booking) Fallback & agent handoff rules Commerce Optional: TikTok Shop Operations If you use TikTok Shop, keep orders, reviews, and fulfillment in the same workspace — connected to DMs. Product catalog & inventory sync Order, shipping, and returns updates Review & rating management Message-triggered order support Reviews & Ratings Monitor reviews and respond consistently with templates and team workflows. Review notifications Response templates Rating trends Sentiment notes (optional) Orders & Fulfillment Handle order questions in DMs and keep customers informed automatically. Shipping updates Return handling Customer notifications Order status macros Governance & Controls Operate safely with roles, audit logs, and policy-based automations. Role-based access Workspace isolation Audit logs Safe automation rules One inbox for social DMs TikTok DMs next to Instagram, WhatsApp and Messenger Run TikTok alongside your other social channels. MonoChat keeps every conversation in one inbox with one customer history, so nobody answers the same question twice. Assignment, tags and SLA tracking for every DM AI replies that qualify leads before the handoff Workflows that create CRM leads, tickets and bookings Response-time and conversion reporting Unified team inbox Instagram DM automation Team inbox All channels Lina M. · TikTok Do you deliver tomorrow? AI replied Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied How Does TikTok Messaging Work? Connect DMs, route conversations, automate journeys, and measure outcomes. 1 Connect TikTok DMs Connect TikTok Business to MonoChat and start receiving DMs in your team inbox. 2 Route & Organize Conversations Assign DMs to teams, apply tags, set SLAs, and build routing rules that scale. 3 Automate Replies & Journeys Use workflows + AI to qualify leads, answer FAQs, and trigger actions (CRM, booking, tickets). 4 Measure Results Track response time, reply rate, conversions, and agent performance from dashboards. Go deeper TikTok Business features in detail Each capability has its own guide with examples, setup steps and FAQs. TikTok DM Automation Automate TikTok DMs with MonoChat: AI replies, no-code flows, lead qualification, routing and human handover in one team inbox, within TikTok’s messaging rules. TikTok Messaging Ads Run TikTok messaging ads that open a DM and answer every ad conversation in MonoChat with AI replies, lead qualification and handover to your sales team. FAQ TikTok DMs & Business Messaging FAQ Team inbox, routing, AI automation, workflows, analytics — and optional TikTok Shop operations. What does “TikTok DMs in Team Inbox” mean? It means TikTok messages are centralized inside MonoChat so your team can assign, tag, route, and manage DMs with SLAs—like a real support and sales channel, not just a social inbox. Can MonoChat automate TikTok DM replies with AI? Yes. You can auto-reply to common questions, qualify leads, collect details (city, size, budget), and hand off to agents when needed—using AI and workflow rules. What kinds of workflows can I build for TikTok messaging? You can build journeys that ask questions with branching, wait steps, follow-ups, and tool actions like creating CRM leads, opening tickets, booking appointments, or sending order updates. How does routing and SLA work for TikTok DMs? MonoChat can route DMs by intent, keywords, tags, or business rules into teams/queues, track response time, and help you meet SLAs with assignments and visibility. Do you support TikTok Shop features too? TikTok Shop operations are optional. If you use TikTok Shop, you can connect orders, fulfillment, and reviews to the same workspace so DM support is linked to the customer’s order context. Can I handle orders, returns, and shipping questions directly from DMs? Yes. You can respond with macros/templates and trigger workflows for shipping updates, return instructions, and status checks—so customers get answers quickly without manual back-and-forth. What analytics can I track for TikTok messaging? You can track response time, reply rate, resolution outcomes, conversion signals, and agent performance—plus workflow effectiveness for automated journeys. How quickly can we go live? Typically you can go live quickly after connecting TikTok messaging, then layer in routing, automations, and dashboards as you scale. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. First month of Growth on us Turn Your TikTok DMs into Real Conversations Connect TikTok messaging to MonoChat and manage routing, automation, and outcomes from one inbox — with TikTok Shop as an optional layer. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # TikTok DM Automation – Auto-Reply & AI Chatbot URL: https://monochat.ai/platforms/tiktok-business/dm-automation > Automate TikTok DMs with MonoChat: AI replies, no-code flows, lead qualification, routing and human handover in one team inbox, within TikTok’s messaging rules. Home Platforms TikTok Business TikTok DM Automation TikTok DM Automation TikTok DM automation that replies, qualifies and hands over Answer every TikTok direct message in seconds. MonoChat brings TikTok DMs into your team inbox, replies with AI and no-code flows, collects details such as city, size or budget and passes the chat to your team when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Instant AI replies No-code flows Routing + SLA Human handover N Nova Store Active now Hi! How much is the linen set from your video? 18:12 Hi! The linen set is $64. Which size do you need: S, M or L? 18:12 M. Do you deliver to Dubai? 18:13 Yes, delivery to Dubai takes 2–3 days. Here is your checkout link and our return policy. 18:13 How TikTok DMs work The TikTok messaging rules your automation follows TikTok DMs work differently from Instagram and Messenger. MonoChat automation runs inside TikTok’s Business Messaging rules. The customer writes first Businesses can’t start a TikTok DM. Automation answers people who message you from a video, your profile or a messaging ad. TikTok messaging ads 10 messages in 48 hours After a customer’s message you can send up to 10 messages within 48 hours. Every customer reply opens a new 48-hour window. TikTok messaging guide Availability depends on region TikTok’s Business Messaging API isn’t available for business accounts registered in the EEA, Switzerland or the UK, and US accounts need an extra TikTok review. What you can automate TikTok DM automation features in MonoChat Answer TikTok DMs at the speed of the feed, without losing the human touch. AI replies to common questions An AI assistant answers price, size, delivery and opening-hours questions from your own content, day and night. AI assistants No-code reply flows Build journeys with branching questions, wait steps and follow-ups in the visual workflow builder. Workflow automation Lead qualification Ask for city, size, budget or order number before a person steps in, and keep the answers on the contact. Routing, tags and SLA Route DMs by intent, keywords, tags or business rules to the right team or queue, and track response times. Unified team inbox Actions in your systems Create CRM leads, open tickets or book appointments straight from the TikTok conversation. Integrations Reporting Track response time, reply rate, resolution and agent performance for TikTok next to your other channels. Analytics Sales from TikTok videos Turn product questions into orders When a video takes off, the DMs pile up. The AI assistant answers price and stock questions, asks for size and city and offers the next step while interest is high. Answers from your product and policy content Asks the questions your sales team needs Hands warm leads to sales with the full history See workflow automation L Lumi Skincare Active now Is the vitamin C serum OK for sensitive skin? 21:05 Yes, it’s fragrance-free and made for sensitive skin. Would you like 30 ml or 50 ml? 21:05 50 ml. Can I pay on delivery? 21:06 Pay on delivery is available. I’m passing your order to our team to confirm the address. 21:06 Support and handover Hand complex DMs over to your team Order problems and complaints need a person. MonoChat recognises them, collects the order number and assigns the chat to support in the shared inbox. Escalation by intent or keyword Assignment to the right team or agent Agents reply from the same TikTok account See the team inbox N Nova Store Active now My order still hasn’t arrived 😕 10:41 Sorry about that! Could you share your order number so I can check? 10:41 It’s 48213. 10:42 Hi, this is Sara from support. Your parcel is with the courier and arrives tomorrow. 10:44 How to set up TikTok DM automation in MonoChat Four steps from your TikTok business account to automated replies. 1 Connect TikTok Connect your TikTok business account to MonoChat. Check first that its region supports TikTok’s Business Messaging API. 2 Add your content Upload product details, FAQs and policies to the AI knowledge base so replies stay accurate. 3 Build the flow Set the first reply, qualifying questions, routing rules and when to hand over to a person. 4 Go live and measure Turn automation on, follow DMs in the inbox and improve replies with analytics. TikTok DM automation by industry Where fast replies to TikTok DMs make the biggest difference. E-commerce Price, size and stock questions from product videos. Retail Store hours, availability and order status. Beauty salons Treatment questions and appointment requests. Education Course questions and enrollment leads. Fitness & wellness Class schedules, trial sessions and memberships. Tourism & hospitality Trip questions and reservation requests. FAQ TikTok DM automation FAQ What you can automate, TikTok’s messaging limits and where the Business Messaging API is available. Can I automate TikTok DMs? Yes. With your TikTok business account connected to MonoChat, AI replies and no-code flows answer DMs, ask qualifying questions, route conversations and hand over to your team. TikTok also offers its own automatic messages, such as a welcome message and keyword replies, for eligible accounts. Can a business send the first message on TikTok? No. Through TikTok’s Business Messaging API, a business can only reply to people who messaged it first. So the goal is to make starting a chat easy, from videos, your profile or messaging ads, and to answer instantly. How many messages can I send after a customer writes? After a customer’s message you can send up to 10 messages within 48 hours. Each time the customer replies, a new 48-hour window opens. Ending your message with a clear question keeps the conversation going. Is TikTok DM automation available in Europe or the UK? Not at the moment. TikTok’s Business Messaging API isn’t available for business accounts registered in the European Economic Area, Switzerland or the United Kingdom, and US-registered accounts are subject to an additional TikTok data-security review. Availability depends on where your account is registered, so contact us to check yours. Will automation replace my team? No. Automation handles the first reply and repetitive questions. When a case is complex or the customer asks for a person, the chat is assigned to an agent in the shared inbox with the full history. Can I manage TikTok DMs together with Instagram and WhatsApp? Yes. TikTok DMs land in the same MonoChat inbox as WhatsApp, Instagram, Messenger, Telegram and web chat, with one customer history and the same routing and reporting. Keep exploring TikTok Messaging Ads Run TikTok messaging ads that open a DM and answer every ad conversation in MonoChat with AI replies, lead qualification and handover to your sales team. First month of Growth on us Automate your TikTok DMs with MonoChat Connect your TikTok business account, set up AI replies and flows, and let your team focus on the conversations that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # TikTok Messaging Ads – Reply to Ad DMs Instantly URL: https://monochat.ai/platforms/tiktok-business/messaging-ads > Run TikTok messaging ads that open a DM and answer every ad conversation in MonoChat with AI replies, lead qualification and handover to your sales team. Home Platforms TikTok Business TikTok Messaging Ads TikTok Messaging Ads TikTok messaging ads answered the moment people tap Messaging ads send people from a TikTok video straight into a conversation with your business. MonoChat answers those chats instantly with AI and no-code flows, qualifies the lead and passes it to your sales team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Direct Messaging Ads Instant first reply Lead qualification One team inbox B Bright Academy Active now Hi! I saw your ad for the English course. When does the next class start? 19:30 Hi, thanks for your message! The next evening class starts on 3 November. What is your current level? 19:30 Intermediate, I think. 19:31 Then the B1 group fits you. Shall I ask an advisor to send you the schedule and price? 19:31 How messaging ads work Two ways TikTok messaging ads start a conversation TikTok runs messaging ads in select markets. Both types send the people who tap your ad into a chat, and MonoChat can answer them. Direct Messaging Ads The ad opens a DM with your TikTok business account inside the TikTok app. With TikTok connected, those chats land in your MonoChat inbox. TikTok DM automation Ads to WhatsApp or Messenger Instant Messaging Ads can send people to WhatsApp or Messenger instead. MonoChat connects both channels, so the same flows and team answer there. WhatsApp Business API TikTok’s messaging rules still apply The person sends the first message. You can then send up to 10 messages in 48 hours, and each reply opens a new window. TikTok messaging guide Why MonoChat Make every ad conversation count You pay for each tap. These features make sure no conversation from a messaging ad goes unanswered. Reply within minutes, day and night TikTok’s own guidance says prospects keep chatting more often when they get a reply within 3 minutes. AI replies answer at once, even at night. AI assistants Qualify leads in the chat Ask what sales needs to know, such as budget, location or preferred date, with branching no-code flows. Workflow automation Route hot leads to sales Assign qualified conversations to the right team or agent, with tags and SLA tracking. Unified team inbox Book and create leads Book appointments, create CRM leads or open tickets straight from the ad conversation. Integrations Follow up inside the window Use wait steps and follow-ups that stay within TikTok’s 48-hour messaging rules. See what ads bring in Track response time, reply rate and conversions from TikTok conversations in analytics. Analytics Direct Messaging Ads From ad tap to booked appointment A beauty clinic runs a Direct Messaging ad. The AI assistant answers the first question, offers a time and books the consultation, and the team sees every booking in the inbox. First reply in seconds Booking inside the DM Every booked lead visible to the team See AI assistants G Glow Clinic Active now Hi! How much is a skin consultation? 20:14 Hi! A skin consultation is $40 and takes 30 minutes. Would you like to book one? 20:14 Yes, Saturday morning? 20:15 Done! You’re booked for Saturday at 10:00. See you then. 20:15 Ads to WhatsApp Send ad traffic to WhatsApp, keep it in one inbox A car dealership sends its TikTok ad to WhatsApp. MonoChat answers there, collects the model and preferred day, and assigns the test-drive request to sales. Same flows on WhatsApp and TikTok Lead details saved to the contact Sales replies from the shared inbox Read the click-to-WhatsApp ads guide D Drive Motors Business account Hi, I saw your TikTok ad. Can I test drive the new SUV? 17:02 Of course! Which day works for you, and do you prefer petrol or hybrid? 17:02 Hybrid, Thursday afternoon. 17:03 Thanks! I’ve passed your request to our sales team. They’ll confirm the time here shortly. 17:03 How to answer TikTok messaging ads with MonoChat Set up the channel, the campaign and the reply flow. 1 Connect your channels Connect your TikTok business account to MonoChat, plus WhatsApp or Messenger if your ads send people there. 2 Create the ad In TikTok Ads Manager, choose Lead generation, TikTok direct messages as the destination and Conversations as the goal. Allow DMs from everyone. 3 Build the reply flow Write the first reply, qualifying questions and handover rules in MonoChat, matched to what your ad invites people to ask. 4 Launch and follow up Answer every chat in the shared inbox and track response time and outcomes in analytics. TikTok messaging ads by industry Sectors where a conversation sells better than a landing page. Beauty salons Consultations and treatment bookings from ads. Healthcare Appointment requests and clinic questions. Real estate Viewing requests and buyer qualification. Automotive Test drives and trade-in questions. Education Course enquiries and enrollment leads. E-commerce Product questions that turn into orders. FAQ TikTok messaging ads FAQ How messaging ads work, how to set them up and what happens after the first message. What are TikTok messaging ads? Messaging ads are TikTok ads whose call to action opens a conversation instead of a website. Direct Messaging Ads open a DM with your TikTok business account; Instant Messaging Ads send people to apps such as WhatsApp or Messenger. TikTok offers them in select markets. How do I set up a TikTok Direct Messaging ad? In TikTok Ads Manager, create a campaign with the Lead generation objective, choose TikTok direct messages as the destination and pick an optimization goal such as Conversations. You need a TikTok business account that accepts messages from everyone, and you can add a welcome message to the ad. Can MonoChat reply to messaging ad conversations automatically? Yes. With your TikTok business account connected, conversations started from messaging ads arrive in the MonoChat inbox. AI replies and no-code flows answer, qualify and route them, and your team takes over when needed. Can I message people again after the ad conversation? Only within TikTok’s rules. After a person’s message you can send up to 10 messages in 48 hours, and each reply opens a new 48-hour window. Businesses can’t start conversations with people who haven’t messaged them. Which optimization goal should I choose? TikTok recommends Conversations for Direct Messaging Ads. A Leads goal with automatic lead capture also exists, but TikTok currently offers it only for ad accounts and targeting in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Can I use TikTok messaging ads with MonoChat in every country? No. Messaging ads run in select markets, and TikTok’s Business Messaging API isn’t available for business accounts registered in the EEA, Switzerland or the UK. US-registered accounts need an additional TikTok data-security review, so check your account’s region with us before you plan a campaign. Keep exploring TikTok DM Automation Automate TikTok DMs with MonoChat: AI replies, no-code flows, lead qualification, routing and human handover in one team inbox, within TikTok’s messaging rules. First month of Growth on us Answer every TikTok ad conversation Connect TikTok to MonoChat and let AI reply, qualify and route the people your messaging ads bring in. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Twilio SMS Integration: Two-Way SMS & OTP URL: https://monochat.ai/platforms/twilio > Connect your Twilio account to run two-way SMS, OTP codes, alerts and reminders from MonoChat, with AI routing, workflows and analytics built in. Home Platforms Twilio Twilio Integration Twilio SMS Integration OTP, Reminders and Two-Way SMS in One Inbox Connect Twilio to MonoChat and use SMS for OTP, alerts, reminders and two-way conversations. Automate journeys, route replies to AI or agents, trigger APIs and track everything in one dashboard. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic SMS Nova Clinic: your appointment is tomorrow at 10:00. Reply YES to confirm or R to reschedule. 09:00 R 09:06 No problem. Which day works better for you? 09:06 Thursday afternoon. 09:07 Appointment rescheduled Thursday · 14:30 Reminder scheduled Done. See you on Thursday at 14:30. 09:07 Twilio Features in MonoChat Everything your team needs to turn Twilio into an automated customer journey channel. OTP & Verification Flows Use Twilio for account verification, login codes and secure customer actions. Login OTP and phone verification Password reset and device approval Security alerts and suspicious activity notices Retry, timeout and failure handling with workflows Alerts, Reminders & Updates Send time-sensitive messages that customers actually need to see. Appointment and booking reminders Payment and renewal reminders Order, delivery and ticket status updates Event, policy and service notifications Two-way SMS Inbox Turn Twilio into a real conversation channel, not just an outbound sender. Inbound replies in the shared team inbox Agent assignment, tags and notes Customer-level conversation history SLA-friendly routing and ownership Workflow Automation Trigger Twilio from MonoChat journeys and automate the next best action. Send SMS from workflow nodes Wait for replies and branch by response Call APIs and custom functions Fallback to WhatsApp, email or human agents AI Routing & Smart Handoff Use AI to understand replies, classify intent and route conversations to the right team. Intent detection on inbound SMS Lead qualification and support triage Automatic routing to teams or agents Human handoff when confidence is low Governance & Safe Sending Operate Twilio with control, visibility and responsible sending practices. Opt-out and STOP keyword handling Rate limiting and safe sending rules Role-based access and audit logs Delivery, reply and workflow performance tracking Twilio delivers the SMS. MonoChat orchestrates the journey. Twilio handles SMS infrastructure. MonoChat adds the business layer: workflows, AI routing, shared inbox, customer history, custom functions, analytics and team collaboration. Send: Trigger Twilio from workflows, APIs or manual agent actions. Receive: Bring inbound replies into the MonoChat team inbox. Automate: Branch journeys by reply, status, timing or customer data. Measure: Track delivery, replies, conversions and team performance. Workflow automation WhatsApp Business API Team inbox All channels Maya R. · SMS YES, please confirm my appointment. Confirmed Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied Twilio Use Cases Launch practical SMS flows for support, sales, operations and security. E-commerce Send order confirmations, delivery updates and abandoned checkout reminders. Order confirmed Out for delivery Payment reminder Customer reply routing Healthcare & Clinics Reduce no-shows with appointment reminders and follow-up messages. Appointment reminder Check-in instruction Lab result notice Reschedule flow Real Estate Qualify leads, confirm viewings and follow up after property visits. Viewing confirmation Lead qualification Agent handoff Post-visit follow-up Finance & Insurance Send secure alerts, renewal reminders and claim status updates. OTP verification Policy renewal Claim update Payment alert How to Connect Twilio SMS to MonoChat Start using Twilio in MonoChat in four simple steps 1 Connect Twilio Add your Twilio account credentials, sender number and workspace permissions. 2 Create SMS Workflows Build OTP, reminder, alert and reply-based journeys with MonoChat automation. 3 Route Replies Send customer replies to AI, agents, teams or custom workflow branches. 4 Track Performance Measure delivery, replies, conversions, workflow results and agent activity. Governance Safe Twilio Operations SMS is direct, fast and regulated. MonoChat helps your team operate Twilio with controls, visibility and responsible sending practices. Opt-out and STOP keyword support Rate limits, retries and sending controls Role-based access for teams Audit logs for operational visibility Customer-level history and workflow tracking Opt-out handling Rate limiting Retry logic Analytics FAQ Twilio Integration FAQ Everything you need to know about using Twilio with MonoChat workflows, inbox, AI routing and analytics. Can I connect Twilio to MonoChat? Yes. MonoChat lets you connect Twilio and use it as a customer communication channel for outbound messages, inbound replies, workflows, AI routing and team inbox operations. What can I send through Twilio in MonoChat? You can send OTP codes, verification messages, reminders, alerts, transactional updates, payment notifications, delivery updates, surveys and two-way support messages. Does MonoChat support two-way Twilio? Yes. Customer replies can be received in MonoChat’s shared inbox, assigned to agents, routed by workflow rules or handled by AI when appropriate. Can I build automated Twilio workflows? Yes. You can trigger SMS from workflows, wait for replies, branch by customer response, call external APIs, run custom functions and hand over to agents. Is Twilio good for OTP and verification? Yes. Twilio is commonly used for OTP, account verification, password resets and security alerts. MonoChat adds orchestration, visibility and operational control around those flows. Can I use Twilio together with WhatsApp and other channels? Yes. MonoChat can orchestrate SMS alongside WhatsApp, Instagram, Facebook, WebChat, Telegram and other channels from the same customer profile and workflow layer. How does MonoChat help with compliance? MonoChat supports opt-out handling, safe sending rules, role-based access, audit logs, rate limiting and governance controls to help teams operate SMS responsibly. Do I get SMS analytics? Yes. You can track delivery performance, replies, conversions, workflow results, customer history and agent activity inside MonoChat dashboards. Go deeper Twilio features in detail Each capability has its own guide with examples, setup steps and FAQs. Two-Way SMS with Twilio Let customers reply to your Twilio number and answer every SMS from one team inbox, with AI replies, keyword workflows, routing and STOP opt-out handling. SMS OTP Verification with Twilio Send SMS OTP codes for sign-up, login and password resets through your Twilio account, with retries, WhatsApp fallback, security alerts and delivery tracking. SMS Campaigns with Twilio Run SMS marketing campaigns on your Twilio account: segment opted-in contacts, schedule sends, handle STOP opt-outs and answer every reply in one inbox. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. First month of Growth on us Connect Twilio to MonoChat Use Twilio for OTP, alerts, reminders and two-way SMS — then orchestrate every customer journey with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # SMS OTP Verification with Twilio – Login Codes URL: https://monochat.ai/platforms/twilio/otp-verification > Send SMS OTP codes for sign-up, login and password resets through your Twilio account, with retries, WhatsApp fallback, security alerts and delivery tracking. Home Platforms Twilio SMS OTP Verification with Twilio SMS OTP Verification SMS OTP verification with Twilio codes, retries and fallback in one flow Send one-time passwords for sign-up, login, password resets and payments through your own Twilio account. MonoChat workflows handle timeouts, retries and fallback, and keep a record of every code you send. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Login and sign-up codes Password resets Retry and fallback Security alerts N Nova Bank SMS Nova Bank: 482913 is your login code. It expires in 5 minutes. Never share it with anyone, including our staff. 08:41 Nova Bank: you signed in on a new device (Chrome on Windows). Not you? Reply NO. 08:42 NO 08:45 Security check started New device · Chrome on Windows Security team notified Thank you. We have flagged this sign-in and our security team will contact you shortly. 08:45 How it works How SMS OTP verification works in MonoChat Your app stays in charge of creating and checking the code. MonoChat sends it through your Twilio account and manages everything around the message. Your app or a custom function creates the code and starts the workflow by API MonoChat sends the SMS from your Twilio number with your brand name and the expiry time No delivery or no sign-in? The workflow resends, waits or falls back to WhatsApp or email Every send, status and fallback is recorded for your team Workflow automation Custom functions N Nova Shop SMS Nova Shop: 739204 is your password reset code. Valid for 10 minutes. 14:02 Nova Shop: here is a new code, 615830. Your previous code no longer works. 14:04 Password changed Nova Shop account Today at 14:05 Nova Shop: your password was changed. Not you? Reply NO and our team will help. 14:05 Features Everything around the code, handled in one workflow Twilio delivers the SMS. MonoChat decides when to send, what to do when it fails and who sees the result. Login and sign-up codes Send one-time codes for phone verification, sign-up and two-factor login from your Twilio number. Phone number verification Two-factor login codes New device approval Password reset and recovery Let customers recover access with a code sent to the phone number on file. Password reset codes Account recovery Confirmation of changed details Retry, timeout and fallback Workflows decide what happens when a code is not delivered or not used in time. Resends with limits Timeout and failure handling Fallback to WhatsApp or email Workflow automation Started by API or custom function Trigger an OTP workflow from your app or backend, or generate the code in a MonoChat custom function. API-triggered workflows Custom functions for your own logic Code and expiry inserted into the message Custom functions Security alerts customers can answer Send sign-in, payment and account-change alerts, and route a NO reply straight to your team. Suspicious activity notices Reply-based escalation Handoff to security or support agents Delivery tracking and audit logs See what was sent, when and what happened next, with access limited by role. Delivery and failure tracking Audit logs Role-based access Analytics Example messages SMS OTP flows in practice Three common verification moments, and what the customer sees on their phone. Sign-up phone verification Confirm the number belongs to the new customer before the account goes live. N Nova Fit SMS Nova Fit: 204617 is your verification code. Enter it in the app to finish signing up. Valid for 5 minutes. 19:20 Welcome to Nova Fit! Your number is verified. Reply STOP to opt out of SMS updates. 19:21 Delivery handover code Give the courier a code so the parcel reaches the right person. N Nova Store SMS Nova Store: your parcel arrives today between 14:00 and 16:00. Give the courier the code 5821 at delivery. 09:10 Can my neighbour at number 12 take it? 09:32 Yes, just share the code with your neighbour. We have added a note for the courier. 09:32 Payment confirmation Ask for a code before a payment goes through, and catch fraud with a single reply. N Nova Pay SMS Nova Pay: 551204 confirms your payment of $250.00 to Nova Electronics. If you did not start this payment, reply NO. 13:15 NO 13:16 The payment has been stopped. Our fraud team will contact you shortly. 13:16 Best practices How to write an OTP SMS that works Short, clear verification messages are delivered, read and used faster, and they cost less. Start with your brand name and put the code early in the message Say how long the code is valid, for example 5 minutes Tell customers never to share the code, not even with your staff Limit resends and attempts with rate limits Stay within one segment: 160 GSM-7 or 70 Unicode characters Offer WhatsApp or email as a fallback when SMS fails Rate limiting Retry logic Audit logs Delivery tracking How to set up SMS OTP in MonoChat Four steps from your Twilio account to a working verification flow. 1 Connect your Twilio account Add your Twilio credentials and the number you use for verification messages. 2 Create the OTP workflow Start it from your app by API, and write the message with the code, your brand name and the expiry time. 3 Set retries and fallback Choose resend limits, timeouts and whether to fall back to WhatsApp or email when SMS fails. 4 Monitor delivery Track sends, failures and fallbacks in MonoChat and refine the flow as you learn. SMS OTP use cases by industry Verification steps that fit the way each sector protects its customers. E-commerce Sign-up verification, checkout confirmation and delivery handover codes. Retail Loyalty account verification and in-store pickup codes. Healthcare Patient portal login and identity checks before sharing details. Education Student portal login and exam registration verification. Car rental Driver verification and confirmation of booking changes. Tourism & hospitality Guest account login and booking change confirmation. Real estate Tenant and buyer portal verification. Call center Caller identity checks before account changes. More on SMS with Twilio Related Twilio pages and guides to plan your verification channel. Two-way SMS Answer customer replies to your Twilio number from one team inbox. SMS campaigns Send opt-in SMS campaigns and route the replies to your team. SMS vs WhatsApp When to use each channel and how to combine them. WhatsApp Business API Add WhatsApp as a second channel for codes and alerts. FAQ SMS OTP verification FAQ How OTP codes are sent, what happens when they fail, and how to keep them secure and affordable. What is SMS OTP verification? An SMS OTP (one-time password) is a short code sent by text message to confirm that a person controls a phone number. It is used for sign-up, two-factor login, password resets and payment confirmation. Each code works once and only for a short time. How do I send OTP codes with Twilio and MonoChat? Connect your Twilio account to MonoChat and create an OTP workflow. Your app (or a MonoChat custom function) generates the code and starts the workflow by API, MonoChat sends the SMS from your Twilio number, and your app checks the code the customer enters. What happens if the OTP SMS does not arrive? The workflow can resend the code within the limits you set, wait for a timeout and then fall back to another channel such as WhatsApp or email, or hand the case to an agent. Every attempt is recorded, so your support team can see what happened. Is SMS OTP secure enough? SMS codes are widely used and much stronger than a password alone, but they can be intercepted through SIM swap or phishing. Keep codes short-lived, limit attempts, tell customers never to share them and add a stronger factor for high-risk actions. How long should an OTP code be valid? Keep the validity short, typically a few minutes, and accept each code only once. Your app sets the expiry, and the message states it so customers know how long they have. How much does an OTP SMS cost? Twilio bills each SMS to your Twilio account at its per-segment price for the destination country. Keeping the message within one segment (160 GSM-7 or 70 Unicode characters) and limiting resends keeps costs predictable. Your MonoChat plan is billed separately. Keep exploring Two-Way SMS with Twilio Let customers reply to your Twilio number and answer every SMS from one team inbox, with AI replies, keyword workflows, routing and STOP opt-out handling. SMS Campaigns with Twilio Run SMS marketing campaigns on your Twilio account: segment opted-in contacts, schedule sends, handle STOP opt-outs and answer every reply in one inbox. First month of Growth on us Send SMS OTP codes with Twilio and MonoChat Connect Twilio, build your verification workflow with retries and fallback, and track every code from one dashboard. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # SMS Campaigns with Twilio – Bulk SMS Marketing URL: https://monochat.ai/platforms/twilio/sms-campaigns > Run SMS marketing campaigns on your Twilio account: segment opted-in contacts, schedule sends, handle STOP opt-outs and answer every reply in one inbox. Home Platforms Twilio SMS Campaigns with Twilio Twilio SMS Campaigns SMS marketing campaigns with Twilio segmented, scheduled and two-way Send promotions, announcements and reminders to opted-in customers through your own Twilio account. MonoChat picks the audience, schedules the send, handles opt-outs and brings every reply into your team inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Segmented audiences Scheduled sends STOP opt-out handling Replies in one inbox N Nova Store SMS Nova Store: weekend sale, 20% off all sneakers until Sunday. Reply YES for your code. Reply STOP to opt out. 10:00 YES 10:04 Your code is WEEKEND20. Can I help you find a size? 10:04 Do you have the white runners in 42? 10:05 Yes, size 42 is in stock. I can hold a pair for you until Sunday. 10:05 Why SMS campaigns A campaign that starts a conversation, not a dead end SMS reaches any mobile phone without an app. Twilio delivers the messages; MonoChat adds the audience, the timing, the opt-out rules and the replies, so a campaign keeps working after it is sent. Works on every phone, with no app or account needed Replies land in the shared inbox next to WhatsApp, Instagram and web chat AI or your agents answer, and workflows act on keywords Opt-outs are respected on the next send automatically SMS vs WhatsApp Twilio integration Team inbox All channels Maya R. · SMS YES, please confirm my appointment. Confirmed Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied What you get Everything an SMS marketing campaign needs Plan, send and follow up on SMS campaigns from the same workspace your team already uses for chat. Segmented audiences Target opted-in contacts by tags, custom attributes, lifecycle stage or conversation history. Personalized and scheduled Insert names and other contact fields, then send now or schedule the campaign for the right local time. Two-way replies in one inbox Every answer becomes a conversation that AI or an agent can pick up, with the customer’s full history attached. Learn more Keyword follow-ups Branch the workflow on replies such as YES, BOOK or INFO to send a code, offer slots or create a lead. Learn more Opt-out and safe sending STOP handling, rate limits and retries keep sending responsible and your lists clean. Learn more Campaign analytics Track delivery, replies and conversions per campaign and see what each send brought back. Learn more Reply-to-reserve Turn a back-in-stock SMS into a reservation Send the news to customers who asked about the product. A YES reply triggers the workflow that holds the item, and questions go to AI or a sales agent. Audience built from tags and past conversations Keyword reply starts a workflow Open questions handed to the right person N Nova Store SMS Nova Store: the linen jacket you asked about is back in stock. Reply YES to hold one in your size. STOP to opt out. 18:30 YES, medium please 18:41 Done. A medium linen jacket is held for you until Friday at our Kadıköy store. 18:41 Recall campaign Bring patients and clients back on schedule Remind customers who are due for a check-up, a service or a renewal. A BOOK reply shows open slots and confirms the appointment without a phone call. Audience filtered by last visit date Booking handled inside the SMS thread Reminder scheduled automatically N Nova Clinic SMS Nova Clinic: it has been a year since your last check-up. Reply BOOK to see free slots. STOP to opt out. 09:15 BOOK 09:20 We have Thursday 10:30 or Friday 15:00. Which one suits you? 09:20 Friday 09:22 Booked for Friday 15:00. We will text you a reminder the day before. 09:22 How to send an SMS campaign in MonoChat Four steps from your Twilio number to a campaign that answers its own replies. 1 Connect Twilio Add your Twilio account credentials and sender number to MonoChat. 2 Choose the audience Filter opted-in contacts by tags, attributes or history and leave opted-out numbers out. 3 Write and schedule Personalize the text, add opt-out wording, keep an eye on length and pick the send time. 4 Handle replies and measure Route replies to AI, agents or keyword workflows and follow delivery and conversions. Rules and costs What to know before you send bulk SMS SMS marketing is regulated and billed per segment. Plan for these points before the first campaign goes out. Send marketing SMS only to contacts who opted in, and follow the opt-in rules of each country you send to Include a clear way to opt out, such as “Reply STOP”, and honor every opt-out Twilio bills each message per segment at its own rates: one segment holds 160 standard characters, or 70 when the text contains emoji or many non-Latin characters In the US, Twilio requires A2P 10DLC registration before you send from standard 10-digit numbers Respect local quiet hours and keep the sender name recognizable in the first words Opt-in STOP keyword Per-segment billing Quiet hours SMS campaign ideas by industry The same campaign tools, set up for the way your sector reaches customers. E-commerce Flash sales, back-in-stock alerts and win-back offers. Retail Store events, loyalty offers and new arrival news. Healthcare Check-up recalls, vaccination reminders and clinic news. Fitness & wellness New class launches, membership renewals and challenges. Education Enrollment deadlines, open days and course announcements. Automotive Service recalls, seasonal tire changes and test drive events. FAQ SMS campaigns FAQ Costs, consent, message length and what happens when customers reply. What is an SMS campaign? An SMS campaign is one text message sent to a selected group of opted-in contacts at the same time, such as a sale announcement, an event invitation or a renewal reminder. In MonoChat the campaign is sent through your Twilio account and replies come back as conversations. How much does it cost to send an SMS campaign with Twilio? The SMS cost is charged by Twilio to your Twilio account at its per-segment rates, which depend on the destination country and the number type. Check Twilio’s pricing page for your countries. Your MonoChat plan is separate and covers the platform you send and reply from. How many characters fit in one SMS? A single SMS segment holds 160 standard GSM characters. If the text contains emoji or many non-Latin characters it switches to Unicode and a segment holds 70 characters. Longer messages are split into several segments, and each segment is billed. Do I need consent to send marketing SMS? Yes. Send marketing SMS only to people who opted in, include a way to opt out such as replying STOP, and follow the rules of each country you send to, for example the TCPA in the US or GDPR and ePrivacy rules in the EU. MonoChat leaves opted-out contacts out of later sends. Can customers reply to an SMS campaign? Yes. Replies arrive in the MonoChat team inbox as two-way SMS conversations. AI can answer common questions, keyword replies can trigger workflows, and anything else is assigned to the right agent. Should I use SMS or WhatsApp for campaigns? Use both where they fit. SMS reaches any phone without an app, while WhatsApp supports rich media and buttons. MonoChat runs both from the same contacts and workflows, so you can choose the channel per audience or use one as a fallback for the other. Keep exploring Two-Way SMS with Twilio Let customers reply to your Twilio number and answer every SMS from one team inbox, with AI replies, keyword workflows, routing and STOP opt-out handling. SMS OTP Verification with Twilio Send SMS OTP codes for sign-up, login and password resets through your Twilio account, with retries, WhatsApp fallback, security alerts and delivery tracking. First month of Growth on us Send your first SMS campaign with MonoChat Connect Twilio, pick an opted-in audience and let AI and your team answer every reply from one inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Two-Way SMS with Twilio – Shared SMS Inbox URL: https://monochat.ai/platforms/twilio/two-way-sms > Let customers reply to your Twilio number and answer every SMS from one team inbox, with AI replies, keyword workflows, routing and STOP opt-out handling. Home Platforms Twilio Two-Way SMS with Twilio Two-Way SMS Two-way SMS with Twilio answered from one team inbox Turn your Twilio number into a real conversation channel. Customer replies land in the MonoChat inbox, where AI, keyword workflows and your agents answer them with the full customer history in view. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Shared SMS inbox AI replies and routing Keyword workflows STOP opt-out N Nova Home SMS Nova Home: your sofa delivery is booked for Friday, 09:00–13:00. Reply 1 to confirm or 2 to change the date. 10:15 2, I won’t be home on Friday. Is Saturday possible? 10:21 Saturday has a slot between 10:00 and 14:00. Shall I book it for you? 10:21 Yes please. 10:22 Delivery rescheduled Saturday · 10:00–14:00 Driver update by SMS Done. We will text you when the driver is on the way. 10:22 What is two-way SMS Text messages customers can answer, and a team that sees every answer Two-way SMS means customers can reply to the number that texted them and get a response. With Twilio connected to MonoChat, those replies sit next to your WhatsApp, Instagram and web chat conversations instead of in a separate tool. Inbound replies to your Twilio number appear in the shared team inbox Every reply is linked to the customer profile and its history AI or an agent answers from the same number the customer texted See the team inbox SMS vs WhatsApp guide Team inbox All channels Maya R. · SMS YES, please confirm my appointment. Confirmed Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied Features What you can do with two-way SMS in MonoChat Twilio delivers the text. MonoChat adds ownership, automation, AI and safe sending around it. Shared SMS inbox Every inbound SMS lands in the team inbox next to your other channels, so nobody has to answer from a phone. Inbound replies in one queue Customer-level conversation history Replies from the same Twilio number Unified team inbox Assignment, tags and notes Give every SMS conversation an owner and the context the next person needs. Assign to an agent or a team Tags and internal notes SLA-friendly routing and ownership AI replies and intent routing AI reads each reply, detects the intent and answers it or sends it to the right team. Intent detection on inbound SMS Lead qualification and support triage Human handoff when confidence is low AI assistants and chatbots Keyword and reply workflows Branch journeys on replies such as YES, 1 or R, and on timing or customer data. Wait for a reply and branch by response Call APIs and custom functions Trigger the next step in your own systems Workflow automation One customer across channels When SMS is not the best channel for a conversation, continue on WhatsApp, email or with an agent. One profile for SMS, WhatsApp and more Fallback to WhatsApp or email Human agents when needed WhatsApp Business API Opt-out and safe sending STOP keywords, rate limits and access controls help your team text customers responsibly. Opt-out and STOP keyword handling Rate limiting and retry logic Role-based access and audit logs Example conversations Two-way SMS conversations in practice Three everyday journeys where a reply turns a notification into a resolved conversation. Appointment confirmation A reminder asks for a reply, and the workflow confirms the visit without an agent. N Nova Clinic SMS Nova Clinic: reminder of your check-up tomorrow at 09:30. Reply YES to confirm or R to reschedule. 17:00 YES 17:12 Thank you, you are confirmed for tomorrow at 09:30. Please arrive 10 minutes early. 17:12 Support handover AI recognises a complaint and passes it to an agent with the order details attached. N Nova Store SMS Hi, order 4821 arrived with a broken handle. 11:03 Sorry to hear that. I’m passing this to our support team with your order details. 11:03 Hi, this is Emma from support. A replacement ships today, no need to send the broken one back. 11:06 Great, thank you! 11:07 Lead follow-up A quick follow-up text turns a web enquiry into a booked viewing. N Nova Realty SMS Nova Realty: thanks for your enquiry about the 2-bedroom flat on Park Street. Would you like to view it this week? 15:40 Yes, Thursday evening if possible. 15:52 Thursday at 18:30 is free. Daniel, our agent, will meet you there and text you on the day. 15:52 How to set up two-way SMS in MonoChat Four steps from your Twilio number to a working SMS inbox. 1 Connect your Twilio account Add your Twilio account credentials and an SMS-capable Twilio number in MonoChat. 2 Set routing rules Decide which replies AI answers, which go to a team, and who owns each conversation. 3 Build reply workflows Create keyword and reply branches for confirmations, reschedules, opt-outs and lead questions. 4 Go live and measure Track delivery, replies, conversions and agent activity in MonoChat analytics. Two-way SMS use cases by industry The same SMS building blocks, set up for the way your sector talks to customers. E-commerce Delivery questions, returns and order updates customers can reply to. Healthcare Appointment confirmations, rescheduling and patient questions. Real estate Viewing confirmations, lead qualification and agent follow-up. Automotive Service bookings, pickup notices and repair approvals. Beauty salons Booking confirmations, last-minute changes and rebooking. Car rental Pickup details, return reminders and support on the road. Education Enrolment questions, class changes and replies from parents. Call center SMS as a support channel with routing, ownership and follow-up. More on SMS with Twilio Related Twilio pages and guides to plan your SMS channel. SMS OTP verification Send login codes and security alerts through your Twilio account. SMS campaigns Send opt-in SMS campaigns and route the replies to your team. SMS vs WhatsApp When to use each channel and how to combine them. Workflow automation Build no-code journeys that react to every reply. FAQ Two-way SMS FAQ How replies reach your team, what AI can do with them and what to know about costs and opt-outs. What is two-way SMS? Two-way SMS lets customers reply to a business text message and get an answer back, which turns one-way notifications into conversations. In MonoChat, replies to your Twilio number arrive in the shared team inbox, where AI, workflows or agents respond. Can my team answer SMS from a shared inbox? Yes. Inbound SMS to your connected Twilio number appear in the MonoChat team inbox. Conversations can be assigned to agents or teams, tagged and annotated, and agents reply from the same number with the customer’s history across channels in view. Can an AI chatbot reply to SMS? Yes. AI can detect the intent of each inbound SMS, answer common questions, qualify leads and route everything else. When confidence is low or the customer asks for a person, the conversation is handed over to an agent. How are STOP and opt-out replies handled? MonoChat supports opt-out and STOP keyword handling, so customers who text STOP are not messaged again. Collect consent before you text customers and follow the opt-in and opt-out rules of every country you send to. How much does two-way SMS cost? Twilio bills SMS to your own Twilio account at its per-segment prices, which vary by country. One segment holds up to 160 standard (GSM-7) characters, or 70 when the text contains emoji or other Unicode characters, so longer messages use more segments. Your MonoChat plan is billed separately. Which phone number can I use for two-way SMS? Use an SMS-capable number from your Twilio account. Business texting rules differ by country: in the US, for example, messages from local 10-digit numbers require A2P 10DLC registration through Twilio. Check the requirements for each country before you go live. Keep exploring SMS OTP Verification with Twilio Send SMS OTP codes for sign-up, login and password resets through your Twilio account, with retries, WhatsApp fallback, security alerts and delivery tracking. SMS Campaigns with Twilio Run SMS marketing campaigns on your Twilio account: segment opted-in contacts, schedule sends, handle STOP opt-outs and answer every reply in one inbox. First month of Growth on us Start two-way SMS with Twilio and MonoChat Connect your Twilio number, route every reply to AI or the right agent, and keep SMS in the same inbox as your other channels. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Voice Calls over SIP – IVR, Routing & Automation URL: https://monochat.ai/platforms/voice-calls-sip > Connect your SIP trunk and let AI answer calls: smart IVR, routing, agent handoff, transcripts and call analytics in the same inbox as your chats. Talk to us. Home Platforms Voice Call (SIP) Voice Calls AI Voice Calls over SIP IVR, Call Routing and AI Voice Agents Connect SIP, run inbound/outbound calls, build IVR and AI voice agents, route to teams, and turn every call into searchable intelligence. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Call center ready Transcripts & summaries Governance controls N Nova Clinic · AI voice agent Call transcript Thank you for calling Nova Clinic. How can I help you today? 00:02 I would like to move my appointment to next week. 00:09 Sure. I have Tuesday at 11:00 or Wednesday at 15:30. Which do you prefer? 00:15 Tuesday at 11, please. 00:21 Call summary Appointment moved to Tuesday 11:00 Transcript saved Done. I have sent you a confirmation message. 00:27 SIP Calling and Voice AI Capabilities Everything you need for modern voice operations: SIP calling, smart routing, AI automation, and analytics. Integration SIP Calling & Call Control Connect your SIP trunk/provider and run inbound/outbound calls with full call control in MonoChat. Inbound & outbound calling SIP trunks / provider integration Call queues and ring groups Routing rules & schedules Voice AI AI Voice Automation & IVR Build modern IVR and voice agents that understand intent, collect data, and trigger actions via workflows and tools. AI-powered IVR menus Speech-to-text + transcript storage Tool calling via AI Functions Smart handoff to agents Controls Compliance, Recording & Governance Operate voice safely with audit logs, access control, recording policies, and privacy-friendly data handling. Role-based permissions Audit logs for call actions Recording policy controls PII-safe workflows & redaction options Voice + chat Phone calls in the same inbox as your chats A call is one more conversation in MonoChat. Agents see the caller’s previous messages, and every call leaves a transcript and a summary behind. Inbound and outbound calls over your SIP provider AI voice agent answers first and hands off to a person Transcripts and summaries stored with the conversation Follow-up messages on WhatsApp or SMS after the call Multi-agent call center WhatsApp Calls Team inbox All channels Incoming call · SIP Asked about the delivery status Summary ready Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied Common Voice Use Cases Use voice to generate revenue, reduce support load, and automate operations — without losing human quality. AI Receptionist & Call Triage Answer calls, identify intent, collect details, and route intelligently. IVR replacement Intent-based routing Caller identification Ticket creation Sales Calls & Lead Qualification Qualify leads on the phone and push them into your CRM automatically. Qualification questions Appointment booking CRM update via tools Follow-up automation Support Call Center (Voice + Chat) Merge voice with your omnichannel inbox and unify support operations. Queue management Agent handoff Conversation history SLA & tagging Collections & Payment Follow-ups Automate payment reminders and route critical calls to the right team. Payment reminder calls Risk-based routing Notes + disposition Next-step workflows How to Connect Your SIP Trunk Connect SIP, build routing, then activate AI and analytics — in minutes. 01 Connect SIP Provider Add your SIP trunk/provider credentials and validate inbound/outbound calling. Secure credential storage Inbound DID mapping Outbound caller ID configuration Connection validation & monitoring 02 Design Call Flows & Routing Build voice journeys: IVR, queues, business hours, and fallback routing to agents. Routing rules & schedules Queues, ring groups & agents IVR menus (static or dynamic) Fallback to human teams 03 Add AI, Transcripts & Analytics Turn voice into data: transcripts, summaries, sentiment, and KPI dashboards. Speech-to-text + storage AI summaries and outcomes Agent performance and QA Conversion & funnel tracking Compliance & Safe Calling Voice operations require trust. MonoChat provides practical guardrails and governance. Role-based access, workspace isolation, and audit logs Call recording controls with policy settings PII-safe workflows and optional redaction Rate limiting, spam prevention, and safe automation rules Governance Schedules & routing Agent handoff FAQ Voice (SIP) FAQ SIP setup, IVR routing, AI voice agents, transcripts, analytics, and compliance — answered. What is SIP and how does MonoChat use it for voice calling? SIP (Session Initiation Protocol) is the standard used to set up and route voice calls over the internet. MonoChat connects to your SIP trunk/provider so you can run inbound and outbound calling with queues, routing rules, and call control. Can I build IVR call flows and route calls to teams? Yes. You can design call flows with business hours, queues, ring groups, and routing rules—then send calls to the right team based on intent, schedule, or other conditions. Does MonoChat support AI voice agents and automation? Yes. You can add AI voice automation to understand intent, ask qualification questions, collect details, and trigger actions via workflows and tools—then hand off to a human agent when needed. Are call transcripts and summaries available? Yes. MonoChat can generate speech-to-text transcripts and keep them stored for search, QA, summaries, and downstream analytics (depending on your configuration and policies). Can I run both inbound and outbound calling? Yes. MonoChat supports inbound and outbound calling with caller ID configuration, DID mapping, queues, and routing schedules through your SIP provider. How do voice workflows trigger external tools (CRM, tickets, bookings)? With Workflow Automation and AI Functions, MonoChat can trigger tools during or after calls—like creating CRM leads, opening support tickets, booking appointments, or sending follow-up messages. What compliance and governance controls are included? MonoChat supports role-based permissions, audit logs for call actions, recording policy controls, and privacy-friendly data handling options such as PII-safe workflows and optional redaction. How quickly can we go live with Voice (SIP)? After connecting and validating your SIP provider (inbound DID mapping + outbound caller ID), you can go live quickly—then iterate by adding routing rules, IVR, and AI automation. Go deeper Voice Call (SIP) features in detail Each capability has its own guide with examples, setup steps and FAQs. AI Receptionist An AI receptionist for your business phone line: it answers calls over SIP, books appointments, transfers to your team and saves a transcript of every call. IVR System Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox. Call Recording & Transcription Software for SIP Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. First month of Growth on us Ready to Add Voice (SIP) to MonoChat? Connect SIP, build IVR and routing, add AI voice automation, and track results — all from one workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Receptionist – AI Phone Answering over SIP URL: https://monochat.ai/platforms/voice-calls-sip/ai-receptionist > An AI receptionist for your business phone line: it answers calls over SIP, books appointments, transfers to your team and saves a transcript of every call. Home Platforms Voice Call (SIP) AI Receptionist AI Receptionist AI receptionist for your phone line that answers, books and transfers calls Connect your SIP trunk and let an AI receptionist pick up your business calls. It greets callers, answers common questions, collects details, books appointments and transfers the call to the right person, with a transcript and summary saved in your inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Answers every call Books appointments Transfers to your team Transcripts & summaries N Nova Dental · AI receptionist Call transcript Good evening, Nova Dental. How can I help you? 00:02 Hi, I have a toothache. Could I come in tomorrow? 00:07 I am sorry to hear that. Tomorrow I have 09:30 or 16:00. Which suits you? 00:13 09:30, please. 00:18 Appointment booked Tomorrow 09:30 · Check-up Summary saved to the conversation You are booked for 09:30 tomorrow. I have sent the details by message. 00:24 What it is What is an AI receptionist? An AI receptionist is a voice agent that answers your business calls, understands what the caller says in natural speech and either handles the request or passes the call to a person. In MonoChat it runs over your own SIP provider, and every call becomes a conversation in the same inbox as your chats. No missed calls during busy hours, breaks or after closing Callers speak naturally instead of working through long menus Your team only takes the calls that need a person Every call leaves a transcript and summary next to the customer’s chats See the call center features Compare with an IVR Team inbox All channels Incoming call · SIP Asked about the delivery status Summary ready Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied What it does What an AI receptionist does on every call One voice agent on your phone line for greetings, questions, bookings and transfers, plus the workflows behind them. Answers every call Picks up inbound calls on your SIP numbers right away, including peak hours and outside business hours. Understands why they are calling Identifies the caller’s intent from natural speech, asks follow-up questions and collects the details your team needs. AI assistants Books and moves appointments Checks availability, books or reschedules the appointment in your system and confirms it by message after the call. AI function tools Transfers to the right person Hands the call to the right team or agent when a person is needed, with the reason and details already captured. Call center routing Transcripts and summaries Every call is transcribed and summarized, then stored with the conversation for search and quality checks. Recording & transcripts Triggers your workflows Creates CRM leads, opens support tickets and sends follow-ups on WhatsApp or SMS without manual work. Workflow automation Example: new enquiry Capture and qualify new callers When a potential customer calls, the AI receptionist asks your qualification questions, records the answers and creates the lead, so your sales team calls back with context. Your own qualification questions Lead created in your CRM through tools Follow-up message sent after the call Explore AI function tools A Atlas Realty · AI receptionist Call transcript Atlas Realty, good afternoon. How can I help? 00:02 I saw the two-bedroom flat on Park Street. Is it still available? 00:08 It is. Are you looking to rent or to buy, and when would you like to move? 00:14 To rent, from next month. Could someone show it to me this week? 00:22 New lead created Rent · 2 bedrooms · Park Street Viewing request · Sales team I have passed your request to our agent, who will call you back today to arrange a viewing. 00:29 Example: transfer to a person Hand the call to your team with context If the caller asks for a person or the request needs one, the AI receptionist transfers the call to the right team. The agent sees the summary and the customer’s earlier chats before saying hello. Transfer by intent, schedule or caller Summary and history ready for the agent Calls and chats in one shared inbox See the team inbox N Nova Store · AI receptionist Call transcript Nova Store, how can I help you today? 00:02 My order arrived damaged and I would like to speak to someone. 00:07 I am sorry about that. Could you tell me your order number? 00:12 It is 48213. 00:17 Transferred to Support Damaged delivery · Order 48213 Summary shared with the agent Thank you. I am connecting you to our support team now. They already have your order details. 00:21 How to set up an AI receptionist in MonoChat Four steps from your SIP trunk to an AI receptionist that answers live calls. 1 Connect your SIP provider Add your SIP trunk credentials, map your inbound numbers (DIDs) and set the outbound caller ID. 2 Write the greeting and instructions Describe your business, the questions the receptionist should answer and the details it must collect on each call. 3 Connect tools and routing Link your calendar, CRM or helpdesk through workflows and AI functions, then set business hours, queues and transfer rules. 4 Go live and review calls Turn the receptionist on, read transcripts and summaries in the inbox and refine the instructions over time. AI receptionist use cases by industry The same voice agent, set up for the calls your sector receives most. Healthcare Appointment booking, rescheduling and clinic questions such as hours and location. Beauty salons Booking, changing and cancelling treatments without interrupting the team. Real estate Qualifying property enquiries and requesting viewings for your agents. Tourism & hospitality Reservation enquiries, guest questions and transfers to the front desk. E-commerce Order status, return questions and handover to support. Call center An AI first line that answers, triages and routes calls to agents. FAQ AI receptionist FAQ How an AI receptionist answers calls, what it needs and when a person takes over. What is an AI receptionist? An AI receptionist is a voice agent that answers your business phone calls. It understands natural speech, answers common questions, collects details, books appointments and transfers the call to a person when needed. In MonoChat it runs over your SIP provider and saves a transcript and summary of every call. How is an AI receptionist different from an IVR? A classic IVR plays a menu and asks callers to choose an option. An AI receptionist holds a conversation: the caller explains what they need in their own words and the agent handles it or routes the call. MonoChat supports both, and you can combine an IVR menu with an AI voice agent. Can an AI receptionist book appointments? Yes. Through workflow automation and AI function tools it can check availability, book or move an appointment in the system you use and send a confirmation message after the call. What happens when a caller wants to talk to a person? The AI receptionist transfers the call to the right team or agent based on your routing rules, schedules and queues. The agent sees the call summary and the customer’s earlier conversations in the shared inbox. Is it legal to answer and record calls with AI? Rules differ by country. Where the law requires it, tell callers that they are speaking with an automated assistant and that the call is recorded, and get consent before recording. MonoChat provides recording policy controls, role-based access, audit logs and optional redaction of personal data. Keep exploring IVR System Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox. Call Recording & Transcription Software for SIP Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction. First month of Growth on us Put an AI receptionist on your phone line Connect your SIP trunk, describe your business and let AI answer calls while your team takes the conversations that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Call Recording & Transcription Software for SIP URL: https://monochat.ai/platforms/voice-calls-sip/call-recording-transcripts > Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction. Home Platforms Voice Call (SIP) Call Recording & Transcription Software for SIP Call Recording & Transcripts Call recording and transcription with AI summaries in your inbox Record calls on your SIP line, turn them into transcripts and short AI summaries, and keep every call in the same conversation history as the customer’s WhatsApp, SMS and web chats. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Call recording Speech-to-text transcripts AI call summaries Access controls & redaction N Nova Clinic · Call 03:12 Call transcript Nova Clinic, good morning. This call is recorded for quality. How can I help? 00:03 Hi, my lab results were supposed to be ready yesterday. 00:09 Let me check. They are ready, and Dr. Aydın can go through them with you on Thursday at 11:00. 00:41 Call summary Lab results ready · review booked Thu 11:00 Transcript saved · confirmation sent by SMS 03:12 Why record and transcribe Every call becomes something your team can read, search and act on A phone call usually leaves nothing behind except a few notes. With recording and transcripts in MonoChat, the next agent sees what was said, managers can review quality, and workflows can act on the outcome. Transcripts and summaries stored with the conversation Callers’ earlier chats and calls in one customer history Search across calls instead of listening back Follow-up messages on WhatsApp or SMS after the call Voice calls over SIP Multi-agent call center Team inbox All channels Incoming call · SIP Asked about the delivery status Summary ready Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied What you get Call recording, transcription and AI summaries in one place Everything that happens on a call, kept with the customer and ready for your team. Call recording with policy controls Record inbound and outbound calls on your SIP line and set recording rules in the policy settings. Learn more Speech-to-text transcripts Every recorded call is turned into text and stored with the conversation, ready to search and quote. AI call summaries A short summary with the reason for the call, the outcome and the next step, so nobody re-listens to a whole call. Learn more Sentiment and quality review Spot unhappy callers, review agent performance and feed QA dashboards from real calls. Learn more Follow-up workflows Create a ticket, update the CRM, book an appointment or send a WhatsApp or SMS message from the call outcome. Learn more Privacy and access control Role-based permissions, audit logs, PII-safe workflows and optional redaction protect what callers share. Learn more Support calls The next agent knows the story before saying hello When a customer calls about a problem, the transcript and summary land on their profile. If they write on WhatsApp later, whoever answers already sees what was promised. Summary with reason, outcome and next step Ticket created from the call Follow-up sent on the customer’s preferred channel N Nova Store · Call 04:05 Call transcript My parcel arrived and the box was crushed. The lamp inside is broken. 00:12 I am sorry about that. I will send a replacement today at no cost to you. 01:30 Call summary Damaged delivery · replacement approved Ticket created · sentiment improved 04:05 Sales calls Qualify leads on the phone without typing notes The AI summary pulls out what the caller needs, their budget and the next step. A workflow writes it to your CRM and books the follow-up. Key details captured from the conversation CRM updated through your integration Agent free to focus on the caller N Nova Homes · Call 06:48 Call transcript We are looking for a three-bedroom flat near the city center, up to 400,000. 00:20 I have two that fit. Could you visit one of them on Saturday morning? 03:55 Saturday at 10 works for us. 04:02 Call summary 3-bed, city center, budget 400k Viewing booked Sat 10:00 · lead updated 06:48 How to set up call recording and transcripts in MonoChat Four steps from your SIP trunk to calls that document themselves. 1 Connect your SIP provider Add your SIP trunk credentials, map inbound numbers and set the outbound caller ID. 2 Set the recording policy Decide which calls are recorded, add a recording notice to the call flow and choose who can access recordings. 3 Turn on transcripts and summaries Let MonoChat convert recorded calls to text and write a short AI summary for each one. 4 Review, search and automate Search transcripts, review quality in analytics and trigger workflows from call outcomes. Recording and privacy Record calls responsibly Call recording laws differ by country and region. This checklist is a starting point, not legal advice. Tell callers that the call is recorded, for example in the greeting at the start of the call flow Check the consent rules where you and your callers are: some places allow one-party consent, others require everyone on the call to agree Under GDPR and similar laws, have a legal basis for recording and tell people how long you keep recordings Limit who can play recordings and read transcripts with role-based access, and keep audit logs Use redaction and PII-safe workflows for card numbers, health details and other sensitive data Recording notice Consent Role-based access Redaction Call recording use cases by industry The same recording and transcript tools, set up for the calls your sector handles. Call center Quality reviews, agent coaching and faster handovers. Healthcare Appointment calls, results questions and documented follow-ups. Real estate Lead qualification and viewing bookings captured from calls. Automotive Service bookings, repair approvals and test drive requests. Car rental Booking changes, damage reports and roadside requests on record. E-commerce Order problems, returns and delivery complaints with a clear trail. FAQ Call recording and transcription FAQ How recording works over SIP, what summaries contain and how to stay compliant. Can MonoChat record calls made over SIP? Yes. Once your SIP trunk is connected, MonoChat can record inbound and outbound calls according to the recording policy you set. Recordings, transcripts and summaries are stored with the conversation, next to the customer’s chats. How does call transcription work? MonoChat converts the call audio to text with speech-to-text and stores the transcript with the conversation. Your team can then search it, quote it, review it for quality and use it in analytics instead of listening to the recording again. What does an AI call summary include? A short summary of why the customer called, what was agreed and the next step, along with signals such as sentiment. It appears on the conversation so the next agent, or a workflow, can continue from there. Is it legal to record customer phone calls? It depends on where you and your callers are. Some places allow recording when one party consents, others require everyone on the call to agree, and laws like GDPR require a legal basis and clear information. Telling callers at the start of the call is the common baseline. Check with your legal advisor for your markets. Can sensitive data be kept out of transcripts? MonoChat supports PII-safe workflows and optional redaction, together with role-based permissions and audit logs. How sensitive data is handled depends on your configuration and policies. Can a call trigger follow-up actions? Yes. With workflow automation and AI functions, the outcome of a call can create a CRM lead, open a support ticket, book an appointment or send a follow-up message on WhatsApp or SMS. Keep exploring AI Receptionist An AI receptionist for your business phone line: it answers calls over SIP, books appointments, transfers to your team and saves a transcript of every call. IVR System Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox. First month of Growth on us Turn every call into a record your team can use Connect your SIP trunk, set your recording policy and get transcripts and AI summaries next to every chat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # IVR System – AI IVR & Call Routing over SIP URL: https://monochat.ai/platforms/voice-calls-sip/ivr > Build an AI IVR over SIP: keypad and spoken menus, business-hours routing, queues and ring groups, AI voice agents and call transcripts in one MonoChat inbox. Home Platforms Voice Call (SIP) IVR System IVR AI IVR system for your SIP calls phone menus, call routing and voice agents Build IVR call flows in MonoChat: greet callers, offer a keypad or spoken menu, route by business hours and intent, and hand over to a queue or an AI voice agent. Every call lands in the same inbox as your chats. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Keypad & spoken menus Business-hours routing Queues & ring groups AI voice agent N Nova Motors · AI IVR Call transcript Welcome to Nova Motors. In a few words, how can we help you today? 00:02 I need to book a service for my car. 00:06 Got it, a service booking. Would you like an appointment this week? 00:10 Yes, as soon as possible. 00:14 Routed to Service Intent: service booking Queue: Service desk · Summary attached Thank you. I am connecting you to our service desk now. 00:17 What it is What is an IVR system? IVR (interactive voice response) answers incoming calls automatically and guides callers to the right place, by key presses or spoken answers. In MonoChat the IVR is part of your SIP call flow: menus, schedules, queues and AI work together, and every call is logged next to the customer’s chats. Classic menus: “press 1 for sales, 2 for service” AI menus: callers say what they need in their own words Static menus, or dynamic ones based on caller data Fallback to a person whenever the menu cannot help Compare with an AI receptionist Call recording & transcripts N Nova Motors · IVR menu Call transcript Welcome to Nova Motors. For sales, press 1. For service, press 2. To speak to an operator, press 0. 00:02 1 · Sales 2 · Service 0 · Operator Key 2 pressed 00:07 Thank you. Connecting you to the service desk. 00:08 What you can build IVR features for modern call flows Everything a phone menu needs, plus AI and the workflows behind each call. Keypad and spoken menus Multi-level menus that callers navigate with key presses or by saying what they need. Business hours and schedules Separate flows for opening hours, after closing and weekends, driven by your schedules. Queues and ring groups Send each option to a queue, a ring group or an agent, with fallback routing when nobody answers. Call center features Intent-based AI routing An AI voice agent understands the reason for the call and routes it, so callers can skip the menu. AI receptionist Caller identification Recognize returning callers and adapt the options with data from your CRM through workflows. Workflow automation Every call logged Menu choices, transfers, transcripts and summaries are saved with the conversation in your inbox. Recording & transcripts Example: after hours Keep after-hours calls from getting lost Outside business hours the IVR switches to your after-hours flow. An AI voice agent takes the request and creates a callback ticket, and your team picks it up in the morning with the summary. Separate flows for open and closed hours AI voice agent collects the request Ticket created and confirmation sent by SMS Explore workflow automation Two-way SMS N Nova Clinic · After-hours IVR Call transcript Thank you for calling Nova Clinic. We are closed right now. Please tell me briefly how we can help. 00:02 I would like to get the results of my blood test. 00:08 I can arrange a callback from our team. Is this number the best way to reach you? 00:13 Yes, it is. 00:17 Callback ticket created Test results · Morning team Confirmation sent by SMS Done. Our team will call you back tomorrow morning. 00:20 How to build an IVR in MonoChat Four steps from your SIP trunk to a live call flow. 1 Connect your SIP trunk Add your SIP provider, map inbound numbers (DIDs) and set the outbound caller ID. 2 Design the menu Write the greeting, add keypad or spoken options and decide where each option leads. 3 Set schedules and fallbacks Define business hours, queues and ring groups, and what happens when nobody is available. 4 Add AI and go live Place an AI voice agent where callers need it, switch the flow on and use transcripts to improve it. IVR use cases by industry Call flows built around the calls each sector receives. Call center Route high call volumes to the right queue and team. Healthcare Separate appointments, results and urgent calls by department. Automotive Send sales, service and parts calls to the right desk. Tourism & hospitality Reservations, front desk and guest services in one menu. E-commerce Order status, returns and support routing. Education Admissions, student affairs and department lines. FAQ IVR FAQ What an IVR is, how it routes calls and how AI changes the phone menu. What is IVR? IVR (interactive voice response) is technology that answers phone calls automatically and lets callers choose where to go by pressing keys or speaking. It greets callers, offers options and routes the call to the right team, queue or self-service step. What is the difference between a traditional IVR and an AI IVR? A traditional IVR reads a fixed menu and waits for key presses. An AI IVR understands what callers say in their own words, so they can skip the menu and reach the right place faster. In MonoChat you can use either one, or combine them in the same call flow. Can I route calls by business hours? Yes. With business hours and schedules, calls follow one flow while you are open and another after closing, for example to an after-hours AI voice agent, a callback request or a different team. Do I need new hardware or a new phone system for an IVR? No. MonoChat is cloud software that connects to your SIP trunk or provider. You map your inbound numbers to the IVR in MonoChat, and your agents handle calls and chats from the same workspace. Can the IVR connect to my CRM? Yes. Through workflow automation and AI function tools, call flows can identify callers, load customer data, create leads or tickets and send follow-up messages on WhatsApp or SMS after the call. Are IVR calls recorded and transcribed? Calls can be transcribed, summarized and stored with the conversation, depending on your configuration and recording policies. Where the law requires it, tell callers that the call is recorded before recording starts. Keep exploring AI Receptionist An AI receptionist for your business phone line: it answers calls over SIP, books appointments, transfers to your team and saves a transcript of every call. Call Recording & Transcription Software for SIP Record SIP calls, turn them into searchable transcripts and AI summaries, and keep every call next to the customer’s chats, with access controls and redaction. First month of Growth on us Build your IVR with MonoChat Connect your SIP trunk, design the menu and route every call to the right person, or to an AI voice agent that handles it. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Website Live Chat Widget with AI Chatbot URL: https://monochat.ai/platforms/webchat > Add a live chat widget to your website with an AI chatbot that answers 24/7 and hands off to your team in one shared inbox. Set it up free in minutes. Home Platforms WebChat WebChat Website Live Chat Widget with an AI Chatbot Built In Add a live chat widget to your website. An AI assistant answers visitors around the clock and hands the conversation to your team, in the same inbox as WhatsApp, Instagram and your other channels. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth One embed snippet AI chatbot Human handover Mobile-friendly N Nova Home Online Hi, how long does delivery take? 15:12 Hello! Standard delivery takes 2–3 business days. Would you like me to check a specific order? 15:12 Track my order Talk to an agent I would like to talk to an agent, please. 15:13 Handing over to support Emma · Support team Chat history shared Emma is joining now. She can see our conversation so far. 15:13 Live Chat Widget Features Everything you need to run website live chat with AI and your team. Embeddable Chat Widget Add the widget to any website with a lightweight snippet. Lightweight embed snippet Responsive on mobile and desktop Company branding and custom settings File and media sharing AI Chatbot for Your Website An AI assistant answers visitor questions around the clock. Answers from your knowledge base Lead capture and qualification Order and booking questions Handover to a live agent Shared Team Inbox Web chats land next to WhatsApp, Instagram and every other channel. Assignment, tags and routing rules Business-hours flows One history per customer iOS and Android apps for agents Feedback System Collect ratings and surveys after each conversation. Rating system Customer reviews Satisfaction surveys Feedback analytics Detailed Reporting Track response times, volumes and agent performance. Performance metrics Employee reports Service analytics Customer insights System Integration Connect web chat to your CRM and business systems. API connections CRM integration Workflows and webhooks Third-party tools From visitor to customer Turn website visitors into conversations your team can close Every web chat arrives with its context and history. The AI assistant answers first, and your agents step in for the conversations that need them. AI first response, agent handover on request Routing by team, queue and business hours Leads and tickets created in your CRM through integrations Satisfaction ratings after each conversation AI assistants and chatbots Unified team inbox Team inbox All channels Website visitor · WebChat Which plan fits a team of five? AI replied Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Lina M. · TikTok Do you deliver tomorrow? AI replied How to Add Live Chat to Your Website Go live with WebChat in four simple steps. 1 Create Your MonoChat Account Sign up for free and add WebChat as a channel. 2 Embed the Widget Paste the widget snippet into your website. 3 Set Up AI and Routing Connect an AI assistant, define business hours and route chats to the right team. 4 Chat and Measure Answer visitors from the team inbox and follow satisfaction and performance in reports. Go deeper WebChat features in detail Each capability has its own guide with examples, setup steps and FAQs. AI Chatbot for Websites Add an AI chatbot to your website that answers from your own content 24/7, captures leads, books appointments and hands chats to your team. Live Chat Widget for Websites Add a customizable live chat widget to your website. FAQ Website Live Chat FAQ Installation, routing, feedback, integrations, reporting, and security — answered. How do I add WebChat to my website? MonoChat provides a lightweight widget snippet you can embed on your website. Once installed, conversations start flowing into your team inbox instantly. Can I route chats to the right team or agent? Yes. You can assign, tag, and route conversations with rules (team, queue, business hours). You can also hand off from automation to human agents when needed. Does WebChat support file uploads and rich messages? Yes. Customers can send files and media in chat, and your team can respond with rich content depending on your configuration. Can I collect customer feedback and satisfaction ratings? Yes. You can enable feedback collection (ratings, surveys) after conversations and track satisfaction trends in reporting. Is WebChat mobile-friendly? Yes. The widget is responsive and works well on mobile and desktop websites so customers can chat from any device. Can I connect WebChat to my CRM or other systems? Yes. Use integrations, APIs, and workflows to sync conversations, create leads/tickets, and push data to your existing tools. How do I track performance and reporting? MonoChat includes analytics for response times, volumes, satisfaction, and agent performance—so you can monitor and improve operations. Is WebChat secure for customer communication? MonoChat supports role-based access, workspace controls, and operational guardrails. You can also control what data is collected and stored. Keep exploring WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. First month of Growth on us Start Professional Communication with WebChat Add WebChat to your site, manage conversations in one inbox, and access reporting and feedback with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Chatbot for Websites: 24/7 Answers & Handover URL: https://monochat.ai/platforms/webchat/ai-chatbot > Add an AI chatbot to your website that answers from your own content 24/7, captures leads, books appointments and hands chats to your team. Start free. Home Platforms WebChat AI Chatbot for Websites Website AI Chatbot AI chatbot for your website that answers, qualifies and hands over Put an AI assistant in the chat widget on your site. It answers visitors from your own pages and documents around the clock, replies in their language, captures leads and books appointments, then passes the chat to your team with the full history when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Answers from your content 24/7 on every page Lead capture Human handover N Nova Home AI assistant · online Hi! Does the oak dining table seat six people? 22:08 Hi! Yes, the 180 cm oak table seats six comfortably, and eight with the extension leaf. Shall I check delivery to your area? 22:08 Check delivery Talk to sales Talk to sales 22:09 Connecting you with sales Elif · Sales team Chat history shared Elif will continue here and can see our conversation so far. 22:09 What it is What is an AI chatbot for your website? A website AI chatbot is an assistant inside your live chat widget that understands free-text questions and answers them from your own content. In MonoChat it shares one inbox with your team, so a chat it can’t finish goes to a person instead of a dead end. Visitors get an answer while they are still on the page Your team picks up only the chats that need a person Web chats sit next to WhatsApp, Instagram and your other channels Free-text questions, not just button menus Live chat widget WebChat overview Team inbox All channels Website visitor · WebChat Which plan fits a team of five? AI replied Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Lina M. · TikTok Do you deliver tomorrow? AI replied Capabilities What the website AI chatbot does One assistant in your web chat for questions, leads, bookings and the tasks behind them. Answers from your own content Train it on your web pages, PDFs, spreadsheets and FAQs so replies are grounded in your documents, not guesses. AI knowledge base Replies in the visitor’s language The assistant detects the language a visitor writes in and answers in that language. Captures and qualifies leads Ask qualifying questions, collect contact details and send leads to your CRM through integrations. Integrations Books appointments Check availability, confirm the slot and set reminders with calendar integration. Completes tasks with function tools Let the assistant look up an order or update a ticket by calling your own APIs, with validation and permissions. AI function tools Runs on the model you choose Connect OpenAI, Anthropic, Google Gemini or your own LLM endpoint with your own API keys. Custom LLMs Example: product questions Answers grounded in your own pages and documents A visitor asks about the warranty late in the evening. The assistant finds the relevant passage in your knowledge base and answers in seconds, with no agent online. Knowledge split into scopes such as support, sales or policies Re-index whenever your content changes Fewer made-up answers because replies come from your sources Explore the AI knowledge base N Nova Audio AI assistant · online Does the warranty cover the battery too? 23:14 Source warranty-guide.pdf Scope: Customer support Yes. The battery is covered for 12 months from the purchase date. 23:14 And can I return the headphones if I don’t like them? 23:15 Yes, unused items can be returned within 14 days of delivery. Shall I show you how to start a return? 23:15 Start a return Example: lead capture Turn website visitors into qualified leads On a listing or pricing page, the assistant asks a few qualifying questions, collects contact details and hands a ready lead to the right sales team. Qualifying questions defined in the assistant’s instructions Contact details saved on the customer profile Leads routed to the right team and synced to your CRM See integrations N Nova Homes AI assistant · online Hi, I’m interested in the 3-bedroom flat on Park Street. 19:31 Great choice! Are you looking to buy or rent? 19:31 Buy Rent Buy, ideally within three months. 19:32 Thanks! What is the best phone number for an agent to call you about a viewing? 19:32 Viewing request created Park Street · 3 bedrooms · Buy Assigned to sales team Done. An agent will call you to arrange the viewing. 19:33 Example: human handover Hand complex chats to your team, with the full history When a question is sensitive or the visitor asks for a person, the assistant routes the chat to the right agent in the shared inbox. Outside business hours, a business-hours flow tells the visitor when the team is back. Smart routing by team, skill and workload Agents see the whole conversation before they reply Business-hours flows for evenings and weekends See the team inbox N Nova Store Online My order arrived damaged and I want a refund. 16:20 I’m sorry about that. I’m passing this to our support team with your order details. 16:20 Assigned to support Leyla · Support team Order and chat history attached Hi, this is Leyla. I can see your order and I’m arranging the refund now. 16:22 Thank you! 16:23 How to add an AI chatbot to your website Four steps from a MonoChat account to an assistant answering on your site. 1 Add WebChat and embed it Create a free MonoChat account, add WebChat as a channel and paste the widget snippet into your website. 2 Teach the assistant Add web pages, PDFs, spreadsheets and FAQs to the knowledge base so it knows your products, services and policies. 3 Set instructions and handover Choose the AI model, write the instructions and decide when the assistant collects a lead, books or hands over to a person. 4 Go live and improve Turn the assistant on, follow chats in the inbox and use analytics to refine the answers. Website AI chatbot use cases by industry The same assistant, set up for the way your sector talks to website visitors. E-commerce Product questions, order status and returns, before and after purchase. Retail Stock questions, store information and product recommendations. Real estate Listing questions, buyer qualification and viewing requests. Healthcare Appointment booking and answers to common clinic questions. Education Course information, enrollment questions and student support. Tourism & hospitality Reservation questions, guest information and booking requests. Automotive Model questions, test drive requests and service bookings. Car rental Availability questions, rental terms and booking help. FAQ Website AI chatbot FAQ Setup, training, handover, disclosure and cost, answered. What is an AI chatbot for a website? It is an assistant in your website chat widget that uses a large language model and your own content to answer visitors. It can answer questions, qualify leads, book appointments and hand the conversation to a person when needed. How do I add an AI chatbot to my website? Add WebChat as a channel in MonoChat, paste the widget snippet into your site and connect an AI assistant to the channel. Then add your content to the knowledge base and decide when the assistant hands over to your team. Can I train the chatbot on my own website and documents? Yes. Add web pages, PDFs, Excel files and text to the AI knowledge base and organise them into scopes such as support or sales. The assistant retrieves the relevant passages and grounds its answers in them. When content changes, re-index it. What happens when the chatbot can’t answer? It hands the chat over. Smart routing assigns the conversation to the right agent in the shared inbox, and the agent sees the full history and continues in the same chat window on your website. Should visitors know they are talking to an AI? Yes. It is good practice to say clearly that the first replies come from an AI assistant and how to reach a person, and in some countries the law requires it. You set this wording in the assistant’s instructions. Is there a free plan for a website AI chatbot? Yes. You can start on the free Basic plan with 1,000 outgoing messages a month, and incoming messages are never counted. With your own AI key you pay your model provider directly for usage. Keep exploring Live Chat Widget for Websites Add a customizable live chat widget to your website. First month of Growth on us Add an AI chatbot to your website with MonoChat Embed the widget, add your content and let AI answer visitors around the clock while your team handles the chats that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Live Chat Widget for Websites – Free Setup URL: https://monochat.ai/platforms/webchat/live-chat-widget > Add a customizable live chat widget to your website. Answer visitors from a shared team inbox, route chats, share files and collect ratings. Start for free. Home Platforms WebChat Live Chat Widget for Websites Live Chat Widget Live chat widget for your website that your whole team can answer Embed a customizable chat widget on your site with one snippet. Visitors chat from any device, your agents reply from a shared inbox next to WhatsApp, Instagram and your other channels, and an optional AI assistant can take the first reply. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth One embed snippet Your branding, your settings Shared team inbox Ratings after each chat N Nova Travel Online Hi, can I change the date of my hotel booking? 10:41 Hi, I’m Can from the reservations team. Of course. Which date would you like instead? 10:42 booking-confirmation.pdf PDF · 1 page The 14th instead of the 12th, please. Here is my confirmation. 10:42 Booking updated New check-in: 14 May Reference NV-2048 All set! Anything else I can help with? 10:44 Why live chat Why add a live chat widget to your website? A live chat widget lets visitors ask their question at the moment they hesitate, without leaving the page, picking up the phone or waiting for an email reply. With MonoChat, every web chat lands in the inbox your team already uses for messaging apps. Answer questions while visitors are still deciding One inbox and one history per customer across channels Agents reply from the browser or the iOS and Android apps AI for the first reply when you want it, people when it matters Website AI chatbot WebChat overview Team inbox All channels Website visitor · WebChat Which plan fits a team of five? AI replied Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Lina M. · TikTok Do you deliver tomorrow? AI replied Widget features Everything in the MonoChat live chat widget A widget you can make your own, and the team tools behind it. Lightweight embed snippet Add the widget to any website where you can paste a code snippet, without rebuilding your site. Customizable to your brand Apply your company branding and widget settings so the chat looks like part of your site. Works on mobile and desktop The widget is responsive, so visitors can chat from phones, tablets and computers. Files and media in chat Visitors can send files and images, and agents can reply with rich content. Routing and business hours Assign, tag and route chats by team, queue and business hours, with flows for after-hours. Workflow automation Ratings and reports Collect ratings and surveys after each chat and track response times, volumes and agent performance. Analytics Example: pre-sale question Answer the question that stands between a visitor and a purchase A shopper asks about sizing on a product page. An agent picks up the chat from the shared inbox, shares the size guide and the shopper carries on without leaving the page. Chats assigned to the right team automatically Agents share files and links in the chat Every conversation saved on the customer profile See the team inbox N Nova Store Online Hi, do these running shoes fit true to size? 14:05 size-guide.pdf PDF · Running shoes Hi! I’m Mert from our team. They run slightly small, so most customers go half a size up. Here is our size guide. 14:06 Thanks, I’ll take a 42.5 then. 14:07 Great choice. Let me know if you need anything else! 14:07 Example: after hours Stay helpful when your team is offline Outside business hours, a business-hours flow tells visitors when your team is back, and an AI assistant can answer common questions in the meantime. Anything it can’t solve waits in the inbox for the next shift. Business-hours flows per team Optional AI answers from your knowledge base Open chats queued and assigned for the next shift AI chatbot for your website N Nova Clinic Back at 09:00 Hello, are you open on Sundays? 22:47 Our team is offline right now and back at 09:00. I’m the clinic’s AI assistant: we are open on Sundays from 10:00 to 16:00. 22:47 Book a visit Leave a message for the team Leave a message for the team 22:48 Message saved Front desk · from 09:00 Chat history kept Thanks! Leave your phone number or email and our team will get back to you after 09:00. 22:48 Example: customer feedback Collect a rating at the end of every chat When a conversation is resolved, the visitor is asked to rate it. Ratings and survey answers flow into reports, so you can see which teams and topics need attention. Rating system and satisfaction surveys Feedback analytics and employee reports Response time and volume reporting Explore analytics Survey question ideas N Nova Travel Online Your booking change is done. Is there anything else I can help with? 10:45 No, that’s all. Thanks! 10:45 How was your chat with Can? Rate this conversation 10:46 Great Okay Poor Great 10:46 How to add a live chat widget to your website Go live in four steps, without a development project. 1 Add WebChat in MonoChat Create a free account and add WebChat as a channel in your workspace. 2 Customize the widget Apply your branding and widget settings so the chat matches your website. 3 Paste the snippet Copy the widget snippet into your website, for example in your site builder’s custom code area. 4 Set routing and go live Define teams, business hours and an optional AI assistant, then answer from the inbox or the mobile apps. Website live chat use cases by industry One widget, set up for the questions your visitors ask most. E-commerce Sizing, stock and delivery questions answered before checkout. Real estate Listing questions and viewing requests straight from the listing page. Education Course and enrollment questions from prospective students. Healthcare Opening hours, services and appointment questions from patients. Tourism & hospitality Booking changes, guest questions and special requests. Car rental Availability, pick-up and rental terms questions. Beauty salons Service, price and booking questions from new clients. Call center Web chat as one more queue, with routing and satisfaction surveys. FAQ Live chat widget FAQ Installation, cost, customization, mobile replies and after-hours chats, answered. What is a live chat widget? A live chat widget is a small chat window on your website where visitors can message your business in real time. In MonoChat, those messages arrive in a shared team inbox where your agents, or an AI assistant, reply. How do I add a live chat widget to my website? Add WebChat as a channel in MonoChat, adjust the widget settings and paste the snippet into your website. Once it is live, chats arrive in your team inbox straight away. Is the MonoChat live chat widget free? You can start on the free Basic plan with 1,000 outgoing messages a month, and incoming messages are never counted. Move to a paid plan as your volume grows. Can I customize the chat widget? Yes. You can apply your company branding and adjust the widget settings so it fits your website. The widget is responsive on mobile and desktop. Can I answer website chats from my phone? Yes. Agents can reply from the web app or the MonoChat iOS and Android apps, in the same inbox as your other channels. Can the widget answer when my team is offline? Yes. Business-hours flows tell visitors when your team is back, and you can connect an AI assistant that answers common questions from your knowledge base around the clock and hands over to your team when needed. Keep exploring AI Chatbot for Websites Add an AI chatbot to your website that answers from your own content 24/7, captures leads, books appointments and hands chats to your team. First month of Growth on us Add live chat to your website with MonoChat Embed the widget, answer visitors from one shared inbox and see how every chat went with ratings and reports. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business API: AI Chatbot & Team Inbox URL: https://monochat.ai/platforms/whatsapp-business-api > WhatsApp Business API with an AI chatbot, shared team inbox, broadcasts and calls. Keep your number with Coexistence and start free: 1,000 messages/month. Home Platforms WhatsApp Business API NEW · App + API on the same number WhatsApp Business API Sell, support and automate on WhatsApp. Connect WhatsApp Business API to MonoChat. Keep your number, manage conversations with your team, automate replies and scale customer operations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Official WhatsApp Business Platform AI chatbot Shared team inbox Bulk messaging L Luna Store Business account Hi! Is the linen shirt available in medium? 10:01 Linen Shirt · M In stock · Ships tomorrow Free returns within 14 days Yes, it is in stock. Would you like to order it? 10:01 Order now Talk to an agent Order now, please. 10:02 Great! Here is your secure payment link. We will send delivery updates in this chat. 10:02 WhatsApp Business API Features Use the full power of WhatsApp Business inside MonoChat. Official Business Profile Build trust with your customers with a verified business account Verified profile with blue checkmark Business information and contact details Business hours and location information Automated greeting messages Product Catalog Management Sell your products easily on WhatsApp Create visual product catalogs Update price and stock information Organize products by category Quick product sharing Automated Response System Increase sales with 24/7 customer service Smart chatbot integration FAQ automation Order tracking system Customer segmentation WhatsApp Call System Manage WhatsApp calls end-to-end from MonoChat with native WA Call support Native WhatsApp Call (WA Call) support Click-to-call directly from conversations Track call outcomes and tags inside MonoChat Combine calls with messaging flows and templates Template Messages & Flows Send automated template messages and interactive flows to engage customers Automated template messages WhatsApp Flow (carousel, flow, list) Interactive message templates Rich media templates Bulk Messaging & Integration Send bulk messages and integrate WhatsApp Business with API seamlessly Bulk message campaigns 6-month message history import Contact list synchronization WA Business & API combined usage New Feature WhatsApp App + MonoChat. Same number. Keep using your WhatsApp Business App while MonoChat powers your team inbox, automation, CRM sync and analytics in parallel. Keep using WhatsApp Business App on mobile while your team works in MonoChat No number change — onboard your existing Business App number to the API Messages can echo between App ↔ platform for visibility and continuity Keep your existing chat history in the Business App; optional history import where supported Enable Coexistence How Coexistence works WhatsApp Business Platform WhatsApp Business Platform features in depth From template messages and bulk campaigns to Flows, carousels, calls and chatbots, explore each WhatsApp capability in detail. WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. WhatsApp chatbot + team inbox An AI WhatsApp chatbot, with your team one step away Let an AI assistant answer common questions on WhatsApp around the clock, then hand the conversation to the right agent with the full history. AI answers grounded in your knowledge base and business data Routing, assignment and tags in a shared team inbox Several agents reply from the same WhatsApp number Handover to a human whenever the customer needs one WhatsApp chatbot Unified team inbox Team inbox All channels Sara A. · WhatsApp Is the linen shirt available in medium? AI replied Deniz K. · Instagram Can I book for Friday at 6pm? Booked Omar H. · Messenger Please reserve the black pair. Sales team Website visitor · WebChat Which plan fits a team of five? AI replied Lina M. · TikTok Do you deliver tomorrow? AI replied How to get started with the WhatsApp Business API Start in four simple steps. 1 Create WhatsApp Business Account Create an official WhatsApp Business account for your business through MonoChat 2 Add Your Product Catalog Add your products, prices and descriptions to the catalog 3 Configure Chatbot and Automation Set up a chatbot that automatically responds to customer questions 4 Start Selling Take orders on WhatsApp and collect secure payments FAQ WhatsApp Business API & Coexistence FAQ Everything you need to know about using the WhatsApp Business App and API together with MonoChat. What is the WhatsApp Business API? The WhatsApp Business API, officially called the WhatsApp Business Platform, is Meta’s interface for businesses that need more than the WhatsApp Business app: several agents on one number, chatbots, template messages, bulk campaigns and integrations. It has no app of its own, so you use it through a platform such as MonoChat. What is the difference between the WhatsApp Business app and the WhatsApp Business API? The WhatsApp Business app is built for one person on one phone. The API connects your number to software like MonoChat, so a whole team can reply from a shared inbox, automate answers with a chatbot and send approved templates at scale. With Coexistence you can use both on the same number. How much does the WhatsApp Business API cost with MonoChat? MonoChat’s Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user; incoming messages are never counted. WhatsApp may charge its own messaging fees according to Meta’s pricing, and MonoChat does not apply markup on channel provider fees. Can I send bulk WhatsApp messages and campaigns? Yes. You can send approved template messages to segmented contact lists for campaigns, announcements and reminders, and every reply lands in your team inbox. WhatsApp requires that recipients have opted in to receive messages from your business. Can I build a WhatsApp chatbot with MonoChat? Yes. You can connect an AI assistant to your WhatsApp number to answer frequently asked questions, qualify leads and track orders, and build guided journeys in the visual workflow builder. The chatbot hands the conversation to an agent when a person is needed. What is WhatsApp Coexistence (App + API together)? Coexistence lets you use the same WhatsApp number in the WhatsApp Business App and on the WhatsApp Business Platform (API) at the same time, so you can keep mobile usage while scaling support and automation in MonoChat. Do I need to change my WhatsApp number to use the API? No. With Coexistence, you can onboard your existing WhatsApp Business App number to the API flow without changing the number. Availability depends on eligibility and region. Will my chat history in the WhatsApp Business App be deleted? Your existing chat history in the WhatsApp Business App stays in the app. Depending on what is supported for your setup, MonoChat may offer optional history import for better continuity in the team inbox. Can multiple agents reply to customers from the same number? Yes. MonoChat provides a shared team inbox with routing and assignment, so multiple agents can collaborate on the same WhatsApp number while keeping conversation ownership and visibility. Do you support WhatsApp templates, Flows, and rich media? Yes. You can create and manage template messages, send rich media templates, and run interactive WhatsApp Flows (e.g., lists, forms, guided journeys) to drive sales and support. Does MonoChat support WhatsApp Calls and tracking outcomes? Yes. If WhatsApp Calls are available for your account, MonoChat can help you manage calls in context, tag outcomes, and link call activity with messaging flows for complete visibility. How long does onboarding typically take? Onboarding time depends on your Meta/WhatsApp account status and business verification. MonoChat guides you through connecting your business account, number setup, and templates so you can go live as fast as possible. Is Coexistence available in every country and for every account? Not always. Coexistence availability depends on Meta policy, account eligibility, and region. If you share your business details, we can confirm the best setup path for your number. Connect other channels to the same inbox Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. Voice Call (SIP) Run AI voice calls with SIP, IVR, routing and automation. First month of Growth on us Scale WhatsApp Support and Sales with MonoChat Connect WhatsApp Business API to unify conversations, automate responses and track outcomes in one inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Bulk Messaging via the Official API URL: https://monochat.ai/platforms/whatsapp-business-api/bulk-messaging > Send WhatsApp bulk messages to opted-in customers via the official Business API: segment lists, schedule broadcasts and track replies in one inbox. Home Platforms WhatsApp Business API Bulk Messaging WhatsApp Bulk Messaging Send campaigns, announcements and broadcasts on WhatsApp. Reach segmented audiences with WhatsApp broadcasts, approved templates and automated follow-ups — then track every reply, conversion and customer action in MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What you can send Targeted. Automated. Measurable. Use WhatsApp bulk messaging to reach selected customers, start conversations and continue every response with automation. Campaign Broadcasts Send announcements, promotions, updates and reminders to large WhatsApp audiences with structured campaign control. Bulk broadcasts Announcement campaigns Template-based sending See campaign automation Segmented Audiences Target customers by tags, lifecycle stage, interests, previous conversations, purchase history or custom CRM attributes. Dynamic segments CRM filters Personalized targeting Explore segmentation AI-Assisted Follow-Ups Turn one-way broadcasts into conversational journeys with AI replies, qualification flows, smart routing and automated next steps. AI replies Lead qualification Smart routing See AI agents Campaign Tracking Monitor delivery, engagement, responses and conversion actions so every WhatsApp campaign becomes measurable and actionable. Delivery tracking Response insights Conversion events See analytics WhatsApp Campaign Broadcasts Send campaigns to the right audience at scale. Launch WhatsApp broadcasts for promotions, product updates, service announcements or reminders while keeping message delivery structured and trackable. Audience Segmentation Target customers by data, behavior and intent. Create focused recipient groups using tags, CRM attributes, lifecycle stages, conversation history or previous campaign engagement. AI Follow-Up Automation Continue every response automatically. When customers reply to a broadcast, MonoChat can qualify intent, answer questions, assign conversations, trigger workflows or hand over to the right agent. Campaign Performance Measure delivery, replies and business outcomes. Track campaign activity from message delivery to customer response, agent handover, CRM update, booking, purchase or payment action. Bulk messaging scenarios Build WhatsApp campaigns for every customer journey. From marketing announcements to operational reminders, every broadcast can start a measurable conversational workflow. Promotional Campaigns Choose a segment Select approved message template Send campaign Track replies and conversions Customer Announcements Import or filter contacts Prepare update message Broadcast safely Route incoming questions Lead Nurturing Group leads by intent Send personalized follow-up Qualify responses Create CRM tasks Operational Reminders Detect customer state Send reminder template Collect confirmation Sync result to systems Data and integrations Campaign audiences from your real customer data. MonoChat can build audience segments from CRM, e-commerce, conversation and workflow data, then continue every response with automation. CRM Build segments from customer attributes and sync campaign responses back to each profile. E-Commerce Trigger broadcasts for offers, abandoned carts, product launches and stock updates. Automation Flows Continue each reply with qualification, routing, task creation or custom workflows. Compliance Controls Use approved templates, opt-out logic and structured sending rules for safer campaigns. How WhatsApp bulk messaging works with MonoChat Three steps from a contact list to a tracked WhatsApp campaign. 1 Build your audience Import contacts or filter opted-in customers by tags, lifecycle stage, purchase history or CRM attributes. 2 Pick an approved template Choose an approved message template, personalize its variables and send now or schedule the broadcast. 3 Follow up on replies Replies land in the shared inbox, where AI, workflows and agents answer, qualify and track the outcome. Common bulk messaging use cases One-time broadcasts when simple. Automated campaigns when needed. Send a single announcement or connect campaigns to customer events such as lead creation, product interest, cart activity, appointments, payments and renewals. Talk to us Promotional broadcasts Product launch announcements Back-in-stock alerts Event and webinar invitations Payment and renewal reminders Appointment confirmations Customer lifecycle campaigns Lead nurturing sequences FAQ WhatsApp bulk messaging FAQ Opt-in, templates, sending limits and how API broadcasts differ from the WhatsApp Business app. Is bulk messaging on WhatsApp allowed? Yes, when it is done through the official WhatsApp Business API, with approved message templates, to customers who agreed to hear from you. Unofficial bulk-sender tools break WhatsApp’s terms and put your number at risk of being banned. Do recipients need to opt in to WhatsApp broadcasts? Yes. WhatsApp requires customers to opt in before a business starts messaging them. You can collect consent on your website, at checkout, in a form or in chat, and you should always give people an easy way to opt out. How many WhatsApp messages can I send per day? Meta sets a messaging limit for each business: the number of customers you can start a conversation with in a rolling 24-hour period. New accounts start with a lower limit, and it rises in tiers as you send messages that customers engage with and keep a good quality rating. Do bulk messages need an approved template? Yes. A broadcast is a business-initiated message, so it must use a template that Meta has approved. Templates can include variables, media and buttons, which lets you personalize one template for every recipient. How is this different from broadcast lists in the WhatsApp Business app? Broadcast lists in the app are built for small lists of contacts who have saved your number. With the WhatsApp Business API in MonoChat you can segment larger audiences, schedule campaigns, track delivery and replies, and continue each response with AI or your team. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Launch Targeted WhatsApp Campaigns With Bulk Messaging Send segmented broadcasts, announcements and automated follow-ups with MonoChat WhatsApp Business API. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Carousel Messages – Show Products in Chat URL: https://monochat.ai/platforms/whatsapp-business-api/carousel-messages > Show products, offers and packages as swipeable WhatsApp carousel cards with buttons, so customers can browse and choose right in the chat. Try it free. Home Platforms WhatsApp Business API Carousel Messages WhatsApp Carousel Messages Show products, offers and options inside WhatsApp. Send swipeable carousel cards with images, buttons and personalized options — then continue every selection with checkout, payment, booking or automation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What you can show More visual. More clickable. More conversational. Use carousel messages to help customers browse, compare, select and continue the journey without leaving WhatsApp. Product Carousels Show multiple products in a swipeable WhatsApp carousel with images, prices, descriptions and action buttons. Product cards Image-based browsing Chat-to-checkout actions Explore product finder Campaign & Offer Cards Promote seasonal offers, limited-time deals, bundles and segmented campaigns directly inside customer conversations. Offer discovery Segmented promotions Campaign CTA buttons See campaigns AI-Guided Recommendations Let AI understand customer intent and present the right carousel options based on preferences, budget or previous answers. Intent-based suggestions Personalized options Smart follow-ups See AI agents Booking, Donation & Payment Flows Use carousel cards for packages, tickets, donation options or reservations — then continue with payment links or confirmation flows. Package selection Donation options Payment continuation See payments WhatsApp Product Carousels Show products directly inside WhatsApp. Present multiple products with images, descriptions and action buttons. Help customers compare options and move from conversation to checkout faster. Offer & Campaign Carousels Turn campaigns into swipeable offers. Send promotional campaigns, bundles and seasonal offers as interactive carousel cards. Let customers choose the offer they want and continue the journey automatically. AI Recommendation Carousels Let AI recommend the right options. MonoChat AI can understand customer needs, filter available options and send personalized carousel cards based on intent, budget, category or previous answers. Donation & Package Selection Guide choices with visual cards. Use carousel messages for donation options, service packages, event tickets or booking selections — then continue with payment, confirmation or CRM sync. Carousel scenarios Build visual WhatsApp journeys for every use case. From product browsing to donation options, each carousel can guide customers to a clear next action. Product Discovery Customer asks for a product AI finds matching items Carousel is sent Customer selects and checks out Campaign Offers Segment audience Send offer carousel Track clicks Trigger follow-up automation Ticket & Package Sales Show available options Customer selects package Collect details Send payment link Donation Options Present donation causes Donor selects amount/campaign Send secure link Confirm donation Data and integrations Dynamic carousel content from your real systems. MonoChat can load products, offers, packages, tickets or donation options from your systems and continue every selection with automation. E-Commerce Pull products, prices, stock and checkout links from your store. CRM Track selected carousel options and customer intent in your CRM. Payments Continue selected cards with secure payment links or checkout flows. Custom APIs Load carousel content dynamically from your own systems. How WhatsApp carousel messages work with MonoChat From your catalog to a swipeable message in three steps. 1 Prepare the cards Create fixed cards for a campaign, or load products, packages, prices and availability from your store or API. 2 Send the carousel Send it as a campaign or from a workflow, or let the AI assistant pick the cards that match what the customer asked for. 3 Continue the selection Each button tap moves on to checkout, a payment link, a booking or an agent, and the choice is saved to your CRM. Common carousel use cases Static cards when simple. Dynamic cards when needed. Create fixed carousel cards for campaigns or load live options such as products, packages, stock, prices and availability. Talk to us Product recommendations E-commerce product browsing Campaign and offer promotion Donation package selection Event ticket options Fitness and membership packages Restaurant menus and bundles Tour, hotel and experience options FAQ WhatsApp carousel messages FAQ How carousel messages work on the WhatsApp Business API and what you can put in them. What is a WhatsApp carousel message? A carousel message is a single WhatsApp message with a row of cards the customer swipes through. Each card has its own image or video, text and buttons, so customers can compare products, offers or packages and act on the one they want. How many cards can a WhatsApp carousel have? WhatsApp allows up to 10 cards in one carousel. Every card carries its own media, text and buttons, and the cards share the same layout so the message stays easy to scan. Do carousel messages need template approval? Carousels that you send as a campaign, or to a customer who has not written to you recently, are sent as a carousel template that Meta reviews before the first send. You can prepare the template in MonoChat and reuse it once it is approved. Can carousel cards show live products and prices? Yes. MonoChat can load products, offers, packages, tickets or donation options from your store or your own API, so the cards reflect current prices, stock and availability. The AI assistant can also choose cards based on the customer’s intent, budget or earlier answers. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Create Visual WhatsApp Journeys With Carousel Messages Show products, offers, packages, donation options and booking choices directly inside WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot – AI Chatbot for WhatsApp Business URL: https://monochat.ai/platforms/whatsapp-business-api/chatbot > Launch an AI chatbot for WhatsApp that answers from your own content around the clock, books appointments and hands over to your team. Start free. Home Platforms WhatsApp Business API WhatsApp Chatbot WhatsApp Chatbot AI chatbot for WhatsApp that answers, books and hands over Put an AI chatbot on your WhatsApp Business number. It answers from your own content around the clock, replies in the customer’s language, books appointments and passes the conversation to your team when a person is needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth 24/7 answers Your own content Human handover No-code automation N Nova Clinic Business account Hi, do you have any appointments on Saturday? 21:42 Hi! Yes, Saturday has two free slots for a check-up. Which one suits you? 21:42 10:30 14:00 10:30 please. 21:43 Appointment booked Check-up · Saturday 10:30 Reminder set for Friday Done. You will get a reminder the day before. 21:43 What it can do What a WhatsApp chatbot does for your business One AI assistant on your WhatsApp number for questions, bookings, forms and the automations behind them. Answers around the clock Reply to common questions on WhatsApp instantly, day and night, including peak hours. AI assistants and chatbots Replies in the customer’s language Language detection lets the chatbot answer each customer in the language they write in. Books appointments and reservations Check availability, confirm the booking and send reminders with calendar integration. Collects details with WhatsApp Flows Use in-chat forms for lead details, surveys and applications, then sync the answers to your CRM. WhatsApp Flows Runs no-code WhatsApp automation Trigger workflows from messages, button taps and events in your own systems with a visual flow builder. Workflow automation Uses the AI model you choose Connect OpenAI, Anthropic, Google Gemini or your own model with your own API keys. Custom LLMs AI knowledge base A WhatsApp chatbot that answers from your own content Upload PDFs, spreadsheets, web pages and text. MonoChat indexes them so the chatbot grounds its answers in your documents instead of guessing. Add PDFs, Excel files, web pages and plain text Separate knowledge into scopes such as support, sales or policies Update or re-index content whenever it changes Explore the AI knowledge base N Nova Store Business account What is your return policy for shoes? 11:05 You can return unworn shoes within 14 days with your receipt. Refunds go back to the original payment method. 11:05 Can I exchange for another size instead? 11:06 Yes, size exchanges are free. Shall I start one for you? 11:06 Start an exchange Human handover Hand WhatsApp conversations over to your team When a question is complex or the customer asks for a person, the chatbot routes the chat to the right agent in the shared team inbox, with the full history attached. Automatic escalation of complex cases Assignment to the right team or agent Agents reply from the same WhatsApp number See the team inbox N Nova Store Business account My order arrived damaged. I want to talk to someone. 16:20 I am sorry about that. I am connecting you with our support team and sharing your order details. 16:20 Hi, this is Leyla from support. I can see your order and will send a replacement today. 16:22 Thank you! 16:23 How to launch a WhatsApp chatbot Four steps from your WhatsApp number to a chatbot that is live. 1 Connect your WhatsApp number Connect a WhatsApp Business API number to MonoChat. With Coexistence you can keep using the WhatsApp Business app on the same number. 2 Add your content Upload documents and web pages to the knowledge base so the chatbot knows your products, services and policies. 3 Set the rules Choose the AI model, write the instructions and decide when the chatbot books, starts a workflow or hands over to a person. 4 Go live and improve Turn the chatbot on, follow conversations in the inbox and use analytics to refine the answers. WhatsApp chatbot use cases by industry The same chatbot building blocks, set up for the way your sector talks to customers. E-commerce Product finder, order status, returns and abandoned cart recovery. Retail Store locator, product recommendations and order tracking. Healthcare Appointment booking, patient intake and clinic FAQ answers. Tourism & hospitality Reservations, guest concierge and tour booking. Automotive Test drive booking, service appointments and status updates. Education Student enrollment, course recommendations and student support. Fitness & wellness Class booking, membership sales and renewal reminders. Call center AI first-line support, smart agent routing and CSAT surveys. FAQ WhatsApp chatbot FAQ What you need, how the chatbot finds its answers and what happens when a person has to step in. What is a WhatsApp chatbot? A WhatsApp chatbot is software that replies to customers automatically on your WhatsApp Business number. An AI chatbot understands free-text questions, answers them from your own content and can complete tasks such as booking an appointment or collecting a form. Do I need the WhatsApp Business API to run an AI chatbot? Yes. AI chatbots and automation run on the official WhatsApp Business API, which you connect to MonoChat. With Coexistence you can keep using the WhatsApp Business app on the same number while the chatbot works through the API. How does the chatbot know the right answers about my business? You add your own material to the AI knowledge base: PDFs, spreadsheets, web pages and text. The chatbot retrieves the relevant passages and grounds its reply in them, which reduces made-up answers. What happens when the chatbot cannot answer? It hands the conversation over to your team. Complex cases are escalated and assigned to the right agent in the shared inbox, and the agent sees the full chat history and replies from the same WhatsApp number. Which languages and AI models does the chatbot support? The chatbot detects the customer’s language and replies in it. For the model, you can use OpenAI, Anthropic, Google Gemini and other providers, or connect your own model with your own API keys. Can I start with a WhatsApp chatbot for free? Yes. MonoChat has a free plan with 1,000 outgoing messages a month, and incoming messages are never counted. You can build and test your chatbot on it, then move to a paid plan as your volume grows. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. First month of Growth on us Launch your WhatsApp chatbot with MonoChat Connect your number, add your content and let AI answer customers on WhatsApp while your team handles the conversations that need a person. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Coexistence: Business App + API on One Number URL: https://monochat.ai/platforms/whatsapp-business-api/coexistence > Yes, you can use the WhatsApp Business app and the API on the same number. With Coexistence, keep the app on your phone and add AI, team inbox and automation. Home Platforms WhatsApp Business API WhatsApp Coexistence WhatsApp Coexistence Use WhatsApp Business App and API together. Keep your existing WhatsApp experience while unlocking AI agents, shared team inboxes, automation and CRM-connected workflows on the same number. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What coexistence unlocks Keep the app. Add the power of the API. WhatsApp Coexistence lets your business keep the familiar mobile app experience while MonoChat adds automation, AI and team operations. Keep Using WhatsApp Business App Continue using the familiar WhatsApp Business App while adding MonoChat’s team inbox, automation and AI capabilities. Same number experience Mobile app continuity No forced migration Explore WhatsApp API Add a Shared Team Inbox Bring customer conversations into MonoChat so teams can collaborate, assign owners and track every interaction clearly. Shared visibility Team assignment Conversation ownership See team inbox Activate AI and Automation Use AI assistants, workflows and smart routing on top of your existing WhatsApp number without changing how customers reach you. AI replies Workflow triggers Smart routing See AI agents Sync Data With Your Systems Connect WhatsApp conversations to your CRM, helpdesk, payment systems and internal tools with structured data flow. CRM sync Ticket creation Custom API actions See integrations Shared WhatsApp Number One number. Multiple ways to work. Use the WhatsApp Business App for familiar mobile conversations while your team, AI agents and automations work through MonoChat on the same number. Team Collaboration Let teams respond without losing the personal touch. Bring conversations into MonoChat, assign owners, collaborate internally and keep the customer experience consistent across mobile app and API-powered workflows. AI + Automation Add AI workflows without changing your WhatsApp habits. Automate replies, qualify leads, route conversations and trigger workflows while keeping the familiar WhatsApp Business App experience active. Coexistence scenarios Add modern workflows without changing your WhatsApp habits. Keep WhatsApp Business App usage active while MonoChat brings structure, automation and visibility to every customer journey. Mobile + API Together Keep existing number Connect API access Use app normally Run MonoChat workflows Team Inbox Expansion Receive conversations Assign to team Track ownership Reply with context AI-Powered Replies Detect customer intent Suggest or send replies Trigger actions Handover when needed System Sync Capture conversation data Create CRM records Update tickets Trigger follow-ups Data and integrations One WhatsApp number connected to your business systems. MonoChat can connect WhatsApp conversations to AI agents, team inboxes, CRMs, helpdesks and custom APIs while your mobile app usage continues. WhatsApp Business App Keep using the mobile app experience your team already knows. Team Inbox Manage conversations with assignment, ownership and visibility. AI Agents Answer, qualify and route customers automatically. CRM & APIs Sync customer data, notes, tickets and actions with your systems. How to set up WhatsApp Coexistence with MonoChat Three steps to add the API to the number you already use in the WhatsApp Business app. 1 Check your number You need a number that is active in the WhatsApp Business app. Eligibility depends on Meta policy, your account and your region. 2 Connect it to MonoChat Onboard the same number to the API from MonoChat and confirm the connection in your WhatsApp Business app. No number change, no migration. 3 Add your team, AI and automation Keep replying from your phone while agents, AI assistants and workflows work on the same conversations in MonoChat. Common coexistence use cases No hard switch. No customer confusion. Keep the number customers already know, preserve familiar app usage and gradually add AI, automation and operational control. Talk to us Keep the same WhatsApp number Use WhatsApp Business App and API together Add AI assistants Centralize team conversations Route chats to departments Sync customer data to CRM Automate repetitive replies Track conversations and outcomes FAQ WhatsApp Coexistence FAQ What keeps working in the WhatsApp Business app and what the API adds on the same number. Can I use the WhatsApp Business app and the API on the same number? Yes. Coexistence lets you use one WhatsApp number in the WhatsApp Business app and on the WhatsApp Business Platform (API) at the same time, so you keep mobile usage while MonoChat adds a team inbox, AI and automation. What keeps working in the WhatsApp Business app after I connect? You keep your number, the app on your phone and your existing chats, and you can go on replying to customers from the app. Messages can be mirrored between the app and MonoChat so both sides see the conversation. Meta may limit a few app-only features once a number is connected. Will I lose my chat history? No. Your existing chat history stays in the WhatsApp Business app. Depending on what is supported for your setup, MonoChat may offer an optional history import so your team inbox starts with recent context. Do I have to change my number or migrate to use the API? No. With Coexistence you onboard your existing WhatsApp Business app number to the API without changing it, and customers keep writing to the number they already know. Is WhatsApp Coexistence available in every country? Not always. Availability depends on Meta policy, account eligibility and region. Share your business details with us and we will confirm the best setup path for your number. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Use WhatsApp Business App and API Together Keep your existing WhatsApp number while adding MonoChat AI agents, team inboxes, automations and CRM-connected workflows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Template Messages – Create, Approve & Send URL: https://monochat.ai/platforms/whatsapp-business-api/template-messages > Create WhatsApp template messages, submit them for approval and send reminders, notifications and follow-ups automatically. Build your first template free. Home Platforms WhatsApp Business API Template Messages WhatsApp Template Messages Send approved templates for notifications, reminders and follow-ups. Use WhatsApp-approved message templates to trigger reliable customer updates — then continue every reply with automation, AI assistance, CRM actions or agent handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What you can automate Approved. Personalized. Actionable. Use template messages to send reliable customer updates and convert every response into a next step. Approved Message Templates Create and manage WhatsApp-approved templates for notifications, reminders, alerts and customer follow-ups. Template library Approval-ready structure Reusable message formats Explore WhatsApp API Notifications & Alerts Send transactional updates such as order status, appointment changes, delivery alerts, payment updates and account notices. Status updates Service alerts Event-based sending See notifications Reminder Automation Trigger approved reminders for appointments, payments, renewals, abandoned journeys or pending customer actions. Scheduled reminders Lifecycle triggers Automated follow-ups See automation AI-Assisted Follow-Ups Continue template replies with AI qualification, contextual answers, agent handover, CRM updates or next-step workflows. Reply understanding Intent routing Next-step automation See AI agents Approved WhatsApp Templates Send structured messages customers can trust. Manage approved WhatsApp templates for notifications, reminders and lifecycle communication with reusable content blocks and dynamic variables. Transactional Notifications Trigger updates from real business events. Send order updates, delivery notifications, booking changes, account alerts and service messages automatically from your CRM, store or custom systems. Reminder & Follow-Up Flows Automate reminders before customers forget. Use template messages for appointments, payments, renewals, forms, quotes and abandoned journeys — then continue based on the customer response. Reply Handling & Automation Turn template replies into next actions. When customers respond, MonoChat can understand intent, update records, assign agents, trigger workflows or continue the conversation with AI. Template message scenarios Build reliable WhatsApp workflows around approved templates. From transactional updates to reminders and follow-ups, each template can trigger a measurable customer journey. Order & Delivery Updates Receive order event Select approved template Personalize variables Send status update Appointment Reminders Detect upcoming booking Send reminder template Collect confirmation Update calendar or CRM Payment Follow-Ups Identify pending payment Send payment reminder Share secure link Sync payment status Lead & Customer Nurturing Segment customer stage Send follow-up template Qualify response Route or automate next action Data and integrations Dynamic templates powered by your business systems. MonoChat can trigger approved WhatsApp templates from CRM, e-commerce, calendar, payment and custom system events, then automate the response path. CRM Personalize templates with customer data and sync replies back to each profile. E-Commerce Send order, delivery, cart, payment and stock-related template messages. Automation Flows Trigger templates from customer events and continue replies with workflows. Approval Controls Keep template usage structured with approved formats, variables and sending rules. How WhatsApp template messages work with MonoChat Three steps from a draft to an approved template you can reuse. 1 Create the template Write the message with variables, media and buttons, then choose its category and language. 2 Submit it for approval Send the template to Meta for review from MonoChat. Once it is approved, it is ready to reuse. 3 Send and automate Send it manually, in a broadcast or from an event such as an order, booking or payment, then automate the reply path. Common template message use cases Reusable templates when simple. Event-driven journeys when needed. Send a standard approved template or trigger personalized messages automatically when orders, bookings, payments, renewals or customer lifecycle events happen. Talk to us Order confirmations Delivery status updates Appointment reminders Payment reminders Renewal notifications Lead follow-ups Service alerts Customer reactivation FAQ WhatsApp template messages FAQ When you need a template, how approval works and why templates get rejected. What is a WhatsApp template message? A template message is a pre-approved message format that businesses use to start a WhatsApp conversation or to reach a customer after the 24-hour service window has closed. Templates can include variables, media and buttons. When do I need to use a template? Whenever you write to a customer first, or more than 24 hours after their last message. Inside that 24-hour window you can reply with free-form messages, so templates are mostly used for notifications, reminders, follow-ups and campaigns. How long does WhatsApp template approval take? Meta reviews every template. Many reviews finish within minutes, but some take longer, so submit templates before you need them. Clear wording, the right category and sample values for each variable help a template pass the first time. Which template categories are there? WhatsApp has three template categories: marketing for offers and promotions, utility for updates about an existing order, booking or account, and authentication for one-time passcodes. Meta decides the category from the content of the template. Why was my WhatsApp template rejected? The most common reasons are a category that does not match the content, variables without clear context or sample values, formatting mistakes, and content that breaks WhatsApp’s business or commerce policies. You can edit the template and submit it again. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Automate Customer Updates With WhatsApp Template Messages Send approved notifications, reminders and follow-ups through WhatsApp Business API with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business Calling in Your Team Inbox URL: https://monochat.ai/platforms/whatsapp-business-api/whatsapp-calls > Take and make WhatsApp Business calls next to your chats: route calls to agents, add AI voice agents, analyze conversations and sync calls to your CRM. Home Platforms WhatsApp Business API WhatsApp Calls WhatsApp Calls Manage WhatsApp calls with AI and automation. Answer incoming calls, trigger outbound calls, let AI speak with customers and turn every conversation into structured business insight. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What you can automate Voice conversations connected to your workflows. Use WhatsApp Calls to answer, route, analyze and trigger business actions from voice conversations. Inbound Call Handling Receive WhatsApp calls, understand customer intent and route calls to AI, agents or the right business workflow. Call routing Customer context Smart handover Explore call center Outbound WhatsApp Calls Start outgoing WhatsApp calls for reminders, confirmations, follow-ups, lead qualification or operational updates. Follow-up calls Appointment reminders Campaign callbacks See automation AI Voice Responses Let AI answer common questions, collect information, summarize needs and continue the customer journey by voice. Voice AI answers Intent detection Human handover See AI agents Call Analysis & Insights Analyze call outcomes, summarize conversations, detect topics and sync every insight with your CRM or helpdesk. Call summaries Sentiment insights CRM notes See analytics Inbound WhatsApp Calls Answer calls with full customer context. When customers call through WhatsApp, MonoChat can identify the customer, understand the topic and route the call to AI or the right team with conversation history attached. AI Voice Agent Let AI speak with customers. AI can answer repetitive questions, collect missing information, explain next steps and hand over to a human agent when the conversation needs personal attention. Outbound Call Automation Call customers when action is needed. Trigger outgoing WhatsApp calls for confirmations, reminders, follow-ups or lead qualification directly from workflows and CRM events. Call Analysis Turn every call into usable insight. Summarize calls, detect intent, analyze outcomes and push structured notes into your CRM, helpdesk or internal systems automatically. Call scenarios Build voice journeys for every customer moment. From inbound support to outbound reminders, each call can be handled, analyzed and connected to business actions. Inbound Support Call Customer calls on WhatsApp AI understands intent Answers or routes call Creates summary + case Outbound Reminder Workflow triggers call AI confirms details Customer responds by voice System updates record AI Voice Agent Customer asks question AI checks knowledge/tools Answers instantly Hands over if needed Post-Call Analysis Call ends AI summarizes outcome Tags intent + sentiment Syncs to CRM Data and integrations Every WhatsApp call becomes structured business data. MonoChat can summarize calls, sync outcomes to your systems and trigger workflows based on voice conversations. CRM Sync call notes, outcomes, customer intent and next actions. Helpdesk Create or update tickets from WhatsApp call outcomes. AI Agents Use AI to answer, summarize and route voice conversations. Workflows Trigger calls from events, forms, reminders and CRM changes. How WhatsApp Business calling works with MonoChat Three steps to take and make WhatsApp calls next to your chats. 1 Connect your WhatsApp number Connect your WhatsApp Business API number to MonoChat and turn on calling where it is available for your account. 2 Route calls to AI or agents Decide which calls an AI voice agent answers and which go to a team. Whoever picks up sees the customer and the chat history. 3 Summarize and sync After each call MonoChat can summarize the outcome, tag the intent and update your CRM or helpdesk. Common WhatsApp Call use cases AI when repetitive. Human when personal. Let AI handle routine voice questions, then route sensitive or complex calls to the right team with full context. Talk to us Customer support calls Appointment confirmations Lead qualification calls Payment reminder calls Delivery or service updates Post-conversation follow-ups Call summaries for CRM AI-assisted call routing FAQ WhatsApp Business calling FAQ How voice calls work on the WhatsApp Business API and what MonoChat adds to them. Can a business make and receive calls on the WhatsApp Business API? Yes. With WhatsApp Business calling, customers can call your business from the chat, and you can call customers who have given you permission. Availability depends on Meta’s rules for your account and country. Do customers need another app or a phone line to call? No. These are voice calls over the internet inside WhatsApp, on the same number customers already message. They tap the call button in the chat and your team or AI agent answers in MonoChat. Do I need permission before calling a customer on WhatsApp? Yes. For calls that your business starts, WhatsApp requires the customer to grant call permission first. Calls that the customer starts do not need it. MonoChat workflows can ask for permission in the chat before an outbound call is triggered. Can an AI voice agent answer WhatsApp calls? Yes. An AI voice agent can answer common questions, collect missing details and explain next steps by voice, then hand the call over to a human agent with full context when it needs personal attention. Keep exploring WhatsApp Flows Create forms, surveys and guided journeys inside WhatsApp. Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Turn WhatsApp Calls Into AI-Powered Customer Journeys Handle inbound calls, trigger outbound calls, analyze conversations and connect every voice interaction to MonoChat workflows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Flows – Forms, Surveys & Bookings in Chat URL: https://monochat.ai/platforms/whatsapp-business-api/whatsapp-flows > Build WhatsApp Flows for lead forms, surveys, applications and bookings that customers complete without leaving the chat, with answers synced to your CRM. Home Platforms WhatsApp Business API WhatsApp Flows WhatsApp Flows Turn WhatsApp chats into interactive flows. Collect data, guide customers, trigger workflows and sync every submission with your business systems — directly inside WhatsApp. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What you can build More than a form. A full customer journey. Use WhatsApp Flows to collect structured information, guide customers through decisions and continue every journey with automation. Static & Dynamic Forms Launch simple static forms or generate dynamic flows that change based on customer data, product options, availability or previous answers. Static form screens Dynamic data loading Conditional form steps Explore workflows CRM & System Sync Send submitted flow data directly to your CRM, helpdesk, ERP, database or internal APIs without manual copy-paste. Lead/contact creation Ticket updates Custom API actions See integrations Route Journeys by Answers Use flow responses to decide the next step: qualify leads, route cases, trigger automations or hand over to the right team. Conditional routing Team assignment AI-assisted next actions See automation Applications, Bookings & Sales Collect applications, sell tickets, receive reservation requests, qualify customers and continue the journey with payment or confirmation steps. Application forms Ticket sales Booking requests See payments WhatsApp CSAT Flows Run surveys directly inside WhatsApp. Send CSAT, NPS and multi-step feedback forms inside the conversation. Collect responses automatically and sync every answer with your CRM, helpdesk or internal systems. Lead Qualification Flows Collect and qualify leads automatically. Ask qualification questions, collect customer details, score leads automatically and route high-intent conversations directly to your sales team. Event & Ticket Sales Sell tickets directly inside WhatsApp. Show event options, collect attendee information, present seating or package choices and continue the journey with secure payment and confirmation flows. Application & Document Collection Collect applications without leaving chat. Receive application details, collect documents, validate required fields and send every submission directly to your CRM or operational systems. Flow scenarios Build guided WhatsApp journeys for every use case. From surveys to ticket sales, every flow can collect structured answers and trigger the next business action. CSAT / NPS Survey Send survey after chat Collect score + comment Sync to CRM Trigger follow-up if needed Lead Application Ask customer details Qualify intent Create CRM lead Assign sales owner Ticket Sales Show event options Collect attendee data Send payment link Confirm ticket Document Collection Request required fields Collect files/details Validate submission Create case record Data and integrations Every submitted flow becomes usable business data. MonoChat can send flow data to CRMs, helpdesks, payment tools and custom APIs — then use that data to continue the journey. CRM Create leads, contacts and opportunities from flow submissions. Helpdesk Turn form responses into support tickets with full context. Payments Continue completed flows with payment links or checkout actions. Custom APIs Send flow data to your own backend, ERP or business tools. How WhatsApp Flows work with MonoChat Three steps from an empty screen to a live form inside WhatsApp. 1 Design the flow screens Build the form, survey or booking steps with fixed fields, or load live options such as products, time slots and locations from your systems. 2 Send it in the conversation Share the flow from a template message, a chatbot reply or an automation. The customer completes it without leaving WhatsApp. 3 Act on every submission MonoChat sends the answers to your CRM, helpdesk or API and continues the journey with routing, payment or confirmation. Common WhatsApp Flow use cases Static when simple. Dynamic when needed. Start with fixed form screens or load dynamic data such as products, tickets, locations, appointment slots and customer records. Talk to us Customer satisfaction surveys Lead qualification forms Appointment and reservation requests Event registration and ticket sales Donation and campaign forms Warranty or service applications KYC and document collection Complaint and case intake FAQ WhatsApp Flows FAQ What WhatsApp Flows are, what you need to use them and where the answers go. What is a WhatsApp Flow? A WhatsApp Flow is a structured, multi-screen form that opens inside a WhatsApp chat. Customers fill in fields, pick options and submit without visiting a website or installing an app, which makes Flows a good fit for lead forms, surveys, applications and bookings. Do customers have to leave WhatsApp to complete a flow? No. The flow opens on top of the conversation in the customer’s own WhatsApp app, and the submitted answers come back into the same chat. There is nothing to download and no browser tab to open. What is the difference between static and dynamic flows? A static flow shows the same fixed screens to everyone. A dynamic flow loads live data such as products, tickets, locations, appointment slots or customer records from your systems, and can change the next step based on earlier answers. Where does the data from a WhatsApp Flow go? MonoChat can send every submission to your CRM, helpdesk, payment tool or custom API. The same data can then drive the next step: qualify the lead, assign a team, send a payment link or confirm the booking. Do I need the WhatsApp Business API to use Flows? Yes. Flows are part of the WhatsApp Business Platform (API) and are not available in the standalone WhatsApp Business app. Once your number is connected to MonoChat you can build and send flows; with Coexistence you can keep using the app on the same number. Keep exploring Carousel Messages Show products, offers and options with interactive carousel messages. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. WhatsApp Calls Manage WhatsApp calls with conversation context and outcome tracking. Template Messages Send approved templates for notifications, reminders and follow-ups. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. WhatsApp Chatbot Answer customers on WhatsApp around the clock with an AI chatbot. First month of Growth on us Build Interactive WhatsApp Journeys With MonoChat Create forms, surveys, applications, ticket sales and CRM-connected workflows directly inside WhatsApp. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Features – Team Inbox, AI Agents & Automation URL: https://monochat.ai/features > See every MonoChat feature: a shared team inbox, AI agents with your own LLM, knowledge base, workflow automation and integrations. Start free today. Home Product Features MonoChat Features All the building blocks for AI-powered conversations. Explore MonoChat features by category: core conversation operations, advanced AI orchestration and deep customization for your business. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Explore features by category MonoChat features are grouped into three layers: operations, AI orchestration and extensibility. Operations Core Features Everything you need to run AI-powered conversations. Unified Team Inbox Workflow Automation AI Assistants & ChatBots Multi Agent Call Center Business Intelligence View all: Core Features AI Layer AI Orchestration Build and control advanced AI systems. Custom LLMs AI Function Tools RAG Orchestration VectorDB Integration MCP Integration View all: AI Orchestration Extensibility Customization & Integrations Extend MonoChat to fit your business. Custom Functions Custom Views Integration Payment Integrations AI Knowledge Base View all: Customization & Integrations Operations Core Features Everything you need to run AI-powered conversations. Unified Team Inbox Manage all customer conversations across channels in one inbox. Workflow Automation Build event-driven customer journeys with smart automation. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Business Intelligence Track conversations, teams, campaigns and AI performance. AI Layer AI Orchestration Build and control advanced AI systems. Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. AI Function Tools Let AI safely call tools, APIs and business actions. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. MCP Integration Connect AI agents to external MCP-compatible tools. Extensibility Customization & Integrations Extend MonoChat to fit your business. Custom Functions Run custom business logic inside conversations and workflows. Custom Views Embed business screens and operational panels into MonoChat. Integration Connect CRMs, ERPs, APIs and internal business systems. Payment Integrations Create payment links and collect payments directly in chat. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. Why it matters Not just chat. A full AI business layer. MonoChat combines inbox, automation, AI tools, knowledge, analytics and integrations so customer communication becomes a real business operating layer. Omnichannel team inbox Workflow automation AI assistants and chatbots Custom LLM support RAG and VectorDB integrations Custom functions and tools Custom operational views Business intelligence dashboards FAQ Questions about MonoChat features How the feature set is organized and what you can build with it. What features does MonoChat include? MonoChat features come in three groups. Core Features cover the unified team inbox, workflow automation, AI assistants and chatbots, the multi-agent call center and business intelligence. AI Orchestration covers custom LLMs, AI function tools, RAG, VectorDB and MCP integration. Customization & Integrations covers custom functions, custom views, integrations, payments and the AI knowledge base. Do the features work on every channel? Yes. Inbox, automation and AI sit in a shared layer above the channels, so the same assistant or workflow can serve WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice conversations. Can I bring my own AI key? Yes. You can connect your own keys for providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and control your AI costs on every plan. Do I need developers to use MonoChat? No. Channels, the inbox, assistants and workflows are set up without code. Developers are only needed when you want custom functions, custom views or integrations with your internal systems. Is there a free plan to try the features? Yes. The Basic plan is free forever with 1,000 outgoing messages a month, one channel and one user. See the pricing page for Growth and Enterprise. First month of Growth on us Build your AI-powered communication stack. Explore MonoChat features and start connecting inbox, automation, AI orchestration and integrations in one platform. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Orchestration: LLMs, RAG, Tools & MCP URL: https://monochat.ai/features/ai > Build and control AI agents with custom LLMs, AI function tools, RAG orchestration, VectorDB and MCP integrations. Bring your own keys with no AI markup. Home Product AI Orchestration AI Orchestration AI orchestration for agents that know, reason and act. Connect LLMs, tools, APIs, documents, vector databases and MCP servers into one controlled AI orchestration layer. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth AI Orchestration Features The control layer for building production-ready AI assistants, agents and automated business actions. Custom LLMs Connect OpenAI, Anthropic, Google, AWS, OpenRouter, DeepSeek or your own LLM APIs and control which models power each assistant. Learn more AI Function Tools Let AI safely call tools, APIs and business actions with structured inputs, validations and logs. Learn more RAG Orchestration Build retrieval pipelines with documents, knowledge, vector databases, tools and LLMs. Learn more VectorDB Integration Store and retrieve embeddings using MonoChat’s built-in vector database or your preferred provider. Learn more MCP Integration Connect AI agents to external MCP-compatible tools, systems and data sources. Learn more Coming soon Agent Harnesses Run multi-step AI agents that plan, call tools, check results and hand over to people. Use MonoChat’s hosted harness or connect your own, like OpenAI Agents SDK or Pi. Learn more AI control layer More than prompts. Real business actions. MonoChat lets AI assistants retrieve knowledge, call tools, trigger workflows and connect to business systems with clear control and visibility. Bring your own LLM providers No AI markup with your own keys RAG orchestration VectorDB flexibility AI function calling MCP-compatible tools Structured tool inputs and outputs Production-ready AI control layer Works with the LLM providers you already use OpenAI Anthropic Google Gemini Azure OpenAI AWS Bedrock OpenRouter xAI DeepSeek Groq Cohere Ollama FAQ Questions about AI orchestration Quick answers to the most common questions. What is AI orchestration in MonoChat? It is the control layer that connects LLMs, knowledge, tools and business systems. With it an AI assistant can retrieve knowledge, call tools, trigger workflows and act in your systems, while you keep control and visibility over what it does. Which LLM providers can I connect? You can connect OpenAI, Anthropic, Google, Azure, AWS, OpenRouter, xAI, DeepSeek, Groq, Cohere and Ollama, or your own LLM API, and choose which model powers each assistant. Does MonoChat add a markup on AI usage? No. When you connect your own provider keys you pay the provider directly and there is no AI markup from MonoChat. How do I keep AI answers relevant and under control? Ground answers with knowledge bases, RAG pipelines and a vector database, and let the AI act only through function tools with structured inputs, validations and logs. Permissions and guardrails define what each assistant may do. More MonoChat feature categories Core Features Everything you need to run AI-powered conversations. Customization & Integrations Extend MonoChat to fit your business. All features See every MonoChat feature on one page. Keep exploring Core Features Everything you need to run AI-powered conversations. Customization & Integrations Extend MonoChat to fit your business. First month of Growth on us Build AI Agents That Actually Work. Connect LLMs, tools, knowledge and business systems with MonoChat’s AI orchestration layer. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Chatbot for WhatsApp, Instagram & Website URL: https://monochat.ai/features/ai-assistants-chatbots > Launch an AI chatbot that answers customers 24/7 on WhatsApp, Instagram and your website, books appointments, speaks their language and hands off to agents. Home Product Core Features AI Assistants & ChatBots AI Assistants & Chatbots AI chatbot and assistants for 24/7 customer service. Answer questions instantly using GPT, serve customers in their own language, route complex cases to your team, and automate bookings end-to-end. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Dental AI assistant · online Hello, do you have a slot for teeth whitening on Friday? 21:47 Hi 👋 I am the Nova Dental assistant. Yes, we have two free slots on Friday. Which one suits you? 21:47 Friday 11:00 Friday 15:30 Friday 15:30 21:48 Appointment booked Teeth whitening · Friday 15:30 Reminder set for the day before You are booked. If you would rather talk to our team, just write "agent". 21:48 Chatbot Capabilities Advanced building blocks for automation, routing, booking and multilingual experiences. Availability 24/7 Automated Service Answer your customers' questions non-stop 24/7 uninterrupted service Instant response guarantee Performance even during peak hours Customer loss prevention Language detection Multi-Language Support Serve your international customers in their native language Auto-translation into the customer's language Culturally appropriate responses Language detection system Human-quality translation OpenAI, Gemini & more AI-Powered Smart and accurate answers with GPT technology Context analysis Learning AI system Natural language processing Personalized responses AI to live agent Smart Routing Automatically route complex cases to live agents Difficulty level analysis Auto escalation VIP customer priority Expert agent assignment Booking flows Appointment Booking Automatically manage appointments and reservations Calendar integration Availability check Auto confirmation system Reminder messages Analytics dashboard Detailed Analytics Continuously monitor and optimize chatbot performance Interaction metrics User satisfaction Response success rates Optimization suggestions Bring your own model Run your AI chatbot on the model you choose Connect your own key for OpenAI, Anthropic, Google and other providers, or your own LLM endpoint. You decide which assistant uses which model and you control the AI cost. Answers grounded in your own documents, website and FAQs A different model per assistant when you need it Handover to a live agent with the full conversation Explore custom LLMs Works with the LLM providers you already use OpenAI Anthropic Google Gemini Azure OpenAI AWS Bedrock OpenRouter xAI DeepSeek Groq Cohere Ollama How to launch an AI chatbot Most teams connect a first channel and publish an assistant on the same day. 1 Connect a channel Link WhatsApp, Instagram, your website chat or any other channel with guided setup. 2 Teach your assistant Point it at your website, documents and FAQs so it answers from your own content. 3 Set handover and go live Decide when the assistant passes the conversation to your team, then publish it. Industry Use Cases Deploy the same core capabilities, customized to your workflows. Medical Tourism Overcome language barriers for patients from abroad Example: Treatment package information and appointments Learn more E-commerce Answer product questions instantly and increase sales Example: Stock check and order tracking Learn more Hospitality 24/7 information service for your guests Example: Room reservations and hotel services Learn more Calculate the Cost of One Conversation Enter your support agent’s monthly salary and compare the cost per conversation with AI. Enter the monthly salary of your support agent Monthly salary $ * Provided that one support agent can process up to 200 dialogues per day on average Cost per Conversation By support agent $0.00 per conversation With AI $0.0000 per conversation Monthly conversations 0 Cost reduction 0.00% Monthly savings $0.00 * AI cost is estimated using an average conversation cost based on your shared token usage assumptions. FAQ AI chatbot questions Quick answers to the most common questions. What is an AI chatbot in MonoChat? It is an AI assistant that answers customers in your messaging channels using a large language model and your own knowledge. It can answer questions, guide and qualify customers, book appointments and hand over to a person when needed. On which channels can the AI chatbot answer? The same assistant can answer on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat on your site, SMS and voice, all managed from one inbox. Which AI models can the chatbot use? You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and choose which assistant uses which model. What happens when the chatbot cannot answer? Smart routing escalates complex cases to a live agent automatically. The agent sees the whole conversation in the shared inbox and continues from there. How much does an AI chatbot cost? You can start on the free Basic plan with 1,000 outgoing messages a month. With your own AI key you pay your model provider directly for usage. The calculator on this page compares the cost per conversation with a human agent. Keep exploring Unified Team Inbox Manage all customer conversations across channels in one inbox. Workflow Automation Build event-driven customer journeys with smart automation. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Business Intelligence Track conversations, teams, campaigns and AI performance. First month of Growth on us Grow Your Business with AI Chatbot Automate support, reduce costs, and increase satisfaction—launch an AI assistant tailored to your workflows with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Function Calling & Tool Use for Assistants URL: https://monochat.ai/features/ai-function-tools > Build AI function tools so assistants can safely call APIs, trigger workflows and complete tasks end-to-end, with schemas, validation, permissions and logs. Home Product AI Orchestration AI Function Tools AI Function Tools AI function tools for assistants that take real actions. MonoChat lets you create AI Tool Functions so LLMs can call APIs, query systems, trigger workflows, and complete tasks autonomously — with strict validation, permissions, and full observability. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Audio AI assistant · online I want to return the headphones from my last order. 13:02 Sure, Daniel. I found order 5520 with one pair of headphones, delivered three days ago. Shall I open the return? 13:02 Yes, open the return Not now Yes, open the return 13:03 Return created Order 5520 · Headphones Return label sent by email Done. I also updated your ticket so our team can follow it. 13:03 What You Can Build Tool functions that connect your AI assistants to real systems — safely and reliably. Actionable AI Tools Define tool functions that assistants can call to perform real-world actions. Call external APIs & internal services Trigger workflows and state changes Write to CRM/ERP/helpdesk systems Run calculations and business rules Structured Inputs & Outputs Force predictable tool usage with schemas and validated parameters. JSON schema-like parameters Type-safe inputs Deterministic outputs Consistent tool behavior across models Guardrails & Safety Controls Keep agentic behavior safe with permissions, constraints, and explicit policies. Role-based permissions (RBAC) Allowlist endpoints and actions Rate limits and quotas PII-safe design patterns Observability & Operations Operate tool-based assistants confidently with logs, retries, and error handling. Tool execution logs Retries & timeout handling Error fallbacks and escalation Performance tracking Use Cases Common patterns for agentic assistants in sales, support, and operations. Sales Assistant Actions Create leads, qualify requests, check inventory, and schedule follow-ups automatically. Example: Create lead → enrich → assign → book meeting Support Automation Fetch order status, open tickets, refund requests, and escalate complex issues to agents. Example: Verify user → fetch order → update ticket → notify agent Operations & Back Office Automate repetitive internal tasks with tool calls to finance, logistics, and HR systems. Example: Generate invoice → update ERP → send payment link Key Benefits Move from “AI that talks” to “AI that does” — with control and compliance. Faster Resolutions Assistants complete tasks instantly by calling tools instead of asking humans to switch systems. Fewer Manual Errors Structured parameters and validations reduce mistakes and ensure consistent execution. Scalable Automation Handle high-volume operations with repeatable tools and reliable outputs. Full Control & Auditability Permissions + logs ensure every action is traceable and compliant with your policies. Keep exploring Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. MCP Integration Connect AI agents to external MCP-compatible tools. First month of Growth on us Build AI Tools for Your Assistants Create tool functions, connect your systems, and let AI complete tasks end-to-end — with guardrails and full visibility. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Knowledge Base: Train Your Chatbot on Docs URL: https://monochat.ai/features/ai-knowledge-base > Train your AI chatbot on PDFs, documents and web pages so it answers from your own content. Scoped knowledge, automatic chunking and vector search built in. Home Product Customization & Integrations AI Knowledge Base AI Knowledge Base AI Knowledge Base Turn Files into Scoped Knowledge Upload PDFs, Excel files, web pages, and text into scopes. MonoChat chunks, embeds, and stores the data in your selected VectorDB — ready to power RAG pipelines and AI agent workflows. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Assistant Answers from your documents What is your return policy for online orders? 10:21 Source returns-policy.pdf Scope: Customer support You can return online orders within 14 days of delivery, unused and in the original packaging. 10:21 Does the warranty cover the battery too? 10:22 Source warranty-guide.pdf Scope: Customer support Yes. The warranty guide says the battery is covered for 12 months from the purchase date. 10:22 AI Knowledge Base Features Build scoped knowledge from unstructured sources and use it across RAG pipelines and AI agents. Multi-Source Ingestion Load unstructured content from files, URLs, and raw text. Keep everything centralized and searchable. PDF, Excel, text, and more Web page import Bulk upload support Metadata & tagging Scoped Knowledge Domains Organize your data into scopes so every AI flow or agent retrieves from the right knowledge source. Separate knowledge by topic Per-scope access control Assign scopes to agents Avoid cross-domain leakage Embedding Pipeline Controls MonoChat offers ready-to-use defaults, and also lets you control how embeddings are created. Choose embedding model Chunk size & overlap settings Preprocessing rules Optional advanced tuning Core Components Everything you need to ingest, embed, store, and retrieve knowledge reliably. Smart Chunking Split documents into clean, retrieval-friendly chunks using defaults — or configure your own strategy. Embedding Settings Pick the embedding model and configure how data is vectorized for fast semantic retrieval. VectorDB Destination Store vectors in MonoChat embedded VectorDBs or connect your own VectorDB by adding credentials. Governance & Lifecycle Update scopes, re-index data, and manage knowledge changes safely as your content evolves. RAG-Ready Outputs Use scopes directly in your AI orchestrations so agents retrieve the right context at runtime. Secure by Design Keep data isolated per workspace/scope and store embeddings where your compliance requires. Practical Applications Typical ways teams use AI Knowledge Base with scopes and RAG. Customer Support Knowledge Create a scope for help center PDFs and policies so agents answer accurately and consistently. Sales Enablement Embed catalogs, pricing sheets, and brochures into a sales scope for instant product answers. Internal Operations Build SOP and onboarding scopes so teams and internal assistants work from a single source of truth. Key Benefits Core advantages you gain with scoped knowledge and configurable embeddings. Higher Answer Quality Ground responses in your own data to reduce hallucinations and improve trust. Full Control When Needed Use sane defaults or fully customize the chunking + embedding pipeline. No Vendor Lock-in Use embedded VectorDBs or bring your own VectorDB and keep data where you want. Composable with Agents Scopes plug into RAG, workflows, and AI tools for end-to-end orchestrations. FAQ AI knowledge base: common questions Quick answers to the most common questions. How do I train an AI chatbot on my own documents? Create a scope in the MonoChat AI Knowledge Base and upload your PDFs, Excel files and text, or import web pages. MonoChat splits the content into chunks, creates embeddings and stores them in a vector database. Assign the scope to your AI assistant and it answers from that content. Which file types and sources can I add? You can add PDF and Excel files, plain text and web pages, with bulk upload for larger sets. Metadata and tags help keep the content organised and searchable. What is a knowledge scope? A scope is a separate knowledge domain, for example customer support, sales or internal procedures. Each scope has its own access control and is assigned to the agents and flows that should use it, so answers do not mix content from unrelated topics. Do I need my own vector database? No. MonoChat includes embedded vector databases that work with default settings. If you prefer to keep embeddings in your own infrastructure, you can connect your own VectorDB by adding its credentials. How do I keep the chatbot answers up to date? When your content changes, update the scope and re-index it. The assistant then retrieves from the new version, without rebuilding your flows. Keep exploring Custom Functions Run custom business logic inside conversations and workflows. Custom Views Embed business screens and operational panels into MonoChat. Integration Connect CRMs, ERPs, APIs and internal business systems. Payment Integrations Create payment links and collect payments directly in chat. First month of Growth on us Build Your Knowledge Layer with MonoChat Upload documents, create scopes, and power your AI agents with reliable knowledge. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Conversation Analytics & BI Dashboards URL: https://monochat.ai/features/analytics > Track response times, agent workload, campaign results and AI performance in BI dashboards, and ask your data questions in plain language. Start free. Home Product Core Features Business Intelligence Business Intelligence Conversation analytics and BI dashboards for better decisions. Turn conversations and business data into actionable dashboards. With MCP connectors and safe tool calling, MonoChat can reach your data sources, run analysis, and surface insights — in one unified BI workspace. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth BI Capabilities Build dashboards, track KPIs, and generate insights across your operations. Customer Intelligence Understand segments, behavior patterns, and lifecycle health. RFM analysis (Recency, Frequency, Monetary) Lifecycle & cohort tracking Segmentation & persona building Churn risk signals & retention insights Revenue & Funnel Analytics Track revenue drivers, conversions, and bottlenecks end-to-end. Real-time revenue dashboard Funnel & conversion tracking Channel & agent contribution Custom KPIs and drill-down reporting Campaign & Growth Analytics Measure ROI/ROAS and optimize campaigns across channels. Attribution modeling A/B test performance tracking Multi-channel growth dashboards Budget efficiency & ROAS insights Financial Monitoring Monitor financial health with operational clarity. Revenue vs expense reporting Profitability & margin tracking Cashflow overview and trends Cost analysis and optimization dashboards Conversation Intelligence Measure quality, speed, satisfaction, and agent effectiveness. Response time and SLA tracking CSAT / sentiment insights Agent productivity metrics Custom conversation reports via MCP + tools AI Analytics & Predictive Planning Use AI + MCP connectors to analyze data and plan what’s next. Demand forecasting & trend prediction Behavior prediction and scoring Risk scenarios & revenue projections Safe tool calling + MCP data connectors BI Building Blocks Connect data, define metrics, and operationalize insights. MCP Connectors Pull data from external systems and unify it in one BI layer. Safe tool calling Controlled permissions Auditable actions Dashboards & KPIs Create KPI dashboards per team, channel, campaign, and agent performance. Custom metrics Drill-down reporting Scheduled exports AI Insights Ask questions in natural language and get insights + next-best actions. Forecasting Anomaly alerts Recommendations Governance Keep analytics secure with roles, audit logs, and access controls. Role-based access Audit logging Workspace isolation Industry Benefits BI insights tailored to your operational reality. E-commerce Inventory optimization, conversion lift, and demand forecasting Learn more Healthcare Patient journey insights and operational planning Learn more Finance Risk analytics, customer profiling, and compliance-friendly reporting Keep exploring Unified Team Inbox Manage all customer conversations across channels in one inbox. Workflow Automation Build event-driven customer journeys with smart automation. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. First month of Growth on us Turn Analytics Into Action Build BI dashboards, track KPIs, and let AI generate insights — all inside MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Core Features: Inbox, Automation, AI Chatbots URL: https://monochat.ai/features/core > Explore MonoChat core features: unified team inbox, workflow automation, AI assistants and chatbots, multi-agent call center and business intelligence reports. Home Product Core Features Core Features Core features that turn conversations into real operations. Run your customer communication operation with one inbox, smart routing, workflow automation, AI assistants and real-time analytics. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Core Feature Set The essential operational layer for managing customer conversations at scale. Unified Team Inbox Manage all customer conversations across channels in one shared inbox. Learn more Workflow Automation Build event-driven customer journeys with smart automation. Learn more AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Learn more Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Learn more Business Intelligence Track conversations, teams, campaigns and AI performance. Learn more Operations layer From incoming messages to measurable outcomes. Core Features turn scattered customer conversations into a structured operating system for support, sales and customer success teams. Unified omnichannel inbox Conversation assignment Agent routing and ownership Workflow automation AI assistant handoff SLA visibility Team performance tracking Business intelligence dashboards FAQ Questions about MonoChat core features Quick answers to the most common questions. What are the core features of MonoChat? The core features are the unified team inbox, workflow automation, AI assistants and chatbots, the multi-agent call center and business intelligence. Together they cover receiving, routing, answering and measuring customer conversations. Can AI assistants and human agents work in the same inbox? Yes. An AI assistant can answer first and hand the conversation over to a person with its full history. Agents then take ownership in the same inbox, so the customer never has to repeat themselves. How do conversations reach the right agent? Conversations can be assigned to an agent, a team, a workflow or an AI assistant. Routing rules and ownership keep every conversation with a clear owner, and SLA visibility shows what is waiting. Which channels do the core features cover? All of them. The inbox, automation, AI and reporting work across WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice conversations. More MonoChat feature categories AI Orchestration Build and control advanced AI systems. Customization & Integrations Extend MonoChat to fit your business. All features See every MonoChat feature on one page. Keep exploring AI Orchestration Build and control advanced AI systems. Customization & Integrations Extend MonoChat to fit your business. First month of Growth on us Run Your Customer Conversations From One Place. Use MonoChat Core Features to manage inbox, workflows, agents, AI assistants and analytics in one workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Custom Functions: Code, API Endpoints & Cron Jobs URL: https://monochat.ai/features/custom-functions > Extend MonoChat with custom logic, API endpoints, and scheduled jobs. Integrate external services safely and automate recurring operations. Home Product Customization & Integrations Custom Functions Custom Functions Custom functions that extend MonoChat with your own business logic. MonoChat's Functions feature offers a versatile toolset designed to extend the platform's capabilities and integrate with other systems. Create custom solutions tailored to your business's specific needs. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Functions Features Extend your platform and integrate with other systems using MonoChat's Functions feature. Custom Logic and Integrations Write and deploy functions to execute custom business logic within MonoChat. Interact with external services, perform unique calculations, or automate processes according to your business requirements. Custom business logic development External service integration Unique calculations Process automation API Endpoint Functions Create API endpoint functions to enable external services to retrieve data from MonoChat. Real-time data exchange and interoperability with other applications. API endpoint development Real-time data exchange CRM/ERP integration Third-party application integration Cron Job Functions Create scheduled tasks that automate recurring operations such as data synchronization, report generation, or system maintenance. Scheduled tasks Data synchronization Automatic report generation System maintenance automation Practical Use Cases Types of applications you can implement with Functions Data Synchronization Automate data synchronization between MonoChat and other systems, ensuring consistency and accuracy. Custom Logic Implement custom logic for unique business processes such as validation or custom calculations. API Integration Create API endpoints to facilitate external applications' access to and retrieval of data from MonoChat. Scheduled Automation Use cron jobs to automate routine tasks such as report generation or regular system updates. Key Benefits Core advantages you'll gain with Functions Advanced Customization Tailor MonoChat's functionality to meet your specific business needs with custom logic and integrations. Increased Efficiency Increase operational efficiency by automating routine tasks and complex processes. Seamless Integration Provide real-time data exchange and integration with other systems through API endpoints. Automated Operations Maintain efficiency and reduce manual effort with scheduled cron jobs. Keep exploring Custom Views Embed business screens and operational panels into MonoChat. Integration Connect CRMs, ERPs, APIs and internal business systems. Payment Integrations Create payment links and collect payments directly in chat. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. First month of Growth on us Try Custom Functions in Your Business Extend your platform and integrate with other systems using MonoChat's Functions feature. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Bring Your Own LLM – OpenAI, Claude, Gemini & More URL: https://monochat.ai/features/custom-llms > Use your own OpenAI, Anthropic Claude, Google Gemini, Azure, AWS, DeepSeek, Groq or Ollama keys in MonoChat, with routing, fallbacks and no AI markup. Home Product AI Orchestration Custom LLMs Custom LLMs Custom LLMs: bring your own AI models and API keys. Bring OpenAI, Anthropic, Google, Azure, AWS, OpenRouter, xAI, DeepSeek, Groq, Cohere, Ollama, or your own model APIs. Route requests by cost, latency, or capability — with fallbacks, monitoring, and governance built in. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth OpenAI Anthropic Google Gemini Azure OpenAI AWS Bedrock OpenRouter xAI DeepSeek Groq Cohere Ollama Flexible Model Integration Choose the approach that fits your stack — providers, routing, and governance. Connect External APIs Bring your existing model providers into MonoChat via credentials and validate connections. API key management Secure credential storage Connection validation Usage monitoring Model Registry Manage multiple models per workspace and assign them to channels, agents, and scopes. Provider + model catalog Per-workspace isolation Environment separation Versioned configs Routing & Fallbacks Route by cost, latency, capability, or language — with safe fallbacks and A/B tests. Intelligent routing rules Fallback chains A/B testing Performance comparison Supported API Providers Connect your preferred providers without locking into a single vendor. OpenAI General-purpose language, vision, and audio model families for assistants, search, and content generation. Chat & assistant models Multimodal reasoning models Embeddings & tools Anthropic Safety-focused assistant and reasoning model families for enterprise-grade conversations. Assistant-style models Long-context reasoning models Enterprise safety tooling Google Google AI model families for search, conversation, and multimodal experiences. Search & conversation models Multimodal models Enterprise ML services Azure OpenAI Enterprise OpenAI services with Azure compliance, observability, and governance. Managed foundation models Enterprise security & compliance Monitoring & observability AWS Bedrock Fully managed foundation models on AWS, running inside your own cloud account and region. Multiple model families Runs in your AWS account IAM & VPC integration OpenRouter One API key for hundreds of models from many providers, with unified billing and automatic provider fallbacks. Hundreds of models via one API Open-source & proprietary models Provider fallbacks & price routing xAI Grok model family for fast, real-time-aware conversation and reasoning. Grok chat models Reasoning models Vision support DeepSeek Cost-efficient chat and reasoning models with strong coding and math performance. Chat models Reasoning models Low cost per token Groq Ultra-low-latency inference for popular open models, ideal for real-time chat. Very fast inference Open-source models Real-time conversations Cohere Enterprise language models built for retrieval, search, and multilingual business use. Command chat models Embeddings & rerank Multilingual support Ollama Run open-source models on your own servers and keep every conversation on your infrastructure. Self-hosted models Data stays on-premise No per-token fees Custom APIs Your own in-house or domain-specific model APIs, fully controlled by your team. Internal model gateways Domain-specific models Private inference endpoints Easy Integration Process Get your custom models up and running with a clean, repeatable setup. 1 Add API Credentials Securely add your provider keys and restrict access by role. 2 Configure Routing Set model preferences, fallbacks, and rules per channel, agent, or workflow. 3 Test & Deploy Run tests, monitor performance, and roll out safely to production. Enterprise-Grade Security Protect credentials and enforce governance for every model and workspace. Credential Encryption All provider credentials are encrypted at rest and in transit. Access Control Granular permissions with role-based access control (RBAC). Audit Logging Full audit trail of model configuration changes and usage. Workspace Isolation Data and model configurations are isolated per workspace. Industry-Specific Models Examples of domain-focused model stacks teams connect to MonoChat. E-commerce Product recommendation engine Customer sentiment analysis Price optimization model Inventory prediction Healthcare Medical intake assistant Patient triage system Drug interaction checker Symptom analysis Finance Fraud detection system Credit scoring model Risk assessment tool Compliance summaries Education Personalized learning path Student performance predictor Content recommendation Automated grading FAQ Custom LLM questions Quick answers to the most common questions. What does "bring your own LLM" mean in MonoChat? You connect your own API credentials for the model providers you already use. MonoChat calls the models through your account, so you keep your pricing and data agreements, and there is no AI markup. Which LLM providers can I connect? OpenAI, Anthropic, Google, Azure OpenAI, AWS Bedrock, OpenRouter, xAI, DeepSeek, Groq, Cohere and Ollama, plus your own custom model APIs. Can different assistants or channels use different models? Yes. The model registry lets you manage several models per workspace and assign them to channels, agents and scopes. Routing rules can choose a model by cost, latency, capability or language, with fallback chains if a provider fails. Can I use self-hosted or private models? Yes. You can run open-source models on your own servers with Ollama, or connect an in-house model through a custom API endpoint. How are my provider API keys protected? Provider credentials are encrypted at rest and in transit. Role-based access control limits who can use them, changes are recorded in an audit log, and model configurations are isolated per workspace. Keep exploring AI Function Tools Let AI safely call tools, APIs and business actions. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. MCP Integration Connect AI agents to external MCP-compatible tools. First month of Growth on us Ready to Connect Your Models? Add credentials, configure routing, and run multi-model assistants in MonoChat — with governance and monitoring. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Custom Views: Internal Apps & Dashboards URL: https://monochat.ai/features/custom-views > Integrate your business processes into MonoChat. Manage everything from a single interface with custom apps, dashboards, and reporting tools. Home Product Customization & Integrations Custom Views Custom Views Custom Views Integrate Your Business Processes into the Platform MonoChat's Custom Views feature brings all operational screens into one workspace. With our Powerful SDK, you can build custom screens, widgets, inputs, and reports tailored to your business. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Custom Views Features Bring your operational screens into one workspace and run a faster, cleaner workflow across teams. Comprehensive Integration Unify your workflows inside MonoChat. Run external integrations and internal operations without switching tools. Single platform management External service integration Centralized workflow No app switching Powerful SDK Build unlimited internal apps with a robust SDK. Access platform APIs, use UI components, and sync data in real time. Comprehensive API access JS support Component library Real-time sync Advanced customization Enhanced Agent Experience Bring everything agents need into one screen so they can focus on customers and outcomes, not tabs. Single screen operations No context switching Higher throughput Better service quality Customization Capabilities Build screens, widgets, inputs, and reports that match your business exactly — without compromising on UX. Custom Screens Design screens that match your workflows exactly — from simple panels to multi-page internal apps. Screen builder Responsive layouts Custom navigation flows Multi-page apps Theme customization Custom Widgets Create reusable widgets you can embed across screens to boost productivity and standardize UI blocks. Reusable components Interactive charts Live updates Custom styling Composable blocks Custom Inputs Build forms and inputs that capture the exact data you need with validation, files, and complex flows. Custom fields Advanced validations File uploads Date/time pickers Multi-step forms Custom Reports Create dashboards and reports with exports and scheduling so teams always have the latest insights. Report templates Charts & dashboards Scheduled reports Exports (PDF/CSV) Interactive filters Practical Applications Examples of internal apps teams build with Custom Views. Business Process Management Build internal apps for inventory, operations, project tracking, approvals, and sales workflows. Real-Time Data Management Create live screens that display operational KPIs, queue status, SLA metrics, and system health. Custom Reporting Develop dashboards and reports that reveal trends, bottlenecks, and performance improvements. Key Benefits Core advantages you gain with Custom Views. Unified Workspace Bring all critical operational screens into MonoChat and eliminate tool sprawl. Tailored Applications Build apps around your business logic to speed up execution and reduce manual work. Seamless Integration Connect external services or run fully inside MonoChat — your choice, per workflow. Enhanced Productivity One screen per role means fewer mistakes, faster handling, and better outcomes. Keep exploring Custom Functions Run custom business logic inside conversations and workflows. Integration Connect CRMs, ERPs, APIs and internal business systems. Payment Integrations Create payment links and collect payments directly in chat. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. First month of Growth on us Try Custom Views in Your Business Integrate your processes, build internal apps, and run operations from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Customization & Integrations: API, CRM, Payments URL: https://monochat.ai/features/customization > Extend MonoChat with custom functions, custom views, CRM and ERP integrations, in-chat payment links and AI knowledge bases built around your own operations. Home Product Customization & Integrations Customization & Integrations Customization and integrations that fit your business systems. Extend MonoChat with custom functions, internal screens, payment flows, knowledge bases and integrations that fit your exact operations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Customization Features The extensibility layer for turning MonoChat into a business-specific operating system. Custom Functions Run custom business logic inside conversations, workflows, AI tools and operational screens. Learn more Custom Views Embed business screens, dashboards and internal panels directly into MonoChat. Learn more Integration Connect CRMs, ERPs, APIs, databases and internal business systems to your conversation layer. Learn more Payment Integrations Create payment links, collect payments and track payment status directly inside chat journeys. Learn more AI Knowledge Base Create scoped AI knowledge from documents, URLs, files and content for better AI answers. Learn more Business extensibility Not a closed chatbot tool. A platform you can extend. MonoChat can connect to your systems, run your custom logic, show your operational screens and turn customer conversations into business actions. Custom business logic API and webhook integrations CRM and ERP connectivity Custom operational dashboards Payment link generation AI knowledge from documents Internal tools inside MonoChat Enterprise-grade extensibility N Nova Studio Business account Hi, I would like to renew my membership. 14:05 Hi Deniz 👋 Your Gold membership ends on 30 June. Shall I renew it for another year? 14:05 Renew now Talk to the team Renew now 14:06 Payment link Gold membership · 12 months Secure checkout Here is your secure payment link. I will confirm as soon as the payment arrives. 14:06 Need custom implementation? Use Development Packs to build integrations, custom views, automation logic and business-specific workflows with the MonoChat team. View Development Packs FAQ Questions about customization and integrations Quick answers to the most common questions. How can I customize MonoChat? Custom functions run your own business logic inside conversations and workflows, custom views embed your screens and dashboards in the workspace, integrations connect your systems, payment integrations collect money in chat, and the AI knowledge base scopes what your assistants know. Which systems can MonoChat integrate with? MonoChat connects to CRMs, ERPs, databases, payment systems and internal business systems through APIs, webhooks and custom functions, so conversations can read and update your records. Can customers pay inside the conversation? Yes. With payment integrations you can create payment links, collect payments and track the payment status directly inside chat journeys. Do I need my own developers? Your team can build custom functions, views and integrations themselves. If you prefer, Development Packs let the MonoChat team build integrations, custom views, automation logic and business-specific workflows with you. More MonoChat feature categories Core Features Everything you need to run AI-powered conversations. AI Orchestration Build and control advanced AI systems. All features See every MonoChat feature on one page. Keep exploring Core Features Everything you need to run AI-powered conversations. AI Orchestration Build and control advanced AI systems. First month of Growth on us Customize MonoChat Around Your Business. Connect your systems, automate your logic and embed your operational tools directly into MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # System Integration: CRM, API, Webhooks & MCP URL: https://monochat.ai/features/integration > Connect MonoChat with your CRM, e-commerce, payment and enterprise systems. REST API, MCP, webhooks and SDK let you build custom integrations without disruption. Home Product Customization & Integrations Integration System Integration CRM, ERP and API Integration Without Disrupting Your Systems Connect MonoChat to CRM, ERP, e-commerce, and payments. Build custom integrations with REST, MCP connectors, webhooks, and safe AI tool calling. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Integration Capabilities Advanced technologies and ready-to-use connectors for integration with any system. CRM Integration Connect MonoChat to your CRM with bi-directional sync and field mapping — without disrupting operations. Zero-disruption rollout Bi-directional sync Custom field mapping Real-time updates Salesforce · HubSpot · Zoho · Pipedrive MCP & Tool Calling Orchestrate AI tools via MCP (Model Context Protocol) and safe tool calling with permissions and logs. MCP-based connectors Tool calling orchestration Unified tool interface Fine-grained permissions Analytics & BI tools · Internal services · Third-party APIs · Custom MCP servers Learn more REST API & Webhooks Build custom integrations with REST endpoints, webhooks, and SDK patterns for reliable event-driven sync. Comprehensive REST endpoints Webhook events SDK patterns Idempotent workflows Custom Apps · Enterprise Systems · SaaS Tools · Legacy Systems Learn more E-commerce Integration Sync catalog, stock, and orders so chat journeys can convert to checkout with automation. Catalog sync Stock updates Order management Payment link flows Shopify · WooCommerce · Ticimax · Magento Payment Systems Trigger secure payment flows with event-driven automation, compliance patterns, and fraud controls. Multi-gateway support Event-triggered flows Custom checkout integration PCI patterns Fraud signals Fast settlements İyzico · PayTR · Stripe · PayPal Learn more Enterprise Systems Integrate ERP and internal systems with scalable pipelines and accuracy guarantees. ERP integration HR sync Accounting sync BI pipelines SAP · Oracle · Microsoft Dynamics · Logo Supported Platforms Ready-to-use connectors across CRM, e-commerce and payments. CRM Systems Salesforce Native HubSpot Native Zoho CRM API Pipedrive API E-commerce Shopify Native WooCommerce Plugin Ticimax API Magento Extension Payment Gateways İyzico Native PayTR API Stripe Native PayPal API Integration Process Fast and secure system integration in 4 steps. 1 System Analysis We map your stack and design an integration plan. 1–2 days. 2 Configuration We configure APIs, webhooks, and connectors for your systems. 2–3 days. 3 Migration & Sync We migrate and validate data with safe cutover options. 1–5 days. 4 Testing & Launch We test end-to-end flows and go live with monitoring. 1–2 days. Keep exploring Custom Functions Run custom business logic inside conversations and workflows. Custom Views Embed business screens and operational panels into MonoChat. Payment Integrations Create payment links and collect payments directly in chat. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. First month of Growth on us Connect Your Systems to MonoChat Integrate CRM, e-commerce, payments, and internal tools with zero disruption — and power workflows with MCP + safe AI tool calling. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MCP Integration for AI Agents URL: https://monochat.ai/features/mcp-integration > Connect your AI agents to any MCP server: tools are discovered automatically, so assistants can act on your data with role-based access and full logging. Home Product AI Orchestration MCP Integration MCP Integration MCP integration: connect AI agents to any MCP server. With MCP server support, you can connect your AI assistants to external tool ecosystems instantly. Discover tools automatically, enforce permissions, and run agentic workflows across your systems — without building one-off integrations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth What MCP Unlocks Standardize tool access for AI assistants — with security and visibility built in. Connect to MCP Servers Add any MCP server endpoint and make its tools available inside MonoChat. Bring external tool catalogs into MonoChat Multiple MCP servers per workspace Environment-based configs (dev/prod) Zero one-off integration work Standardized Tool Discovery Tools are discovered and exposed in a consistent format for LLM usage. Unified tool interface across providers Structured parameters and outputs Tool metadata and descriptions Faster iteration for new tools Security & Permissions Control which tools AI can call, under which roles, and under what constraints. Role-based permissions (RBAC) Credential and token management Allowlist tools and actions Rate limits and safety policies Operational Visibility Track, debug, and optimize tool usage across assistants and workflows. Tool call logs and traces Failures, retries, and timeouts Usage analytics per tool/server Audit-ready history How MCP integration works From a server address to tools your assistants can use. 1 Add an MCP server Enter the endpoint and credentials of any MCP server in your workspace, with separate configurations for development and production. 2 Tools are discovered MonoChat reads the tools the server exposes, with their descriptions, parameters and outputs, in one consistent format. 3 Set permissions and use them Choose which roles and assistants may call which tools, then use them in AI assistants and workflows with every call logged. Use Cases How teams use MCP to power assistants, integrations, and workflows. Agent Tool Ecosystem Give AI assistants a library of tools across multiple systems using MCP. Example: AI → discover tools → call actions → complete task Faster Integrations Stop building custom connectors repeatedly. Connect once via MCP, reuse everywhere. Example: Add MCP server → tools appear in AI & flows End-to-End Journeys Combine MCP tools with workflows to orchestrate full customer journeys. Example: Event → workflow → AI tool calls → state updates Key Benefits Build once, connect many — and keep everything controlled and observable. Faster Time-to-Value Integrate tool ecosystems in minutes instead of weeks of custom work. Scale Safely Add more tools and servers while keeping permissions, auditing, and control. Standardized Tooling LLMs interact with tools through one consistent contract and structure. Future-Proof Integrations Adopt new MCP tools and providers without refactoring your platform logic. FAQ MCP integration questions Quick answers to the most common questions. What is MCP (Model Context Protocol)? MCP is an open standard for connecting AI applications to external tools and data. An MCP server describes the tools it offers in a consistent format, so an AI agent can discover them and call them without a custom integration for each system. How does MonoChat use MCP? You add an MCP server endpoint in MonoChat and its tools become available to your AI assistants and workflows. Tools are discovered automatically with structured parameters and outputs. Can I connect more than one MCP server? Yes. A workspace can connect multiple MCP servers and keep environment-based configurations, for example one for development and one for production. How do I control what the AI can do with MCP tools? Role-based permissions define who may use which tools, allowlists limit the tools and actions an assistant can call, and rate limits and safety policies set boundaries. Every tool call is logged for audit. Keep exploring Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. AI Function Tools Let AI safely call tools, APIs and business actions. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. First month of Growth on us Connect Your First MCP Server Bring external tools into MonoChat and let AI assistants execute end-to-end tasks with safety and observability. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Multi-Agent Call Center Software for Chat Teams URL: https://monochat.ai/features/multi-agent-call-center > Run a multi-agent call center on one shared inbox: skill-based routing, canned replies, full customer history, AI assistance and real-time SLA dashboards. Home Product Core Features Multi Agent Call Center Multi Agent Call Center Multi-agent call center software for teams that answer together. Group your employees, instantly access customer history and maximize service quality with multi-agent support. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Telecom Business account Hi, I was charged twice on my last invoice. 09:41 Sorry about that, Omar. I am connecting you with our billing team now. 09:41 Hi Omar, this is Selin from billing. I can see both charges and your earlier messages. 09:43 Great. Can you refund one of them? 09:43 Refund started Duplicate charge · Invoice 1042 Owner: Selin · Billing team Done. I will message you here when it is completed. 09:44 Call Center Capabilities All features needed for enterprise-level call center management in a single platform Agent Monitoring Agent Management Group your team members, assign permissions and track their performance Team-based grouping Role and permission definition Working hours management Performance monitoring Channels in one history Conversation History Instantly access customer history and serve without losing context Complete chat history Cross-channel history Customer profile view Interaction timeline Canned replies Quick Response System Minimize response times with ready templates and smart suggestions Canned responses Smart suggestions Template library Auto-completion Shared team inbox Multi-Agent Multiple agents can work simultaneously with load balancing Concurrent handling Load balancing Agent availability Skill-based routing Skill-based routing Smart Routing Automatically route customer queries to the most suitable agent Skill-based routing Priority queuing VIP customer handling Escalation management SLA dashboards Performance Analytics Optimize your call center performance with detailed reporting Real-time dashboards Agent KPIs Customer satisfaction SLA monitoring Automated Workflow Management Minimize manual operations with AI-powered automation 1 Intelligent Routing Route incoming messages to the most suitable agent based on customer profile 2 Context Loading Automatically load customer history and previous interactions to agent 3 Response Assistance Provide quick response options with smart suggestions and templates 4 Quality Assurance Check response quality and track customer satisfaction Performance Boost with MonoChat Results of switching from traditional call center solutions to MonoChat Performance Boost with MonoChat Area With MonoChat Before What changes Channels One inbox Separate apps Every channel in one place Customer Context Full history Scattered Cross-channel timeline After Hours 24/7 AI Unanswered AI answers, agents take over Assignment Automatic Manual Skill-based routing Keep exploring Unified Team Inbox Manage all customer conversations across channels in one inbox. Workflow Automation Build event-driven customer journeys with smart automation. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Business Intelligence Track conversations, teams, campaigns and AI performance. First month of Growth on us Boost Your Call Center Efficiency Professionalize your customer service with MonoChat, optimize agent performance and maximize customer satisfaction. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Payments in Chat – WhatsApp Payment Links URL: https://monochat.ai/features/payment-integrations > Create payment links with your own provider keys, send them in WhatsApp and other chats, and let AI workflows follow up on unpaid orders and confirm payments. Home Product Customization & Integrations Payment Integrations Payment Integrations Payment Integrations Collect Payments Inside Chat MonoChat comes with built-in integrations for popular payment providers. Use your own API keys to generate payment links, send them in chat, track collections, manage customer balances, and automate the full flow with AI. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi, I would like to confirm the order we discussed. 14:12 Order #1042 2 items · Delivery included Secure payment link Great, your order is ready. You can pay with the secure link below. 14:12 Pay now Done, I have just paid. 14:15 Payment received, thank you. Your order is confirmed and we will message you when it ships. 14:15 Payment Integrations Features Connect providers, generate payment links, and track collections — all inside MonoChat. Pre-Built Provider Integrations MonoChat supports common payment services out of the box, so you can connect quickly using your own credentials. Connect with API keys Secure credential storage Multiple providers per workspace Environment separation (test/live) Generate & Send Payment Links Create payment links programmatically and deliver them to customers right inside the conversation flow. One-click link generation Attach invoice or order context Send via any channel (WhatsApp, web, etc.) Auto-reminders & follow-ups Track Payments & Receivables Monitor payment status and maintain customer balances — from invoices to collections and debt management. Payment status updates Customer ledger & balances Receivables and overdue tracking Exportable payment history Core Components Build payment flows powered by provider credentials, events, and AI actions. Bring Your Own Payment Keys Use your own payment provider accounts. MonoChat never locks you into a single vendor. Payment Link Builder Generate payment links with amount, currency, customer, and order metadata attached for traceability. Payment Events & Webhooks Consume provider events (paid, failed, refunded) and trigger workflows automatically. AI Tool Actions Let LLM agents generate payment links, check status, send reminders, and update records safely. Customer Balance & Ledger Track receivables, collections, and customer debt — scoped to each customer and account. Security & Auditability Role-based access, secure secrets handling, and audit logs for financial actions. Practical Applications Common revenue and collections workflows teams build with MonoChat. Sales & Checkout in Chat Convert conversations into revenue: quote → payment link → confirmation, without leaving the channel. Collections & Reminders Automate due-date reminders, follow-ups, and partial payments using workflows and events. Account & Receivables Management Maintain customer balances, track unpaid invoices, and support debt/credit operations in one place. Key Benefits Collect faster, automate more, and keep visibility over every payment. Faster Collections Generate and send payment links instantly inside ongoing conversations. End-to-End Automation Use events and workflows to automate reminders, confirmations, and reconciliations. Full Payment Visibility Track payment statuses, customer balances, and receivables from a single interface. Keep Control of Your Provider Use your own API keys and providers — no lock-in, no forced payment stack. FAQ WhatsApp payment links: common questions Quick answers to the most common questions. How do payment links in WhatsApp chats work? You connect your own payment provider account to MonoChat with its API keys. MonoChat then creates a payment link with the amount, currency and order details and sends it in the conversation. When the provider reports the payment, the status is updated and a confirmation message can be sent automatically. Which payment providers can I connect? MonoChat has ready-made integrations for commonly used payment providers and always works with your own accounts and API keys. You can connect more than one provider in a workspace and keep test and live environments separate. Ask our team on WhatsApp about a specific provider. Where does the money go? Payments are processed by your own payment provider account, so the money is settled under your agreement with that provider. MonoChat creates and sends the link and tracks the status of the payment. Can the AI assistant send payment links and reminders by itself? Yes. With AI tool actions the assistant can create a payment link, check its status and send reminders. Payment events such as paid, failed or refunded can start a workflow, for example a confirmation message or a follow-up for an unpaid order. Can I see which customers have paid? Yes. MonoChat shows payment status updates, keeps a ledger and balance for each customer, tracks receivables and overdue payments, and lets you export the payment history. Keep exploring Custom Functions Run custom business logic inside conversations and workflows. Custom Views Embed business screens and operational panels into MonoChat. Integration Connect CRMs, ERPs, APIs and internal business systems. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. First month of Growth on us Start Collecting Payments Inside Chat Connect your payment provider, generate links, and automate collections with workflows and AI. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # RAG Orchestration: Build Retrieval Pipelines URL: https://monochat.ai/features/rag-orchestration > Build production-grade RAG pipelines in MonoChat: chain your vector database, AI function tools and custom LLMs into stateful retrieval workflows you control. Home Product AI Orchestration RAG Orchestration RAG Orchestration RAG orchestration for grounded, production-grade AI answers. Design end-to-end RAG pipelines by connecting VectorDB, AI Function Tools, and Custom LLMs into stateful workflows — grounded answers, live data, and full control. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Electronics AI assistant · online My battery stopped charging after 14 months. Is that still covered? 10:18 Source: Warranty policy Section 3.2 · Batteries Order 6120 · delivered 14 months ago Yes. Batteries are covered for 24 months from the delivery date, so your order is still under warranty. 10:18 Great, how do I claim it? 10:19 I opened a warranty request for you. Our service team will contact you here. 10:19 Build Blocks for Custom RAG Connect your data, tools, and models — then orchestrate retrieval end-to-end. VectorDB Integration Use MonoChat embedded VectorDBs or connect your own with credentials — keep embeddings where you want. Embedded or external VectorDB Credential-based connections Metadata filters & access control Secure data isolation Learn more Multi-Step RAG Pipelines Chain retrieval steps: query rewrite, search, rerank, cite, respond — all inside one orchestration flow. Query rewrite & expansion Hybrid retrieval patterns Reranking and scoring Citations & traceability AI Function Tools Let LLMs take actions: fetch live data, call internal APIs, run business logic, and return structured results. Tool schemas & validation Secure API calls Structured outputs Reusable tool library Learn more Custom LLM Routing Route tasks to the best model — fast vs. accurate — with fallback and cost controls. Multi-provider support Per-step model selection Fallback & retries Cost/performance guardrails Learn more Stateful Workflows Keep state across steps and sessions. Build journeys that remember context and progress reliably. State + memory variables Session-aware flows Conditional branching Event-driven triggers Learn more Production Controls Deploy safely with monitoring, permissions, and auditability — iterate without breaking ops. Observability & metrics Role-based controls Audit logs Versioned workflows How It Works A simple path to production-grade RAG — without vendor lock-in. 1 Connect VectorDB Use embedded vector stores or connect your own by pasting credentials. Data stays where you choose. 2 Add Tools Build AI Function Tools to fetch live data, call APIs, or run business actions. Structured outputs & validation. 3 Route Models Choose the best LLM per step. Use fallbacks to balance cost and quality. Fast + accurate workflows. 4 Orchestrate Pipeline Chain steps: rewrite → retrieve → rerank → cite → respond — with stateful logic. Hybrid retrieval patterns. Typical Pipelines Common RAG blueprints you can ship quickly — then customize forever. Support RAG Ground answers in policies, manuals, and tickets — escalate to agents with full context. Example: Rewrite → retrieve KB → tool: check order → cite policy → respond Sales RAG Answer product questions with catalog + pricing + CRM tools, and convert in-chat. Example: Retrieve catalog → tool: pricing → tool: CRM lead → summarize & CTA Operations RAG Turn SOP documents into guided actions with approvals, dashboards, and automation. Example: Retrieve SOP → tool: validate → tool: create task → confirm status FAQ RAG orchestration questions Quick answers to the most common questions. What is RAG (retrieval-augmented generation)? RAG is a technique where the AI first retrieves the relevant passages from your own content and then writes its answer from them. Answers are grounded in your documents instead of the model’s memory, which reduces hallucinations. What does RAG orchestration add? Orchestration chains the steps of a pipeline in one stateful flow: query rewrite, retrieval, reranking, tool calls, citations and the final response. You decide the order, the logic between steps and which model runs each one. Do I need my own vector database? No. You can start with the vector database embedded in MonoChat, or connect your own VectorDB with credentials when you want the embeddings to stay in your infrastructure. Can a RAG answer include live data? Yes. AI function tools let a pipeline fetch live data such as an order status, a price or a CRM record, and combine it with the retrieved documents in one answer. Which LLMs can I use in a RAG pipeline? Any provider you connect as a custom LLM. You can select a model per step, for example a fast model for query rewriting and a stronger one for the final answer, with fallbacks and cost guardrails. Keep exploring Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. AI Function Tools Let AI safely call tools, APIs and business actions. VectorDB Integration Store and retrieve embeddings using your preferred VectorDB. MCP Integration Connect AI agents to external MCP-compatible tools. First month of Growth on us Build Your First RAG Pipeline Connect your VectorDB, add AI tools, route models, and ship reliable retrieval workflows in MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Unified Team Inbox for WhatsApp, Instagram & Chat URL: https://monochat.ai/features/unified-team-inbox > Answer WhatsApp, Instagram, Messenger, TikTok, Telegram and web chat from one shared team inbox with assignment, smart routing and a full customer view. Home Product Core Features Unified Team Inbox Unified Team Inbox Unified team inbox for WhatsApp, Instagram and every channel. Manage WhatsApp, Instagram, Facebook, Telegram, TikTok and more from a single dashboard. Provide a consistent experience to your customers on every channel and increase your sales. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Omni-Channel Capabilities Advanced features you need to manage all your communication channels from a single platform Unified Inbox Manage messages from all communication channels in a single dashboard WhatsApp, Instagram, Facebook unified view Respond from single dashboard Cross-platform chat history Unified customer profile Customer Journey Tracking Track which channels your customers come from and their interactions Cross-channel attribution Customer journey mapping Touch-point analysis Conversion funnel tracking Synchronized Campaigns Run coordinated marketing campaigns across all channels from a single point Multi-channel campaign launcher Synchronized messaging Platform-specific optimization Real-time performance tracking Brand Consistency Provide consistent brand experience and messaging across all channels Unified brand voice Consistent visual identity Template synchronization Brand guideline enforcement Smart Routing Automatically route customer queries to the most appropriate channel and agent Channel preference detection Agent skill-based routing Load balancing Priority-based assignment Cross-Sell Optimization Create sales opportunities by combining data from different channels Cross-channel recommendations Purchase behavior analysis Upselling opportunities Personalized offers One customer, one thread A shared customer history across every channel When the same customer writes on WhatsApp today and on Instagram tomorrow, your team sees one profile and one timeline, so nobody has to ask the same question twice. Cross-platform chat history on one profile Internal ownership stays clear when the channel changes Agents pick up exactly where the last reply ended N Nova Home Active now Hi! I asked on WhatsApp yesterday about the oak dining table. Is it back in stock? 16:12 Hi Maya 👋 Yes, I can see your WhatsApp chat. The oak table is back in stock since this morning. 16:12 Perfect, can you hold one for me? 16:13 Oak dining table Reserved for 48 hours Assigned to Elif · Sales Done. Elif from our sales team will send you the delivery options. 16:13 Channels you can answer from one inbox Connect the channels you use today and add the rest later. Each conversation keeps its channel, its owner and its history. WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. Instagram Business Manage Instagram DMs, leads and customer conversations. Facebook Business Handle Messenger conversations from the same team inbox. TikTok Business Manage TikTok DMs, comments and social engagement. Telegram Bot Build Telegram bots and automate customer conversations. WebChat Add a live chat and AI assistant widget to your website. Twilio Send OTP, reminders, alerts and two-way SMS with Twilio. Voice Call (SIP) Run AI voice calls with SIP, IVR, routing and automation. Easy Integration Process Connect all your channels to MonoChat and start the omni-channel experience in 4 simple steps 1 Platform Connection Connect your existing WhatsApp, Instagram, Facebook accounts to MonoChat 2 Unified Dashboard Setup Configure the dashboard where you can view all your channels on a single screen 3 Team & Routing Assign your team members and define smart routing rules 4 Campaign Sync Create your first multi-channel campaign and publish across all channels FAQ Unified team inbox questions Quick answers to the most common questions. What is a unified team inbox? A unified team inbox is one shared workspace where messages from all your channels arrive. Your team answers, assigns and follows up conversations there instead of switching between separate apps. Which channels can I manage in the MonoChat inbox? WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, WebChat on your website, SMS through Twilio and voice calls over SIP. Can several agents answer from the same WhatsApp number? Yes. You connect the number through the WhatsApp Business API and your agents answer from the shared inbox. Assignment and ownership show who is handling each conversation. How are conversations assigned to agents? Smart routing can assign conversations by channel, agent skill, workload and priority, and agents or team leads can also assign conversations by hand. Do agents see what the customer wrote on other channels? Yes. MonoChat keeps a unified customer profile with cross-platform chat history, so the agent sees earlier conversations from every connected channel. Keep exploring Workflow Automation Build event-driven customer journeys with smart automation. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Business Intelligence Track conversations, teams, campaigns and AI performance. First month of Growth on us Start Your Omni-Channel Experience Unify all your communication channels, improve customer experience and increase your sales. Discover the power of omni-channel marketing with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # VectorDB Integration: Built-in or Your Own URL: https://monochat.ai/features/vectordb-integration > Use MonoChat’s built-in vector database or connect your own VectorDB provider. Keep embeddings where you choose and power accurate retrieval and RAG. Home Product AI Orchestration VectorDB Integration VectorDB Integration Embedded or Bring Your Own VectorDB MonoChat lets you store embeddings in embedded VectorDBs or connect your own VectorDB provider via credentials. Keep vectors secure, compliant, and stored exactly where you prefer — while powering fast retrieval and RAG. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Vector Storage Options Start with embedded VectorDBs or connect your own provider — while keeping everything secure and retrieval-ready. Embedded VectorDBs Start instantly with MonoChat-managed vector databases — ideal for fast onboarding and simple deployments. Zero configuration setup Managed indexing & performance Works out of the box with RAG Great for quick PoCs and MVPs Bring Your Own VectorDB Connect any VectorDB service by entering credentials inside MonoChat — keep embeddings in your infrastructure. Connect external VectorDB providers Credential-based connection setup Data residency control Use existing enterprise storage policies Secure Credentials & Access Keep secrets safe and control which workspaces and flows can access which VectorDB connections. Encrypted credential storage Workspace-level isolation Role-based access patterns Auditable connection usage Optimized Retrieval for RAG Vector search is tuned for speed and relevance — improving answer quality and reducing hallucinations. Fast similarity search Chunking & embedding pipelines Top-k and filtering support Hybrid patterns with metadata Use Cases Common ways teams use VectorDB Integration across knowledge, compliance, and scale. Knowledge Base & RAG Store embeddings securely and serve accurate answers from your documents, websites, and internal data. Example: Docs → embeddings → vector search → grounded AI answers Data Residency & Compliance Keep vectors in the region or cloud you choose — aligned with enterprise and regulatory requirements. Example: Store embeddings in your own tenant / region Enterprise Scale Retrieval Use your existing VectorDB stack and scaling strategies while still benefiting from MonoChat’s orchestration. Example: MonoChat orchestration + your VectorDB performance Key Benefits Security, ownership, and flexibility — without sacrificing retrieval quality. Full Data Ownership Vectors can live inside your preferred VectorDB — you control storage, retention, and policies. Faster Onboarding Use embedded VectorDBs to start in minutes, then migrate to your own provider when needed. Secure by Design Credentials are protected and usage is controlled through workspace and permission boundaries. Better AI Answers High-quality retrieval boosts RAG accuracy, reduces hallucinations, and improves user trust. Keep exploring Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. AI Function Tools Let AI safely call tools, APIs and business actions. RAG Orchestration Build retrieval pipelines with documents, tools and LLMs. MCP Integration Connect AI agents to external MCP-compatible tools. First month of Growth on us Power RAG with Your VectorDB Use embedded storage or connect your own VectorDB — keep embeddings secure and retrieval fast. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Chat Workflow Automation – No-Code Flow Builder URL: https://monochat.ai/features/workflow-automation > Automate marketing, sales and support journeys across WhatsApp, Instagram and web chat with a no-code flow builder triggered by events from your own systems. Home Product Core Features Workflow Automation Workflow Automation Workflow automation for event-driven customer journeys. Design end-to-end customer journeys with event-based triggers, stateful logic, and real-time actions. MonoChat orchestrates workflows using both platform events and external system event streams — so you can automate marketing, sales, and support with precision. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Market Business account Hi Sara, your order was delivered today. How was everything? 18:30 All good There is a problem There is a problem 18:32 Sorry to hear that. What went wrong? 18:32 Damaged item Missing item Damaged item 18:33 Support request opened Damaged item · Order 7315 Routed to the returns team Thank you. A teammate will reply here shortly. 18:33 Workflow Automation Capabilities Build customer journeys that react to events, keep state, and execute actions across channels and systems. Journey & Workflow Designer Model your customer journey step-by-step with visual workflows. Add conditions, delays, branches, and actions that match your real business process. Drag & drop workflow builder Conditional branching & rules Multi-step journeys Reusable templates Event-Based Triggers & CEP Workflows run on events — messages, clicks, form submits, status changes, purchases, tickets, and any external events you stream into MonoChat. MonoChat internal events External event streams (CRM/ERP/CDP) Complex Event Processing patterns Real-time decisioning Automation Across Channels Turn conversations into outcomes across WhatsApp, Instagram, WebChat and more — without losing context or breaking the customer experience. Cross-channel orchestration Marketing + sales + support automation Human handoff & SLA routing Analytics-ready flows Core Building Blocks Combine events, state, conditions, and actions to orchestrate end-to-end journeys. Stateful Workflows Keep state across the customer journey: stages, scores, preferences, consent, last action, and next best step — without fragile hacks. Conditional Logic & Branching Create dynamic paths based on customer profile, conversation signals, segmentation, and business rules. Event Stream Processing Trigger and combine events from messaging channels and integrated systems. React instantly to what customers do — not just what they say. Timers, Delays & Schedules Build time-based automations like follow-ups, reminders, SLA escalations, and timed sequences with safe delays and retries. Actions, Webhooks & Integrations Write back to your systems: create tickets, update CRM, send notifications, sync data, trigger campaigns, or call any endpoint. Functions & Tooling Nodes Call Custom Functions inside flows for custom logic, API calls, AI tools, and scheduled jobs — for truly low-code automation. How to build an automated workflow From a trigger to a measurable customer journey in three steps. 1 Choose a trigger Start from a message, a button click, a form submit, a status change or an event sent from your own system. 2 Add logic and actions Drag in conditions, delays and branches, then add actions such as sending a message, updating your CRM or calling a custom function. 3 Publish and hand over Go live on your channels, route the conversations that need a person to your team and follow the results in your reports. Key Benefits What you gain with Workflow Automation inside MonoChat. Faster Operations: Reduce manual work with automated journeys and event-driven decisioning across teams and channels. Adaptive Journeys: Respond to customer behavior in real time using branching logic, state, and multi-event patterns. Connected Automation: Bring CRM/ERP/CDP and internal tools into your customer journey with events, webhooks, and write-back actions. Scale Without Chaos: Standardize journeys with templates, governance, and measurable KPIs while handling growing volume. Practical Use Cases Common workflows teams build with event-driven journeys and automation. Marketing Automation Journeys Run onboarding sequences, win-back flows, segmented campaigns, and personalized follow-ups using event triggers and customer state. Sales & Lead Qualification Score leads, route to the right team, schedule meetings, and automate follow-ups based on intent signals and CRM events. Support & SLA Operations Automate triage, escalation, internal alerts, and resolution workflows triggered by message patterns, ticket events, and SLA timers. FAQ Workflow automation questions Quick answers to the most common questions. What is workflow automation in MonoChat? Workflow automation lets you design customer journeys as visual flows. A flow starts from an event, keeps the state of each customer, and runs steps such as messages, conditions, delays, routing and calls to your systems. Do I need to write code to build a workflow? No. Flows are built in a drag and drop builder with conditional branching, multi-step journeys and reusable templates. When you need custom logic you can call a custom function from a flow. What can trigger a workflow? MonoChat events such as messages, clicks, form submits and status changes, and external events such as purchases or tickets that you stream in from a CRM, ERP or CDP. Which channels do workflows run on? Workflows run across WhatsApp, Instagram, WebChat and the other channels you connect, without losing the context of the conversation. Can a workflow hand the conversation to a human agent? Yes. A flow can hand over to your team at any step, with SLA-based routing so the conversation reaches the right agent. Keep exploring Unified Team Inbox Manage all customer conversations across channels in one inbox. AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. Multi Agent Call Center Route conversations to agents with ownership, SLAs and visibility. Business Intelligence Track conversations, teams, campaigns and AI performance. First month of Growth on us Orchestrate Customer Journeys with Workflow Automation Turn events into actions across WhatsApp, Instagram, WebChat and your connected systems — with stateful workflows and real-time triggers. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Industry Solutions: WhatsApp & AI Chatbot Use Cases URL: https://monochat.ai/solutions > WhatsApp and AI chatbot solutions for retail, e-commerce, healthcare, tourism, automotive, real estate, salons and more. Pick your industry and start free. Home Solutions MonoChat Solutions WhatsApp and AI Chatbot Solutions for Your Industry Ready-to-adapt customer journeys for retail, e-commerce, healthcare, tourism, automotive, education and more: sales, bookings, support and campaigns, all running on one omnichannel platform. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Messenger TikTok Telegram Web chat Solution Library Choose the Solution That Fits Your Industry Each industry page is built around real operational workflows, not generic chatbot features. Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. Call Center Run omnichannel support with routing and SLAs. Non-Profit Manage donors and volunteers with automation. Car Rental Answer availability questions and take bookings on WhatsApp. Real Estate Qualify property leads and book viewings from chat. Beauty & Salons Fill the calendar with chat bookings and reminders. Public Sector & Municipalities Citizen services, requests and official updates on WhatsApp. In every solution What Every Industry Gets with MonoChat The journeys differ by sector, but the core is the same: one inbox, an AI assistant, no-code automation and campaigns. Unified Team Inbox Answer WhatsApp, Instagram, Messenger, TikTok, Telegram and web chat from one shared workspace. Assignment and routing Notes and conversation history Bot and human in one thread Learn more AI Assistant An AI assistant answers repetitive questions, collects structured details and hands over to your team when needed. Trained on your own content Use the AI model you prefer Human handover with context Learn more Workflow Automation Build booking, checkout, intake, support and follow-up journeys in a visual, no-code workflow builder. Triggers and conditions Webhooks and custom functions Payment links in chat Learn more Campaigns Send segmented WhatsApp and omnichannel campaigns for reminders, reactivation and announcements. Audience segments Approved message templates Replies land in the inbox Learn more How It Works From Industry Need to a Working AI Customer Journey MonoChat gives each industry a clear starting point, then you adapt the workflows to your own operation. 1 Choose Your Industry Start from a sector-specific solution designed around real customer journeys. 2 Connect Your Channels Unify every messaging touchpoint into one inbox for your team. 3 Launch Workflows Activate automations for bookings, payments, inquiries, support, follow-ups and campaigns. 4 Measure & Improve Track what customers ask for, how fast your team responds and what converts. Popular use cases Popular Chat Automation Workflows Start with a ready pattern, then customize it around your channels, teams and systems. Conversational Checkout E-Commerce Guide shoppers from product questions to checkout without losing intent. WhatsApp Reservation Assistant Tourism & Hospitality Collect dates, preferences and guest details directly inside chat. Escalation & SLA Workflows Call Center Route urgent conversations to the right queue before the SLA is at risk. WhatsApp Sales Assistant Retail Recommend products and send payment links from the same conversation. Order Status & Returns E-Commerce Automate order status, delivery and return conversations. Donor Re-Engagement Non-Profit Reach previous donors with focused WhatsApp campaigns and follow-ups. Example conversations WhatsApp chatbot examples by industry The same platform, three very different conversations. Each one is automated end to end and hands over to your team when a person is needed. Retail: product question to paid order A shopper asks about stock on WhatsApp, gets a size recommendation and pays through a link without leaving the chat. N Nova Store Business account Do you have the white runners in size 42? 12:04 Cloud Runner · White Size 42 · 3 left in stock 1,890 TL Yes, size 42 is in stock. Shall I reserve a pair for you? 12:04 Buy now See other colours Buy now 12:05 Here is your secure payment link. Your order ships today if you pay before 16:00. 12:05 Pay 1,890 TL Healthcare: appointment booked from Instagram A patient asks a question in an Instagram DM and leaves with a confirmed appointment and a reminder set for the day before. N Nova Clinic Business account Hi, can I see a dermatologist this week? 09:12 Of course. Dr. Kaya has these times free this week: 09:12 Wed 10:30 Thu 15:00 Fri 11:00 Thu 15:00 09:13 Appointment confirmed Dermatology · Thursday 15:00 Reminder the day before You are booked in. Reply here if you need to change it. 09:13 Customer service: AI first, then a person The AI assistant solves the routine part, recognises when the case needs a person and hands over with the full context. N Nova Support Typically replies in minutes My invoice shows a charge twice. 14:20 I can see two payments on 3 June for order #48213. A duplicate charge needs a refund from our billing team, so I am passing this to them now. 14:20 Hi, I am Deniz from billing. I have started the refund for the second charge; you will see it within 3 business days. 14:24 Great, thank you! 14:25 FAQ Industry Solutions: Frequently Asked Questions Quick answers to the most common questions. Which industries does MonoChat have solutions for? MonoChat has dedicated solution pages for retail, e-commerce, fitness and wellness, tourism and hospitality, automotive, healthcare, education, call centers, non-profits, car rental, real estate, and beauty and salons. Each one lists the customer journeys that sector asks for most. My industry is not listed. Can I still use MonoChat? Yes. Every solution runs on the same platform: a unified inbox, an AI assistant, a no-code workflow builder and campaigns. You can build your own journeys from scratch or adapt one from a similar industry. Which messaging channels do the solutions work on? MonoChat connects WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS through Twilio and voice calls over SIP. The same workflow can serve customers on several channels, and every conversation lands in one inbox. Do I need developers to set up an industry solution? No. Workflows are built in a visual, no-code builder. When you want to connect your own systems such as a CRM, POS, booking engine or store, you can use webhooks and custom functions. How much does it cost to get started? You can start on the free plan, which stays free for up to 1,000 outgoing messages a month. Paid subscription plans and message packs are listed on the pricing page. First month of Growth on us Find the Right MonoChat Solution for Your Industry Choose your industry, connect your channels and launch AI-powered customer journeys with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for Car Dealers & Workshops URL: https://monochat.ai/solutions/automotive > WhatsApp chatbot for car dealers and service centers: book test drives, send service reminders, answer questions 24/7 and route hot leads to your sales team. Home Solutions Automotive MonoChat for Automotive WhatsApp Chatbot for Car Dealers & Service Centers Sell, Service and Support From One Inbox Manage test drive requests, service reminders, rental inquiries and customer support across WhatsApp, Instagram, web chat and more with MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account Hi, my car is due for service and I'd also like to test drive the new SUV. 09:40 Sure! Let's start with the service. Which slot suits you? 09:40 Tue 09:00 Wed 13:30 Tuesday 09:00. Can I do the test drive on Saturday afternoon? 09:41 Two bookings created Service Tue 09:00 · Test drive Sat 14:00 Service and sales teams notified All set. We'll remind you before each visit. 09:42 The Better Way to Manage Automotive Conversations Dealerships, rental companies and service teams need one operating layer for customer conversations, automation and follow-up. The old way Test drive requests arrive from different channels and are followed manually. Sales, service and rental teams work from disconnected conversations. Customers wait too long for availability, pricing, documents and service answers. Follow-ups, reminders and lead intent are lost inside message traffic. The MonoChat way Every automotive conversation lands in one shared inbox. AI answers repetitive questions about models, availability, service and rental terms. Test drives, service appointments and rental inquiries move through automated flows. Dashboards show response speed, lead demand, team workload and customer satisfaction. Built for Real Automotive Workflows Use MonoChat for the daily conversations that directly affect sales speed, service retention and customer experience. Test Drive Requests Collect model interest, preferred date, branch and contact details directly inside chat. Service Reminders Send maintenance reminders and let customers book service appointments from WhatsApp. Rental Inquiries Handle availability, pricing, pick-up date, return date and document collection faster. Leasing Leads Qualify leasing interest, collect requirements and route high-intent leads to your team. AI Customer Support Answer repetitive questions about models, opening hours, location, documents and service terms. WhatsApp Campaigns Send offers, service campaigns, seasonal reminders and reactivation messages to customers. Automotive Use Cases You Can Launch on WhatsApp Each page shows one customer journey in detail: the conversation, the automation behind it and how your team takes over. Test Drive Booking Schedule vehicle test drives directly from messaging channels. Service Appointment Automation Book maintenance and repair appointments automatically. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Service Status Notifications Share live repair and maintenance updates automatically. Financing & Offer Flows Guide customers through financing and campaign offers. Test Drive Automation Turn model inquiries into booked test drives Capture customer interest from WhatsApp, Instagram, web chat and social DMs, collect preferred model and timing, then route the conversation to the right sales team. Chat-based test drive requests Availability and preferred time collection Automated reminders and follow-ups Test Drive Flow Lead qualification in chat Model Interest SUV Premium Captured Preferred Branch Dubai Showroom Selected Preferred Time Saturday 14:00 Available Sales Follow-up Assigned to Ahmed Ready Service & Maintenance Bring service reminders and appointments into chat Send maintenance reminders, answer service questions, collect vehicle details and help customers book appointments without long phone calls. Service due reminders Mileage or date-based triggers Appointment booking and status updates Service Reminder Your vehicle may be due for maintenance. Would you like to book a service appointment? AI Service Assistant Please share your plate number, current mileage and preferred service branch. I will check the next available slot. Rental & Leasing Handle rental and leasing inquiries faster Guide customers through rental availability, leasing options, quote requests, document collection, pick-up reminders and return follow-ups from one conversation layer. Rental quote requests Document collection flows Pick-up and return follow-ups Rental Inquiry SUV · 5 days · Airport pick-up Document Flow Please upload your driving license and Emirates ID/passport to continue the rental quote. Customer Journey From First Message to Booked Action MonoChat helps automotive teams turn customer messages into test drives, service bookings, rental quotes and follow-up opportunities. 1 Customer starts a conversation A buyer, owner or renter contacts you through WhatsApp, Instagram, web chat or another channel. 2 AI qualifies the request MonoChat collects model, service, rental dates, budget, location or vehicle details automatically. 3 Team takes over Sales, service or rental agents continue the conversation from one shared inbox. 4 Follow-up happens automatically Send reminders, confirmations, offers, documents and next-step messages through WhatsApp. Reporting & BI See What Customers Ask For, How Fast You Respond, and What Converts MonoChat gives dealerships, service teams and rental companies visibility into lead demand, response speed, team workload and customer satisfaction. Response Speed Track how fast sales, service and rental teams respond across every channel. Lead Demand See which models, services, rental dates and offers create the most customer interest. Team Performance Measure workload, assignment, handling speed and conversation outcomes. Customer Satisfaction Collect post-service or post-rental feedback through WhatsApp flows. Everything Automotive Teams Need to Move Faster MonoChat combines inbox, AI automation, WhatsApp campaigns, integrations and analytics in one platform for automotive operations. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered automotive customer support Test drive request and follow-up flows Service reminder and appointment workflows Rental and leasing inquiry automation WhatsApp Cloud API campaign messaging Quick replies and team assignment Custom CRM, DMS and internal system integrations Conversation analytics and BI dashboards Example conversations WhatsApp chatbot examples for car dealers and service centers Three everyday conversations at a dealership and workshop, automated from the first message and handed to your team when a person is needed. Booking a tyre change from an Instagram DM A driver asks about winter tyres on Instagram, sees the fitting price and books a slot without calling the workshop. A Atlas Auto Service Business account Hi, do you fit winter tyres? I have 205/55 R16. 10:12 Winter tyre fitting 205/55 R16 · 4 tyres in stock $520 incl. fitting and balancing Yes, we have that size in stock. When would you like to come in? 10:12 Thu 08:30 Fri 12:00 Other day Thu 08:30 10:13 Tyre change booked Thu 08:30 · Bay 3 Reminder Wednesday evening Done! The job takes about 45 minutes. We can also store your summer tyres for the season. 10:13 Add tyre storage No thanks Rental car quote with licence upload on WhatsApp A renter gets a quote for airport pick-up, uploads their driving licence in the chat and pays the deposit through a payment link. L Lumen Car Rental Business account I need an SUV from the airport, 14 to 18 November. 18:20 Mid-size SUV · Automatic 14–18 Nov · Airport pick-up 4 days · $236 total This one is available. To hold it, please send a photo of your driving licence. 18:20 📎 driving-licence.jpg 18:22 Thanks, Daniel, your licence is verified. Pay the $50 deposit to confirm the booking. 18:22 Pay $50 deposit Booking confirmed Pick-up 14 Nov, 09:00 · Terminal 1 desk Reminder the day before 18:24 Seasonal service campaign on WhatsApp An approved template invites past customers to an air-conditioning check, and each reply turns into a booked workshop slot. N Nova Motors Service Business account Hi Sarah, summer is coming. Book an air-conditioning check for your Corsa this month for $39, including a cabin filter. 11:00 Book a check Not now Book a check 11:07 Which branch is easiest for you? 11:07 City Centre North Branch North Branch, Saturday morning if possible. 11:08 A/C check booked Sat 10:00 · North Branch $39 · pay at the desk You're all set. We'll remind you on Friday. 11:08 FAQ Questions About MonoChat for Car Dealers and Service Centers Quick answers to the most common questions. Can MonoChat manage automotive leads from multiple channels? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for sales, service and rental teams. Can MonoChat automate test drive requests? Yes. MonoChat can collect model interest, preferred date, branch, customer details and route the request to the right team. Can we send service reminders through WhatsApp? Yes. MonoChat can send WhatsApp reminders for maintenance, service campaigns, appointment confirmations and follow-ups. Can MonoChat support rental and leasing workflows? Yes. MonoChat can help qualify rental or leasing inquiries, collect documents, send quotes and manage pick-up or return follow-ups. Can MonoChat integrate with our CRM or dealer system? Yes. MonoChat can integrate with your CRM, DMS, rental system or internal platform through APIs and custom workflows. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. First month of Growth on us Manage Automotive Conversations in One Inbox Turn test drive requests, service reminders, rental inquiries and support messages into faster customer actions with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Financing Chatbot on WhatsApp for Dealers URL: https://monochat.ai/solutions/automotive/financing-offer-flows > A car financing chatbot on WhatsApp that explains offers and finance options, collects down payment and term preferences and hands qualified buyers to sales. Home Solutions Automotive Financing & Offer Flows Financing & Offer Flows Car Financing and Offers Explained and Qualified in Chat Help customers understand campaign offers, financing options and next steps through guided conversations — then hand over qualified buyers to your sales team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account Do you have financing offers for the compact SUV? 17:45 Yes, there is a campaign this month. What down payment and term do you have in mind? 17:45 12 months 24 months 36 months About 30% down, 24 months. 17:46 Financing request Compact SUV · 30% down · 24 months Sent to a sales advisor Thank you! An advisor will share a personal offer shortly. Final terms are set by the finance provider. 17:46 Car Financing Chatbot Features Qualify financing interest, explain campaign offers and route sales-ready buyers Campaign Offer Guidance Present available vehicle campaigns and promotions directly in chat. Model campaigns Limited-time offers Seasonal promotions Upgrade incentives Financing Qualification Collect key financing preferences before the sales team follows up. Budget range Down payment Monthly payment target Loan term interest Next-Step Collection Guide buyers toward the right offer, application or dealership action. Finance request Document checklist Test drive CTA Consultant callback Sales Handover Route qualified finance leads to your sales team with full context. Lead scoring Consultant assignment Unified history Follow-up automation How Car Financing Flows Work in Chat Turn financing questions into qualified dealership opportunities 1 Customer Asks About Offers A buyer asks about financing, monthly payments, campaigns or vehicle promotions. 2 Collect Finance Preferences MonoChat captures budget, down payment, preferred model and buying intent automatically. 3 Recommend & Handover Suggest relevant offers, share next steps and route qualified buyers to your sales team. Example conversations Car financing and offer chatbot examples Campaign replies, business leasing requests and reservations, qualified in chat and handed to sales with every detail. Replying to a WhatsApp car finance campaign A campaign template leads into a short payment calculator flow, and the buyer receives an indicative monthly figure before speaking to sales. A Atlas Motors Business account Hi Ben, our autumn finance offer on the Atlas Sport ends 31 October. Want to see what it could cost per month? 10:00 Calculate my payment Not interested Calculate my payment 10:22 How much would you put down, and over how long? 10:22 $5,000 · 36 months $8,000 · 48 months Other $5,000 · 36 months 10:23 Indicative monthly payment Atlas Sport · $5,000 down · 36 months About $612/month · subject to approval Final terms come from the finance provider. Shall I ask an advisor to prepare your offer? 10:23 Yes, prepare it Change amounts Business car leasing enquiry with document upload A company asks about leasing several vans; the flow collects fleet size and company documents and routes it to the fleet sales team. N Nova Motors Fleet Typically replies in minutes We need 4 vans on a lease for our delivery business. 14:30 Happy to help. Which lease term and yearly mileage per van? 14:30 36 months · 30,000 km 48 months · 40,000 km 48 months · 40,000 km 14:31 Thanks. Please upload your company registration document so we can run the credit check. 14:31 📎 company-registration.pdf 14:34 Fleet leasing request 4 vans · 48 months · 40,000 km/yr Assigned to Paul, fleet sales Paul will send your quote by tomorrow noon. 14:34 Reserving a campaign car with a deposit link The buyer locks in a limited campaign price by paying a refundable deposit in chat, and the reservation reaches sales instantly. L Lumen Auto Business account Is the Lumen 3 campaign price still available? 19:48 Lumen 3 · Launch edition Campaign price $27,900 3 cars left at this price Yes, for three more cars. A refundable $300 deposit holds the price for 10 days. 19:48 Pay $300 deposit Talk to sales Pay $300 deposit 19:52 Payment received. Your campaign price is locked until 17 October. Anna from sales will call you tomorrow to go through finance options. 19:53 Keep exploring Test Drive Booking Schedule vehicle test drives directly from messaging channels. Service Appointment Automation Book maintenance and repair appointments automatically. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Service Status Notifications Share live repair and maintenance updates automatically. First month of Growth on us Automate Financing and Offer Conversations Guide buyers through campaigns, financing preferences and next sales steps with MonoChat’s conversational flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Car Service Booking for Workshops URL: https://monochat.ai/solutions/automotive/service-appointment-automation > Car service booking on WhatsApp and Instagram: MonoChat collects vehicle details, offers a free slot, sends reminders and briefs your advisor. Start free. Home Solutions Automotive Service Appointment Automation Service Appointment Automation Car Service Booking on WhatsApp Appointments Booked Automatically Let customers schedule maintenance, repair and inspection appointments through guided conversations — with reminders, updates and advisor handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account My car is due for service. Can I book an appointment? 09:40 Of course. Please share your plate number, current mileage and preferred day. 09:40 NV 4521, about 45,000 km. Tuesday morning if possible. 09:42 Service appointment Periodic maintenance · Tue 09:00 Reminder set for Monday You're booked for Tuesday 09:00. Your service advisor has the details. 09:42 Car Service Booking Chatbot Features Book service visits, collect repair details and hand over to advisors directly in chat Service Booking Let customers schedule maintenance and repair visits directly in chat. Preferred date Time slot selection Service branch Vehicle details Repair Request Intake Collect issue details before the customer arrives at the service center. Problem description Warning lights Mileage info Photo attachments Reminders & Updates Reduce missed service visits with automated confirmations and reminders. Booking confirmation Visit reminders Reschedule prompts Status updates Advisor Handover Route service requests to the right advisor with full conversation context. Advisor assignment Priority routing Unified history Follow-up flows How WhatsApp Service Booking Works Turn service requests into confirmed workshop appointments 1 Customer Requests Service A customer asks for maintenance, repair, inspection or service availability in chat. 2 Collect Vehicle Details MonoChat captures vehicle model, plate, mileage, service need and preferred time. 3 Confirm & Follow Up Send appointment confirmation, reminders, status updates and post-service follow-ups. Example conversations WhatsApp car service booking examples Repairs, reschedules and tyre jobs booked in chat, with the workshop briefed before the car arrives. Booking a repair after a dashboard warning light The driver sends a photo of the warning light, gets a safety answer and books a diagnostic slot the advisor already has notes for. A Atlas Auto Service Business account This orange light came on this morning. Is it safe to drive? 📎 dashboard.jpg 08:05 That is the engine management light. If it is steady and not flashing, you can drive carefully to us. Avoid long trips until it is checked. 08:05 Shall I book a diagnostic check? It costs $65 and is deducted if you go ahead with the repair. 08:05 Today 14:00 Tomorrow 08:30 Today 14:00 08:07 Diagnostic check booked Today 14:00 · Advisor: Ryan Photo and notes attached to the job See you at 14:00. If the light starts flashing, stop and reply here. 08:07 Rescheduling a service appointment on WhatsApp A reminder template offers a reschedule button, and the customer picks a new time without calling the service desk. N Nova Motors Service Business account Hi James, your 60,000 km service is booked for Tuesday 09:00 at the Westgate workshop. 16:00 Confirm Reschedule Cancel Reschedule 16:21 Here are the next free slots. Need a courtesy car? 16:21 Wed 08:00 Thu 13:00 Wed 08:00 + courtesy car Wed 08:00 + courtesy car 16:22 Service moved 60,000 km service · Wed 08:00 Courtesy car reserved All done. Please bring your licence for the courtesy car. 16:22 Booking a brake check from website chat A visitor describes a noise on the website chat, the assistant collects the vehicle details and a named advisor confirms the slot. L Lumen Garage Typically replies in minutes My brakes squeak when I stop. Can you look at them this week? 12:40 Sure. What car is it, and what is the plate and mileage? 12:40 2020 Golf, LM20 KTR, about 58,000 km. 12:42 Thanks. Brake inspection is free with any booking. Which day works? 12:42 Thu morning Fri afternoon Thu morning 12:43 Brake inspection Golf · LM20 KTR · Thu 09:00 Confirmed by Hannah, service advisor 12:45 Keep exploring Test Drive Booking Schedule vehicle test drives directly from messaging channels. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Service Status Notifications Share live repair and maintenance updates automatically. Financing & Offer Flows Guide customers through financing and campaign offers. First month of Growth on us Automate Service Appointment Booking Let customers book maintenance and repair visits, share vehicle details and receive automated service updates with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Car Repair Status Updates URL: https://monochat.ai/solutions/automotive/service-status-notifications > Send car repair status updates on WhatsApp: automatic stage updates, approval requests, delay alerts and ready-for-pick-up messages that cut workshop calls. Home Solutions Automotive Service Status Notifications Service Status Notifications Car Repair Status Updates Sent Automatically on WhatsApp Keep customers informed during repair and maintenance with automated service stage updates, approval requests, delay alerts and pickup notifications. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account Hi Omar, your vehicle is now in the workshop. We'll keep you posted here. 09:15 Approval needed Front brake pads need replacing Extra time: about 1 hour Do you approve this work? 11:02 Approve Call me Approve 11:06 Ready for pick-up Today until 18:00 Service desk 2 Your vehicle is ready. See you soon! 15:30 Repair Status Notification Features Automated repair updates, approval requests and pickup notifications directly in chat Automated Status Updates Notify customers as their vehicle moves through each service stage. Vehicle received Inspection started Repair in progress Ready for pickup Repair Progress Messaging Share repair and maintenance progress without manual follow-up calls. Work approval requests Part availability Delay updates Technician notes Pickup & Timing Alerts Keep customers informed about expected completion and pickup timing. Estimated completion Pickup reminders Reschedule prompts Closing-time alerts Advisor Reply Handling Route customer questions back to the right service advisor with full context. Customer replies Advisor handover Unified history Post-service follow-up How Service Status Notifications Work Turn service progress into clear customer notifications 1 Service Status Changes A vehicle reaches a new maintenance or repair stage in your service process. 2 MonoChat Sends Updates Customers receive automated notifications about progress, approvals, delays or pickup timing. 3 Handle Replies & Follow Up Questions are routed to advisors, and post-service messages continue automatically. Example conversations WhatsApp car repair status update examples Status questions answered instantly, delays explained early and pick-up made simple, without the workshop phone ringing. "Is my car ready?" answered on WhatsApp The assistant reads the job status from your workshop system and replies with the current stage and expected finish time. N Nova Motors Service Business account Hi, is my car ready yet? Plate NV 4521. 13:10 Service in progress Step 3 of 4 · Final road test Expected ready by 15:30 Almost there! Your car is on its final road test. Want a message when it is ready? 13:10 Yes, notify me Call me Yes, notify me 13:11 Done. We'll message you here the moment it is parked and ready. 13:11 Repair delay alert with a courtesy car offer When a part is late, the customer gets a new date and a courtesy car option at once, and can ask for their advisor by name. A Atlas Auto Service Business account Hi Michael, the replacement water pump for your Focus will arrive on Thursday instead of today. 10:20 New ready date Thursday by 17:00 Courtesy car available until then Sorry for the wait. How would you like to continue? 10:20 Take courtesy car Talk to Ryan Talk to Ryan 10:31 Hi Michael, Ryan here, your service advisor. I've read the thread. I can drop the courtesy car at your office by 12:00 if that helps. 10:34 Perfect, thanks Ryan. 10:35 Ready-for-pickup message with invoice and payment link The customer receives the final invoice, pays before arriving and rates the service after collecting the car. L Lumen Garage Business account Your car is ready Annual service + front brake pads Total $486.40 Hi Olivia, your car is ready for pick-up until 18:00. Pay now to skip the queue at the desk. 15:30 View invoice Pay $486.40 Pay $486.40 15:42 Payment received, thank you. Your keys are at desk 2. 15:43 How was your service with us today? 17:05 ⭐⭐⭐⭐⭐ ⭐⭐⭐ ⭐ ⭐⭐⭐⭐⭐ 17:20 Keep exploring Test Drive Booking Schedule vehicle test drives directly from messaging channels. Service Appointment Automation Book maintenance and repair appointments automatically. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Financing & Offer Flows Guide customers through financing and campaign offers. First month of Growth on us Automate Service Status Notifications Send repair progress, approval requests, delay alerts and pickup updates automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Test Drive Booking for Car Dealers URL: https://monochat.ai/solutions/automotive/test-drive-booking > Let buyers book a test drive from WhatsApp, Instagram or web chat. MonoChat captures the model, branch and time, confirms, reminds and hands over to sales. Home Solutions Automotive Test Drive Booking Test Drive Booking Test Drive Booking on WhatsApp, Instagram and Web Chat Let buyers book vehicle test drives from WhatsApp, Instagram, web chat or other messaging channels — with automated confirmations, reminders and sales handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account Is the SUV available for a test drive on Saturday? 15:10 Yes. I can help you book it. Which branch and time do you prefer? 15:10 Sat 11:00 Sat 14:00 Saturday 14:00 at the downtown showroom. 15:11 Test drive booked SUV · Sat 14:00 · Downtown showroom Assigned to a sales advisor Please bring your driving license. We'll remind you on Friday. 15:11 Test Drive Booking Features Capture vehicle interest, schedule visits and hand over qualified buyers to your sales team Test Drive Scheduling Let buyers book test drives directly from messaging channels. Preferred date Time slot selection Branch location Vehicle model Vehicle Interest Capture Collect model, trim and buying intent before the showroom visit. Model preference Budget range New or used Trade-in interest Reminders & Confirmations Reduce missed appointments with automated reminders. Booking confirmation Visit reminders Reschedule prompts No-show recovery Sales Team Handover Route qualified buyers to the right sales consultant with full context. Lead qualification Consultant assignment Unified history Follow-up flows How Online Test Drive Booking Works Turn vehicle inquiries into confirmed test drive appointments 1 Buyer Requests a Test Drive A prospect asks about a vehicle, availability or test drive appointment in chat. 2 Collect Booking Details MonoChat captures model interest, preferred time, contact details and showroom location. 3 Confirm & Follow Up Send appointment confirmation, reminders and post-visit follow-ups automatically. Example conversations WhatsApp test drive booking examples Bookings, changes and follow-ups after the drive, each handled in the channel the buyer already uses. Rescheduling a test drive from a WhatsApp reminder The day-before reminder lets the buyer move the drive with one tap, so the slot is freed instead of becoming a no-show. A Atlas Motors Business account Hi Emma, a reminder of your test drive of the Atlas EV5 tomorrow at 11:00, Riverside showroom. Please bring your driving licence. 17:00 Confirm Reschedule Reschedule 17:14 No problem. These slots are free this week: 17:14 Thu 17:30 Sat 10:00 Sat 15:00 Sat 10:00 17:15 Test drive moved Atlas EV5 · Sat 10:00 · Riverside Advisor: Mark Done. Mark will have the car charged and ready for you. 17:15 Home test drive request from an Instagram ad A lead from an Instagram ad shares a location pin and licence photo, and the dealership brings the car to their door. L Lumen Auto Business account Saw your ad. Can I try the hybrid estate near my home? 20:41 Yes, we offer home test drives within 25 km of the showroom. Please share your location and a photo of your driving licence. 20:41 📍 Location shared · 📎 licence.jpg 20:43 You're within range. Which time suits you? 20:43 Tue 18:00 Wed 18:00 Wed 18:00 20:44 Home test drive booked Hybrid Estate · Wed 18:00 James will text when on the way 20:44 Following up after a test drive on WhatsApp The morning after the drive, the buyer rates the visit and asks for a quote, which goes straight to the advisor who met them. N Nova Motors Business account Hi Laura, thanks for driving the Nova Cross yesterday. How was your visit? 09:30 Great OK Not good Great 09:52 Glad to hear it! What would you like to do next? 09:52 Get a quote Compare trims Not yet Get a quote. The grey one with the winter pack. 09:53 Olivia from sales has your test drive notes and will send your personal quote this morning. 09:53 Keep exploring Service Appointment Automation Book maintenance and repair appointments automatically. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Service Status Notifications Share live repair and maintenance updates automatically. Financing & Offer Flows Guide customers through financing and campaign offers. First month of Growth on us Automate Test Drive Bookings Schedule test drives, collect buyer intent, send reminders and route qualified leads to your sales team with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Trade-In Leads on WhatsApp for Dealers URL: https://monochat.ai/solutions/automotive/tradein-lead-collection > Collect car trade-in leads on WhatsApp: model, year, mileage, condition, photos and buying intent. MonoChat sends complete appraisal requests to sales. Home Solutions Automotive Trade-In Lead Collection Trade-In Lead Collection Collect Car Trade-In Leads With Photos and Full Vehicle Details Capture vehicle details, condition, mileage, photos and customer intent through guided conversations — then route qualified trade-in leads to your sales team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account I want to trade in my car for a new one. 14:02 Great! Please share the model, year, mileage and a few photos of the car. 14:02 2019 hatchback, 62,000 km, no accidents. Photos attached. 14:05 Trade-in request 2019 hatchback · 62,000 km Sent to the appraisal team Got it. Which model are you interested in buying? 14:05 The new compact SUV. 14:06 Trade-In Lead Capture Features Collect appraisal details, qualify buying intent and hand over leads directly in chat Trade-In Detail Capture Collect the key information needed to evaluate a trade-in request. Brand & model Model year Mileage Ownership status Vehicle Condition Intake Ask structured questions about condition, service history and damage. Accident history Service records Exterior condition Interior condition Buying Intent Qualification Understand whether the customer wants to sell, upgrade or finance. Replacement interest Budget range Preferred model Financing intent Sales Team Handover Route complete trade-in leads to the right consultant with full context. Lead assignment Appraisal follow-up Unified history Next-step automation How WhatsApp Trade-In Requests Work Turn trade-in questions into qualified appraisal opportunities 1 Customer Starts Trade-In Request A customer asks about trading in their current vehicle or upgrading to a new one. 2 Collect Vehicle Information MonoChat captures vehicle details, condition, mileage, photos and customer contact information. 3 Qualify & Handover Send complete trade-in context to your sales team and continue follow-up automatically. Example conversations WhatsApp car trade-in examples From a quick valuation request to a booked inspection, every trade-in lead arrives complete and with the right person. Getting a trade-in estimate through a WhatsApp form A short in-chat form collects the vehicle details, and the appraisal team replies with an indicative offer pending inspection. A Atlas Motors Business account How much would you give me for my car? 11:15 Let me get the details. It takes about a minute. 11:15 Open trade-in form Trade-in form sent 2018 Octavia · 84,000 km · Diesel Full service history · 4 photos 11:17 Indicative offer $11,400 – $12,100 Final value after a 20-minute inspection Thanks, Chris. Would you like to book the inspection? 11:48 Book inspection Ask a question Booking a trade-in inspection with the branch location The customer picks an appraisal slot, gets the branch pin and a reminder, and the appraiser sees the photos in advance. N Nova Motors Business account I'd like to bring my car in for the trade-in check. 16:02 Great. Inspections take about 20 minutes. Which slot suits you? 16:02 Sat 10:30 Sat 12:00 Mon 17:00 Sat 10:30 16:03 Trade-in inspection Sat 10:30 · Nova Motors East Appraiser: Tom Booked. Please bring the logbook and both keys. 16:03 📍 Nova Motors East 12 Harbour Road Customer parking at the back 16:03 Trade-in with outstanding finance on Instagram The assistant answers the finance question from the knowledge base and hands the lead to a named sales advisor with the details attached. L Lumen Auto Business account Can I trade in my car if I still owe money on it? 21:05 Yes. We settle the remaining balance with your lender and deduct it from your trade-in value. You just need a settlement letter from your lender. 21:05 About $4,000 left. I want to move to the new Lumen 3. 21:07 Thanks! I've passed this to Rachel in sales with your details. She'll reply here tomorrow morning. 21:07 OK Call me instead Morning! Rachel here. I've seen your message. Could you share your car's model, year and mileage? 09:12 Keep exploring Test Drive Booking Schedule vehicle test drives directly from messaging channels. Service Appointment Automation Book maintenance and repair appointments automatically. Vehicle Recommendation Assistant Recommend vehicles based on customer preferences. Service Status Notifications Share live repair and maintenance updates automatically. Financing & Offer Flows Guide customers through financing and campaign offers. First month of Growth on us Collect Trade-In Leads Automatically Capture vehicle details, customer intent and appraisal context through guided chat flows with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Recommendation Chatbot for Dealers URL: https://monochat.ai/solutions/automotive/vehicle-recommendation-assistant > A car recommendation chatbot that helps buyers find the right car: MonoChat asks about budget, usage and preferences, suggests models and routes leads to sales. Home Solutions Automotive Vehicle Recommendation Assistant Vehicle Recommendation Assistant Car Recommendation Chatbot That Matches Buyers to the Right Model Help buyers discover the right vehicle by asking about budget, lifestyle, usage needs and buying intent — then route qualified leads to your sales team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Motors Business account I'm looking for a family car. What do you suggest? 19:25 Happy to help! How will you mostly use it, and which fuel type do you prefer? 19:25 Petrol Hybrid Electric City driving with two kids. Hybrid. 19:26 Compact Hybrid SUV 5 seats · large boot · low fuel use Best match for you This matches your needs. Would you like to book a test drive? 19:26 Book a test drive Car Recommendation Chatbot Features Match customers with the right models, trims and next sales actions directly in chat Preference Matching Ask the right questions and match buyers with suitable vehicles. Budget range Vehicle type Usage needs Family or business use Vehicle Suggestions Recommend available models, trims and alternatives directly in chat. Model recommendations Trim comparison Alternative vehicles Stock-aware suggestions Offer Guidance Guide customers toward offers, financing options or next sales steps. Campaign offers Finance interest Trade-in prompts Test drive CTA Sales Handover Send qualified buyers to your sales team with full recommendation context. Lead qualification Consultant assignment Unified history Follow-up flows How the Car Recommendation Chatbot Works Turn vehicle questions into qualified sales opportunities 1 Buyer Shares Preferences A customer asks for vehicle advice or shares budget, lifestyle and model interests. 2 MonoChat Recommends Vehicles The assistant matches preferences with suitable models, trims, offers and alternatives. 3 Book or Handover Route high-intent buyers to sales, schedule a test drive or continue follow-up automatically. Example conversations Car recommendation chatbot examples Budget questions, model comparisons and stock checks, answered from your own range and stock in seconds. Finding a first car within budget on Instagram The assistant narrows the range by budget and use, shows two matching cars and books a viewing. L Lumen Auto Business account I'm looking for my first car, max $18,000. Mostly city driving. 18:30 Nice! Do you prefer new or approved used, and manual or automatic? 18:30 New · Automatic Used · Automatic Either Either 18:31 Lumen 1 · New · Automatic Low running costs · easy to park From $17,400 Two good matches for city driving: 18:31 Lumen 2 · 2022 · 21,000 km Approved used · 12-month warranty $15,900 18:31 See Lumen 1 See Lumen 2 Book a viewing Comparing electric range and charging on WhatsApp A buyer asks how two EVs compare for a long commute, and the assistant answers from your model data before offering a test drive. A Atlas Motors Business account I drive 90 km a day. Is the EV3 enough or do I need the EV5? 12:14 Both cover 90 km comfortably. The EV3 has a rated range of 380 km, the EV5 460 km. With home charging overnight, the EV3 is enough for your commute. 12:14 And fast charging? 12:15 EV3 vs EV5 Fast charge 10–80%: 30 min vs 26 min EV5 adds a larger boot and towing Want to try them back to back? 12:15 Book both test drives Send brochure Checking stock and reserving a car with a deposit The buyer checks a specific trim and colour, reserves it with a refundable deposit link and is handed to a sales advisor. N Nova Motors Business account Do you have the Nova Cross Hybrid in dark blue with the panoramic roof? 10:05 Nova Cross Hybrid · Premium Deep Blue · panoramic roof 1 in stock · $36,900 Yes, one in stock at our Central showroom. You can reserve it for 7 days with a refundable $500 deposit. 10:05 Reserve for $500 Ask a question Reserve for $500 10:09 Payment received, the car is reserved for you until 14 October. David from sales will contact you today to arrange the paperwork. 10:11 Keep exploring Test Drive Booking Schedule vehicle test drives directly from messaging channels. Service Appointment Automation Book maintenance and repair appointments automatically. Trade-In Lead Collection Collect vehicle trade-in details and customer information. Service Status Notifications Share live repair and maintenance updates automatically. Financing & Offer Flows Guide customers through financing and campaign offers. First month of Growth on us Recommend the Right Vehicle Automatically Guide buyers with preference-based questions, recommend suitable vehicles and hand over qualified leads to your sales team with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Booking for Salons: Salon Chatbot URL: https://monochat.ai/solutions/beauty-salons > Take salon bookings on WhatsApp and Instagram around the clock. A salon chatbot answers service and price questions, sends reminders and deposit links. Home Solutions Beauty & Salons Beauty & Salons WhatsApp Booking for Salons A Salon Chatbot That Fills the Calendar Clients message while your hands are busy with another client. MonoChat answers service and price questions on WhatsApp and Instagram, books the appointment, sends the reminder and hands over to your team when needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Instagram DM Web chat N Nova Beauty Studio Business account Hi, how much is a cut and blow-dry? Any slot on Saturday? 22:10 Hello! Our service menu is below. For Saturday we have these times available: 22:10 11:00 14:30 17:00 14:30 please, with Sara if possible. 22:11 Appointment confirmed Cut & blow-dry · Sat 14:30 · Sara Need to change it? Just reply here Done, you are booked in. See you on Saturday! 22:11 Reminder: your appointment is tomorrow at 14:30. Will you be joining us? 10:00 Confirm Reschedule Salon chatbot features for beauty businesses For hair salons, beauty centres, barbers, nail studios, spas and aesthetic studios: the questions and bookings that fill your day, handled in the conversation. Service and price answers The AI assistant answers questions about services, prices, duration, opening hours and location from your own service menu and content. Appointment booking in chat Collect the service, preferred staff member, day and time step by step with a no-code flow or a WhatsApp Flows form. Reminders that reduce no-shows Send confirmations and reminders automatically with approved WhatsApp templates, and let clients confirm or reschedule with one tap. Deposits and payment links Create a payment link with your own payment provider and send it in the chat for deposits, packages or prepaid treatments. Rebooking and campaigns Invite past clients back when their next visit is due and announce offers with WhatsApp bulk messaging, only to clients who opted in. Instagram DM handling Reply to price and availability questions that arrive in Instagram DMs and move them into the same booking flow. Review requests Ask for feedback or a review after the visit and route unhappy answers to the salon manager. Handover to staff Colour consultations, complaints and special requests reach the right person with the full conversation history. Salon booking and client messaging use cases Pick the part of the client journey you want to automate first, from the first WhatsApp or Instagram message to the review after the visit. Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. Booking journey Salon appointment booking on WhatsApp, from first question to confirmed slot The assistant answers the price question, offers the available times you defined and collects everything reception needs, also after closing time. Service, staff member, day and time collected in order Deposit link sent when a booking requires one Booking passed to your team or your booking system See workflow automation Booking request Cut & blow-dry · Sara Collected in chat Sat 14:30 · New client · Asked about colour treatment prices · Reminder scheduled Reminders and rebooking Appointment reminders and rebooking that keep chairs full Clients forget, plans change. Automatic reminders give them an easy way to confirm or move the appointment, and a follow-up invites them back. Confirmation and reminder before each appointment One-tap confirm or reschedule buttons Rebooking invitations and offers to opted-in clients See WhatsApp template messages Appointment reminder WhatsApp template · sent automatically Message preview Hi Layla, a reminder of your appointment tomorrow at 14:30 at Nova Beauty Studio. Reply Confirm to keep it or Reschedule to pick another time. Team inbox WhatsApp and Instagram DMs in one salon inbox Messages from WhatsApp, Instagram and web chat land in one shared inbox, so reception and stylists see the same conversation and nobody answers twice. Assign conversations by branch or staff member Notes and tags on every client Response times and enquiry volume in reports Explore the unified team inbox Salon inbox WhatsApp Cut and blow-dry on Saturday New Instagram Price for gel nails? Bot handled WhatsApp Can I move my appointment? Assigned Web chat Bridal package details Open How to start beauty salon appointment automation Four steps from the first message to a booked appointment. 1 Connect your channels Connect your WhatsApp Business API number, plus Instagram and web chat if you use them. 2 Add your service menu Give the assistant your services, prices, durations, staff, opening hours and frequently asked questions. 3 Build the booking flow Use the no-code builder to collect the booking details, add reminders and decide when a person takes over. 4 Go live and follow up Take bookings around the clock, then send reminders, review requests and offers to clients who opted in. Example conversations Salon chatbot examples on WhatsApp and Instagram Three everyday salon conversations, handled in the chat from the first question to a booked or paid visit. Answering nail salon price questions on Instagram A client asks the difference between gel and acrylic in a DM. The assistant answers from the price list and books the appointment in the same chat. L Lumen Nail Studio Business account Hi! What's the difference between gel polish and acrylic, and how much are they? 19:02 Gel polish goes on your natural nails and lasts 2 to 3 weeks ($40). Acrylic extensions add length and last 3 to 4 weeks with infills ($65). Which would you like? 19:02 Gel polish Acrylic extensions Gel polish 19:04 Lovely. The next free times this week: 19:04 Thu 12:30 Fri 18:00 Sat 10:15 Fri 18:00 19:04 Booked Gel polish · Fri 18:00 · Mia $40 · about 45 min See you on Friday! Feel free to send a photo of the colour you like. 19:05 Finding the nearest branch of a barber chain on WhatsApp The client shares their location, the assistant picks the closest branch and books the first free chair there, so each branch gets its own bookings. A Atlas Barber Co. Business account Need a haircut in the next hour, which shop is closest? 12:10 Happy to help! Share your location and I will find the nearest branch. 12:10 Send location Location shared Market Street, City Centre 12:11 Atlas Barber Co. · Old Town 0.6 km · Open until 20:00 Next free chair: 12:45 with Jack Old Town is closest. Shall I book you in? 12:11 Book 12:45 Other times Book 12:45 12:12 Done, Jack will see you at 12:45. Here is the map link for Old Town. 12:12 Selling a spa day gift voucher in web chat A visitor on the website buys a spa day voucher for a friend with a payment link, and the voucher arrives in the chat once paid. N Nova Spa Typically replies instantly Do you sell gift vouchers? It's my sister's birthday on Saturday. 15:30 We do! Our most popular gifts are below. 15:30 Spa day for one · $120 Massage 60 min · $85 Custom amount Spa day for one · $120 15:31 Gift voucher · Spa day for one Valid for 12 months $120 Who is it for? I will add her name to the voucher. Then you can pay here: 15:31 Pay $120 For Hannah. Paid! 15:34 Thank you! Hannah's voucher is attached as a PDF. She can book by replying to us on WhatsApp or here. 15:34 FAQ WhatsApp booking for salons: common questions Quick answers to the most common questions. Can clients book a salon appointment on WhatsApp? Yes. MonoChat collects the service, preferred staff member, day and time in the conversation with a no-code flow or a WhatsApp Flows form, then confirms the appointment and passes it to your team or to your booking system through the API, webhooks or custom functions. Does it work with my existing salon booking software or calendar? The assistant offers the times and rules you give it. For live availability, connect your booking software or calendar with custom functions or the API so the assistant can check and create appointments during the conversation. How do appointment reminders help with no-shows? MonoChat sends a confirmation and a reminder before the appointment with approved WhatsApp templates. Clients can confirm or ask to reschedule with one tap, so your team learns about a change early enough to offer the slot to someone else. Can I take a deposit before confirming a booking? Yes. MonoChat creates a payment link with your own payment provider account and sends it in the conversation. Payment events can trigger the confirmation message automatically. Can I send offers to past clients on WhatsApp? Yes, to clients who have opted in to receive messages from you. Campaigns are sent as approved WhatsApp template messages through WhatsApp bulk messaging, and replies arrive in the shared inbox. How much does it cost to start? You can start on the free plan, which includes 1,000 outgoing messages a month, and upgrade when your volume grows. See the pricing page for current plans. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Turn Salon Messages Into Booked Appointments Answer faster, book in chat, remind automatically and bring past clients back with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Salon Aftercare Messages & Review Requests URL: https://monochat.ai/solutions/beauty-salons/aftercare-review-requests > Send salon aftercare instructions on WhatsApp after every visit, check in on results and ask for a review. Concerns go straight to your manager. Start free. Home Solutions Beauty & Salons Aftercare Messages & Review Requests Aftercare Messages & Review Requests Salon Aftercare Messages and Review Requests After Every Visit The visit ends at the door, the client experience does not. MonoChat sends the right aftercare for each treatment, checks in a day later, asks for a rating and invites happy clients to leave a review. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Automated follow-up CSAT surveys Human handover A Atlas Lash & Brow Business account Lash lift aftercare Keep dry 24 h · No mascara 48 h Questions? Just reply here Hi Sophie, thank you for visiting today! A few tips to keep your lash lift looking great: 16:30 Morning Sophie! How are your lashes looking? How would you rate your visit with Lily? 10:00 Excellent Okay Not happy Excellent 10:12 So glad to hear it! Would you share a quick review? It helps others find us. 10:12 Leave a review Done! Thanks Lily 10:15 Aftercare and review request features for salons Follow-up that protects results and reputation: for hair and nail salons, lash and brow studios, spas and aesthetic and laser studios. Aftercare per treatment Send different instructions for colour, keratin, lashes, peels or laser, written by your team. Next-day check-in Ask how the result looks a day or two later, when questions usually come up. Photo questions Clients can send a photo of redness, irritation or the result, and it goes to the right specialist. Rating in one tap Ask for a rating with buttons or a short CSAT survey and save the answer on the contact. Review requests Invite clients to share a review with a link to your review page right after a good rating. Concerns to the manager A low rating or a worried message is routed to the salon manager with the full conversation. AI answers aftercare questions The assistant answers routine questions from your aftercare content and hands medical-style questions to your team. Feedback reports See ratings by service, stylist and branch in analytics. Workflow automation Aftercare instructions that go out on their own When an appointment is marked as finished, the workflow sends the aftercare message for that treatment, schedules the check-in and asks for feedback. Your team only steps in when a client needs them. Treatment-specific aftercare templates Check-in and rating at the times you choose Concerns flagged and assigned automatically See workflow automation Laser aftercare Sent 2 hours after the session Message preview Hi Ava, after today's laser session avoid sun exposure, hot baths and the gym for 48 hours, and use SPF 50 on the area. If you notice blistering or anything unusual, send us a photo here and our specialist will get back to you. How salon aftercare and review requests work Three steps from a finished appointment to feedback you can act on. 1 Appointment finishes Your booking system or team marks the visit as done, and MonoChat receives it through the API, a webhook or a tag. 2 Aftercare and check-in go out The client gets the aftercare for their treatment, then a check-in and a rating request. 3 Reviews and concerns are handled Clients are invited to leave a review; concerns and photos go to your team in the shared inbox. Example conversations Salon aftercare and review request examples Aftercare questions, photos and unhappy clients handled in the chat, before they turn into a bad review. Answering a laser aftercare question with a photo The client sends a photo of redness the day after laser. The assistant reassures with the aftercare guidance and the specialist confirms. A Atlas Aesthetics Business account Hi, it's a bit red after yesterday's laser. Is this normal? 📎 underarm.jpg 08:50 Mild redness for 24 to 48 hours is common after laser. Keep the area cool, avoid deodorant today and use the soothing gel. I am also sharing your photo with our specialist. 08:50 Hi, Dr. Hale's team here. This looks like normal post-laser redness. If it is still red tomorrow evening, send another photo and we will see you. 09:12 Thank you, that's reassuring! 09:14 Routing a low salon rating to the manager A client rates the visit as not happy. The assistant asks what went wrong and the manager follows up personally with a fix. N Nova Beauty Studio Business account Hi Laura, how did you feel about your colour yesterday? 11:00 Love it It's okay Not happy Not happy 11:20 I am sorry to hear that. What is not right? 11:20 Colour tone Patchy result Something else Colour tone. It turned out more orange than in the photo. 📎 colour.jpg 11:22 Hi Laura, I'm Rachel, the salon manager. I'm sorry about this. We will tone it for free. Can you come in on Thursday at 14:00? 11:35 Thu 14:00 Another time Keratin treatment aftercare and product questions After a keratin treatment the client asks when to wash and which shampoo to use. The AI answers from the salon's aftercare content. L Lumen Hair Studio Business account Keratin aftercare No washing or tying for 72 h Sulphate-free shampoo only Hi Chloe, thanks for coming in today! Here is how to keep your keratin smooth for longer. 18:10 Can I go swimming this weekend? And which shampoo should I use? 19:02 Please wait 72 hours before swimming and avoid chlorine where you can. Any sulphate-free shampoo works; we use the Lumen Smooth range in the salon, available at reception. 19:02 Reserve a bottle Ask Sara Reserve a bottle 19:03 Done, a bottle is set aside for you at reception. 19:03 FAQ Salon aftercare and review requests: FAQ Quick answers to the most common questions. What should a salon aftercare message include? The treatment name, the few things the client should do or avoid in the next days, how long the result usually lasts and how to reach you with questions. In MonoChat you write one aftercare message per treatment and it is sent automatically. When is the best time to ask salon clients for a review? Shortly after the result has settled, often the next day, when the client has seen the result at home. MonoChat sends the check-in at the time you set, asks for a rating and shares your review link in the same conversation. What happens when a client is not happy? A low rating or a worried reply is routed to the salon manager or the right specialist in the shared inbox, with the full conversation and any photos, so the issue can be resolved quickly and personally. Can clients send photos if they have a reaction after a treatment? Yes. Clients can send photos in WhatsApp, Instagram or web chat. The conversation is tagged and assigned to a specialist, who sees the photo next to the treatment details. Can I see feedback results by stylist or service? Yes. Ratings are saved on each contact and conversation, and analytics show satisfaction by service, team member and branch. Keep exploring Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. First month of Growth on us Follow Up After Every Salon Visit Send aftercare, check in on results and collect reviews automatically on WhatsApp. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Salon Appointment Reminders on WhatsApp URL: https://monochat.ai/solutions/beauty-salons/appointment-reminders > Cut salon no-shows with WhatsApp appointment reminders. Clients confirm, reschedule or cancel with one tap and freed slots reach your team early. Start free. Home Solutions Beauty & Salons Appointment Reminders & No-Show Reduction Appointment Reminders & No-Show Reduction Salon Appointment Reminders on WhatsApp That Cut No-Shows A forgotten appointment is an empty chair. MonoChat confirms every booking, reminds clients before the visit and lets them confirm, move or cancel with one tap, so your team can fill the slot in time. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp template messages One-tap replies Booking system API L Lumen Nail Studio Business account Appointment tomorrow Gel manicure · Thu 11:00 · Mia Lumen Nail Studio Hi Emma, just a reminder of your appointment tomorrow. Can you still make it? 10:00 Confirm Reschedule Cancel Reschedule 10:06 No problem. Mia is free at these times: 10:06 Fri 10:00 Fri 16:30 Sat 12:00 Fri 16:30 10:07 Appointment moved Gel manicure · Fri 16:30 · Mia Reminder the day before All set for Friday at 16:30. See you then! 10:07 Salon appointment reminder features Confirmations, reminders and rescheduling in one conversation, for hair and nail salons, barbers, spas and aesthetic studios. Booking confirmation Send a confirmation the moment an appointment is created, in the chat or from your booking system. Day-before and same-day reminders Choose when each reminder goes out, and send a second one on the day for longer treatments. Reschedule in the reminder Clients who cannot come pick a new time from the free slots offered, without calling the salon. Cancellations reach the team A cancelled appointment is tagged and your team is notified, so the slot can be offered to someone else. Short-notice slot offers Let clients who asked for an earlier time know when a slot opens, with an approved template message. Preparation notes Add what the client should know: a patch test before colour, arriving with clean nails, or what to avoid before laser. Reminders in their language Send templates in the client's language and let the AI assistant answer follow-up questions the same way. Confirmation reports See confirmed, moved and cancelled appointments and reply times in analytics. Template messages Appointment reminder templates approved for WhatsApp Reminders are sent as approved WhatsApp template messages, so they reach clients outside the 24-hour chat window. Each template carries the service, time and stylist from the booking, plus one-tap buttons. Service, date, time and stylist filled in automatically Confirm, Reschedule and Cancel buttons Preparation notes for colour, nails, lashes or laser See WhatsApp template messages Patch test reminder WhatsApp template · 48 hours before a colour Message preview Hi Olivia, your full colour with Sara is on Saturday at 10:00. Please pop in for a quick patch test by Thursday. Reply Confirm to keep your slot or Reschedule to choose another time. How automated appointment reminders work Three steps from a new booking to a confirmed client. 1 Bookings come in Appointments booked in the chat, or created in your booking system and sent to MonoChat through the API or webhooks. 2 Reminders go out on time Approved templates are sent at the times you set, with the booking details and one-tap buttons. 3 Replies update the day Confirmations are tagged, new times are booked in the chat and cancellations are flagged to your team. Example conversations Salon appointment reminder examples Reminders that do more than remind: directions on the day, patch tests before colour and cancellations your team hears about in time. Same-day salon reminder with directions and parking The morning reminder answers the client's parking question and shares the location, so they arrive on time. N Nova Day Spa Business account Today at 15:00 Hot stone massage · 60 min · Anna Nova Day Spa · Riverside Good morning Rachel, we look forward to seeing you today. Please arrive 10 minutes early to relax before your treatment. 09:00 Confirm Reschedule Confirm. Is there parking nearby? 09:20 Yes, guests park free in the Riverside garage for 2 hours. Validate your ticket at reception. Here is our location: 09:20 Nova Day Spa · Riverside 12 Quay Road · Garage entrance on Mill Lane 09:20 Perfect, see you at 3! 09:21 Cancelling a salon appointment from a WhatsApp reminder The client cancels with one tap, the assistant offers to rebook later and the salon team is told right away so the slot can be offered to someone else. A Atlas Barber Co. Business account Appointment tomorrow Haircut · Sat 10:30 · Jack Atlas Barber Co. Hi Tom, see you tomorrow at 10:30. Still good? 18:00 Confirm Reschedule Cancel Cancel 18:14 No problem, your appointment is cancelled. Would you like me to remind you to book again next week? 18:14 Yes, next week No thanks Yes, next week 18:15 Done. I will send you free times next Friday. Have a good weekend! 18:15 Patch test reminder before a hair colour appointment Two days before a first colour, the reminder asks for a patch test and books it in the chat, so the colour appointment can go ahead safely. L Lumen Hair Studio Business account Patch test needed Full colour · Sat 10:00 · Sara Takes 5 minutes Hi Olivia, your first colour with us is on Saturday. We need a quick patch test at least 48 hours before. When can you pop in? 11:00 Today Tomorrow before 18:00 Can I come tomorrow at 17:30? 11:40 Patch test booked Thu 17:30 · 5 min Colour on Sat 10:00 stays booked Yes, 17:30 tomorrow works. See you then! 11:40 FAQ Salon appointment reminders: common questions Quick answers to the most common questions. How do WhatsApp appointment reminders reduce no-shows? Clients read WhatsApp messages quickly, and a reminder with Confirm, Reschedule and Cancel buttons makes it easy to reply. Clients who would have forgotten are reminded, and those who cannot come tell you early enough for your team to offer the slot to someone else. When should a salon send appointment reminders? Many salons send a confirmation when the appointment is booked and a reminder the day before; long treatments or colour appointments often get a second reminder on the day or a patch test reminder 48 hours before. In MonoChat you set the timing for each type of appointment. Can clients reschedule directly from the reminder? Yes. When the client taps Reschedule, the assistant offers free times from the rules you define or from your connected booking system, and confirms the new appointment in the same chat. Do appointment reminders need WhatsApp template approval? Yes. Messages sent outside the 24-hour customer service window use approved WhatsApp template messages. You create the reminder template in MonoChat, submit it for approval and reuse it for every appointment. Can reminders be sent automatically from my booking software? Yes. Your booking system can send new and changed appointments to MonoChat through the API or webhooks, and the reminder workflow takes it from there. Replies can be written back to your system with custom functions. Keep exploring Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. First month of Growth on us Fewer No-Shows, Fuller Salon Days Send WhatsApp appointment reminders that clients can confirm or move with one tap. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Salon Client Rebooking & Retention Campaigns URL: https://monochat.ai/solutions/beauty-salons/client-rebooking-campaigns > Bring salon clients back on WhatsApp at the right time for each service. Send rebooking reminders and win-back offers to opted-in clients and book in the chat. Home Solutions Beauty & Salons Client Rebooking & Retention Campaigns Client Rebooking & Retention Campaigns Salon Client Rebooking Campaigns That Bring Clients Back Roots grow, nails grow out, lashes need a refill. MonoChat invites each opted-in client back when their next visit is due, with free times in the message, so rebooking takes one tap. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp bulk messaging Segments Approved templates L Lumen Hair Studio Business account Time for your root touch-up? Last colour: 2 September · with Sara Usually every 6 weeks Hi Chloe, it has been 6 weeks since your colour. Sara has a few slots next week. 11:00 Book now Remind me later Stop messages Book now 11:42 Great! Sara is free on: 11:42 Tue 15:00 Thu 11:30 Sat 10:00 Thu 11:30 11:43 Booked Root touch-up · Thu 11:30 · Sara Reminder the day before You are all set. See you on Thursday! 11:43 Client retention features for salons Rebooking reminders and campaigns that feel personal: for hair and nail salons, barbers, lash studios, spas and aesthetic studios. Rebooking interval per service Invite clients back after the right gap: four weeks for a fade, six for roots, three for gel nails. Segments that make sense Target clients by last service, last visit date, favourite stylist, branch or tags. Win back lapsed clients Reach clients who have not visited for a while with a friendly message and an easy way to book. Seasonal campaigns Announce bridal season, holiday party looks or new treatments to the clients most likely to book. Birthday messages Send a birthday greeting or treat when a birth date is stored in the client's contact fields. Opt-out respected A Stop button and keyword handling remove the client from campaigns automatically. Replies in the team inbox Questions about an offer land in the shared inbox, where the assistant or your team answers. Campaign analytics See delivered, read and replied messages and tag the bookings that came from each campaign. WhatsApp bulk messaging WhatsApp campaigns for salons, sent to the right clients Build a segment, pick an approved template and schedule the send. Each message is personalised with the client's name, last service and stylist, and every reply comes back into the same conversation. Segments by service, visit date and branch Personalised template variables Booking buttons and opt-out in every message See WhatsApp bulk messaging Win-back message WhatsApp campaign · no visit in 90 days Message preview Hi Grace, we have missed you at Nova Beauty! Book any facial before 30 November and we will add a free LED mask. Tap Book now to see this week's free times. How to run salon rebooking campaigns Four steps from your client list to rebooked appointments. 1 Import or collect clients Import your opted-in clients or collect consent during booking, with service and visit details as contact fields. 2 Set intervals and segments Define when each service is due again and which clients belong in each campaign. 3 Choose the template Write the message once, get it approved and add booking and opt-out buttons. 4 Send and book in the chat Schedule the send; clients who tap Book now are offered free times and booked on the spot. Example conversations Salon client rebooking campaign examples Win-back offers, rebooking nudges and birthday treats that clients can answer with one tap. Win-back offer for salon clients who have not visited in 3 months A campaign to clients with no visit in 90 days brings one back for a facial, booked straight from the message. N Nova Beauty Studio Business account We have missed you! Any facial before 30 November Free LED mask add-on Hi Grace, it has been a while since your last visit. Come back for a facial this month and we will add a free LED mask. 12:00 Book now Stop messages Book now 13:15 Lovely! Which facial would you like? 13:15 Hydrating · $70 Deep cleanse · $65 Hydrating · $70 13:16 Here are the free times with Anna: 13:16 Tue 12:00 Fri 16:00 Fri 16:00 13:16 Four-week barber rebooking reminder with remind me later The client is not ready to book yet, taps Remind me later and gets a second nudge a week on, when they book. A Atlas Barber Co. Business account Hi Daniel, it has been 4 weeks since your last fade with Emre. Time for a tidy-up? 10:00 Book now Remind me later Remind me later 10:30 No problem, I will check in next week. 10:30 Hi Daniel, Emre has a few slots this week. Want one? 10:00 Thu 18:15 Sat 09:45 Not now Thu 18:15 10:04 Booked Skin fade · Thu 18:15 · Emre $30 Done, see you Thursday! 10:04 Birthday message with a treat for salon clients Clients with a birth date on file get a birthday treat in their birthday month and can book it in the same chat. L Lumen Nail Studio Business account Happy birthday, Emma! Free nail art on any gel manicure Valid all of November From all of us at Lumen, have a wonderful birthday! Your treat is waiting. 09:00 Book my treat Aww thank you! Book my treat 09:32 Our pleasure! Free times this week: 09:32 Wed 17:30 Sat 11:00 Sat 11:00 09:33 Booked Gel manicure + birthday nail art · Sat 11:00 Nail art free See you on Saturday, birthday girl! 09:33 FAQ Salon client rebooking campaigns: FAQ Quick answers to the most common questions. How do salons get clients to rebook? The simplest way is to invite each client back when their next visit is due and make booking effortless. MonoChat sends a rebooking message based on the last service and offers free times as buttons, so the client can book without calling. Can I send WhatsApp campaigns to all my salon clients? You can send campaigns to clients who have opted in to receive messages from you. Campaigns use approved WhatsApp template messages through WhatsApp bulk messaging, and every message can include an opt-out option. Can I set different rebooking intervals for each service? Yes. Store the last service and visit date on the contact, and the workflow sends the rebooking message after the interval you define for that service, such as four weeks for a haircut or three weeks for gel nails. What happens when a client does not want more messages? When a client taps Stop or replies with an opt-out keyword, MonoChat tags them and excludes them from future campaigns automatically. Can I see how many bookings a campaign brought in? Yes. Campaign analytics show delivered, read and replied messages, and bookings made from a campaign can be tagged, so you can compare campaigns and segments. Keep exploring Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. First month of Growth on us Bring Your Salon Clients Back at the Right Time Send rebooking reminders and campaigns on WhatsApp that clients can book from in one tap. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Salon Booking Deposits & Payment Links URL: https://monochat.ai/solutions/beauty-salons/deposit-payment-links > Take salon booking deposits on WhatsApp with payment links from your own provider. The appointment is confirmed automatically once the client pays. Start free. Home Solutions Beauty & Salons Booking Deposits & Payment Links Booking Deposits & Payment Links Salon Booking Deposits With Payment Links Sent in the Chat A deposit turns a maybe into a commitment. MonoChat sends a payment link from your own payment provider right after booking, confirms the appointment when the payment comes in and follows up if it does not. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Payment links Your payment provider Automatic confirmation A Atlas Aesthetics Business account Hi, I'd like to book laser hair removal for underarms next Monday. 13:20 Of course! Monday 20 October is free at: 13:20 11:00 14:00 17:30 14:00 13:21 Deposit · Laser hair removal Mon 20 Oct · 14:00 · Underarms $30 · deducted from the price A $30 deposit secures your slot. Please pay within 24 hours. 13:21 Pay deposit Payment received, thank you! Your appointment is confirmed. We will send preparation tips the day before. 13:24 Deposit and payment link features for salons Secure long and high-value appointments without chasing clients by phone: for hair salons, bridal stylists, spas and aesthetic and laser studios. Deposit link in the chat Create a payment link with your own payment provider and send it as soon as the slot is chosen. Rules per service Ask for a deposit only where it matters: colour, extensions, bridal hair, laser packages or new clients. Confirmation on payment When the payment event arrives, the client gets the confirmation and the booking is marked as paid. Payment reminders If the link is not paid in time, send a reminder with an approved template before the slot is released. Packages and prepaid treatments Sell session packages, gift cards or prepaid treatments with a payment link in the same conversation. Policy before payment Share your deposit and cancellation policy in the chat, so the client knows the terms before paying. Refunds handed to the team Cancellation and refund requests go to a team member with the payment details and full history. Payment status on the contact Deposit status is saved as a tag or contact field for reporting and for your booking system. Payment integrations Deposit requests your clients can pay in seconds The deposit message carries the service, date and amount with a secure payment link from your payment provider. MonoChat listens for the payment event and moves the booking forward on its own. Amount, service and slot in one message Paid bookings confirmed automatically Unpaid links reminded, then released to your team See payment integrations Deposit request WhatsApp message · sent after booking Message preview Hi Hannah, to secure your bridal hair trial on Saturday 25 October at 10:00, please pay the $50 deposit within 24 hours. It is deducted from your final bill. Tap Pay deposit to complete it. How salon deposits work in MonoChat Four steps from a chosen slot to a paid, confirmed appointment. 1 Connect your payment provider Connect your own payment provider account so MonoChat can create links in your name. 2 Set deposit rules Decide which services or clients need a deposit, the amount and how long the link stays valid. 3 Send the link in the chat After the client picks a slot, the assistant sends the deposit request with the payment link. 4 Confirm on payment The payment event confirms the booking; unpaid requests get a reminder and then go to your team. Example conversations Salon deposit and payment link examples Deposits, packages and cancellations handled in the chat, with your own payment provider behind every link. Reminding a client to pay an open booking deposit The deposit link is still unpaid the next morning, so a reminder goes out before the slot is released and the client pays in the chat. N Nova Beauty Studio Business account Deposit still open Bridal hair trial · Sat 25 Oct · 10:00 $50 · link valid until 18:00 today Hi Hannah, just a reminder that your trial is held until 18:00 today. Pay the deposit to keep it. 10:00 Pay $50 Change date Sorry, forgot! Paying now. 12:41 Deposit received Bridal hair trial · Sat 25 Oct · 10:00 $50 paid · deducted on the day Thank you, your trial is confirmed. Bring a photo of your dress and accessories if you can. 12:44 Buying a massage package with a payment link in web chat A website visitor compares packages, pays for five massages through a link and books the first session straight away. N Nova Spa Typically replies instantly Do you have massage packages? I'd like to come every two weeks. 17:05 Yes! Our 60-minute massage packages: 17:05 5 sessions · $375 10 sessions · $700 5 sessions · $375 17:06 Massage package · 5 × 60 min Valid for 6 months $375 Here is your secure payment link. Once paid, I can book your first session. 17:06 Pay $375 Payment received, thank you! 5 sessions are on your account. When would you like the first one? 17:09 Thu 19:00 Sat 11:00 Sat 11:00 17:10 Cancelling a paid salon booking and keeping the deposit as credit The assistant shares the cancellation policy and hands over to a team member, who moves the booking and keeps the deposit as credit. A Atlas Aesthetics Business account I need to cancel my laser on Monday, I'm travelling for work. Do I lose my deposit? 09:30 Our policy: cancellations more than 24 hours before keep the deposit as credit for a new date. I am passing you to Mia to arrange it. 09:30 Hi, Mia here. No problem at all. Your $30 deposit stays as credit. Would one of these work? 09:38 Mon 27 Oct · 14:00 Wed 29 Oct · 17:30 Wed 29 Oct · 17:30 09:40 Appointment moved Laser hair removal · Wed 29 Oct · 17:30 $30 deposit carried over All done. Safe travels! 09:40 FAQ Salon booking deposits: common questions Quick answers to the most common questions. How do I take a deposit for a salon booking on WhatsApp? MonoChat creates a payment link with your own payment provider and sends it in the conversation right after the client chooses a slot. When the payment event arrives, the appointment is confirmed automatically. Which payment providers can I use for deposit links? Payments go through your own payment provider account, so the money goes straight to you. See the payment integrations page for how providers connect to MonoChat. Can I ask for a deposit only for some services or clients? Yes. Deposit rules are set in the no-code workflow builder, for example only for colour, extensions, bridal hair or laser packages, only for new clients, or only on busy days. What happens if the client does not pay the deposit? You choose how long the link stays valid. MonoChat can send a reminder before that time, and if the deposit is still unpaid the booking is flagged so your team can release the slot. What if a client cancels after paying a deposit? The assistant shares your cancellation policy and hands the request to your team with the payment details. Refunds are handled in your payment provider according to your own policy. Keep exploring Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. First month of Growth on us Secure Every Appointment With a Deposit Send deposit links in the chat and confirm bookings the moment clients pay. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram DM Booking for Salons URL: https://monochat.ai/solutions/beauty-salons/instagram-dm-booking > Turn Instagram DMs and story replies into salon bookings. Answer price questions instantly, offer free times and confirm appointments in the DM. Start free. Home Solutions Beauty & Salons Instagram DM Booking for Salons Instagram DM Booking for Salons Instagram DM Booking for Salons and Beauty Studios Your work is on Instagram, so the questions arrive there too. MonoChat replies to DMs and story replies in seconds, answers the price question and books the appointment without the client leaving Instagram. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Instagram DM Story replies Shared inbox with WhatsApp N Nova Hair Atelier Business account Replied to your story: Love this balayage! How much for shoulder-length hair? 20:14 Thank you! Balayage for shoulder-length hair starts from $180 and takes about 3 hours. Would you like to book? 20:14 Book appointment Free consultation Book appointment 20:15 Lovely! Nora has these 3-hour slots free: 20:15 Wed 10:00 Sat 09:30 Sat 09:30 20:16 Appointment confirmed Balayage · Sat 09:30 · Nora From $180 · about 3 hours See you on Saturday! Feel free to send a photo of your hair before then. 20:16 Instagram booking features for salons From the first DM to a confirmed appointment, for hair salons, nail and lash studios, barbers, spas and aesthetic studios. Instant price answers The AI assistant answers price, duration and availability questions from your service menu, in the client's language. Story reply handling Replies to your stories and posts with a question are answered like any DM and moved into the booking flow. Booking with quick replies Offer services, stylists and free times as buttons so the client books in a few taps. Inspiration photos in the DM Clients send a photo of the look they want or their current hair, and it stays with the conversation for the stylist. Reminders on WhatsApp Ask for the client's WhatsApp number and consent, then send the reminder as an approved WhatsApp template. One inbox for every channel Instagram DMs land next to WhatsApp and web chat messages, so reception sees every client in one place. Handover to the stylist Colour consultations and custom requests go to the right stylist with the photos and the full chat. Source tags and analytics Tag bookings that start on Instagram and see how many enquiries become appointments. Instagram for business From Instagram DM to a booking your team can see Every booking made in an Instagram DM is summarised for your team: service, stylist, time, photos and notes. Reception sees it in the shared inbox or your booking system receives it through the API. Booking summary with photos and notes Client details saved as contact fields and tags Reminder consent recorded for WhatsApp follow-up Explore Instagram for business Booking summary Collected in Instagram DM Sent to reception Balayage · shoulder-length hair · Sat 09:30 with Nora · Inspiration photo attached · Source: story reply · WhatsApp reminder: yes How Instagram DM booking works Three steps from a story reply to a confirmed appointment. 1 Connect your Instagram account Connect your Instagram business account to MonoChat next to your WhatsApp number. 2 Add services and the booking flow Give the assistant your service menu and build the DM booking flow with the no-code builder. 3 Book, remind and hand over The assistant books in the DM, sends reminders on WhatsApp with consent and hands complex requests to your team. Example conversations Instagram DM booking examples for salons What happens after someone sends your salon a DM: a photo, a reminder set up on WhatsApp, or a stylist stepping in. Pricing nail art from a photo sent in an Instagram DM The client sends a photo of the nail art they want. The assistant gives the price range from the menu and books a slot long enough for the design. L Lumen Nail Studio Business account Can you do these? How much? 📎 nails-inspo.jpg 21:08 Love these! Gel polish with detailed nail art on all ten nails is $65 to $80 depending on the design, and takes about 90 minutes. 21:08 Book 90 min Ask a nail artist Book 90 min 21:09 Mia does our detailed art. Her free 90-minute slots: 21:09 Tue 17:00 Sat 13:00 Sat 13:00 21:10 Booked Gel + nail art · Sat 13:00 · Mia Photo saved for Mia You are booked in, and Mia will see your photo before you arrive. 21:10 Setting up WhatsApp reminders for an Instagram booking After booking in the DM, the client shares their WhatsApp number and agrees to reminders, so the appointment reminder arrives where they will see it. N Nova Hair Atelier Business account Appointment confirmed Cut & finish · Thu 18:30 · Leo $55 You are booked! Would you like a reminder on WhatsApp the day before? 14:20 Yes, on WhatsApp No thanks Yes, on WhatsApp 14:21 Great, what's your WhatsApp number? 14:21 +44 7700 900412 14:22 Thanks! You will get a reminder on WhatsApp on Wednesday, where you can confirm or change the time with one tap. 14:22 Handing an Instagram colour correction question to a stylist A box-dye colour correction needs a real consultation, so the assistant collects photos and hands the DM to a senior colourist. N Nova Hair Atelier Business account I dyed my hair black at home and want to go back to light brown. Can you help? 📎 hair-now.jpg 11:02 We can, but colour corrections from box dye need a consultation first. Could you also send a photo of the colour you want? 11:02 📎 goal-colour.jpg 11:04 Thank you! I am passing this to Olivia, our senior colourist, with both photos. 11:04 Hi, Olivia here. This is doable in two sessions. Shall we start with a free 15-minute consultation on Monday at 10:00? 11:31 Book consultation FAQ Instagram DM booking for salons: FAQ Quick answers to the most common questions. Can clients book a salon appointment through Instagram DM? Yes. MonoChat replies to the DM, offers your services, stylists and free times as quick replies and confirms the appointment in the same conversation. The booking goes to your team or to your booking system through the API. Can the bot answer story replies on Instagram? Yes. A reply to your story arrives as a direct message, so the assistant answers it like any other DM, for example with the price of the look shown in the story and an offer to book. How do Instagram clients get appointment reminders? During booking the assistant can ask for the client's WhatsApp number and permission to message them. Reminders are then sent as approved WhatsApp template messages, and the client can confirm or reschedule with one tap. Can my stylists reply to Instagram DMs from the same inbox as WhatsApp? Yes. Instagram DMs, WhatsApp and web chat messages arrive in one shared team inbox, where conversations can be assigned to a stylist or branch with notes and tags. What kind of Instagram account do I need? You need an Instagram business account connected to MonoChat. See the Instagram for business page for the connection steps. Keep exploring Salon Appointment Booking on WhatsApp Let clients pick a service, stylist and time in chat. Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. First month of Growth on us Turn Instagram DMs Into Salon Bookings Answer every DM and story reply in seconds and book the appointment in the chat. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Appointment Booking for Salons URL: https://monochat.ai/solutions/beauty-salons/whatsapp-appointment-booking > Let clients book salon appointments on WhatsApp 24/7. They pick a service, stylist and time in chat and get an instant confirmation. Start free with MonoChat. Home Solutions Beauty & Salons Salon Appointment Booking on WhatsApp Salon Appointment Booking on WhatsApp WhatsApp Appointment Booking for Hair, Beauty and Barber Salons Clients already message you on WhatsApp. MonoChat turns that message into a booked appointment: service, stylist, day and time chosen with buttons, confirmed in seconds, at any hour. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API WhatsApp Flows Quick replies A Atlas Barber Co. Business account Hi, can I book a skin fade and beard trim for tomorrow? 21:42 Of course! Who would you like to see? 21:42 Emre Jack Any barber Emre 21:43 Emre is free tomorrow at these times: 21:43 17:30 18:15 19:00 18:15 21:43 Booking confirmed Skin fade + beard trim · Tue 18:15 · Emre 45 min · $35 You are booked in. We will send a reminder tomorrow morning. 21:43 Salon booking on WhatsApp, step by step Everything reception asks on the phone, collected in the chat: for hair salons, barbers, nail studios, spas and aesthetic studios. Service menu in chat Clients choose from your services with prices and durations, grouped as hair, nails, skin or barbering. Choose a stylist Offer a specific stylist, barber or therapist, or let the client pick the first one available. Free times as buttons Show available days and times as quick replies, so booking takes a few taps instead of a phone call. WhatsApp Flows booking form Collect service, staff, date, time, name and notes in one native form inside WhatsApp. Live availability via API Connect your booking system or calendar with custom functions so the assistant checks and creates real appointments. Instant confirmation Send the booking summary right away and schedule the reminder with an approved WhatsApp template. Handover to reception Colour corrections, bridal parties and special requests go to a team member with the full conversation. Branch routing Ask for the preferred branch first and route each booking to the right location and team. WhatsApp Flows A salon booking form inside WhatsApp For multi-step bookings, a WhatsApp Flows form keeps everything on one screen: the client picks the service, stylist, date and time, adds a note and submits. Nothing to download, no website to open. Service, stylist, date and time in one form Optional notes such as hair length or allergies Confirmation message sent the moment the form is submitted See WhatsApp Flows Booking confirmation WhatsApp template · sent on booking Message preview Hi Daniel, your skin fade + beard trim with Emre is booked for Tuesday 14 October at 18:15 at Atlas Barber Co. Reply here if you need to change it. How to set up WhatsApp booking for your salon Four steps from your service menu to bookings arriving on WhatsApp. 1 Add services and staff Enter your services, prices, durations, stylists and opening hours, or upload your price list. 2 Build the booking flow Use the no-code builder or a WhatsApp Flows form to collect the details in the order you prefer. 3 Connect availability Use the times you define, or connect your booking system or calendar through custom functions and the API. 4 Share your WhatsApp link Add the link to Instagram, Google and your website, and start taking bookings around the clock. Example conversations WhatsApp salon booking examples Different ways clients book on WhatsApp: with a form, as a group, or for the first free slot today. Booking a hair colour appointment with a WhatsApp form The client fills in a WhatsApp Flows form with service, hair length and stylist, and gets a confirmed colour appointment with the right duration blocked. N Nova Beauty Studio Business account Hi, I'd like to book highlights. 09:15 Lovely! Tap below to choose your service, hair length, stylist and time in one step. 09:15 Open booking form Booking form sent Half-head highlights · Long hair Sara · Wed 22 Oct · 13:00 09:17 Appointment confirmed Half-head highlights · Wed 13:00 · Sara About 2.5 hours · from $140 You are booked in. As a first-time colour client, please pop in for a quick patch test 48 hours before. 09:17 Book patch test Booking a bridal party on WhatsApp The assistant collects the date, number of people and services, then hands the request to the bridal coordinator with everything already in the chat. N Nova Beauty Studio Business account Hi! I'm getting married on 14 June and need hair and make-up for me and 4 bridesmaids. 20:40 Congratulations! Will the team come to your venue, or will you come to the salon? 20:40 At the venue At the salon At the venue 20:41 Bridal request 14 June · 5 people · Hair + make-up On location · Trial wanted Thank you! I am passing this to Elena, our bridal coordinator, with all the details. 20:41 Hi, I'm Elena. June 14 is still open for us. Could you send the venue address and the ceremony time? I will put a quote together tomorrow. 20:52 Booking the first free slot today with any stylist The assistant checks live availability in the salon's booking system and offers the earliest slot with any free stylist. L Lumen Hair Studio Business account Any chance of a blow-dry today? I have a dinner at 8. 13:05 Let me check today's diary... These stylists have time this afternoon: 13:05 16:45 · Can 17:30 · Sara 16:45 · Can 13:06 Booked for today Blow-dry · 16:45 · Can $30 · 40 min Perfect timing for your dinner. See you at 16:45! 13:06 FAQ WhatsApp appointment booking for salons: FAQ Quick answers to the most common questions. How do clients book a salon appointment on WhatsApp? The client sends a message to your WhatsApp number. MonoChat replies with your service menu, then offers stylists and free times as buttons or in a WhatsApp Flows form. The booking is confirmed in the chat and passed to your team or booking system. Can WhatsApp booking check my stylists' real availability? Yes. Connect your booking system or calendar with custom functions, webhooks or the API, and the assistant checks free times and creates the appointment during the conversation. Without a connection, it offers the time rules you define and your team confirms. Can clients choose a specific stylist or barber? Yes. The flow can ask for a preferred stylist, barber or therapist, show only their free times, or offer the first available team member if the client has no preference. What happens if the request is too complex for the bot? Requests such as colour corrections, bridal parties or treatment questions are handed over to a team member in the shared inbox, with the full conversation history, so the client never has to repeat themselves. Can I keep using the WhatsApp Business app on my phone? MonoChat connects your number through the official WhatsApp Business API. With WhatsApp Coexistence you can keep the WhatsApp Business app on the same number and add automation and the team inbox on top. Keep exploring Appointment Reminders & No-Show Reduction Confirm, remind and reschedule to cut no-shows. Instagram DM Booking for Salons Turn Instagram DMs and story replies into bookings. Booking Deposits & Payment Links Secure appointments with a deposit link in chat. Client Rebooking & Retention Campaigns Bring clients back at the right interval for each service. Aftercare Messages & Review Requests Send care instructions and ask for reviews after the visit. First month of Growth on us Take Salon Bookings on WhatsApp, Day and Night Let clients pick a service, stylist and time in the chat they already use. Start free with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Call Center Software with AI & Omnichannel Inbox URL: https://monochat.ai/solutions/call-center > Call center software that runs calls, WhatsApp and chat from one inbox, with smart routing, AI agents, SLA tracking and CRM integration. See how it works. Home Solutions Call Center Call Center Solutions Call Center Software for a Faster, Smarter Contact Center Centralize customer conversations, automate Tier-1 support, route requests intelligently and track SLA performance with MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Facebook TikTok Telegram Web Chat A Acme Support Business account My order has not arrived yet. Can you check the status? 09:12 Sure. Please share your order number or registered phone number. 09:12 #58213 09:13 Order #58213 In transit · Expected tomorrow Status checked automatically Your parcel is on its way and should arrive tomorrow. Can I help with anything else? 09:13 I would like to talk to an agent about a refund. 09:14 Connecting you to the refunds team. An agent will take over this chat with the full history. 09:14 Built for Real Call Center Workflows Use MonoChat for the operational moments that directly affect response speed, SLA compliance and customer satisfaction. Omnichannel Support Manage customer messages from WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat. AI Tier-1 Resolution Automate repetitive questions, order status requests, FAQs, forms and common service flows. Smart Routing Route conversations by skill, department, customer type, priority, language or business hours. SLA Management Monitor first response, waiting time, escalation risk and overdue conversations in real time. CRM & Ticketing Sync Create contacts, update tickets, sync statuses and connect support conversations to your systems. QA & CSAT Track customer satisfaction, conversation outcomes, quality signals and agent performance. Contact Center Use Cases Start with the workflow that puts the most pressure on your queues, then add the next one. AI First-Line Support Resolve repetitive customer questions automatically. Smart Agent Routing Route conversations to the right teams instantly. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. CSAT & Survey Automation Collect customer satisfaction feedback automatically. AI Call Summaries Generate summaries and action items automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. Unified Agent Inbox Give agents one screen for every customer conversation MonoChat centralizes WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations so agents can respond faster with full customer context. Omnichannel inbox Conversation ownership and assignment Tags, notes and internal collaboration Unified Agent Inbox All support channels connected WhatsApp Order status request Priority Instagram Return question Open Telegram Account update issue Assigned Web Chat Talk to support Bot handled AI Tier-1 Automation Resolve repetitive support requests before they create queues Use AI and rule-based flows to answer FAQs, collect customer details, guide users through forms and hand off to agents only when human support is needed. FAQ automation Smart forms and data collection Human handoff with conversation history Customer Question Where is my order? I have not received an update. AI Support Assistant Please share your order number. I can check the latest delivery status and connect you to an agent if needed. Collect Check Reply Smart Routing & SLA Route every request to the right team before SLA is at risk Define skills, teams, priorities, VIP rules, working hours and escalation flows so customer requests move to the right place automatically. Skill-based routing Priority and VIP queues SLA-aware escalation and reassignment Routing Engine Intent · Priority · Team · SLA Detected Request Refund issue from VIP customer. Priority queue selected. SLA timer started. The Better Way to Run Support Operations Modern call centers need one operating layer for conversations, automation, routing, SLA and performance visibility. The old way Customer messages are split across WhatsApp, social DMs, web chat and internal tools. Agents lose time switching between screens and searching for customer context. Repetitive Tier-1 questions create long queues and slow first response times. Managers lack real-time visibility into SLA risk, team workload and support quality. The MonoChat way Every customer conversation lands in one shared agent inbox. AI and automation resolve repetitive questions before they reach agents. Smart routing sends each request to the right team, queue or priority lane. Dashboards show SLA status, response time, agent performance, CSAT and QA signals. Support Journey From First Message to Resolved Conversation MonoChat helps support teams reduce waiting time, resolve repetitive requests and keep managers in control of SLA performance. 1 Customer sends a message A customer contacts you from WhatsApp, Instagram, Facebook, TikTok, Telegram or web chat. 2 AI understands the request MonoChat classifies intent, answers simple questions and collects required information. 3 Smart routing assigns it The request goes to the right team, queue or agent based on rules, priority and context. 4 Performance is measured Managers track SLA, response times, outcomes, CSAT and quality signals in dashboards. Reporting & BI See SLA Risk, Agent Workload and Support Quality in Real Time MonoChat gives managers visibility into response speed, SLA compliance, queue health, customer satisfaction and team performance. First Response Time Track how fast agents and automation respond across all channels. SLA Compliance See queues, escalation risk and overdue conversations before service quality drops. Agent Productivity Measure workload, assignments, resolution speed and team performance. Customer Satisfaction Collect CSAT, feedback and post-conversation quality signals. Everything Support Teams Need to Move Faster MonoChat combines inbox, AI automation, routing, integrations and analytics in one platform for modern call center operations. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered Tier-1 customer support Rule-based automation and quick replies Skill-based routing and queue management SLA-aware escalation and reassignment Customer profile, tags, notes and conversation history CRM, ticketing, ERP and internal system integrations CSAT, QA and conversation outcome tracking Agent KPIs and BI dashboards Example conversations WhatsApp customer service examples for call centers Three everyday contact center requests handled in chat, from the first message to the fix, with a person stepping in only where one is needed. Reporting an internet outage on WhatsApp The assistant checks the line, confirms a known outage in the area and messages the customer when service is back, so the phone queue never fills up. A Atlas Telecom Business account Hi, my internet has been down since 8 this morning. 08:47 Incident #INC-2291 Fibre fault · Park Road area Estimated fix: today 13:00 Sorry about that, James. There is a fibre fault in your area and our engineers are already on site. 08:47 Notify me when fixed Talk to an agent Notify me when fixed 08:48 Done. I will message you here as soon as your line is restored. 08:48 Good news: your connection has been back since 12:35. If anything still looks wrong, restart your router or reply here. 12:36 All working Still offline Booking a callback instead of waiting on hold A caller who is tired of the phone queue picks a callback slot in Messenger, and the request reaches the right team with the reason already filled in. L Lumen Insurance Typically replies instantly I have been on hold for 20 minutes. Can someone just call me back? 10:15 Sorry for the wait. What is the call about? 10:15 Policy renewal Open claim Something else Policy renewal 10:16 Thanks. These callback times are free today: 10:16 11:00–11:30 14:00–14:30 16:30–17:00 14:00–14:30 10:16 Callback booked Policy renewal · Today 14:00–14:30 Agent: Rachel, renewals team Rachel from our renewals team will call the number ending in 4471. 10:17 Moving house: transferring a contract in web chat A short in-chat form collects the new address, the move date and a meter photo, and the request is saved to the CRM without an agent retyping anything. N Nova Energy Typically replies in minutes I am moving next month. How do I move my electricity contract? 19:02 Move-home request New address · Move date · Meter reading I can set that up now. Please fill in this short form. 19:02 Open form Sent. We move to 8 Hill Street on 15 November. 19:05 Thank you. Last step: send a photo of your current meter. 19:05 Here it is. 19:07 Contract transfer scheduled 8 Hill Street · From 15 November Reading saved: 48,215 kWh All set. A confirmation email is on its way. 19:07 FAQ Frequently Asked Questions Quick answers to the most common questions. Can MonoChat manage all support channels in one inbox? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for support teams. Can MonoChat automate Tier-1 support? Yes. MonoChat can use AI and rule-based automation to answer FAQs, collect information, guide customers through forms and hand off to agents when needed. Can MonoChat route conversations to the right team? Yes. MonoChat supports smart routing based on teams, skills, priorities, working hours, customer type and escalation rules. Can MonoChat integrate with CRM or ticketing systems? Yes. MonoChat can connect to CRM, ticketing, ERP and internal systems through APIs and custom workflows. Can managers monitor SLA and agent performance? Yes. MonoChat can report first response time, SLA compliance, agent workload, resolution speed, CSAT, QA signals and conversation outcomes. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Build a High-Performance Call Center Reduce response times, improve SLA compliance and increase customer satisfaction with omnichannel inbox, smart routing and AI automation. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Call Summaries for Call Centers URL: https://monochat.ai/solutions/call-center/ai-call-summaries > Turn customer calls into structured AI summaries, action items and CRM-ready notes, and trigger follow-up messages without manual after-call work. Home Solutions Call Center AI Call Summaries AI Call Summaries Generate AI Call Summaries And Action Items Automatically Convert customer calls into structured summaries, action items, CRM-ready notes and follow-up workflows without manual after-call work. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Support Business account Summary of your call Router replacement · Ticket #4821 Technician visit: Tuesday 10:00–12:00 Hi Daniel, thanks for calling us today. Here is what we agreed on the call. 15:42 Next steps: • We ship the new router today • A technician installs it on Tuesday • Your bill is credited for the outage days 15:42 Perfect. Can the technician come after 11:00? 15:50 Noted. I added "after 11:00" to the ticket and informed the field team. 15:50 AI Call Summary Features Summaries, action items and follow-up workflows generated automatically Automatic Call Summaries Turn long calls into clear summaries agents and managers can review quickly. Conversation summary Customer intent Issue description Resolution status Action Item Detection Extract next steps and follow-up tasks from customer conversations. Follow-up tasks Pending approvals Callback reminders Internal notes CRM-Ready Notes Create structured notes that can be stored with the customer profile. Customer context Case updates Agent notes Ticket history Follow-Up Automation Trigger post-call messages, tasks or workflows based on call outcomes. Customer follow-up Survey messages Agent handover Workflow triggers How AI Call Summaries Work Turn completed calls into structured summaries and next actions 1 Customer Call Ends An agent completes a voice call, consultation or support conversation with a customer. 2 AI Generates Summary MonoChat summarizes the call, detects intent, extracts action items and prepares structured notes. 3 Follow Up Automatically Tasks, customer messages, CRM updates or handovers can continue from the generated summary. Example conversations AI call summary and follow-up examples The call ends and the summary, next steps and follow-up message are ready. What the customer receives, while the agent finds the same summary on the contact record. Sending a payment plan agreed on a call, with a payment link After a billing call, the AI summary turns the agreed instalment plan into a WhatsApp recap with a link for the first payment, and the agent skips the after-call notes. A Atlas Energy Business account Summary of your call today Balance $420 · 3 instalments of $140 Due: 15 Oct, 15 Nov, 15 Dec Hi Laura, thanks for speaking with Mark today. Here is the payment plan you agreed. 11:25 You can pay the first instalment now or any time before 15 October. 11:25 Pay $140 Paid just now. 11:40 Payment received, thank you. We will remind you 3 days before the next instalment. 11:40 Requesting claim documents after an insurance call The summary lists the documents mentioned on the call and asks for them in chat; files go straight to the claim and the agent sees what is still missing. L Lumen Insurance Business account Claim #CL-3086 · Water damage Call with Hannah · 7 October 2 documents needed Hi Peter, as discussed on the phone, please send: • Photos of the damaged ceiling • The plumber's invoice 16:05 Here are the photos. The invoice comes tomorrow. 16:30 Thanks, all 3 photos are added to your claim. I will remind you about the invoice tomorrow afternoon. 16:30 Reminder: please send the plumber's invoice to complete claim #CL-3086. 15:00 Upload now Need more time Upload now 15:12 Picking up yesterday's phone call in web chat When the customer writes in the next day, the assistant answers from the stored call summary instead of asking them to repeat the call. N Nova Internet Typically replies in minutes Hi, I called yesterday about upgrading. What price did we agree on? 09:20 Call summary · 6 October Upgrade to 500 Mbps · $45/month for 12 months Starts with your next bill Hi Ben. On your call with Chloe yesterday you agreed on the 500 Mbps plan at $45 a month. 09:20 Great. Can it start this week instead? 09:21 Starting early needs a quick check by our team, so I have passed your request to Chloe with the call summary attached. She is online until 18:00. 09:21 Keep exploring AI First-Line Support Resolve repetitive customer questions automatically. Smart Agent Routing Route conversations to the right teams instantly. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. CSAT & Survey Automation Collect customer satisfaction feedback automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. First month of Growth on us Automate Call Summaries and Follow-Ups Generate call summaries, action items, CRM notes and post-call workflows automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI First-Line Support Chatbot for Call Centers URL: https://monochat.ai/solutions/call-center/ai-first-line-support > Let an AI agent handle first-line support on WhatsApp, Instagram and web chat: answer common questions instantly and escalate only the cases that need a human. Home Solutions Call Center AI First-Line Support AI First-Line Support AI First-Line Support That Resolves Repetitive Questions Automatically Let AI handle first-line customer support across messaging channels, answer common questions instantly and escalate only the cases that need agents. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Support AI assistant · online How do I reset my password? 02:14 Open the login page, choose "Forgot password" and enter your email. The reset link arrives within a minute. 02:14 Done, thanks. I was also charged twice this month. 02:16 I am sorry about that. Billing corrections are handled by our team, so I am handing this over with the details. 02:16 Transferred to Billing Double charge · Priority: normal An agent replies when the team is online 02:16 AI First-Line Support Features Automate common answers, detect intent and hand over complex issues with context Instant AI Answers Resolve repetitive customer questions before they reach agents. FAQ automation Policy answers Product questions Account guidance Intent-Based Routing Understand customer intent and route conversations to the right path. Intent detection Topic classification Priority routing Next-step flows Agent Handover Escalate complex issues to agents with conversation history and context. Human handover Agent assignment Conversation summary Unified history Omnichannel Support Deliver consistent first-line support across connected messaging channels. WhatsApp support Instagram DMs Web chat Centralized inbox How AI First-Line Support Works Turn repetitive customer questions into automated first-line resolutions 1 Customer Sends a Question A customer asks about orders, policies, account issues, products or service requests. 2 AI Resolves or Routes MonoChat answers repetitive questions automatically or routes the issue based on intent. 3 Agent Handles Exceptions Complex cases are handed over to agents with full context, summary and next-step history. Example conversations AI customer support chatbot examples How an AI assistant resolves first-line requests from your knowledge base and your own systems, and when it brings in a person. Checking a refund status with an AI assistant on WhatsApp The assistant looks up the return in your order system and gives a concrete answer to a question that would otherwise take an agent several minutes. A Atlas Electronics AI assistant · online I sent back headphones last week. Where is my refund? 21:18 Let me check. Is it the return for order #77104, Pulse Pro headphones? 21:18 Yes Different order Yes 21:19 Refund approved Return #R-77104 · Pulse Pro headphones $149.00 back to your card Your return arrived on 3 October and the refund was approved today. Banks usually show it within 3–5 business days. 21:19 Great, thanks! 21:20 Answering support questions in the customer's language A customer writes in Spanish and the AI replies in Spanish from the same knowledge base, with no separate team or translated scripts. L Lumen Home Business account Hola, ¿la garantía de la cafetera cubre la bomba de agua? 16:40 Hola. Sí, la garantía de 2 años cubre la bomba de agua y la resistencia. ¿Quiere que abra una reparación? 16:40 Abrir reparación Ver condiciones Abrir reparación 16:41 Reparación iniciada Cafetera Lumen Brew · En garantía Etiqueta de envío enviada por email Listo. Le hemos enviado una etiqueta de envío gratuita a su correo. 16:41 Collecting fault details and photos before an agent takes over The AI walks through a first fix, gathers the model and a photo, then hands the case to a technician with everything attached, so the first human reply already moves it forward. N Nova Appliances Support assistant My washing machine shows error E21 and won't drain. 08:30 E21 usually means the drain filter is blocked. Try cleaning the filter behind the small flap at the bottom front. Did that fix it? 08:30 Fixed Still E21 Still E21 08:42 Thanks for trying. Please send a photo of the model label inside the door so the technician brings the right part. 08:42 Here you go. 08:43 Handed to technical support E21 · AquaWash 8 · Photo attached Assigned to: Oliver Oliver from our technical team has your case and will suggest a visit slot shortly. 08:43 Keep exploring Smart Agent Routing Route conversations to the right teams instantly. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. CSAT & Survey Automation Collect customer satisfaction feedback automatically. AI Call Summaries Generate summaries and action items automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. First month of Growth on us Automate First-Line Customer Support Resolve repetitive questions instantly, detect customer intent and hand over complex cases to agents with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # CSAT Survey Automation on WhatsApp & Chat URL: https://monochat.ai/solutions/call-center/csat-survey-automation > Send CSAT surveys automatically after support conversations, collect ratings and comments in chat, and start a recovery workflow when a customer is unhappy. Home Solutions Call Center CSAT & Survey Automation CSAT & Survey Automation Automate CSAT Surveys and Collect Customer Feedback in Chat Send CSAT surveys after support interactions, collect ratings and comments, detect dissatisfaction and trigger recovery workflows automatically. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Support Business account Your request about the delayed delivery is now closed. How would you rate the support you received? 13:05 ★★★★★ Great ★★★ Okay ★ Poor ★ Poor 13:20 We are sorry to hear that. What went wrong? 13:20 I had to explain the problem three times. 13:21 Feedback sent to a team lead CSAT 1/5 · Delayed delivery You will hear from us today Thank you for telling us. A team lead will contact you to put this right. 13:21 CSAT & Survey Features Collect satisfaction feedback, measure service quality and recover unhappy customers Automated CSAT Surveys Send satisfaction surveys automatically after support interactions. Post-chat CSAT Post-call surveys Rating questions Follow-up comments Service Quality Feedback Collect structured feedback about support quality and customer experience. Agent rating Resolution feedback Wait time feedback Experience comments Survey Insights Turn customer responses into clear service improvement signals. CSAT trends Sentiment tracking Issue categories Team performance signals Recovery Handover Route low scores and negative feedback to the right team automatically. Manager escalation Complaint follow-up Recovery flows Unified history How CSAT Survey Automation Works Turn completed support interactions into measurable satisfaction feedback 1 Support Interaction Ends A customer conversation, call, ticket or support case is completed. 2 MonoChat Sends Survey The customer receives an automated CSAT or feedback survey through the same channel. 3 Analyze or Recover Positive feedback feeds reporting, while negative responses trigger recovery workflows. Example conversations WhatsApp CSAT survey examples Short surveys sent at the right moment, in the channel the customer already uses, with an action behind every answer. Turning a 5-star rating into a written comment A happy customer rates the chat in one tap and adds a short comment; the score is credited to the agent on the team dashboard. N Nova Beauty Business account Thanks for chatting with Mia today. How did we do? 15:10 ★★★★★ ★★★ ★ ★★★★★ 15:12 Wonderful! Would you like to leave a short comment for Mia? 15:12 Write a comment No thanks She found the right shade in two minutes. Super helpful! 15:13 Thank you, we will pass that on to her. 15:13 Running an NPS survey after a resolved web chat When a chat closes, a two-question NPS survey appears in the same window and every answer is tagged, so managers see what drives the score. A Atlas Software Typically replies in minutes Your chat is closed. How likely are you to recommend Atlas to a colleague? 17:45 9–10 7–8 0–6 7–8 17:46 Thanks! What would make it a 10? 17:46 Faster replies Better help docs More features Better help docs 17:46 Noted. Our documentation team reviews this feedback every week. 17:47 Post-call survey on WhatsApp after a phone call Minutes after a voice call, an approved template asks how it went; a middling score opens a follow-up question and the answer is logged against the call. L Lumen Finance Business account Hi Grace, thanks for calling Lumen Finance today. How was your call with Ethan? 10:32 Great Okay Not good Okay 10:40 Thanks for the honest answer. What could have been better? 10:40 Waiting time The solution Something else Waiting time 10:41 Understood. We have shared this with the team that plans our phone shifts. Thank you for helping us improve. 10:41 Keep exploring AI First-Line Support Resolve repetitive customer questions automatically. Smart Agent Routing Route conversations to the right teams instantly. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. AI Call Summaries Generate summaries and action items automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. First month of Growth on us Automate CSAT and Survey Collection Collect customer satisfaction feedback, detect negative experiences and trigger recovery workflows with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # SLA Management & Escalation Workflows URL: https://monochat.ai/solutions/call-center/escalation-sla-workflows > Track response times, flag priority cases and trigger escalation rules automatically, so conversations reach the right team before an SLA is breached. Home Solutions Call Center Escalation & SLA Workflows Escalation & SLA Workflows Automate SLA Management And Escalation Workflows Monitor response times, detect priority cases, trigger escalation rules and route conversations to the right team before SLA breaches happen. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Support Business account Our payment terminal has been down since this morning and we cannot take card payments. 11:02 I understand this is blocking your sales. I am marking your request as urgent. 11:02 Escalated to Technical Team Priority: urgent · Ticket #7315 A specialist is being assigned 11:03 Thank you, please hurry. 11:04 Hi, this is Maya from the technical team. I have your case and I am checking your terminal now. 11:09 Escalation & SLA Features SLA tracking, priority routing and escalation handover managed automatically SLA Rule Automation Track response and resolution timing with automated SLA rules. First response SLA Resolution SLA Waiting time alerts Business hour rules Escalation Triggers Escalate conversations when urgency, delay or customer risk increases. Overdue cases Complaint detection VIP escalation Negative sentiment Priority Routing Move critical conversations to the right team or senior agents instantly. Priority queues Manager routing Team reassignment Skill-based routing Context-Rich Handover Give agents and managers the full context behind every escalation. Conversation summary Customer profile Previous actions Unified history How SLA and Escalation Rules Work Turn SLA risk into timely escalation actions 1 Conversation Enters SLA Tracking A customer case starts and MonoChat monitors response time, waiting time and resolution progress. 2 Rules Detect Risk The workflow detects overdue replies, negative sentiment, VIP status or urgent customer intent. 3 Escalate & Resolve Cases are routed to the right team, manager or senior agent with full context and next steps. Example conversations SLA escalation workflow examples Behind each chat run a timer and a set of rules. The customer only sees fast, honest updates; the supervisor sees the risk before it becomes a breach. Reassigning a chat before the first-response SLA is missed When no agent has replied close to the target time, MonoChat alerts the supervisor and moves the chat to a free agent, so the customer gets an answer before the deadline. A Atlas Mobile Business account I was charged roaming fees in Spain but I have the EU package. 13:02 Thanks, we have your request. An agent will reply within 15 minutes. 13:02 Hi, this is Sophie. Sorry for the wait, I have taken over your chat. I can see 3 roaming charges from 28 September. 13:14 Roaming charges reversed 3 charges · EU package applied $18.60 credited to your next bill 13:16 Perfect, that was quick. 13:17 Escalating a repeat complaint to a supervisor A rule spots the third contact about the same issue, raises the priority and brings in a supervisor who can offer more than a standard answer. N Nova Broadband Typically replies in minutes Third time writing about this: my speed drops every evening. 20:10 Escalated · Priority: high Repeat issue · Evening speed drops Supervisor: Clara I can see your chats about this on 1 and 4 October. I am escalating it to a supervisor now. 20:10 Hello, Clara here. I am running a line test tonight and have added a month's credit to your account. If the test fails, a technician visits. 20:14 Book technician now Wait for the test Wait for the test 20:15 You will get the result here by 22:00. 20:15 Sending status updates on an escalated ticket Approved WhatsApp templates keep the customer informed at every step of an escalation, which cuts the "any update?" messages that fill the queue. L Lumen Software Business account Ticket #9047 · Escalated Invoice export error · Engineering team Next update by 16:00 Hi Alex, your ticket is now with our engineering team. We will update you by 16:00 at the latest. 11:30 Thanks. Is there a workaround for today? 11:42 Yes: export to CSV instead of PDF from Reports > Invoices. It uses the same data. 11:43 Update: the fix is live. Please try the PDF export again. 15:20 It works Still failing It works 15:26 Keep exploring AI First-Line Support Resolve repetitive customer questions automatically. Smart Agent Routing Route conversations to the right teams instantly. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. CSAT & Survey Automation Collect customer satisfaction feedback automatically. AI Call Summaries Generate summaries and action items automatically. First month of Growth on us Automate Escalations and SLA Workflows Track SLA rules, detect priority cases and route escalations to the right teams automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Omnichannel Inbox for Customer Support Teams URL: https://monochat.ai/solutions/call-center/omnichannel-inbox > Manage WhatsApp, Instagram, web chat and other channels from one omnichannel inbox, with clear ownership, full customer history and faster agent replies. Home Solutions Call Center Omnichannel Inbox Omnichannel Inbox Manage Every Channel From One Omnichannel Inbox Bring WhatsApp, Instagram, web chat and other customer conversations into one unified inbox for faster support, clearer ownership and better agent productivity. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Store Active now Hi! I wrote to you on WhatsApp yesterday about my order. Any update? 10:31 Hi Lina, I can see your WhatsApp conversation from yesterday. Order #2290, the blue jacket, right? 10:31 Yes, exactly! 10:32 Order #2290 Out for delivery · Arrives today Assigned to: Sam (Support) It left the warehouse this morning and should arrive today. 10:32 Great, no need to explain everything again. Thanks! 10:33 Omnichannel Inbox Features All customer conversations, teams and handovers managed from one screen Unified Inbox Manage every customer conversation from one shared workspace. WhatsApp messages Instagram DMs Web chat Centralized history Team Collaboration Let agents work together without losing conversation context. Agent assignment Internal notes Shared ownership Conversation transfer Agent Productivity Help agents respond faster with organized queues and customer context. Queue management Customer profile Previous chats Quick replies Consistent Support Deliver the same support experience across every messaging channel. Channel continuity Routing rules AI assistance Follow-up flows How an Omnichannel Inbox Works Turn fragmented customer channels into one managed support workspace 1 Customer Messages Any Channel Customers contact you from WhatsApp, Instagram, web chat or other connected channels. 2 MonoChat Centralizes Conversations All messages appear in one inbox with customer history, channel source and conversation context. 3 Agents Resolve Faster Agents reply, assign, transfer, automate and follow up without switching between tools. Example conversations Omnichannel customer support examples Customers switch channels and the conversation follows them. What the customer sees, and what the agent already has on screen. Continuing a website chat on WhatsApp A visitor leaves the site mid-conversation and the agent continues on WhatsApp with the web chat history in the same contact, so nothing is asked twice. N Nova Furniture Business account Oslo 3-seater · Forest green In stock · Delivery in 5–7 days $1,240 Hi Sarah, Tom from Nova Furniture. You asked about the Oslo sofa in green on our website, so I am continuing here as you requested. 17:20 Order now Book a showroom visit Book a showroom visit 17:31 Which day suits you? 17:31 Sat 11 Oct Sun 12 Oct Sat 11 Oct 17:32 Booked for Saturday at our Riverside showroom. The sofa will be set up for you to try. 17:32 Handling a Messenger complaint with internal notes A colleague's private note tells the agent this is the customer's second late parcel this month; the customer only sees a reply that already takes it into account. A Atlas Market Business account My parcel is late AGAIN. This is the second time this month. 12:05 You are right, Mark, and I am sorry. I can see order #3318 from 2 October was also late. 12:07 Order #3412 Delayed at hub · New delivery: tomorrow Shipping fee refunded: $6.90 Your current order arrives tomorrow, and I have refunded the shipping fee. 12:07 OK, thanks for actually checking. 12:09 Renewing a membership from a Telegram chat Telegram messages land in the same shared inbox as every other channel; the agent replies with a payment link and the renewal is logged on the contact. L Lumen Fitness Business account Hi, my membership ends on Friday. Can I renew for 6 months? 18:44 Of course, Emily. The 6-month plan is $234, or $42 a month on the monthly plan. 18:45 6 months for $234 Monthly plan 6 months for $234 18:45 Here is your secure payment link. 18:45 Pay $234 Membership renewed 6 months · Until 10 April 2027 Receipt sent by email Payment received. See you at the gym! 18:47 Keep exploring AI First-Line Support Resolve repetitive customer questions automatically. Smart Agent Routing Route conversations to the right teams instantly. CSAT & Survey Automation Collect customer satisfaction feedback automatically. AI Call Summaries Generate summaries and action items automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. First month of Growth on us Unify Every Customer Channel in One Inbox Manage WhatsApp, Instagram, web chat and other messaging channels from one shared MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Smart Agent Routing for Call Centers URL: https://monochat.ai/solutions/call-center/smart-agent-routing > Route every customer conversation to the right team, queue or agent automatically, based on intent, topic, language and priority detected in the first message. Home Solutions Call Center Smart Agent Routing Smart Agent Routing Smart Agent Routing: Every Conversation to the Right Team Automatically detect intent, urgency and customer context, then route every conversation to the right team, queue or agent. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Acme Support Business account Hello, I want to upgrade my plan but I have a question about the invoice first. 09:40 Happy to help. To get you to the right person: is your question about a past invoice or about pricing for the new plan? 09:40 Past invoice New plan pricing New plan pricing 09:41 Routed to Sales Topic: plan upgrade · Language: English Assigned to: Emma 09:41 Hi, Emma here from sales. I can see you want to upgrade. Let me walk you through the pricing. 09:42 Smart Routing Features Intent detection, priority queues and agent handover managed automatically Intent-Based Routing Detect customer intent and route conversations to the right queue. Sales requests Support issues Billing questions Complaint routing Team Assignment Assign conversations to teams based on topic, workload or business rules. Department routing Skill-based teams Priority queues Agent availability Priority Handling Identify urgent or high-value conversations before they wait too long. VIP customers SLA rules Urgency detection Escalation triggers Context Handover Give agents the full conversation context before they respond. Conversation summary Customer profile Previous history Unified inbox How Smart Agent Routing Works Turn incoming conversations into correctly assigned support cases 1 Customer Starts a Conversation A customer sends a message through WhatsApp, Instagram, web chat or another channel. 2 MonoChat Detects Intent The flow identifies topic, urgency, customer profile and required team automatically. 3 Route to the Right Agent The conversation is assigned to the right queue or agent with full context and history. Example conversations Customer service routing examples Who answers depends on who is asking, in which language and at what time. Three routing rules as the customer experiences them. Routing a key account straight to its account manager MonoChat recognises the customer from their contact record and sends the chat to the assigned account manager instead of the general queue. A Atlas Logistics Business account Hello, we need to add 40 pallets to next week's shipment. 08:05 Routed to your account manager Key account · Shipment change Assigned to: Daniel 08:05 Good morning, Daniel here. Is it the shipment leaving on Tuesday 14 October? 08:07 Yes, Tuesday Another shipment Yes, Tuesday 08:08 Shipment #SH-5521 updated Tuesday 14 October · 120 pallets New booking sent by email Done, the 40 pallets are added. 08:12 Language-based routing to a German-speaking agent The first message is detected as German, so the chat goes to an agent who speaks it, with the topic already tagged. L Lumen Travel Business account Hallo, kann ich meine Buchung von Juli auf August verschieben? 14:22 Routed to German-speaking team Topic: booking change · Language: German Assigned to: Lena 14:22 Hallo, hier ist Lena. Gerne! Im August habe ich diese Termine frei: 14:24 2.–9. August 16.–23. August 16.–23. August 14:25 Erledigt, Ihre Reise ist umgebucht. Die neue Bestätigung kommt per E-Mail. 14:26 Routing messages that arrive after business hours At night the AI prepares the request and queues it for the morning team with a promised reply time, so nothing sits unowned overnight. N Nova Insurance AI assistant · team back at 09:00 I want to add my son as a driver on my car insurance. 23:12 Our policy team is back at 09:00. I can prepare the change now so they finish it first thing. 23:12 Yes, prepare it I will write tomorrow Yes, prepare it 23:13 Please share your son's full name, date of birth and the year he got his licence. 23:13 Ryan Carter, 4 May 2004, licence since 2023. 23:15 Queued for the policy team Add driver · Morning queue Reply by 10:00 tomorrow Thank you. Your request is first in tomorrow's queue. 23:15 Keep exploring AI First-Line Support Resolve repetitive customer questions automatically. Omnichannel Inbox Manage WhatsApp, Instagram and other channels from one screen. CSAT & Survey Automation Collect customer satisfaction feedback automatically. AI Call Summaries Generate summaries and action items automatically. Escalation & SLA Workflows Manage escalations and SLA rules with automation. First month of Growth on us Route Every Conversation to the Right Team Use MonoChat to detect intent, prioritize conversations and assign customers to the right agents instantly. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp for Car Rental: Chatbot & Booking URL: https://monochat.ai/solutions/car-rental > Answer availability and price questions 24/7, take car rental bookings on WhatsApp, collect licence photos, send payment links and return reminders. Home Solutions Car Rental Car Rental WhatsApp for Car Rental Bookings That Close in Chat Most rental enquiries start with "Is it available and how much?". MonoChat answers on WhatsApp in seconds, collects dates and documents, sends the payment link and hands the booking to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Instagram DM Web chat N Nova Car Rental Business account Hi, do you have an SUV from Friday to Monday? Pick-up at the airport. 21:04 Yes, we have SUVs available for those dates. Which one would you like? 21:04 Compact SUV 7-seater SUV Compact SUV. What do you need from me? 21:05 Please send a photo of your driving licence and passport, and I will prepare your booking. 21:05 Booking summary Compact SUV · Fri 10:00 – Mon 10:00 · Airport Pay the deposit via secure link Documents received. Here is your booking and payment link. 21:09 Car rental chatbot features Everything a rental desk repeats all day, handled inside the conversation. Availability and price answers The AI assistant answers fleet, price, deposit, mileage and insurance questions from your own information, day and night. Booking flow in chat Collect dates, pick-up and return location, car class and extras step by step with a no-code flow or a WhatsApp Flows form. Licence and ID collection Customers send driving licence and passport photos in the chat; the files stay on the conversation for your team to check. Payment and deposit links Create a payment link with your own payment provider and send it in the conversation; the confirmation follows when it is paid. Pick-up and return reminders Send booking confirmations, pick-up details and return reminders automatically with approved WhatsApp templates. Reviews after return Ask for feedback or a review when the car comes back, and route unhappy answers to a manager. Handover to staff Damage reports, extensions and special requests reach the right agent with the full conversation history. Campaigns to past customers Send seasonal offers and long-term rental deals to previous renters with WhatsApp bulk messaging. Car rental WhatsApp use cases Start with the step that costs your counter the most time, from booking and documents to returns and roadside help. WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Rental Extension & Return Reminders Remind renters before return time and offer extensions. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. Booking journey From "Is it available?" to a confirmed booking The assistant qualifies the request, offers the matching car classes and collects everything your counter needs before a person gets involved. Dates, location and car class collected in order Documents received in the same conversation Payment link sent as soon as the booking is ready See workflow automation Booking request Compact SUV · Airport pick-up Collected in chat Fri 10:00 – Mon 10:00 · Driving licence and passport received · Deposit link sent During the rental Airport delivery, extensions and returns without phone tag Customers message when plans change. Routine requests are answered automatically; the rest reach the right branch or agent. Delivery and pick-up coordination messages Extension requests routed to the branch Return reminders before the due time See WhatsApp template messages Return reminder WhatsApp template · sent automatically Message preview Hi Omar, your rental ends tomorrow at 10:00 at the airport office. Need more time? Reply to this message to extend. Team inbox One inbox for every branch and channel WhatsApp, Instagram and web chat enquiries land in one shared inbox, so no customer waits because one phone was busy. Assign conversations by branch or agent Notes and tags on every customer Response times and enquiry volume in reports Explore the unified team inbox Rental inbox WhatsApp SUV for the weekend New Instagram Monthly rental price Bot handled Web chat Extend my booking Assigned WhatsApp Airport delivery time Open How to start with WhatsApp for car rental Four steps from enquiry to booking in chat. 1 Connect your WhatsApp number Connect your WhatsApp Business API number, plus Instagram and web chat if you use them. 2 Add your fleet information Give the assistant your car classes, rental terms, locations and frequently asked questions. 3 Build the booking flow Use the no-code builder to collect dates, documents and payment, and decide when a person takes over. 4 Go live and follow up Take enquiries around the clock, then send reminders, review requests and offers to past customers. Example conversations WhatsApp car rental chatbot examples Three everyday rental conversations, automated from the first question and handed to your team when a person is needed. Asking about the deposit and mileage limit on Instagram A follower asks about a weekend offer in a DM, gets the deposit and kilometre rules straight away and picks the dates in the same chat. A Atlas Car Rental Business account Hi! Saw your weekend offer. Is there a km limit, and how much is the deposit? 20:14 The weekend offer includes 500 km. The deposit is €250, held on a credit card and released when the car is back. 20:14 Book the weekend offer See car classes Book the weekend offer 20:15 Great! Which weekend would you like? 20:15 18–20 Oct 25–27 Oct Other dates 25–27 Oct 20:16 Weekend offer · Economy Fri 25 Oct 17:00 – Sun 27 Oct 20:00 €29/day · 500 km included Available! Tap below to pay and secure the car. 20:16 Pay €58 Getting a monthly car rental quote on WhatsApp A customer who needs a car for three months gets a monthly price in the chat, then a long-term rental advisor takes over with the full context. N Nova Car Rental Business account Hello, I need a car for 3 months for a work project. Do you do monthly rentals? 09:40 Yes, we do. Which car class suits you? 09:40 Economy Compact SUV Compact 09:41 Monthly rental · Compact 3 months · 2,500 km per month €690/month · maintenance included Here is our standard monthly price. Do you need an invoice for your company? 09:41 Yes, company invoice No, personal Yes, company invoice 09:42 Hi, I am Laura from long-term rentals. I can see your request for a compact from November. Could you send your company name and tax number? I will prepare the contract today. 09:48 Changing the return office in a web chat A renter decides to drop the car at the airport instead of the city office and confirms the one-way fee without calling. L Lumen Drive Typically replies instantly Can I return the car at the airport instead of the city office? Booking LD-5530. 16:05 Yes. Returning to the airport office adds a €30 drop-off fee. Your return time stays Sunday 18:00. 16:05 Accept €30 fee Keep city office Accept €30 fee 16:06 Booking LD-5530 updated Return: Airport office · Sun 18:00 €30 drop-off fee added Done. Park in the rental car area, level -1, and leave the key in the drop box. 16:06 FAQ Car rental on WhatsApp: common questions Quick answers to the most common questions. Can a chatbot take car rental bookings on WhatsApp? Yes. MonoChat collects dates, pick-up and return location, car class and customer details in the conversation, then passes the booking to your team or to your reservation system through the API, webhooks or custom functions. Can it show real-time availability and prices? The assistant answers from the information you give it. For live availability and pricing, connect your reservation or fleet system with custom functions or the API so the assistant can look them up during the conversation. How are driving licence and ID documents collected? Customers send photos or PDFs in the chat. The files are kept with the conversation in the shared inbox, where your staff can review them before confirming the booking. Can customers pay the deposit or rental fee in the chat? Yes. MonoChat creates a payment link with your own payment provider account and sends it in the conversation. Payment events can trigger an automatic confirmation message. Does it work in Arabic, English and Turkish? Yes. The AI assistant can reply in the language the customer writes in, which matters at airports and tourist destinations with international renters. How much does it cost to start? You can start on the free plan, which includes 1,000 outgoing messages a month, and upgrade when your volume grows. See the pricing page for current plans. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Turn Rental Enquiries Into Bookings on WhatsApp Answer faster, collect documents and payments in chat, and keep every branch in one inbox with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Rental Delivery & Pick-Up Coordination URL: https://monochat.ai/solutions/car-rental/delivery-pickup-coordination > Coordinate rental car delivery to airports, hotels and home addresses on WhatsApp: flight numbers, locations, driver updates and return pick-ups in one chat. Home Solutions Car Rental Vehicle Delivery & Pick-Up Coordination Vehicle Delivery & Pick-Up Coordination Car Rental Delivery & Pick-Up Coordinated in One WhatsApp Chat Meet-and-greet at arrivals, hotel drop-offs and home collections fall apart over missed calls. MonoChat collects the flight number or location pin, keeps the renter updated as the driver moves and books the return pick-up in the same conversation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Location sharing Status templates Dispatcher handover N Nova Car Rental Business account Hi Sophie, your car is being delivered to the airport tomorrow. What is your flight number? 18:20 NV1306, landing 11:40. 18:24 Airport delivery Flight NV1306 · lands 11:40 Meeting point: Arrivals, exit B Thanks! Our driver will track your flight and wait at exit B with a Nova sign. 18:24 Your flight has landed. Mehmet is at exit B with your white compact SUV. 11:52 On my way Waiting for luggage Waiting for luggage 11:53 No problem, Mehmet will wait. Take your time. 11:53 Rental car delivery and collection, step by step Every detail the driver needs, gathered and shared without a single phone call. Airport meet-and-greet Collect the flight number and arrival time, and share the exact meeting point at arrivals. Hotel and address delivery Customers send a location pin or address; it is saved on the conversation for the driver. "On the way" updates Approved templates tell the renter when the driver leaves, arrives and is waiting. Driver or dispatcher assignment Route each delivery conversation to the dispatcher or driver responsible for that slot. Delivery fee payment Send a payment link for delivery or collection charges from your own payment provider. Handover photos Record fuel level, mileage and car condition photos in the chat at delivery and collection. Return collection booking Customers pick a collection time and place with buttons before the rental ends. Changes without phone tag Delayed flights and new addresses are handled in the chat and the driver sees the update. Workflow automation Delivery status updates that send themselves Connect your dispatch or fleet system with webhooks and every status change, such as driver assigned, on the way or delivered, triggers the right WhatsApp message. Your dispatcher steps in only when something changes. Status events from your system trigger templates Driver name and car details in each update Delays and changes routed to the dispatcher Collection reminder before the rental ends See workflow automation Driver on the way WhatsApp template · sent on status change Message preview Hi Sophie, Mehmet is on the way to Hotel Marina with your white compact SUV and will arrive around 10:15. Reply here if you need to change the meeting point. How delivery and pick-up coordination works From delivery request to collected car in four steps. 1 Customer chooses delivery During booking the renter selects airport, hotel or address delivery and shares the details. 2 Dispatcher assigns a driver The conversation is routed to dispatch, who assigns the driver and time slot. 3 Renter gets live updates Status templates confirm the driver is on the way, arrived and handed over the car. 4 Collection is booked Before the rental ends, the renter picks a collection time and place in the same chat. Example conversations Rental car delivery coordination examples Hotel drop-offs, home collections and delayed flights, each handled in one chat without phone tag. Requesting hotel delivery with a location pin A guest asks for the car at their hotel, shares a location pin and gets a confirmed time with the fee added to the booking. N Nova Car Rental Business account Can you bring the car to my hotel tomorrow at 9? 17:30 Yes. Delivery within the city is €15. Please share your hotel location. 17:30 Location shared Hotel Aurora, Seafront Avenue 12 17:32 Hotel delivery booked Tomorrow 09:00 · Hotel Aurora entrance €15 added to booking NR-5182 Done! We will message you when the driver is on the way. 17:32 Change time Scheduling a car collection from home at the end of a rental Before the rental ends, the renter chooses to have the car collected and picks a slot with buttons. A Atlas Car Rental Business account Hi Olivia, your rental ends on Friday. Would you like us to collect the car from your address? 10:00 Collect from my address I will return it to the office Collect from my address 10:20 Which time suits you on Friday? 10:20 08:00–10:00 12:00–14:00 17:00–19:00 17:00–19:00 10:21 Collection booked Fri 17:00–19:00 · 8 Elm Street Please leave the fuel tank full All set. The driver will message you 30 minutes before arrival. 10:21 Handling a delayed flight for an airport delivery A renter reports a two-hour delay and the dispatcher moves the delivery in the same chat, so nobody waits at arrivals. N Nova Car Rental Business account My flight is delayed 2 hours, now landing at 15:10. Is the delivery still OK? 11:05 Thanks for letting us know. I am passing this to our dispatch team now. 11:05 Hi David, Hannah from dispatch. I have moved your delivery to 15:10. Mehmet will wait at Arrivals exit B with the car. 11:09 Perfect, thank you! 11:10 Delivery updated Airport · lands 15:10 Meeting point: Arrivals, exit B 11:10 FAQ Car rental delivery and collection: FAQ Quick answers to the most common questions. How does rental car delivery to the airport work over WhatsApp? The renter shares the flight number and arrival time in the chat, you confirm the meeting point, and status messages tell them when the driver is waiting. If the flight changes, they reply in the same conversation and the dispatcher sees the update. Can customers share their hotel or home location? Yes. Customers send a WhatsApp location pin or type the address. MonoChat keeps it on the conversation and can save it to a contact field or pass it to your dispatch system. What happens if the customer's flight is delayed? The customer can tell you in the chat, or, if your system tracks flights, a webhook can update the delivery and send a new meeting time automatically. Either way the dispatcher sees the change in the shared inbox. Can I charge a delivery or collection fee in the chat? Yes. Send a payment link from your own payment provider with the delivery fee, and the delivery is confirmed when the payment comes back. How do drivers send updates to the customer? Drivers or the dispatcher reply from the shared team inbox, or your fleet or dispatch system triggers status templates through the API. The customer always writes to the same business number. Keep exploring WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Rental Extension & Return Reminders Remind renters before return time and offer extensions. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. First month of Growth on us Coordinate Rental Deliveries in One Chat Collect flight numbers and locations, send driver updates and book return collections on WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Driver Licence & ID Collection on WhatsApp URL: https://monochat.ai/solutions/car-rental/driver-document-collection > Collect driving licence, ID and passport photos on WhatsApp before pick-up, so the counter only checks and hands over the keys. Set it up free with MonoChat. Home Solutions Car Rental Driver Licence & ID Collection Driver Licence & ID Collection Driver Licence & ID Collection Done on WhatsApp Before Pick-Up Checking documents at the counter is where pick-up queues start. MonoChat asks every renter for licence and ID photos on WhatsApp ahead of time, reminds them if anything is missing and puts the files in front of your team to review. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Photos & PDFs Reminder templates Shared inbox review N Nova Car Rental Business account Hi Daniel, your pick-up is tomorrow at 09:30. To save time at the counter, please send your documents here. 17:00 Send documents now I will bring them Send documents now 17:06 Step 1 of 3: a photo of the front of your driving licence, flat and without glare. 17:06 licence_front.jpg Photo 17:07 Got it. Step 2 of 3: the back of your licence. Then your passport photo page. 17:07 Documents received Licence front & back · Passport Our team will review them before pick-up All three received, thank you! See you tomorrow at 09:30. 17:10 Collect rental documents without the counter queue Everything your staff check at pick-up, gathered in the chat beforehand. Pre-pick-up request An approved WhatsApp template asks for documents a day or a few hours before the rental starts. One document at a time The flow asks for licence front, back and ID or passport separately, so files arrive complete and labelled. Photos and PDFs Customers send phone photos or scanned PDFs; both stay attached to the conversation. Additional drivers Ask for the second driver's licence and ID in the same chat and record their name on the booking. International renters Tell visitors which documents you accept, such as passport and International Driving Permit, in their language. Missing-document reminders If a step is skipped, a reminder goes out automatically before pick-up time. Review and tag Staff check the files in the shared inbox and tag the booking "Documents OK" or ask for a new photo. Ready at the counter The branch sees who is verified and who still needs a check, so handovers move faster. Shared team inbox Documents land where your branch team already works Every licence and ID arrives inside the renter's conversation in the shared inbox, not on a personal phone. Staff review, leave a note, tag the booking and reply in the same place. Files kept on the conversation, not on staff phones Notes and tags such as "Documents OK" or "Re-send photo" Assign checks to the pick-up branch Your own verification service can be called through the API See the unified team inbox Document request WhatsApp template · day before pick-up Message preview Hi Daniel, your rental starts tomorrow at 09:30 at the Airport office. Reply with photos of your driving licence (front and back) and passport so we can have your car ready faster. How driver document collection works From booking to a verified renter in three steps. 1 Booking triggers the request When a reservation is confirmed, MonoChat sends the document request template at the time you choose. 2 Renter sends the files The flow guides them through each document and reminds them if one is missing. 3 Team reviews and confirms Staff check the files in the inbox, tag the booking and the counter only hands over the keys. Example conversations Driver licence collection examples on WhatsApp How rental documents arrive before pick-up, including the cases that usually hold up the counter. Adding a second driver's licence before pick-up A renter adds their partner as a driver, sends the licence in the chat and the fee is added to the booking automatically. N Nova Car Rental Business account My wife will drive too. What do you need from her? 19:20 An additional driver is €10 a day. Please send her driving licence, front and back, and her full name. 19:20 licence_anna_front.jpg Photo Anna Weber. Back side coming now. 19:23 licence_anna_back.jpg Photo 19:23 Additional driver added Anna Weber · licence received €30 for 3 days added to booking NR-4410 Thank you! Anna is on the booking. Both of you just need your licences at pick-up. 19:24 Re-sending a blurry driving licence photo A staff member reviewing documents asks for a clearer photo in the same chat, so the problem is solved before the customer arrives. A Atlas Car Rental Business account Hi Tom, this is Elena from Atlas. Your licence photo is too blurry to read the expiry date. Could you send a new one in daylight? 14:02 Sorry about that, here you go. 14:10 licence_front_new.jpg Photo 14:10 Documents approved Licence valid until 2031 · Passport Pick-up Thu 09:00 · Airport office Perfect, that is clear. You are all set for Thursday. 14:13 A tourist sending a passport and International Driving Permit A visitor learns which documents the company accepts, in their own language, and sends them before landing. L Lumen Drive Bot I have a Japanese driving licence. Is that enough to rent a car with you? 07:45 Because your licence is not in Latin script, we need it together with an International Driving Permit and your passport. 07:45 Send documents now I will bring them Send documents now 07:46 3 photos Licence · IDP · Passport 07:50 Documents received Licence · International Driving Permit · Passport Our team reviews them before your pick-up Thank you, Kenji. Have a good flight! 07:50 FAQ Driver licence and ID collection: FAQ Quick answers to the most common questions. What documents are needed to rent a car? Most rental companies ask for a valid driving licence held for a minimum period, an ID card or passport, and a credit card in the main driver's name; visitors may also need an International Driving Permit. You decide the exact list, and MonoChat asks the renter for each item. Is it safe to collect driving licence photos over WhatsApp? WhatsApp messages are end-to-end encrypted in transit. In MonoChat the files are kept with the conversation in your shared inbox instead of on employees' personal phones, and you decide which team members work on these conversations. Does MonoChat verify that a licence is valid? MonoChat collects and organises the documents; your team reviews them. If you use an identity or licence verification service, you can send the files to it through the API or custom functions and write the result back to the conversation. How do I collect documents for an additional driver? Add an "extra driver" step to the flow. The renter sends the second driver's licence and ID in the same chat, and the name is saved to a contact field so it appears on the booking. What if a customer sends a blurry or expired licence? The reviewer tags the conversation and replies in the same chat asking for a clearer photo or a valid document. Because the whole history is visible, the branch sees what was requested before the customer arrives. Keep exploring WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Rental Extension & Return Reminders Remind renters before return time and offer extensions. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. First month of Growth on us Collect Driver Documents Before Pick-Up Gather licence and ID photos on WhatsApp, review them in one inbox and shorten every counter handover with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Rental Return Reminders & Extensions URL: https://monochat.ai/solutions/car-rental/rental-extension-return-reminders > Send car rental return reminders on WhatsApp and let renters extend in one tap: new price, payment link and updated return time in the same chat. Start free. Home Solutions Car Rental Rental Extension & Return Reminders Rental Extension & Return Reminders Car Rental Return Reminders With One-Tap Extensions Late returns and last-minute calls to extend disrupt the next booking. MonoChat reminds renters before their return time on WhatsApp, offers an extension with the new price and payment link, and tells your branch when a car is coming back late. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Template messages Payment links Branch handover N Nova Car Rental Business account Hi James, your rental ends tomorrow at 10:00 at the City Centre office. Need more time? 10:00 Extend rental Return as planned Change return office Extend rental 10:12 For how long? 10:12 +1 day +2 days +1 week +2 days 10:13 Extension · Compact SUV New return: Sat 10:00 · City Centre 2 days · €96 The car is free for those dates. Pay to confirm the extension. 10:13 Pay €96 Payment received. Your new return time is Saturday 10:00. Enjoy the extra days! 10:16 Return reminders and extensions that run themselves Keep cars coming back on time and turn "can I keep it longer?" into extra revenue. Return reminders Approved templates remind renters the day before and a few hours before the return time. One-tap extension Renters choose +1 day, +2 days or a custom date with buttons, right from the reminder. Availability check Custom functions check your booking system so you only offer extensions when the car is free. Extension payment link Send the extra charge as a payment link from your own provider and confirm automatically. Return office and hours Share the return address, opening hours, key drop instructions and a location pin. Fuel and condition reminders Remind renters of the fuel policy and what to check before they drop the car off. Monthly rental renewals Remind long-term renters of renewal dates, monthly payments and service appointments. Late return escalation No reply and no return? The conversation is tagged and assigned to the branch to follow up. WhatsApp template messages Reminders that reach renters even after the chat goes quiet Return reminders are sent as approved WhatsApp template messages, so they reach the renter days after the last conversation. Personalise them with name, car, office and return time from your booking system. Name, car, office and time filled in automatically Buttons to extend, confirm or change the office Sent on a schedule you set per rental type Replies continue in the same conversation See WhatsApp template messages Return reminder WhatsApp template · 24 hours before return Message preview Hi James, your Compact SUV is due back tomorrow at 10:00 at the City Centre office. Please return it with a full tank. Need more time? Tap "Extend rental". How return reminders and extensions work Set the schedule once; every rental follows it. 1 Rental data comes in Return dates come from your booking system through the API, or are saved on the contact during booking. 2 Reminders go out on schedule Templates are sent at the times you choose, for example 24 hours and 3 hours before return. 3 Extension or return The renter extends and pays in the chat, confirms the return, or changes the drop-off office. 4 Branch follows up Late or unanswered returns are routed to the branch with the full rental history. Example conversations Car rental return reminder examples Renewals, office changes and late returns, handled from a reminder instead of a phone call. Monthly car rental renewal reminder with a payment link A long-term renter is reminded of the renewal date and pays the next month in the chat in under a minute. N Nova Car Rental Business account Hi Mark, your monthly rental of the Compact SUV renews on 1 November. The payment for November is €690. 09:00 Pay €690 Change car End rental Pay €690 09:32 Here is your secure payment link. 09:32 Open payment link November renewed Compact SUV · 1–30 Nov Next service: 12 Nov, City office Payment received, thank you! Your rental continues for November. 09:35 Changing the return office from a reminder The renter changes the drop-off to the airport with two taps and gets the key drop instructions for a late arrival. A Atlas Car Rental Business account Hi Leo, your rental ends on Sunday at 18:00 at the City Centre office. 10:00 Extend rental Return as planned Change return office Change return office 11:15 Where would you like to return it? Returns within the city are free. 11:15 Airport office Harbour office Airport office 11:16 Return updated Airport office · Sun 18:00 Key drop box open 24/7, level -1 Done. If the office is closed when you arrive, leave the key in the drop box. 11:16 Following up a late return and asking for feedback When the return time passes, the branch checks in, the renter replies, and a short satisfaction survey follows the return. N Nova Car Rental Business account Hi Paul, your return time was 10:00 and the car is not back yet. Is everything OK? 10:30 On my way I need more time I have a problem On my way, 20 minutes. Traffic! 10:32 No problem, Paul. This is Grace at the City office, we will be ready for you. 10:33 Thanks for returning the car. How was your rental with us? 11:10 Great OK Not good Great 11:14 FAQ Car rental return reminders and extensions: FAQ Quick answers to the most common questions. How do I send automatic return reminders to renters? Create a return reminder as a WhatsApp template message in MonoChat, then trigger it from the return date saved on the booking, either from your booking system through the API or from a contact field. The message is personalised with the renter's name, car, office and time. When should a car rental return reminder be sent? A common pattern is one reminder 24 hours before return and another 2–3 hours before, plus a monthly renewal reminder for long-term rentals. You set the timing for each rental type. Can customers extend their car rental on WhatsApp? Yes. The reminder includes an "Extend rental" button. MonoChat checks availability in your system, shows the new price, sends a payment link and confirms the new return time in the same chat. What happens if a renter does not return the car on time? If the return time passes without a reply or a return, the conversation can be tagged as a late return and assigned to the branch team, who see the whole rental history and contact the renter from the same number. Can I remind monthly renters about payments and servicing? Yes. Long-term and monthly rentals can receive scheduled templates for upcoming payments, renewal dates, service appointments and mileage checks, each with a button to reply or pay. Keep exploring WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. First month of Growth on us Get Cars Back on Time and Sell More Days Send return reminders and take paid extensions on WhatsApp automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Car Rental Price & Availability Chatbot URL: https://monochat.ai/solutions/car-rental/rental-price-availability-chatbot > A car rental chatbot that answers price, availability, deposit and insurance questions 24/7 on WhatsApp and Instagram, using your own rates. Try MonoChat free. Home Solutions Car Rental Rental Price & Availability Chatbot Rental Price & Availability Chatbot Car Rental Price & Availability Chatbot Instant Answers to "How Much?" Price, availability, deposit, mileage and insurance questions make up most of a rental desk's messages. MonoChat's AI assistant answers them from your own rates and terms, in the customer's language, and turns the answer into a booking. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth AI assistant Knowledge base Live availability via API N Nova Car Rental Business account How much is an automatic compact for 5 days in July? And is there a deposit? 23:18 Compact · Automatic 5 days in July · 1,500 km included €47/day · €235 total For July the compact automatic is €47 a day. The deposit is €300, held on a credit card and released after return. 23:18 Is insurance included? 23:19 Basic cover is included with a €900 excess. Full cover reduces the excess to €0 for €12 a day. 23:19 Book with full cover Book with basic cover See SUVs What a car rental price chatbot answers The questions customers ask before they book, answered accurately and in seconds. Daily, weekly and monthly rates Quotes the right rate for the dates and rental length, including seasonal prices you define. Live availability check Custom functions look up your fleet or reservation system and offer an alternative class when one is full. Deposit, excess and insurance Explains deposit amounts, card rules, excess and cover options exactly as your terms state them. Mileage, fuel and age rules Answers kilometre limits, fuel policy, young driver fees and minimum licence age. Car class carousel Shows matching cars with price per day as a WhatsApp carousel so customers can compare at a glance. Answers in their language Replies in English, Turkish, Arabic and the other languages your customers write in. Quote requests to your team Long-term, corporate and one-way quotes are handed to a person with the details already collected. See what customers ask Analytics and tags show which car classes, dates and questions come up most. AI knowledge base Answers that come from your rental terms, not guesses Upload your rate sheet, rental conditions and FAQ. The assistant answers from that content, says when something needs a person, and can call your system for live prices when you connect it. Rental terms, price lists and policies as sources Live rates through custom functions Hands over when a question falls outside your content Update the source once, every answer changes See the AI knowledge base AI answer Grounded in your rental conditions Customer asked: "Can I pay the deposit with a debit card?" The deposit is held on a credit card in the main driver's name. Debit cards are accepted for the rental payment only. If you don't have a credit card, I can connect you with our team to discuss options. How to set up a car rental price chatbot Three steps from rate sheet to round-the-clock answers. 1 Add your rates and terms Upload price lists, deposit and insurance rules, mileage and age policies to the knowledge base. 2 Connect availability Optionally link your fleet or reservation system through custom functions for live checks. 3 Set the next step Decide when the bot offers the booking flow and when a quote goes to your team. Example conversations Car rental price chatbot examples The price and availability questions renters ask most, answered from your own terms and turned into a next step. Checking whether a young driver can rent a car A 22-year-old learns the age rules and young driver fee instantly and is steered to the car classes they can book. N Nova Car Rental Business account I am 22. Can I rent an SUV? 18:45 SUVs need a minimum age of 25. From 21 you can rent economy and compact cars, with a young driver fee of €8 a day and at least 2 years of licence. 18:45 See compact cars Talk to the team See compact cars 18:46 Compact · Automatic 5 seats · 1,500 km included €41/day + €8 young driver fee This is our most popular compact. Shall I check your dates? 18:46 Check my dates Comparing car prices for next week on WhatsApp A customer with a budget gets the matching cars side by side with daily prices and books one with a tap. A Atlas Car Rental Business account What do you have for 3 days next week, under €40 a day? 12:30 Economy · Manual Mon–Thu · 900 km included €29/day · €87 total Two options are available for Monday to Thursday: 12:30 Compact · Automatic Mon–Thu · 900 km included €36/day · €108 total 12:30 Book Economy Book Compact Book Compact 12:32 Great choice. Which office will you pick it up from? 12:32 Airport City centre Getting an alternative when a car class is sold out The chatbot checks live availability, offers the closest alternative and saves the request when the customer prefers to wait. L Lumen Drive Bot Do you have a convertible for 20–23 June? 10:15 Our convertibles are fully booked for those dates. A compact SUV is available at €52 a day, or I can let you know if a convertible frees up. 10:15 Book compact SUV Notify me Notify me 10:16 Done. I will message you here if a convertible becomes free for 20–23 June. You can still book the SUV any time. 10:16 FAQ Car rental chatbot: price and availability FAQ Quick answers to the most common questions. Can a chatbot quote exact car rental prices? Yes, if it has the prices. The assistant can answer from the rate sheet you add to the knowledge base, or call your reservation system through custom functions to read the live rate for the exact dates. For anything outside those sources it hands the conversation to your team. How does the chatbot know which cars are available? Availability changes by the hour, so it should come from your fleet or reservation system. MonoChat calls that system with custom functions or the API during the chat. Without an integration, the bot collects dates and car class and an agent confirms availability. Will the bot make up a price or a policy? The assistant is set to answer from the content and functions you provide. When a question is not covered, you can have it say so and hand over to a person instead of guessing. Can it answer deposit and insurance questions? Yes. Deposit amounts, accepted cards, excess, full cover prices and what is not covered are among the most common questions; add your terms and the assistant explains them in plain language. Does the price chatbot work on Instagram and my website too? Yes. The same assistant answers on WhatsApp, Instagram DM, Facebook Messenger, Telegram and your website chat, and every conversation lands in one shared inbox. Keep exploring WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Rental Extension & Return Reminders Remind renters before return time and offer extensions. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. First month of Growth on us Answer Every Rental Price Question Instantly Give customers accurate prices, deposits and availability day and night, and turn answers into bookings with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Roadside Assistance & Damage Reports on WhatsApp URL: https://monochat.ai/solutions/car-rental/roadside-damage-support > Let renters report breakdowns and car damage on WhatsApp with photos and live location, then route each case to your roadside team with priority. Start free. Home Solutions Car Rental Roadside Assistance & Damage Reports Roadside Assistance & Damage Reports Roadside Assistance & Damage Reports Photos and Location in One Message A renter with a flat tyre or a scratched bumper needs help, not a hold queue. MonoChat collects the location, photos and details on WhatsApp day and night, routes the case to your roadside team with priority and keeps the renter updated until it is solved. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Location & photos Priority routing Accident report flow N Nova Car Rental Business account I have a flat tyre on the coast road. What do I do? 15:32 Sorry to hear that. First: are you safe and off the road? 15:32 Yes, I am safe No, I need help now Yes, I am safe 15:33 Please share your location and a photo of the tyre. 15:33 Location shared Coast Road, km 14 Photo attached 15:35 Thanks, I have passed this to Can from our roadside team. A technician is on the way, about 35 minutes. We will update you here. 15:36 Rental car roadside and damage support in chat Get the facts your team needs on the first message and keep the renter calm. Breakdown intake The assistant asks what happened, checks the renter is safe and collects the plate number. Live location Renters share a WhatsApp location pin so your roadside team knows exactly where to go. Damage photos and video Collect close-ups and wide shots of the damage; files stay on the case. Accident report form A WhatsApp Flows form records time, place, other party, police report and description. Priority routing and SLA Breakdowns are tagged urgent and assigned to the on-call team with response time targets. Status updates Tell the renter when help is dispatched, the ETA and when a replacement car is ready. Replacement car coordination Arrange a replacement vehicle or towing with the branch in the same conversation. Damage record for return Photos and notes stay with the rental, so the return inspection starts from the facts. Shared team inbox Urgent cases jump the queue, with every detail attached Roadside requests are tagged, prioritised and assigned to the on-call team with SLA targets. The agent sees the location, photos and rental details in one view and replies from the same number. Urgent tag and on-call assignment rules SLA timers on breakdown conversations Location, photos and plate number in one place Notes for the branch handling the return See the unified team inbox Incident report Collected in chat · assigned to roadside team Case summary Flat tyre · Compact SUV 34 NV 218 · Coast Road km 14 · Renter safe, off the road · 2 photos received · Technician dispatched, ETA 35 min How roadside and damage reporting works From the first message to a solved case. 1 Renter reports the issue They message the number on the key tag or rental agreement, any time of day. 2 Assistant collects the facts Safety check, location, photos and a short description, or the accident report form. 3 Case goes to the right team Priority routing assigns it to the on-call roadside or damage team with the full history. 4 Renter stays informed ETA, replacement car and next steps are shared in the same chat until the case is closed. Example conversations Rental car damage report examples From a scratch noticed at pick-up to a minor accident, each case is documented with photos and routed to the right person. Reporting an existing scratch at pick-up A renter photographs damage that is missing from the check-out sheet, and it is recorded on the rental before they drive away. A Atlas Car Rental Business account There is a scratch on the rear bumper that is not on the check-out sheet. 08:10 Thanks for telling us before you leave. Please send one close-up and one photo of the whole rear of the car. 08:10 2 photos Rear bumper close-up · Rear view 08:12 Damage recorded Rear bumper scratch · 3 Oct, 08:12 Saved to rental AT-6120 Recorded. This existing damage will not be charged to you at return. Have a good trip! 08:13 Getting help with a warning light on the dashboard The assistant collects a dashboard photo, a technician advises in the chat and arranges a car swap the same day. N Nova Car Rental Business account An orange engine light just came on. Is it safe to keep driving? 13:40 Please send a photo of the dashboard and the current mileage. I am connecting you with our technical team. 13:40 dashboard.jpg Photo · 24,310 km 13:42 Hi, Ryan from technical support. You can keep driving at normal speed, but we will swap the car today. Can you come to the airport office at 17:00? 13:47 Yes, 17:00 Another time Yes, 17:00 13:48 Reporting a minor accident with the accident form After a car park bump, the renter fills in a WhatsApp Flows accident report and the damage team opens a case with a replacement option. L Lumen Drive Business account Someone reversed into me in a car park. Nobody is hurt. 18:20 Glad you are OK. Please fill in the accident report; it takes about 3 minutes. 18:20 Open accident form Accident report sent 3 photos · Other driver details · Agreed statement Location: City Mall car park 18:27 Thank you. Case LD-771 is open and Sarah from our damage team will follow up here within the hour. Do you need a replacement car? 18:28 Yes, please No, the car drives fine FAQ Rental car roadside assistance and damage: FAQ Quick answers to the most common questions. What should a renter do if a rental car breaks down? Get to a safe place first and call the emergency number if anyone is hurt. Then contact the rental company on the number in the rental agreement. With MonoChat that can be a WhatsApp chat, where the renter shares the location and photos and your roadside team takes it from there. How do renters report damage to a rental car? They send photos of the damage and a short description in the chat. For accidents, a WhatsApp Flows form records the time, place, other party's details and any police report, and everything is saved with the rental. Can urgent breakdowns reach a person straight away? Yes. Routing rules tag breakdown messages as urgent and assign them to the on-call team, with SLA targets so nothing waits. The AI assistant gathers the location and photos in the meantime. Can damage reported at pick-up be recorded too? Yes. Renters can send photos of existing scratches or dents when they collect the car. The photos are kept with the conversation, so the return inspection can compare against them. Does roadside support on WhatsApp work at night and on weekends? The assistant collects reports 24/7. You decide who is on call outside office hours, and those team members receive the urgent conversations in the shared inbox. Keep exploring WhatsApp Car Rental Booking Take car rental bookings end to end in a WhatsApp chat. Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Rental Extension & Return Reminders Remind renters before return time and offer extensions. First month of Growth on us Handle Breakdowns and Damage Reports in Chat Collect location and photos on WhatsApp, route urgent cases to your on-call team and keep renters informed with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Car Rental Booking System URL: https://monochat.ai/solutions/car-rental/whatsapp-car-rental-booking > Take car rental bookings on WhatsApp: collect dates, pick-up location and car class, receive licence photos and send a deposit link. Start free with MonoChat. Home Solutions Car Rental WhatsApp Car Rental Booking WhatsApp Car Rental Booking WhatsApp Car Rental Booking From First Message to Paid Reservation Let customers book a rental car without leaving WhatsApp. MonoChat asks for dates, location and car class, offers extras, collects documents and sends the deposit link, then confirms the reservation automatically. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Flows Payment links Reservation API N Nova Car Rental Business account Hi, I want to book a car for 14–18 November. 19:42 Happy to help! Where would you like to pick it up? 19:42 Airport office City centre office Deliver to my address Airport office 19:43 Economy · Automatic 14 Nov 10:00 – 18 Nov 10:00 · Airport 4 days · €152 · €200 deposit This is the best match for your dates. Add anything? 19:43 Child seat +€24 Extra driver +€20 No, continue No, continue 19:44 Great. Pay the €200 deposit to lock the car; I will send your confirmation right after. 19:44 Pay deposit What a WhatsApp car rental booking flow handles Every step your counter repeats on the phone, done in the chat in the right order. Guided date and location capture Pick-up and return dates, times and offices are asked one by one with buttons, so nothing is missing. Car class selection Show economy, compact, SUV or van options as buttons or a carousel with the price for the chosen dates. Extras and insurance options Offer child seats, an extra driver, full cover or unlimited mileage as one-tap add-ons. Live price and availability Connect your reservation system with the API or custom functions so the flow quotes real rates. Documents in the same chat Ask for driving licence and ID photos before the booking is confirmed. Deposit and prepayment links Send a payment link from your own payment provider and confirm automatically when it is paid. Confirmation and pick-up details An approved template sends the booking number, office address and what to bring. Handover for special requests One-way rentals, long-term quotes and corporate bookings go to your team with the full chat. WhatsApp Flows A booking form that opens inside WhatsApp For customers who prefer a form to a chat, a WhatsApp Flow collects dates, location, car class and driver details on one screen. The answers land on the contact and can be sent to your reservation system. Date pickers and drop-downs instead of free text Answers saved to contact fields Passed to your reservation system through webhooks Confirmation template sent after payment See WhatsApp Flows Booking confirmation WhatsApp template · sent after payment Message preview Hi Emma, booking NR-2418 is confirmed: Economy automatic, 14 Nov 10:00 – 18 Nov 10:00, Airport office. Please bring your driving licence and the card used for the deposit. How WhatsApp car rental booking works Set it up once, then take reservations around the clock. 1 Open the entry points Add a WhatsApp button to your website, Click-to-WhatsApp ads and QR codes at your offices. 2 Build the booking flow Design the questions, car classes, extras and document step in the no-code workflow builder. 3 Connect prices and payment Link your reservation system for live rates and your payment provider for deposit links. 4 Confirm and follow up Send the confirmation template, pick-up details and a reminder the day before. Example conversations WhatsApp car rental booking examples Different customers, different bookings, the same flow: details collected, payment taken and the reservation confirmed in the chat. Booking a weekend car from an Instagram ad A shopper replies to an ad, chooses the office and pays in the DM, so the offer turns into a paid booking before they scroll away. A Atlas Car Rental Business account Is the €29/day city car offer valid this weekend? 13:22 Yes, Saturday to Sunday is available. Where would you like to collect it? 13:22 Central station Airport Central station 13:23 City car · Manual Sat 09:00 – Sun 21:00 · Central station 2 days · €58 Here is your booking. Pay now to confirm it. 13:23 Pay €58 Payment received, you are booked! Booking AT-3391. Bring your driving licence and ID on Saturday. 13:26 Booking a 7-seater with a child seat for a family trip A parent picks a larger car, adds two child seats with buttons and fills in driver details in a WhatsApp Flows form. N Nova Car Rental Business account We are 5 people plus 2 kids. Need a big car 2–9 August from the airport. 21:10 For 7 people I recommend one of these: 21:10 7-seater van €74/day 7-seater SUV €89/day 7-seater van €74/day 21:11 Good choice. How many child seats do you need? 21:11 1 seat 2 seats None 2 seats 21:12 Driver details form 7-seater van · 2 child seats · 2–9 Aug Takes about 1 minute Last step: please fill in the main driver details and I will send the total and payment link. 21:12 Open form Requesting a one-way rental between two cities The assistant collects the route and dates, then a reservations agent prices the one-way fee and closes the booking. L Lumen Drive Typically replies in minutes Can I pick up a car in Lisbon on 3 June and drop it in Porto on 6 June? 11:02 One-way rentals are possible. I have noted Lisbon Airport → Porto city office, 3–6 June. Let me pass you to our reservations team for the one-way fee. 11:02 Hi, Marco from reservations here. A compact automatic is €46/day plus a €65 one-way fee, so €203 in total. 11:07 Book it See other cars Book it 11:08 One-way rental confirmed Lisbon Airport → Porto · 3–6 June €203 · Booking LD-2047 All set. The payment link and pick-up details are on their way. 11:09 FAQ WhatsApp car rental booking: questions answered Quick answers to the most common questions. How do I take car rental bookings on WhatsApp? Connect your number to the WhatsApp Business API through MonoChat, then build a booking flow that asks for dates, pick-up and return office, car class and extras. The customer answers with buttons or a WhatsApp Flows form, sends documents, pays the deposit through a link and receives an automatic confirmation. Can WhatsApp bookings go straight into my reservation system? Yes. With the API, webhooks or custom functions, MonoChat can check availability, read rates and create the reservation in your own system during the conversation. Without an integration, the completed booking is passed to your team in the shared inbox to enter and confirm. Can customers pay the rental deposit in the chat? Yes. MonoChat sends a payment link created with your own payment provider. When the payment event comes back, the flow can send the confirmation message and tag the booking as paid. What happens if a customer stops halfway through a booking? The answers already given stay on the contact, so nothing is lost. You can send an automatic follow-up while the conversation window is open, or let an agent pick it up from the inbox with the dates and car class already filled in. Can one WhatsApp number handle bookings for several branches? Yes. The flow asks for the pick-up office first and routing rules assign the conversation to that branch’s team, so airport and city offices each see their own bookings in one shared inbox. Keep exploring Rental Price & Availability Chatbot Answer price, availability and deposit questions instantly. Driver Licence & ID Collection Collect licence and ID photos before the car is handed over. Vehicle Delivery & Pick-Up Coordination Coordinate airport, hotel and address deliveries in chat. Rental Extension & Return Reminders Remind renters before return time and offer extensions. Roadside Assistance & Damage Reports Take breakdown and damage reports with photos and location. First month of Growth on us Take Car Rental Bookings on WhatsApp Collect dates, documents and deposits in one chat and confirm reservations automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for E-Commerce – Sales & Support URL: https://monochat.ai/solutions/ecommerce > Turn store chats into orders: an AI WhatsApp chatbot recommends products, recovers abandoned carts, shares order status and handles returns. Shopify-ready. Home Solutions E-Commerce MonoChat for E-Commerce WhatsApp and AI Chatbot for E-Commerce Convert Chats Into Checkout Help shoppers find products, recover abandoned carts, automate order support and turn conversations into revenue across every customer channel. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Conversational checkout journeys WhatsApp abandoned cart recovery AI product finder and order support N Nova Shop Business account I need a gift under $80. Something premium that ships this week. 11:20 Happy to help! Who is the gift for? 11:20 For her For him For the home For the home 11:21 Scented Candle Gift Set 3 candles · Gift wrapped $64 · Ships tomorrow This set is a popular gift and ships tomorrow. Shall I send the checkout link? 11:21 A Cleaner Way to Manage Commerce Conversations E-commerce teams need fewer disconnected chats and more structured buying, support and retention journeys. The old way Shoppers ask product questions in chat, but checkout happens somewhere else. Abandoned carts depend on generic emails instead of timely conversations. Support teams answer order status and return questions manually. Campaigns, product recommendations and customer follow-ups are disconnected. The MonoChat way Guide shoppers from question to product recommendation and checkout. Recover abandoned carts with personalized WhatsApp follow-ups. Automate order status, return questions and checkout support. Connect campaigns, customer data and chat flows in one operating layer. E-Commerce Chatbot Use Cases Use MonoChat for the shopping moments that affect conversion, support workload, cart recovery and retention. Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. Customer Re-Engagement Flows Bring shoppers back with automated follow-ups. Conversational Checkout Move shoppers from chat to checkout smoothly Turn product interest into a guided purchase journey. Help shoppers choose products, answer checkout questions and continue the sale from WhatsApp, Instagram or web chat. Guided product-to-checkout flows Checkout support automation Agent handoff for high-intent buyers Checkout Flow Chat inquiry to purchase action Understand product intent Answer checkout question Send checkout path Product Discovery Help customers find the right product faster Use AI-assisted product finder flows to understand preferences, recommend relevant items and reduce the friction between browsing and buying. AI product finder Preference-based recommendations Product FAQ automation Product Finder Ask preferences, filter options and recommend products through chat. Preference Gift · Premium · Fast delivery Next Step Recommend Match the shopper with relevant products and continue toward checkout. Recovery & Retention Recover carts and bring customers back Automate abandoned cart reminders, campaign follow-ups, order updates and re-engagement flows through the channels your customers already use. WhatsApp abandoned cart recovery Post-purchase follow-ups Customer re-engagement flows Recovery Workflow Cart reminders and customer re-engagement Cart abandoned Send WhatsApp reminder Customer replies Answer objections or questions Post-purchase Trigger follow-up or campaign Customer Journey From Product Question to Repeat Purchase MonoChat helps e-commerce teams create a smoother shopping journey from first question to checkout, delivery support and re-engagement. 1 Shopper asks A customer asks about a product, size, price, delivery, return or checkout issue. 2 MonoChat guides AI or rule-based flows answer questions and recommend the right next step. 3 Checkout continues The shopper receives the right product, checkout path or human support. 4 Follow-up runs Cart recovery, order updates, campaigns and re-engagement continue automatically. Commerce Operations Layer Connect Conversations With Store Operations MonoChat can work as the conversational layer between your shoppers, your support team and your store, CRM, order or campaign systems. Unified Commerce Inbox: Manage product, checkout and support conversations from one place. Automated Actions: Trigger product flows, cart reminders, order replies and handoffs automatically. Connected Commerce Workflow Conversation to commerce action Customer message received Product or support intent detected Checkout, cart or order flow starts Team is notified when needed Everything You Need to Automate the Shopping Journey MonoChat combines customer messaging, AI assistance, checkout support, cart recovery and integrations for modern e-commerce teams. Unified inbox for WhatsApp, Instagram, Facebook, Telegram and web chat Conversational checkout flows WhatsApp abandoned cart recovery AI product finder and product FAQ automation Shopify chat automation and support workflows Order status and return request assistance Checkout support chatbot Campaign and remarketing automation Customer re-engagement flows Custom integrations with e-commerce, CRM and order systems Example conversations WhatsApp chatbot examples for e-commerce Three everyday store conversations, automated from the first message and handed to your team only when a person adds value. Answering “where is my order?” on WhatsApp The assistant finds the order from the shopper's phone number, explains the delay and shares the new delivery date, so the question never reaches your support queue. L Lumen Wear Business account Hi, my order was supposed to arrive yesterday and it still hasn't come. 09:41 Order #20417 Linen Blazer · Shipped 12 Oct New delivery date: Thu 15 Oct Sorry about the wait, Emily. Your parcel was held at the regional hub by bad weather and is moving again. 09:41 Track parcel Talk to an agent Track parcel 09:42 Here is the live tracking link. I will message you here as soon as it is out for delivery. 09:42 Recovering an abandoned cart with a WhatsApp reminder An approved template reminds the shopper about the cart, the AI answers a question about returns and the order closes with a payment link in the same chat. A Atlas Home Business account Your cart · 1 item Oak Side Table · Natural $189 Hi James, your cart is still waiting. The oak side table is one of the last two in stock. 19:00 Complete order I have a question Can I return it if it doesn't fit my space? 19:12 Yes. You have 30 days to return furniture, and we collect it from your door free of charge. 19:12 Pay $189 Pay $189 19:13 Payment received, thank you! Delivery is booked for Saturday 17 October, 9:00–13:00. 19:15 Instagram DM sizing question handed to a stylist The AI answers the fit question instantly, then routes the shopper to a named stylist with the whole conversation, who closes the sale. N Nova Store Business account Does the satin midi dress run small? I'm usually a size 8 and 5'9". 21:05 It is true to size with a relaxed waist, so a size 8 will fit. Would you like a second opinion from our styling team? 21:05 Yes, please No, thanks Yes, please 21:06 Satin Midi Dress · Emerald Size 8 Tall · Reserved 24 h $129 Hi, I'm Grace from styling. At your height the 8 Tall sits better at the hem. I have reserved one for you for 24 hours. 21:09 Perfect, I'll take it! 21:10 FAQ WhatsApp Chatbot for E-Commerce: Frequently Asked Questions Quick answers to the most common questions. Can MonoChat help shoppers complete checkout from chat? Yes. MonoChat can guide customers from product questions to checkout support, payment links, agent handoff or connected commerce workflows. Can we recover abandoned carts through WhatsApp? Yes. MonoChat can send personalized WhatsApp reminders for abandoned carts and continue the conversation when customers reply. Can AI recommend products to shoppers? Yes. MonoChat can use AI-assisted flows to ask preference questions, narrow product options and help shoppers find relevant items faster. Can MonoChat answer order status and return questions? Yes. MonoChat can automate common order status, delivery and return questions, and hand over complex cases to your team. Can MonoChat integrate with Shopify or our store system? Yes. MonoChat can connect with Shopify, e-commerce platforms, CRMs, order systems and custom APIs depending on your setup. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. First month of Growth on us Build a Smarter E-Commerce Conversation Journey Automate product discovery, checkout support, abandoned cart recovery, order questions and customer re-engagement with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Product Finder Chatbot for E-Commerce URL: https://monochat.ai/solutions/ecommerce/ai-product-finder > Help shoppers find the right product through guided chat: an AI product finder asks about needs and budget, then recommends matches from your catalog. Home Solutions E-Commerce AI Product Finder AI Product Finder AI Product Finder That Helps Shoppers Choose the Right Product in Chat Replace endless browsing with an AI shopping assistant that asks the right questions and recommends the best options in seconds. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Online I need a laptop for video editing, under $1,500. 21:02 Got it. Which screen size do you prefer? 21:02 14-inch 16-inch 16-inch 21:03 Creator 16 Laptop 32 GB RAM · 1 TB SSD $1,449 · In stock This one fits your budget and editing needs. Want to compare it with two alternatives? 21:03 AI Product Recommendations That Feel Personal Better search, fewer clicks, higher conversion. Intent-Aware Discovery Understand what shoppers want and narrow options fast. Guided questions Intent detection Preference memory Context-aware suggestions Smart Filters & Variants Handle variants, sizes, colors and budgets in chat. Variant selection Budget constraints Availability checks Alternative suggestions Product Cards & Next Steps Show best matches with clear actions and links. Product cards Compare options Add-to-cart links Checkout guidance How It Works Deploy AI product discovery in three steps. 01 Connect Your Catalog Sync products, variants and inventory so AI can search accurately. Catalog sync Variant mapping Inventory signals Pricing rules 02 Design Guided Journeys Create flows that ask the right questions and recommend options. Question templates Category-specific flows Fallback suggestions Agent handover 03 Convert in Any Channel Deploy on WhatsApp, Instagram and web chat — with one inbox. Omnichannel inbox Unified history Human takeover Analytics Built for Conversion Less friction, more carts, higher AOV. Accurate Recommendations Built on your catalog, variants and availability rules. No Endless Browsing Guided questions reduce time-to-product significantly. Agent Takeover Escalate high-intent shoppers to a human instantly. Measurable Results Track discovery-to-cart and conversion impact. Example conversations AI product finder chatbot examples Guided questions narrow the catalog to a few real matches, whether the shopper starts on Instagram, WhatsApp or your website. Recommending skincare by skin type on Instagram One quick-reply question is enough for the assistant to match a serum to the shopper's skin and concern, with an add-to-cart button on the card. L Lumen Beauty Business account Which serum would you recommend? My skin gets oily by midday. 13:15 Happy to help. What is your main concern right now? 13:15 Breakouts Dark spots Dehydration Breakouts 13:16 Clear Balance Serum Niacinamide 10% · 30 ml $32 · In stock For oily, breakout-prone skin I recommend this lightweight niacinamide serum. It is fragrance-free and suits daily use. 13:16 Add to cart See alternatives Add to cart 13:17 Added! Orders over $40 ship free. Would you like the matching gel cleanser for $14? 13:17 Add cleanser Go to checkout Comparing two running shoes in a WhatsApp chat The shopper asks the difference between two models; the assistant answers from your product data and recommends one based on how they run. A Atlas Sports Business account What's the difference between the Stride 5 and the Stride Pro? 08:20 The Stride 5 is a cushioned daily trainer; the Stride Pro is lighter, with a carbon plate for racing. How do you usually run? 08:20 Easy daily runs Races and speed work Easy daily runs 08:21 Stride 5 · Graphite Sizes 7–13 in stock $140 Then the Stride 5 is the better choice: more cushioning and more durable for high weekly mileage. 08:21 Choose my size Choose my size 08:22 Which size do you wear in other running shoes? 08:22 9 9.5 10 Suggesting an alternative when a size is sold out Instead of a dead end, the assistant offers a similar in-stock product and a back-in-stock alert, so the shopper always has a next step. N Nova Outdoor Typically replies in minutes Do you have the Ridge rain jacket in medium? 17:48 Summit Shell Jacket · Navy Waterproof 20K · Size M in stock $165 The Ridge in medium is sold out until early November. This jacket has the same waterproof rating and a longer cut, and medium is in stock. 17:48 View Summit Shell Notify me about the Ridge Notify me about the Ridge 17:49 Done. You will get one WhatsApp message when the Ridge is back in medium. Anything else I can help you find? 17:49 Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Replace Browsing with Guided Discovery Help shoppers find the right products faster with AI chat journeys across WhatsApp, Instagram and web chat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Checkout Support Chatbot for E-Commerce URL: https://monochat.ai/solutions/ecommerce/checkout-support-chatbot > Help shoppers at checkout with instant answers on payment, shipping and returns, recover failed payments in chat and hand over to an agent when needed. Home Solutions E-Commerce Checkout Support Chatbot Checkout Support Chatbot Checkout Support Chatbot That Saves the Sale at Checkout Assist shoppers during checkout with instant answers, payment guidance, and smart recovery flows — to reduce drop-offs and increase conversions. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Online My card was declined at checkout. 20:14 Sorry about that. Your cart is saved. Would you like to try another way to pay? 20:14 Try another card Pay by link Pay by link. 20:15 Your cart · 2 items Secure payment link Cart saved Here is a secure payment link. I am here if you get stuck. 20:15 Checkout Support Chatbot Features Remove friction at the most critical moment: checkout. Help shoppers finish the purchase with confidence. Instant Checkout Q&A Answer shipping, returns, sizing, and promo questions without leaving checkout. Discount code validation tips Shipping & delivery ETA info Return policy guidance Product/variant clarification Payment Help & Error Resolution Guide customers through payment errors and common bank/3DS flows safely. 3D Secure / OTP guidance Declined payment troubleshooting Alternative payment suggestions Escalate to human when needed Abandonment Recovery Automations Detect hesitation and trigger gentle nudges that bring shoppers back. Timed reminders FAQ-driven objections handling Smart offer routing (optional) Channel-specific follow-ups Safe, Compliant Support Reduce risk with guardrails that avoid sensitive data collection. No card data collection PII-safe prompts Secure handoff to agents Conversation logging & audit trail How It Works Launch checkout support in three simple steps 1 Connect Your Channels Add your web chat, WhatsApp, Instagram, and other channels into one MonoChat inbox. 2 Train Checkout Intent Flows Configure FAQs, payment help scripts, and recovery triggers for checkout moments. 3 Go Live + Optimize Measure drop-offs, improve answers, and escalate edge cases to your team seamlessly. Example conversations Checkout support chatbot examples The questions that stop a purchase at the last step, answered in seconds so the shopper stays on the payment page. Discount code not working at checkout The assistant checks the code, explains the minimum basket rule and suggests a way to qualify, turning a frustrated shopper into a completed order. N Nova Shop Typically replies in minutes Your code WELCOME15 says it's invalid. 20:41 The code is valid, but it applies to orders from $75 and your cart is $68. Adding one more item unlocks the 15% discount. 20:41 Show items under $15 Checkout without code Show items under $15 20:42 Cotton Tote Bag Natural · One size $12 This pairs well with what is in your cart: 20:42 Add tote bag Add tote bag 20:43 Added. Your new total is $80, or $68 after 15% off. Code WELCOME15 is now applied. 20:43 3D Secure code not arriving during payment The chatbot walks the shopper through the usual fixes, confirms no money was taken and hands over to a payments specialist with the full context. A Atlas Electronics Business account I'm paying for the headphones but the bank's SMS code never comes. 14:02 Let's fix that. Check that your phone has signal and that your bank's number is not blocked, then try again. Did the code arrive? 14:02 Code arrived Still nothing Still nothing 14:05 No payment has been taken and your cart is saved. I am connecting you with our payments team now. 14:05 Hi, I'm Daniel from payments. I have held your price of $249 for 24 hours, so you can try again later or pay by bank transfer. 14:08 Pay by bank transfer Try again later Checking the delivery date before paying A shopper on Messenger asks whether the order will arrive in time; the assistant shows shipping options with dates and updates the cart total. L Lumen Gifts Typically replies in minutes If I order now, will it arrive before Saturday? It's a birthday present. 11:30 Standard delivery arrives Monday 19 October. To have it before Saturday, choose express: 11:30 Express · Fri 16 Oct · $9 Standard · Mon 19 Oct · free Express · Fri 16 Oct · $9 11:31 Your cart · 1 item Silver Bloom Necklace · Express Total $94 Express selected. Would you like gift wrapping and a card message? 11:31 Add gift wrap Continue to payment Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. First month of Growth on us Reduce Checkout Drop-Offs Help shoppers finish purchases with instant answers, payment guidance, and recovery automations — all from one MonoChat inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Conversational Checkout for E-Commerce URL: https://monochat.ai/solutions/ecommerce/conversational-checkout > Guide shoppers from chat to checkout with AI-powered conversations. Reduce drop-offs and increase conversions across WhatsApp, Instagram and web chat. Home Solutions E-Commerce Conversational Checkout Conversational Checkout Conversational Checkout That Turns Chats Into Paid Orders Guide shoppers step-by-step through checkout using AI conversations across WhatsApp, Instagram and web chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Online I would like the linen shirt in white, size L. 12:30 Linen Shirt · White · L 1 item · Standard delivery Total $39 Added to your cart. Shall I send the checkout link? 12:30 Checkout Add another item Checkout 12:31 Here is your secure payment link. Your order confirmation will arrive in this chat. 12:31 Checkout Automation Features Reduce drop-offs with guided conversations and real-time support. Chat-to-Checkout Flow Move shoppers from conversation to purchase without friction. Guided checkout steps Variant & quantity selection Promo triggers Smart follow-ups Cart Assistance Answer questions and resolve hesitation during checkout. Shipping info replies Payment questions Discount reminders Agent takeover Secure & Reliable Keep conversations compliant while guiding buyers safely. Trusted checkout links Consent-first flows Secure handoff Session continuity Conversion Optimization Reduce drop-offs with real-time automation and AI nudges. Intent detection Abandonment triggers Upsell prompts Performance insights How It Works Launch conversational checkout in three steps 1 Connect Your Store Integrate your catalog and checkout links into MonoChat. 2 Build Checkout Journeys Create conversational flows that guide customers step by step. 3 Convert in Real Time Answer objections instantly and help shoppers complete purchases. Example conversations Conversational checkout examples on WhatsApp From product choice to paid order without leaving the chat: a one-tap reorder, a gift order with a form and a multi-size basket. Reordering a favourite product on WhatsApp The assistant recognises the returning customer, rebuilds the last order, confirms the address with one tap and sends a payment link. N Nova Coffee Business account Can I get the same beans as last time? 08:05 Ethiopia Yirgacheffe · Whole bean 2 × 1 kg bag $58 Of course, Michael. Here is your last order. Same delivery address in Brooklyn? 08:05 Same address Change address Same address 08:06 Here is your secure payment link. Pay before 12:00 and it ships today. 08:06 Pay $58 Pay $58 08:07 Payment received. Order #7712 is confirmed and the tracking number will arrive in this chat. 08:08 Sending a gift with a WhatsApp Flow address form A WhatsApp Flow collects the recipient, address and gift message in one form, then the shopper pays without leaving the conversation. L Lumen Flowers Business account I'd like to send the peony bouquet to my mum on Friday. 16:20 Delivery details Recipient · Address · Gift message Takes 1 minute Lovely choice. Please fill in the delivery details: 16:20 Open form Form sent: Linda Carter, 24 Elm Street, "Happy birthday, Mum!" 16:22 Peony Bouquet · Large Gift card included $72 incl. delivery Thank you! Delivery to Linda Carter on Friday 16 October between 10:00 and 14:00. 16:22 Pay $72 Pay $72 16:23 Payment received. We will send you a photo of the bouquet before it leaves the studio. 16:24 Ordering several sizes in one chat on Telegram The shopper orders a team bundle in one message; the assistant confirms sizes, applies the bundle price and returns a single payment link. A Atlas Teamwear Business account I need 4 training tees in black: 2 M, 1 L, 1 XL. 18:10 Training Tee · Black × 4 M × 2 · L × 1 · XL × 1 $72 (you save $16) All four are in stock. For 4 or more you get the bundle price of $18 each instead of $22. 18:10 Confirm order Change sizes Confirm order 18:11 Great. Pay here and your tees ship tomorrow with tracked delivery. 18:11 Pay $72 Keep exploring WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Start Converting Chats Into Checkouts Guide shoppers through checkout with AI conversations and reduce drop-offs across WhatsApp, Instagram and web chat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Customer Re-Engagement Flows for E-Commerce URL: https://monochat.ai/solutions/ecommerce/customer-reengagement-flows > Win back inactive shoppers with automated follow-ups, back-in-stock alerts and personalized offers on WhatsApp, Instagram and web chat with MonoChat. Home Solutions E-Commerce Customer Re-Engagement Flows Customer Re-Engagement Flows Customer Re-Engagement Flows That Bring Shoppers Back Automatically Reconnect with inactive shoppers using automated follow-ups, personalized conversations, and AI-powered re-engagement flows. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Business account Hi Sara, it has been a while! The skincare set you liked is back in stock. 19:00 Show me Not now Show me 19:04 Daily Care Set Back in stock Welcome-back offer: free shipping Here it is. Shipping is on us this week as a welcome back. 19:04 Nice, I will order it. 19:05 Great! Here is your checkout link. 19:05 Win-Back and Re-Engagement Features Turn lost opportunities into new conversations with smart automation and personalized messaging. Automated Win-Back Journeys Trigger smart follow-ups based on inactivity or abandoned actions. Abandoned browse recovery Cart reminder flows Post-visit nudges Lifecycle-based triggers Omnichannel Follow-Ups Reach customers where they respond best — WhatsApp, Instagram, web chat, and more. Channel-based targeting Personalized message templates AI-assisted replies Unified conversation history Segmentation & Personalization Send relevant messages using behavioral data and customer intent. Audience segmentation Dynamic content insertion Intent-based flows Smart timing optimization Timing & Automation Control Automate sequences while keeping full control of cadence and tone. Delay & frequency settings Smart retry logic Human handoff options Performance analytics How It Works Set up automated re-engagement in three steps 1 Define Your Audience Segment customers based on behavior, inactivity, or purchase intent. 2 Design Re-Engagement Flows Create automated journeys with AI-assisted messaging and triggers. 3 Launch & Optimize Track engagement metrics and refine campaigns to improve retention. Example conversations WhatsApp win-back and re-engagement message examples Automated messages that reach customers at the right moment: a refill reminder, a birthday offer and a one-tap “why did you stop?” survey. Replenishment reminder before a product runs out Based on the last purchase date, a template reminds the customer to reorder before the bag runs out, and one tap rebuilds the order. N Nova Pet Business account Salmon Adult Dog Food · 12 kg Last ordered 7 September $64 Hi Olivia, Max's 12 kg bag of salmon dog food should run out in about 5 days. Shall we send a new one? 10:00 Reorder now Remind me next week Change product Reorder now 10:14 Done! Pay here and it arrives on Friday 16 October. 10:14 Pay $64 Pay $64 10:15 Paid, thank you. We will remind you again in about five weeks. 10:16 Birthday offer for a loyal customer on WhatsApp A birthday template with a personal code goes out automatically; when the customer asks about the terms, the AI answers from your offer rules. L Lumen Beauty Business account Birthday gift Code HANNAH20 · 20% off Valid until 14 October Happy birthday, Hannah! Here is 20% off anything you like this week, our thank-you for being a member since 2023. 09:30 Shop now View my favourites Does it work on the holiday gift sets too? 12:41 Yes, it works on everything except gift cards. Your favourite Rose Glow set would be $44 instead of $55. 12:41 Add Rose Glow set Add Rose Glow set 12:42 Added with your code applied. Here is your checkout link. 12:42 Asking a lapsed customer why they stopped buying After 120 days without an order, a one-tap survey finds the reason; a delivery complaint is tagged and handed to customer care, who wins the customer back. A Atlas Market Business account Hi Ryan, we have missed you! Could you tell us why you have not ordered lately? It takes one tap. 11:00 Prices Found another shop Delivery problems Delivery problems 11:20 Thank you for telling us, and we are sorry. I am passing this to our customer care team now. 11:20 Welcome back Free shipping on 3 orders Added to your account Hi Ryan, I'm Laura from customer care. I can see two late deliveries in June. We now use a new courier in your area, and your next 3 orders ship free. 11:26 Good to hear, thanks Laura. 11:30 Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. First month of Growth on us Re-Engage Your Customers Automatically Launch AI-powered follow-up flows that bring shoppers back, restart conversations, and increase lifetime value. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # E-Commerce WhatsApp Campaign Automation URL: https://monochat.ai/solutions/ecommerce/ecommerce-campaign-automation > Launch chat-based e-commerce promotions and remarketing flows. Segment audiences, automate coupons, and track ROI from one MonoChat workspace. Home Solutions E-Commerce E-Commerce Campaign Automation E-Commerce Campaign Automation E-Commerce WhatsApp Campaigns That Convert in Chat Launch chat-based promotions and remarketing flows. Segment audiences, automate coupons, and guide shoppers to checkout — from one MonoChat workspace. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Business account New arrivals are here! Early access for subscribers starts now. 10:00 Shop new arrivals Unsubscribe Any offer on sneakers? 10:06 Sneaker Week 15% off with code SNEAK15 Ends Sunday Yes! Use this code at checkout. Shall I send the top picks in your size? 10:06 Yes please. 10:07 Here are three best-sellers in your size. Tap any of them to check out. 10:07 E-Commerce Campaign Automation Build always-on promo journeys that feel personal — and drive measurable ROI. Audience Segmentation Target the right shoppers with dynamic segments based on behavior and intent. RFM & lifecycle segments Product/category interests Location & language targeting Real-time segment updates Coupon & Offer Automation Generate, validate, and deliver personalized discounts directly in chat. Unique coupon codes Usage limits & expiry Tiered promos (spend X get Y) Auto-apply & confirmation Journey Builder Build chat-based promotional flows that guide users from click to purchase. Multi-step conversational flows Conditional branching Human handoff when needed Reusable templates Remarketing Flows Recover revenue with automated nudges for carts, views, and drop-offs. Abandoned cart reminders Browse retargeting Price-drop & restock alerts Win-back sequences Campaign Analytics Track performance with attribution and funnel metrics across channels. Revenue & ROI tracking Click-to-chat conversion Drop-off analysis A/B tests & cohorts AI Personalization Use AI to tailor messages, timing, and product suggestions per shopper. Product recommendations Smart send-time hints Tone & language personalization Upsell/cross-sell prompts How It Works Launch high-performing campaigns in 4 simple steps 1 Define the Goal Choose a campaign objective: promo, launch, win-back, cart recovery, or clearance. 2 Pick Audience & Offer Select segments and set rules for discounts, bundles, or messages. 3 Build the Chat Flow Create a guided journey that answers questions and pushes users to checkout. 4 Launch & Optimize Go live across channels and improve using real-time analytics and A/B testing. Campaign Ideas You Can Launch in Chat Product Launch Announce new arrivals, answer questions instantly, and push to checkout with smart bundles. Flash Sale Run limited-time offers with auto-expiring coupons and inventory-aware messaging. Win-Back Re-engage dormant customers with personalized picks, incentives, and a guided chat flow. Example conversations WhatsApp campaign message examples for online stores Segmented campaigns that turn into conversations: a VIP flash sale, a price-drop alert and a product launch with pre-orders in chat. VIP flash sale announcement on WhatsApp A template goes only to the VIP segment; when a customer asks whether her store credit applies, the AI answers and the sale continues in the chat. L Lumen Wear Business account VIP Flash Sale 25% off · Autumn collection Ends Friday 23:59 Hi Sophie, our VIP flash sale starts now: 25% off the autumn collection for 48 hours, before anyone else. 18:00 Shop the sale Stop promotions Can I use my $10 store credit on top? 18:07 Yes! Store credit is applied after the 25% discount at checkout, and your $10 balance is ready to use. 18:07 Shop the sale Shop the sale 18:08 Here is the VIP collection. Your size M is in stock in all 18 styles. 18:08 Price-drop alert for a wishlisted item When a saved product drops in price, a triggered message reaches only the shoppers who wanted it, and the purchase closes with a payment link. A Atlas Kitchen Business account Barista Pro Espresso Machine Brushed steel · 12 left $289 (was $349) Good news, David: the espresso machine on your wishlist just dropped from $349 to $289. 12:00 Buy now Remove from wishlist Buy now 12:03 Great choice. Delivery to your saved address is on Tuesday 13 October. 12:03 Pay $289 Pay $289 12:04 Payment received! Order #5530 is confirmed. Would you like a 250 g bag of our house beans for $9? 12:05 Add beans No, thanks Product launch campaign on Messenger Subscribers who opted in on Messenger hear about the launch first, ask their questions and pre-order in the same thread. N Nova Audio Typically replies in minutes Nova Buds 2 Noise cancelling · 30 h battery $149 Pre-orders for the Nova Buds 2 are open! They ship on 20 October, and subscribers get free engraving until Sunday. 10:00 Pre-order Ask a question Do they work with Android? 10:21 Yes, they pair with Android and iPhone, and the app is available on both. 10:21 Pre-order Pre-order 10:22 Great! What should we engrave on the case? Up to 10 characters. 10:22 Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Launch Always-On E-Commerce Campaigns in Chat Turn promotions into guided conversations — segment audiences, automate offers, and track ROI across channels with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Order Status & Returns Chatbot for E-Commerce URL: https://monochat.ai/solutions/ecommerce/order-status-returns > Answer “Where is my order?”, start returns and share refund status automatically on WhatsApp, Instagram and web chat with an AI order support assistant. Home Solutions E-Commerce Order Status & Returns Assistant Order Status & Returns Assistant Order Status and Returns, Handled Instantly in Chat Answer delivery questions, start return flows and share refund status on WhatsApp, Instagram and web chat, without making your team repeat the same answers. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Business account I want to return the shoes from my last order. 10:12 Order #48213 Running Shoes · Delivered 3 days ago Eligible for return I found your order. What is the reason for the return? 10:12 Wrong size Changed my mind Wrong size 10:13 Return approved. Your return instructions are on their way to this chat, and I will update you when the refund is processed. 10:13 Post-purchase automation Order Tracking, Returns and Refund Automation in One Assistant The assistant understands common order, delivery, return and refund intents — then guides customers to the fastest next step. Instant Order Lookup Find orders by phone, email or order ID and reply with a clear, verified delivery status. Customer verification Order timeline summary Delivery ETA messaging See integrations Smart Shipping Updates Notify customers when orders are shipped, delayed, out for delivery or completed. Carrier tracking sync Delay explanations Delivery confirmation Explore workflows Returns & Exchanges Start return requests with policy checks, eligibility rules and automated instructions. Policy-aware responses Eligibility validation RMA creation Explore e-commerce Refund Automation Set expectations, trigger refund workflows and keep customers updated until completion. Refund eligibility Partial refund support Refund status updates See payments AI Order Tracking Answer “Where is my order?” instantly. Let AI find customer orders, share live delivery updates, explain delays and handle address change requests automatically across WhatsApp and other messaging channels. Shipping & Delivery Updates Keep customers updated automatically. Send proactive shipping notifications, delivery reminders and real-time tracking updates before customers even ask about their orders. Returns & Exchanges Automate return requests with AI. Guide customers through return and exchange flows, validate eligibility automatically, collect return reasons and generate return instructions directly inside the conversation. Refund Status Automation Share refund updates automatically. Answer refund questions instantly, explain refund timelines, notify customers when payments are processed and reduce repetitive support tickets with AI-powered workflows. Ready-to-run workflows Ready-Made Order Support Workflows From WISMO to refunds, each journey becomes a structured workflow your team can monitor, improve and escalate when needed. “Where is my order?” Identify customer Find active order Share ETA Offer next actions Return Request Check eligibility Confirm item Create return request Send instructions Refund Status Validate return Estimate timing Confirm method Notify when processed Exchange Flow Understand reason Suggest replacement Reserve stock Confirm shipment Connected commerce stack Answers from Your Store, Carrier and Helpdesk Data Connect your store, carriers, payment tools and helpdesk so MonoChat answers with live operational context — not guesses. Shopify Orders, fulfillment and customer lookup WooCommerce Order status and return flows Shipping Carriers Tracking events and delivery updates Helpdesk / CRM Escalation and ticket handoff Set Return Rules and Escalation Guardrails Set return windows, exclusions, refund rules and escalation logic. When needed, MonoChat hands off to your team with full context. Launch in MonoChat Explore E-commerce What this unlocks Reduce repetitive “Where is my order?” questions Keep customers informed before they contact support Route complex cases to agents with full context Turn returns into structured, measurable workflows Example conversations Order status and returns chatbot examples The post-purchase questions that fill support inboxes, answered from your order data: address changes, damaged items and refund status. Changing the delivery address of an order on WhatsApp Before the parcel ships, the customer sends the new address as a location pin and the assistant updates the order in your store system. A Atlas Living Business account Can I change the delivery address for order #31108? I'll be at the office tomorrow. 08:12 Your order has not shipped yet, so yes. Where should we deliver it? 08:12 Send my location Type the address Location shared: 410 Market Street, 5th floor 08:13 Order #31108 410 Market Street, 5th floor Delivery Thu 8 Oct · 9:00–12:00 Updated. Your order will be delivered to the new address tomorrow between 9:00 and 12:00. 08:13 Perfect, thanks! 08:14 Reporting a damaged item with a photo The customer sends a photo of the damage, the assistant attaches it to the order and offers a replacement or refund without a single email. L Lumen Ceramics Business account My dinner set arrived today and one plate is cracked. 15:30 I'm sorry to hear that. Could you send a photo of the plate and the box label? 15:30 Photo sent: cracked dinner plate and box label 15:32 Thank you, the damage is clear and I have added the photo to order #18824. How would you like us to fix it? 15:32 Send a replacement Refund the plate ($18) Send a replacement 15:33 Replacement · Order #18824 Stoneware Dinner Plate × 1 Ships Thu 8 Oct Done. A new plate ships tomorrow at no cost, and there is no need to send the cracked one back. 15:33 Checking refund status on Instagram The assistant matches the return to the order and shows when the refund was issued and when to expect it, so nobody has to open a ticket. N Nova Shop Business account Hi, I sent back the denim jacket last week. Where is my refund? 19:02 Refund issued · $89 To the card used for the order Visible in 3–5 business days I found the return for order #48390. We received the jacket on 2 October and issued the refund on 3 October. 19:02 It's not in my account yet. 19:04 Banks usually show it by 9 October. If it is not there by then, tap below and our team will check with the payment provider. 19:04 Remind me on 9 Oct Talk to the team Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Turn Post-Purchase Support Into a Revenue Saver Deflect WISMO, automate returns, and keep customers informed with real-time order and refund workflows inside MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Shopify WhatsApp Chatbot & Chat Automation URL: https://monochat.ai/solutions/ecommerce/shopify-chat-automation > Connect Shopify to WhatsApp, Instagram and web chat: sync products, answer order questions, recover carts and hand over to agents from one MonoChat inbox. Home Solutions E-Commerce Shopify Chat Automation Shopify Chat Automation Automate Shopify Conversations on WhatsApp and Every Channel Sync your Shopify store, answer product and order questions instantly, and convert chats into sales on WhatsApp, Instagram, and web. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Business account Is the ceramic vase available in blue? 14:20 Ceramic Vase · Blue In stock · Ships in 1–2 days $34 Yes, it is in stock. Shall I add it to your cart? 14:20 Add to cart See other colours Add to cart 14:21 Done! Here is your checkout link. I will send tracking as soon as it ships. 14:21 Shopify Automation That Converts Sales flows, support flows, and post-purchase journeys — from one inbox. Shopify Sync Sync products, variants, and order data into MonoChat. Catalog & variant mapping Order lookup Inventory-aware replies Product links & cards Sales & Support Automation Automate common questions and convert chats into checkouts. Product discovery flows Abandoned cart recovery Checkout assistance Agent handover Order, Shipping & Returns Reduce ticket volume with self-serve order updates in chat. Where-is-my-order replies Delivery updates Return policy flows Exchange guidance How It Works Connect Shopify and go live in three steps. 01 Connect Shopify Link your store so MonoChat can access catalog and orders. Connect store Sync catalog Map variants Validate order lookup 02 Enable Chat Journeys Set up automation for discovery, cart recovery, and support. Product finder Cart recovery FAQs & policies Routing rules 03 Go Live Across Channels Run the same Shopify-powered flows on WhatsApp, Instagram, and web chat. Unified inbox Conversation history Human takeover Performance insights Built for Scale Reliable automation with safe handover and measurable outcomes. Secure Store Connection Connect with scoped access and safe data handling. Accurate Product Answers Replies are grounded in your live Shopify catalog data. Smart Promotions Run offers and coupons only when it makes sense. Human Handover Escalate VIP or complex cases to your team instantly. Example conversations Shopify WhatsApp chatbot examples Shopify orders, customers and catalog data inside the conversation: order confirmations, cash-on-delivery checks and bulk order requests. Shopify order confirmation with an address check on WhatsApp A new Shopify order triggers a WhatsApp confirmation; the customer fixes a typo in the address and the order is updated before it ships. N Nova Home Business account Order #1052 · 3 items Linen Bedding Set, 2 Pillowcases $196 · Paid Thanks for your order, Jessica! Please check the details before we pack it. 13:02 Looks good Fix my address Fix my address 13:04 Sure. We have 18 Oak Lane, Apt 4. What should we change? 13:04 It's Apt 14, not 4. 13:05 Updated to 18 Oak Lane, Apt 14 on your order. It ships tomorrow and tracking will arrive here. 13:05 Confirming a cash-on-delivery order before shipping Cash-on-delivery orders are confirmed with one tap, so fewer parcels are refused at the door and cancelled orders release stock straight away. A Atlas Fashion Business account Order #2318 · Cash on delivery Chino Trousers · Beige · 32 $59 to pay at the door Hi Kevin, you chose cash on delivery. Please confirm your order so we can ship it today. 10:30 Confirm order Change size Cancel order Change size 10:41 Which size would you like? Both are in stock. 10:41 31 33 33 10:42 Done, your order is now size 33 and confirmed. It ships today; please have $59 ready on delivery. 10:42 Corporate bulk order handed to the sales team The assistant collects quantity and deadline for a corporate gift order, then hands the lead to a named sales rep who prepares a Shopify draft order. L Lumen Candles Business account Do you do corporate gifts? We need about 60 candle sets in December. 15:10 Yes, we do. When do you need them delivered? 15:10 Before 10 Dec Before 20 Dec Before 10 Dec 15:11 Thank you. I am passing this to Mark from our corporate team with all the details. 15:11 Draft order · 60 sets Scented Candle Gift Set + logo box $42 per set · Delivery by 9 Dec Hi, I'm Mark. For 60 sets we can print your logo on the box. I have prepared a draft order with volume pricing. 15:20 Approve and pay Request changes FAQ Shopify Chat Automation: Frequently Asked Questions Quick answers to the most common questions. Can I connect my Shopify store to WhatsApp with MonoChat? Yes. MonoChat connects with Shopify so product, variant and order data can be used in conversations on WhatsApp, Instagram and web chat, and your team answers all of them from one inbox. Which Shopify conversations can be automated? Product questions, order status and delivery updates, return policy and exchange guidance, abandoned cart reminders and checkout help. Anything the automation cannot solve is handed over to an agent. Does the chatbot answer from my real catalog? Yes. Replies are grounded in your Shopify catalog data, including variants and availability, so shoppers get answers that match what your store actually sells. What happens when a shopper needs a person? The conversation is routed to your team with its full history. Agents continue in the same thread from the shared inbox, so the shopper does not have to repeat anything. Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. WhatsApp Abandoned Cart Recovery Recover abandoned carts through WhatsApp reminders. AI Product Finder Help shoppers find products through guided chat. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Automate Shopify Sales and Support Sync your Shopify store, run chat journeys, and reduce support workload across WhatsApp, Instagram and web chat — with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Abandoned Cart Recovery for E-Commerce URL: https://monochat.ai/solutions/ecommerce/whatsapp-abandoned-cart > Recover abandoned carts with WhatsApp reminders and smart follow-ups. Bring shoppers back to checkout with personalized chat journeys in MonoChat. Home Solutions E-Commerce WhatsApp Abandoned Cart Recovery WhatsApp Abandoned Cart Recovery Recover Abandoned Carts With WhatsApp Reminders Send personalized cart reminders, handle objections in chat, and guide shoppers back to checkout — automatically. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Shop Business account Your cart · 2 items Wool Sweater, Scarf Saved for you Hi Sara, you left something in your cart. Would you like to complete your order? 18:30 Complete order I have a question How long does delivery take? 18:34 Delivery takes 2–3 working days. Here is your checkout link. 18:34 Done, thanks! 18:37 Payment received. Your order confirmation is on its way. 18:37 WhatsApp Cart Recovery, Done Right Recover revenue with automation that feels helpful — not spammy. Automated Cart Reminders Send timely WhatsApp nudges that bring shoppers back. 1st/2nd/3rd reminder sequences Time-based triggers Personalized messages Stop on purchase Objection Handling in Chat Answer checkout questions instantly to prevent drop-offs. Shipping & delivery FAQs Payment help Size/variant checks Human handover Smart Offers & Coupons Use incentives only when needed, not for everyone. Conditional discounts Expiry timers VIP rules Campaign tracking How It Works Launch cart recovery flows in three steps. 01 Detect Abandonment Trigger when cart is left without checkout completion. Cart event triggers Delay windows Channel selection Do-not-disturb rules 02 Send WhatsApp Journey Remind, assist, and guide back to checkout with context. Personalized cart summary Checkout link FAQ quick replies Agent takeover 03 Measure & Optimize Track recovered revenue and improve sequences over time. Recovery rate Revenue attribution Drop-off reasons A/B-ready messaging Built for Conversion and Trust Recover carts without damaging your brand experience. Consent-first Messaging Respect opt-in and preferences for every shopper. Frequency Control Avoid spamming with rules and quiet hours. Safe Checkout Links Send verified checkout links and reduce friction. Human Handover Route high-intent chats to your team instantly. Example conversations WhatsApp abandoned cart message examples Cart reminders that start a conversation instead of a one-way nudge: a timed discount, a shipping-cost objection and a payday reminder. Second cart reminder with a time-limited discount When the first reminder gets no reply, a second template 24 hours later offers a code that expires at midnight, sent only to this segment. L Lumen Wear Business account Your cart · 1 item Cashmere Beanie · Oat $54 → $48.60 with CART10 Hi Chloe, your cashmere beanie is still in your cart. Here is 10% off if you complete your order today. 18:00 Complete order Not interested Complete order 18:22 Code CART10 is applied. Here is your secure payment link, valid until 23:59 tonight. 18:22 Pay $48.60 Pay $48.60 18:24 Payment received, thank you! Your beanie ships tomorrow morning. 18:24 Handling a shipping cost objection in a cart reminder The shopper says shipping is too expensive; the assistant explains the free shipping threshold and suggests a small extra item that unlocks it. A Atlas Sports Business account Your cart · 1 item Grip Yoga Mat · 6 mm $52 + $7.95 shipping Hi Ethan, you left the yoga mat in your cart. Shall we finish your order? 20:10 Complete order I have a question Honestly, $7.95 for shipping is too much. 20:15 Cork Yoga Block Pairs with your mat $12 Understood. Shipping is free from $60, so you are only $8 away. Shoppers often add this: 20:15 Add block · free shipping Checkout as is Add block · free shipping 20:16 Added. Your total is $64 with free shipping. Here is your payment link. 20:16 Pay $64 Shopper asks to be reminded on payday Instead of dropping the cart, the shopper picks a reminder day; the follow-up arrives on Friday as an approved template and the order closes. N Nova Tech Business account Your cart · 1 item Wave Speaker · Black $119 Hi Lucas, your wireless speaker is waiting in your cart. Would you like to complete the order? Tue 19:00 Complete order Remind me later Remind me later Tue 19:30 No problem. When should I remind you? Tue 19:30 Friday Next Monday In two weeks Friday Tue 19:31 Hi Lucas, it's Friday! The Wave Speaker is still saved for you and in stock. Fri 10:00 Pay $119 Pay $119 Fri 10:12 Payment received. Your speaker ships today. Have a great weekend! Fri 10:12 FAQ WhatsApp Abandoned Cart Recovery: Frequently Asked Questions Quick answers to the most common questions. How does WhatsApp abandoned cart recovery work? When a shopper leaves a cart without checking out, a workflow waits for the delay you set and sends a WhatsApp reminder with a cart summary and a checkout link. If the shopper replies with a question, the AI assistant answers or hands over to an agent, and the sequence stops as soon as the purchase is completed. Do I need permission to send cart reminders on WhatsApp? Yes. Reminders go to shoppers who have opted in to hear from you, and messages sent outside an open conversation use WhatsApp template messages, which you can create and submit for approval in MonoChat. Does every shopper get a discount? No. Offers are conditional. You decide the rules, for example sending a coupon only on a later reminder or only to a specific segment, so you do not give away margin to shoppers who would have bought anyway. Which store platforms does it work with? MonoChat can connect with Shopify and other e-commerce platforms, and with custom stores through webhooks and custom functions, depending on your setup. Keep exploring Conversational Checkout Guide shoppers from chat to checkout seamlessly. AI Product Finder Help shoppers find products through guided chat. Shopify Chat Automation Automate Shopify conversations and support flows. Order Status & Returns Assistant Answer order updates and return questions instantly. E-Commerce Campaign Automation Launch chat-based promotions and remarketing flows. Checkout Support Chatbot Assist shoppers during checkout to reduce drop-offs. First month of Growth on us Recover More Carts with WhatsApp Automate cart reminders, answer objections, and bring shoppers back to checkout — with MonoChat’s conversational recovery journeys. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for Schools & Universities URL: https://monochat.ai/solutions/education > WhatsApp chatbot for schools, universities and course centres: answer parents 24/7, take registrations and fee payments, and send reminders from one inbox. Home Solutions Education Education Sector WhatsApp Chatbot for Schools: Admissions, Payments and Parent Messages in One Inbox Help students reserve courses, receive reminders, make payments and stay informed across WhatsApp, Instagram, web chat and more with MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Facebook TikTok Telegram Web Chat A Atlas Academy Business account Is there a trial class for the English course this Saturday? 18:20 Yes. We have trial lessons at 10:00 and 14:00. Which one works for you? 18:20 10:00 14:00 10:00 18:21 Trial lesson reserved English Speaking Course · Saturday 10:00 Reminder set for Friday See you on Saturday! May I have the student's name and age? 18:21 Omar, 15. 18:22 Thank you. If you decide to enrol after the lesson, I can send the registration form and payment link here. 18:22 Built for Real Education Workflows Use MonoChat for the daily operational moments that directly affect registrations, attendance, payments and student satisfaction. Course Reservations Let students reserve courses, classes, trial lessons and appointments from chat. Tuition Payments Send payment links, installment reminders, fee information and invoice updates. Class Notifications Share class reminders, schedule changes, announcements and important updates instantly. Student & Parent Communication Manage questions, updates and parent communication from one shared inbox. AI Education Assistant Answer repetitive questions about courses, prices, schedules, location and registration. Education Analytics Track registrations, attendance signals, response speed, revenue and communication quality. Education Chatbot Use Cases Start with the student or parent journey that takes most of your team's time, then add the next one. Student Enrollment Flows Collect applications and student registrations automatically. Course Recommendation Assistant Recommend programs and courses based on student interests. Parent Communication Automation Share announcements, reminders and updates instantly. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. Document Collection Flows Collect student documents and forms through guided flows. AI Student Support Assistant Answer admission and course questions automatically. Reservations & Admissions Turn inquiries into reservations and registrations Guide prospective students or parents from first question to course selection, trial lesson booking, appointment scheduling and registration follow-up. Course and program inquiry flows Trial lesson and appointment scheduling Automatic confirmations and reminders Reservation Flow Course, slot and confirmation Program English Speaking Course Selected Student Level Beginner Captured Trial Slot Saturday 10:00 Available Confirmation WhatsApp reminder Ready Payments & Tuition Simplify tuition payments and fee follow-ups Send payment links, installment reminders, invoice information and tuition updates through WhatsApp while keeping conversations connected to the student profile. Course fee and installment reminders Secure payment link sharing Invoice and payment status communication Tuition Reminder Your monthly course payment is due this week. Payment Assistant You can complete your payment securely using this link. Installment options are available. Fee Link Invoice Notifications & Student Communication Keep students and parents informed automatically Send class reminders, schedule changes, announcements, attendance updates and progress messages from one communication workspace. Class schedule notifications Important announcements Parent and student communication Class Notification Math Group A · Tomorrow 09:00 WhatsApp Reminder Reminder: Your class starts tomorrow at 09:00. Please arrive 10 minutes early. The Better Way to Manage Education Operations Education teams need one operating layer for inquiries, reservations, payments, notifications and student communication. The old way Course inquiries, parent messages and student questions are scattered across channels. Reservations, trial lessons and appointments are handled manually. Payment reminders, class updates and announcements depend on repetitive staff work. Managers lack clear visibility into registrations, attendance, communication and revenue. The MonoChat way Every student and parent conversation lands in one shared inbox. Students can ask questions, reserve classes and receive confirmations through chat. Payments, reminders, class notifications and announcements can be automated. Dashboards show registration demand, attendance signals, team performance and communication quality. Student Journey From First Inquiry to Active Student MonoChat helps education teams guide students from questions to reservations, payments, reminders and ongoing communication. 1 Student asks a question A student or parent contacts you through WhatsApp, Instagram, web chat or another channel. 2 AI guides the inquiry MonoChat answers course, schedule, fee, location and registration questions instantly. 3 Reservation is created The student books a class, trial lesson, consultation or registration appointment. 4 Follow-up continues Send reminders, payment links, announcements, attendance updates and feedback requests. Reporting & BI See Registrations, Attendance, Payments and Communication Quality MonoChat gives education teams visibility into course demand, student communication, payment follow-ups, attendance signals and operational performance. Registration Demand See which courses, programs and inquiry sources create the most interest. Attendance Signals Track attendance-related communication, reminders and class participation patterns. Payment Follow-up Monitor tuition reminders, payment conversations and outstanding follow-ups. Student Satisfaction Collect feedback after classes, consultations or registration experiences. Everything Education Teams Need to Move Faster MonoChat combines inbox, AI assistance, reservation workflows, payment communication, notifications, integrations and analytics in one platform. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered course and registration assistant Course reservation and appointment scheduling flows Trial lesson and admission follow-up workflows Tuition fee, installment and payment link communication Class reminders, announcements and schedule notifications Student and parent communication history Education CRM, calendar and payment system integrations Registration, attendance, revenue and communication analytics Example conversations WhatsApp chatbot examples for schools Three everyday moments in a school year, handled in chat: a tuition instalment, an absence check and an open day sign-up. Tuition payment reminder with a WhatsApp payment link An approved reminder template reaches the parent before the due date and the instalment is paid through a secure link in the same chat. The receipt goes out automatically. L Lumen College Business account Hello Mrs. Carter, a quick reminder that Leo's October tuition instalment of USD 450 is due on 10 October. 09:00 Pay now Ask a question Pay now 09:12 Here is your secure payment link. You can pay by card in a few seconds. 09:12 Pay USD 450 Done, just paid. 09:15 Payment received October instalment · Leo Carter, Grade 7 USD 450 · Receipt sent by email Thank you! Your receipt is on its way. 09:15 Notifying parents of a student absence on WhatsApp When a child misses morning registration, the parent gets a message within minutes, answers with one tap, and the class teacher sees the reply in the shared inbox. L Lumen Primary School Business account Good morning. Emma was marked absent at registration today (08:30). Is everything all right? 08:45 She is unwell Running late Please call me She is unwell 08:52 Thank you for letting us know, we hope Emma feels better soon. Her class teacher, Mr. Hughes, has been informed. Shall we send today's homework here? 08:52 Yes, please No, thanks Yes, please 08:53 Homework · Thursday Maths page 42 · Reading log From Mr. Hughes Here is the homework. No rush: Emma can hand it in when she is back. 15:40 Booking a university open day from Instagram A prospective student asks about an open day in a DM, registers in two messages and gets the campus details and a reminder the day before. O Orion University Business account Hi! Is there an open day for the engineering faculty this autumn? 20:14 Engineering Open Day Saturday 17 October · 10:00–14:00 North Campus · Free entry Yes, the next one is coming up. Would you like to register? 20:14 Register Get directions Register 20:15 Great. What is your name, and which program interests you most? 20:15 Sarah Mitchell, computer engineering. 20:16 You're registered, Sarah. We'll send the campus map and a reminder the day before. The Computer Engineering team will be at the info desk at 11:30. 20:16 FAQ Frequently Asked Questions Quick answers to the most common questions. Can MonoChat manage student and parent communication in one inbox? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for education teams. Can students reserve courses or trial lessons through MonoChat? Yes. MonoChat can guide students through course selection, trial lesson booking, appointment scheduling and registration follow-up. Can MonoChat send payment reminders and payment links? Yes. MonoChat can send tuition reminders, installment notifications, invoice updates and payment links through WhatsApp or other channels. Can MonoChat send class notifications automatically? Yes. MonoChat can send class reminders, schedule updates, announcements, attendance messages and parent notifications. Can MonoChat integrate with our education systems? Yes. MonoChat can integrate with calendars, CRMs, payment systems, student management platforms and internal tools through APIs and custom workflows. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Digitize Your Education Operations Manage reservations, payments, notifications and student communication from one workspace with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Student Support Chatbot for Schools URL: https://monochat.ai/solutions/education/ai-student-support-assistant > AI student support chatbot that answers admissions, course, fee and schedule questions 24/7 on WhatsApp and web chat, and hands complex cases to advisors. Home Solutions Education AI Student Support Assistant AI Student Support Assistant AI Student Support Chatbot That Answers Students Instantly Give students and parents instant answers about admissions, courses, schedules, fees and registration — with advisor handover when needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas Academy Student support Hi, when does registration for the spring term close? 21:10 Spring term registration closes on 14 February. Courses start on 24 February. 21:10 Can I pay the tuition fee in instalments? 21:11 Yes, the academy offers instalment plans. I can send the fee schedule or connect you with a student advisor. 21:11 Send fee schedule Talk to an advisor Talk to an advisor 21:12 Done. An advisor will pick up this conversation tomorrow morning with everything you asked so far. 21:12 AI Student Support Features Answer admissions, course, schedule and registration questions directly in chat Instant Student Answers Answer repeated admission, registration and campus questions automatically. Admission requirements Registration steps Campus information General FAQs Course & Program FAQs Help students understand available programs, courses and learning paths. Course details Program comparison Start dates Learning formats Schedule & Deadline Support Guide students through dates, deadlines and important academic steps. Exam dates Application deadlines Class schedules Document due dates Advisor Handover Route complex or high-intent student questions to the right team. Admissions handover Advisor routing Unified history Follow-up automation How It Works Turn repeated student questions into instant support journeys 1 Student Asks a Question A student or parent asks about admissions, courses, schedules, fees or registration. 2 AI Answers Instantly MonoChat responds using approved education FAQs, course information and enrollment rules. 3 Route or Continue Complex questions are handed over to advisors, while automated follow-ups continue the journey. Example conversations AI student support chatbot examples The assistant answers from your own knowledge base at any hour, and passes the conversation to the right office when a person has to act. Answering scholarship questions late at night A student asks about scholarships at midnight and gets the exact criteria, the deadline and the form, with a reminder set before applications close. L Lumen College Student support Do you offer scholarships for international students? 23:40 Yes. The Merit Scholarship covers up to half of the tuition for students with a GPA of 3.5 or higher. Applications close on 15 November. 23:40 How do I apply? Other scholarships How do I apply? 23:41 Merit Scholarship application Online form · about 10 minutes Deadline: 15 November You need your latest transcript and a short motivation letter. Shall I send the form and remind you a week before the deadline? 23:41 Send the form Remind me Send the form 23:42 Here it is. I have also set a reminder for 8 November. Good luck! 23:42 Student portal login help on Telegram The assistant walks the student through the standard password reset and, when that is not enough, opens a ticket for IT with everything already tried. O Orion University Student support I can't log in to the student portal. It says my password has expired. 10:05 You can reset it with "Forgot password" on the login page: enter your student number, then the code sent to your university email. Did that work? 10:05 It worked Still locked out Still locked out 10:09 IT ticket opened Student portal · account locked Ticket #IT-2048 I have passed this to IT Support with the steps you already tried. 10:09 Hi, it's Mark from IT. Your account is unlocked now; please try logging in again. 10:31 It works, thanks! 10:33 Answering student housing questions on Messenger The AI assistant explains room types and prices, then hands the reservation to the housing office, which can hold a room straight from the chat. O Orion University Student support Are there still dorm rooms for the spring term? 16:20 Yes. North Hall has twin rooms at USD 380 a month and Lake Hall has single rooms at USD 520 a month. Both include Wi-Fi and utilities. 16:20 Reserve a room Compare the halls Reserve a room 16:22 Room reservations are confirmed by our housing office, so I am passing your request to them now. 16:22 Hi, I'm Rachel from Housing. A single room in Lake Hall is free from 1 February. Shall I hold it for you for 48 hours? 16:30 Yes, hold it Yes, hold it 16:31 Keep exploring Student Enrollment Flows Collect applications and student registrations automatically. Course Recommendation Assistant Recommend programs and courses based on student interests. Parent Communication Automation Share announcements, reminders and updates instantly. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. Document Collection Flows Collect student documents and forms through guided flows. First month of Growth on us Automate Student Support Conversations Answer admission, course, schedule and registration questions instantly with MonoChat’s AI student support assistant. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Course Recommendation Chatbot for Schools URL: https://monochat.ai/solutions/education/course-recommendation-assistant > Course recommendation chatbot that asks about goals, level and schedule, suggests the right course or group, and books a trial class or advisor call in chat. Home Solutions Education Course Recommendation Assistant Course Recommendation Assistant Course Recommendation Chatbot That Finds Every Student the Right Course Help students find the right course, program or learning path by matching interests, goals, skill level and eligibility in a guided conversation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas Academy Typically replies instantly I want to learn programming but I do not know where to start. 16:05 Let us find the right course. What is your goal? 16:05 Career change University prep Hobby Career change. I have no experience. 16:06 Do you prefer evening classes or weekends? 16:06 Weekends. 16:07 Web Development Foundations Beginner · Weekends · 12 weeks Next group starts in March This program fits your goal and level. Would you like to speak with an advisor? 16:07 Book an advisor call Course Recommendation Features Match students with suitable programs, courses and next enrollment steps Interest-Based Matching Ask students about interests, goals and learning preferences. Career goals Subject interests Skill level Learning format Course Suggestions Recommend suitable programs, courses or learning paths in chat. Program matching Course comparison Alternative options Next-step guidance Enrollment Guidance Guide students toward registration, consultation or admissions steps. Start dates Application prompts Advisor appointments Document reminders Advisor Handover Route qualified students to admissions or academic advisors with context. Lead qualification Advisor routing Unified history Follow-up automation How It Works Turn student interests into personalized course recommendations 1 Student Shares Interests A student asks about available programs, courses, career paths or learning options. 2 MonoChat Recommends Courses The assistant matches interests, goals and eligibility with suitable education programs. 3 Enroll or Handover Students can apply, book an advisor call or continue through automated enrollment flows. Example conversations Course recommendation chatbot examples A few questions in chat replace the back-and-forth with an advisor: the assistant matches level, age, goal and schedule to the right group. Placing a new student in the right language level A short placement quiz in chat sets the level, and the assistant suggests the matching group with dates and price, then holds a seat. N Nova Language School Business account I want to join a German course, but I already studied a little at school. 18:02 Let us find your level with a 10-question placement quiz right here in the chat. It takes about five minutes. 18:02 Start the quiz Done, that was the last question. 18:09 Your level: A2 German A2 · Tue & Thu 19:00 · 10 weeks EUR 420 · Starts 3 November Good result! This evening group fits your level. 18:09 Reserve a seat See weekend groups Reserve a seat 18:10 Your seat is held until Friday. I will send the registration form and payment link here. 18:10 Recommending an after-school course for a child A parent describes their child's age and interests, compares two age-appropriate options and books a free trial class in the same conversation. N Nova Arts Centre Business account Hi, my daughter is 9 and loves drawing. What do you have for her age? 19:30 For ages 8 to 10 we have two weekly courses: 19:30 Young Artists Studio Comic & Animation Club Young Artists Studio 19:32 Young Artists Studio Ages 8–10 · Saturdays 10:00–11:30 USD 160 a month · Materials included Small groups of up to 8 children. Would you like a free trial class this Saturday? 19:32 Book the trial Book the trial 19:33 Booked for Saturday at 10:00. We will remind you on Friday evening. 19:33 Recommending an IELTS prep course by target score The assistant asks for the current and target score, deadline and preferred format, suggests the right intensity and books a call with an advisor. N Nova Language School Typically replies instantly I need IELTS 7.0 by March for my master's application. My last score was 6.0. 12:15 An intensive plan gives you time for that step up before March. Which format suits you better? 12:15 Online evenings In-person weekends Online evenings 12:16 IELTS Intensive Online Mon–Thu 19:00–21:00 · 16 weeks Next intake: 20 October This course includes a mock exam every four weeks. Would you like a 15-minute call with our IELTS advisor, Laura, to confirm the plan? 12:16 Book a call Book a call 12:17 Laura will call you tomorrow at 17:00 and already has your scores and goal. 12:17 Keep exploring Student Enrollment Flows Collect applications and student registrations automatically. Parent Communication Automation Share announcements, reminders and updates instantly. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. Document Collection Flows Collect student documents and forms through guided flows. AI Student Support Assistant Answer admission and course questions automatically. First month of Growth on us Recommend the Right Courses Automatically Guide students with interest-based questions, recommend suitable programs and route qualified leads to your admissions team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Student Document Collection on WhatsApp URL: https://monochat.ai/solutions/education/document-collection-flows > Collect student documents and forms on WhatsApp: request files step by step, remind students or parents about missing ones and hand complete sets to your team. Home Solutions Education Document Collection Flows Document Collection Flows Collect Student Documents on WhatsApp With Guided Flows Request documents, collect forms and remind students or parents about missing files through automated education messaging flows. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas Academy Business account Hi Omar, two documents are still missing from your enrollment file: your ID copy and your high school transcript. 10:15 Upload now Remind me tomorrow Upload now 10:20 Great. Please send a photo or PDF of your ID first. 10:20 ID-copy.pdf 10:22 ID copy received Enrollment file · 3 of 4 documents 1 document still missing Thank you. Now please send your high school transcript. 10:22 Document Collection Features Collect forms, files and missing admissions documents directly in chat Document Intake Collect required student documents directly through guided chat flows. ID documents Transcripts Certificates Application forms Form Collection Guide students and parents through structured form submission. Registration forms Consent forms Guardian details Program-specific forms Missing Document Reminders Automatically follow up when required files or forms are incomplete. Deadline reminders Incomplete form alerts Pending upload prompts Next-step messages Admissions Handover Route completed submissions and student questions to your admissions team. Staff routing Unified history Application context Follow-up automation How It Works Turn document requests into complete education workflows 1 Student Starts Submission A student or parent begins a document or form submission from chat. 2 MonoChat Collects Files The flow requests required documents, validates completion status and collects form details. 3 Route & Remind Completed submissions are routed to admissions, while missing items trigger reminders. Example conversations WhatsApp student document collection examples Forms, photos and PDFs arrive in the chat, are checked and filed against the right student, and missing items get a reminder of their own. Collecting a signed school trip consent form Parents fill in the consent form inside WhatsApp, add health notes for the trip, and the trip leader gets every answer in one place. L Lumen Primary School Business account Grade 4 trip: Science Museum Thursday 22 October · 09:00–15:00 Consent needed by Monday Dear parent, please complete the consent form for Adam's class trip. 10:00 Fill in the form Form submitted. 10:18 Thank you. Is there anything the teachers should know, such as allergies or medication? 10:18 Nothing to add Yes, add a note He has a mild peanut allergy. 10:20 Consent received Adam Brooks · Grade 4B Health note shared with Ms. Clarke Noted. Ms. Clarke, the trip leader, has the note and will make sure Adam's packed lunch is checked. 10:20 Asking for a clearer passport scan When an uploaded document is unreadable, the flow explains exactly what to fix, accepts the new photo and sends the completed file to the international office. O Orion University International office Hi Daniel, we received your passport scan, but the bottom two lines are cut off. Please send a new photo with the whole page visible. 11:05 Send a new photo passport-page.jpg 11:12 Passport received Visa support file · 4 of 4 documents Complete · sent to International Office This one is clear, thank you. Your file is now complete. 11:12 When will I get my acceptance letter? 11:13 The International Office issues letters within 3 working days of a complete file. You will receive it here as a PDF. 11:13 Reminding parents about a missing health report A reminder template goes out before the deadline. Parents can upload a photo of the report or choose to bring it in, and get the office details right away. L Lumen College Business account Hello Mr. Patel, Maya's annual health report is still missing from her file. It is due by 15 October. 09:30 Upload a photo I will bring it in I will bring it in 09:41 Lumen College · School office Main building, ground floor Weekdays 08:00–16:30 No problem. You can drop it off at the school office. 09:41 Thanks, I will come on Wednesday. 09:42 Great. If it has not reached us by Wednesday evening, we will send you one more reminder. 09:42 Keep exploring Student Enrollment Flows Collect applications and student registrations automatically. Course Recommendation Assistant Recommend programs and courses based on student interests. Parent Communication Automation Share announcements, reminders and updates instantly. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. AI Student Support Assistant Answer admission and course questions automatically. First month of Growth on us Automate Student Document Collection Collect student documents, registration forms and missing admissions files through guided MonoChat flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Exam Schedule Notifications on WhatsApp URL: https://monochat.ai/solutions/education/exam-schedule-notifications > Send exam schedules, deadline reminders and result announcements to students and parents on WhatsApp, and answer their questions in one inbox. Home Solutions Education Exam & Schedule Notifications Exam Schedule Notifications Exam Schedules and Deadlines Delivered on WhatsApp Share exam timetables, send reminders before every exam and deadline, and announce results and changes to students and parents on WhatsApp — with their questions answered in the same conversation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas Academy Business account Mathematics final exam Monday, 9 June · 09:30 Hall B · Bring your student ID Hi Omar, your exam timetable is published. Your first exam is below. 17:00 See full timetable Is the physics exam still on Wednesday? 17:06 Physics moved to Thursday, 12 June at 13:00, Hall A. The timetable is updated. 17:06 Thanks! Please remind me. 17:07 Sure. You will get a reminder the evening before each exam. 17:07 Exam Notification Features Schedules, reminders and announcements that reach students where they already read messages Exam Schedule Sharing Send each class, course or cohort its own exam timetable as a WhatsApp message. Midterm and final timetables Room and time details Per-class or per-course lists Make-up exam schedules Deadline Reminders Remind students automatically before exams, registrations and submission deadlines. Day-before exam reminders Exam registration deadlines Assignment and project due dates Fee and document deadlines Results and Announcements Let students and parents know when results are published or plans change. Results published alerts Schedule change notices Room or venue changes Cancellation announcements Questions and Replies Answer common exam questions with an AI assistant and route the rest to the right office. AI answers to common questions Routing to exam office Handover to teachers Full conversation history How It Works From the exam calendar to every student’s WhatsApp 1 Add the Exam Calendar Your team adds exam dates, deadlines and the student or parent groups each one applies to. 2 MonoChat Sends Notifications Approved WhatsApp templates deliver schedules, reminders and result announcements at the right time. 3 Handle Questions The AI assistant answers common questions and hands the rest to the exam office or teachers. Example conversations WhatsApp exam notification examples Results, registration deadlines and last-minute changes reach students where they read messages, and their follow-up questions are answered in the same thread. Exam results notification with a review booking Students are told the moment results are published and can book an exam review slot with buttons instead of emailing the department. O Orion University Exam office Hi Daniel, your midterm results are now published on the student portal. 16:00 View results Book an exam review Book an exam review 16:24 Chemistry exam reviews are on Wednesday 18 November, 14:00–16:00, in Lab 2. Which slot would you like? 16:24 14:00 14:30 15:00 14:30 16:25 Exam review booked Chemistry · Wed 18 November · 14:30 Lab 2 · Bring your student ID See you there. We will remind you the morning of the review. 16:25 Exam registration deadline reminder with fee payment A reminder template goes out before registration closes. The student confirms with details pre-filled from their file and pays the exam fee through a link. N Nova Language School Business account B2 First exam Saturday 5 December Registration closes Friday 6 November Hi Olivia, a reminder that registration for the B2 First exam closes this Friday. The exam fee is EUR 225. 10:00 Register now Ask a question Register now 10:07 Your details are filled in from your student file. Please pay the exam fee to confirm your seat. 10:07 Pay EUR 225 Paid! 10:10 Exam registration confirmed B2 First · Saturday 5 December Venue and timetable sent a week before You are registered. Good luck with your preparation! 10:10 Announcing an exam postponement on Telegram A last-minute change goes to every affected student at once, and the assistant answers the follow-up questions that would otherwise flood the office. L Lumen College Exam office History exam postponed New date: Friday 15 January · 10:00 Same room: B-204 Important: because of tomorrow's snow warning, the History exam planned for Tuesday 12 January is moved. 18:30 Got it Add to calendar Is the revision class tonight still happening? 18:34 Yes. Tonight's revision class moves online at 19:00. The link will be posted here at 18:45. 18:34 Great, thanks. 18:35 Here is the link for tonight's revision class with Mr. Reed. It opens at 18:55. 18:45 Join the class Keep exploring Student Enrollment Flows Collect applications and student registrations automatically. Course Recommendation Assistant Recommend programs and courses based on student interests. Parent Communication Automation Share announcements, reminders and updates instantly. Document Collection Flows Collect student documents and forms through guided flows. AI Student Support Assistant Answer admission and course questions automatically. First month of Growth on us Automate Exam and Deadline Notifications Keep students and parents informed about exam schedules, deadlines and results with MonoChat’s automated WhatsApp messaging. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Parent Communication for Schools URL: https://monochat.ai/solutions/education/parent-communication-automation > Automate parent communication on WhatsApp: send school announcements, reminders and student updates, and route parent replies to the right teacher or office. Home Solutions Education Parent Communication Automation Parent Communication Automation Automate Parent Communication on WhatsApp Send announcements, reminders, deadlines and student updates to parents through automated messaging flows — with clear routing for replies. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas School Business account Parent–teacher meeting Friday, 21 March · 16:00–19:00 Grade 6 · Main building Dear parent, our spring parent–teacher meeting is next Friday. Will you attend? 12:00 Yes, I will attend I cannot attend Yes, I will attend 12:14 Thank you, your attendance is noted. Would you like a 10-minute slot with the class teacher? 12:14 Yes please, after 17:00 if possible. 12:15 Your slot is 17:20 with Ms. Demir. We will remind you on Thursday. 12:15 Parent Communication Features Announcements, reminders and parent replies managed directly in chat Instant Announcements Send school, course or classroom announcements directly to parents. School notices Class updates Event announcements Policy changes Reminder Automation Reduce missed deadlines with automated parent reminders. Payment reminders Document deadlines Exam dates Meeting reminders Student Updates Share structured updates about student progress and school activities. Attendance updates Progress notes Homework alerts Report sharing Staff Handover Route parent replies to teachers, admissions or admin teams with context. Teacher routing Admin handover Unified history Follow-up automation How It Works Turn school updates into clear parent communication journeys 1 School Creates an Update Your team prepares an announcement, reminder, event notice or student update. 2 MonoChat Sends Messages Parents receive targeted updates through WhatsApp, chat or connected messaging channels. 3 Handle Replies Parent questions are routed to the right team, while follow-ups continue automatically. Example conversations WhatsApp parent communication examples Updates go out to the right parents automatically, replies reach the right teacher or office, and every exchange stays in one shared history. Notifying parents about a school bus delay Parents on one route get a live delay notice, an answer to their main worry and a confirmation when the children arrive, without calling the office. L Lumen School Transport office Good morning. Bus 3 (Riverside route) is running about 15 minutes late because of traffic. New pickup time at Oak Street: 07:50. 07:28 Thanks Contact transport office Will the children be marked late for class? 07:31 No. The school knows about the delay, so no late marks will be given to students on Bus 3. 07:31 Bus 3 arrived at school Lumen School · 08:22 All students checked in Bus 3 has arrived safely and all students are checked in. 08:22 Thank you for the updates! 08:24 Collecting a school trip fee from parents One announcement carries the trip details, answers a dietary question and collects the fee through a payment link, so the class list updates itself. L Lumen School Business account Grade 5 trip: City Aquarium Thursday 12 November · 09:00–15:00 USD 25 · Transport and lunch included Dear parent, Grade 5 is visiting the City Aquarium next month. Please confirm Noah's place by paying the trip fee. 13:00 Pay USD 25 Ask a question Noah is vegetarian. Is there a lunch option for him? 13:20 Yes, a vegetarian lunch is available. I have added it to Noah's booking. 13:20 Pay USD 25 Pay USD 25 13:21 Trip fee paid Noah Bennett · Grade 5A Vegetarian lunch noted Thank you, Noah's place is confirmed. We will send a reminder with the packing list the day before. 13:23 Routing a parent question to the class teacher An evening question is acknowledged at once and routed to the right teacher, who replies during school hours with a resource. A quick survey closes the loop. L Lumen Primary School Business account Hi, Mia said she didn't understand the fractions homework. Could her teacher help? 19:30 Thank you for letting us know. I have passed your message to Mia's maths teacher, Mr. Evans. Teachers reply during school hours, so expect an answer tomorrow morning. 19:30 Fractions practice sheet PDF · 2 pages From Mr. Evans Good morning, this is Mr. Evans. I will go over fractions with Mia in a small group at lunchtime today. Here is a practice sheet for home. 08:15 That's wonderful, thank you so much! 08:20 How happy are you with the answer you received? 08:21 Very happy Okay Not happy Keep exploring Student Enrollment Flows Collect applications and student registrations automatically. Course Recommendation Assistant Recommend programs and courses based on student interests. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. Document Collection Flows Collect student documents and forms through guided flows. AI Student Support Assistant Answer admission and course questions automatically. First month of Growth on us Automate Parent Communication Share announcements, reminders, student updates and school deadlines instantly with MonoChat’s automated messaging flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Student Enrollment Chatbot on WhatsApp URL: https://monochat.ai/solutions/education/student-enrollment-flows > Student enrollment chatbot for WhatsApp and web chat: collect applications and documents in guided flows, take deposits and send complete files to admissions. Home Solutions Education Student Enrollment Flows Student Enrollment Flows Student Enrollment on WhatsApp From First Message to Complete Application Help schools, universities and training centers collect applications, documents and registration details through guided chat conversations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth A Atlas Academy Business account Hello, I want to apply for the English preparation program. 14:30 Welcome! I will take your application here. What is your full name and date of birth? 14:30 Omar Haddad, 4 May 2007 14:31 Thanks, Omar. Which start date do you prefer? 14:31 September February September 14:32 Application received English Preparation · September Sent to the admissions office Your application is in. Next, please upload your ID and last school report. 14:32 Student Enrollment Features Collect applications, documents and student registration details directly in chat Application Collection Collect student applications and registration requests directly in chat. Student details Program selection Contact information Application intent Document Intake Guide applicants to submit required documents before enrollment. ID documents Transcripts Certificates Parent or guardian forms Eligibility & Routing Qualify students and route them to the right program or admissions team. Grade level Course interest Language level Admissions handover Enrollment Follow-Up Keep applicants moving with automated reminders and next-step messages. Missing document reminders Interview scheduling Payment prompts Unified history How It Works Turn education inquiries into structured enrollment journeys 1 Student Starts Application A student or parent asks about programs, admissions, fees or registration requirements. 2 Collect Enrollment Details MonoChat captures student information, program interest, documents and eligibility details. 3 Route & Follow Up Send complete applications to admissions teams and automate reminders for next steps. Example conversations WhatsApp student enrollment examples From a parent's first message to a paid deposit or a finished application, each step of enrollment happens in the chat and lands in your admissions records. Pre-registering a child for Grade 1 on WhatsApp A parent completes a short registration form inside WhatsApp and books a school visit in the same conversation, with a named admissions contact. L Lumen Primary School Admissions Hello, we would like to enrol our son in Grade 1 for next September. 11:02 Wonderful! Please fill in this short pre-registration form. It takes about three minutes. 11:02 Open the form Form submitted. 11:08 Pre-registration received Grade 1 · 2027–28 · Lucas Bennett Next step: school visit Thank you! Would you like to visit the school with Lucas? 11:08 Tue 10:00 Thu 14:00 Thu 14:00 11:09 See you on Thursday at 14:00. Ms. Rivera from admissions will show you around and answer your questions. 11:09 Securing a course place with a deposit payment An accepted applicant hears the news in chat, gets an instalment answer from the assistant and pays the deposit through a link to lock in the place. N Nova Tech Academy Admissions Congratulations Jason, you have been accepted to the Data Analytics Bootcamp! Secure your place with a EUR 300 deposit by 20 October. 15:00 Pay deposit Ask a question Can I pay the rest in instalments? 15:04 Yes. The remaining EUR 2,100 can be split into 3 monthly instalments, starting in November. 15:04 Pay EUR 300 deposit Pay EUR 300 deposit 15:05 Place secured Data Analytics Bootcamp · starts 2 November Welcome pack sent by email Your deposit is received and your place is confirmed. See you on 2 November! 15:07 Following up on an unfinished application A follow-up reaches the applicant who stopped halfway, answers the question that held them back, and collects the last document so the file goes to review. O Orion University Admissions Hi Sophie, your application for the MSc Marketing is almost complete. Only your personal statement is missing. 10:00 Upload it now I have a question Is there an interview as well? 10:22 Yes, shortlisted candidates have a 20-minute online interview in December. You can upload your statement here as a PDF. 10:22 personal-statement-sophie.pdf 10:40 Application complete MSc Marketing · January intake Now under review by admissions Thank you, your application is complete. We will message you here as soon as there is a decision. 10:40 Keep exploring Course Recommendation Assistant Recommend programs and courses based on student interests. Parent Communication Automation Share announcements, reminders and updates instantly. Exam & Schedule Notifications Notify students about exams, schedules and deadlines. Document Collection Flows Collect student documents and forms through guided flows. AI Student Support Assistant Answer admission and course questions automatically. First month of Growth on us Automate Student Enrollment Flows Collect applications, student details, documents and registration next steps through guided MonoChat conversations. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Political Campaign Messaging on WhatsApp URL: https://monochat.ai/solutions/elections > Reach citizens and supporters on WhatsApp: share official updates, answer questions with AI, collect feedback and manage every conversation from one inbox. Home Solutions Public & Political Communication Public & Political Communication Political Campaign Messaging on WhatsApp, From One Inbox Coordinate citizen messages, official updates, service requests and feedback across WhatsApp, Instagram, Facebook, Telegram, TikTok and web chat with MonoChat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Facebook TikTok Telegram Web Chat C Citizen Help Desk Business account I want to report a road maintenance issue in my neighborhood. 08:41 Thank you. Please share the location and a short description so we can route it to the right team. 08:41 Oak Street, next to the school. There is a large pothole. 08:43 Service request created Road maintenance · Oak Street Assigned to field operations Your request is recorded. We will message you when its status changes. 08:43 The Better Way to Manage Public Communication Public communication teams need one operating layer for citizen messages, requests, official updates, feedback and analytics. The old way Citizen messages are scattered across WhatsApp, social media, web chat and field teams. Requests, complaints and feedback are manually collected without a clear workflow. Official updates and announcements are difficult to coordinate across channels. Teams lack real-time visibility into public demand, response speed and issue trends. The MonoChat way Every citizen message lands in one shared communication inbox. Requests, feedback and applications can be categorized, routed and tracked. Official updates and segmented announcements can be coordinated from one platform. Dashboards show engagement, issue trends, response speed and operational performance. WhatsApp use cases for municipalities and public institutions Pick a citizen service to start with: request tracking, an FAQ assistant, official announcements, surveys, appointments or event registration. Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Municipal Appointment Booking Book counter, permit and office appointments without queues. Public Event Registration Register residents for events, courses and programmes. Unified Public Inbox Bring every citizen conversation into one controlled workspace MonoChat centralizes WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat messages so public communication teams can respond faster and manage requests with full context. Omnichannel citizen inbox Message ownership and team assignment Tags, notes and structured follow-up Explore the unified team inbox Unified Public Inbox WhatsApp Service request New Instagram Event question Open Facebook Public feedback Assigned Web Chat Application status Tracked Citizen Services & Requests Turn public requests into trackable service workflows Collect citizen applications, complaints, service requests and feedback through structured flows, then route each conversation to the right team or department. Complaint and request intake Department-based routing Status tracking and follow-up See workflow automation Service Request Citizen reports a neighborhood infrastructure issue. Structured Intake Please share location, category, description and photo. Your request will be routed to the relevant team. Official Updates & Feedback Coordinate public updates and understand what people care about Share official announcements, send segmented updates, collect feedback and monitor common issues without losing control of the communication flow. Segmented public updates Feedback collection Engagement and issue trend analytics See WhatsApp bulk messaging Public Update Neighborhood announcement · Segmented delivery Message Preview Road maintenance will take place tomorrow between 09:00 and 14:00. Alternative routes are available. Communication Journey From Citizen Message to Measurable Action MonoChat helps public communication teams structure requests, route responsibilities and turn feedback into operational insight. 1 Citizen sends a message A citizen contacts your team through WhatsApp, Instagram, Facebook, Telegram, TikTok or web chat. 2 Request is structured MonoChat classifies the topic, collects missing information and prepares the request for routing. 3 Team receives ownership The conversation is assigned to the right department, team or responsible person. 4 Insights become visible Managers track response speed, recurring issues, citizen sentiment and service performance. Built for Real Public Communication Workflows Use MonoChat for daily communication moments that affect trust, transparency, response quality and public service performance. Citizen Communication Manage incoming questions, requests and feedback from multiple public channels in one inbox. Municipal Service Requests Collect applications, complaints, neighborhood issues and public service requests in structured flows. Official Announcements Share official updates, public notices, reminders and event information with segmented audiences. Feedback Collection Collect opinions, satisfaction scores, complaints and suggestions through WhatsApp and chat flows. AI Public Assistant Answer repetitive questions about services, locations, documents, processes and office hours. Public Communication Analytics Track issue trends, response speed, engagement, team workload and service quality signals. Reporting & BI See Public Demand, Issue Trends and Communication Performance MonoChat gives teams visibility into citizen feedback, recurring topics, response speed, team workload and service performance. Response Speed Track how fast public questions and service requests are answered across channels. Issue Trends See recurring topics, service areas, request types and location-based demand patterns. Team Performance Measure workload, ownership, handling speed and follow-up quality across teams. Citizen Satisfaction Collect satisfaction signals after service requests, responses or public interactions. Everything Public Communication Teams Need MonoChat combines inbox, AI assistance, citizen request workflows, official updates, integrations and analytics in one platform. Built for Public Communication Designed around citizen requests, official updates, feedback, routing and transparency. Designed for Responsiveness Answer faster, route requests clearly and keep public service communication organized. Ready to Integrate Connect MonoChat with municipal, CRM, ticketing, campaign or internal systems. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered public information assistant Citizen request, complaint and application intake flows Department-based routing and assignment Official announcement and public update workflows Segmented communication and broadcast management Feedback, survey and satisfaction collection CRM, municipal, campaign or internal system integrations Engagement, issue trend and response performance dashboards What Changes With MonoChat? Move from scattered public communication to a structured, measurable and transparent communication model. What Changes With MonoChat? After Before Public Requests Tracked · Structured workflows Scattered Response Speed Faster · Routing and AI support Manual Public Updates Centralized · One communication layer Uncoordinated Visibility Measurable · Analytics and trends Limited Example conversations WhatsApp examples for municipalities and public services Three everyday citizen service conversations, automated where it helps and handed to your staff when a person is needed. Asking which documents a disabled parking permit needs A resident asks on the city website chat, gets the exact document list and books a counter appointment without calling. N Nova City Hall Typically replies instantly What do I need to apply for a disabled parking permit for my father? 20:14 You need his ID, the medical assessment report, the vehicle registration and a recent passport photo. A family member can apply on his behalf with a signed authorisation. 20:14 Download authorisation form Book an appointment Book an appointment 20:15 The mobility permits desk has these times free: 20:15 Mon 09:00 Tue 13:30 Fri 10:45 Tue 13:30 20:16 Appointment confirmed Mobility permits · Tuesday 13:30 Service Centre, desk 7 Booked. Bring the four documents and the signed form. We will remind you the day before. 20:16 Winter weather notice with road and service updates on Telegram Subscribed residents receive an official snow notice and get answers to follow-up questions from the assistant in the same chat. N Nova Municipality Official channel Heavy snow expected tonight All districts · from 22:00 Gritting teams on duty Gritting starts at 20:00 on main roads and bus routes. Hill Road will be closed to traffic from 22:00 until it is cleared. 17:30 Service changes Report an icy street Will the bins still be collected tomorrow? 18:02 Waste collection in the hill districts moves to Thursday. All other districts keep their normal day. Please leave bins at the kerb, not on the road. 18:02 Thanks, that helps. 18:03 Low rating after a service centre visit leads to a call back A resident gives a poor rating after a visit; the conversation goes straight to a named staff member who resolves the issue. N Nova Service Centre Official account Hello Michael, how was your visit to the Service Centre today? 12:40 😀 Very good 🙂 Good 🙁 Poor 🙁 Poor 12:58 I was sent home because one document was missing, but nobody told me about it when I booked. 12:59 Hi Michael, this is Sarah, Service Centre supervisor. I am sorry about that. I have added the missing document to the booking checklist, and I can see you first thing on Monday at 08:30 so you do not wait again. 13:20 Yes, Monday 08:30 Another time Yes, Monday 08:30 13:22 FAQ Frequently Asked Questions Quick answers to the most common questions. Can MonoChat manage citizen messages from multiple channels? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for public communication teams. Can MonoChat be used for citizen service requests and complaints? Yes. MonoChat can collect structured information, classify request types, route conversations to teams and track follow-up status. Can official updates be sent through MonoChat? Yes. MonoChat can help teams coordinate official announcements, reminders, event updates and segmented public communication workflows. Can MonoChat collect feedback from citizens? Yes. MonoChat can collect surveys, satisfaction scores, suggestions, complaints and structured feedback through chat-based flows. Can MonoChat integrate with existing public service systems? Yes. MonoChat can integrate with CRM, municipal systems, ticketing tools, campaign systems or internal platforms through APIs and custom workflows. First month of Growth on us Strengthen Your Public Communication Manage citizen messages, official updates, service requests and feedback across channels from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Citizen Request Tracking on WhatsApp URL: https://monochat.ai/solutions/elections/citizen-request-tracking > Track citizen requests on WhatsApp: residents report issues with photos and location, get a reference number and receive status updates until the job is done. Home Solutions Public Sector & Municipalities Citizen Request Tracking on WhatsApp Citizen Request Tracking Citizen Request Tracking on WhatsApp From Report to Resolved Residents report a broken streetlight, a water leak or uncollected waste in a WhatsApp message. MonoChat collects the photo and location, routes the request to the right department and keeps the resident updated until it is closed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Web chat Telegram N Nova Municipality Official account The streetlight outside 14 Elm Avenue has been off for three nights. 21:05 Thanks for letting us know. Please send a photo and share your location so the lighting team can find it. 21:05 Share location Send photo 📍 Location shared · 📷 1 photo 21:06 Request #REQ-20418 created Street lighting · Elm Avenue Assigned to the lighting team Your request is logged. We will message you here when the status changes. 21:06 Update on #REQ-20418: the streetlight was repaired this morning. Is it working now? Thu 11:20 Yes, fixed Still not working Citizen request management features Everything a municipal service desk needs to take in, route and close requests in chat. Guided request intake Category buttons and WhatsApp Flows forms ask for the right details for roads, lighting, waste, parks or water. Photos and location in chat Residents attach photos and share a location pin, so field teams know exactly what and where. Routing to the right department Requests are assigned by category, district or team, with the full conversation attached. Response targets and notes SLA timers, internal notes and tags keep every open request visible to supervisors. Automatic status updates Approved WhatsApp template messages tell residents when a request is received, scheduled and resolved. Closure check and rating Ask whether the issue is fixed and collect a short satisfaction rating when the request closes. Status updates Keep residents informed without phone calls When a request changes status in your system, MonoChat sends the update on WhatsApp automatically. Residents stop calling to ask, and staff stop answering the same question. Received, scheduled and resolved notices Reference number in every message Replies come back to the same conversation See WhatsApp template messages Status update WhatsApp template · sent automatically Message preview Hello Emma, your request #REQ-20418 (street lighting, Elm Avenue) has been resolved by our field team. Reply here if the problem continues. How citizen request tracking works Four steps from the first message to a closed request. 1 Resident reports an issue On WhatsApp, web chat or Telegram, from a QR code, your website or a saved number. 2 The assistant collects the details Category, description, photo and location are captured in a short guided flow. 3 The request is routed A ticket is created in your system through the API and assigned to the right department. 4 Updates until it is closed The resident gets status updates and confirms the fix, and you collect a rating. Example conversations Citizen request tracking examples on WhatsApp From a quick status check to an urgent leak, each request gets a reference number, an owner and updates. Checking the status of a council request by reference number A resident sends a reference number and the assistant reads the live status from the request system, so nobody has to call. N Nova Municipality Official account Hi, any news on request REQ-19877? The broken bench in Linden Park. 09:12 REQ-19877 · Scheduled Park furniture · Linden Park Repair planned for Thursday 14 Nov The parks team has ordered a replacement slat and the repair is planned for Thursday 14 November. 09:12 Notify me when done Add a comment Notify me when done 09:13 Done. We will message you here as soon as the repair is completed. 09:13 Reporting an overflowing waste container on Telegram The resident picks a category, sends a photo and location, and later receives a completion update with a quick rating. N Nova Municipality Official bot The recycling containers on Station Road are overflowing again. 07:48 Thanks for reporting it. Which container type is it? 07:48 Glass Paper Mixed recycling Household waste Mixed recycling 07:49 📷 1 photo · 📍 Station Road car park 07:49 Request #REQ-20533 created Waste collection · Station Road Assigned to the sanitation team Logged and sent to the sanitation team. We will update you here. 07:50 Update on #REQ-20533: the containers were emptied at 11:40. How did we do? 11:45 ⭐⭐⭐⭐⭐ ⭐⭐⭐ ⭐ Reporting a burst water pipe that needs urgent action The assistant recognises an urgent case, records the location and hands it straight to the on-duty team with the full conversation. N Nova Municipality Official account Water is gushing out of the pavement on Harbour Street, it is flooding the road! 23:17 This looks urgent. Please share your location so we can send the on-duty water team. 23:17 Share location 📍 Harbour Street 42 23:18 Hi, this is Mark from the emergency desk. A crew is on the way and should arrive within the hour. Please keep clear of the area. We will message you when the supply is safe again. 23:21 Thank you, that was quick. 23:22 FAQ Citizen request tracking: common questions Quick answers to the most common questions. How can a municipality track citizen requests on WhatsApp? Residents write to your official WhatsApp number. MonoChat guides them through a short intake, creates a request with a reference number, routes it to the right team and sends status updates until the request is closed. Can residents send photos and their location? Yes. Photos, documents and location pins can be shared directly in the chat and are saved with the request, so field teams see exactly what needs fixing and where. Does it work with our existing request or ticketing system? Yes. Through the API, webhooks and custom functions, MonoChat can create tickets in your own system, read their status and send updates when the status changes. How are requests sent to the right department? Routing rules assign each request by category, district or team. Staff work from a shared inbox with assignment, internal notes, tags and SLA timers. Can residents check the status of a request themselves? Yes. A resident sends the reference number and the assistant looks up the current status in your system, or hands the conversation to a staff member if more help is needed. Keep exploring Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Municipal Appointment Booking Book counter, permit and office appointments without queues. Public Event Registration Register residents for events, courses and programmes. First month of Growth on us Track Every Citizen Request in One Place Take in requests with photos and location, route them to the right team and keep residents updated on WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Citizen Satisfaction Surveys on WhatsApp URL: https://monochat.ai/solutions/elections/citizen-survey-feedback > Run citizen satisfaction surveys and public consultations on WhatsApp: one-tap ratings after a service, short forms and follow-up on every low score. Home Solutions Public Sector & Municipalities Citizen Surveys & Feedback Citizen Surveys & Feedback Citizen Satisfaction Surveys on WhatsApp Feedback in One Tap Ask residents how a counter visit, a repair or a new service went while it is still fresh. MonoChat sends a short survey on WhatsApp, collects ratings and comments, and alerts your team when someone is unhappy. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Web chat Instagram DM N Nova Service Centre Official account Hello Olivia, thank you for visiting the Nova Service Centre today. How satisfied were you with your visit? 15:40 😀 Very satisfied 🙂 Satisfied 🙁 Not satisfied 🙂 Satisfied 15:52 Thanks! What could we do better next time? 15:52 Shorter wait Clearer information Nothing, all good Shorter wait. I waited about 40 minutes for the permits counter. 15:54 Thank you, we have passed this to the service centre manager. Next time you can book a permits appointment here to skip the queue. 15:54 Book next time Citizen feedback features Short, timely surveys that residents actually answer, with results your teams can act on. Satisfaction after each service Send a CSAT survey automatically after a visit, an appointment or a closed request. Consultation forms WhatsApp Flows forms collect multiple-choice answers and comments for public consultations. Open comments Residents explain their answer in their own words, saved on the contact and the survey result. Photos with suggestions Residents can attach a photo or location to a suggestion, such as a spot for a new bench or crossing. Low-score follow-up A poor rating opens a conversation for the responsible team so a person can call back or reply. Results by service and office Analytics break down ratings by service, office, channel and team over time. Analytics Turn resident feedback into service improvements Every answer is linked to the service, office and conversation it came from. Managers see where residents are satisfied, where they wait too long and which topics keep coming back. CSAT by service, office and team Comments grouped with the original conversation Exports for your own reporting See analytics Consultation invitation WhatsApp template · Segment: Riverside subscribers Message preview Hello Liam, Riverside Park is being renovated next spring. Which facilities matter most to you? The survey takes about one minute. How WhatsApp citizen surveys work Four steps from the service moment to a better service. 1 Choose the moment After a visit, an appointment, a closed request or as a consultation for subscribed residents. 2 Build the survey Rating buttons, multiple choice and a comment field, in a no-code flow or WhatsApp Flows form. 3 Residents answer in chat One tap for the rating, a few seconds for a comment, in the language they use. 4 Act on the results Low scores reach the right team, and analytics show trends by service and office. Example conversations Citizen survey and feedback examples on WhatsApp A public consultation, a low score that gets a person's attention and a resident suggestion with a photo. Public consultation on a park renovation with WhatsApp Flows Subscribed residents answer a one-minute consultation form, and every answer is saved for the parks team's planning. N Nova Municipality Official account Hello Liam, Riverside Park is being renovated next spring. Would you share your view? It takes about one minute. 18:00 Start survey Not now Start survey 18:21 Which facilities matter most to you? You can choose up to two. 18:21 Playground Shaded seating Outdoor fitness Dog area Shaded seating, Playground 18:22 Thank you for taking part Riverside Park consultation Results shared with subscribers in March Your answers have been recorded. We will share what residents chose and the final plan. 18:23 A low rating after a road repair triggers a follow-up A resident is unhappy with a repair. The rating opens a conversation for the roads team, and a named engineer arranges a re-inspection. N Nova Municipality Official account Your request #REQ-20102 (road surface, Birch Street) is closed. Are you happy with the repair? 16:10 Yes Partly No No 16:30 The patch is already cracking after two days of rain. 16:31 Hi, I'm David, roads engineer. Thanks for telling us. I have reopened the request and will inspect the patch on Wednesday morning. You will get an update here the same day. 17:05 Sending a suggestion with a photo from Instagram A resident suggests a shelter at a bus stop via Instagram DM; the suggestion is logged with photo and location for the transport team. N Nova Municipality Official account Could you add a shelter at the Linden Lane bus stop? Lots of older people wait here in the rain. 08:44 Thank you for the suggestion. Could you send a photo of the stop so the transport team can see the space? 08:44 📷 1 photo 08:46 Suggestion recorded Bus stop shelter · Linden Lane Sent to the transport planning team Your suggestion is with the transport planning team. We will let you know when it is reviewed. 08:46 FAQ Citizen surveys on WhatsApp: common questions Quick answers to the most common questions. How do you run a citizen satisfaction survey on WhatsApp? MonoChat sends a short survey with rating buttons after a service, such as a counter visit or a closed request. Answers and comments are saved on the contact and appear in analytics by service and office. Can we run a public consultation with residents? Yes. A WhatsApp Flows form or a no-code flow can ask several questions with multiple-choice answers and comments, sent to residents who subscribed to updates for their area. What happens when a resident gives a low rating? You can route low scores to the responsible team as a new conversation in the shared inbox, so a staff member follows up with the resident directly. Do residents need to opt in to receive surveys? A survey sent right after a resident has contacted you continues an existing conversation. For consultations sent to a wider list, use residents who opted in to receive messages from you. Can we see results by office or service? Yes. Ratings are tagged with the service, office, channel and team, so analytics show where satisfaction is high and where it needs attention. Keep exploring Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Municipal Appointment Booking Book counter, permit and office appointments without queues. Public Event Registration Register residents for events, courses and programmes. First month of Growth on us Hear From Residents After Every Service Collect ratings, comments and consultation answers on WhatsApp, and follow up on every low score with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Municipal Appointment Booking on WhatsApp URL: https://monochat.ai/solutions/elections/municipal-appointment-booking > Let residents book city hall, permit and service centre appointments on WhatsApp 24/7, with document checklists, reminders and one-tap rescheduling. Home Solutions Public Sector & Municipalities Municipal Appointment Booking Municipal Appointment Booking Municipal Appointment Booking on WhatsApp No Queues, No Phone Calls Residents pick the office, the service and a free slot in a WhatsApp chat, receive the list of documents to bring and get a reminder the day before. Your counters see fewer walk-in queues and fewer no-shows. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Web chat Instagram DM N Nova City Hall Official account I need an appointment with the building permits office. 10:02 Of course. What is the appointment for? 10:02 New application Submit missing documents Speak to a planner Speak to a planner 10:03 These times are free with the planning team next week: 10:03 Mon 09:30 Wed 14:00 Thu 11:15 Wed 14:00 10:03 Appointment confirmed Building permits · Wednesday 14:00 Service Centre, 2nd floor, desk 4 Please bring your ID and the parcel number. We will send a reminder the day before. 10:04 City hall appointment system features Everything residents need to book, prepare for and attend an appointment, inside one chat. Office and service selection Buttons and WhatsApp Flows guide residents to the right office, service and appointment type. Live available slots Free times come from your own appointment system through the API, so there is no double booking. Document checklists Each confirmation lists the documents to bring, so residents do not need a second visit. Reminders before the visit An approved WhatsApp template reminds residents the day before with the time and desk. Reschedule or cancel in chat Residents change or cancel with one tap, and the freed slot is available to someone else. Several offices, one number Service centres, departments and branches share one official number and a team inbox. WhatsApp Flows A booking form residents finish in under a minute WhatsApp Flows show the office, service, date and time as a native form inside WhatsApp. Residents complete it without leaving the chat, and the appointment is written to your system. Office, service, date and time in one form Contact details pre-filled from the chat Confirmation and reminder sent automatically See WhatsApp Flows Appointment reminder WhatsApp template · sent the day before Message preview Hello Thomas, a reminder of your appointment tomorrow at 14:00 with the building permits office, Service Centre desk 4. Please bring your ID and parcel number. How municipal appointment booking works Four steps from a WhatsApp message to an on-time visit. 1 Resident asks for an appointment On WhatsApp, web chat or Instagram, or from a link on your service pages. 2 Picks the service and slot Live availability from your appointment system, shown as buttons or a form. 3 Gets confirmation and a checklist Time, place, desk and the documents to bring, all in the chat. 4 Reminder and easy changes A reminder the day before, with one-tap reschedule or cancel. Example conversations Municipal appointment booking examples on WhatsApp Rescheduling, preparing for a social services visit and taking a freed-up slot, all without a phone call. Rescheduling a city hall appointment from the reminder The day-before reminder includes a reschedule button; the resident picks a new slot and the old one is released. N Nova City Hall Official account Appointment tomorrow Business licensing · Thu 09:45 Service Centre, desk 3 Hello Rachel, a reminder of your appointment tomorrow. Please bring your company registration and lease agreement. Wed 16:00 Confirm Reschedule Cancel Reschedule Wed 16:20 These times are free with business licensing: Wed 16:20 Fri 10:30 Mon 08:45 Tue 15:15 Mon 08:45 Wed 16:21 Appointment moved Business licensing · Mon 08:45 Service Centre, desk 3 Your appointment is moved and Thursday's slot is released for someone else. Wed 16:21 Booking a social services appointment for an elderly parent A family member books on web chat, gets the documents to bring and adds a note so the social worker is prepared. N Nova Social Services Typically replies instantly I would like an appointment about home care support for my mother. 13:02 Of course. Would you like the meeting at the office or a home visit? 13:02 At the office Home visit Home visit 13:03 A social worker can visit on these days: 13:03 Tue 10:00 Wed 14:00 Tue 10:00. She uses a wheelchair, the entrance is at the back. 13:04 Home visit booked Home care assessment · Tue 10:00 Bring: ID, recent medical reports Booked, and your note about the entrance is added for the social worker. 13:04 Getting an earlier slot when someone cancels A resident on the waitlist is offered a freed-up appointment and accepts it in one tap. N Nova City Hall Official account Good news, James: an earlier slot is free at the building permits office, tomorrow at 11:30. Your current appointment is on 28 November. Would you like the earlier one? 15:12 Take tomorrow 11:30 Keep 28 Nov Take tomorrow 11:30 15:14 Appointment updated Building permits · Tomorrow 11:30 Service Centre, 2nd floor, desk 4 Done. Your 28 November slot has been released. 15:14 Perfect, thank you! 15:15 FAQ Municipal appointment booking: common questions Quick answers to the most common questions. How can residents book a city hall appointment on WhatsApp? They message your official number, choose the office and service with buttons or a WhatsApp Flows form, pick a free time and receive a confirmation with the documents to bring. Does it connect to our existing appointment system? Yes. MonoChat connects through its API, webhooks and custom functions, so available slots are read from your own system and new bookings are written back to it. Can residents reschedule or cancel an appointment? Yes. Reminders include reschedule and cancel buttons. A cancelled slot becomes available again in your system for other residents. Do residents get appointment reminders? Yes. An approved WhatsApp template message is sent before the appointment with the time, location and desk, which helps reduce no-shows. Can several offices use the same WhatsApp number? Yes. Departments and service centres share one official number. Conversations are routed to the right team in a shared inbox. Keep exploring Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Public Event Registration Register residents for events, courses and programmes. First month of Growth on us Replace Counter Queues With Appointments Let residents book, prepare for and attend municipal appointments from one WhatsApp chat with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Public Announcements for Municipalities URL: https://monochat.ai/solutions/elections/public-announcement-broadcasts > Send official public announcements on WhatsApp: water outages, road closures and service changes, sent only to subscribed residents by district and topic. Home Solutions Public Sector & Municipalities Public Announcement Broadcasts Public Announcement Broadcasts WhatsApp Public Announcements Official Notices Residents Actually Read Planned water outages, road closures, waste collection changes and service centre hours: send official notices on WhatsApp to residents who opted in, by district and topic, and answer their follow-up questions in the same chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Telegram Twilio SMS N Nova Municipality Official account Planned water outage Riverside district · Tue 09:00–15:00 Mains renewal works Hello Daniel, water will be off in your district on Tuesday from 09:00 to 15:00 while a main is renewed. Please store water in advance. Mon 17:00 Affected streets Stop these updates Affected streets Mon 17:12 Mill Road, Harbour Street, Linden Lane and the Riverside housing blocks A–D. A water tanker will be parked at Riverside Park from 10:00. Mon 17:12 Thanks, good to know in advance. Mon 17:13 Update: water has been restored in Riverside district. Thank you for your patience. Tue 14:20 Public announcement system features Send the right official notice to the right residents, and handle the questions that follow. Opt-in subscriptions Residents subscribe with a keyword, a QR code or a form, and can stop updates at any time with one tap. District and topic segments Contact fields and tags let you target a neighbourhood, a street list or a topic such as water or roads. Approved template messages Official notices go out as approved WhatsApp templates with a clear title, time window and buttons. Replies answered automatically The AI assistant answers follow-up questions about the notice from the details you provide. Delivery and read reports See how many subscribers received and read each announcement, and which buttons they used. Official, consistent channel One verified number for every department, so residents know the message really comes from you. Bulk messaging Reach only the residents a notice affects A water outage in one district should not reach the whole city. Segment subscribers by district, street or topic, schedule the announcement and send the all-clear in the same thread. Segments built from tags and contact fields Schedule notices ahead of planned works Follow-up update in the same conversation See WhatsApp bulk messaging Road closure notice WhatsApp template · Segment: Old Town subscribers Message preview Harbour Street will be closed to traffic on Saturday from 07:00 to 13:00 for resurfacing. Buses 4 and 12 will use Mill Road. Tap below to see the diversion map. How official WhatsApp announcements work Three steps from subscription to a delivered notice. 1 Residents subscribe They opt in on your website, by sending a keyword or by scanning a QR code at a service centre, and choose their district and topics. 2 You send the notice Pick an approved template, choose the segment and send now or schedule it. 3 Questions get answered Replies come back to the shared inbox, where the AI assistant and your team answer them. Example conversations WhatsApp public announcement examples Subscriptions, alerts and service changes, each sent only to residents who asked for them, with replies answered in the same chat. Subscribing to official announcements for your neighbourhood A resident scans a QR code at the service centre, picks a district and topics, and confirms the subscription in a few taps. N Nova Municipality Official account UPDATES 10:31 Welcome! We send official notices about outages, road works and services. Which district do you live in? 10:31 Old Town Riverside Eastside Riverside 10:32 Which topics would you like to receive? 10:32 Water & power Roads & transport Waste collection All topics All topics 10:32 Subscription confirmed Riverside · All topics Reply STOP at any time to unsubscribe You are subscribed to official Riverside announcements. 10:33 Receiving a storm warning and park closures on Telegram An official weather alert reaches subscribers instantly, and the assistant answers what it means for their area. N Nova Municipality Official channel Storm warning · Saturday Strong winds from 14:00 to 22:00 All parks and cemeteries closed Please secure loose items on balconies and avoid parking under trees. Saturday's farmers market is cancelled. Fri 18:00 Emergency numbers Report fallen tree Is the Eastside sports hall still open for the youth tournament? Fri 18:20 Indoor venues stay open. The Eastside sports hall tournament goes ahead as planned; the outdoor pitches are closed. Fri 18:20 Great, thanks for the quick answer. Fri 18:21 Holiday waste collection changes and managing topics Subscribers get the new collection days, ask a follow-up question and adjust which topics they receive. N Nova Municipality Official account Holiday collection schedule 24 Dec – 2 Jan · Riverside Collections move one day later Hello Laura, during the holidays your household waste is collected one day later than usual. Christmas trees are collected on 8 and 9 January. 09:00 Full schedule Manage topics Does the recycling collection move too? 09:14 Yes, recycling also moves one day later. Your next recycling collection is on Friday 27 December. 09:14 Manage topics 09:15 You receive: Water & power, Roads & transport, Waste collection. Tap a topic to turn it off. 09:15 Water & power Roads & transport Waste collection FAQ Public announcements on WhatsApp: common questions Quick answers to the most common questions. Do residents need to opt in to receive announcements on WhatsApp? Yes. WhatsApp requires opt-in before an organisation sends messages a person did not ask for. Residents subscribe through your website, a keyword message or a QR code, and every notice includes an easy way to stop the updates. Can we send an announcement to only one district? Yes. Subscribers are segmented with tags and contact fields such as district, street or topic, so a notice reaches only the residents it affects. What kinds of official notices can we send? Service information such as planned outages, road closures, waste collection changes, office hours and emergency service updates, sent as approved WhatsApp template messages. What happens when residents reply to an announcement? Replies land in the shared team inbox. The AI assistant answers common follow-up questions from the details you provide and hands the rest to staff. Can we also send announcements by SMS or Telegram? Yes. MonoChat also supports Telegram and SMS through Twilio, so you can reach residents on the channels they use. Keep exploring Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Municipal Appointment Booking Book counter, permit and office appointments without queues. Public Event Registration Register residents for events, courses and programmes. First month of Growth on us Send Official Notices Residents Read Share outages, closures and service changes with subscribed residents on WhatsApp, and answer their questions in the same chat with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Public Event & Course Registration on WhatsApp URL: https://monochat.ai/solutions/elections/public-event-registration > Register residents for municipal courses, festivals and programmes on WhatsApp: browse events, sign up with a form, get reminders and join waitlists in chat. Home Solutions Public Sector & Municipalities Public Event Registration Public Event Registration Public Event & Course Registration Sign Up in One WhatsApp Chat Courses at the community centre, summer sports schools, festivals and workshops: residents browse what is on, register with a short form, upload documents when needed and get a reminder before it starts. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Instagram DM Web chat N Nova Community Centre Official account Hi, are there any coding courses for teenagers this autumn? 19:15 Coding for Teens (13–17) Tuesdays 17:00–19:00 · 8 weeks from 4 Nov Free · 6 places left Yes! Our Coding for Teens course starts on 4 November at the Eastside Community Centre. 19:15 Register Other courses Register 19:16 Great. Please fill in the participant's name, age and a parent contact in this short form. 19:16 Open form Registration confirmed Coding for Teens · Tue 4 Nov, 17:00 Eastside Community Centre, room 2 Leo is registered. We will send a reminder the day before the first lesson. 19:19 Event and course registration features From browsing the programme to showing up on the day, the whole registration happens in chat. Programme as carousels Show courses, workshops and events as WhatsApp carousel cards with an image, date and register button. Registration forms WhatsApp Flows collect participant details, age group and preferences in a native form. Documents and photos Collect documents such as a health form or proof of residence directly in the chat when a programme requires them. Course fees by payment link For paid courses, send a payment link through your own payment provider and confirm once it is paid. Capacity and waitlists When places run out, residents join a waitlist and are offered a place as soon as one opens. Reminders and changes Approved templates send reminders, venue changes and cancellations to every registered participant. Carousel messages Show the whole programme in one message Send this season's courses or this month's events as a swipeable carousel. Each card has a photo, the key details and a button that starts the registration. One card per course or event Register button on every card Send to subscribed residents by area or interest See WhatsApp carousel messages Event reminder WhatsApp template · sent the day before Message preview Hello Grace, see you tomorrow at the Spring Garden Workshop, 10:00 at Riverside Park greenhouse. Gloves and tools are provided. Tap below if you can no longer attend. How public event registration works Four steps from the programme to a full room. 1 Publish the programme Add courses and events with dates, capacity and requirements. 2 Residents browse and register They ask in chat or tap a carousel card, then complete a short form. 3 Confirm and collect what is needed Documents, consent or a course fee, all handled in the conversation. 4 Remind and fill free places Reminders before the start, and waitlisted residents get freed places. Example conversations WhatsApp event and course registration examples Registering a child with documents, joining a waitlist for a full event and paying a course fee by link. Registering a child for summer sports school with a health form A parent chooses the sport and age group, fills in a form and uploads the health form in the same chat. N Nova Sports Department Official account I want to register my daughter for the summer sports school. She is 9. 20:31 Great! For ages 8–10 we have these sports from 1 July: 20:31 Swimming Basketball Gymnastics Gymnastics 20:32 Please complete the registration form and send a photo of the signed health form. 20:32 Open form 📷 Health form 20:38 Registration confirmed Gymnastics · Ages 8–10 · Mon/Wed 10:00 Eastside Sports Hall Mia is registered. We will send the kit list and a reminder before the first session. 20:39 Joining the waitlist for a full city event on Instagram The resident asks about a sold-out free workshop, joins the waitlist and is offered a place when one opens. N Nova Culture Official account Are there still places for the Saturday pottery workshop at the library? 12:10 The pottery workshop on Saturday 23 November is full. Would you like to join the waitlist? 12:10 Join waitlist See other workshops Join waitlist 12:11 You are number 2 on the waitlist. We will message you if a place opens. 12:11 A place has opened for Saturday's pottery workshop at 14:00. Would you like it? We will hold it for you until 18:00 today. Thu 09:30 Yes, book me No, thanks Paying the fee for a municipal swimming course by link The resident chooses a course group and pays through the municipality's payment provider; the place is confirmed after payment. N Nova Aquatic Centre Official account I'd like to sign up for adult beginner swimming. 07:55 The next 10-lesson course starts on 6 January. Which group suits you? 07:55 Mon/Wed 19:00 Sat 09:00 Mon/Wed 19:00 07:56 Adult beginner swimming Mon/Wed 19:00 · 10 lessons from 6 Jan €60.00 Here is your secure payment link. Your place is confirmed once payment is received. 07:56 Pay €60.00 Payment received, thank you Chris. See you on 6 January at 19:00. Bring a swimming cap. 08:03 FAQ Event and course registration on WhatsApp: common questions Quick answers to the most common questions. How do residents register for a municipal course on WhatsApp? They message your official number or tap a course in a carousel message, then fill in a short WhatsApp Flows form. They receive a confirmation with the date, time and venue in the same chat. Can we limit places and run a waitlist? Yes. Registrations are checked against capacity in your system. When a course is full, residents join a waitlist and are offered a place when someone cancels. Can we collect documents or fees for a programme? Yes. Residents can upload documents and photos in the chat, and for paid courses you can send a payment link through your own payment provider. How do we tell participants about changes or cancellations? Send an approved WhatsApp template message to everyone registered for that event, with the new time or venue. Replies come back to your team inbox. Can residents subscribe to hear about new courses and events? Yes. Residents opt in by interest or area, and you send the new programme only to those who subscribed. They can stop the updates at any time. Keep exploring Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Service FAQ Assistant Answer questions about services, hours and documents 24/7. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Municipal Appointment Booking Book counter, permit and office appointments without queues. First month of Growth on us Fill Your Courses and Events Through Chat Let residents browse, register, pay where needed and get reminders for municipal programmes on WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Public Service FAQ Chatbot on WhatsApp URL: https://monochat.ai/solutions/elections/public-service-faq-assistant > Answer citizen questions on WhatsApp 24/7 with an AI assistant trained on your service guides: documents, fees, hours and next steps, plus staff handover. Home Solutions Public Sector & Municipalities Public Service FAQ Assistant Public Service FAQ Assistant Public Service FAQ Assistant Answers for Citizens 24/7 Which documents do I need? When is the office open? How much is the fee? MonoChat's AI assistant answers from your official service information on WhatsApp and web chat, and passes anything it cannot answer to your staff. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Web chat Facebook Messenger N Nova City Hall Official account What do I need to apply for a street café licence? 18:47 For a street café licence you need: a completed application form, your business registration, a site plan showing table layout and proof of liability insurance. The application is reviewed by the licensing office. 18:47 Download form Opening hours Book an appointment Opening hours 18:48 Licensing Office Mon–Fri · 08:30–16:30 Service Centre, ground floor You can also submit the documents by appointment to avoid waiting at the counter. 18:48 Book an appointment Government chatbot features for public services A citizen assistant that answers from the information you approve, and knows when to involve a person. Answers from your knowledge base Upload service guides, fee schedules, forms and web pages; the AI assistant answers from that content only. Document checklists Explain exactly which documents each service needs and send the official form as a PDF or link. Replies in the citizen's language The assistant answers in the language the resident writes in, helpful for international residents and visitors. Next step in the same chat Quick-reply buttons lead to booking an appointment, reporting an issue or reaching the right office. Handover to staff Questions the assistant cannot answer go to the right team in a shared inbox, with the full conversation. Topics you can measure Analytics show which questions come up most, so you can improve web pages and service guides. AI knowledge base One source of truth for every citizen answer Give the assistant your official service information once. When a fee, a form or opening hours change, update the knowledge base and every channel answers the new way. Service guides, PDFs and web pages as sources Answers limited to the content you approve Unanswered questions flagged for your team See the AI knowledge base Answer from your service guide Source: Residence registration · updated by your team Assistant reply To register your new address, bring your ID card and a rental contract or title deed to any Service Centre. Registration is free and done on the same day. How to launch a public service FAQ assistant Four steps from your service information to answers on WhatsApp. 1 Connect your official channels Your WhatsApp Business API number, web chat on your site and Messenger if you use it. 2 Add your service information Upload service guides, fee schedules, forms and the pages citizens visit most. 3 Set handover rules Decide which topics go to which office and when a staff member should take over. 4 Go live and improve Review frequent questions in analytics and fill the gaps in your content. Example conversations Government chatbot examples on WhatsApp The assistant answers from your official information, in the resident's language, and involves staff when a question needs judgement. Renewing a market stall permit and paying the fee online A stallholder asks about the renewal, gets the fee and deadline from the fee schedule and pays through the city's payment link. N Nova City Hall Official account How do I renew my stall permit for the Saturday market? 08:05 Saturday market permits are renewed every six months. The renewal for January–June is due by 15 December. You need your permit number; no documents are required if your details have not changed. 08:05 Renew now My details changed Renew now. Permit SM-0412. 08:06 Market stall permit SM-0412 Saturday market · Jan–Jun $180.00 Here is your secure payment link. Your renewed permit is sent here once the payment is received. 08:06 Pay $180.00 A resident asks about bulky waste in Spanish The assistant replies in the language the resident writes in, using the same approved service information, and books the pickup. N Nova City Hall Official account Hola, ¿cómo puedo deshacerme de un sofá viejo? 17:22 Hola. La recogida de muebles y enseres es gratuita, una vez al mes por vivienda. Puede dejarlo en el punto limpio de Mill Road o pedir que lo recojamos en su puerta. 17:22 Pedir recogida Horario del punto limpio Pedir recogida 17:23 Recogida programada Muebles · martes 19 de noviembre Déjelo en la acera antes de las 07:00 Listo. Le enviaremos un recordatorio el lunes por la tarde. 17:24 When the chatbot hands a question to a staff member A question about a boundary dispute needs a person. The assistant says so and passes the conversation to the planning office with its history. N Nova City Hall Official page My neighbour built a fence that I think is on my land. What can the council do? 11:30 Boundary questions depend on your property records, so I am passing this to the planning office. They usually reply within one working day. 11:30 Hello, I'm Anna from the planning office. Could you send your address and a photo of the fence? I will check it against the cadastral map. 13:05 📷 2 photos · 18 Oak Lane 13:09 Thank you. I have opened a case and will call you on Thursday with what the map shows and your options. 13:12 FAQ Public service chatbot: common questions Quick answers to the most common questions. What can a municipality chatbot answer on WhatsApp? Anything covered by the information you give it: required documents, fees, opening hours, office locations, application steps and service rules. It answers from your knowledge base, not from guesses. How do we stop the assistant from giving wrong information? The AI assistant answers from the content you upload and approve. When a question is outside that content, it says so and hands the conversation to a staff member instead of inventing an answer. Can citizens ask questions in other languages? Yes. The assistant replies in the language the citizen writes in, using the same approved information. What happens when the assistant cannot help? The conversation moves to the right team in the shared inbox with its full history. Staff can reply from the same official number, add notes and reassign it. Can the assistant send forms and documents? Yes. It can send official forms as PDFs or links, and residents can send documents and photos back in the same chat. Keep exploring Citizen Request Tracking on WhatsApp Log service requests with photos and location and send status updates. Public Announcement Broadcasts Share official notices, outages and closures with subscribers. Citizen Surveys & Feedback Run short surveys and collect satisfaction feedback in chat. Municipal Appointment Booking Book counter, permit and office appointments without queues. Public Event Registration Register residents for events, courses and programmes. First month of Growth on us Answer Citizen Questions Around the Clock Give residents accurate answers from your official information on WhatsApp and web chat, with your team ready when a person is needed. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for Gyms & Wellness Studios URL: https://monochat.ai/solutions/fitness-wellness > Book classes from Instagram and WhatsApp, sell memberships, convert trial leads and automate reminders and renewals with an AI assistant. Start free today. Home Solutions Fitness & Wellness MonoChat for Fitness & Wellness WhatsApp Chatbot for Gyms & Studios That Turns Chats Into Members Automate class bookings, trial inquiries, membership sales, reminders and renewals across Instagram, WhatsApp and your customer channels. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Class booking from Instagram DMs WhatsApp membership sales Automated reminders and renewals N Nova Studio Business account Hi, do you have beginner pilates classes this week? I'd like to try one before buying a package. 18:02 Hi Maya! Yes, we do. Which day suits you for a trial class? 18:02 Thu 18:30 Sat 10:00 Saturday 10:00. 18:03 Trial class booked Beginner Pilates · Sat 10:00 Reminder set for Friday See you on Saturday! Would you like to see our membership packages too? 18:03 View packages A Cleaner Way to Run Customer Conversations Fitness and wellness teams need fewer disconnected conversations and more structured customer journeys. The old way Bookings come from Instagram, WhatsApp, calls and forms with no single view. Staff manually answer the same class, trainer, price and package questions. Trial leads are easy to miss when conversations are busy. Renewals depend on manual follow-up and inconsistent reminders. The MonoChat way Capture every inquiry from connected channels in one shared inbox. Guide customers from first question to booking or membership purchase. Automate class reminders, confirmations and package expiry follow-ups. Use AI to answer common questions and hand over to your team when needed. Operations Layer Connect Conversations With Your Studio Operations MonoChat can work as the conversational layer between your customers, your team and your existing booking, CRM or internal systems. Team Inbox Assign customer conversations and manage follow-ups from one place. Learn more Workflow Automation Trigger reminders, confirmations, renewals and handoffs automatically. Learn more AI When It Helps Answer repetitive questions instantly while keeping your team in control. Learn more Ready to Integrate Connect MonoChat with your booking tools, CRM and internal workflows. Learn more Built for Fitness & Wellness Workflows Use MonoChat for the customer moments that affect bookings, sales, attendance and retention. Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. WhatsApp Membership Sales Sell memberships and packages through conversational flows. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. Renewal & Package Reminders Automatically remind members before packages expire. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. Class Booking Book classes directly from Instagram and WhatsApp Let prospects ask about pilates, yoga, gym sessions or wellness services and move them into a guided booking flow without leaving the conversation. Instagram DM booking journeys WhatsApp confirmation messages Agent handoff for special requests Class Booking Flow Instagram DM to confirmed trial Choose class type Select preferred day Confirm trial session Membership Growth Sell memberships and packages through chat Turn interest into revenue with conversational membership flows that explain options, collect preferences and route ready-to-buy customers to the next step. Package recommendation flows Trial-to-member follow-up Sales conversations in one inbox Customer Interest I want to know which package is best if I can train three times a week. MonoChat Assistant Recommend the right membership option, collect goals and route high-intent customers to your sales team. Goal Strength & mobility Intent Ready to buy Retention Automation Keep members active with smart reminders Reduce no-shows and missed renewals with automated class reminders, attendance confirmations, package expiry alerts and re-engagement messages. Class reminders Renewal and package expiry alerts Inactive member reactivation Retention Workflow Reminders, renewals and reactivation Before class Send reminder and confirmation Package ending Send renewal message Inactive member Trigger re-engagement flow Customer Journey From First Message to Long-Term Member MonoChat helps studios and wellness teams create a smoother customer journey from inquiry to booking, purchase and retention. 1 Customer asks A lead asks about classes, schedules, trainers, pricing or trial availability. 2 MonoChat guides AI or rule-based flows answer questions and collect the right details. 3 Booking happens The customer confirms a trial, class, package or membership conversation. 4 Follow-up continues Reminders, renewals and reactivation messages keep the journey moving. Everything You Need to Automate the Journey MonoChat combines customer messaging, AI assistance, automation and integrations for modern fitness and wellness operations. Unified inbox for WhatsApp, Instagram, Facebook, Telegram and web chat Instagram DM and WhatsApp booking flows Membership and package sales automation Trial class lead capture and qualification Class reminder and confirmation workflows Renewal and package expiry reminders AI assistant for schedules, trainers, pricing and FAQs Agent handoff for high-intent or sensitive conversations Custom integrations with CRM, booking tools and internal systems Example conversations WhatsApp chatbot examples for gyms and studios Three everyday member conversations a fitness business can automate end to end, with your team stepping in when a person is needed. Freezing a gym membership on WhatsApp A member asks to pause their membership while travelling, confirms the dates and gets a new end date without calling the front desk. A Atlas Fitness Business account Hi, I'm travelling for work from 2 to 23 November. Can I freeze my membership? 09:14 Hi Daniel! Annual members can freeze for up to 30 days a year. Shall I freeze yours from 2 to 23 November? 09:14 Yes, freeze it Change dates Yes, freeze it 09:15 Membership frozen 2 Nov – 23 Nov · 22 days End date moved by 22 days Done. We'll message you the day before you're back so you can book your first class. 09:15 Perfect, thanks! 09:16 Booking a personal training session from the website chat A visitor asks about personal training, picks a coach and a time, and pays for an intro session through a payment link in the chat. A Atlas Fitness Typically replies in minutes Do you offer personal training? I want to get stronger but I've never lifted weights. 19:40 We do! Beginners start with a 60-minute intro session covering technique and a first plan. Coaches with free slots this week: 19:40 Jake · Tue 07:00 Olivia · Wed 18:00 Olivia · Sat 09:00 Olivia · Wed 18:00 19:41 Intro PT session Coach Olivia · Wed 14 Oct, 18:00 $45 Great choice. Pay with the secure link to lock in the slot. 19:41 Pay $45 Paid! 19:43 Payment received. Olivia will meet you at reception on Wednesday. Bring trainers and a water bottle. 19:43 Waitlist alert when a spot opens in a full class When someone cancels, the next member on the waitlist gets a WhatsApp message and claims the spot with one tap, so the class runs full. P Pulse Cycle Studio Business account Good news, Hannah! A spot just opened in Thursday's 07:00 Spin with Marco. You're first on the waitlist. 21:05 Take the spot Skip this time Take the spot 21:07 You're booked Spin · Thu 15 Oct, 07:00 Bike 12 · 1 class credit used The spot is yours. Bike 12 will be set up for you. 21:07 Can I rent cycling shoes there? 21:08 Yes, shoes are $3 at reception in sizes 36 to 47. Come 10 minutes early to clip in. 21:08 FAQ Questions About MonoChat for Gyms and Studios Quick answers to the most common questions. Can MonoChat help customers book classes from Instagram? Yes. MonoChat can guide Instagram DM conversations into structured booking flows for pilates, yoga, fitness classes, trial sessions and wellness appointments. Can we sell memberships through WhatsApp? Yes. MonoChat can help explain packages, collect customer preferences, qualify interest and continue membership sales conversations through WhatsApp. Can MonoChat send automatic class reminders? Yes. You can automate class reminders, confirmations, follow-ups and package expiry messages to reduce no-shows and improve retention. Can AI answer questions about schedules and trainers? Yes. MonoChat can use AI-powered assistants to answer common questions about schedules, trainers, pricing, services, nutrition guidance and studio policies. Can MonoChat integrate with our booking or CRM system? Yes. MonoChat can connect with external booking systems, CRMs and internal tools through APIs and custom workflow integrations. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. First month of Growth on us Build a Smarter Fitness & Wellness Customer Journey Automate class bookings, membership conversations, trial leads, reminders and renewals with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Fitness & Nutrition FAQ Chatbot for Gyms URL: https://monochat.ai/solutions/fitness-wellness/ai-nutrition-faq-assistant > Give members instant AI answers about class schedules, trainers, memberships and general nutrition, with a safe handover to your team when it matters. Home Solutions Fitness & Wellness AI Nutrition & FAQ Assistant AI Nutrition & FAQ Assistant AI Fitness & Nutrition Assistant That Answers Members Instantly Help members and prospects get instant answers about schedules, trainers, memberships, class types and general nutrition guidance — with safe handover to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account What should I eat before a morning workout? 07:05 For most people a light snack 30–60 minutes before works well, such as a banana or yogurt with oats. For a personal plan, our dietitian can help. 07:05 Good to know. Is there a spinning class on Saturday? 07:06 Yes, Spinning at 11:00 and there are 4 spots left. 07:06 Book a spot Talk to a dietitian AI Assistant Features Give instant answers while keeping sensitive questions under team control Nutrition FAQ Answers Answer common nutrition and wellness questions instantly in chat. General meal guidance Pre-workout questions Post-class tips Healthy habit FAQs Schedule Assistance Help customers find classes, times, branches and availability. Class schedules Trainer availability Branch questions Trial class guidance Trainer & Program Info Explain trainer profiles, class types and suitable programs. Trainer details Pilates levels Yoga styles Personal training options Safe Handover Rules Escalate sensitive, medical or sales-related questions to your team. Human handover Medical disclaimer prompts Sales escalation Unified chat history How the AI Fitness FAQ Assistant Works Turn repeated questions into instant, controlled AI conversations 1 Customer Asks a Question A member or prospect asks about nutrition, schedules, trainers, packages or class details. 2 AI Answers Instantly MonoChat uses your approved knowledge, FAQs and flows to respond with relevant guidance. 3 Handover When Needed Complex, medical or high-intent sales questions are routed to your team with full context. Example conversations AI fitness and nutrition chatbot examples An AI assistant that answers from your studio's own information, in the member's language, and knows when to hand over to a person. Post-workout nutrition question answered by AI A member asks what to eat after training and gets a general answer, then reserves a meal from the gym café in the same chat. A Atlas Fitness Business account What should I eat after leg day? I train at 7pm. 17:30 A common approach is a meal with protein and carbohydrates within a couple of hours, such as chicken or tofu with rice, or Greek yogurt with fruit. Our café also serves protein bowls until 21:00. 17:30 How much is the protein bowl? 17:31 Protein Bowl Chicken or tofu · rice · greens $12 · café open until 21:00 Want me to keep one for you after class? 17:31 Reserve one Talk to a nutrition coach Reserve one 17:32 Done! A chicken bowl will be ready at the café at 20:15 under your name. 17:32 Pregnancy and exercise question handed to an instructor When a member mentions pregnancy, the AI does not give exercise advice and hands the chat to a qualified instructor with the full context. N Nova Pilates Business account Hi, I'm 14 weeks pregnant. Is it OK to keep doing Reformer classes? 09:05 Congratulations! This depends on your health, so it's best answered by a person. I'm passing you to Leah, our prenatal Pilates instructor, who will reply here shortly. 09:05 Hi, it's Leah! Many members continue with adapted classes, and we always ask you to check with your doctor first. Once you have their OK, our Prenatal Reformer class on Tuesdays at 10:00 could suit you. 09:18 Book Prenatal Reformer Ask Leah a question Thank you, I'll check with my doctor and come back. 09:21 Answering gym policy questions at any hour Questions about guest passes, towels and opening hours get instant, accurate answers from the gym's own knowledge base, even late at night. P Pulse Gym Typically replies in minutes Can I bring a friend this weekend? 23:12 Yes! Members can bring one guest per month for free. Your friend just needs to sign the waiver at reception with a photo ID. 23:12 Are towels included? And what time do you open on Sunday? 23:13 Towels are included for all members. On Sundays we open at 08:00 and close at 20:00. 23:13 Send a guest pass See Sunday classes Send a guest pass 23:14 Guest pass Valid for 1 visit this month Share the link with your friend Here you go. Your friend can show this at reception. 23:14 Keep exploring Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. WhatsApp Membership Sales Sell memberships and packages through conversational flows. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. Renewal & Package Reminders Automatically remind members before packages expire. First month of Growth on us Answer Fitness and Wellness Questions Instantly Use MonoChat AI to answer common schedule, trainer, membership and nutrition FAQs — with safe escalation to your team when needed. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Class Reminders for Gyms & Studios URL: https://monochat.ai/solutions/fitness-wellness/class-reminder-automation > Cut class no-shows with automated WhatsApp and Instagram reminders. Members confirm, cancel or reschedule in chat and freed spots go to the waitlist. Home Solutions Fitness & Wellness Class Reminder Automation Class Reminder Automation WhatsApp Class Reminders That Cut No-Shows Send automated reminders, confirmations and rescheduling prompts before every fitness, pilates, yoga or wellness class. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account Hi Maya, a reminder: Reformer Pilates tomorrow at 18:30. Will you join us? 10:00 Confirm Reschedule Cancel I can't make it tomorrow. Can I move it? 10:12 No problem. These classes have open spots this week: 10:12 Fri 18:30 Sat 10:00 Saturday 10:00. 10:13 Class rescheduled Reformer Pilates · Sat 10:00 Your old spot went to the waitlist All set. See you on Saturday! 10:13 Class Reminder Features Remind, confirm, reschedule and follow up without manual work Automated Reminders Send timely reminders before every class or appointment. Same-day reminders 24-hour reminders Custom reminder timing Multi-channel delivery Attendance Confirmation Ask customers to confirm, cancel or reschedule before the session. Confirm attendance Cancel in chat Reschedule prompts Waitlist activation Schedule-Based Triggers Trigger reminders from class bookings, calendars or external systems. Class schedules Trainer sessions Gym tours Private appointments Post-Class Follow-Up Continue the journey after the class to drive retention and sales. Feedback requests Package offers Membership renewal Next class booking How Automated Class Reminders Work Turn class bookings into confirmed attendance in three steps 1 Class Is Booked A customer books a pilates, yoga, gym, wellness or personal training session. 2 MonoChat Sends Reminders Automated messages remind the customer and ask for confirmation before class. 3 Reduce No-Shows Confirmed spots stay booked, cancellations open availability and follow-ups continue automatically. Example conversations Automated WhatsApp class reminder examples Reminders, schedule changes and post-class follow-ups that members can act on with one tap. Personal training reminder with the gym location A session reminder goes out two hours before with the branch address, and the assistant answers a last-minute parking question. A Atlas Fitness Business account Atlas Fitness Riverside 12 Harbour Street Open in Maps Hi Mark, reminder: your personal training session with Jake is today at 18:00 at our new Riverside branch. 16:00 I'll be there Reschedule I'll be there 16:05 Is there parking at the new branch? 16:05 Yes, members park free for up to 2 hours behind the building. Just give your plate number at reception. 16:05 Great, see you soon. 16:06 Notifying booked members when a class is cancelled When an instructor is ill, every booked member is told right away, gets their credit back and can rebook in the same chat instead of making a wasted trip. L Lumen Yoga Business account Hi Rachel, we're sorry: tonight's 19:30 Vinyasa with Paul is cancelled because he is unwell. Your class credit has been returned. 14:20 Book another class Keep my credit Book another class 14:26 These classes have space this week: 14:26 Yin · Tonight 20:00 Vinyasa · Thu 19:30 Flow · Sat 09:00 Vinyasa · Thu 19:30 14:27 Class booked Vinyasa · Thu 15 Oct, 19:30 Reminder Thursday at 17:30 All sorted. Thanks for understanding! 14:27 Post-class feedback and next class booking After class, members rate the session with one tap and book their next ride in the same chat, which keeps attendance steady week to week. P Pulse Cycle Studio Business account Thanks for riding with us this morning, Alex! How was Power Spin with Marco? 08:15 5 stars 4 stars 3 or less 5 stars 08:20 Thank you! That's 3 rides this week. Want to book the same class next Monday? 08:20 Book Mon 07:00 See the schedule Book Mon 07:00 08:21 Power Spin Mon 19 Oct · 07:00 · Bike 8 Reminder Sunday evening Booked, and your usual bike is saved. 08:21 Keep exploring Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. WhatsApp Membership Sales Sell memberships and packages through conversational flows. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Renewal & Package Reminders Automatically remind members before packages expire. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. First month of Growth on us Reduce Class No-Shows With Automated Reminders Send reminders, collect confirmations, handle cancellations and automate post-class follow-ups with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram Class Booking for Gyms & Studios URL: https://monochat.ai/solutions/fitness-wellness/instagram-class-booking > Let clients book pilates, yoga and fitness classes straight from Instagram DMs. MonoChat shows open spots, confirms the booking and sends reminders. Home Solutions Fitness & Wellness Instagram Class Booking Instagram Class Booking Book Fitness Classes Directly From Instagram DMs Turn Instagram conversations into confirmed pilates, yoga, fitness and wellness bookings — with automated reminders, waitlists and team handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account Hi! Do you have a beginner pilates class this week? 18:02 Hi Maya! Yes, two beginner reformer classes have open spots. Which one suits you? 18:02 Thu 18:30 Sat 10:00 Saturday 10:00 please. 18:03 Class booked Beginner Reformer · Sat 10:00 Reminder set for Friday You're in! We'll send a reminder the day before. 18:03 Instagram Booking Features Convert Instagram interest into confirmed class bookings and repeat visits DM-Based Booking Let followers reserve classes without leaving Instagram. Class selection Time slot questions New member intake Instant confirmation Live Availability Flow Guide customers to available sessions based on your schedule. Pilates sessions Yoga classes Group workouts Private training Reminders & No-Show Reduction Send automated reminders before class starts. Booking reminders Waitlist updates Cancellation prompts Rebooking nudges Lead Capture & Follow-Up Turn Instagram interest into repeat visits and memberships. Collect preferences Tag prospects Follow up offers Agent handover How Instagram DM Class Booking Works Turn Instagram DMs into class bookings in three steps 1 Customer Sends a DM A follower asks about pilates, yoga, personal training or class availability. 2 MonoChat Guides Booking The flow collects class type, preferred time, customer details and booking intent. 3 Confirm & Follow Up Send confirmation, reminders, waitlist updates and membership offers automatically. Example conversations Instagram DM class booking examples Bookings, group reservations and changes handled inside Instagram DMs, without sending people to another app. Booking a yoga class from an Instagram story reply A follower replies to a story about a new rooftop yoga class and leaves the chat with a confirmed spot and directions. L Lumen Yoga Business account This looks amazing! How do I join the sunset yoga? 16:48 Thanks, Amy! Sunset Yoga runs on our rooftop every Friday at 18:30. All levels, mats provided, $20 drop-in. Which Friday suits you? 16:48 Fri 16 Oct Fri 23 Oct Fri 16 Oct 16:49 Sunset Yoga Fri 16 Oct · 18:30 · Rooftop $20 · pay at check-in You're booked! Take the lift to the 5th floor and follow the signs to the rooftop. 16:49 See you Friday! 16:50 Booking spots for a group through Instagram DM A customer reserves three spots in a barre class for a birthday; the chat collects the guest names and sends one payment link for the group. N Nova Barre Business account Hi! Can I book Saturday's 11:00 barre class for me and two friends? It's for a birthday. 12:30 Happy birthday to the lucky one! There are 5 spots left at 11:00. What are your friends' names for the class list? 12:30 Jess Carter and Mia Lopez 12:32 Barre · Sat 17 Oct, 11:00 3 spots: Sophie, Jess, Mia $60 total All three of you are on the list. Pay for the group here: 12:32 Pay $60 Paid, thank you! 12:34 Received! We'll send you a reminder on Friday. See you all on Saturday. 12:34 Changing a class booking in Instagram DMs A member who cannot make tonight's HIIT class moves it to another day in the DM, and the freed spot goes to the next person waiting. P Pulse Gym Business account Hey, I booked HIIT tonight at 19:00 but I'm stuck at work. Can I change it? 15:30 No problem, Tom. Changes are free up to 2 hours before class. These HIIT classes still have space: 15:30 Thu 07:00 Thu 19:00 Sat 09:30 Thu 19:00 15:31 Booking moved HIIT · Thu 15 Oct, 19:00 Tonight's spot released to the waitlist All set. See you on Thursday! 15:31 Keep exploring WhatsApp Membership Sales Sell memberships and packages through conversational flows. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. Renewal & Package Reminders Automatically remind members before packages expire. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. First month of Growth on us Turn Instagram DMs Into Class Bookings Help customers book pilates, yoga, fitness and wellness sessions directly from Instagram — with automated confirmations, reminders and follow-ups. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Gym Membership Renewal Reminders on WhatsApp URL: https://monochat.ai/solutions/fitness-wellness/renewal-package-reminders > Remind members on WhatsApp before a class package or membership expires. Trigger renewal offers by remaining sessions or end date and win back lapsed members. Home Solutions Fitness & Wellness Renewal & Package Reminders Renewal & Package Reminders Membership Renewal Reminders Sent Before Packages Expire Automatically remind members before class packages, memberships or session bundles expire — and convert them into renewals with guided chat flows. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account Hi Maya, you have 1 session left in your 10-class pack and it ends on Sunday. Would you like to renew? 11:30 Renew my pack See other packs Renew my pack. 11:42 10-Class Pack Renewal · starts when the current pack ends Payment link sent Here is your renewal link. 11:42 Paid, thanks! 11:45 Payment received. Your new pack is active. See you in class! 11:45 Renewal Reminder Features Automate package expiry reminders, renewal offers and win-back journeys Expiry Reminders Notify members before their class package or membership expires. Package expiry alerts Remaining session reminders Membership end dates Custom timing rules Package Tracking Trigger flows based on remaining sessions, dates or member status. Session count checks Active package status Dormant member tags CRM updates Renewal Offers Send personalized offers to encourage timely renewals. Early renewal offers Upgrade packages Limited-time discounts Private session add-ons Win-Back Flows Recover expired members with automated follow-up journeys. Expired package follow-ups Reactivation campaigns Agent handover Next class booking How Membership Renewal Reminders Work Turn package expiry into timely renewal conversations 1 Package Nears Expiry A member has few sessions left or their membership is close to ending. 2 MonoChat Sends Reminders Automated messages notify the member with renewal options and package details. 3 Renew or Re-Engage Members renew faster, upgrade packages or continue into a win-back flow. Example conversations Gym membership renewal reminder examples Expiry reminders, pack extensions and win-back offers that keep members paying and training. Annual membership renewal reminder with an upgrade offer A week before expiry the member gets a renewal reminder, compares their plan with an upgrade and renews through a payment link. A Atlas Fitness Business account Hi Sophie, your annual membership ends on 14 October. Renew now to keep your current rate. 09:30 Renew same plan See upgrade Talk to us See upgrade 09:41 Annual Plus Gym + all classes + 4 PT sessions $720 / year · current plan $540 Annual Plus adds four personal training sessions and a monthly guest pass for a friend. 09:41 Renew with Plus Keep current plan Renew with Plus 09:43 Here is your secure payment link. Annual Plus starts on 15 October, right after your current plan. 09:43 Pay $720 Extending a class pack before it expires A member with unused classes asks for more time, and the flow applies the studio's one-time extension rule without staff involvement. N Nova Pilates Business account Hi Olivia, you still have 3 classes left in your 10-class pack, which expires on 18 October. 11:00 Book a class I need more time I need more time 11:20 Every pack can be extended once by 14 days. Shall I extend yours to 1 November? 11:20 Yes, extend No thanks Yes, extend 11:21 Pack extended 10-Class Pack · 3 classes left New expiry: 1 November Done! We'll remind you a week before the new date. 11:21 Win-back message for a lapsed gym member A month after a membership ends a comeback offer goes out on WhatsApp, and a member who stopped because of an injury is passed to a coach. P Pulse Gym Business account Hi James, we've missed you at Pulse Gym! Come back this month and your first 4 weeks are $39. 18:00 Claim the offer Not now I stopped because of a shoulder injury. Not sure I'm ready for HIIT yet. 18:24 Sorry to hear that, James. I'm connecting you with Coach Nina, who works with members returning from injuries. 18:24 Hi James, Nina here. We can start with low-impact strength sessions that work around your shoulder. Want a free 20-minute check-in first? 18:31 Book a check-in Yes, that sounds good. 18:33 Keep exploring Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. WhatsApp Membership Sales Sell memberships and packages through conversational flows. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. First month of Growth on us Automate Package Renewal Reminders Remind members before packages expire, send renewal offers and recover inactive customers with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Free Trial Class Lead Capture for Gyms URL: https://monochat.ai/solutions/fitness-wellness/trial-class-lead-capture > Capture trial class requests from WhatsApp, Instagram and web chat, qualify each fitness lead with a few questions and hand them to sales with context. Home Solutions Fitness & Wellness Trial Class Lead Capture Trial Class Lead Capture Capture Trial Class Leads And Qualify Them Automatically Turn trial class interest into qualified fitness and wellness leads with automated intake questions, scheduling prompts, reminders and sales handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account Hi, I saw your ad. Can I try a class before joining? 20:15 Of course! Which class would you like to try, and which day suits you? 20:15 Yoga Pilates HIIT Yoga, I'm a beginner. Wednesday evening works. 20:16 Trial class request Beginner Yoga · Wed 19:00 Sent to the studio team Done! Our team will confirm your spot shortly. 20:16 Trial Lead Capture Features Capture, qualify, schedule and follow up with every trial class lead Trial Request Capture Collect trial class requests from chat, landing pages or social channels. Name & contact info Preferred class type Available time slots Branch selection Lead Qualification Ask the right questions before your team follows up. Fitness goals Experience level Budget fit Purchase intent Trial Scheduling Guide qualified leads toward the best trial class option. Pilates trials Yoga sessions Gym tours Personal training intro Follow-Up Automation Recover missed leads and convert trial visitors into members. Reminder messages No-show recovery Post-trial offers Agent handover How Trial Class Lead Capture Works Turn trial requests into qualified sales opportunities in three steps 1 Lead Requests a Trial A prospect asks for a free trial, intro class, gym tour or first session. 2 MonoChat Qualifies the Lead The flow collects goals, preferences, availability and contact details automatically. 3 Book & Convert Schedule the trial, send reminders and trigger follow-ups after the visit. Example conversations Free trial class lead capture examples From the first enquiry to a booked trial, a missed visit and the follow-up offer, every trial lead stays in the conversation. Capturing a free trial lead from the website chat A visitor answers two quick questions about their goal and schedule, and the lead lands with a named team member who already has the context. A Atlas Fitness Typically replies in minutes Do you have a free trial? 21:30 Yes, your first class is free. Two quick questions so we can match you with the right one. What is your main goal? 21:30 Lose weight Build strength Reduce stress Build strength 21:31 When do you usually train? 21:31 Mornings Lunchtime Evenings Evenings 21:31 Free trial request Build strength · evenings Assigned to Sarah · membership team Thanks! Sarah from our team will send you this week's evening slots tomorrow morning. 21:32 Rebooking a missed trial class on WhatsApp When a trial lead does not show up, an automatic message the next morning offers new times, so the lead is not lost. L Lumen Yoga Business account Hi Emily, we missed you at yesterday's 19:00 Beginner Yoga trial. Your free class is still waiting. Would you like to pick another time? 10:15 Rebook my trial Not right now Yes please, sorry, something came up! 10:40 No worries at all! The next beginner classes are: 10:40 Mon 19:00 Wed 19:00 Sat 10:00 Sat 10:00 10:41 Free trial rebooked Beginner Yoga · Sat 17 Oct, 10:00 Reminder on Friday evening Booked! Arrive 10 minutes early for a quick tour of the studio. 10:41 Following up after a trial class with an intro offer The day after the trial, the studio asks for one-tap feedback, shares an intro offer and passes the warm lead to the instructor who taught the class. N Nova Pilates Business account Hi Grace, how did your first Reformer class with Leah feel? 12:00 Loved it It was OK Not for me Loved it 12:04 Intro Pack 4 Reformer classes · use within 30 days $99 So glad to hear it! New members can start with our Intro Pack. 12:04 Get the Intro Pack Talk to someone Talk to someone. I want to ask about private sessions too. 12:06 Hi Grace, it's Leah! Private sessions are $70 each and you can combine them with the Intro Pack. Shall I hold a time for you next week? 12:09 Keep exploring Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. WhatsApp Membership Sales Sell memberships and packages through conversational flows. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. Renewal & Package Reminders Automatically remind members before packages expire. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. First month of Growth on us Capture and Qualify Trial Class Leads Automatically Collect trial requests, qualify prospects, schedule visits and trigger follow-ups with MonoChat’s conversational lead capture flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Membership Sales for Gyms & Studios URL: https://monochat.ai/solutions/fitness-wellness/whatsapp-membership-sales > Sell gym, pilates, yoga and wellness memberships on WhatsApp. Guided flows recommend the right package, share a payment link and automate renewals. Home Solutions Fitness & Wellness WhatsApp Membership Sales WhatsApp Membership Sales Sell Gym Memberships Through WhatsApp Conversations Convert WhatsApp inquiries into gym, pilates, yoga and wellness package sales with guided flows, payment handover and renewal automation. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Studio Business account Hi, which membership fits if I train three times a week? 12:40 Great goal! What is your main focus? 12:40 Strength Mobility Both Both, strength and mobility. 12:41 12-Session Monthly Pack 3 sessions a week · all group classes Recommended for you This one fits best. Shall I send you a secure payment link? 12:41 Yes, please. 12:42 WhatsApp Sales Features Package recommendations, sales handover and renewal flows inside WhatsApp Membership Packages Present plans and packages in a guided WhatsApp conversation. Monthly memberships Class bundles Trial packages Private session plans Offer-Based Selling Recommend the right package based on customer goals and budget. Goal-based questions Limited-time offers Upgrade prompts Personalized suggestions Payment Guidance Send payment links or guide customers to complete purchase steps. Payment links Bank transfer info Invoice requests Agent confirmation Renewal Automation Keep members active with automated renewal and follow-up flows. Expiry reminders Renewal nudges Win-back messages Membership upgrades How WhatsApp Membership Sales Work Turn WhatsApp inquiries into membership sales in three steps 1 Customer Starts on WhatsApp A prospect asks about prices, packages, classes or membership options. 2 MonoChat Qualifies & Recommends The flow asks goals, preferences and budget, then suggests the right membership. 3 Sell, Confirm & Renew Send payment instructions, confirm the sale and automate future renewal reminders. Example conversations WhatsApp gym membership sales examples How gyms and studios answer pricing questions, close memberships and recover unfinished checkouts on WhatsApp. Comparing monthly and annual gym memberships on WhatsApp A prospect compares plans in the chat, picks the annual membership and pays with a link, so the sale closes in one conversation. A Atlas Fitness Business account What's the difference between your monthly and annual memberships? 13:10 Annual membership Gym floor + all group classes · 12 months $540 · monthly plan is $55/month Both include the gym floor and every group class. Annual saves you about two months and adds a free body composition scan. 13:10 Choose annual Choose monthly Ask a question Choose annual 13:12 Great pick, Chris. Here is your secure payment link. Your membership starts the day you first check in. 13:12 Pay $540 Done, just paid. 13:15 Welcome to Atlas Fitness Annual membership · active Member QR code sent Payment received. Show your QR code at reception on your first visit. 13:15 Couples membership enquiry handed to a sales advisor The assistant asks how often the couple wants to train, then hands the chat to a named advisor who offers a tour, with the full history in view. A Atlas Fitness Business account Hi, do you have a deal if my partner and I join together? 17:22 We do have options for two people. To find the right one, how often do you both plan to train? 17:22 1–2 times a week 3 times or more 3 times or more 17:23 Thanks! I'm passing you to Ryan from our membership team, who looks after joint memberships. 17:23 Hi, I'm Ryan. For two people training three or more times a week, our Duo membership is $95 a month for both of you. Would you like a tour first? 17:26 Book a tour Send me the details Book a tour, Saturday morning if possible. 17:28 Recovering an unfinished membership checkout A prospect who opened a payment link but did not finish gets a friendly WhatsApp reminder, picks a later start date and completes the purchase. L Lumen Studio Business account Hi Laura, your 3-month membership at Lumen Studio is still reserved at the launch price of $180. Anything we can help with before you finish? 10:00 Complete payment I have a question Can I start later? I'm away until 25 October. 10:21 Of course. Pay now and choose your start date; your three months only begin from then. 10:21 Start Mon 26 Oct Choose another date Start Mon 26 Oct 10:22 3-Month Membership Starts Monday 26 October $180 All set. Here is your payment link. 10:22 Pay $180 Keep exploring Instagram Class Booking Book pilates, yoga and fitness classes directly from Instagram DMs. Trial Class Lead Capture Collect trial requests and qualify leads automatically. Class Reminder Automation Reduce no-shows with automated reminders and confirmations. Renewal & Package Reminders Automatically remind members before packages expire. AI Nutrition & FAQ Assistant Answer common questions about schedules, trainers and nutrition instantly. First month of Growth on us Sell Fitness Memberships Directly on WhatsApp Guide prospects to the right membership, send payment instructions, confirm sales and automate renewals with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for Clinics & Hospitals URL: https://monochat.ai/solutions/healthcare > WhatsApp chatbot for clinics and hospitals: answer patients 24/7 in their language, book appointments, send payment links and automate follow-ups. Home Solutions Healthcare Healthcare & Health Tourism WhatsApp Chatbot for Clinics, From First Inquiry to Follow-up Centralize patient inquiries, multilingual conversations, treatment packages, payment links, appointments and follow-ups in one healthcare communication workspace. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Facebook TikTok Telegram Web Chat N Nova Clinic Business account Hello, I am interested in your dental treatment packages. 14:02 Welcome to Nova Clinic! A patient coordinator can prepare a personal plan for you. Would you like to start with an online consultation? 14:02 Book a consultation See packages Yes, Tuesday afternoon if possible. 14:03 Online consultation booked Tuesday 15:00 · Patient coordinator Reminder set for Monday Done. If you have a recent X-ray, please send it here before the call. 14:03 Will do. Do you help with hotel and transfer? 14:04 Yes. Your coordinator will share the package details, including hotel and transfer options. 14:04 Built for Real Healthcare Workflows Use MonoChat for the daily patient communication moments that directly affect conversion, trust, care quality and operational speed. Multilingual Patient Support Support international patients with multilingual conversations and structured intake flows. Treatment Package Sales Share treatment packages, explain details, compare options and guide patients toward booking. Appointment Scheduling Coordinate consultations, hospital appointments, procedure dates and follow-up visits. Payment Link & Deposits Send payment links, deposit requests, invoice information and multi-currency payment instructions. Patient Follow-ups Automate preparation, medication, recovery, check-in and post-treatment feedback workflows. Healthcare Analytics Track patient sources, conversion, response speed, team workload and treatment demand. Healthcare Chatbot Use Cases Start with the patient journey that matters most to your clinic, then add the next one when you are ready. Appointment Booking Assistant Book appointments and consultations automatically. Patient Intake Flows Collect patient details and medical forms securely. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. International Patient Coordination Manage multilingual patient communication journeys. Lab Result Notifications Notify patients when reports and results are ready. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. International Patient Intake Turn global patient inquiries into structured treatment journeys Guide international patients from first contact to treatment interest, document collection, consultation request, travel needs and appointment scheduling. Multilingual patient intake Treatment interest and photo/document collection Consultation and appointment coordination Patient Intake Flow Treatment, documents and travel needs Treatment Hair Transplant Selected Language English Captured Photos Requested Pending Travel Need Hotel + transfer Added Treatment Packages & Payments Present treatment packages and move patients toward booking Share treatment options, explain package details, send payment links, manage deposit requests and coordinate the next steps through WhatsApp. Visual treatment package sharing Price and package explanation Secure payment link and deposit workflows Treatment Package Package includes consultation, procedure, hotel, transfer and follow-up support. Payment Step Send deposit link and reserve the preferred treatment date after coordinator approval. Price Link Book Follow-up & Patient Care Automate pre-treatment and post-treatment follow-ups Send preparation instructions, reminders, medication guidance, check-in messages, appointment follow-ups and feedback requests after treatment. Pre-procedure preparation flows Post-treatment reminders Feedback and satisfaction collection Post-Treatment Follow-up Day 3 · Recovery check-in WhatsApp Reminder How are you feeling today? Please send a photo and confirm if you have taken your medication. Medication Photo Feedback The Better Way to Manage Patient Communication Healthcare and health tourism teams need one operating layer for inquiries, treatment packages, documents, payments, appointments and follow-ups. The old way Patient inquiries arrive from WhatsApp, Instagram, web chat and ads without a unified process. Clinics manually answer treatment, price, travel, hotel, transfer and recovery questions. Treatment packages, payments, documents and appointments are handled across disconnected tools. Follow-ups after consultation, procedure or travel are inconsistent and hard to measure. The MonoChat way Every patient conversation lands in one shared healthcare inbox. AI and structured flows collect treatment interest, photos, documents, language and travel needs. Treatment packages, payment links, appointment scheduling and transfer coordination run from one platform. Dashboards show patient source, conversion, response speed, follow-up status and team performance. Patient Journey From First Inquiry to Ongoing Care MonoChat helps healthcare teams guide patients through inquiry, consultation, treatment package, payment, travel and follow-up steps. 1 Patient sends an inquiry A local or international patient contacts your clinic through WhatsApp, Instagram, web chat or another channel. 2 AI structures the request MonoChat collects treatment interest, language, photos, documents, travel needs and preferred dates. 3 Clinic team takes over Your team reviews the case, shares treatment package details and schedules the next step. 4 Care continues after booking Send preparation, payment, transfer, medication, follow-up and feedback messages automatically. Treatment Specialties Adapt MonoChat to Your Treatment Journeys Highlight your key services and guide patients into the right package, consultation and follow-up workflow. Hair Transplant FUE, DHI and consultation flows Plastic Surgery Aesthetic and treatment journey flows Dental Treatment Implants, smile design and packages Eye Surgery LASIK, cataract and follow-up workflows Reporting & BI See Patient Sources, Treatment Demand and Follow-up Performance MonoChat gives healthcare teams visibility into patient source, treatment interest, conversion flow, response speed, follow-up completion and patient satisfaction. Patient Source See which channels, campaigns and countries generate the highest-quality patient inquiries. Treatment Demand Understand which treatments, packages and questions create the most interest. Response Speed Track how fast your team responds to new patient inquiries and follow-ups. Patient Satisfaction Collect feedback after consultations, procedures, travel and follow-up experiences. Everything Healthcare Teams Need to Move Faster MonoChat combines inbox, AI assistance, multilingual workflows, treatment packages, payment links, follow-ups, integrations and analytics in one platform. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered patient intake and treatment inquiry assistant Multilingual patient communication workflows Treatment package sharing and consultation flows Photo, document and patient detail collection Appointment scheduling and reminder automation Payment link, deposit and invoice communication Pre-treatment and post-treatment follow-up workflows Healthcare CRM, hospital, payment and internal system integrations Patient source, conversion and operational analytics Example conversations WhatsApp chatbot examples for clinics and hospitals Three everyday patient conversations, automated where it is safe and handed to your team where a person is needed. Paying a hair transplant deposit over Instagram DM An international patient confirms the package the coordinator prepared and pays the deposit through your payment provider without leaving the chat. V Vita Hair Clinic Business account Hi, I got the plan from my coordinator. How do I reserve the date? 16:10 FUE hair transplant package 14–16 March · 2 nights hotel + transfers Total 2,950 EUR · deposit 500 EUR Here is the package your coordinator approved. A 500 EUR deposit holds your date; the rest is paid at the clinic. 16:10 Pay deposit Ask my coordinator Pay deposit 16:12 Here is your secure payment link. It is valid for 24 hours. 16:12 Pay 500 EUR Date reserved Procedure on 15 March Receipt sent to your email Payment received, thank you Daniel. We will send your pre-travel checklist a week before you fly. 16:15 Appointment reminder and rescheduling on WhatsApp An approved reminder template goes out the day before; the patient moves the visit with two taps and the freed slot returns to the calendar. A Atlas Dental Business account Hi Emma, a reminder that your dental cleaning with Dr. Reed is tomorrow, Thursday at 09:30. 10:00 Confirm Reschedule Cancel Reschedule 10:21 No problem. Dr. Reed has these times next week: 10:21 Mon 11:00 Tue 17:30 Fri 08:30 Tue 17:30 10:22 Appointment moved Dental cleaning · Tuesday 17:30 Reminder the day before Done. Your Thursday slot has been released. 10:22 Hospital web chat: visiting hours, directions and billing The AI assistant answers visiting hours and shares the location, then hands a billing question to a named team member with the full chat history. L Lumen Hospital Typically replies in minutes What are the visiting hours for the surgical ward? And where do I park? 13:05 Lumen Hospital · North entrance Visitor parking · Open 24 hours Tap to open in maps Visiting hours on the surgical ward are 14:00–20:00, two visitors per patient. The visitor car park is at the north entrance, off Elm Street. 13:05 Thanks. Also, I have a question about my father's invoice. 13:07 Invoices are handled by our patient accounts team. I am passing you to them now with this conversation. 13:07 Hello, this is Olivia from patient accounts. To protect your father's details, I have sent a secure verification link to the phone number on his file. 13:11 FAQ Frequently Asked Questions Quick answers to the most common questions. Can MonoChat manage international patient inquiries in one inbox? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for healthcare and health tourism teams. Can MonoChat help with multilingual patient communication? Yes. MonoChat can support multilingual workflows and help teams manage international patient conversations more efficiently. Can patients receive treatment package information through WhatsApp? Yes. MonoChat can help clinics share treatment package details, collect patient information, send consultation steps and guide patients toward booking. Can MonoChat send payment links and appointment reminders? Yes. MonoChat can send payment links, deposit reminders, appointment confirmations, preparation instructions and follow-up messages. Can MonoChat integrate with clinic or hospital systems? Yes. MonoChat can integrate with healthcare CRMs, hospital systems, calendars, payment providers and internal platforms through APIs and custom workflows. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Education Enroll students and automate admissions. First month of Growth on us Scale Your Healthcare Communication Manage patient inquiries, multilingual conversations, treatment packages, payments, appointments and follow-ups from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Appointment Booking for Clinics URL: https://monochat.ai/solutions/healthcare/appointment-booking-assistant > WhatsApp appointment booking for clinics: patients book on WhatsApp, Instagram or web chat, and MonoChat confirms the slot and sends reminders automatically. Home Solutions Healthcare Appointment Booking Assistant Appointment Booking Assistant Clinic Appointment Booking on WhatsApp, Fully Automated Let patients schedule clinic visits and consultations through guided chat flows — with intake questions, confirmations, reminders and team handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Hi, I would like to book a dermatology appointment. 10:02 Happy to help! Which day works best for you? 10:02 Tomorrow Thursday Another day Thursday afternoon, please. 10:03 We have 14:30 or 16:00 on Thursday. Which one should I reserve? 10:03 14:30 10:04 Appointment confirmed Dermatology · Thursday 14:30 Reminder set for the day before You are booked. Reply here any time to reschedule. 10:04 Appointment Booking Features Schedule visits, collect intake details and reduce no-shows directly in chat Appointment Scheduling Let patients book consultations directly from messaging channels. Preferred date Time slot selection Clinic branch Doctor or department Consultation Intake Collect basic visit information before the appointment. Visit reason New or returning patient Department selection Urgency routing Reminders & Confirmations Reduce missed appointments with automated reminders. Booking confirmation Visit reminders Reschedule prompts Cancellation handling Clinic Team Handover Route patient requests to the right team with full conversation context. Reception handover Doctor routing Unified history Follow-up flows How It Works Turn patient messages into confirmed healthcare appointments 1 Patient Requests Appointment A patient asks for a consultation, doctor availability or clinic appointment in chat. 2 Collect Booking Details MonoChat captures department, preferred time, patient details and visit reason. 3 Confirm & Remind Send appointment confirmation, reminders and rescheduling options automatically. Example conversations WhatsApp appointment booking examples for clinics Booking, rescheduling and filling cancelled slots, handled in the chat and written straight into your booking system. Rescheduling a dental appointment on WhatsApp The patient replies to the reminder, picks a new time and the old slot is released for someone else. A Atlas Dental Business account Hi James, your filling appointment with Dr. Patel is on Monday 3 November at 08:45. 18:00 Confirm Change time Change time. Mornings are hard this week, anything after 16:00? 18:14 Dr. Patel has these late slots this week: 18:14 Tue 16:30 Wed 17:15 Thu 18:00 Wed 17:15 18:15 Appointment updated Filling · Wednesday 5 Nov, 17:15 Atlas Dental · Riverside branch All set. We will remind you on Tuesday evening. 18:15 Booking a pediatrician appointment for a child A parent books for their child: the assistant asks who the visit is for, collects the child's details in a short form and confirms the branch. N Nova Family Clinic Business account Hi, I need an appointment with a pediatrician for my son. 08:40 Of course. Is he already registered with us? 08:40 Yes No, first visit No, first visit 08:41 New patient details Child's name, date of birth, parent contact Takes about 1 minute Please fill in this short form, then I will show you the free times. 08:41 Open form Thanks! Dr. Brooks has Friday at 10:15 or 15:40 at the Westgate branch. 08:44 Fri 10:15 Fri 15:40 Fri 15:40 08:45 Filling a cancelled slot from the waiting list When a slot opens, patients on the waiting list get a message and the first to accept is booked automatically. L Lumen Dermatology Business account Hi Sophie, an earlier appointment with Dr. Lewis has opened up: tomorrow, Wednesday at 11:20. Would you like it? 14:02 Yes, take it Keep my date Yes, take it 14:05 Appointment confirmed Dermatology · Wednesday 11:20 Previous date (24 Nov) released Great, you are booked for tomorrow. Please arrive 10 minutes early. 14:05 Perfect, thanks! 14:06 Keep exploring Patient Intake Flows Collect patient details and medical forms securely. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. International Patient Coordination Manage multilingual patient communication journeys. Lab Result Notifications Notify patients when reports and results are ready. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. First month of Growth on us Automate Healthcare Appointment Booking Let patients book appointments, share visit details and receive automated reminders with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Clinic FAQ Chatbot for WhatsApp & Web Chat URL: https://monochat.ai/solutions/healthcare/clinic-faq-assistant > A clinic FAQ chatbot that answers questions on treatments, prices, doctors and opening hours instantly, and hands medical or sensitive questions to your team. Home Solutions Healthcare Clinic FAQ Assistant Clinic FAQ Assistant A Clinic FAQ Chatbot That Answers Patient Questions Instantly Give patients instant answers about treatments, pricing, doctors, availability and clinic details — with safe handover for medical or sensitive questions. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Are you open on Saturdays? And is Dr. Kaya in? 18:41 Yes, we are open on Saturdays from 09:00 to 14:00. Dr. Kaya sees patients on Tuesdays, Thursdays and Saturdays. 18:41 Great. How much is a first consultation? 18:42 I can share our current price list, or book you in with Dr. Kaya right away. 18:42 See price list Book a consultation Can I keep taking my medication before the visit? 18:43 That is a question for our medical team. I am connecting you with a nurse now. 18:43 Clinic FAQ Features Answer patient questions, explain services and route sensitive cases to your team Instant FAQ Answers Answer repeated clinic questions without waiting for reception staff. Treatment questions Clinic hours Location details Preparation instructions Pricing Guidance Share approved pricing information and route complex quote requests. Treatment prices Package questions Insurance guidance Quote handover Doctor Availability Help patients understand doctor schedules and appointment options. Doctor days Department availability Consultation slots Booking prompts Safe Team Handover Escalate medical, urgent or sensitive questions to the right clinic team. Reception routing Doctor handover Urgency detection Unified history How It Works Turn repeated clinic questions into instant, controlled answers 1 Patient Asks a Question A patient asks about treatments, pricing, doctors, clinic hours or appointment options. 2 MonoChat Answers Instantly The assistant responds using approved clinic FAQs, service details and availability rules. 3 Book or Handover Patients can book an appointment, request a callback or get routed to your clinic team. Example conversations Clinic FAQ chatbot examples The assistant answers from your clinic's own knowledge base and hands anything clinical to your medical team. Asking a clinic if it accepts your health insurance The assistant explains how coverage works, collects a photo of the insurance card and passes it to the patient services team to check. N Nova Clinic Business account Do you accept private health insurance for an MRI? 11:32 We work with most private insurers. Coverage depends on your plan, so our patient services team checks it before the appointment. Could you send a photo of the front of your insurance card? 11:32 [Photo: insurance card] 11:34 Coverage check requested MRI · insurance card received Patient services · usually within 2 hours Thanks, Laura. I have passed this to our patient services team; they will reply here. 11:34 Hi Laura, this is Mark from patient services. Your plan covers the MRI with a referral letter. Shall I book you in? 12:58 Book MRI I have a question Preparing for a blood test: fasting and timing questions The assistant shares the lab's own preparation guide and sends medication questions to a nurse instead of answering them. L Lumen Lab Typically replies in minutes I have a cholesterol test tomorrow. Do I need to fast? 20:15 According to our lab's preparation guide: please do not eat for 10–12 hours before a lipid test. Water is fine. Sample collection runs from 07:30 to 11:00. 20:15 Open preparation guide Ask about my medication Ask about my medication 20:16 Questions about medication need a clinician. I have passed your message to our nurse team; they will reply here first thing tomorrow, before collection opens. 20:16 Aesthetic clinic price question on Instagram A follower asks for prices; the assistant shares the price range from your list, explains a consultation comes first and books it. V Vita Aesthetics Business account How much are anti-wrinkle injections? 21:47 Anti-wrinkle treatments start from 280 USD per area. The exact plan is set by our doctor at a free 15-minute consultation. 21:47 Book free consultation See all prices Book free consultation 21:48 Dr. Morgan has these times on Saturday: 21:48 10:00 11:30 13:15 11:30 21:49 Consultation booked Saturday 11:30 · Dr. Morgan Reminder on Friday See you on Saturday! 21:49 Keep exploring Appointment Booking Assistant Book appointments and consultations automatically. Patient Intake Flows Collect patient details and medical forms securely. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. International Patient Coordination Manage multilingual patient communication journeys. Lab Result Notifications Notify patients when reports and results are ready. First month of Growth on us Automate Clinic FAQ Conversations Answer treatment, pricing and doctor availability questions instantly while routing sensitive patient requests to your clinic team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # International Patient Coordination on WhatsApp URL: https://monochat.ai/solutions/healthcare/international-patient-coordination > Coordinate international patients in their own language: collect documents, plan consultations and travel details, and keep every step in one conversation. Home Solutions Healthcare International Patient Coordination International Patient Coordination International Patient Coordination Across Every Step Manage multilingual patient journeys from first inquiry to documents, appointments, travel coordination, treatment follow-up and care team handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Hello, I live in Germany and I am interested in a dental treatment at your clinic. 11:20 Welcome! I can continue in English, Deutsch or العربية. Could you send a recent X-ray or photos so our doctors can review your case? 11:20 English is fine. Sending my X-ray now. 11:22 Received, thank you. When are you planning to travel? 11:22 Within a month 1–3 months Not sure yet Case shared with the clinic team Dental · Germany · X-ray attached Your coordinator will reply here Your patient coordinator will send the consultation options and help with transfer and hotel details. 11:23 International Patient Features Coordinate multilingual inquiries, documents, appointments and care team handovers Multilingual Communication Support international patients with multilingual chat journeys. Language detection Translated replies Localized instructions Cross-border support Appointment Coordination Coordinate consultations, treatment dates and follow-up visits in chat. Online consultation Treatment planning Doctor availability Follow-up scheduling Document Collection Collect required medical and travel documents before arrival. Medical reports Passport details Travel information Consent forms Care Team Handover Route patient questions to coordinators, doctors or support teams with full context. Coordinator routing Doctor review Travel support Unified history How It Works Turn international patient inquiries into structured care journeys 1 Patient Starts International Inquiry A patient asks about treatment options, pricing, travel requirements or doctor availability. 2 Coordinate Journey Details MonoChat collects language, medical documents, preferred dates and travel-related information. 3 Guide Until Arrival Send instructions, reminders, document requests and handovers throughout the patient journey. Example conversations Health tourism patient communication examples From quote to airport pickup to the check-in after the patient flies home, in the patient's own language. Sending a treatment plan and quote to an international patient After the doctor reviews the case, the coordinator shares the plan in chat and the patient secures the date with a deposit link. A Atlas Dental Istanbul Business account Your treatment plan 4 implants · 2 visits, 3 months apart 4,800 EUR incl. hotel and transfers Hi Thomas, Dr. Demir has reviewed your X-ray. This is the plan she recommends; the PDF with all details is in the link below. 15:20 Open plan (PDF) Ask a question Looks good. Can I come in the second week of January? 15:41 Yes, 12–16 January is available for the first visit. A 400 EUR deposit reserves the dates. 15:41 Reserve with deposit Other dates Reserve with deposit 15:43 Here is your secure payment link. Once it is paid, Aylin, your coordinator, will send your travel checklist. 15:43 Pay 400 EUR Arranging an airport transfer for a medical tourist The patient shares the flight number, receives the driver's details and the hotel location, and the clinic knows exactly when they land. V Vita Health Travel Business account Hi Rachel, your treatment starts on Monday. Please share your flight details so we can arrange your pickup. 09:00 Add flight details Flight NV1980 from London, landing Sunday 18:35. 09:26 Airport pickup confirmed Sunday 18:35 · Arrivals, Gate 8 Driver: Murat · grey Mercedes Vito Murat will be waiting with a sign with your name. He will message you here when you land. 09:26 Hotel Lumen Şişli 7 minutes from the clinic Location pin Here is your hotel. Your clinic transfer leaves the lobby on Monday at 08:15. 09:27 Perfect, thank you! 09:30 Checking in with a patient after they fly home A scheduled message checks in after the patient is back home; photos go to the doctor, who replies or books a video call. V Vita Hair Clinic Business account Hi Lucas, it has been 10 days since your procedure. Your doctor asked for photos of the top and back of your head to see how things are going. 10:00 Send photos I have a question [2 photos] 12:41 Photos shared with Dr. Kaya Day 10 check-in Doctor replies within 1 business day Thank you, Lucas. Dr. Kaya will review them and reply here. 12:41 Hi Lucas, Dr. Kaya here. Thanks for the photos. Let's have a short video call to go through your aftercare; does Thursday at 17:00 your time suit you? 16:05 Yes, Thursday Another time Keep exploring Appointment Booking Assistant Book appointments and consultations automatically. Patient Intake Flows Collect patient details and medical forms securely. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. Lab Result Notifications Notify patients when reports and results are ready. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. First month of Growth on us Coordinate International Patient Journeys Manage multilingual communication, document collection, appointments and care team handover with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Lab Result Notifications for Clinics URL: https://monochat.ai/solutions/healthcare/lab-result-notifications > Notify patients on WhatsApp as soon as lab reports are ready, guide them to secure access and offer a follow-up appointment or a handover to your team. Home Solutions Healthcare Lab Result Notifications Lab Result Notifications Lab Result Notifications the Moment Reports Are Ready Send automated notifications when lab reports and medical results are ready — then guide patients to secure access, follow-up booking or clinic support. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Your lab report is ready Blood test · 12 May Available in the patient portal Hi Sara, your results are ready. For your privacy, please open them through the secure patient portal. 08:30 How do I access it? Book a follow-up How do I access it? 08:34 Sign in to the portal with your mobile number and the one-time code we send you. Your report is under "Results". 08:34 Thanks. Can someone explain the results to me? 08:36 Your doctor will go through them with you. Shall I book a follow-up for Wednesday at 11:00? 08:36 Yes, book it Lab Result Notification Features Notify patients, share report guidance and route follow-up questions directly in chat Result Ready Alerts Notify patients automatically when reports or lab results are ready. Report ready alerts Lab result notifications Follow-up prompts Multi-channel messages Report Access Guidance Guide patients to securely access their reports or request support. Secure access links Document instructions Report collection guidance Identity checks Next-Step Scheduling Route patients toward doctor review or follow-up consultations when needed. Doctor review prompts Follow-up booking Control appointments Reception routing Clinic Team Handover Escalate questions about reports, delays or next steps to your healthcare team. Lab team routing Doctor handover Reception follow-up Unified history How It Works Turn completed reports into clear patient notifications 1 Report Becomes Ready A lab report, test result or medical document is completed in your clinic or lab system. 2 MonoChat Notifies Patient The patient receives an automated message with report status and access instructions. 3 Guide Next Steps Patients can book a follow-up, ask questions or get routed to the right clinic team. Example conversations WhatsApp lab result notification examples Status updates, secure access and a clear route to a doctor. The assistant never reads out or interprets a result. Partial lab results: some tests ready, one still pending The patient is told which tests are ready in the portal and when the last one is expected, and a question about a value is answered by booking time with the doctor. L Lumen Lab Business account Results update 4 of 5 tests ready · 21 Oct Vitamin D expected Thursday Hi Michael, most of your results are ready in the secure patient portal. We will message you again when the last one is in. 09:10 Open patient portal One value is marked high. Should I be worried? 09:32 I can't interpret results, but your doctor can go through them with you. Dr. Hughes has a phone consultation free today: 09:32 Today 14:20 Today 16:40 Call me back Today 14:20 09:33 Phone consultation booked Today 14:20 · Dr. Hughes Dr. Hughes will call you Booked. Dr. Hughes will have your results in front of her when she calls. 09:33 Doctor asks the patient to book a results review Once the doctor has reviewed the report, an approved template invites the patient to book a review, without any result details in the message. N Nova Clinic Business account Hi Grace, Dr. Bennett has reviewed your recent test results and would like to discuss them with you at a short appointment. 11:00 Book a review Call me Book a review 11:18 Dr. Bennett has these times this week: 11:18 Wed 09:40 Thu 12:10 Fri 16:00 Thu 12:10 11:19 Results review booked Thursday 12:10 · Dr. Bennett In person · Room 4 You are booked. If you have questions before then, reply here and our team will help. 11:19 Getting a copy of lab results for another doctor The patient asks for a PDF to share; they get a secure, time-limited link after identity verification instead of a file in the chat. L Lumen Lab Typically replies in minutes Can you send me my blood test report? My cardiologist asked for it. 17:02 For your privacy we don't send reports in chat. I can send a secure download link to the mobile number on your file. 17:02 Send secure link Send secure link 17:03 Secure link sent by SMS Blood panel · 14 Oct Opens with a one-time code · valid 48 hours Done. You can download the PDF and forward it to your cardiologist from there. 17:03 Keep exploring Appointment Booking Assistant Book appointments and consultations automatically. Patient Intake Flows Collect patient details and medical forms securely. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. International Patient Coordination Manage multilingual patient communication journeys. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. First month of Growth on us Automate Lab Result Notifications Notify patients when reports are ready, guide secure access and route follow-up questions to your clinic team with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Patient Intake Forms for Clinics URL: https://monochat.ai/solutions/healthcare/patient-intake-flows > Collect patient details, visit reasons and medical forms before the appointment with guided WhatsApp intake flows, then hand them to your clinic team. Home Solutions Healthcare Patient Intake Flows Patient Intake Flows Patient Intake Forms on WhatsApp Completed Before Every Visit Digitize patient intake with guided chat flows that collect personal details, visit reasons, medical forms and documents before the appointment. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Hi Sara, your visit is on Monday at 10:00. Can we complete your intake form now? It takes two minutes. 09:14 Start intake Sure, let's do it. 09:15 Thanks! What is the main reason for your visit? 09:15 Knee pain for the last two weeks. 09:16 Intake form received Orthopedics · Monday 10:00 Shared with the reception team All set. Please bring your ID and insurance card. 09:17 Patient Intake Features Collect patient forms, documents and visit context before the appointment Guided Patient Intake Collect patient details before appointments through structured chat flows. Personal information Contact details Visit reason Department selection Medical Form Collection Digitize common intake forms and reduce manual reception work. Medical history Consent forms Insurance details Uploaded documents Secure Data Handling Route sensitive patient information through controlled workflows. Permission-based access Structured records Team routing Audit-friendly history Clinic Team Handover Send complete intake context to reception, nurses or doctors when needed. Reception routing Nurse review Doctor context Unified history How It Works Turn patient intake into a structured pre-visit workflow 1 Patient Starts Intake A patient begins the intake process from chat, appointment flow or clinic follow-up. 2 Collect Details & Forms MonoChat gathers patient information, visit reason, medical history and required documents. 3 Route to Clinic Team Completed intake data is organized and handed over to the right healthcare team. Example conversations WhatsApp patient intake form examples Forms, documents and consent collected before the visit, so the front desk starts with a complete file. Sending ID and insurance documents before a hospital admission The patient uploads ID and insurance card photos in chat; admissions sees a checklist ticking off instead of a queue at the desk. L Lumen Hospital Business account Admission documents Photo ID · insurance card (both sides) 0 of 2 received Hi Andrew, your admission is on Tuesday 4 November at 07:00. To speed up check-in, please send these documents here. 15:00 [Photo: driving licence] 15:22 [2 photos: insurance card] 15:23 Documents received Photo ID · insurance card 2 of 2 · checked by admissions Thank you. Everything is in. On Tuesday, go straight to the admissions desk on the ground floor. 15:23 Get directions What should I bring? Signing a consent form before a procedure The clinic sends the consent form as a secure link the day before; the signed copy is attached to the patient record and the doctor sees it. V Vita Aesthetics Business account Hi Chloe, before tomorrow's procedure with Dr. Morgan, please read and sign your consent form. It takes about 3 minutes. 12:00 Open consent form Done, I've signed it. There was one point I didn't fully understand though. 12:31 Consent form signed Procedure · Friday 10:00 Copy saved to your patient record Thank you. I have flagged your question for Dr. Morgan, who will go through it with you before the procedure starts. 12:31 Great, thanks. 12:32 Medical history form for a new dental patient A new patient fills in the medical history form in a WhatsApp form before the first visit, and the dentist reads it before they arrive. A Atlas Dental Business account Welcome to Atlas Dental, Oliver! Your first check-up is on Monday at 16:00. Could you fill in your medical history form before then? 10:30 Fill in form Medical history Allergies · current medication · past treatment Step 2 of 4 Your answers go securely to your patient file and are only visible to the dental team. 10:34 Finished. Should I bring my old X-rays? 10:39 Yes please, if they are from the last two years. You can also upload them here now. 10:39 Upload X-rays Bring them on Monday Keep exploring Appointment Booking Assistant Book appointments and consultations automatically. Treatment Follow-Up Automation Send reminders and post-treatment follow-up messages. International Patient Coordination Manage multilingual patient communication journeys. Lab Result Notifications Notify patients when reports and results are ready. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. First month of Growth on us Automate Patient Intake Before Every Visit Collect patient details, medical forms and visit context securely through MonoChat’s guided intake flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Post-Treatment Patient Follow-Up on WhatsApp URL: https://monochat.ai/solutions/healthcare/treatment-followup-automation > Automate post-treatment follow-up on WhatsApp: send care instructions your clinic approved, check in with patients, remind them of visits and escalate replies. Home Solutions Healthcare Treatment Follow-Up Automation Treatment Follow-Up Automation Post-Treatment Patient Follow-Up and Reminders, Automated Keep patients informed after consultations, procedures and treatments with automated care instructions, check-ins, reminders and clinic team handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Clinic Business account Hi Sara, it has been two days since your procedure. How are you feeling today? 09:00 All good I have a question I have a question. I still have some swelling. 09:12 Thank you for letting us know. I am passing your message to our nurse team so they can advise you personally. 09:12 Message sent to the nurse team Post-treatment check-in · Day 2 A nurse will reply in this chat Meanwhile, here are the aftercare instructions your doctor shared with you. 09:13 Open aftercare guide Reminder: your control visit is on Friday at 15:00. 09:13 Treatment Follow-Up Features Automate patient reminders, recovery check-ins and next visit prompts Follow-Up Reminders Send timely messages after consultations, procedures or treatment sessions. Post-visit reminders Medication reminders Care instructions Next-step prompts Recovery Check-Ins Collect simple post-treatment feedback and recovery status updates. Symptom check-ins Satisfaction questions Recovery progress Concern reporting Next Visit Scheduling Guide patients toward required follow-up appointments or reviews. Follow-up visits Control appointments Lab result reviews Reschedule prompts Clinic Team Handover Route patient replies, concerns or urgent questions to your team with context. Nurse handover Doctor routing Reception follow-up Unified history How It Works Turn completed treatments into structured patient follow-up journeys 1 Treatment Is Completed A patient completes a consultation, procedure, therapy session or clinic visit. 2 MonoChat Sends Follow-Ups Automated messages share care instructions, reminders and recovery check-in questions. 3 Route Replies & Schedule Next Visit Patient responses are handled automatically or routed to the clinic team when needed. Example conversations Post-treatment follow-up message examples Aftercare reminders, recall visits and feedback, sent on schedule, with any concern routed to your clinical team. Aftercare reminder the evening after a dental implant The patient receives the aftercare instructions their dentist approved and confirms they have read them; anything else goes to the clinic team. A Atlas Dental Business account Implant aftercare First 48 hours From Dr. Patel · PDF Hi Ben, we hope you are resting well after today's implant. Here is the aftercare sheet Dr. Patel prepared for you. 19:00 Open aftercare sheet I have a question Got it, thanks. When do the stitches come out? 19:24 Your stitch removal is booked for Thursday 13 November at 10:30. We will remind you the day before. 19:24 Add to calendar Change date Great. 19:25 Six-month check-up recall on WhatsApp An approved template invites the patient back when their check-up is due and books the visit in the same chat. N Nova Dental Care Business account Hi Hannah, it has been six months since your last check-up and cleaning at Nova Dental Care. Shall we book the next one? 10:00 Book now Remind me next month Book now 12:47 Your hygienist Amy has these times free: 12:47 Mon 8 Dec 09:00 Wed 10 Dec 13:30 Sat 13 Dec 10:15 Sat 13 Dec 10:15 12:48 Check-up booked Saturday 13 December, 10:15 Check-up and cleaning · 45 min See you then, Hannah! 12:48 Patient satisfaction survey after treatment A short survey goes out after the final visit; a low score opens a conversation with the patient relations lead instead of disappearing into a report. L Lumen Eye Center Business account Hi Paul, thank you for choosing Lumen Eye Center. How would you rate your care with us? 17:00 Excellent Good Could be better Could be better 17:40 Thank you for telling us. What could we have done better? 17:40 The care was great, but I waited 50 minutes on my follow-up day. 17:42 Hi Paul, I am Natalie, patient relations lead. I am sorry about the wait. I have shared this with our scheduling team, and I will call you tomorrow to hear more. 17:55 Keep exploring Appointment Booking Assistant Book appointments and consultations automatically. Patient Intake Flows Collect patient details and medical forms securely. International Patient Coordination Manage multilingual patient communication journeys. Lab Result Notifications Notify patients when reports and results are ready. Clinic FAQ Assistant Answer treatment, pricing and doctor availability questions instantly. First month of Growth on us Automate Treatment Follow-Up Messages Send care instructions, recovery check-ins, patient reminders and next-visit prompts automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp for Non-Profits – Donations & Volunteers URL: https://monochat.ai/solutions/non-profit > Answer donor questions automatically, share donation options and secure payment links, run WhatsApp campaigns and keep volunteers informed from one inbox. Home Solutions Non-Profit MonoChat for Non-Profit Organizations WhatsApp for Non-Profits Turn Donor Conversations Into Action Centralize donor messages, automate donation questions, re-engage previous donors with WhatsApp campaigns, and measure every conversation from one AI-powered platform. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Instagram Facebook TikTok Telegram Web Chat N Nova Foundation Business account Hello, which donation campaigns are open right now? 10:12 Hi! We have three active campaigns. Which one would you like to hear about? 10:12 Food parcels Clean water Education fund Food parcels. Can my company donate too? 10:13 Food parcel campaign One-time or monthly donation Open secure payment link Here is the link for individual donations. For a corporate donation I am connecting you with our fundraising team. 10:13 The Better Way to Manage Donor Communication Non-profit teams do not need more disconnected tools. They need one operating layer for conversations, automation, campaigns and reporting. The old way Donor messages are scattered across WhatsApp, Instagram, TikTok, web chat and social DMs. Teams answer the same donation questions manually every day. Campaign follow-ups are hard to personalize, track and repeat. Donation intent, feedback and urgent questions disappear inside message traffic. The MonoChat way Every donor conversation lands in one shared inbox. AI and rule-based bots answer donation questions instantly. WhatsApp campaigns re-engage previous donors with personalized messages. Dashboards show response speed, donor demand, campaign performance and satisfaction. Unified Inbox Bring every donor conversation into one place MonoChat centralizes WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations so your team can respond faster, assign messages, and never lose a donor request. Omnichannel donor inbox Message assignment and team ownership Quick replies for repetitive questions Explore the unified team inbox Unified Donor Inbox WhatsApp Emergency campaign donation request New Instagram Question about donation video Open TikTok Interested in volunteer support Assigned Web Chat Monthly donation setup Bot handled AI Donation Automation Answer donation questions before donors lose interest Use AI-powered or rule-based flows to explain donation types, campaign details, payment steps and frequently asked questions instantly — even outside working hours. Donation type guidance Instant FAQ automation Agent handoff when needed See AI donation collection A AI Donation Bot Business account How can I donate for the food package campaign? Food package donations start from $25. I can share the payment link and send your confirmation after completion. WhatsApp Campaigns Re-engage previous donors with focused campaigns Send personalized WhatsApp broadcasts to previous donors, promote urgent campaigns, share donation reminders and increase repeat giving from a channel people actually open. Personalized WhatsApp broadcasts Previous donor reactivation Campaign performance tracking See WhatsApp donation campaigns WhatsApp Campaign Builder Previous donors · Emergency campaign Message Preview Hi Sarah, your previous support helped us deliver 120 food packages. Would you like to support this week’s campaign? Donor Journey From First Question to Repeat Donation MonoChat helps non-profit teams create a faster, cleaner and more measurable donor experience from the first message to post-donation follow-up. 1 Donor asks a question A donor reaches you from WhatsApp, Instagram, TikTok, Telegram, web chat or another channel. 2 AI responds instantly MonoChat explains donation options, campaign details, process steps and required information. 3 Team takes over Agents continue the conversation from the shared inbox when human support is needed. 4 Follow-up continues Send confirmations, donation videos, surveys and future campaign messages through WhatsApp. Built for Real Non-Profit Workflows Use MonoChat for the everyday communication moments that directly affect donor trust, team speed and fundraising performance. Donation Inquiries Explain donation types, active campaigns, payment steps and donor requirements instantly. Learn more Repeat Donation Campaigns Reactivate previous donors with personalized WhatsApp broadcasts and follow-up flows. Learn more Donation Video Delivery Share post-donation videos, confirmations or impact messages directly through WhatsApp. Learn more Internal System Triggers Trigger messages, bots and media delivery from your own donor management system or CRM. Learn more WhatsApp Flow Surveys Collect feedback, satisfaction scores and structured donor responses inside WhatsApp. Learn more Performance Reporting Track response speed, team performance, donor demand and campaign effectiveness. Learn more Reporting & BI See What Donors Ask For, How Fast You Respond, and What Works MonoChat gives your team visibility into communication quality, campaign performance and donor demand — so your organization can improve with real conversation data. Response Speed See how fast donor questions are answered across teams and channels. Donation Demand Understand which donation types, campaigns and questions receive the most interest. Team Performance Measure agent workload, handling speed and conversation quality. Donor Satisfaction Use WhatsApp surveys and feedback flows to improve donor experience. Everything Your Team Needs to Move Faster MonoChat combines inbox, automation, campaign messaging, integrations and analytics in one platform for non-profit operations. Built for Real Operations Designed around donation flows, donor communication, campaign management and support teams. Designed for Speed Reduce repetitive work, respond faster and handle more donor traffic with the same team. Ready to Integrate Connect MonoChat with your donor systems, campaign tools, CRMs and custom workflows. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered donation information bots Rule-based automation flows WhatsApp Cloud API campaign messaging Quick replies and agent collaboration Custom API integrations with donor systems Donation video and media sharing WhatsApp Flow surveys Conversation analytics and BI dashboards What Changes With MonoChat? Move from slow, scattered and manual donor communication to a faster, measurable and automated operating model. What Changes With MonoChat? After Before Response Speed Instant · AI replies and quick responses Manual Donor Reach Focused · Personalized WhatsApp campaigns Scattered Team Workload Automated · Bots handle common questions Repetitive Visibility Measurable · Reports and BI dashboards Limited Example conversations WhatsApp for non-profits: donor and volunteer chat examples Three everyday moments for charities and foundations, handled in chat by automation first and by your team when it matters. Sending a donation receipt on request in web chat A donor asks for their yearly donation statement. The assistant finds their gifts in your CRM and sends the PDF in seconds. L Lumen Aid Typically replies in minutes Hi, I need a receipt for all my donations this year for my tax return. 09:05 Of course. To find your records, please confirm the email address you donate with. 09:05 james.walker@mail.com 09:06 Donation statement 2026 7 donations · $640 total PDF · 1 page Thanks, James. I found 7 donations from January to October. Here is your statement. 09:06 Email me a copy That's all Email me a copy 09:07 Sent to james.walker@mail.com. Is there anything else I can help with? 09:07 Signing up for a volunteer day from an Instagram DM A follower replies to a story about a beach clean-up, picks a shift with one tap and gets a reminder the evening before. A Atlas Relief Business account Saw your story about the beach clean-up. Can I still join? 17:40 Yes, we still have spots on Saturday 17 October. Which shift suits you? 17:40 09:00–12:00 13:00–16:00 09:00–12:00 17:41 Beach clean-up · Sat 17 Oct 09:00–12:00 · Sunset Pier entrance Gloves and bags provided You are on the list, Olivia. We will send you a reminder on Friday evening. 17:41 Reminder: see you tomorrow at 09:00 at Sunset Pier. Reply here if your plans change. Fri 19:00 I'll be there I can't make it Pausing a monthly donation on WhatsApp A regular donor needs to give less for a while. The bot shows their plan, offers options and hands over to donor care with the full history. N Nova Foundation Business account Hello, I give $50 a month but money is tight right now. Can I change that? 20:12 Monthly donation $50 · Education fund · since March 2024 Next payment 1 November Of course, and thank you for your support so far. What would you like to do? 20:12 Lower to $25 Pause for 3 months Talk to someone Pause for 3 months 20:13 I have passed this to Hannah in our donor care team. She will confirm the pause before your next payment. 20:13 Hi, Hannah here. Your donation is paused until February and nothing will be charged on 1 November. Thank you for staying with us. 09:15 FAQ Frequently Asked Questions Quick answers to the most common questions. Can MonoChat manage all donor messages in one inbox? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for your team. Can MonoChat answer donation questions automatically? Yes. You can use AI-powered or rule-based bots to explain donation types, campaign details, payment steps and frequently asked questions. Can we send WhatsApp campaigns to previous donors? Yes. MonoChat helps non-profit teams send personalized WhatsApp broadcasts to previous donors and re-engage them for new campaigns. Can MonoChat integrate with our existing donor system? Yes. MonoChat provides APIs and custom integration options so your internal systems can trigger messages, bots, media delivery and follow-up workflows. Can we measure team and campaign performance? Yes. MonoChat can report response speed, conversation volume, agent performance, donor demand, campaign results and satisfaction data. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Build a Faster Donor Communication System Unify donor conversations, automate repetitive donation questions, re-engage previous donors, and measure your communication performance with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Donation Chatbot for Non-Profits URL: https://monochat.ai/solutions/non-profit/ai-donation-collection > An AI donation chatbot that guides donors through campaigns and amounts, sends secure payment links and confirms every contribution on WhatsApp and more. Home Solutions Non-Profit AI Donation Collection AI Donation Collection Guide Every Donor With an AI Donation Chatbot Help supporters choose donation options, send payment links instantly and automate confirmations and follow-up engagement across messaging channels. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Hi, I would like to make a donation. 14:20 Thank you for your support! Which campaign would you like to give to? 14:20 Clean water Education Food aid Clean water. Can I give every month? 14:21 Clean water fund Monthly donation Open secure payment link Of course. Here is your secure link for a monthly donation. 14:21 Your donation is confirmed and your receipt is on its way. Thank you! 14:24 AI Donation Features Guide donors, automate payment links and confirm contributions instantly Guided Donation Conversations Help donors choose donation types, campaigns and contribution amounts in chat. One-time donations Recurring support Campaign selection Suggested amounts Payment Link Automation Share secure payment links directly inside WhatsApp and messaging channels. Secure payment links Mobile-friendly checkout Instant payment access Campaign tracking Instant Donation Confirmations Send confirmation messages and donor acknowledgements automatically. Donation receipts Thank-you messages Contribution confirmations Follow-up updates Supporter Engagement Continue donor conversations and answer campaign questions automatically. Campaign FAQs Donor support Volunteer interest Unified supporter history How It Works Turn supporter conversations into completed donations 1 Donor Starts a Conversation A supporter asks about donating through WhatsApp or another connected messaging channel. 2 AI Guides the Donation Flow MonoChat helps the donor choose a campaign, donation type and payment option automatically. 3 Confirm & Follow Up The donor receives confirmation messages, receipts and future campaign engagement automatically. Example conversations AI donation chatbot examples How an AI assistant answers giving questions, takes the payment and rescues a failed donation, with no staff member needed in between. Making a donation in memory of a loved one on Instagram A supporter gives in a relative's name. The assistant records the dedication, sends a payment link and offers a tribute card for the family. H Harbor Hope Foundation Business account I would like to donate in memory of my grandmother. Is that possible? 13:02 I am sorry for your loss. Yes, any donation can be dedicated. Which cause would you like it to support? 13:02 Clean water Orphan care Where most needed Clean water, $100. Her name was Margaret Collins. 13:04 In memory of Margaret Collins Clean water · $100 Secure payment link Here is your link. Would you like us to send a tribute card to your family as well? 13:04 Yes, add a card No, thank you Yes, add a card 13:06 Noted. Once the payment is complete you will get the dedication certificate here, and I will ask where to send the card. 13:06 Answering a zakat question and collecting the payment The assistant answers from your own zakat guidance, does the calculation and sends a payment link earmarked for zakat-eligible programmes. L Lumen Aid Business account How much zakat do I owe on $12,000 of savings I have held for a year? 21:30 Zakat is 2.5% of savings that have stayed above the nisab for a full lunar year. On $12,000 that is $300, and it goes only to zakat-eligible programmes. 21:30 Pay $300 zakat Choose a programme Pay $300 zakat 21:31 Zakat · $300 Zakat-eligible programmes Secure payment link Here is your secure link, Yusuf. 21:31 Received, thank you. Your zakat receipt has been sent to your email. May it be accepted. 21:34 Recovering a failed donation payment in web chat A card is declined. The assistant explains why, offers another way to pay and confirms the gift so the donation is not lost. A Atlas Relief Typically replies in minutes My card was declined when I tried to donate $75. 11:18 Sorry about that. Declines usually come from the card issuer, often because of online limits. How would you like to continue? 11:18 Try a new link Pay by bank transfer Pay by bank transfer 11:19 Bank transfer details Reference: ATL-58213 $75 · Food aid Please add the reference to your transfer so we can match your gift. 11:19 Your transfer of $75 arrived today. Thank you, Daniel. Your receipt is on its way by email. Thu 10:02 Keep exploring WhatsApp Donation Campaigns Send segmented donation campaigns and reach supporters directly on WhatsApp. Donation Impact Updates Automatically inform donors how their donations were used with proof and updates. Moment Video Sharing Share field videos, delivery moments and campaign proof with donors automatically. Volunteer Registration Flows Collect volunteer applications, availability and contact details through guided chat flows. Donor Re-Engagement Automation Bring previous donors back with personalized reminders, stories and recurring campaigns. First month of Growth on us Automate Donation Collection Conversations Guide supporters through donation options, payment flows and instant confirmations with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Donation Impact Updates for Donors on WhatsApp URL: https://monochat.ai/solutions/non-profit/donation-impact-updates > Send donors automated impact updates on WhatsApp: delivery proof, photos, reports and campaign progress that show how each donation was used. Home Solutions Non-Profit Donation Impact Updates Donation Impact Updates Show Donors Their Impact With Automated Updates Automatically share proof, reports, photos and progress updates so supporters can see how their donations were used. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Clean water well Project completed Photos and report attached Hi Daniel, good news: the water well you supported in March is now complete. 11:30 That is wonderful. Can I see the report? 11:42 Here is the completion report with photos from the field. Would you like updates on our next project too? 11:42 Yes, keep me posted Yes, please. 11:43 Done. We will message you when the next project starts. 11:43 Donation Impact Features Send proof, progress updates and impact stories directly to donors Impact Story Updates Send donors clear updates about how their contributions were used. Campaign progress Beneficiary stories Cause updates Milestone messages Proof & Transparency Share receipts, reports, documents and field proof directly in chat. Donation proof Project reports Receipt links Completion updates Media-Based Reporting Keep supporters engaged with photos, videos and campaign evidence. Photo updates Video stories Before-after proof Event highlights Donor Follow-Up Continue donor relationships with questions, replies and future appeals. Thank-you flows Donor questions Recurring support prompts Unified history How It Works Turn donations into transparent supporter communication journeys 1 Donation Is Received A supporter donates to a campaign, project, emergency appeal or recurring cause. 2 MonoChat Sends Impact Updates Automated messages share proof, reports, media and progress updates at the right moments. 3 Build Long-Term Trust Donors stay informed, reply with questions and continue into future engagement journeys. Example conversations Donation impact update examples on WhatsApp and social Updates that answer the question every donor has: what happened to my gift? Sharing a sponsored student's school report with the sponsor A sponsor receives the term report and a photo. Their reply with a message for the student goes straight to the field team. L Lumen Aid Business account Term report · Amina, 11 Grade 5 · Spring term Report and photo attached Hi Rachel, Amina's spring term report is in. She moved into the top three of her class in maths. 10:00 That made my day! Can I send her a message? 10:20 Of course. Write it here and our field team will read it to her at the next visit. 10:20 Amina, I am so proud of you. Keep going! 10:22 Received. The next visit is planned for 3 November and we will send you a photo once your message is delivered. 10:22 See previous reports Answering 'where did my donation go?' with photos A donor asks about their gift. The assistant looks it up and shares when and where it was delivered, with photos from the day. A Atlas Relief Business account Hi, I donated for hygiene kits last month. Did they actually go out? 15:10 Let me check. Your $60 donation on 4 September covered 3 hygiene kits. 15:10 Distribution completed 3 hygiene kits · 22 September Field site · 4 photos They were handed out on 22 September at our Hatay field site. Here are photos from the day. 15:11 See on map Donate again Thank you, that is really reassuring. 15:14 Sending a campaign milestone update on Messenger Supporters hear when a campaign reaches a milestone, and questions about local impact are answered on the spot. N Nova Foundation Business account Winter warmth campaign 75% funded · 1,500 of 2,000 blankets 12 days left Hi Tom, thanks to supporters like you we are three quarters of the way there. 18:00 Share with friends Top up my gift Great! Are any of them going to families in Manchester? 18:30 Yes. 320 blankets are set aside for our Manchester partner shelters and will be handed out from 1 December. We will send you photos when they arrive. 18:30 Share with friends 18:31 Here is a link you can forward. Every share helps us reach the last 500 blankets. 18:31 Keep exploring WhatsApp Donation Campaigns Send segmented donation campaigns and reach supporters directly on WhatsApp. AI Donation Collection Guide donors through donation options, payment links and instant confirmations. Moment Video Sharing Share field videos, delivery moments and campaign proof with donors automatically. Volunteer Registration Flows Collect volunteer applications, availability and contact details through guided chat flows. Donor Re-Engagement Automation Bring previous donors back with personalized reminders, stories and recurring campaigns. First month of Growth on us Automate Donation Impact Updates Show donors how their contributions were used with proof, progress updates and impact stories sent automatically through MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Donor Re-Engagement Automation on WhatsApp URL: https://monochat.ai/solutions/non-profit/donor-reengagement-automation > Win back lapsed donors with personalized WhatsApp reminders, impact stories and recurring donation prompts sent automatically at the right moment. Home Solutions Non-Profit Donor Re-Engagement Automation Donor Re-Engagement Automation Donor Re-Engagement Automation That Brings Past Donors Back Re-engage past donors with personalized reminders, impact stories, recurring donation prompts and automated follow-up journeys. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Hi Sophie, last winter your donation helped us deliver food parcels. This year's campaign has just started. 09:40 Donate again See last year's impact Happy to help again. 09:52 Winter campaign One-time donation Open secure payment link Thank you! Here is your link. Would you like to make it a monthly donation? 09:52 Make it monthly One-time is fine Make it monthly. 09:53 Great, I have updated your link for a monthly donation. Thank you for standing with us. 09:53 Donor Re-Engagement Features Reactivate past donors with stories, reminders and recurring donation journeys Donor Re-Activation Reconnect with previous donors through personalized re-engagement flows. Inactive donor segments Past campaign history Personalized reminders Return-to-donate prompts Impact Story Campaigns Bring donors back by showing the outcomes of previous contributions. Impact stories Campaign progress Field updates Proof-based messages Recurring Donation Prompts Encourage one-time donors to become recurring supporters. Monthly giving prompts Suggested amounts Campaign subscriptions Donation links Supporter Reply Handling Route donor questions, objections and high-intent replies to your team. Donor questions Fundraiser handover Unified history Follow-up automation How It Works Turn inactive donors into repeat supporters through automated engagement 1 Identify Previous Donors Segment inactive, one-time or past campaign donors based on donation history. 2 Send Personalized Stories MonoChat shares impact updates, reminders and relevant campaign appeals automatically. 3 Convert to Repeat Giving Donors receive donation links, recurring support prompts and follow-up journeys. Example conversations Donor re-engagement message examples Win back supporters at the moments they usually drift away: an expired card, a new season, too many messages. Restarting a recurring donation after a card expires An approved WhatsApp template flags the failed payment, and the donor updates their card through a secure link without calling anyone. L Lumen Aid Business account Hi Sarah, we could not take your monthly $20 donation to Clean water because your card has expired. Updating it takes a minute. 08:30 Update card Remind me later Update card 12:15 Update payment method Monthly · $20 · Clean water Secure link Here is your secure link. Your gift will continue on the same date each month. 12:15 Done! 12:18 All set, thank you Sarah. Your October donation went through and the next one is on 5 November. 12:18 Inviting last year's Ramadan donors to give again Donors are reminded what they gave last year and can repeat it with one tap, with the amount already calculated. A Atlas Relief Business account Ramadan iftar meals Last year: 30 meals from you Campaign opens today Ramadan Mubarak, Adam. Last year you provided 30 iftar meals. Would you like to do the same this year? 16:00 Same as last year Choose an amount Not this year Same as last year 16:12 Thank you! 30 meals comes to $150. Here is your secure link. 16:12 Pay $150 Paid. 16:14 Received. We will send you a photo from the first iftar you sponsored. 16:14 Letting a donor choose fewer messages instead of unsubscribing A supporter who feels over-messaged picks quarterly impact news. The preference is saved to their contact, so future campaigns respect it. H Harbor Hope Foundation Business account You have been messaging me a bit too often lately. 19:05 Sorry about that, Mark. You can choose what you hear from us: 19:05 Impact news quarterly Urgent appeals only Stop all messages Impact news quarterly 19:06 Preferences updated Quarterly impact news Next update: January Done. You will hear from us once a quarter with what your past gifts achieved. 19:06 Perfect, thanks. 19:07 Keep exploring WhatsApp Donation Campaigns Send segmented donation campaigns and reach supporters directly on WhatsApp. AI Donation Collection Guide donors through donation options, payment links and instant confirmations. Donation Impact Updates Automatically inform donors how their donations were used with proof and updates. Moment Video Sharing Share field videos, delivery moments and campaign proof with donors automatically. Volunteer Registration Flows Collect volunteer applications, availability and contact details through guided chat flows. First month of Growth on us Re-Engage Previous Donors Automatically Bring donors back with personalized reminders, impact stories and recurring campaign journeys powered by MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Donation Video Updates: Share Field Moments URL: https://monochat.ai/solutions/non-profit/moment-video-sharing > Share field videos, delivery moments and campaign proof with donors automatically after a donation or project milestone, on WhatsApp and other channels. Home Solutions Non-Profit Moment Video Sharing Moment Video Sharing Send Donation Video Updates From the Field Automatically Send donors meaningful videos from the field, delivery moments, campaign proof and impact stories automatically after donations or project milestones. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Delivery video 0:42 · Food parcel campaign Tap to watch Hi Layla, your food parcel was delivered today. We recorded a short video of the moment for you. 16:10 Thank you for sharing, this means a lot. 16:25 Thank you for making it possible. Would you like to see how the campaign is going? 16:25 Campaign update Donate again Campaign update 16:26 Here is this week's progress summary. We will send the next video when new deliveries go out. 16:26 Moment Video Sharing Features Deliver field videos, campaign proof and impact stories directly to donors Field Video Updates Share real campaign moments with donors after field activity. Delivery videos Beneficiary moments Project progress Event highlights Campaign Proof Sharing Send visual proof that donations reached the intended cause. Before-after clips Distribution proof Volunteer footage Location updates Automatic Donor Delivery Trigger video updates based on campaign, donor segment or donation status. Segmented delivery Post-donation updates Campaign milestones Recurring donor updates Donor Engagement Follow-Up Keep supporters connected after each video with replies and next actions. Thank-you flows Donor questions Share prompts Future campaign appeals How It Works Turn campaign moments into donor trust and repeat engagement 1 Capture the Moment Your team records field videos, delivery proof, beneficiary stories or campaign updates. 2 MonoChat Shares Automatically Videos are sent to the right donor segments with context, campaign details and thank-you messages. 3 Continue Engagement Donor replies, questions and future support interest continue through automated follow-up flows. Example conversations Donor video message examples: field moments on WhatsApp Personal videos from the field, sent to the donor who made the moment possible. Sending a Qurbani video in the donor's name When the sacrifice is performed, the donor gets a short video in which their name is read out, with the number of families who received the meat. L Lumen Aid Business account Your Qurbani video 0:38 · Your name read out Tap to watch Assalamu alaikum Ibrahim, your Qurbani was performed this morning and the meat was shared with 7 families. 11:20 JazakAllah khair. Can my brother see it too? 11:35 Of course. You can forward the video yourself, or send me his number and we will share it with him. 11:35 Forward video Send to my brother Forward video 11:36 Here is a link you can forward. Thank you for trusting us with your Qurbani this year. 11:36 Sharing a water well opening video with its funder A project milestone triggers a video for everyone who funded it, with options to share the moment or start the next project with the team. H Harbor Hope Foundation Business account Well opening video 1:12 · Your name on the plaque Tap to watch Hi Emily, the well you funded opened today. The first water was drawn by children from the village school. 14:05 I am in tears. This is beautiful. 14:30 Thank you for making it happen. Would you like to share it, or support another well? 14:30 Share the video Fund another well Fund another well 14:31 Wonderful. Laura from our projects team will message you today with the wells waiting for funding. 14:31 Telling a donor when their iftar video will arrive A donor asks about their video in an Instagram DM. The assistant checks the distribution date, and the video follows on its own once it is ready. A Atlas Relief Business account Hi, I sponsored iftar meals. When will I get the video? 12:40 Hi Sophie, your 20 meals are scheduled for Thursday at sunset. Videos are sent within 48 hours of the distribution. 12:40 Notify me here Notify me here 12:41 Done. I will message you here as soon as it is ready. 12:41 Iftar distribution video 0:51 · 20 meals in your name Tap to watch Your video is ready, Sophie. Thank you for feeding 20 people this Ramadan. Sat 10:15 Keep exploring WhatsApp Donation Campaigns Send segmented donation campaigns and reach supporters directly on WhatsApp. AI Donation Collection Guide donors through donation options, payment links and instant confirmations. Donation Impact Updates Automatically inform donors how their donations were used with proof and updates. Volunteer Registration Flows Collect volunteer applications, availability and contact details through guided chat flows. Donor Re-Engagement Automation Bring previous donors back with personalized reminders, stories and recurring campaigns. First month of Growth on us Share Campaign Moments Automatically Send donors field videos, delivery proof and impact stories through automated MonoChat journeys. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Volunteer Registration Chatbot & Sign-Up Flows URL: https://monochat.ai/solutions/non-profit/volunteer-registration-flows > Collect volunteer applications, availability, skills and contact details through guided chat flows, then route complete records to your coordinators. Home Solutions Non-Profit Volunteer Registration Flows Volunteer Registration Flows Collect Volunteer Applications Through Guided Chat Flows Register volunteers, collect availability, understand skills and route complete applications to your coordination team automatically. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Hi, I would like to volunteer. I live in Dubai. 18:02 Great to have you, Omar! Which area interests you most? 18:02 Field work Events Education Events. I am free at weekends. 18:03 Application received Events · Weekends · Dubai Sent to the volunteer coordinator Thank you! Our coordinator will contact you about the next event. 18:04 Volunteer Registration Features Collect volunteer details, availability and role preferences directly in chat Volunteer Application Intake Collect volunteer details and application answers directly in chat. Contact details Experience questions Interest areas Location preferences Availability Collection Understand when volunteers can help before your team assigns them. Available days Preferred time slots Event availability Recurring support Role Matching Guide volunteers toward the right campaign, field role or support task. Field volunteers Event support Logistics help Remote assistance Coordinator Handover Route complete volunteer profiles to your coordination team with context. Team assignment Screening follow-up Orientation reminders Unified history How It Works Turn volunteer interest into organized coordination workflows 1 Volunteer Starts Registration A supporter asks to volunteer for a campaign, event, field operation or remote task. 2 MonoChat Collects Details The flow captures contact details, availability, location, interests and experience. 3 Match & Coordinate Completed applications are routed to coordinators, with reminders and next steps automated. Example conversations Volunteer registration chatbot examples From the first 'I want to help' to a confirmed shift, without spreadsheets or phone tag. Completing a volunteer application form in WhatsApp A WhatsApp Flow collects skills, availability and an ID photo in one go, so coordinators receive a complete record instead of a half-filled form. N Nova Foundation Business account I want to volunteer for your disaster response team. 19:20 Volunteer application Skills · Availability · ID About 2 minutes Thank you, Ethan! Please fill in this short form so we can match you to the right role. 19:20 Open form Done. I have first aid training and a driving licence. 19:24 Got it. Please send a photo of your ID so we can complete your safety check. 19:24 Photo ID card · front 19:25 Application complete First aid · Driver · Weekdays after 18:00 Sent to the response coordinator All done. Our coordinator Grace will invite you to the next induction session. 19:26 Confirming or swapping a volunteer shift from a reminder The day before a shift, a reminder template asks volunteers to confirm. Anyone who cannot come picks a new date and frees the slot for the waiting list. L Lumen Aid Business account Hi Chloe, reminder: your food bank shift is tomorrow, Saturday, 10:00–14:00 at Lumen Food Bank, Riverside. 18:00 Confirm I can't make it I can't make it 18:22 Thanks for letting us know. Would you like to pick another date? 18:22 Sat 24 Oct Sun 25 Oct Not now Sun 25 Oct 18:23 Shift moved Sunday 25 Oct · 10:00–14:00 Lumen Food Bank, Riverside Done. Your Saturday slot has gone to the next person on the waiting list. 18:23 Registering a corporate volunteer team in web chat A company asks to bring a group. The bot collects the activity and dates, then hands over to a named coordinator who confirms the day. A Atlas Relief Typically replies in minutes Hi, our company would like to volunteer as a team of 15 in November. 10:05 Great! Which activity would suit your team? 10:05 Food packing Tree planting Teaching workshop Food packing 10:06 Which dates could work? 10:06 Week of 9 Nov Week of 16 Nov Flexible Week of 16 Nov 10:06 Thank you. I have passed your request to Ryan, our corporate volunteering coordinator. 10:07 Hi, Ryan here. We can host 15 people on Wednesday 18 November, 09:00–13:00. Shall I send the booking details? 10:21 Yes, please Keep exploring WhatsApp Donation Campaigns Send segmented donation campaigns and reach supporters directly on WhatsApp. AI Donation Collection Guide donors through donation options, payment links and instant confirmations. Donation Impact Updates Automatically inform donors how their donations were used with proof and updates. Moment Video Sharing Share field videos, delivery moments and campaign proof with donors automatically. Donor Re-Engagement Automation Bring previous donors back with personalized reminders, stories and recurring campaigns. First month of Growth on us Automate Volunteer Registration Collect volunteer applications, availability, contact details and role preferences through guided MonoChat flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Donation Campaigns for Non-Profits URL: https://monochat.ai/solutions/non-profit/whatsapp-donation-campaigns > Run WhatsApp donation campaigns for your non-profit: segment supporters, send appeals with payment links and automate thank-you and follow-up messages. Home Solutions Non-Profit WhatsApp Donation Campaigns WhatsApp Donation Campaigns Send Donation Campaigns Directly on WhatsApp Reach supporters with segmented WhatsApp campaigns, donation links, impact stories and automated follow-ups that keep donors engaged. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Foundation Business account Hi Emma, our winter campaign has started. One food parcel supports a family for a month. Would you like to help? 10:02 Donate now Learn more Yes, I would like to donate one parcel. 10:05 Winter food parcel One-time donation Open secure payment link Thank you! Here is your secure donation link. 10:05 Done, I have completed the payment. 10:08 We received your donation. We will message you when your parcel is delivered. 10:08 WhatsApp Donation Features Segment supporters, send donation appeals and automate campaign follow-ups Segmented Campaigns Reach the right supporters with targeted WhatsApp donation messages. Donor segments Cause-based campaigns Recurring donor groups Custom audience lists Donation Appeals Share urgent needs, campaign stories and donation links directly in chat. Donation links Impact stories Emergency appeals Recurring donation prompts Supporter Follow-Up Continue the journey after each donation message or supporter reply. Thank-you messages Pledge follow-ups Payment reminders Campaign updates Team Handover Route supporter questions and high-intent replies to your fundraising team. Donor questions Volunteer interest Fundraiser handover Unified history How It Works Turn supporter segments into donation conversations 1 Select Supporter Segment Choose donors, volunteers, past supporters or campaign-specific audiences. 2 Send Donation Campaign MonoChat delivers WhatsApp campaign messages with donation links, impact stories and calls to action. 3 Follow Up & Convert Supporter replies trigger thank-you flows, reminders, updates or team handover automatically. Example conversations WhatsApp donation campaign examples Appeals that people can answer with a tap, and replies that reach the right person on your team. Emergency appeal with one-tap donation amounts After a flood, supporters who gave to past emergencies receive an approved template with amount buttons and pay through a secure link. A Atlas Relief Business account Flood emergency appeal Hot meals, blankets and clean water Teams on the ground today Hi Laura, floods hit the north of the region overnight and families need shelter today. Can you help? 08:15 $25 $50 $100 $50 08:31 Thank you! Here is your secure link for $50. 08:31 Pay $50 Done. 08:33 Your $50 has arrived. We will send you a photo update from the field within a week. 08:33 Running a matched-giving campaign with a deadline A time-limited match campaign explains itself and takes donations automatically, so the team does not type a single reply. L Lumen Aid Business account Hi Ben, every donation to our school meals fund is matched until midnight on Friday. Your $40 becomes $80. 12:00 Donate now How does matching work? How does matching work? 12:05 A group of our long-term donors has pledged to double every gift up to the campaign target. Your receipt shows your own donation; the match is added on our side. 12:05 Donate now Donate now 12:06 School meals fund · matched $40 from you + $40 match Secure payment link Here is your link. Thank you for doubling your impact. 12:06 Handing a major gift reply to the fundraising team When a campaign reply signals a large gift, the bot hands over to a named fundraiser who sees the full conversation and books a call. N Nova Foundation Business account Hi David, our clean water campaign is open. $30 gives one person clean water for a year. 11:00 Donate $30 Learn more Actually, our family foundation would like to fund a whole well. Who can I speak to? 11:20 Thank you, that is wonderful. I am connecting you with Charlotte, who leads our major gifts team. 11:20 Hello David, Charlotte here. A full well project starts from $8,500. I can send a proposal with locations and a timeline. 11:34 Send proposal Book a call Book a call 11:35 Call booked Tuesday 13 Oct · 15:00 With Charlotte · Major gifts Done. I will send you a reminder an hour before. 11:36 Keep exploring AI Donation Collection Guide donors through donation options, payment links and instant confirmations. Donation Impact Updates Automatically inform donors how their donations were used with proof and updates. Moment Video Sharing Share field videos, delivery moments and campaign proof with donors automatically. Volunteer Registration Flows Collect volunteer applications, availability and contact details through guided chat flows. Donor Re-Engagement Automation Bring previous donors back with personalized reminders, stories and recurring campaigns. First month of Growth on us Run Donation Campaigns on WhatsApp Segment supporters, send donation appeals and automate follow-up journeys with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Real Estate WhatsApp Chatbot & Lead Qualification URL: https://monochat.ai/solutions/real-estate > Qualify property leads on WhatsApp 24/7: capture budget, area and timeline, share listings, book viewings and route serious buyers to the right agent. Home Solutions Real Estate Real Estate Real Estate WhatsApp Chatbot Qualify Leads, Book Viewings Portal and ad leads go cold in minutes. MonoChat replies on WhatsApp straight away, asks your qualifying questions, shares matching listings and books the viewing with the right agent. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Instagram DM Web chat N Nova Properties Business account Hi, I saw your ad for the 2-bedroom apartment in the Marina. Is it still available? 19:32 Yes, it is available. Are you looking to buy or to rent? 19:32 Buy Rent Buy. My budget is flexible and I can view it this week. 19:33 Viewing booked 2-bedroom apartment · Thursday 17:00 Sara will meet you on site Great. I have booked your viewing and shared your details with our agent. 19:34 Real estate chatbot features From the first message to the viewing, the repetitive part of an agent's day is handled in chat. Listing and availability answers The AI assistant answers questions about price, size, location, payment plans and availability from your listing information, at any hour. Lead qualification Ask about buying or renting, budget, area, property type and timeline, and save the answers on the contact. Viewing booking Offer viewing times, confirm the appointment, send a reminder and notify the responsible agent. Listings as carousels Send matching properties as WhatsApp carousel messages with a photo and a button for each listing. Document collection Collect ID copies, tenancy paperwork and other documents in the chat instead of chasing them by email. Payment links Send a payment link for a booking deposit or service fee through your own payment provider. Handover to agents Serious leads reach the right agent or team with the full conversation and their qualification answers. Campaigns to your database Announce new launches, price changes and open houses to past enquirers with WhatsApp bulk messaging. WhatsApp use cases for real estate agencies and property managers From the first enquiry to the monthly rent, pick the workflow your team handles most and start there. Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Viewing Booking Book viewings with the right agent and send reminders. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. Rent Payment Reminders Send rent reminders with payment links and receipts. Lead qualification Qualify every real estate lead in the first minute Leads from property portals, click-to-WhatsApp ads and your website get an instant reply and the same qualifying questions, so agents spend their time on buyers who are ready. Buy or rent, budget, area and timeline captured Answers saved on the contact and available to your CRM Unqualified enquiries still get a helpful answer See AI assistants and chatbots Lead summary From a click-to-WhatsApp ad Qualification Buying · 2 bedrooms · Marina area · Ready to view this week Viewings Book viewings and cut no-shows with reminders The assistant proposes times, confirms the slot and reminds the buyer before the viewing. If plans change, they reschedule in the same chat. Viewing confirmation with the address Automatic reminder before the appointment Follow-up message after the viewing See workflow automation Viewing reminder WhatsApp template · sent automatically Message preview Hi Adam, a reminder of your viewing tomorrow at 17:00. Sara will meet you at the building entrance. Reply to this message if you need to reschedule. Team inbox One inbox for every agent, office and channel WhatsApp, Instagram and web chat enquiries arrive in one shared inbox with clear ownership, so a lead never depends on one agent's personal phone. Assign leads by project, area or agent Notes, tags and full history on each contact Reports on response time and lead sources Explore the unified team inbox Sales inbox WhatsApp 2-bedroom in the Marina New Instagram Payment plan question Bot handled Web chat Viewing on Thursday Assigned WhatsApp Tenancy documents Open How to start with a real estate WhatsApp chatbot Four steps to reply to every lead straight away. 1 Connect your WhatsApp number Connect your WhatsApp Business API number, plus Instagram and web chat if you use them. 2 Add your listings and FAQs Give the assistant your projects, listings, payment plans and common questions. 3 Set your qualifying questions Choose what to ask and when a lead should go to an agent. 4 Go live and nurture Reply to every lead instantly, then keep your database warm with launch and price updates. Example conversations Real estate WhatsApp chatbot examples Sellers, tenants and business clients write in too. Here is how the same assistant handles three conversations that are not about a viewing. Booking a home valuation for a seller on WhatsApp An owner who wants to sell shares the location in chat and books a valuation visit with the agent who covers that area. A Atlas Realty Business account Hi, I want to sell my 3-bedroom house. Can you value it? 11:05 Of course. Please share the location of the property. 11:05 Send location Location shared 22 Willow Road, Riverside 11:06 Thanks. Daniel covers Riverside and can visit for a free valuation at these times: 11:06 Tue 10:00 Wed 16:30 Wed 16:30 11:07 Valuation booked 22 Willow Road · Wednesday 16:30 Daniel, Riverside area Booked. Daniel will bring recent comparable sales from your street. 11:07 Collecting tenancy documents on WhatsApp The tenant uploads documents from their phone and always sees what is still missing, so the agent prepares the contract without chasing emails. L Lumen Lettings Business account Documents needed ID or passport · proof of income · landlord reference 0 of 3 received Hi Chloe, to prepare your tenancy agreement for 18 Elm Street we need three documents. 10:00 Upload now Document passport.pdf 10:12 Document payslips-aug-sep.pdf 10:13 Documents received ID · proof of income 2 of 3 received Thanks! Only the landlord reference is missing. Send it whenever it is ready. 10:13 I will send it tomorrow. 10:15 Perfect. Olivia will send the tenancy agreement for signature once everything is in. 10:15 Routing a commercial property enquiry to the right team An office enquiry on Messenger is recognised, summarised and handed to the commercial team, who continue in the same thread. A Atlas Realty Typically replies in minutes Hello, we are looking for office space for 25 people near the city centre. 15:20 Thanks for getting in touch. Are you looking to rent or to buy? 15:20 Rent Buy Rent, from January. 15:21 Commercial enquiry Office · 25 people · city centre · rent From January Our commercial team handles office space. I am passing your enquiry to them with these details. 15:21 Hello, I am Victoria from the commercial team. I have three offices that fit. Can we have a call tomorrow at 10:00? 15:34 Yes, 10:00 works Suggest another time Yes, 10:00 works 15:36 FAQ Real estate WhatsApp chatbot: common questions Quick answers to the most common questions. How does a WhatsApp chatbot qualify real estate leads? It replies as soon as the lead writes, asks your qualifying questions such as buying or renting, budget, area and timeline, saves the answers on the contact and hands qualified leads to an agent. Can it book property viewings? Yes. The flow offers viewing times, confirms the appointment, notifies the agent and can send a reminder before the viewing using an approved WhatsApp template. Can I send listings on WhatsApp? Yes. You can send properties as carousel messages with an image and a button for each listing, or as documents and links inside the conversation. Does it connect to my CRM or to leads from property portals? MonoChat connects to other systems through its API, webhooks and custom functions, so lead details can be pushed to your CRM and a new lead can start a WhatsApp conversation automatically. Can several agents use the same WhatsApp number? Yes. With the WhatsApp Business API all agents work from one shared inbox on the same number, with assignment, notes and conversation history. Can the assistant answer in Arabic and English? Yes. The AI assistant can answer in the language the customer writes in, which helps with international buyers and tenants. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. First month of Growth on us Reply to Every Property Lead in Seconds Qualify leads, book viewings and keep your agents focused on serious buyers with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Off-Plan Project Launch Campaigns on WhatsApp URL: https://monochat.ai/solutions/real-estate/project-launch-campaigns > Launch off-plan projects on WhatsApp: announce to opted-in segments, share brochures and payment plans, collect expressions of interest and take deposits. Home Solutions Real Estate Off-Plan Project Launch Campaigns Off-Plan Project Launch Campaigns Off-Plan Project Launch Campaigns on WhatsApp, From Teaser to Reservation Announce a new project to the buyers who asked to hear about it, answer payment-plan questions instantly and collect expressions of interest before launch day, then hand the most serious buyers to your sales team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Bulk messaging Click-to-WhatsApp ads Payment links N Nova Developments Business account Nova Gardens · launching 14 March 1–3 bedrooms and townhouses From €285,000 Hi James, you asked to hear about new projects in Westbrook. Nova Gardens opens for priority registration this week. 10:00 Payment plan Floor plans Register interest Payment plan 10:18 10% on booking, 50% during construction and 40% on handover, planned for Q4 2028. Which unit type would you like to register for? 10:18 1 bedroom 2 bedrooms 3 bedrooms 2 bedrooms 10:19 Interest registered Nova Gardens · 2 bedrooms Priority access before public launch Thank you. You will be among the first to see the price list. 10:19 Project launch campaign features for developers Everything a sales launch needs, from the first announcement to the reservation. Segmented announcements Send approved template campaigns to opted-in contacts by area, budget, unit type or past project. Click-to-WhatsApp ads Ads open a WhatsApp chat where the assistant answers instantly and captures the lead. Brochures and payment plans Share brochures, masterplans and payment plans as PDFs, and answer questions about them with AI. Expression-of-interest forms WhatsApp Flows collect unit type, budget, nationality and contact preferences in one form. Reservation deposits Send a payment link through your own payment provider and confirm the reservation in the chat. Launch event invitations Invite registered leads to launch events, collect time slots and send the location and reminders. Sales team routing Hot leads go to the right sales consultant with their answers and conversation history. Campaign analytics See deliveries, replies, registrations and conversations per campaign to know which segment responded. Bulk messaging Announce the launch to everyone who asked to hear Your database of past enquirers is the warmest audience for a new project. Send an approved WhatsApp template to the right segment, and every reply lands in the shared inbox where the assistant or a sales consultant takes it from there. Segments by area, budget, unit type or past enquiry Buttons for payment plan, floor plans and registration Replies handled by AI first, then by your sales team See WhatsApp bulk messaging Launch announcement WhatsApp template · campaign to an opted-in segment Message preview Hi James, Nova Gardens opens for priority registration this week: 1–3 bedrooms and townhouses from €285,000, with a 10/50/40 payment plan. Register your interest to see the price list before the public launch. How to run a project launch campaign on WhatsApp Four steps from teaser to reservation. 1 Build your segments Import or sync opted-in contacts and tag them by area, budget, unit type and past enquiries. 2 Announce and advertise Send the launch template to your segments and run click-to-WhatsApp ads for new audiences. 3 Qualify and register interest The assistant answers questions, shares the brochure and collects expressions of interest with a form. 4 Reserve and hand over Serious buyers pay a reservation deposit by link or are passed to a sales consultant. Example conversations Off-plan project launch campaign examples on WhatsApp From the first ad click to a paid reservation and a launch-day visit, all in the same conversation. Sending the project brochure to a lead from a launch ad A lead from a click-to-WhatsApp ad gets the brochure as a PDF, picks a unit type and requests a call, so sales start with a warm conversation. N Nova Developments Business account Hi, I saw the Nova Gardens ad. Can you send the brochure? 12:30 Nova Gardens brochure.pdf Masterplan · unit types · amenities PDF · 6.4 MB Here is the brochure. Which unit type interests you most? 12:30 1 bedroom 2 bedrooms Townhouse Townhouse 12:33 Townhouses start from €620,000 with a 20/80 payment plan. Would you like to speak with our sales team? 12:33 Call me Visit the sales gallery Call me 12:34 Leyla from our sales team will call you within the hour. I have passed on your interest in townhouses. 12:34 Paying an off-plan unit reservation deposit by payment link The buyer checks the unit, pays the reservation deposit through the developer's payment provider and receives the receipt in the chat. N Nova Developments Business account I would like to reserve unit 3-07 at Nova Gardens. 11:10 Unit 3-07 · Nova Gardens 2 bedrooms · 3rd floor · garden view €398,000 Unit 3-07 is available. A €5,000 reservation deposit holds it for you for 14 days. 11:10 Pay deposit Ask a question Pay deposit 11:12 Here is your secure payment link. 11:12 Pay €5,000 Deposit received Unit 3-07 · €5,000 Receipt #NG-1184 Thank you, Thomas. Unit 3-07 is reserved for you. Leyla will contact you to prepare the sales agreement. 11:19 Inviting registered leads to a launch event Everyone who registered interest gets an approved template invitation, picks a day and time and receives the location, so sales know who is coming and when. N Nova Developments Business account Nova Gardens launch weekend Sales gallery · 14–15 March Priority unit selection Hi Olivia, you registered interest in Nova Gardens. Join us at the launch weekend to choose your unit first. 10:00 Saturday Sunday I can't make it Saturday 10:26 Which time suits you on Saturday? 10:26 10:00 13:00 16:00 13:00 10:27 You are registered Saturday 14 March · 13:00 Nova Gardens sales gallery See you on Saturday. Here is the location of the sales gallery. 10:27 Open in Maps FAQ Project launch campaigns on WhatsApp: common questions Quick answers to the most common questions. How do developers use WhatsApp for an off-plan launch? Developers announce the project to opted-in contacts with approved WhatsApp template messages, bring in new leads with click-to-WhatsApp ads, answer brochure and payment-plan questions with an AI assistant, and collect expressions of interest before the public launch. Can I send a launch announcement to thousands of contacts? Yes. MonoChat bulk messaging sends approved template messages to segments of contacts who have opted in to hear from you, and every reply comes back into the shared inbox. Sending limits depend on your WhatsApp Business account tier. How do I collect expressions of interest on WhatsApp? Use buttons or a WhatsApp Flow form to capture unit type, budget and contact preferences. The answers are saved on the contact and can be sent to your CRM through the API or webhooks. Can buyers pay a reservation deposit in the chat? Yes. MonoChat can send a payment link through your own payment provider, and a webhook from the provider can confirm the payment in the same conversation. Which campaign results can I measure? Analytics show deliveries, reads, replies and conversations per campaign, and tags let you count registrations, viewings and reservations per segment. Keep exploring Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Viewing Booking Book viewings with the right agent and send reminders. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. Rent Payment Reminders Send rent reminders with payment links and receipts. First month of Growth on us Launch Your Next Project on WhatsApp Announce to the right segments, answer every question and collect expressions of interest with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Real Estate Lead Qualification on WhatsApp URL: https://monochat.ai/solutions/real-estate/property-lead-qualification > Qualify real estate leads on WhatsApp the moment they enquire: capture budget, financing and timeline, score each lead and send ready buyers to the right agent. Home Solutions Real Estate Real Estate Lead Qualification Real Estate Lead Qualification Real Estate Lead Qualification on WhatsApp, in the First Minute Every portal enquiry, ad click and website message gets the same qualifying questions within seconds. MonoChat records budget, financing, area and timeline on the contact and sends ready buyers to the right agent. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Property portals Click-to-WhatsApp ads Instagram DM A Atlas Realty Business account Your enquiry 3-bed townhouse · Westbrook €525,000 Hi Michael, thanks for your enquiry on the property portal. Three quick questions so we can help you faster. Are you buying to live in or as an investment? 09:12 To live in Investment To live in 09:15 How will you finance the purchase? 09:15 Cash Mortgage approved Need a mortgage Mortgage approved 09:16 And when would you like to move? 09:16 Within 3 months 3–6 months Later Within 3 months 09:16 Hot lead Live-in · mortgage approved · 3 months Assigned to Sarah, Westbrook office Thank you. Sarah from our Westbrook office will call you today. 09:17 Lead qualification features for real estate teams Ask the right questions, score the answers and act on them without an agent touching every enquiry. Instant reply to every source Portal enquiries, click-to-WhatsApp ads, Instagram DMs and web chat all start the same qualification flow within seconds. Buttons and short forms Quick-reply buttons and WhatsApp Flows capture budget, area, property type and bedrooms without typing. Financing and timeline Ask cash or mortgage, pre-approval status and move-in date, so agents know who can act now. Lead scoring with tags Answers become tags and contact fields such as hot, warm or nurture, ready for filters and reports. Routing by area or project Qualified leads are assigned to the agent, office or project team that covers what they asked about. AI answers in between The AI assistant answers questions about the listing, service charges or the area from your knowledge base, then returns to the flow. Nurture instead of discard Leads who are months away receive opt-in listing updates and market news through approved templates. CRM and webhook sync Push each qualified lead, with its answers, to your CRM and start follow-up tasks automatically. Lead handover Agents receive a summary, not a raw enquiry When a lead qualifies, the assigned agent sees the conversation in the shared inbox with the answers already captured, so the first call starts with the property, not with questions. Budget, financing, area and timeline on the contact card Source of the lead: portal, ad, Instagram or website Full chat history if the lead writes again later See AI assistants and chatbots Qualified lead summary Saved on the contact · sent to the agent Lead summary Michael Turner · Property portal · 3-bed townhouse, Westbrook · Live-in buyer · Mortgage approved · Moving within 3 months · Score: hot How real estate lead qualification works From first message to agent call in four steps. 1 Lead arrives An enquiry comes in from a property portal, an ad, Instagram or your website, or your CRM starts a WhatsApp conversation through the API. 2 Assistant asks your questions Buttons and a short form capture purpose, budget, financing, area and timeline; the AI answers listing questions along the way. 3 Lead is scored and tagged Rules you define turn the answers into hot, warm or nurture tags and contact fields. 4 The right agent takes over Hot leads are assigned to the right agent with the summary; the rest go into nurture campaigns. Example conversations WhatsApp real estate lead qualification examples Investors, early browsers and renters need different questions. Each one is qualified in chat and sent to the right next step. Qualifying a property investor from a click-to-WhatsApp ad The assistant answers the rental-return question, separates investors from end users, records how they will pay and assigns the lead to the investment desk. A Atlas Realty Business account Hi, I'm interested in the studios in Harbour Point. What rent can I expect? 10:02 Studios in Harbour Point currently rent for €1,150–1,300 a month. Are you buying to invest or to live in? 10:02 To invest To live in To invest 10:03 Will you pay in cash or with a mortgage? 10:03 Cash Mortgage Not sure yet Cash 10:03 Lead qualified Investor · cash · studio · Harbour Point Assigned to James, investment desk Thanks, Robert. James from our investment desk will send you rental figures and available units today. 10:04 Nurturing a property lead who is not ready to buy An early-stage buyer is tagged by timeline and opts in to a monthly listing update, instead of being pushed to an agent too soon. A Atlas Realty Business account Just browsing for now, probably buying next year. 18:40 No problem. When are you thinking of moving? 18:40 In 3–6 months In 6–12 months Over a year In 6–12 months 18:41 Shall I send you new 2-bedroom listings in Riverside once a month, so you can follow prices? 18:41 Yes, monthly No thanks Yes, monthly 18:42 Saved to your profile 2 bedrooms · Riverside · 6–12 months Monthly listing update Done. Reply STOP at any time to unsubscribe. 18:42 Pre-screening a rental enquiry from Instagram A renter fills in a short form with move-in date, household and budget, and the lettings team receives a pre-screened applicant ready for a viewing. L Lumen Lettings Business account Hello, is the 1-bed on Elm Street still for rent? 13:21 Yes, it is €1,200 a month. When would you like to move in? 13:21 This month Next month Later Next month 13:22 A few quick questions so we can arrange a viewing. Please fill in this short form. 13:22 Open the form Form sent 2 adults · no pets · employed Budget €1,250 13:24 Thanks, Chloe. You meet the requirements for this flat. Olivia from our lettings team will message you with viewing times. 13:24 FAQ Real estate lead qualification: common questions Quick answers to the most common questions. What questions should I ask to qualify a real estate lead? Most teams ask whether the lead is buying or renting, the purpose (to live in or invest), budget, financing (cash, approved mortgage or needs a mortgage), preferred area and property type, and timeline. In MonoChat you choose the questions and their order, and buttons keep the answers consistent. Can leads from property portals be qualified on WhatsApp? Yes. When a portal or your CRM sends the lead to MonoChat through the API or a webhook, a WhatsApp conversation can start automatically with an approved template message, and the qualification flow runs from the lead's reply. How do I score real estate leads automatically? Each answer can set a tag or a contact field. Workflow rules combine them, for example an approved mortgage plus a three-month timeline means hot, and tag or route the lead accordingly. What happens to leads that are not ready to buy? They are not lost. They can be tagged for nurture and, if they opt in, receive listing updates, price changes and launch news through WhatsApp campaigns sent to that segment. Can the qualification answers go to my CRM? Yes. MonoChat's API, webhooks and custom functions can send the answers and tags to your CRM, so agents see the same data wherever they work. Keep exploring Property Viewing Booking Book viewings with the right agent and send reminders. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. Rent Payment Reminders Send rent reminders with payment links and receipts. First month of Growth on us Qualify Every Property Lead Before It Goes Cold Ask the right questions instantly, score leads and send ready buyers to the right agent with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Property Listings on WhatsApp With Carousels URL: https://monochat.ai/solutions/real-estate/property-listing-sharing > Share property listings on WhatsApp as carousels with photos, prices and buttons, send floor plans and brochures, and alert saved searches to new matches. Home Solutions Real Estate Property Listings on WhatsApp Property Listings on WhatsApp Property Listings on WhatsApp Photos, Prices and a Button to View Instead of a portal link and a wall of text, send matching properties as WhatsApp carousels: a photo, the price and the key facts on each card, with buttons to see more or book a viewing. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Carousel messages Brochures and floor plans Saved-search alerts A Atlas Realty Business account Do you have 3-bed flats in Riverside under €450,000? 20:41 3-bed flat · Riverside Park 118 m² · 2 bathrooms · balcony €439,000 We have two that match. Swipe to compare: 20:41 More photos Book a viewing 3-bed flat · Old Mill Quarter 124 m² · 2 bathrooms · parking €445,000 20:41 More photos Book a viewing More photos of the Old Mill one, please 20:43 Old Mill Quarter · gallery 16 photos · floor plan · video tour Opens in your browser Here is the full gallery. Would you like to see it this week? 20:43 Book a viewing WhatsApp listing sharing features Send the right properties in a format people actually open, and turn interest into a viewing. Carousel listing cards Several properties in one message, each with a photo, price, key facts and its own buttons. Matching by search criteria The assistant filters your live inventory by area, budget, bedrooms and type before sending. Brochures and floor plans Send PDFs, floor plans and video tour links in the chat when a buyer asks for them. Saved-search alerts Buyers who opt in receive new listings and price drops that match their search through approved templates. Instagram and Messenger replies Answer price questions from social posts with the listing card and move the buyer to the next step. Interest tracking Every listing a buyer opens or asks about is saved on the contact, so agents know what to suggest next. Carousel messages A shortlist buyers can swipe through WhatsApp carousel messages show several properties side by side, each with its own image and buttons. Buyers compare without opening a browser, and every tap tells your agent which listing they want. Photo, price and key facts on every card "More photos" and "Book a viewing" buttons per property Taps saved on the contact for follow-up See WhatsApp carousel messages New listing alert WhatsApp template · saved search Message preview Hi Laura, a new 2-bed flat in Riverside matches your search: 96 m², balcony, 5 minutes to the station, €389,000. Tap to see the photos or book a viewing. How to share property listings on WhatsApp Three steps from inventory to viewing. 1 Connect your listings Give MonoChat your listings through the API, a feed from your CRM or website, or the knowledge base. 2 Match and send The assistant asks what the buyer wants and sends matching properties as carousel cards, PDFs or alerts. 3 Turn taps into viewings Buttons on each card lead straight to viewing booking or a handover to the agent. Example conversations Examples of sharing property listings on WhatsApp New-listing alerts, floor plans on request and replies to social posts, each with a clear next step. New listing alert for a saved property search A buyer with a saved search hears about a new flat the morning it is listed, opens the gallery and moves straight to a viewing. A Atlas Realty Business account New: 2-bed flat · Riverside 96 m² · balcony · 5 min to the station €389,000 Hi Laura, a new flat matching your search has just been listed. 09:00 See photos Book a viewing Stop alerts See photos 09:14 Riverside flat · photo gallery 12 photos · floor plan · 3D tour Opens in your browser Here are all 12 photos and the floor plan. 09:14 Book a viewing Book a viewing 09:20 Thursday 18:00 or Saturday 11:00? 09:20 Thu 18:00 Sat 11:00 Sending a floor plan and comparing units in web chat A website visitor gets the floor plan as a PDF, an instant answer about parking from the listing data and a side-by-side comparison of two units. L Lumen Homes Typically replies instantly Can I get the floor plan for unit B-12? 16:02 Unit B-12 floor plan.pdf 2 bedrooms · 104 m² · south-facing PDF · 1.8 MB Here is the floor plan for B-12. 16:02 Is a parking space included? 16:03 Yes, B-12 comes with one underground parking space and a storage room on level -1. 16:03 Compare with B-14 Talk to an agent Compare with B-14 16:04 B-12 vs B-14 104 m² vs 112 m² · 4th vs 6th floor €412,000 vs €446,000 B-14 is larger and has a corner terrace. Shall I book a viewing of both on the same visit? 16:04 Yes, book both Replying to a price question from an Instagram post Someone asks the price of a villa from a post; the DM reply carries the listing card, a similar option and a callback from the agent. A Atlas Realty Business account What's the price of the villa in your last post? 21:15 4-bed villa · Pine Hills 260 m² · 600 m² plot · private pool €1,150,000 Hi! Here are the details of the villa from our post. 21:15 More photos Similar villas Book a viewing Similar villas 21:16 4-bed villa · Cedar Valley 240 m² · garden · 2 km from the beach €980,000 Here is one with a similar layout at a lower price. 21:16 More photos Book a viewing Can someone call me tomorrow? 21:18 Of course. Hannah will call you tomorrow morning; I have shared both villas with her. 21:18 FAQ Sharing property listings on WhatsApp: common questions Quick answers to the most common questions. How do I send property listings on WhatsApp? With the WhatsApp Business API you can send listings as carousel messages, where each card has a photo, text and buttons, or as single listing messages, PDFs and links. MonoChat lets you send them from the shared inbox, from a flow or automatically from your systems. What is a WhatsApp carousel message? A carousel is one message containing several horizontally scrollable cards, each with its own image, text and buttons. In real estate it works well for a shortlist of properties the buyer can compare inside the chat. Can I send listing alerts to buyers with a saved search? Yes, to buyers who have opted in. When a new property or a price change matches their criteria, an approved WhatsApp template message can be sent automatically with the listing details and buttons. Can the chatbot pick listings that match what the buyer asked for? Yes. The AI assistant can read listing information from your knowledge base, or query your CRM or website through custom functions, and send only properties that match the area, budget and size the buyer gave. Can I send brochures and floor plans in the chat? Yes. PDFs, images and links can be sent in the conversation, so brochures, floor plans and video tours reach the buyer where they are already talking to you. Keep exploring Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Viewing Booking Book viewings with the right agent and send reminders. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. Rent Payment Reminders Send rent reminders with payment links and receipts. First month of Growth on us Send Listings Buyers Actually Open Share properties as WhatsApp carousels, send floor plans on request and alert saved searches with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Property Viewing Booking on WhatsApp URL: https://monochat.ai/solutions/real-estate/property-viewing-booking > Book property viewings on WhatsApp: offer the agent Home Solutions Real Estate Property Viewing Booking Property Viewing Booking Property Viewing Booking on WhatsApp, With Reminders Buyers and tenants pick a viewing time from the agent's real availability, get the address and a map pin, and receive a reminder before they go. Rescheduling happens in the same chat, not over five phone calls. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth WhatsApp Business API Calendar sync via API Reminder templates A Atlas Realty Business account Hi, can I view listing AR-2207 this week? 12:10 AR-2207 · 2-bed flat Harbour View · 4th floor €1,350 / month Of course. Sophie can show it at these times: 12:10 Wed 17:30 Thu 12:00 Sat 10:30 Thu 12:00 12:11 Viewing confirmed Thursday 12:00 · 8 Harbour View Sophie will meet you in the lobby You're booked, Adam. I'll remind you on Thursday morning. 12:11 Send location Send location 12:12 8 Harbour View Pinned location Open in Maps 12:12 Viewing booking features for estate agents Everything between "can I see it?" and the agent opening the door. Real availability Slots come from the agent's calendar or your booking system through the API, so buyers only see times that work. Confirmation with location Every booking is confirmed with the address, the agent's name and a map pin. Reminder templates Approved WhatsApp templates remind buyers the day before and on the day, with confirm and reschedule buttons. Reschedule and cancel in chat Buyers move or cancel a viewing themselves, and the freed slot can be offered to someone else. Agent notifications The assigned agent is told about every booking, change and cancellation in the shared inbox. Video viewings Overseas buyers book a live walkthrough, and the agent calls them on WhatsApp from the property. Open house registration Collect names and time windows for open houses, so you know how many people to expect. Post-viewing follow-up Ask for feedback the same evening and capture second-viewing requests and offers. Fewer no-shows Viewing reminders buyers can answer A reminder that only informs is easy to ignore. MonoChat sends an approved WhatsApp template with buttons, so the buyer confirms, reschedules or cancels in one tap and the agent knows before leaving the office. Sent automatically the day before and on the morning of the viewing Confirm, reschedule and cancel buttons Agent and calendar updated with the answer See WhatsApp template messages Viewing reminder WhatsApp template · with buttons Message preview Hi Adam, your viewing of the 2-bed flat at 8 Harbour View is today at 12:00. Sophie will meet you in the lobby. [Confirm] [Reschedule] [Cancel] How property viewing booking works on WhatsApp Four steps from request to front door. 1 Buyer asks to view From a listing link, an ad, Instagram or a portal enquiry, the buyer asks to see a property. 2 Free slots are offered MonoChat checks the agent's availability and offers the times as buttons. 3 Booking is confirmed The buyer gets the address, the agent's name and a location pin; the agent gets the booking. 4 Reminders and follow-up Reminder templates go out before the viewing, and a feedback message follows afterwards. Example conversations WhatsApp property viewing booking examples Booking is only the start. These conversations show what happens before, during and after a viewing. Rescheduling a property viewing from a WhatsApp reminder The day-before reminder lets the buyer confirm or pick a new slot in two taps, so the agent's calendar stays accurate and nobody waits outside an empty flat. A Atlas Realty Business account Viewing tomorrow 2-bed flat · 14 Canal Street · 17:00 With Sophie Hi Adam, just checking you are still able to make tomorrow's viewing. 18:00 Confirm Reschedule Reschedule 18:20 No problem. Sophie is free at these times: 18:20 Thu 12:30 Fri 18:00 Sat 10:00 Sat 10:00 18:21 Viewing moved 14 Canal Street · Saturday 10:00 Calendar updated All set. Sophie has been notified. 18:21 Booking a video viewing for an overseas buyer A buyer abroad books a live video walkthrough; the agent calls on WhatsApp from the property at the agreed time. A Atlas Realty Business account I'm in Toronto and can't come in person. Can someone show me the penthouse on video? 14:05 Yes, we do live video viewings on WhatsApp. Which of these suits you? Times are UK time. 14:05 Tue 15:00 Wed 18:00 Wed 18:00 14:07 Video viewing booked Penthouse · Wednesday 18:00 UK time Ethan will call you on WhatsApp Booked. Ethan will call this number from the flat, and you can ask questions as he walks you through. 14:07 Perfect, thanks! 14:08 Collecting feedback and an offer after a viewing A follow-up message after the viewing captures interest in one tap, takes the offer in the chat and passes it to the agent with the context. L Lumen Homes Business account Hi Grace, thanks for viewing the house on Oak Lane today. How did you find it? 19:30 Interested Second viewing Not for me Interested 19:41 Great to hear. Would you like to make an offer or ask a question first? 19:41 Make an offer Ask a question Make an offer 19:42 What amount would you like to offer? 19:42 €398,000 19:43 Offer received Oak Lane house · €398,000 Passed to Michael Thank you. Michael will present your offer to the seller and update you here. 19:43 FAQ Property viewing booking on WhatsApp: common questions Quick answers to the most common questions. How do I let clients book property viewings on WhatsApp? Connect your WhatsApp Business API number to MonoChat and build a booking flow: the client picks a property, chooses one of the available times shown as buttons and receives a confirmation with the address. The flow is built without code. Can it show my agents' real availability? Yes. Through the API, webhooks or custom functions, MonoChat can read free slots from your booking system, calendar or CRM and write the confirmed viewing back, so double bookings are avoided. How do viewing reminders reduce no-shows? Reminders are sent as approved WhatsApp template messages at the times you choose, usually the day before and on the day. Because they include confirm and reschedule buttons, the agent knows in advance if a buyer will not come. Can buyers reschedule or cancel a viewing themselves? Yes. A reschedule button shows new available times in the same chat, and a cancellation frees the slot. The assigned agent is notified of every change in the shared inbox. Can I book virtual or video viewings? Yes. You can offer a video viewing as a booking option. At the agreed time the agent calls the buyer on WhatsApp from the property, and the booking, call and follow-up stay in one conversation history. Keep exploring Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. Rent Payment Reminders Send rent reminders with payment links and receipts. First month of Growth on us Fill Your Agents' Diaries With Confirmed Viewings Let buyers book, confirm and reschedule viewings on WhatsApp, and send reminders automatically with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Rent Payment Reminders on WhatsApp URL: https://monochat.ai/solutions/real-estate/rent-payment-reminders > Send rent payment reminders on WhatsApp with a payment link, confirm payments, send receipts automatically and route tenants who need help to accounts. Home Solutions Real Estate Rent Payment Reminders Rent Payment Reminders Rent Payment Reminders on WhatsApp, With a Payment Link Tenants open WhatsApp messages; emails get lost. MonoChat sends the reminder before the due date with the amount and a payment link from your payment provider, confirms the payment and sends the receipt in the same chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Template reminders Payment links Receipts L Lumen Property Management Business account Rent due 1 November Flat 6A · November rent €1,450 Hi Sarah, a friendly reminder that your November rent is due in 3 days. 09:00 Pay now I have already paid Talk to accounts Pay now 09:12 Here is your secure payment link. 09:12 Pay €1,450 Payment received Flat 6A · November rent €1,450 · receipt #R-55018 Thank you, Sarah. Your receipt is ready. 09:15 Download receipt Great, thanks! 09:16 Rent reminder and collection features Remind, collect, confirm and follow up without your accounts team chasing every tenant by phone. Scheduled reminder templates Approved WhatsApp templates go out before the due date, on the day and after it, with each tenant's amount and unit. Payment links in the message Each reminder carries a payment link from your own payment provider, so tenants pay in a few taps. Automatic confirmation and receipts When your payment provider confirms the payment, the tenant gets a receipt and the reminder sequence stops. Bank transfer proofs Tenants who pay by transfer send the receipt as a photo or PDF, and your accounts team matches it. Handover to accounts Tenants who need a payment arrangement reach your accounts team with the full history in the shared inbox. Statements on request Tenants ask for payment statements and receipts in the chat and receive them from your system as PDFs. Payment integrations From reminder to receipt without leaving the chat MonoChat sends a payment link through the payment provider you already use. When the payment is confirmed, a webhook updates the conversation, sends the receipt and stops the remaining reminders for that month. Payment link with the exact amount and reference Receipt sent automatically after confirmation Reminders stop as soon as the rent is paid See payment integrations Rent reminder WhatsApp template · 3 days before the due date Message preview Hi Sarah, your November rent of €1,450 for Flat 6A is due on 1 November. You can pay securely with the button below. If you have already paid, please ignore this message. How rent payment reminders work on WhatsApp Four steps from due date to receipt. 1 Connect your rent schedule Sync tenants, units, amounts and due dates from your property management system through the API. 2 Reminders go out on schedule Approved templates are sent before, on and after the due date, each with a payment link. 3 Tenant pays or asks for help The tenant pays from the link, sends a transfer receipt or asks to speak to accounts. 4 Receipt and record Confirmed payments trigger a receipt and are written back to your system. Example conversations Rent payment reminder examples on WhatsApp Late payments, receipt requests and bank transfers: the conversations that usually fill an accounts inbox. Arranging a split payment for overdue rent The overdue reminder offers a direct route to the accounts team; the arrangement is agreed in the chat and the first payment link follows straight away. L Lumen Property Management Business account Rent overdue Flat 4B · October rent €1,450 · due 1 October Hi Daniel, we have not received your October rent yet. You can pay now, or let us know if you need help. 10:00 Pay now Talk to accounts Talk to accounts 10:21 Hi Daniel, this is Laura from accounts. How can I help? 10:24 My salary is late this month. Can I pay half today and the rest on Friday? 10:25 Yes, we can do that. Here is a link for €725 today; I will send the second one on Friday morning. 10:27 Pay €725 Paid, thanks Laura. 10:31 Sending a rent statement for a tax return The tenant picks a period and receives a PDF statement from the property management system with every payment and receipt number. L Lumen Property Management Business account Hi, I need a record of my rent payments this year for my tax return. 17:40 Of course. Which period do you need? 17:40 This year so far Last 12 months Last 3 months This year so far 17:41 Rent statement 2026.pdf January–October · 10 payments Total €14,500 Here is your statement with every payment and receipt number, Nina. 17:41 Perfect, thank you! 17:42 Confirming a rent bank transfer from a receipt photo A tenant who pays by transfer sends the bank receipt as a photo; accounts match it and the tenant gets a confirmation and receipt in the same chat. L Lumen Property Management Business account I paid the rent by bank transfer. Here is the receipt. 08:50 Photo transfer-receipt.jpg 08:50 Thanks, Ben. I have passed the receipt to our accounts team to match it with your account. 08:51 Payment confirmed Flat 9A · November rent €1,300 · receipt #R-55102 Your transfer has been matched and your November rent is marked as paid. 11:20 Download receipt Great, thanks. 11:24 FAQ Rent payment reminders on WhatsApp: common questions Quick answers to the most common questions. Can I send rent reminders on WhatsApp? Yes. With the WhatsApp Business API you send rent reminders as approved template messages to tenants who have agreed to receive them. MonoChat schedules them before, on and after the due date and personalises each one with the amount and unit. Can tenants pay rent from a WhatsApp message? Yes. The reminder can include a payment link created through your own payment provider. The tenant pays on the provider's secure page, and the confirmation comes back into the conversation. How do I stop reminders once the rent is paid? When your payment provider or property management system confirms the payment through a webhook, MonoChat records it on the contact, sends the receipt and stops the remaining reminders for that period. What should a late rent reminder say? Keep it short and specific: the unit, the amount, the original due date and a payment link, plus a button to talk to the accounts team. A polite tone and an easy way to ask for help usually get a faster answer than a warning. Does it work for tenants who pay by bank transfer? Yes. They can send a photo or PDF of the transfer receipt in the chat. Your accounts team sees it in the shared inbox, matches the payment and sends the confirmation in the same conversation. Keep exploring Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Viewing Booking Book viewings with the right agent and send reminders. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Tenant Maintenance Requests Log repair requests with photos and keep tenants updated. First month of Growth on us Collect Rent With Fewer Calls and Emails Send reminders with payment links, confirm payments and share receipts on WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Tenant Maintenance Requests on WhatsApp URL: https://monochat.ai/solutions/real-estate/tenant-maintenance-requests > Let tenants report repairs on WhatsApp with photos, log each request with a ticket number, route it to the right technician and update tenants until it is fixed. Home Solutions Real Estate Tenant Maintenance Requests Tenant Maintenance Requests Tenant Maintenance Requests on WhatsApp, With Photos and Updates Tenants report a problem the way they already message: a few words and a photo. MonoChat sorts the request by category and urgency, logs it in your system, books access and keeps the tenant updated until the job is closed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Photos and videos Ticket numbers Status updates L Lumen Property Management Business account Hi, the air conditioning in the bedroom has stopped cooling. 08:05 Sorry to hear that, Olivia. I can see you are in Flat 12D. Please send a photo of the indoor unit and its display. 08:05 Photo bedroom-ac.jpg 08:07 Thanks. Is the rest of the flat cooling normally? 08:07 Yes, only this room No, the whole flat Yes, only this room 08:08 Request #MR-2093 logged Air conditioning · Flat 12D · bedroom Choose a visit time below A technician can come at one of these times. Will someone be home? 08:08 Today 15:00–17:00 Tomorrow 09:00–11:00 Tomorrow 14:00–16:00 Maintenance request features for property managers From the first photo to the closed ticket, every step happens in the same conversation. Photo and video intake Tenants send photos and videos of the problem, so the right technician and parts go out the first time. Category and urgency triage Buttons sort requests into plumbing, electrical, air conditioning, appliances and more, and flag emergencies. Tenant recognised by number The tenant's flat and lease details are looked up from your system, so they never repeat their address. Ticket numbers and logging Each request gets a reference and is created in your maintenance or property management system through the API. Access and visit booking Tenants choose a visit window and give access instructions in the chat. Out-of-hours emergencies Emergency reports trigger safety instructions and alert the on-call technician immediately. Status updates by template Approved templates tell tenants when a technician is assigned, on the way and finished. Satisfaction survey Close the job only after the tenant confirms the fix, then ask for a one-tap rating. Workflow automation Every request routed and tracked without a spreadsheet A workflow decides where each request goes: emergencies to the on-call technician, appliance faults to your contractor, building issues to the facilities team. Each step updates the tenant automatically. Routing rules by category, building and urgency Ticket created and updated in your system through webhooks Tenant updates when assigned, on the way and completed See workflow automation Technician assigned WhatsApp template · sent automatically Message preview Hi Olivia, your request #MR-2093 (air conditioning, bedroom) has been assigned to Ryan. He will arrive tomorrow between 09:00 and 11:00. Reply here if you need to change the time. How tenant maintenance requests work on WhatsApp Four steps from report to repair. 1 Tenant reports the issue The tenant messages your WhatsApp number, web chat or tenant portal and sends a photo. 2 Request is triaged and logged MonoChat asks for the category, urgency and access details, then creates a ticket in your system. 3 Technician is assigned Routing rules send the job to the right technician or contractor, and the tenant is told who is coming and when. 4 Job closed with confirmation After the visit the tenant confirms the fix and rates the service in one tap. Example conversations Tenant maintenance request examples on WhatsApp Emergencies at night, status updates on the day and policy questions before a request is even logged. Reporting an emergency water leak at night The assistant recognises an emergency outside office hours, gives a safety step and alerts the on-call technician with the flat and the issue. L Lumen Property Management Business account Water is coming through the bathroom ceiling! 23:42 This is an emergency, so I am alerting our on-call technician now. If you can, turn off the main water valve, usually under the kitchen sink. 23:42 Valve is off I can't find it Valve is off 23:44 Emergency #MR-2107 Water leak · Flat 7C On call: Ryan · arriving by 00:30 Thank you, Emma. Ryan is on his way and will message you when he arrives. 23:45 Thank you so much. 23:45 Technician on-the-way update and repair satisfaction survey Status templates keep the tenant informed, the request closes only after the tenant confirms the fix, and a one-tap survey rates the job. L Lumen Property Management Business account Technician on the way #MR-2088 · Dishwasher repair Arriving 14:00–14:30 Hi Jack, Mark is on his way to fix your dishwasher. 13:45 Great, I'm home. 13:47 Mark has marked the job as completed. Is everything working? 15:10 Yes, all good Still a problem Yes, all good 15:16 Glad to hear it. How would you rate the repair? 15:16 Excellent Good Poor Excellent 15:17 Asking who pays for an appliance repair The AI assistant answers from the property manager's tenancy policy, then turns the question into a logged request with a photo. L Lumen Property Management Tenant portal chat The washing machine came with the flat and has stopped working. Do I pay for the repair? 09:12 Under your tenancy, appliances supplied with the flat are repaired by the landlord unless the damage was caused by misuse. I can log the request for you. 09:12 Log a request Talk to the team Log a request 09:13 Please share a photo of the washing machine showing the error on the display. 09:13 Photo washing-machine-error.jpg 09:15 Request #MR-2115 logged Appliance · washing machine · Flat 2A Visit confirmed within 1 business day Thanks, Sophie. You will get an update here when a technician is assigned. 09:15 FAQ Tenant maintenance requests on WhatsApp: common questions Quick answers to the most common questions. How can tenants submit maintenance requests on WhatsApp? Tenants message your property management WhatsApp number as they would anyone else. A MonoChat flow asks for the issue category, a photo and access times, then logs the request with a reference number. No app download is needed. Can maintenance requests be created in my property management system? Yes. Through MonoChat's API, webhooks and custom functions, a request can be created in your property management or maintenance system, and its status changes can be sent back to the tenant automatically. How are emergency repairs handled out of hours? You define what counts as an emergency, such as a water leak or a power cut. When a tenant reports one, the assistant gives safety instructions and alerts the on-call technician or team immediately, at any hour. Can tenants send photos and videos of the problem? Yes. Photos, videos and documents sent on WhatsApp are kept in the conversation and attached to the request, so technicians see the issue before they arrive. How do I keep tenants updated on repair status? Approved WhatsApp template messages can be sent automatically when the request is assigned, when the technician is on the way and when the job is completed, followed by an optional satisfaction survey. Keep exploring Real Estate Lead Qualification Qualify portal and ad leads on WhatsApp in the first minute. Property Viewing Booking Book viewings with the right agent and send reminders. Property Listings on WhatsApp Send matching listings as carousels with photos and prices. Off-Plan Project Launch Campaigns Announce new projects and collect expressions of interest. Rent Payment Reminders Send rent reminders with payment links and receipts. First month of Growth on us Handle Every Repair Request in One Conversation Collect photos, log requests, route technicians and keep tenants updated with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp & AI Chatbot for Retail Stores URL: https://monochat.ai/solutions/retail > Sell from chat in your retail store: AI answers product questions on WhatsApp, builds carts, takes secure payments and syncs with your POS. Start free today. Home Solutions Retail Retail WhatsApp and AI Chatbot for Retail Stores Sell From Every Conversation Turn WhatsApp and social messages into carts, payments, delivery updates and repeat purchases — while connecting your POS, inventory and store operations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Do you have this jacket in medium at the City Centre store? 15:10 Yes, medium is in stock there. Would you like to pay online and pick it up today? 15:10 Pay and pick up Home delivery Pay and pick up 15:11 Premium Jacket · M · Black Pickup today · City Centre store Payment link ready Here is your secure payment link. We will message you when it is ready at the counter. 15:11 Retail Chat Automation Built for Real Store Workflows Use MonoChat for the daily retail conversations that directly affect sales, inventory visibility, customer satisfaction and repeat purchases. Chat-to-Cart Build carts from customer conversations and move shoppers toward checkout faster. Stock & Variant Checks Help teams answer availability, color, size, price and branch stock questions. Payment Links Send secure payment links and complete purchases without leaving the conversation. Delivery Tracking Share order status, delivery updates, pickup information and cargo tracking messages. Returns & Exchanges Manage return, exchange and after-sales requests from one shared inbox. Retail Campaigns Send product drops, offers, seasonal campaigns and reactivation messages through WhatsApp. Retail Chatbot Use Cases Explore each retail journey in detail, from WhatsApp sales to loyalty and order tracking. WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. Click-to-Chat Lead Capture Turn website visitors into chat conversations. The Better Way to Manage Retail Conversations Retail teams need one operating layer for product questions, inventory checks, carts, payments, delivery and after-sales support. The old way Customers ask product questions on WhatsApp, Instagram and in-store channels, but stock and sales data sit elsewhere. Store teams manually check inventory, prices, sizes, variants and delivery options. Payments, carts, POS updates and delivery tracking are handled across disconnected systems. Managers lack real-time visibility into chat-driven sales, customer demand and support performance. The MonoChat way Every retail conversation lands in one shared commerce inbox. Teams can guide customers from product question to cart, payment and delivery. POS, inventory, payment and delivery systems can connect into one chat-based workflow. Dashboards show sales demand, response speed, product interest, order updates and customer satisfaction. Chat-to-Cart Sales Turn product questions into shopping carts Help customers ask about products, sizes, colors, availability and prices — then move them into a cart and checkout flow directly from chat. Dynamic cart creation Product and variant selection Price, stock and delivery confirmation Chat-to-Cart Flow Product, branch, size and payment Product Premium Jacket Selected Variant Medium · Black Confirmed Branch City Centre store Available Payment Link Ready to send Next POS & Inventory Integration Connect chat sales with your store systems Bring POS, inventory, CRM and accounting systems into your retail communication flow so teams can answer faster and reduce manual checks. POS and inventory connection Real-time stock visibility CRM and customer history integration Connected Store Systems POS, inventory and customer records can power every retail conversation. POS Stock CRM The medium black jacket is available at two nearby stores. Reserve it for pickup? Payment & Delivery Complete the sale and keep customers updated Send secure payment links, confirm orders, share delivery updates and manage post-sale questions from the same MonoChat workspace. Secure payment link sharing Order confirmation and delivery updates Returns and after-sales support Order Automation Order #RT-1042 · Paid · Ready for pickup Status Paid Method Pickup Order Ready Your order is ready for pickup. Please show this confirmation at the counter. Retail Journey From Product Question to Completed Sale MonoChat helps retail teams guide shoppers from product discovery to stock confirmation, payment, pickup, delivery and repeat purchase. 1 Customer asks about a product A customer contacts your store through WhatsApp, Instagram, web chat or another channel. 2 Team or AI checks details MonoChat helps confirm product, size, stock, price, delivery and store availability. 3 Cart and payment are shared Send cart details, product links or payment links to complete the purchase. 4 Order follow-up continues Share confirmations, delivery tracking, return steps and future campaign messages. Reporting & BI See Product Demand, Chat Sales and Store Performance MonoChat gives retail teams visibility into product questions, cart flows, payment links, store demand, delivery updates and customer satisfaction. Product Demand See which products, categories, sizes and variants customers ask about most. Chat Sales Track carts, payment links, completed orders and conversation-driven revenue. Response Speed Measure how fast store teams answer customer questions across all channels. Customer Satisfaction Collect post-purchase feedback and improve service quality across stores. What Changes With MonoChat? Move from store-only conversations to a faster, connected and measurable conversational retail model. What Changes With MonoChat? Area After Before Result Store Sales Chat-enabled In-store only More sales channels Stock Questions Connected Manual Faster answers Payment Flow In chat Separated Less friction Visibility Measured Limited Retail analytics Everything Retail Teams Need to Sell Faster MonoChat combines inbox, chat-to-cart, POS integration, payment links, delivery updates, campaigns and analytics in one platform. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat Chat-to-cart and conversational sales workflows Product, price, size, color and variant support POS, inventory, CRM and accounting integrations Secure payment link and checkout support Order confirmation, delivery and pickup updates Returns, exchanges and after-sales support flows WhatsApp campaigns for offers, product drops and reactivation Sales, product demand and customer support analytics Example conversations WhatsApp chatbot examples for retail stores Three everyday retail conversations, from an exchange to a restock alert and a bulk order, handled in chat from start to finish. Exchanging a product size on WhatsApp The shopper starts an exchange in chat, sends a photo of the receipt and picks a store. The team gets a ready exchange request instead of a phone call. N Nova Store Business account Hi, the sneakers I bought on Saturday are too small. Can I swap them for a 43? 10:14 Of course. Exchanges are free within 30 days. Please send a photo of your receipt or your order number. 10:14 Send receipt photo Enter order number 📷 Receipt photo 10:16 Thanks, I found it. Size 43 is in stock at City Centre and Riverside. Where would you like to swap? 10:16 City Centre Riverside City Centre 10:17 Exchange ready Street Runner · 42 → 43 · City Centre Held for you until Thursday Bring the pair in its box and show this message at the counter. 10:17 Back-in-stock alert from an Instagram DM A sold-out item turns into a saved request. When stock arrives the shopper gets a message with a payment link and buys before the size sells out again. N Nova Store Business account Is the green linen dress from your last post sold out in S? 21:32 Size S is sold out right now, but a new delivery is expected next week. Shall I message you when it is back? 21:32 Yes, notify me Show similar dresses Yes, notify me 21:33 Linen Midi Dress · Green · S Back in stock · 4 left $79 Good news: the green linen dress is back in size S. Want me to hold one for you? Tue 11:05 Buy now Hold in store Buy now 11:07 Here is your secure payment link. Orders paid before 15:00 ship today. 11:07 Pay $79 Bulk order request handed to a sales advisor The AI assistant collects quantity, sizes and delivery date, then passes the request to a named advisor who replies with a quote in the same chat. N Nova Store Typically replies in minutes We need 40 hoodies with our logo for a company event. Do you do bulk orders? 14:02 Yes, we do. A few quick details so our team can prepare a quote: 14:02 Fill in order details 40 hoodies, navy, sizes S–XL, needed by 20 November. 14:04 Bulk order request 40 × Hoodie · Navy · S–XL Assigned to Emma · Business sales Thanks. I am passing this to Emma from our business sales team; she has your details. 14:04 Hi, I am Emma. We can deliver by 18 November. I have sent the quote and a logo-upload link to your email. 14:21 FAQ WhatsApp for Retail: Frequently Asked Questions Quick answers to the most common questions. Can MonoChat help retail stores sell through WhatsApp? Yes. MonoChat helps retail teams answer product questions, build carts, send payment links and manage orders through WhatsApp and other messaging channels. Can MonoChat integrate with our POS or inventory system? Yes. MonoChat can connect with POS, inventory, CRM, accounting and internal retail systems through APIs and custom workflows. Can customers pay from the conversation? Yes. MonoChat can help teams send secure payment links and guide customers from product selection to checkout. Can MonoChat send delivery and order updates? Yes. MonoChat can send order confirmations, pickup information, delivery tracking, cargo updates and post-sale messages. Can MonoChat support returns and exchanges? Yes. MonoChat can manage returns, exchanges, complaints and after-sales support conversations from one shared inbox. Keep exploring E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Tourism & Hospitality Turn inquiries into bookings with guided flows. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. First month of Growth on us Move Your Retail Store to Conversational Commerce Connect your store, enable chat-to-cart journeys, send payment links and track retail sales performance from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Click-to-Chat Lead Capture for Retail Websites URL: https://monochat.ai/solutions/retail/click-to-chat-lead-capture > Turn website visitors into WhatsApp, Instagram and web chat conversations with click-to-chat buttons, then qualify and route every lead from one inbox. Home Solutions Retail Click-to-Chat Lead Capture Click-to-Chat Lead Capture Click-to-Chat Lead Capture That Turns Website Visits Into Conversations Add click-to-chat CTAs that start a WhatsApp, Instagram, or web chat conversation and capture leads instantly. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Home Business account Hi, I'm interested in the oak dining table on your website. 11:02 Welcome to Nova Home! It is in stock. Would you like delivery or store pickup? 11:02 Delivery Store pickup Delivery, please. My name is Sara. 11:03 Lead saved Oak dining table · Delivery quote Assigned to the sales team Thanks Sara! A sales advisor will send your delivery quote here shortly. 11:03 Lead Capture Features Click-to-chat entry points, lead capture and routing Click-to-Chat Entry Points Turn high-intent clicks into instant conversations. Website buttons & banners Product page CTAs Exit-intent prompts QR to chat Lead Forms in Chat Collect key details without breaking the conversation. Name & contact capture Preference questions File / receipt uploads Consent-first flows Routing & Qualification Send the right leads to the right team automatically. Intent-based routing Tags & assignments Team inbox visibility Human handover Omnichannel Capture Capture leads across WhatsApp, Instagram, and web chat in one inbox. Unified conversation history 24/7 automation Follow-up sequences CRM-ready structure How Click-to-Chat Lead Capture Works Launch click-to-chat capture in three steps 1 Add Click-to-Chat Place buttons on your website, product pages, and campaigns. 2 Capture & Qualify Ask the right questions and collect lead details inside chat. 3 Follow Up & Convert Route leads to agents and trigger automated follow-ups. Example conversations Click-to-chat lead capture examples Ads, product pages and follow-ups that turn a single click into a qualified lead your team can close. Qualifying leads from a click-to-Messenger ad A shopper taps a sofa ad, answers two quick questions and books a showroom visit. The lead arrives tagged with budget and interest. A Atlas Home Business page Hi, I saw your corner sofa ad. Is the sale still on? 19:40 Yes, 20% off corner sofas until Sunday. Which size fits your living room? 19:40 2–3 seats 4–5 seats Not sure 4–5 seats 19:41 Great. Would you like to see fabrics in person? Our showroom has these slots tomorrow: 19:41 11:00 14:30 17:00 14:30 19:42 Showroom visit booked Saturday 14:30 · Atlas Home Westfield Interest: 4–5 seat corner sofa See you tomorrow. We will send a reminder in the morning. 19:42 Price-match question from a product page chat button The visitor asks about a price match, shares a competitor link and an email address. A named sales rep picks it up with the context already in place. N Nova Electronics Typically replies in minutes Do you price-match? This 55" TV is $40 cheaper elsewhere. 12:18 We match prices from authorised retailers. Please paste the link and your email so our team can confirm. 12:18 Here is the link. My email is james.r@mail.com 12:19 Price-match request 55" 4K TV · competitor link attached Assigned to Daniel Thanks James. I have passed this to Daniel from our sales team. 12:19 Hi James, Daniel here. Confirmed: $559 instead of $599. Your updated payment link is below. 12:31 Pay $559 Following up a lead that went quiet Two days after a quote, an approved WhatsApp template brings the lead back. One tap reopens the chat and ends in a payment link. L Lumen Kitchen Business account Pro Stand Mixer · Cream Quote #Q-2291 $329 · free delivery Hi Olivia, your quote for the stand mixer is still reserved until Friday. Would you like to go ahead? 10:00 Yes, order it I have a question Not now I have a question 10:22 Does it come with the pasta attachment? 10:22 The pasta roller is sold separately at $69, but with this quote we can add it for $49. 10:23 Add it Mixer only Add it 10:24 Done. Here is your payment link for the mixer and pasta roller. 10:24 Pay $378 Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. First month of Growth on us Capture More Retail Leads with Click-to-Chat Add click-to-chat CTAs, collect lead details inside conversations, and route qualified inquiries to your team — all in MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # In-Store QR Code Chatbot for Retail Stores URL: https://monochat.ai/solutions/retail/in-store-qr-assistant > Turn in-store QR code scans into WhatsApp chats that answer product questions, check sizes and stock, and hand over to staff when shoppers need a person. Home Solutions Retail In-Store QR Assistant In-Store QR Assistant In-Store QR Code Chatbot That Turns Scans Into Sales Let customers scan a QR code to get instant product guidance, comparisons, and support — with seamless handover to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Sports Business account Hi! I scanned the QR code on the trail running shoes. 16:20 Welcome to Nova Sports! What would you like to know about them? 16:20 Sizes in stock Care guide Talk to staff Is size 42 available? 16:21 Trail Runner · Size 42 In stock at this store Aisle 4 · Shelf B Yes, it is in this store. Need another colour or a staff member? Just tell me. 16:21 In-Store QR Features Product guidance, instant answers, and support — right at the shelf Guided Product Discovery Help shoppers pick the right item while they’re standing at the shelf. Compare variants Ask needs-based questions Recommend best match Upsell accessories Instant Product Info Answer common questions instantly — no staff needed. Specs & features Usage instructions Warranty details Availability & alternatives Support & Troubleshooting Reduce returns by helping customers solve issues in chat. How-to guidance Troubleshooting flows Returns & exchanges Escalate to staff Omnichannel Continuity Let customers continue the same conversation after they leave the store. WhatsApp follow-up Link to web chat Unified history Human handover How an In-Store QR Code Chatbot Works Turn QR scans into conversations in three steps 1 Place QR Codes Add QR codes to shelves, product tags, or receipts to start a chat. 2 Guide & Answer Use MonoChat to recommend products, answer FAQs, and resolve issues instantly. 3 Convert & Follow Up Send links, offers, and post-visit follow-ups to improve conversion and retention. Example conversations In-store QR code chatbot examples QR codes on shelves, in fitting rooms and on receipts, each opening a chat that helps the shopper right where they are. Comparing two products from a shelf QR code A shopper scans the code on a pair of headphones and gets a side-by-side answer, then calls staff for a demo when ready to buy. N Nova Electronics Business account Scanned the QR on the Studio 5 headphones. How are they different from the Studio 3? 17:02 Studio 5 vs Studio 3 ANC · 40 h vs 25 h battery $249 vs $179 Studio 5 adds active noise cancelling and 40 hours of battery (Studio 3: 25 hours). Both fold flat and support USB-C charging. 17:02 Can I try the Studio 5 here? 17:03 Yes, the demo pair is at the listening bar. Shall I ask a colleague to set it up? 17:03 Yes, call staff I will find it Yes, call staff 17:03 Marco is on his way to the listening bar now. 17:04 Requesting another size from the fitting room A QR code in the fitting room lets the shopper ask for a different size without leaving. Staff get the request with the cabin number. N Nova Fashion Business account I am in fitting room 3. Can I get these jeans one size up? 13:25 Sure. Which jeans are you trying? 13:25 Slim Fit · 30 Straight Fit · 30 Other Slim Fit · 30 13:25 Slim Fit Jeans · Indigo · 31 Fitting room 3 Ayla · on her way Size 31 in the same wash is in stock. Ayla is bringing it to fitting room 3. 13:26 Thank you! 13:26 Product setup help from a receipt QR code A QR code on the receipt opens a chat at home. The assistant walks the customer through setup and asks for a rating afterwards. L Lumen Kitchen Typically replies in minutes I bought the Barista One yesterday. The descale light is on already. What do I do? 08:12 On a new machine that light usually means the water hardness is not set yet. Hold the steam and cup buttons for 3 seconds, then pick your water level. 08:12 That worked Still on That worked 08:15 Great! Your 2-year warranty is registered to this receipt. How was the help today? 08:15 ⭐ 5 ⭐ 4 ⭐ 3 or less Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Add QR-Powered Assistance to Your Stores Help shoppers discover the right products, answer questions instantly, and reduce staff load — with MonoChat’s In-Store QR Assistant. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Retail Loyalty Automation on WhatsApp URL: https://monochat.ai/solutions/retail/loyalty-automation > Automate loyalty points updates, coupons and win-back reminders on WhatsApp, Instagram and web chat to bring retail customers back for repeat purchases. Home Solutions Retail Retail Loyalty Automation Retail Loyalty Automation WhatsApp Loyalty Automation That Turns One-Time Buyers Into Regulars Re-engage shoppers with rewards, coupons, and smart reminders across WhatsApp, Instagram, and web chat — from one inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi Sara, you now have 480 points. Only 20 more to reach Gold! 10:05 See my rewards What can I get with my points? 10:07 Reward unlocked 10% off your next purchase Code GOLD10 · valid for 7 days Here is a coupon you can use today, in store or online. 10:07 Great, thanks! 10:08 Enjoy! I will remind you two days before it expires. 10:08 Loyalty Automation Features Rewards, coupons, and re-engagement — designed for repeat purchases Points, Rewards & Tiers Automate loyalty updates so customers always know their status. Points balance updates Tier progress alerts Reward eligibility Personalized nudges Coupons That Convert Deliver coupons and offers at the right moment — inside chat. Coupon delivery flows Limited-time offers Cart/inquiry follow-ups Click-to-chat promos Smart Reminders & Re-Engagement Bring customers back with triggers and lifecycle journeys. Win-back journeys Back-in-stock alerts New arrivals reminders Post-purchase re-orders Personalized Conversations Make loyalty feel human with a consistent messaging experience. Name + history context Product preference prompts Support + loyalty in one chat Agent handover How Retail Loyalty Automation Works Launch loyalty automation in three steps 1 Connect Customer Channels Bring WhatsApp, Instagram, and web chat into one MonoChat inbox. 2 Set Loyalty Triggers Create rewards, coupon, and reminder flows based on customer activity. 3 Increase Repeat Purchases Re-engage customers automatically while your team handles high-value conversations. Example conversations WhatsApp loyalty program message examples Sign-ups, birthday rewards and win-back messages that run on their own and bring customers back to your stores. Joining a loyalty program on WhatsApp A shopper signs up through a short in-chat form and gets a member card and welcome points straight away, with marketing consent recorded. N Nova Store Business account How do I join Nova Club? 12:40 It takes 30 seconds. Tap below to enter your name, birthday and favourite store. 12:40 Join Nova Club ✅ Form sent 12:41 Nova Club · Member 104382 50 welcome points added Next tier: Silver at 300 points Welcome to Nova Club, Chloe! Show this card at the till or use your number online. 12:41 Do I get anything on my birthday? 12:42 Yes: a $10 voucher arrives here on your birthday, valid for 14 days. 12:42 Birthday reward message for loyalty members An approved birthday template sends a personal voucher. The assistant answers follow-up questions and reserves the item the member asks about. L Lumen Beauty Business account $15 birthday voucher In store and online Code BDAY-GRACE · until 28 Nov Happy birthday, Grace! 🎉 Here is a gift from Lumen Beauty. 09:00 Shop now Find a store Thank you! Can I use it on the Glow Serum? 09:34 Yes. The Glow Serum is $42, so you would pay $27. Shall I reserve one at Riverside for pickup? 09:34 Reserve it Deliver it Reserve it 09:35 Reserved at Riverside until Sunday. Your voucher is already linked to the reservation. 09:35 Win-back message for a lapsed customer Customers with no purchase in 90 days get a double-points offer. One reply turns it into a reserved product and a store visit. A Atlas Sports Business page Hi Ryan, we miss you at Atlas Sports! This weekend you earn double points on everything. Fri 17:00 See new arrivals My points My points 17:20 You have 640 points, worth $6.40. With double points this weekend you could pass 800. 17:20 Nice. Do you have the Trail Pro socks in L? 17:22 Trail Pro Socks · 3-pack · L In stock · Downtown store $24 · earns 48 points Yes. I have put a pack aside for you until Sunday. 17:22 Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Increase Repeat Purchases with MonoChat Automate loyalty updates, deliver coupons, and run re-engagement reminders across messaging channels — from one unified inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Order Tracking Chatbot for Retail on WhatsApp URL: https://monochat.ai/solutions/retail/order-tracking-assistant > Answer “Where is my order?” automatically: customers check order status, delivery times and pickup details on WhatsApp, Instagram and web chat, 24/7. Home Solutions Retail Order Tracking Assistant Order Tracking Assistant Order Tracking Chatbot That Answers “Where Is My Order?” for You Give customers instant delivery updates, tracking links, and return guidance across WhatsApp, Instagram, and web chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi, where is my order? 13:40 Happy to check. Could you share your order number? 13:40 RT-1042 13:41 Order RT-1042 Out for delivery Arriving today, 14:00–16:00 Your order is on its way. Would you like delivery updates in this chat? 13:41 Yes, notify me Talk to an agent Order Tracking Features Instant updates, delivery tracking, and automated support Instant Order Status Let customers check their order progress instantly in chat. Order lookup flows Shipment status Estimated delivery info Real-time updates Delivery Tracking Share tracking links and delivery details automatically. Carrier tracking links Location updates Delivery reminders Failed delivery alerts Returns & Exchanges Guide customers through returns or changes without manual work. Return request flows Policy info Exchange options Agent escalation Unified Support Inbox Handle delivery questions across all messaging channels. WhatsApp & Instagram ready Web chat integration Conversation history Human handover How the Order Tracking Chatbot Works Launch order tracking automation in three steps 1 Connect Your Systems Link your order or shipping data to MonoChat. 2 Automate Tracking Replies Set up instant responses for order status and delivery questions. 3 Reduce Support Load Answer tracking requests automatically while agents focus on complex issues. Example conversations WhatsApp order tracking chatbot examples Delays, address changes and damaged parcels: the order questions that usually fill a support queue, resolved in chat. Delivery delay notification with a new time slot When a delivery slips, the customer hears first and picks a new slot with one tap. No call to the support line needed. N Nova Store Business account Hi Liam, your order RT-2087 is delayed by one day because of high volume at the courier. Please pick a new delivery slot: 08:30 Thu 09:00–12:00 Thu 14:00–18:00 Pick up in store Thu 14:00–18:00 08:41 Order RT-2087 New delivery: Thursday 14:00–18:00 Tracking updates in this chat Done. Sorry for the wait. We will message you when the driver is 30 minutes away. 08:41 Your driver is 30 minutes away. Please have your ID ready. Thu 15:12 Changing the delivery address after ordering The assistant checks that the order has not shipped, verifies the customer and updates the address in your order system. A Atlas Home Typically replies in minutes I ordered a bookshelf an hour ago but need it delivered to my office instead. 11:05 No problem, it has not shipped yet. Please confirm the email on the order. 11:05 hannah.m@mail.com 11:06 Thanks Hannah. What is the new address? 11:06 24 King Street, 3rd floor, Manchester M2 4LQ 11:07 Order AH-5521 updated Oak Bookshelf · 24 King Street, 3rd floor Delivery Friday 10:00–14:00 Updated. A new confirmation is on its way to your email. 11:07 Reporting a damaged parcel with a photo The customer sends a photo, the assistant opens a case and hands it to a named support agent who ships a replacement the same day. L Lumen Living Business page My lamp arrived today and the glass shade is cracked. 16:48 I am sorry to hear that. Could you send a photo of the shade and the box? 16:48 📷 2 photos 16:50 Case #DM-118 Arc Floor Lamp · cracked shade Assigned to Mia Thank you. I have opened a case and passed it to Mia from our support team. 16:50 Hi, Mia here. A replacement ships tomorrow morning and the courier will collect the broken one at the same time. 17:03 Track replacement Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. First month of Growth on us Reduce Delivery Questions Automatically Give customers instant order updates, tracking links and return guidance — while reducing support workload with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Product Recommendation Chatbot for Retail URL: https://monochat.ai/solutions/retail/product-recommendation-chatbot > An AI chatbot that asks shoppers what they need and recommends the right products from your catalog on WhatsApp, Instagram and web chat. Start free. Home Solutions Retail Product Recommendation Product Recommendation Chatbot AI Product Recommendation Chatbot That Helps Shoppers Choose Faster Turn browsing into guided conversations. Recommend products with AI across WhatsApp, Instagram, and web chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Online I am looking for a gift for my dad, around $50. 18:12 Nice! What is he into? 18:12 Coffee Outdoors Tech Coffee 18:13 Pour-Over Coffee Set Glass dripper + 2 cups $48 · In stock This one is a favourite with coffee lovers. Shall I add it to your cart? 18:13 Recommendation Features AI discovery, guided conversations and faster decisions AI Product Matching Recommend the best products based on customer intent and preferences. Intent-based questions Smart filtering Variant suggestions Context-aware responses Guided Shopping Flows Help customers choose step by step instead of browsing endlessly. Needs-based discovery Compare options Upsell accessories Smart follow-ups Conversational Experience Turn product search into a natural chat conversation. WhatsApp & Instagram ready Web chat integration Unified history Human handover Conversion-Focused Design Move shoppers from discovery to purchase faster. Product cards & links Promo triggers Checkout guidance Real-time responses How the AI Product Recommendation Chatbot Works Launch AI recommendations in three simple steps 1 Connect Your Product Data Sync your catalog so MonoChat can understand products and variants. 2 Create Recommendation Flows Design AI conversations that guide shoppers to the right product. 3 Convert Conversations Into Sales Recommend, assist, and close sales across all messaging channels. Example conversations AI product recommendation chatbot examples Three ways an AI assistant narrows a catalog down to the right product, from a skincare routine to a sold-out favourite. Skincare routine recommendation by skin type Two quick questions about skin type and concerns, then a three-step routine from your catalog with a one-tap checkout. L Lumen Beauty Business account Can you suggest a simple routine? My skin gets oily by lunchtime. 20:15 Happy to. Is your skin also sensitive or prone to redness? 20:15 Yes, sensitive No No 20:16 Balance Routine · 3 steps Gel Cleanser · Niacinamide Serum · Light Moisturiser $64 as a set (save $11) For oily, non-sensitive skin, this routine works morning and evening: 20:16 Buy the set Just the serum Buy the set 20:17 Great choice. Here is your payment link; I have added free samples of our SPF. 20:17 Pay $64 Finding a running shoe by use and budget The assistant asks about terrain, distance and budget, recommends one shoe and suggests a matching accessory without pushing. A Atlas Sports Typically replies in minutes I am training for my first half marathon. Which shoe should I get? 18:30 Congratulations! Mostly road or trail? And roughly what budget? 18:30 Road · under $150 Road · any budget Trail Road · under $150 18:31 Cloud Distance 3 Max cushioning · 8 mm drop · sizes 38–47 $139 · in stock For long road runs in that range, this is our most cushioned option: 18:31 Choose size Compare with another Choose size 18:32 Which size do you usually wear? Many runners pair these with our blister-free socks ($14). 18:32 Suggesting an in-stock alternative to a sold-out product When the requested model is sold out, the assistant explains the closest alternative in stock and offers a restock alert as a fallback. N Nova Electronics Business account Is the PowerBlend 900 blender available? 13:10 PowerBlend 1000 1,000 W · 1.8 L jar · 5 programmes $119 (900 was $109) The PowerBlend 900 is sold out until mid-December. The PowerBlend 1000 is in stock and very similar: 13:10 What is the difference? 13:11 Same motor base and warranty, plus a bigger jar and a smoothie programme. For $10 more you get it today. 13:11 Buy the 1000 Notify me about the 900 Buy the 1000 13:12 Here is your secure payment link. Delivery is free this week. 13:12 Pay $119 Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Turn Conversations Into Product Discovery Recommend products instantly with AI-powered conversations and help shoppers decide faster with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Retail WhatsApp Campaign Automation URL: https://monochat.ai/solutions/retail/retail-campaign-automation > Send segmented retail campaigns on WhatsApp, Instagram and web chat. Automate promotions, win-back flows and follow-ups, and answer replies from one inbox. Home Solutions Retail Retail Campaign Automation Retail Campaign Automation WhatsApp Campaign Automation for Segmented Retail Promotions Run promotions, re-engagement, and personalized follow-ups across WhatsApp, Instagram, and web chat — from one inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi Sara, our mid-season sale starts today: member prices on all outerwear. 09:30 See the collection Stop promotions Do you have the trench coat in beige? 09:42 Classic Trench · Beige Sizes S, M, L Member price applied Yes, all sizes are available. Shall I reserve one at your nearest store? 09:42 Yes, size M please. 09:43 Done. It is held for you until tomorrow evening. 09:43 Campaign Automation Features Segmentation, promo journeys, and measurable results — built for retail growth Segmentation & Targeting Send the right message to the right audience at the right time. Segment by interest & intent RFM & lifecycle targeting Dynamic audiences Consent-first messaging Promos, Coupons & Drops Launch promotions that feel personal — not spammy. Coupon delivery flows Limited-time drops Personalized offers Click-to-chat CTAs Automated Follow-Ups Recover intent with triggered journeys and reminders. Abandoned intent follow-up Browse & inquiry re-engagement Back-in-stock alerts Post-purchase sequences Measure & Optimize Track performance and iterate with clear campaign signals. Engagement metrics Conversation-to-sale tracking Channel performance Agent impact visibility How Retail Campaign Automation Works Launch campaigns in three simple steps 1 Connect Your Channels Bring WhatsApp, Instagram, and web chat into one MonoChat inbox. 2 Build Campaign Journeys Create segmented promo flows and triggered follow-ups in minutes. 3 Launch, Learn, Improve Monitor results and optimize campaigns with real conversation insights. Example conversations WhatsApp retail campaign message examples VIP early access, abandoned carts and a store opening: campaigns that start a conversation instead of ending at a click. Black Friday early access for VIP customers A segmented template reaches top customers a day early. Replies are answered by the AI assistant and end in a payment link. N Nova Store Business account Hi Sophie, as a Gold member you get Black Friday prices 24 hours early: up to 40% off, from now until tomorrow 09:00. Thu 09:00 Shop early access Mute promotions Is the wool coat I saved included? 09:18 Wool Wrap Coat · Camel · M Early access price $167 (was $239) Yes, it is 30% off in early access, and your size is in stock. 09:18 Buy now Reserve in store Buy now 09:19 Here is your secure payment link. It holds the early-access price until 09:00 tomorrow. 09:19 Pay $167 Abandoned cart reminder on WhatsApp A reminder goes out a few hours after a cart is left behind. The assistant clears up the shipping question that stopped the sale. L Lumen Living Business account Your cart Linen Duvet Set · 2 × Pillow $146 Hi Ethan, you left 2 items in your cart. They are still available. 18:00 Complete order I have a question I have a question 18:12 How much is delivery? It was not clear at checkout. 18:12 Delivery is free over $120, so your cart ships free. It arrives in 2–3 working days. 18:12 Complete order Complete order 18:13 Here is your payment link. Your cart is saved exactly as you left it. 18:13 Pay $146 New store opening invitation with RSVP Customers near the new location get an invite, pick an arrival window and receive a reminder with the address on opening day. A Atlas Sports Business account Hi Noah, our new Atlas Sports store opens on Saturday 15 November at Harbour Mall. The first 100 guests get a free gym bag. Join us? Mon 12:00 10:00–12:00 12:00–15:00 Can not make it 10:00–12:00 12:30 You are on the list Sat 15 Nov · 10:00–12:00 Harbour Mall, level 1 See you there! We will send a reminder with directions on Saturday morning. 12:30 Atlas Sports · Harbour Mall Level 1, next to the food court Tap for directions Today is the day! Doors open at 10:00. Here is the location: Sat 08:30 Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Store Locator Chatbot Help customers find nearby stores instantly. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Launch Retail Campaigns That Convert Run segmented WhatsApp, Instagram and web chat campaigns, automate follow-ups, and improve repeat purchases — all from one MonoChat inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Store Locator Chatbot for WhatsApp & Web Chat URL: https://monochat.ai/solutions/retail/store-locator-chatbot > Let customers find the nearest store instantly inside chat. Share directions, opening hours, and availability through WhatsApp, Instagram, and web chat. Home Solutions Retail Store Locator Chatbot Store Locator Chatbot Store Locator Chatbot That Finds the Nearest Store Instantly Guide shoppers to the right location with maps, opening hours and directions — directly inside chat. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Which of your stores is closest to me? 17:05 Share your location or type your area and I will find it for you. 17:05 Share location I am near the city centre. 17:06 Nova Store City Centre 1.2 km away · Open until 22:00 Tap for directions This is your nearest store. Would you like directions or today's stock for a product? 17:06 Store Locator Features Location discovery, directions and automation — built for retail teams Nearest Store Detection Guide customers to the closest branch using location-aware chat. Geo-based routing Location sharing Map links Distance-based results Opening Hours & Availability Show real-time store hours and availability directly in chat. Working hours info Holiday schedules Peak time alerts Instant responses Branch Details & Services Share services, contact info and directions for each location. Phone & address cards Directions link Store features Branch highlights Omnichannel Locator Answer location queries across WhatsApp, Instagram and web chat. Unified inbox Agent takeover Conversation history Automated routing How the Store Locator Chatbot Works Launch store finder automation in three steps 1 Add Store Locations Upload branch data, addresses and service details into MonoChat. 2 Enable Location Flows Create automated store finder journeys inside your messaging channels. 3 Guide Customers Instantly Send maps, hours and directions automatically from one inbox. Example conversations Store locator chatbot examples Holiday hours, branch stock and accessibility questions answered with a location pin and a reservation, not a phone call. Checking store opening hours on a public holiday Holiday hours come straight from your store data, so the answer is right for each branch and the shopper does not make a wasted trip. N Nova Store Business account Are you open on New Year's Day? 19:22 Open on 1 January Harbour Mall 12:00–18:00 · Airport 08:00–22:00 All other stores closed Most stores close on 1 January, but two are open with shorter hours: 19:22 And on 2 January? 19:23 All stores are back to normal hours on 2 January, from 10:00 to 21:00. 19:23 Find my nearest store Finding which store has a product in stock The shopper shares a location, sees which nearby branches have the size and reserves it at the closest one with directions. N Nova Fashion Business account Which store near me has the blue linen shirt in L? 11:40 Let me check. Please share your location. 11:40 Share location 📍 Location shared 11:41 Linen Shirt · Blue · L Queen Street 0.8 km (2 left) · Parkside 2.4 km (5 left) $59 Two stores near you have size L: 11:41 Reserve at Queen Street Reserve at Parkside Reserve at Queen Street 11:42 Nova Fashion Queen Street 0.8 km · Open until 21:00 Tap for directions Reserved until 20:00 today. Here are directions to Queen Street. 11:42 Finding a store with parking and step-free access The assistant filters branches by the facilities the shopper needs and offers a staff member at the entrance on arrival. A Atlas Home Typically replies in minutes Which of your stores has parking and step-free access? I use a wheelchair. 15:05 Three stores have both. Which area suits you? 15:05 North City centre South North 15:06 Atlas Home Northgate Free parking · 6 accessible bays · lifts to all floors Open 09:00–20:00 Northgate is your best option. Would you like a colleague to meet you at the entrance? 15:06 Yes, please No, thanks Yes, please. Around 11:00 tomorrow. 15:07 Done. Sam from the Northgate team will meet you at the main entrance at 11:00. 15:07 Keep exploring WhatsApp Sales Assistant Sell faster with guided WhatsApp conversations. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Guide Shoppers to the Right Store Let customers find nearby locations, opening hours and directions instantly — all from one MonoChat inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Sales Assistant for Retail Stores URL: https://monochat.ai/solutions/retail/whatsapp-sales-assistant > Turn WhatsApp chats into purchases: guided product flows, promotions, payment links, order tracking and handover to your sales team in one shared inbox. Home Solutions Retail WhatsApp Sales Assistant WhatsApp Sales Assistant WhatsApp Sales Assistant That Turns Chats Into Purchases Guide shoppers to the right products, run promos, and automate order updates — with seamless human handover in one inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Store Business account Hi, do you have the black jacket in medium? 15:10 Yes, medium is in stock. Would you like delivery or store pickup? 15:10 Delivery Store pickup Pickup today, please. 15:11 Black Jacket · M Pickup today · City Centre store Payment link ready Reserved for you. Pay securely with the link below and collect it at the counter. 15:11 Pay now WhatsApp Sales Features Product discovery, promos, tracking — built for retail teams Guided Product Discovery Help customers find the right product in minutes—inside WhatsApp. Category & intent prompts Size/variant questions Product cards & links Upsell & cross-sell Promos & Campaign Flows Run segmented promo journeys and recover abandoned intent. Coupon delivery Broadcast-ready journeys Triggered follow-ups A/B-ready messaging Order Updates & Tracking Automate “where is my order?” with instant, accurate updates. Status notifications Shipping updates Returns guidance Escalate to an agent Human Handover in One Inbox Route chats to your team when needed—without losing context. Team routing & tagging Unified customer history Notes & assignments SLA-ready workflows How the WhatsApp Sales Assistant Works Launch WhatsApp selling in three steps 1 Connect WhatsApp Business Bring WhatsApp conversations into MonoChat with a unified inbox. 2 Build Sales Journeys Set up product discovery, promos, and checkout flows with automation. 3 Convert & Retain Support customers, track orders, and re-engage shoppers automatically. Example conversations WhatsApp sales assistant examples Product picks, gift orders and high-value sales handled in WhatsApp, with a person stepping in when the sale needs one. Showing product options and taking payment on WhatsApp The assistant sends matching products as cards, confirms size and stock, and closes with a payment link in the same chat. N Nova Store Business account Looking for white leather sneakers under $120. 13:02 Court Classic · White Full-grain leather · sizes 36–46 $109 Here are our two best sellers in that range: 13:02 Metro Low · White/Gum Leather + suede · sizes 37–45 $118 13:02 Court Classic Metro Low Court Classic, size 39 13:04 Size 39 is in stock. Delivery takes 1–2 days, or pick it up today. 13:04 Pay $109 · delivery Pay $109 · pickup Ordering a gift with wrapping and a delivery date The AI answers the gift questions, adds wrapping and a card message, and confirms delivery before the date that matters. L Lumen Beauty Business account I want to send the Rose perfume gift set to my mum. Can it arrive by Friday? 16:20 Yes. Order before 18:00 today and it arrives Thursday. Would you like gift wrapping and a card? 16:20 Wrap + card ($5) No wrapping Wrap + card ($5) 16:21 What should the card say? 16:21 Happy birthday Mum, love you lots! – Anna 16:22 Rose Gift Set · gift wrapped Card: “Happy birthday Mum, love you lots! – Anna” $89 · arrives Thursday All set. Pay with the link below and we will send tracking here. 16:22 Pay $89 Handing a high-value sale to a sales advisor For a large purchase the assistant gathers the essentials, then a named advisor takes over and offers a video call to show the product. A Atlas Home Business account I am interested in the Aria 3-piece living room set. What payment options do you have? 11:15 The Aria set is $3,450 and comes in 4 fabrics. For an order of this size, let me connect you with an advisor who can go through options and delivery with you. 11:15 Hi, I am Olivia from Atlas Home. I can show you the fabrics on a video call from our showroom. When suits you? 11:19 Today 17:00 Tomorrow 10:00 Message me instead Today 17:00 11:20 Video call with Olivia Today 17:00 · Aria living room set Link sent 10 minutes before Booked. I will bring the fabric samples to the call. 11:20 Keep exploring Store Locator Chatbot Help customers find nearby stores instantly. Retail Campaign Automation Run targeted campaigns across messaging channels. In-Store QR Assistant Turn QR scans into product guidance chats. Retail Loyalty Automation Boost repeat sales with rewards and reminders. Product Recommendation Recommend products through AI-powered conversations. Order Tracking Assistant Answer order status and delivery questions instantly. First month of Growth on us Start Selling on WhatsApp with MonoChat Guide customers from first message to purchase, automate promos and order updates, and hand over to your team when it matters. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot for Hotels & Travel Agencies URL: https://monochat.ai/solutions/tourism-hospitality > WhatsApp chatbot for hotels and travel agencies: answer guests 24/7 in their language, take bookings, send confirmations and manage stays from one inbox. Home Solutions Tourism & Hospitality Tourism & Hospitality WhatsApp Chatbot for Hotels & Travel Agencies From First Inquiry to Post-Stay Centralize guest inquiries, automate bookings, send confirmations, support international guests and manage pre-arrival and post-stay journeys from one inbox. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account Hi! Do you have a room for 2 adults, 12–15 June? We also need an airport transfer. 16:20 Hello! Yes, we have availability. Which room would you prefer? 16:20 Sea view Garden view Sea view, please. 16:21 Reservation request Sea-view room · 12–15 June · 2 adults Airport transfer added Our reservations team will confirm shortly. Check-in starts at 14:00. 16:21 The Better Way to Manage Guest Communication Hospitality teams need one operating layer for guest inquiries, booking flows, confirmations, multilingual support and follow-ups. The old way Guest inquiries arrive from WhatsApp, Instagram, booking sites, web chat and social channels separately. Teams manually answer the same questions about availability, prices, check-in, transfers and policies. Booking confirmations, pre-arrival messages and post-stay follow-ups are inconsistent. Managers lack visibility into guest demand, response speed, booking intent and service quality. The MonoChat way Every guest conversation lands in one shared hospitality inbox. AI and automations answer repetitive questions and collect booking details instantly. Confirmations, reminders, check-in instructions and post-stay follow-ups run automatically. Dashboards show guest demand, response speed, booking flow, team performance and satisfaction. Built for Real Hospitality Workflows Use MonoChat for the daily guest communication moments that directly affect booking conversion, service quality and guest satisfaction. Guest Inquiries Manage guest questions from WhatsApp, Instagram, Facebook, Telegram, TikTok and web chat in one inbox. Booking Requests Collect dates, room type, package interest, number of guests and contact information inside chat. Multilingual Support Support international guests with multilingual communication and localized response templates. Transfer & Arrival Coordination Coordinate airport transfer, arrival time, check-in details and special guest requests. Offers & Upsells Send room upgrade offers, spa packages, tours, restaurant bookings and seasonal campaigns. Hospitality Analytics Track response speed, booking intent, guest demand, team workload and satisfaction signals. Hospitality Use Cases You Can Launch on WhatsApp Each page shows one guest journey in detail: the conversation, the automation behind it and how your team takes over. WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Guest Concierge Automation Answer guest questions and share hotel services instantly. Tour Booking Flows Collect traveler details and automate booking journeys. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. Guest Inbox Bring every guest conversation into one place MonoChat centralizes WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat messages so hotel, travel and hospitality teams can respond faster with full guest context. Omnichannel guest messaging Conversation assignment and ownership Quick replies for repetitive guest questions Unified Guest Inbox All guest channels connected WhatsApp Room availability request New Instagram Airport transfer question Open Facebook Package inquiry Assigned Web Chat Check-in time Bot handled Booking Automation Turn inquiries into confirmed bookings Collect dates, room type, guest count, package interest, transfer needs and contact details through structured booking flows. Booking forms inside chat Availability and guest detail collection Automatic confirmations and reminders Booking Request Guest wants a sea-view room for 2 adults next weekend. Booking Assistant Please confirm check-in date, check-out date and whether you need airport transfer. Pre & Post-Stay Create a smoother guest experience before and after stay Send pre-arrival instructions, check-in details, transfer reminders, upsell offers, feedback forms and review requests automatically. Pre-arrival and check-in messages Transfer and activity reminders Post-stay feedback and review flows Pre-Arrival Message Reservation #HT-2048 · Arrival tomorrow WhatsApp Reminder We look forward to welcoming you tomorrow. Check-in starts at 14:00. Would you like airport transfer? Guest Journey From First Inquiry to Repeat Stay MonoChat helps hospitality teams guide guests from questions to booking, arrival, stay experience, feedback and future offers. 1 Guest asks a question A guest contacts you through WhatsApp, Instagram, web chat or another messaging channel. 2 AI collects booking details MonoChat collects dates, room type, guest count, language, transfer needs and preferences. 3 Booking is confirmed Your team confirms availability, shares payment or reservation details and sends confirmation. 4 Guest journey continues Send check-in instructions, reminders, upsells, feedback requests and post-stay review messages. Reporting & BI See Guest Demand, Booking Intent and Service Quality MonoChat gives hospitality teams visibility into guest inquiries, response speed, booking requests, package demand, team workload and satisfaction. Booking Intent See which dates, packages, rooms and guest questions create the most demand. Response Speed Track how fast your team responds to guest inquiries across every channel. Team Performance Measure assignment, handling speed, workload and service quality across teams. Guest Satisfaction Collect feedback, reviews and post-stay satisfaction signals automatically. Everything Hospitality Teams Need to Move Faster MonoChat combines guest inbox, AI assistant, booking flows, confirmations, multilingual support, follow-ups, integrations and analytics in one platform. Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat AI-powered guest information assistant Booking request and reservation workflows Availability, room type and guest detail collection Pre-arrival, check-in and transfer reminders Multilingual guest communication templates Upsell, package and campaign messaging Post-stay feedback and review collection PMS, booking engine, CRM, calendar and payment integrations Guest demand, response speed and hospitality analytics Example conversations WhatsApp chatbot examples for hotels and travel agencies Three everyday guest journeys, automated end to end and handed to your team the moment a person is needed. Booking a holiday package from an Instagram DM A traveller asks about a package in an Instagram DM, compares options and secures the trip with a deposit link, without a phone call. L Lumen Travel Business account Hi! How much is the Cappadocia trip for 2 people in October? 19:42 Hi! We have two departures left in October. Which dates suit you? 19:42 10–13 Oct 24–27 Oct 24–27 Oct 19:43 Cappadocia Escape · 3 nights Cave hotel · breakfast · valley tour · transfers €1,180 for 2 people A €200 deposit holds both seats. The balance is due 14 days before departure. 19:43 Pay €200 deposit Ask a question Pay €200 deposit 19:45 Payment received, thank you! Your booking is LT-5521. Our team will send your vouchers here in WhatsApp next week. 19:47 Online check-in on WhatsApp before arrival Two days before arrival the hotel sends a template message, the guest completes check-in in a short form and shares an ID photo, so the front desk only hands over keys. A Atlas Resort Business account Hi Emma, we look forward to welcoming you on Friday 18 July! Save time at reception by checking in online now. 10:00 Check in now Later Check in now 10:12 Online check-in Arrival time · guest names · ID document Takes about 2 minutes Please fill in the short form and attach a photo of your passport. 10:12 Done, I uploaded both passports. We should arrive around 16:00. 10:16 All set! Room 305 will be ready at 14:00 and your keys will be waiting at the express desk. 10:16 Notifying travellers about a tour change on WhatsApp When the weather cancels a boat trip, one message reaches every booked traveller with the choice to move dates or get a refund, and the inbox records each answer. V Vela Tours Business account Hi James, due to strong winds tomorrow’s 12 Islands boat tour (Sat 09:30) is cancelled for safety. What would you like to do? 18:05 Move to Sunday Full refund Talk to us Move to Sunday 18:20 Booking moved 12 Islands boat tour · Sun 09:30 3 guests · hotel pick-up 08:45 Done! Same pick-up point, same seats. We’ll remind you on Saturday evening. 18:20 Great, thanks for letting us know early. 18:21 FAQ Questions About MonoChat for Hotels and Travel Agencies Quick answers to the most common questions. Can MonoChat manage guest conversations from multiple channels? Yes. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat conversations into one shared inbox for hospitality teams. Can MonoChat automate booking requests? Yes. MonoChat can collect dates, room type, guest count, package interest, transfer needs and contact details through chat-based flows. Can MonoChat support multilingual guest communication? Yes. MonoChat can help teams manage multilingual guest conversations and use localized response templates for international guests. Can MonoChat send pre-arrival and post-stay messages? Yes. MonoChat can send confirmations, check-in instructions, transfer reminders, upsell offers, feedback forms and review requests. Can MonoChat integrate with hotel or booking systems? Yes. MonoChat can integrate with PMS, booking engines, CRMs, calendars, payment providers and internal hospitality systems through APIs and custom workflows. Keep exploring Retail Sell more with chat-to-cart journeys and campaigns. E-Commerce Convert chats into checkout with product flows. Fitness & Wellness Automate bookings, memberships and customer journeys. Automotive Capture leads and automate test drive & service. Healthcare Book appointments and support patients securely. Education Enroll students and automate admissions. First month of Growth on us Centralize Guest Conversations Automate bookings, send confirmations, support international guests and manage pre-arrival and post-stay communication from one MonoChat workspace. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Travel Recommendation Chatbot for Hotels URL: https://monochat.ai/solutions/tourism-hospitality/ai-travel-recommendation > Recommend the right room, package, tour or local experience with an AI travel assistant that asks about dates, budget and interests, then hands over to sales. Home Solutions Tourism & Hospitality AI Travel Recommendation AI Travel Recommendation AI Travel Recommendations for Rooms, Tours and Experiences Help guests discover the right stay, package, tour or local experience through AI-powered conversations — with seamless handover to your team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account We're a family of four visiting in July. What do you recommend? 21:10 Lovely! What kind of holiday are you looking for? 21:10 Beach Culture Adventure Beach, with something fun for the kids. 21:11 Family Beach Package Family room · kids club · boat tour Best match for you This suits a family of four. Shall I connect you with our reservations team? 21:11 AI Travel Recommendation Features Personalized room, tour and experience suggestions — directly in chat Personalized Recommendations Suggest rooms, tours and experiences based on guest preferences. Travel purpose Budget range Guest profile Preference matching Room & Package Guidance Help guests choose the right stay, room type or hospitality package. Room comparison Upgrade prompts Package suggestions Availability guidance Tour & Experience Matching Recommend local tours, activities and add-ons in conversation. City tours Family activities Romantic experiences Local attractions Sales Handover Escalate high-intent guests to your team with full conversation context. Lead qualification Booking intent Agent handover Unified history How AI travel recommendations work Turn travel questions into personalized recommendations in three steps 1 Guest Shares Preferences The guest asks for rooms, tours, packages or travel ideas in chat. 2 AI Recommends Options MonoChat matches preferences with suitable rooms, tours, activities or packages. 3 Convert to Booking Send booking links, collect details, route to staff or continue with automated follow-up. Example conversations AI travel assistant chatbot examples The AI asks the right questions, recommends from your own packages and services, and hands warm leads to your sales team. Recommending a honeymoon package in an Instagram DM The AI asks about budget and travel style, suggests a matching package and hands the couple to a named travel consultant to finalise. L Lumen Travel Business account We’re getting married in May and want a 7-night honeymoon. Budget around €3,000 for two. 22:05 Congratulations! Do you prefer quiet beaches or a mix of beach and sightseeing? 22:05 Quiet beaches Beach + sightseeing Beach + sightseeing 22:06 Aegean Honeymoon · 7 nights 4 nights Bodrum + 3 nights Ephesus area · sea-view suite From €2,780 for two This fits your budget and dates well. Would you like a consultant to tailor it? 22:06 Yes, contact me See another option Yes, contact me 22:07 Hi, I’m Hannah from Lumen Travel. I’ve read your chat and will send you a tailored plan with flight options tomorrow morning. 09:10 Suggesting rainy-day activities to hotel guests A guest asks what to do when it rains; the AI recommends options from the hotel’s own services and books a spa slot in the chat. A Atlas Resort Business account It’s raining all day. Any ideas for us and two kids (6 and 9)? 09:30 Good morning! Here are today’s indoor favourites: the kids’ cooking workshop at 11:00, the indoor pool, and a family spa slot in the afternoon. 09:30 Cooking workshop Family spa Museum trip Cooking workshop 09:32 Kids’ cooking workshop Today 11:00 · Atlas Kitchen · 2 children Free for resort guests Booked! Parents are welcome to join for coffee. 09:32 Finding a city-break hotel within budget on web chat A visitor on the website gets two options that match their dates and budget, compares them and continues to a booking link. O Orion Hotels AI assistant · team on standby Looking for a weekend in Istanbul 21–23 Nov, under $150 a night, close to the old town. 13:15 Two of our hotels match. Orion Sultanahmet is a 5-minute walk to the Blue Mosque at $138; Orion Galata has a rooftop bar at $145 but is a tram ride away. 13:15 Orion Sultanahmet Orion Galata Orion Sultanahmet 13:16 Orion Sultanahmet · Classic Double 21–23 Nov · 2 nights · breakfast $276 total · free cancellation Here is your booking link with these dates already filled in. 13:16 Book now Keep exploring WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. Guest Concierge Automation Answer guest questions and share hotel services instantly. Tour Booking Flows Collect traveler details and automate booking journeys. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. First month of Growth on us Recommend Better Travel Options With AI Help guests choose the right rooms, tours and experiences through AI-powered conversations with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Airport Transfer Coordination for Hotels URL: https://monochat.ai/solutions/tourism-hospitality/airport-transfer-coordination > Automate airport transfers on WhatsApp: collect flight details, confirm the pick-up, share driver information and keep guests, staff and drivers in sync. Home Solutions Tourism & Hospitality Airport Transfer Coordination Airport Transfer Coordination Automate Airport Transfers And Arrival Coordination Collect flight details, confirm pickups, share driver information and coordinate guest arrivals through guided chat conversations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account Hi Sara, we're arranging your airport transfer for tomorrow. Could you share your flight number and landing time? 17:00 Flight NV 204, landing at 14:20. 17:08 Transfer confirmed Pick-up 14:40 · Arrivals, gate B Driver: Omar · white minivan Your driver will wait with a name sign. We'll message you when he arrives. 17:08 Perfect, thank you! 17:09 Airport Transfer Features Confirm transfers, collect arrival details and coordinate pickups directly in chat Transfer Confirmation Confirm airport pickups and drop-offs directly in chat. Pickup date Arrival time Passenger count Transfer type Flight Detail Collection Collect flight and arrival information before the guest lands. Flight number Airport terminal Landing time Delay notes Pickup Coordination Share pickup points, driver details and arrival instructions instantly. Meeting point Driver contact Vehicle details Hotel destination Guest & Staff Handover Keep guests, drivers and hotel staff aligned with full context. Driver updates Guest replies Staff routing Unified history How airport transfer coordination works Turn airport transfer requests into coordinated guest arrivals 1 Guest Requests Transfer A guest asks for airport pickup, drop-off or arrival assistance before their stay. 2 Collect Arrival Details MonoChat captures flight number, date, time, passenger count and pickup preferences. 3 Confirm & Coordinate Send confirmation, pickup instructions, driver updates and staff handover automatically. Example conversations WhatsApp airport transfer message examples Delays, meeting points and departure transfers, handled in the chat so guests, drivers and the front desk stay in step. Updating an airport pickup when a flight is delayed The guest reports a delay, the pickup time moves automatically and the driver is notified, so nobody waits at arrivals for nothing. A Atlas Resort Business account Our flight NV 1983 is delayed, new landing time is 22:40 instead of 20:15. 17:52 Thanks for letting us know! Shall I move your pickup to 23:00? 17:52 Yes, 23:00 Choose another time Yes, 23:00 17:53 Pickup updated Antalya Airport T2 · 23:00 · 3 passengers Driver informed · late check-in noted Done. Reception knows you’ll arrive around midnight, and a cold dinner plate will be in your room. 17:53 Sharing the driver’s meeting point at the airport A template message tells the guest the driver is waiting, shares the meeting point and hands the chat to the dispatcher when the guest can’t find him. M Marina Transfers Business account Welcome to Dalaman, Mr Carter! Your driver Ali is waiting with a sign showing your name. 14:35 Meeting point International arrivals · exit 2 · next to the pharmacy Black Mercedes Vito · 48 MT 207 Tap the location pin above to see the exact spot. 14:35 I’m at the exit I can’t find him I can’t find him 14:49 Hi, this is Mehmet from dispatch. Ali is walking to exit 2 now in a blue jacket. Please stay where you are, he’ll be with you in two minutes. 14:50 Found him, thanks! 14:53 Booking a hotel-to-airport transfer on checkout day A departing guest books a ride to the airport, picks a time that fits the flight and adds the fare to the room bill in a few taps. O Orion Boutique Hotel Hotel concierge We fly home tomorrow at 13:05 from Istanbul Airport. Can you book a transfer? 20:10 Of course. For a 13:05 flight we recommend leaving at 09:45. Which time works for you? 20:10 09:30 09:45 10:00 09:45 20:11 The private transfer is €55 for up to 4 people with luggage. How would you like to pay? 20:11 Add to room bill Pay now Add to room bill 20:12 Transfer booked Tomorrow 09:45 · hotel entrance → IST Room 208 · €55 on your bill Your luggage can wait at the bell desk after checkout. Have a safe flight! 20:12 Keep exploring WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Guest Concierge Automation Answer guest questions and share hotel services instantly. Tour Booking Flows Collect traveler details and automate booking journeys. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. First month of Growth on us Automate Airport Transfer Coordination Confirm pickups, collect flight details, share driver updates and coordinate guest arrivals with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Hotel Guest Concierge Automation URL: https://monochat.ai/solutions/tourism-hospitality/guest-concierge-automation > Answer hotel guests instantly about services, policies, room requests and local tips on WhatsApp, Instagram and web chat, and hand requests to your staff. Home Solutions Tourism & Hospitality Guest Concierge Automation Guest Concierge Automation Hotel Concierge Chatbot That Answers Guests Instantly Give hotel guests instant answers about services, policies, room requests and local recommendations — with seamless handover to your hospitality team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account Hi, what time is breakfast? And can I get a late check-out? 08:05 Good morning! Breakfast is served 07:00–10:30 at the Terrace Restaurant. Late check-out until 14:00 depends on availability. Shall I request it? 08:05 Request late check-out Yes please, room 412. 08:06 Late check-out request Room 412 · until 14:00 Sent to the front desk Done. The front desk will confirm shortly. 08:06 Guest Concierge Features Instant hotel answers, service guidance and staff handover — directly in chat Instant Guest Answers Answer common guest questions without waiting for front desk staff. Check-in details Wi-Fi information Breakfast hours Hotel policies Hotel Service Guidance Share hotel services, menus and requests directly in chat. Room service Spa options Restaurant info Housekeeping requests Local Recommendations Help guests discover nearby attractions, transport and experiences. Nearby places Transport tips Tour suggestions Shopping areas Staff Handover Escalate special requests to your team with full conversation history. Front desk routing Maintenance alerts Special requests Unified history How hotel concierge automation works Turn guest questions into instant concierge conversations in three steps 1 Guest Asks in Chat A guest asks about hotel services, policies, local places or special requests. 2 Concierge Answers Instantly MonoChat provides approved answers, service details and guidance automatically. 3 Route When Needed Requests that need staff action are handed over with full context for faster service. Example conversations Hotel concierge chatbot examples Maintenance issues, spa bookings and local tips: the concierge answers instantly and routes anything that needs a person. Reporting a room maintenance issue on WhatsApp The guest sends a photo of the problem, a ticket goes to maintenance with the room number and the guest gets status updates in the same chat. A Atlas Resort Business account The air conditioning in room 517 isn’t cooling. It’s very hot. 15:02 Sorry about that! Could you send a photo of the thermostat display? 15:02 [Photo] Shows 29°, set to 20°. 15:03 Maintenance request Room 517 · AC not cooling · photo attached Technician on the way · about 15 min Our technician Mark is on his way. Would you like a fan sent up meanwhile? 15:03 Yes, please No, thanks Mark has replaced the filter and the room is cooling again. Is everything comfortable now? 15:31 All good Still a problem Booking a spa treatment through the hotel chat The concierge answers spa questions, offers open slots and charges the treatment to the room, turning a question into extra revenue. A Atlas Resort Business account Is the spa open tomorrow? We’d love a couples massage. 19:20 Yes, 10:00–20:00. The 60-minute couples massage is €160. Tomorrow’s free times: 19:20 11:00 15:30 18:00 15:30 19:21 Couples massage Tomorrow 15:30 · 60 min · Serenity Spa €160 · charged to room 412 Booked! Please arrive 15 minutes early; robes and slippers are in your wardrobe. 19:21 Asking the hotel concierge for local restaurant tips A guest asks for dinner ideas on Instagram; the concierge suggests nearby places from the hotel’s own list and the front desk books the table. O Orion Boutique Hotel Business account We’re staying with you this week. Where should we eat local food tonight, walking distance? 17:45 Great question! Our team’s favourites within a 10-minute walk: 17:45 Nova Meyhane Galata Sofrası Kebab House 1923 Nova Meyhane 17:47 Nova Meyhane Meze and seafood · 7 min walk Average €35 per person It gets busy after 20:00. Would you like our front desk to reserve a table for you? 17:47 Reserve for 2 at 20:00 No, thanks Reserve for 2 at 20:00 17:48 Keep exploring WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Tour Booking Flows Collect traveler details and automate booking journeys. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. First month of Growth on us Automate Guest Concierge Conversations Answer guest questions, share hotel services and route special requests to your team instantly with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Hotel Guest Review & Feedback Collection URL: https://monochat.ai/solutions/tourism-hospitality/review-feedback-collection > Collect guest feedback and reviews automatically after a stay, a meal or a tour. Happy guests get a review link, complaints go straight to a manager. Home Solutions Tourism & Hospitality Review & Feedback Collection Review & Feedback Collection Collect Guest Feedback And Reviews Automatically Send post-stay, post-visit and post-tour feedback flows automatically — then route reviews, complaints and recovery actions to the right team. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account Hi Sara, thank you for staying with us! How would you rate your stay? 12:00 Excellent Good Could be better Excellent 12:14 Wonderful to hear! Would you share your experience in a short review? It takes a minute. 12:14 Write a review Sure, happy to. 12:15 Thank you! We hope to welcome you again soon. 12:15 Review & Feedback Features Collect reviews, detect issues and recover guest experiences directly in chat Automated Review Requests Ask guests for reviews after stays, visits or booked experiences. Post-stay reviews Restaurant feedback Tour experience ratings Review link sharing Guest Satisfaction Capture Collect structured feedback before it becomes a public complaint. Rating questions Service feedback Room feedback Experience comments Feedback Insights Turn guest responses into actionable service improvement signals. Sentiment tracking Issue categories Service trends Team follow-up notes Recovery Handover Route negative feedback to your team before it affects reputation. Complaint escalation Manager handover Apology flows Unified history How guest feedback collection works Turn guest experiences into reviews and service recovery actions 1 Guest Experience Ends A guest checks out, finishes a restaurant visit or completes a tour experience. 2 MonoChat Requests Feedback Automated messages ask for ratings, comments and review links at the right moment. 3 Review or Recover Happy guests receive review links, while negative feedback is routed to your team. Example conversations Hotel guest feedback message examples Catch problems during the stay, recover unhappy guests and collect ratings after every tour, all in the chat guests already use. Turning a negative hotel review into service recovery A low rating triggers a follow-up question and an instant handover to the guest relations manager, before the guest posts a public review. A Atlas Resort Business account Hi Laura, thank you for staying with us. How would you rate your stay? 12:00 Excellent Good Could be better Could be better 12:40 We’re sorry to hear that. What disappointed you most? 12:40 Room Noise Staff Food Noise. There was a party next to our room until 2 am, two nights in a row. 12:42 Hi Laura, I’m Daniel, guest relations manager. I’m truly sorry. I’ve refunded one night to your card and noted a quiet room for your next stay. 12:55 Collecting tour guide ratings after a day trip An hour after the tour ends travellers rate the guide and the trip with buttons, and happy guests are invited to leave a public review. V Vela Tours Business account Hi Tom, thanks for joining the Ephesus day trip today! How was your guide, Ayşe? 18:30 ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐ ⭐⭐⭐ or less ⭐⭐⭐⭐⭐ 18:41 Wonderful, we’ll pass that on to Ayşe! Anything we could improve about the trip? 18:41 Lunch stop was a bit rushed, otherwise perfect. 18:43 Thanks, noted for the team. Would you share your experience in a quick public review? 18:43 Leave a review Mid-stay satisfaction check on WhatsApp The morning after arrival a short check-in catches small issues while the guest is still in the hotel, when they are easy to fix. O Orion Boutique Hotel Business account Good morning Mr Patel! How is everything with room 304 so far? 09:00 All great Something’s not right Something’s not right 09:20 The pillows are too soft for my back. 09:21 Housekeeping request Room 304 · firm pillows Delivered by 10:00 No problem! Housekeeping will bring firm pillows this morning. 09:21 Thank you, that was quick. 09:58 Keep exploring WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Guest Concierge Automation Answer guest questions and share hotel services instantly. Tour Booking Flows Collect traveler details and automate booking journeys. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. First month of Growth on us Automate Guest Review and Feedback Collection Collect ratings, reviews and post-stay feedback automatically — then route issues to your team before they affect guest satisfaction. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Tour Booking Flows for Tour Operators URL: https://monochat.ai/solutions/tourism-hospitality/tour-booking-flows > Automate tour bookings in chat. Guided flows collect dates, group size, pick-up point and special requests, then confirm, remind and hand over to your team. Home Solutions Tourism & Hospitality Tour Booking Flows Tour Booking Flows Automate Tour Bookings With Guided Chat Flows Collect traveler details, tour preferences, dates and special requests through guided conversations — then confirm, remind and hand over when needed. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Tours Business account Hi, I'd like to book the boat tour. 13:30 Great choice! For which date, how many people, and do you need hotel pick-up? 13:30 This Saturday, 2 adults and 1 child, with hotel pick-up. 13:31 Boat tour booking Sat 09:30 · 2 adults, 1 child Hotel pick-up included You're booked! We'll send a reminder the evening before. 13:32 Tour Booking Features Collect traveler details and automate booking journeys directly in chat Guided Tour Booking Help travelers choose dates, tours and guest options directly in chat. Tour selection Date preferences Guest count Private or group tours Traveler Detail Collection Collect the information your team needs before confirming the booking. Traveler names Contact details Pickup location Special requirements Tour Info & Preparation Share tour details, meeting points and preparation instructions instantly. Itinerary details Meeting points What to bring Cancellation rules Booking Handover Route high-intent travelers to your team with full booking context. Payment questions Custom requests Agent handover Unified history How WhatsApp tour booking works Turn tour inquiries into complete booking journeys in three steps 1 Traveler Starts Booking A traveler asks about tours, availability, prices, pickup points or travel dates. 2 Collect Booking Details MonoChat captures tour choice, date, guest count, contact info and special requests. 3 Confirm & Prepare Send booking confirmation, tour instructions, reminders and staff handover when needed. Example conversations WhatsApp tour booking examples Forms, deposits, custom quotes and day-before reminders: every step of a tour booking, handled in the chat. Booking a hot air balloon tour with a WhatsApp form A WhatsApp Flow collects passenger names and the hotel for pick-up, and a deposit link secures the seats before the guest leaves the chat. V Vela Tours Business account Hi, are there balloon flights on 3 May? We’re 2 adults. 20:14 Yes! Sunrise flight on 3 May, pick-up around 04:45. €220 per person, including breakfast and a flight certificate. 20:14 Book 2 seats Other dates Book 2 seats 20:15 Passenger details Full names · hotel name · phone Form · 1 minute Please fill in the short form for both passengers. 20:15 Seats held · 3 May sunrise flight 2 adults · pick-up from Lumen Cave Hotel €440 · €100 deposit due now Thanks! Pay the deposit to confirm; the rest is paid on the day. 20:18 Pay €100 deposit Requesting a private tour quote on Instagram The assistant collects the group, dates and interests for a custom tour, then a named tour planner sends a quote in the same thread. L Lumen Travel Business account Do you do private Istanbul tours? We’re 6 people, mostly interested in food and history. 11:05 We do! How many days would you like, and which dates? 11:05 Half day Full day 2 days Full day, on 12 October. 11:06 Private tour request Istanbul · 12 Oct · full day · 6 guests Interests: food, history Thanks! I’m passing this to our tour planner now. 11:06 Hi, I’m Mark, tour planner. For 6 guests a private guide, minivan and food tasting stops come to $1,140 in total. Shall I send the full itinerary? 11:30 Send itinerary Tour reminder with meeting point and pick-up time The evening before the tour a reminder confirms the pick-up time, and the guest adds a traveller to the booking in the same reply. V Vela Tours Business account Tomorrow: Jeep Safari Pick-up 08:15 · Atlas Resort, main gate Bring: swimwear, towel, sunscreen Hi Olivia, see you tomorrow! Your guide is Kaan, 2 guests booked. 19:00 All good Change something Change something 19:12 My sister wants to join, can we add 1 more adult? 19:12 Yes, there’s space in your jeep. 1 adult is €45, paid to the guide in cash or here by card. 19:13 Pay €45 now Pay the guide Pay the guide 19:13 Done, your booking is now 3 guests. Kaan will see the update in the morning. 19:13 Keep exploring WhatsApp Reservation Assistant Handle hotel and restaurant reservations directly in chat. AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Guest Concierge Automation Answer guest questions and share hotel services instantly. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. First month of Growth on us Automate Tour Booking Journeys Collect traveler details, confirm booking requests and send tour instructions through MonoChat’s guided conversation flows. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Reservation Assistant for Hotels URL: https://monochat.ai/solutions/tourism-hospitality/whatsapp-reservation-assistant > Take hotel and restaurant reservations in WhatsApp. MonoChat collects dates and guest details, guides availability, confirms the booking and sends reminders. Home Solutions Tourism & Hospitality WhatsApp Reservation Assistant WhatsApp Reservation Assistant WhatsApp Reservation Assistant for Hotels and Restaurants Let guests book hotel stays, restaurant tables and hospitality services through guided WhatsApp conversations — with confirmations, reminders and team handover. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth N Nova Hotel Business account Hello, do you have a sea-view room for 2 adults next weekend? 16:20 Hello! Happy to help. Could you confirm your check-in and check-out dates? 16:20 Friday to Sunday. 16:21 Sea-View Double Room Fri–Sun · 2 adults · breakfast included Available Shall I hold it and send you the reservation details? 16:21 Reserve Talk to reservations Reserve, please. 16:22 WhatsApp Reservation Features Reservations, confirmations and guest support — directly in chat Reservation Capture Collect booking requests directly from WhatsApp conversations. Date & time requests Guest count Room or table type Special requests Availability Guidance Help guests find available options without waiting for staff. Room availability Restaurant slots Alternative times Package suggestions Confirmations & Reminders Reduce missed bookings with automated confirmations and reminders. Booking confirmation Arrival reminders Cancellation prompts Reschedule flows Guest Conversation Continuity Keep every reservation, question and handover in one shared inbox. WhatsApp follow-up Unified history Staff handover Post-visit messages How WhatsApp reservations work Turn WhatsApp messages into confirmed reservations in three steps 1 Guest Starts a Chat A guest asks about room availability, restaurant tables, prices or booking details. 2 Collect Reservation Details MonoChat captures date, time, guest count, preferences and special requests automatically. 3 Confirm & Follow Up Send confirmations, reminders, updates and post-visit follow-ups to improve guest experience. Example conversations WhatsApp reservation assistant examples Table bookings, date changes and group requests: the assistant handles the routine and passes the rest to your reservations team. Booking a hotel restaurant table on WhatsApp A guest books dinner in the hotel restaurant in under a minute, picks a time slot and gets an automatic reminder on the day. A Atlas Resort Business account Can we book a table at the seafood restaurant tonight? 4 people. 15:10 Of course! These times are free tonight for 4 guests: 15:10 19:00 20:30 21:15 20:30 15:11 Would you like a terrace table or inside? 15:11 Terrace Inside Terrace 15:11 Table confirmed Marea Seafood · Tonight 20:30 · 4 guests Terrace · reminder at 18:30 See you tonight! Reply here if your plans change. 15:12 Changing hotel reservation dates on WhatsApp The assistant finds the booking in your booking system, offers the new dates and sends a payment link for the difference, so the change is done without a phone call. O Orion Boutique Hotel Business account Hi, can I move my booking OR-7731 one day later? 4–7 Sept instead of 3–6 Sept. 11:24 Let me check… Your Deluxe Double is available 4–7 September. The rate is €15 higher because Saturday is included. 11:24 Confirm change Keep original dates Confirm change 11:25 Here is the secure link for the €15 difference. 11:25 Pay €15 Reservation updated OR-7731 · Deluxe Double · 4–7 Sept Paid · new confirmation sent All done. Your new confirmation is attached above. 11:27 Sending a group booking request to the reservations team For a 10-room wedding block the assistant collects every detail in a form, then hands the chat to a named reservations agent with the full history. O Orion Boutique Hotel Typically replies in minutes We need about 10 rooms for a wedding on 14 June. Do you do group rates? 09:40 Congratulations! Group rates start at 8 rooms. Please share a few details so our team can prepare a quote. 09:40 Open group form Group request received 10 rooms · 13–15 June · 20 guests Event: wedding · budget €140/night Thanks! I’m passing this to our groups desk now. 09:44 Hi, I’m Emily from reservations. I can hold 10 rooms for you at €128 per night. I’ll email the contract and share it here too. 09:52 Perfect, thank you Emily! 09:53 Keep exploring AI Travel Recommendation Recommend tours, rooms and experiences with AI-powered conversations. Guest Concierge Automation Answer guest questions and share hotel services instantly. Tour Booking Flows Collect traveler details and automate booking journeys. Review & Feedback Collection Collect guest feedback and reviews automatically after stays. Airport Transfer Coordination Automate transfer confirmations and arrival coordination. First month of Growth on us Automate WhatsApp Reservations Handle hotel and restaurant booking requests, confirmations and guest follow-ups directly in WhatsApp with MonoChat. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Pricing – WhatsApp Business API Pricing & Plans URL: https://monochat.ai/pricing > MonoChat pricing for WhatsApp Business API and AI chatbots: Basic is free with 1,000 outgoing messages/month, Growth is $120/month, Enterprise is custom. Home Pricing Transparent Pricing MonoChat Pricing Start free, scale as you grow Flexible WhatsApp Business API and omnichannel pricing for teams of every size. Bring your own AI key on every plan with no markup, and pay only for the agents, channels and messages you use. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Free Basic plan Bring your own AI key Incoming messages are free No markup on provider fees Subscription Plans Choose a subscription based on your usage limits and team size. Basic Perfect to get started — covers basic needs with 1 user and 1 channel. Free All features included Bring Your Own AI Key (No markup fee) Custom Flows Custom Views 3rd Party Integrations AI Powered Conversations Mobile Apps 1 Channel 1 User 1 Workgroup 1,000 outgoing messages/month Start For Free Growth Most Popular Scalable messaging and channel support for growing businesses. $120 /month $1,440 or $1,200 / year First month on us with $150 credit Advanced features for growing businesses Bring Your Own AI Key (No markup fee) Custom Flows Custom Views 3rd Party Integrations AI Powered Conversations Mobile Apps 1 Channel 2 Users 10 Workgroups 100,000 outgoing messages/month +$30/channel/month after 1 channel +$30/agent/month after 2 agents Growth Plan Enterprise Includes unlimited features and custom integrations for enterprise needs. Custom Pricing Tailored offer for you Unlimited features and premium support Bring Your Own AI Key (No markup fee) Custom Flows Custom Views 3rd Party Integrations AI Powered Conversations Mobile Apps Unlimited Channels Unlimited Users Unlimited Workgroups Unlimited outgoing messages Custom SLA Dedicated Account Manager On-Prem Deployment Get Quote Estimate your monthly subscription cost Support Plans, Message Packs and Development Packs Add-ons are bought separately from your subscription, so you only pay for the support level, extra messages and custom work you need. Support Plans Choose the level of support and SLA your team needs. Basic Support Free Live support on WhatsApp · SLA: response within 3 working days Growth Support $300 /month $3,600 or $3,000 / year Live support on WhatsApp · SLA: response within 1 working day · Priority support queue Enterprise Support $900 /month $10,800 or $9,000 / year Dedicated MonoChat Specialist · On-demand support · Priority support queue Compare support plans Outgoing Message Packages One-time packages for additional outgoing messages. Mini Message Pack $35 /One-time purchase 10,000 additional outgoing messages Mega Message Pack $240 /One-time purchase 100,000 additional outgoing messages Ultra Message Pack $1,200 /One-time purchase 1,000,000 additional outgoing messages One-time purchase · Never expires · Usable across all channels View message packs Development Packs One-time development day packs for custom features and integrations. 5 Development Pack $2,700 /One-time purchase 5 days of expert development assistance · Ideal for small integrations & automations 10 Development Pack $5,000 /One-time purchase $5,400 10 days of expert development assistance · Great for custom integrations & dashboards 20 Development Pack $8,600 /One-time purchase $10,800 20 days of expert development assistance · Best for complex integrations & AI automations 30 Development Pack $10,800 /One-time purchase $16,200 30 days of expert development assistance · Ideal for enterprise-grade implementations 50 Development Pack $14,000 /One-time purchase $27,000 50 days of expert development assistance · Best value for ongoing development & rollout Special Development Custom Pricing Contact us For large scopes (50+ development days) — we’ll propose the most cost-effective plan. · Best fit for enterprise-scale projects Expert assistance by MonoChat team · One-time purchase View development packs Subscription Plan Comparison Compare features, limits, and usage across subscription plans. Subscription Plan Comparison Features Basic Growth Enterprise Platform Support WhatsApp Business Instagram Business Facebook Business TikTok Business Telegram WebChat SMS SIP (Voice Call) Core Features Bring Your Own AI Key (No markup fee) Custom Vector Databases Custom Flows Custom Views Custom Functions 3rd Party Integrations AI Powered Conversations Mobile Apps Limits & Usage Channels 1 included 1 included + $30 per extra channel Unlimited Users 1 included 2 included + $30 per extra agent Unlimited Workgroups 1 10 Unlimited Monthly Outgoing Messages 1,000 included 100,000 included Unlimited Max Agents Max 1 Max 50 Unlimited Max Channels Max 1 Max 30 Unlimited Max Workgroups Max 1 Max 10 Unlimited Enterprise Features Custom SLA Included Dedicated Account Manager Included On-Prem Deployment Explore MonoChat Pricing in Detail Plan details, add-on packs and calculators for WhatsApp bulk messaging and AI chatbot costs. Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Support Plans Choose SLA, priority support and specialist access. Message Packs Buy extra outgoing message packages when you need more volume. Development Packs Purchase expert development days for custom work. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. FAQ Frequently Asked Questions Everything you need to know about plans, usage, and billing. Are prices monthly or annual? Prices shown are monthly fees. You can also choose annual billing: pay for 10 months and get 12 months of service. This applies to both Subscription Plans and Support Plans. Do I start with a free plan by default? Yes. Every new tenant starts with a Free Subscription Plan (Basic) and a Free Support Plan by default. You can upgrade anytime. What’s the difference between Subscription Plans and Support Plans? Subscription Plans define product usage limits and features such as agents, channels, workgroups, and messaging. Support Plans define response time, SLA, priority level, and access to specialists. They are purchased and managed separately. Can I cancel, upgrade, or downgrade plans anytime? Yes. You can cancel, upgrade, or downgrade both Subscription Plans and Support Plans at any time. What happens when I cancel or change a plan? Any unused time is refunded as MonoChat Balance (store credit). Cash refunds are not provided. What is MonoChat Balance? MonoChat Balance is platform credit that can be used for future usage and purchases. What can I use MonoChat Balance for? MonoChat Balance can be used for extra agents, extra channels, outgoing message packages, development packages, AI usage, WhatsApp paid conversations, and future Subscription or Support Plan payments. Are incoming messages free? Yes. Incoming messages are always free. Only outgoing messages are counted toward your monthly limits. What is considered an outgoing message? Any message sent from MonoChat (AI or human agent) to an end-user. What happens when I exceed my monthly outgoing message limit? You can purchase Extra Outgoing Message Packages or pay per usage starting from $0.0012 per outgoing message. Enterprise Subscription includes unlimited outgoing messages. What outgoing message packages are available? Mini Message Pack: 10,000 messages ($35). Mega Message Pack: 100,000 messages ($240). Ultra Message Pack: 1,000,000 messages ($1,200). All are one-time purchases and never expire. How are extra agents and channels priced? Growth Subscription includes 2 agents and 1 channel. Additional agents cost $30 per agent/month. Additional channels cost $30 per channel/month. What is an agent? An agent is a team member or operator who manages conversations, workflows, and automations. What is a channel? A channel is a communication source such as WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS, or Voice (SIP). Are there extra fees from WhatsApp or other messaging channels? Yes. Some providers (WhatsApp, Instagram, GupShup, Dialog360, etc.) may charge their own conversation or messaging fees according to their pricing. Does MonoChat add markup on channel provider fees? No. MonoChat does not apply markup on channel provider fees. How is AI usage billed? You can either use MonoChat AI APIs or connect your own AI provider keys. What happens if I use MonoChat AI APIs? Usage is billed based on token consumption according to MonoChat pricing. Prices may differ from public provider prices due to taxes or infrastructure costs. What happens if I use my own OpenAI, Gemini, or other AI keys? MonoChat does not charge any AI usage fee. You only pay your AI provider directly. Does MonoChat support RAG? Yes. MonoChat supports Retrieval Augmented Generation using vector databases. Can I use MonoChat’s vector database? Yes. MonoChat provides built-in vector database services for free. Can I connect my own vector database? Yes. You can connect your own vector database infrastructure. Do you offer development packages? Yes. We offer one-time Development Packs calculated in development days. What development packs are available? 5 days ($2,700), 10 days ($5,000), 20 days ($8,600), 30 days ($10,800), and 50 days ($14,000). When should I choose Special Development? If your needs exceed 50 development days, we recommend contacting us first so we can propose the most cost-effective solution. What are development packs typically used for? Custom integrations, advanced automations, RAG setups, dashboards, custom flows, and enterprise implementations. Is on-prem deployment available? Yes. On-prem deployment is available for Enterprise customers. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Start Free. Scale When You’re Ready. Talk with our team to design the right setup for your business. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # AI Chatbot Cost Calculator – Cost per Conversation URL: https://monochat.ai/pricing/ai-cost-calculator > AI chatbot cost calculator: compare the cost per conversation of a support agent and AI, and see monthly savings. Bring your own AI key with no markup. Home Pricing AI Cost Calculator AI Cost Calculator AI Chatbot Cost Calculator Estimate Your AI Conversation Cost. Calculate estimated AI usage before launching automated conversations. Use MonoChat AI APIs or bring your own AI provider key with no MonoChat markup. Get Started For Free Talk to Sales Or start with $150 of credit, enough for a first month of Growth Calculate the Cost of One Conversation Enter your support agent’s monthly salary and compare the cost per conversation with AI. Enter the monthly salary of your support agent Monthly salary $ * Provided that one support agent can process up to 200 dialogues per day on average Cost per Conversation By support agent $0.00 per conversation With AI $0.0000 per conversation Monthly conversations 0 Cost reduction 0.00% Monthly savings $0.00 * AI cost is estimated using an average conversation cost based on your shared token usage assumptions. How AI Usage Is Priced in MonoChat Bring Your Own AI Key Connect your own OpenAI, Gemini, Anthropic or other provider key. No AI Markup MonoChat does not charge AI usage fees when you use your own keys. Estimate Before Scaling Understand AI conversation costs before launching high-volume automations. FAQ AI Chatbot Cost: Frequently Asked Questions How the estimate is calculated and how MonoChat bills AI usage. How does the AI chatbot cost calculator work? Enter the monthly salary of one support agent. The calculator assumes an agent handles up to 200 conversations a day over 22 working days, then compares the agent’s cost per conversation with an estimated AI cost of $0.002 per conversation. How is AI usage billed in MonoChat? You have two options: use MonoChat AI APIs, which are billed by token consumption according to MonoChat pricing, or connect your own AI provider key and pay that provider directly. Does MonoChat add a markup when I use my own AI key? No. When you connect your own OpenAI, Gemini, Anthropic or other AI provider key, MonoChat does not charge any AI usage fee. You only pay your AI provider. Can I bring my own AI key on the free plan? Yes. Bring Your Own AI Key is included in every subscription plan, including the free Basic plan. Is the result an exact price? No. It is an estimate based on an average conversation cost. Your real cost depends on the AI model you choose and how many tokens each conversation uses. Keep exploring Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Support Plans Choose SLA, priority support and specialist access. Message Packs Buy extra outgoing message packages when you need more volume. Development Packs Purchase expert development days for custom work. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. First month of Growth on us Know Your AI Cost Before You Scale. Estimate usage, connect your own AI keys and launch AI-powered conversations with confidence. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Bulk Messaging Cost Calculator URL: https://monochat.ai/pricing/bulk-messaging-calculator > WhatsApp bulk messaging cost calculator: pick the recipient country, message category and volume to see what your broadcast will cost before you send it. Home Pricing Bulk Messaging Calculator Bulk Messaging Calculator WhatsApp Bulk Messaging Cost Calculator Estimate Your Bulk Messaging Cost. Plan WhatsApp campaigns and high-volume broadcasts with clearer cost visibility before you send. Get Started For Free View Message Packs Or start with $150 of credit, enough for a first month of Growth Estimate Your WhatsApp Bulk Messaging Cost Select country and monthly message volume to estimate your WhatsApp messaging cost. Country 🇦🇷 Argentina 🇧🇩 Bangladesh 🇧🇷 Brazil 🇨🇱 Chile 🇨🇴 Colombia 🇪🇬 Egypt 🇫🇷 France 🇩🇪 Germany 🇭🇰 Hong Kong 🇭🇺 Hungary 🇮🇳 India 🇮🇩 Indonesia 🇮🇶 Iraq 🇮🇱 Israel 🇮🇹 Italy 🇰🇿 Kazakhstan 🇰🇼 Kuwait 🇲🇾 Malaysia 🇲🇽 Mexico 🇲🇦 Morocco 🇳🇵 Nepal 🇳🇱 Netherlands 🇳🇬 Nigeria 🌎 North America 🇴🇲 Oman 🌐 Other 🇵🇰 Pakistan 🇵🇪 Peru 🇵🇱 Poland 🇶🇦 Qatar 🌍 Rest of Africa 🌏 Rest of Asia Pacific 🌍 Rest of Central & Eastern Europe 🌎 Rest of Latin America 🌍 Rest of Middle East 🌍 Rest of Western Europe 🇷🇴 Romania 🇷🇺 Russia 🇸🇦 Saudi Arabia 🇸🇬 Singapore 🇿🇦 South Africa 🇪🇸 Spain 🇱🇰 Sri Lanka 🇹🇷 Turkey 🇺🇦 Ukraine 🇦🇪 United Arab Emirates 🇬🇧 United Kingdom Pricing changes based on the recipient country code. Marketing Messages Promotional and campaign template messages. Utility Messages Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window. Authentication Messages OTP and login verification messages. Service Messages Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate; the first 1,000 per business phone number each month are free. WhatsApp Business Numbers Each number gets 1,000 free service messages a month. Monochat does not charge any additional fee for messages included in your plan's message pack. Only volume that exceeds your plan's included message allowance is billed, at the approximate Meta messaging fees shown here, paid directly to Meta. Since October 1, 2026 , Meta charges per message for service messages and for utility templates sent inside the customer service window. Each business phone number still gets 1,000 free service messages per month (resets monthly, no rollover). Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada. Estimated Message Cost Calculated based on your selected country and message volume Marketing $0.00 Utility $0.00 Authentication $0.00 Service $0.00 Total ≈ $0.00 Send Bulk Messages Now Plan Your WhatsApp Campaign Budget Estimate Campaign Cost Calculate WhatsApp bulk messaging cost before sending high-volume campaigns. Plan Message Volume Understand how many conversations or messages your campaign may require. Avoid Surprises Separate MonoChat usage, message packs and provider-side costs clearly. Important Cost Notes WhatsApp and other providers may apply their own conversation or message fees. MonoChat Message Packs cover outgoing message usage inside MonoChat. Incoming messages are free in MonoChat. Provider fees may vary by country, category and channel provider. FAQ WhatsApp Bulk Messaging Cost: Frequently Asked Questions How the estimate works and which fees apply to a WhatsApp broadcast. How do I calculate the cost of WhatsApp bulk messaging? Select the recipient country, then enter how many marketing, utility, authentication and service messages you plan to send each month. The calculator multiplies each volume by the approximate Meta rate for that country and shows the subtotals and the total. Why does the WhatsApp message price change by country? Meta prices WhatsApp template messages by the recipient’s country code and by message category, so the same campaign costs a different amount in each market. Does MonoChat add a fee on top of Meta’s rates? No. MonoChat does not apply markup on channel provider fees. The figures shown are approximate Meta messaging fees, which are paid directly to Meta. Are WhatsApp service messages free? Not any more. Since October 1, 2026, Meta charges service messages per message at the same rate as utility and authentication messages, after the first 1,000 free service messages per business phone number each month. Utility templates sent inside the customer service window are now charged too. The calculator applies this pricing automatically. What is the difference between Message Packs and provider fees? MonoChat Message Packs cover outgoing message usage inside MonoChat. WhatsApp and other providers may apply their own conversation or message fees separately. Incoming messages are free in MonoChat. Keep exploring Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Support Plans Choose SLA, priority support and specialist access. Message Packs Buy extra outgoing message packages when you need more volume. Development Packs Purchase expert development days for custom work. AI Cost Calculator Estimate the cost of AI-powered conversations. First month of Growth on us Plan Your Campaign Before You Send. Estimate messaging costs, choose the right message pack and launch high-volume campaigns with confidence. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Development Packs – Custom Integration Pricing URL: https://monochat.ai/pricing/development-packs > Prepaid MonoChat development days for integrations, automations and custom features: from 5 days for $2,700 to 50 days for $14,000. Packs never expire. Home Pricing Development Packs Development Packs MonoChat Development Packs Build What You Need Without Limits Use MonoChat’s expert team to build integrations, automations and custom features faster. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Choose Your Development Pack Prepaid packs of expert development days. For projects beyond 50 days we design a custom plan. 5 Day Pack Quick fixes and small improvements. $2,700 5 days of expert MonoChat development. 5 development days Small integrations & fixes UI improvements Basic automation setup Get Started 10 Day Pack Custom workflows and integrations. $5,000 Best for mid-sized customizations. 10 development days Custom flows & dashboards Single system integration Improved automations Get Started 20 Day Pack Most Popular Production-ready implementations. $8,600 Most popular for serious setups. 20 development days Advanced integrations RAG & AI setup Custom business logic Get Started 30 Day Pack Multi-system orchestration. $10,800 For larger scale operations. 30 development days Multi-system integrations Advanced automations Enterprise workflows Get Started 50 Day Pack Continuous development. $14,000 Best value for long-term work. 50 development days Ongoing development Full roadmap execution Priority engineering support Get Started Custom Development For large-scale projects (50+ days). Custom We design the most cost-effective plan. 50+ development days Architecture planning Custom roadmap Enterprise delivery Get Started Why Teams Use Development Packs Fast Delivery Skip hiring, start building instantly. Flexible Scope Use days however you want. Expert Team Built by MonoChat engineers. FAQ Frequently Asked Questions Quick answers to the most common questions. What are Development Packs? Development Packs are prepaid development days used for custom integrations, automations and features. What can I build with these packs? Custom integrations, dashboards, AI flows, RAG setups, automation logic and enterprise workflows. Do development days expire? No. Development Packs do not expire. You can use them whenever needed. Can I combine packs? Yes. You can combine multiple packs to reach your required development scope. When should I choose Custom Development? If your project exceeds 50 development days, we recommend a custom plan for better pricing and efficiency. Keep exploring Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Support Plans Choose SLA, priority support and specialist access. Message Packs Buy extra outgoing message packages when you need more volume. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. First month of Growth on us Need Custom Work? Let’s design your perfect MonoChat setup together. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Message Packs – Extra Outgoing Message Pricing URL: https://monochat.ai/pricing/message-packs > Buy extra outgoing messages for MonoChat: Mini 10,000 for $35, Mega 100,000 for $240 or Ultra 1,000,000 for $1,200. One-time purchase that never expires. Home Pricing Message Packs Message Packs MonoChat Message Packs Add More Messages When You Need Them. Purchase one-time outgoing message packs for campaigns, automations and high-volume customer communication. Incoming messages are always free. Get Started For Free Estimate Bulk Cost Or start with $150 of credit, enough for a first month of Growth Choose Your Message Pack Message Packs are one-time purchases for additional outgoing messages. They never expire and work across all channels. Mini Message Pack For small usage boosts and light campaign needs. $35 /one-time 10,000 additional outgoing messages. 10,000 outgoing messages One-time purchase Never expires Usable across all channels Counts only outgoing messages Buy Mini Pack Mega Message Pack For growing teams with regular messaging volume. $240 /one-time 100,000 additional outgoing messages. 100,000 outgoing messages One-time purchase Never expires Usable across all channels Counts only outgoing messages Better unit price Buy Mega Pack Ultra Message Pack Best Value For high-volume operations and large messaging needs. $1,200 /one-time 1,000,000 additional outgoing messages. 1,000,000 outgoing messages One-time purchase Never expires Usable across all channels Counts only outgoing messages Best unit price Buy Ultra Pack How Message Packs Work Only outgoing messages count Incoming customer messages are free. Message Packs are consumed only when MonoChat sends a message. Never expires Message Packs are one-time purchases and stay available until your included messages are used. Works across channels Use your pack across WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS and more. Compare Message Packs Compare message volume, unit pricing and usage rules across Mini, Mega and Ultra packs. Compare Message Packs Features Mini Pack Mega Pack Ultra Pack Message Volume Outgoing Messages Included 10,000 100,000 1,000,000 Price $35 $240 $1,200 Approx. Unit Price $0.0035 / message $0.0024 / message $0.0012 / message Pack Rules One-Time Purchase Never Expires Usable Across All Channels Counts Only Outgoing Messages Incoming Messages Are Free Best For Typical Usage Small boosts Regular volume High-volume messaging Recommended For Small teams Growing teams Large operations Campaign Fit Light campaigns Monthly campaigns Large broadcasts Message Packs vs Provider Fees Message Packs cover MonoChat outgoing message usage. WhatsApp, SMS or other channel provider fees may still apply separately according to each provider’s own pricing. Estimate Bulk Messaging Cost FAQ Frequently Asked Questions Key details about MonoChat Message Packs. What is a Message Pack? A Message Pack is a one-time purchase that adds extra outgoing messages to your MonoChat balance. Do Message Packs expire? No. Message Packs never expire. They remain available until the included outgoing messages are used. Are incoming messages counted? No. Incoming messages are always free. Only outgoing messages sent from MonoChat are counted. Can I use Message Packs across different channels? Yes. Message Packs can be used across all supported channels, including WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS and more. What happens if I exceed my monthly outgoing message limit? You can purchase a Message Pack or continue with usage-based outgoing message pricing, depending on your plan and setup. Are WhatsApp provider fees included? No. Message Packs cover MonoChat outgoing message usage. WhatsApp or other channel provider fees may still apply separately. Keep exploring Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Support Plans Choose SLA, priority support and specialist access. Development Packs Purchase expert development days for custom work. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. First month of Growth on us Need More Messaging Volume? Add extra outgoing messages with one-time packs that never expire and work across all channels. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Subscription Plans – Free, Growth & Enterprise URL: https://monochat.ai/pricing/subscription-plans > Basic is free with 1,000 outgoing messages/month, Growth adds agents and channels as you scale, and Enterprise adds custom limits and security. Compare now. Home Pricing Subscription Plans Subscription Pricing MonoChat Subscription Plans Start Free. Scale Clearly. Choose the MonoChat subscription that matches your team size, channels and message volume. Every plan includes all channels, AI-powered conversations and your own AI key with no markup. Get Started For Free Talk to Sales Or start with $150 of credit, enough for a first month of Growth Subscription Plans All plans include MonoChat’s core platform capabilities. Choose based on limits, scale and deployment needs. Basic Perfect to get started with one user and one channel. Free Start using MonoChat with essential limits and all core capabilities. Bring Your Own AI Key No AI markup fee Custom Flows Custom Views 3rd Party Integrations AI Powered Conversations Mobile Apps 1 Channel 1 User 1 Workgroup 1,000 outgoing messages/month Start For Free Growth Most Popular For growing teams that need more agents, channels and message volume. $120 /month or $1,200 / year First month on us with $150 credit Scale your customer communication across channels with predictable pricing. Bring Your Own AI Key No AI markup fee Custom Flows Custom Views 3rd Party Integrations AI Powered Conversations Mobile Apps 1 Channel included 2 Users included 10 Workgroups 100,000 outgoing messages/month +$30/channel/month after 1 channel +$30/agent/month after 2 agents Choose Growth Enterprise For large teams, unlimited usage and advanced deployment needs. Custom pricing Tailored offer Get a custom setup for enterprise operations, security and scale. Bring Your Own AI Key No AI markup fee Unlimited Channels Unlimited Users Unlimited Workgroups Unlimited outgoing messages Custom SLA Dedicated Account Manager On-Prem Deployment Custom integrations Enterprise rollout support Get Quote Estimate Your Monthly Subscription Adjust your agents and channels to see whether Basic, Growth or Enterprise fits your setup. Number of Agents Basic includes 1 agent. Number of Channels Basic includes 1 channel. Estimated Plan Basic Plan Based on your selected agents and channels. Base Price $0 Additional Agents $0 Additional Channels $0 Monthly Total Free Get Started Compare Subscription Features A clear view of platform support, included limits and enterprise capabilities. Compare Subscription Features Features Basic Growth Enterprise Platform Support WhatsApp Business Instagram Business Facebook Business TikTok Business Telegram WebChat SMS SIP Voice Call Core Features Bring Your Own AI Key No AI markup fee with your own keys Custom Vector Databases Custom Flows Custom Views Custom Functions 3rd Party Integrations AI Powered Conversations Mobile Apps Limits & Usage Channels 1 included 1 included + $30 / extra channel Unlimited Users 1 included 2 included + $30 / extra agent Unlimited Workgroups 1 10 Unlimited Monthly Outgoing Messages 1,000 included 100,000 included Unlimited Max Agents 1 50 Unlimited Max Channels 1 30 Unlimited Enterprise Custom SLA Dedicated Account Manager On-Prem Deployment FAQ Frequently Asked Questions Key details about MonoChat subscription plans and usage limits. Do I start with a free plan? Yes. Every new tenant starts with the Basic Subscription Plan for free. You can upgrade when your team, channels or message volume grows. What is included in Growth? Growth includes 2 users, 1 channel, 10 workgroups and 100,000 outgoing messages per month. Extra users and channels are billed separately. How are extra agents and channels priced? Growth includes 2 agents and 1 channel. Additional agents cost $30 per agent/month. Additional channels cost $30 per channel/month. Are incoming messages free? Yes. Incoming messages are always free. Only outgoing messages sent from MonoChat are counted toward your monthly limits. Do you charge markup on my AI provider usage? No. If you connect your own OpenAI, Gemini, Anthropic or other AI provider key, MonoChat does not add any markup fee. Where can I see support, message packs and calculators? They are now separated into dedicated pricing pages. You can access them from the Pricing dropdown or from the related pricing cards on this page. Keep exploring Support Plans Choose SLA, priority support and specialist access. Message Packs Buy extra outgoing message packages when you need more volume. Development Packs Purchase expert development days for custom work. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. First month of Growth on us Start Free. Scale When You’re Ready. Launch MonoChat today, then upgrade your subscription as your team and channels grow. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Support Plans – SLA, Priority & Specialist Access URL: https://monochat.ai/pricing/support-plans > Compare MonoChat support plans: Basic Support is free, Growth Support is $300/month with a 1-working-day SLA, Enterprise adds a dedicated specialist. Home Pricing Support Plans Support Plans MonoChat Support Plans Support That Matches Your Operation. Choose the right support level for your team — from essential assistance to priority support and dedicated enterprise guidance. Get Started For Free Talk to Sales Or start with $150 of credit, enough for a first month of Growth Choose Your Support Plan Support Plans are separate from Subscription Plans and define your SLA, priority level and specialist access. Basic Support Essential support for teams getting started with MonoChat. Free Included by default with every MonoChat tenant. Live support on WhatsApp Email support SLA: response within 3 working days Basic technical assistance Best for early-stage usage Start For Free Growth Support Priority support for growing teams and active operations. $300 /month or $3,000 / year Faster responses and priority handling for business-critical usage. Live support on WhatsApp Email support SLA: response within 1 working day Priority support queue Support for custom integrations Best for growing teams Choose Growth Support Enterprise Support Best for Enterprise Dedicated support for enterprise operations and advanced setups. $900 /month or $9,000 / year Premium support with dedicated MonoChat specialist access. Dedicated MonoChat Specialist On-demand support Priority support queue Architecture & implementation guidance Support for custom integrations Best for enterprise rollouts Talk to Sales What a Support Plan Gives You Clear SLA Know when your team can expect a response based on your support plan. Priority Handling Move faster when your MonoChat setup becomes part of daily operations. Specialist Access Enterprise teams can work directly with a dedicated MonoChat specialist. Compare Support Plans Compare response times, priority handling and specialist access across support plans. Compare Support Plans Features Basic Support Growth Support Enterprise Support Support Access Live Support on WhatsApp Email Support Priority Support Queue Dedicated MonoChat Specialist SLA & Response Time SLA Response Time Up to 3 working days Up to 1 working day On-demand Issue Prioritization Standard Priority Highest priority Operational Escalation Implementation Support Support for Custom Integrations Architecture Guidance Implementation Guidance Enterprise Rollout Assistance FAQ Frequently Asked Questions Key details about MonoChat Support Plans. Is Basic Support included for free? Yes. Every MonoChat tenant includes Basic Support by default with live support on WhatsApp and email support. What is the difference between Growth Support and Enterprise Support? Growth Support gives you faster response time and priority queue access. Enterprise Support adds dedicated specialist access, on-demand support and architecture guidance. Are Support Plans separate from Subscription Plans? Yes. Subscription Plans define product usage such as agents, channels and message limits. Support Plans define SLA, priority and support access. Can I upgrade or cancel my support plan? Yes. You can upgrade, downgrade or cancel your Support Plan when your support needs change. Do Support Plans include custom development work? No. Support Plans cover assistance, guidance and issue handling. Custom development work is handled through Development Packs. Keep exploring Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Message Packs Buy extra outgoing message packages when you need more volume. Development Packs Purchase expert development days for custom work. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. First month of Growth on us Need Faster Support? Choose the support level that matches your operation, SLA expectations and implementation needs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Respond.io, ManyChat & Wati Alternative: MonoChat Compared URL: https://monochat.ai/alternatives > Looking for a Respond.io, ManyChat, Wati, SleekFlow, Trengo, Interakt or Kommo alternative? Compare channels, AI agents and pricing models. Home Resources Alternatives Comparisons MonoChat Alternatives and Comparisons Compare MonoChat with other leading chatbot and omnichannel messaging platforms and see the difference. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth One-on-One Comparisons See how MonoChat compares with each platform in detail. MonoChat vs Respond.io Omnichannel messaging platform priced by Monthly Active Contacts. MonoChat vs ManyChat Chat marketing automation for Instagram, Facebook Messenger, WhatsApp and Telegram. MonoChat vs Wati WhatsApp-first platform with a shared team inbox, chatbot builder, broadcasts and Astra AI agents. MonoChat vs SleekFlow Omnichannel platform priced by Monthly Active Contacts, with an Automation Flow Builder and AgentFlow AI agents. MonoChat vs Trengo Customer engagement platform bringing email, WhatsApp, social, live chat and voice into one inbox. MonoChat vs Interakt WhatsApp-first engagement tool by Jio Haptik for e-commerce and D2C brands. MonoChat vs Kommo CRM Sales-focused CRM that manages messenger conversations inside the sales pipeline. Pricing Models at a Glance How each platform charges, and what you can try before you pay. Pricing Models at a Glance Platform Pricing model Free plan / trial MonoChat Plan price + $30 per extra agent or channel; only outgoing messages count Free forever: 1 user, 1 channel, 1,000 outgoing messages/month Respond.io Plan tiers plus Monthly Active Contacts (MAC) 7-day free trial ManyChat Plan tiers that scale with active contacts Free plan with 25 active contacts/month Wati Tiered plans with included users, plus per-message charges 7-day free trial SleekFlow Monthly Active Contacts (MAC) tiers; 10 users included on Pro and Premium 7-day Pro trial, no credit card Trengo Plans with included users and a yearly conversation allowance Free trial Interakt Flat-rate plan tiers (Starter to Premier), not per user 14-day free trial Kommo CRM Per-user monthly plans with a 6-month minimum 14-day free trial Detailed Platform Comparison Compare platforms across features, automation, AI, security and pricing. Omnichannel Capabilities Detailed Platform Comparison: Omnichannel Capabilities Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Channels WhatsApp, Instagram, Facebook Messenger, Telegram, Webchat, +Custom Channels WhatsApp, Instagram, Facebook Messenger, Telegram, Webchat WhatsApp, Instagram, Facebook Messenger, Telegram WhatsApp, Instagram, Facebook Messenger, Telegram Custom Channels Call Support Broadcast All Channels WhatsApp, Facebook Messenger, Telegram WhatsApp, Facebook Messenger, Instagram, Telegram WhatsApp, Instagram, Facebook Messenger, Telegram Cross-Channel Customer Recognition Customer Lifecycle Automation Detailed Platform Comparison: Customer Lifecycle Automation Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Customer Lifecycle Management Automation Workflows Complex and Easy to Use Complex Basic Basic Click to Chat Automation Triggers Reporting Detailed and Customizable Non-customizable 3rd Party Integrations Custom Integrations HubSpot, Salesforce HubSpot Zendesk, Pyrus AI Features Detailed Platform Comparison: AI Features Feature / Platform MonoChat Respond.io ManyChat Kommo CRM AI Agent Included in all plans Growth plan and above Manychat AI (Pro plan and above) ✔ (Advanced plan and above) AI-Powered Message Drafts Extra charge AI Knowledge Sources Documents, web sources and custom prompts Documents and web sources Documents and web sources AI Conversation Analysis Bring Your Own AI Key (BYOK) ✔ (Use your own AI key, no markup fee with your key) Limited / platform-managed AI ✔ (OpenAI key support for some flows) Limited / CRM-focused Support & Stability Detailed Platform Comparison: Support & Stability Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Onboarding Support ✔ (plan dependent) Chat Support Accessibility 24/7 WhatsApp AI and expert chat 24/7 expert chat + AI E-mail/plan based Within business hours High Message Volume Support Without Delay ? ? Chat Support ✔ (Pro plan and above) ✔ (Pro plan and above) Mobile App Security Detailed Platform Comparison: Security Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Two-Factor Authentication (2FA) Contact Information Masking ✔ (Phone + email) GDPR Compliant Customization Detailed Platform Comparison: Customization Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Custom Integrations Custom Views Custom Flows Custom Functions Development Environment Official Partnerships Detailed Platform Comparison: Official Partnerships Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Meta Business Partner Official WhatsApp Cloud API (direct connection) Pricing Detailed Platform Comparison: Pricing Feature / Platform MonoChat Respond.io ManyChat Kommo CRM Free Plan All features included, 1 Channel + 1 User Comprehensive 7-day trial 25 active contacts/month Comprehensive 14-day trial Mid-tier Plan Growth: $120/mo Growth: from $159/mo (+ MAC tiers) Pro: from $29/mo (scales with active contacts) Advanced: $35/mo per user (6-month minimum) Enterprise Plan Enterprise Custom Enterprise Custom Enterprise Custom Enterprise Custom Customer-based / contact-based pricing ✔ (MAC/contact-based model) ✔ (Active-contact tiers) ✖ (Per-user licensing) WhatsApp message markup No markup fee with your own WhatsApp key No markup, Meta fees paid separately No markup, Meta fees paid separately Meta fees charged separately Competitor information verified from public sources in September 2026. FAQ MonoChat Alternatives: FAQ Common questions from teams comparing messaging platforms Which platforms can I compare MonoChat with? There is a one-on-one comparison for Respond.io, ManyChat, Wati, SleekFlow, Trengo, Interakt and Kommo CRM. Each one covers channels, AI, automation and the pricing model, and says which kind of team each tool suits. Is MonoChat priced by contacts? No. MonoChat charges a plan price plus $30 per extra agent or channel, and only outgoing messages count. The Growth plan is $120/month. Respond.io, ManyChat and SleekFlow tie their plans to active contacts. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Can I use my own AI key in MonoChat? Yes. You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Can I keep my WhatsApp number when I switch to MonoChat? Yes. The number belongs to your business and is registered with Meta. You disconnect it from your current platform and connect it to MonoChat through Meta’s onboarding. Export any chat history you want to keep before you switch. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Compare your stack with MonoChat Tell us your channels and workflows. We’ll recommend the right MonoChat setup and share a tailored demo. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Best Interakt Alternative in 2026: MonoChat vs Interakt URL: https://monochat.ai/alternatives/monochat-vs-interakt > Looking for an Interakt alternative? Compare MonoChat vs Interakt on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan. Home Resources Alternatives MonoChat vs Interakt Interakt Alternative MonoChat vs Interakt If you have outgrown a WhatsApp and Instagram marketing tool and need more channels, deeper automation or AI agents on your own LLM keys, MonoChat is worth comparing with Interakt — here is an honest side-by-side. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs Interakt: the short answer Interakt, built by Jio Haptik, is a WhatsApp-first engagement tool for growing businesses, with a shared team inbox, automated notifications, a chatbot builder, Instagram automation and AI agents on its top plan. MonoChat covers the WhatsApp Business API too — including coexistence, calls and Flows — and adds Facebook, TikTok, Telegram, web chat, SMS and voice, custom functions, MCP integration and AI agents that run on the LLM provider you choose. Who MonoChat is for Teams that have outgrown a WhatsApp and Instagram marketing tool and need Facebook, TikTok, Telegram, web chat, SMS and voice, custom functions and AI agents on their own LLM keys. Who Interakt is for Shopify and D2C stores, mainly in India, that want flat-rate plans without per-user charges, RCS alongside WhatsApp and ready-made AI agents. Pricing in short MonoChat: Plan price + $30 per extra agent or channel; only outgoing messages count. Interakt: Flat-rate plan tiers (Starter to Premier), not per user. MonoChat vs Interakt: Feature Comparison Channels, AI, automation and pricing model side by side Channels MonoChat vs Interakt: Feature Comparison: Channels Feature MonoChat Interakt WhatsApp Business API Incl. coexistence, calls and Flows Core channel, incl. automated notifications Instagram Instagram DMs and automation Facebook Messenger, TikTok, Telegram Not listed; focus is WhatsApp and Instagram Other channels Web chat, Twilio SMS, voice (SIP) RCS, voice calling, WhatsApp website widget AI and Automation MonoChat vs Interakt: Feature Comparison: AI and Automation Feature MonoChat Interakt AI agents Sales, FAQ and lead-qualification AI agents (top plan) LLM choice Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more Managed AI agents; model selection not published Knowledge base RAG knowledge base (PDF, Excel, web pages, text) FAQ AI agent answers common questions Workflow builder Visual flows + event-driven automation No-code chatbot builder and intent-based automation API and custom code Custom functions, MCP integration, API, custom views API and e-commerce integrations such as Shopify Team, Commerce and Regions MonoChat vs Interakt: Feature Comparison: Team, Commerce and Regions Feature MonoChat Interakt Team inbox E-commerce Shopify, WooCommerce, Magento integrations; payment links with your own provider Built for e-commerce and D2C brands, incl. a Shopify app Languages and regions UI and support in English, Turkish, Arabic Built by Jio Haptik (India) Pricing MonoChat vs Interakt: Feature Comparison: Pricing Feature MonoChat Interakt Pricing model Plan price + $30 per extra agent or channel; only outgoing messages count Flat-rate plan tiers (Starter to Premier), not per user Free plan Free forever: 1 user, 1 channel, 1,000 outgoing messages/month 14-day free trial Competitor information verified from public sources in September 2026. Where MonoChat Stands Out What teams usually gain when they move beyond a WhatsApp marketing tool One Inbox for Every Channel WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, Twilio SMS and SIP voice in the same team inbox. Your LLM, No Markup Connect OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek or Ollama with your own key. MonoChat adds no markup to AI usage. Custom Functions and MCP Let AI agents and flows call your own APIs, connect MCP servers, and embed custom views for your team. Start Free, Pay for What You Send The free plan includes 1,000 outgoing messages a month. Incoming messages are never counted. When Interakt Is the Better Choice MonoChat is not the right fit for everyone. Interakt may suit you better if: You run a Shopify or D2C store, mainly in India, and want a WhatsApp and Instagram marketing tool built around that workflow. You want low, flat-rate entry plans that do not charge per user. You want RCS messaging alongside WhatsApp from the same vendor. You prefer ready-made sales, FAQ and lead-qualification AI agents over setting up AI agents on your own LLM keys. How to Switch from Interakt to MonoChat A typical migration in four steps 1 Move your WhatsApp number Your WhatsApp Business API number is registered with Meta, not locked to Interakt. Disconnect it from Interakt and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without campaigns while the switch completes. 2 Bring over your message templates Export the text of your approved templates. Depending on how the number moves, templates either stay with your WhatsApp Business Account or need to be resubmitted to Meta for approval from MonoChat. 3 Import your contacts Export your contacts from Interakt as a CSV with tags, attributes and opt-in status, then import them into MonoChat. 4 Rebuild flows and your AI agent Recreate your notifications and chatbot flows in MonoChat’s workflow builder, reconnect your store, upload your knowledge base documents, connect your AI provider key, and test everything before going live. FAQ MonoChat vs Interakt: FAQ Common questions from teams comparing the two platforms Is MonoChat a good Interakt alternative? It can be, especially if you need more channels or deeper automation. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice into one team inbox, adds custom functions and MCP integration, and runs AI agents on your own LLM keys. If you mainly need WhatsApp marketing for a Shopify store in India, Interakt may already cover your needs. Can I keep my WhatsApp number when switching from Interakt? Yes. The number belongs to your business and is registered with Meta. You disconnect it from Interakt and connect it to MonoChat through Meta’s onboarding. Export any chat history you want to keep before you switch. How does MonoChat pricing compare to Interakt? Interakt sells flat-rate plan tiers rather than per-user pricing, with AI agents on its top tier and WhatsApp conversation fees charged on top. MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Only outgoing messages count, and Meta’s WhatsApp fees apply separately. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Does MonoChat work with Shopify stores? Yes. MonoChat integrates with e-commerce platforms including Shopify, WooCommerce, Ticimax and Magento, so chat journeys can use catalog, stock and order data, and you can send payment links in chat through your own payment provider. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Try MonoChat Alongside Interakt Start on the free plan, connect a channel and test AI agents with your own LLM key before you move your WhatsApp number. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Kommo Alternative: MonoChat vs Kommo CRM Compared URL: https://monochat.ai/alternatives/monochat-vs-kommo > Looking for a Kommo alternative? Compare MonoChat vs Kommo CRM on omnichannel inbox, workflows, AI with your own key, payments and migration steps. Home Resources Alternatives MonoChat vs Kommo Kommo Alternative MonoChat vs Kommo Kommo is CRM-first. MonoChat is messaging-first: omnichannel inbox, workflows, AI orchestration, and payments—built for operations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs Kommo: the short answer Customer communication is no longer limited to sales alone; businesses require integrated solutions that cover all processes. While Kommo offers CRM-focused sales management, MonoChat transforms communication into a holistic experience with advanced automation, AI-powered workflows, and custom integrations—so teams manage relationships and operations on a single platform. Who MonoChat is for Teams whose sales and support happen in conversations: one inbox for WhatsApp, Instagram, Messenger, SMS, email, web chat and SIP, with event-driven workflows, AI orchestration and payments. Who Kommo is for Sales teams that want a CRM-first tool built around visual pipeline tracking and lead distribution. Pricing in short MonoChat prices by plan, agents and channels, starts with a free plan and adds no markup when you bring your own AI key. Meta’s WhatsApp fees are charged separately on both platforms. Detailed Comparison End-to-end evaluation by category Sales and Communication Processes Detailed Comparison: Sales and Communication Processes Feature MonoChat Kommo Process Management All customer communication and operation processes CRM-focused sales management Sales Tracking Sales opportunities on a single screen Visual pipeline tracking Customer Requests Customer requests and communication flows CRM records centered Process Transparency Transparent and manageable processes CRM-focused approach Task and Workflow Management Detailed Comparison: Task and Workflow Management Feature MonoChat Kommo Task Assignments Automatic task assignments Lead distribution focused Custom Tasks Basic task management Event-driven Flows Team Performance Team performance tracking Limited workflow management Multi-Channel Communication Detailed Comparison: Multi-Channel Communication Feature MonoChat Kommo Channel Diversity WhatsApp, Instagram, Messenger, SMS, Email, Webchat, SIP Limited channel variety Single Screen Management Communication via CRM Communication Points All communication touchpoints Basic messaging Platform Integration Unified platform CRM-focused approach AI and Payment Management Detailed Comparison: AI and Payment Management Feature MonoChat Kommo AI Orchestration Basic AI support RAG Feature Retrieval-Augmented Generation Smart Recommendations Limited automation Payment Management Direct payment and collection Limited payment management Bring Your Own AI Key (BYOK) ✔ (Use your own AI key) Limited / platform-managed AI WhatsApp message markup No markup fee with own key Meta fees charged separately Competitor information verified from public sources in September 2026. Where MonoChat stands out Communication-first operations Run support and sales on one screen, not inside CRM records. Workflows that scale Event-driven flows, auto-assignment, and operational tasking for teams. Omnichannel coverage WhatsApp, Instagram, Messenger, SMS, Email, Webchat, and SIP together. AI + payments AI Orchestration, RAG, and direct collection flows—without extra WA markup (BYOK). MonoChat vs Kommo: key differences The same four areas, side by side. Sales and Communication Processes Kommo focuses on pipeline tracking. MonoChat combines sales opportunities with customer requests and communication flows in a single operational screen. MonoChat Messaging-first All customer communication and operational processes Sales opportunities on single screen Customer requests and communication flows Transparent and manageable processes Kommo CRM-first CRM-focused sales management Visual pipeline tracking Sales process focused CRM records centered Task and Workflow Management Kommo’s task management is mostly lead distribution. MonoChat organizes operations with event-driven flows, auto-assignments, and team performance tracking. MonoChat Automatic task assignments Custom tasks Event-driven flows Team performance tracking Kommo Lead distribution focused Basic task management In-CRM tasks Limited flow management Multi-Channel Communication Kommo primarily manages communication through CRM and has limited channel diversity. MonoChat unifies all customer touchpoints on one screen. MonoChat WhatsApp, Instagram, Messenger SMS, Email, Webchat SIP support Single screen management Kommo Communication via CRM Limited channel diversity Basic messaging CRM-focused approach Artificial Intelligence and Payment Management MonoChat optimizes processes with AI Orchestration and RAG, plus direct payment and collection flows. BYOK helps you avoid extra WhatsApp markup fees. MonoChat AI Orchestration feature RAG (Retrieval-Augmented Generation) Smart recommendations Direct payment and collection Bring your own AI key (BYOK) support No markup fee for WhatsApp messages with your own key Kommo Basic AI support Not available: RAG feature Limited automation Limited payment management Migration and Setup Move from Kommo to MonoChat without losing your data or processes. 1 Analysis and mapping of Kommo CRM data 2 Secure transfer of customer data 3 Setup of messaging channels 4 Team training and CRM integration FAQ MonoChat vs Kommo: FAQ Common questions from teams comparing the two platforms Is MonoChat a good Kommo alternative? It can be, if your work happens in conversations rather than in a sales pipeline. Kommo is CRM-first, with visual pipeline tracking and lead distribution. MonoChat is messaging-first: WhatsApp, Instagram, Messenger, SMS, email, web chat and SIP in one inbox, with event-driven workflows, AI orchestration with RAG, and direct payment and collection flows. If visual pipeline management is the core of your process, Kommo may suit you better. How does MonoChat pricing differ from Kommo? MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. You can bring your own AI key with no markup from MonoChat, and Meta’s WhatsApp fees are charged separately on both platforms. Check Kommo’s website for its current plans. Can I move from Kommo to MonoChat without losing my data? Yes. A typical migration has four steps: analysing and mapping your Kommo CRM data, transferring customer data securely, setting up your messaging channels, then training the team and integrating your CRM. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Switch from Kommo to a Messaging-First Platform Migrate your data safely and run omnichannel messaging, workflows, and AI on MonoChat—without losing operational visibility. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # ManyChat Alternative: MonoChat vs ManyChat for Teams URL: https://monochat.ai/alternatives/monochat-vs-manychat > Looking for a ManyChat alternative? Compare MonoChat vs ManyChat on shared inbox, roles, custom functions, cron jobs and user/channel-based pricing. Home Resources Alternatives MonoChat vs ManyChat ManyChat Alternative MonoChat vs ManyChat ManyChat is great for campaign automations. MonoChat is built for teams and operations: shared inbox, custom logic, and enterprise integrations. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs ManyChat: the short answer ManyChat is an effective tool for social media campaigns and small-scale automations. But customer communication also requires team coordination and business process integration. MonoChat goes beyond marketing automation with shared inbox, custom functions, and enterprise-scale integrations—so businesses can run their operations end-to-end. Who MonoChat is for Teams that run customer communication as an operation: shared inbox, roles, custom functions, cron jobs and API integrations. Who ManyChat is for Individuals and small teams focused on social media campaigns and small-scale automations. Pricing in short MonoChat prices by users and channels, with no customer-based tiers. ManyChat’s plan tiers scale with active contacts. Detailed Comparison End-to-end evaluation by category Team Collaboration Detailed Comparison: Team Collaboration Feature MonoChat ManyChat Shared Inbox Advanced Filtering Role-Based Access Team Coordination Comprehensive Limited Business Process Integration Detailed Comparison: Business Process Integration Feature MonoChat ManyChat Custom Views Custom Functions Cron Job Support API Integrations Advanced Basic Enterprise Scalability Detailed Comparison: Enterprise Scalability Feature MonoChat ManyChat Transparent Pricing User/Channel based, no customer-based pricing Plan tiers that scale with active contacts Enterprise Security Advanced Access Control Process Integration Customer-based pricing ✔ (contact-based model) Custom Integrations Detailed Comparison: Custom Integrations Feature MonoChat ManyChat API-Based Integration Custom Business Logic Custom Functions Cron Job External Service Data Sharing AI and WhatsApp Pricing Detailed Comparison: AI and WhatsApp Pricing Feature MonoChat ManyChat Bring Your Own AI Key (BYOK) ✔ (Use your own AI key) Limited / add-on based WhatsApp message markup No markup fee with your own WhatsApp key Charged separately at Meta rates, no markup Competitor information verified from public sources in September 2026. Where MonoChat stands out Built for teams Shared inbox, filtering, and role-based access for coordinated operations. Real business workflows Custom Views + Cron + process integration, not only campaign automations. Custom logic & integrations Custom Functions and API integrations that match your exact business rules. Enterprise readiness Security, access controls, and predictable scaling beyond contact-based tiers. MonoChat vs ManyChat: key differences The same four areas, side by side. Team Collaboration ManyChat is designed for individuals and small campaigns. MonoChat is built for teams with shared inbox, advanced filtering, and role-based access. MonoChat Shared inbox Advanced filtering Role-based access Team coordination tools ManyChat Individual user focused Small-scale campaigns Not available: Shared inbox & roles Not available: Advanced team coordination Business Process Integration ManyChat is marketing-focused. MonoChat embeds business processes with Custom Views, Custom Functions, cron jobs, and stronger API integrations. MonoChat Custom Views support Custom Functions Cron job support Advanced API integrations ManyChat Not available: Custom Views support Not available: Custom Functions Not available: Cron job support Basic level API Enterprise Scalability Contact-based pricing can become unpredictable at scale. MonoChat uses user/channel-based pricing and adds enterprise security and access controls. MonoChat User/channel-based pricing (no customer-based tiers) Enterprise security Advanced access control Process integration ManyChat Contact-based tiers Not available: Enterprise security Not available: Advanced access control Not available: Process integration Custom Integrations MonoChat supports API-based integration, custom logic, cron jobs, and data sharing. ManyChat is typically limited to pre-built connections. MonoChat API-based integration Custom Functions Cron job support External service data sharing ManyChat Limited to pre-built integrations Restricted custom integration development Not available: API-based integration Not available: Flexible data sharing FAQ MonoChat vs ManyChat: FAQ Common questions from teams comparing the two platforms Is MonoChat a good ManyChat alternative? It can be, if you have outgrown campaign automation. ManyChat is an effective tool for social media campaigns and small-scale automations. MonoChat is built for teams and operations: a shared inbox with roles and advanced filtering, Custom Functions, cron jobs, Custom Views and API integrations. If you mainly run social media campaigns on your own or with a small team, ManyChat may already cover your needs. How does MonoChat pricing differ from ManyChat? ManyChat uses plan tiers that scale with active contacts. MonoChat prices by users and channels, not by the number of customers: a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Meta’s WhatsApp fees are charged separately at Meta rates on both platforms. Can I run my own business logic in MonoChat? Yes. Custom Functions let flows and AI agents call your own APIs, cron jobs run scheduled work, and Custom Views embed your own screens in the inbox. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Switch from ManyChat to MonoChat Migrate without downtime. Bring teams, workflows, custom logic, and enterprise controls into one messaging-first platform. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Respond.io Alternative: MonoChat vs Respond.io Compared URL: https://monochat.ai/alternatives/monochat-vs-respondio > Looking for a Respond.io alternative? Compare MonoChat vs Respond.io on inbox, autonomous flows, custom functions and user/channel pricing vs MAC. Home Resources Alternatives MonoChat vs Respond.io Respond.io Alternative MonoChat vs Respond.io Respond.io supports omnichannel messaging with basic inbox controls. MonoChat adds advanced automations, custom logic, and predictable pricing. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs Respond.io: the short answer When choosing a customer communication platform, operational efficiency and process integration matter—not only omnichannel. Respond.io provides a unified inbox and chat management. MonoChat consolidates communications and operations with automation, AI-powered processes, team collaboration, and user/channel-based pricing. Who MonoChat is for Teams that need autonomous and event-driven flows, custom functions, cron jobs and Custom Views inside the inbox, at a cost that follows users and channels. Who Respond.io is for Teams that want a unified inbox and chat management with a visual, chatbot-focused flow builder. Pricing in short MonoChat scales by users and channels. Respond.io pricing is tied to Monthly Active Contacts (MAC). Detailed Comparison End-to-end evaluation by category Advanced Inbox Detailed Comparison: Advanced Inbox Feature MonoChat Respond.io Shared Inbox Basic unified inbox Advanced Filters Basic filtering Role-Based Access Basic access control Operational Visibility Comprehensive Limited Automation and Flow Management Detailed Comparison: Automation and Flow Management Feature MonoChat Respond.io Autonomous Flows Complex Process Automation Limited Event-driven Flows Visual Flow Builder Advanced Chatbot-focused Custom Functions and Views Detailed Comparison: Custom Functions and Views Feature MonoChat Respond.io API Integration Comprehensive Basic Cron Job Support Custom Business Logic Limited Custom Views Pricing and Flexibility Detailed Comparison: Pricing and Flexibility Feature MonoChat Respond.io Pricing Model User/Channel based MAC (Monthly Active Contacts) Transparent Tiers SMB→Enterprise Package based Cost Optimization Limited Predictable Pricing Uncertain Customer/contact-based pricing ✖ (user/channel-based) ✔ (MAC/contact-based) Competitor information verified from public sources in September 2026. Where MonoChat stands out Advanced Inbox Facilitate team collaboration with shared inbox, advanced filters, and role-based access. Automation and Flow Management Automate complex processes and manage event-driven flows with Autonomous Flows. Custom Functions and Views Embed your business apps with API integration, cron jobs, and Custom Views. Pricing and Flexibility Transparent tiers from SMB to enterprise and scalable user/channel-based pricing. MonoChat vs Respond.io: key differences The same four areas, side by side. Advanced Inbox MonoChat supports shared inbox, advanced filters, and role-based access. Respond.io offers a unified inbox, but with more limited operational visibility. MonoChat Shared inbox Advanced filters Role-based access Operational visibility Respond.io Basic unified inbox Multi-agent support Assignment & prioritization Not available: Advanced visibility & roles Automation and Flow Management MonoChat supports autonomous and event-driven flows for complex operations. Respond.io’s automation is often more chatbot/flow-builder oriented. MonoChat Autonomous Flows Complex process automation Event-driven flows Advanced business logic Respond.io Visual flow builder Chatbot-focused automations Not available: Autonomous flows Not available: Event-driven operations Custom Functions and Views MonoChat adds custom logic (functions), cron jobs, and embedded Custom Views—so teams can run business processes without leaving the inbox. MonoChat Comprehensive API integration Cron job support Custom business logic Custom Views Respond.io Integrations available Basic API support Not available: Cron jobs Not available: Embedded business views Pricing and Flexibility MonoChat scales by users and channels for predictable costs. Respond.io pricing is tied to MAC (Monthly Active Contacts), which can be harder to forecast. MonoChat Transparent tiers (SMB→Enterprise) User/channel-based scaling Cost optimization Predictable pricing Respond.io MAC (Monthly Active Contacts) model Multi-channel packages Not available: Per user/channel flexibility Not available: Predictable cost during growth Security and Compliance Enterprise-grade privacy and control 2FA and session security KVKK / GDPR compliance Contact masking, access roles, and audit trails Backup, disaster recovery, and transparent logging Migration and Setup Migration while preserving numbers, templates, and contacts 1 Account and channel verification 2 Import of templates and tags 3 Equivalent flow setup and testing 4 Team training and deployment FAQ MonoChat vs Respond.io: FAQ Common questions from teams comparing the two platforms Is MonoChat a good Respond.io alternative? It can be, if you need more than a unified inbox. Respond.io provides a unified inbox and chat management with a visual flow builder. MonoChat adds autonomous and event-driven flows, custom functions, cron jobs and embedded Custom Views, and prices by users and channels instead of Monthly Active Contacts. If a unified inbox with chatbot-style flows covers your needs, Respond.io may already be enough. How does MonoChat pricing differ from Respond.io? Respond.io pricing is tied to Monthly Active Contacts (MAC). MonoChat prices by users and channels: a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Can I keep my numbers, templates and contacts when I migrate? Yes. Migration preserves your numbers, templates and contacts. The typical steps are account and channel verification, importing templates and tags, setting up and testing equivalent flows, then team training and deployment. What security and compliance controls does MonoChat offer? 2FA and session security, KVKK / GDPR compliance, contact masking, access roles and audit trails, plus backup, disaster recovery and transparent logging. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Keep exploring MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Easy Migration, Fast Setup Move from Respond.io to MonoChat with preserved templates, tags, and contacts—plus automation, custom logic, and team controls. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Best SleekFlow Alternative in 2026: MonoChat vs SleekFlow URL: https://monochat.ai/alternatives/monochat-vs-sleekflow > Looking for a SleekFlow alternative? Compare MonoChat vs SleekFlow on channels, AI agents, bring-your-own LLM, pricing model (MAC vs agents) and free plan. Home Resources Alternatives MonoChat vs SleekFlow SleekFlow Alternative MonoChat vs SleekFlow If you would rather pay by agents and channels than by active contacts, or want AI agents that run on your own LLM keys, MonoChat is worth comparing with SleekFlow — here is an honest side-by-side. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs SleekFlow: the short answer SleekFlow is an omnichannel platform priced by Monthly Active Contacts, with a broad channel list, an Automation Flow Builder and AgentFlow AI agents. MonoChat covers the major messaging channels — including WhatsApp coexistence, calls and Flows — and prices by plan, agents and channels, with AI agents that run on the LLM provider you choose. Who MonoChat is for Teams that would rather pay by plan, agents and channels than by active contacts, and want AI agents that run on their own LLM keys. Who SleekFlow is for Teams that need WeChat, LINE, Viber or Gmail and Outlook inboxes, 10 user accounts included from the entry plan, or a fully managed AI agent (AgentFlow). Pricing in short MonoChat: Plan price + $30 per extra agent or channel; only outgoing messages count. SleekFlow: Monthly Active Contacts (MAC) tiers; 10 users included on Pro and Premium. MonoChat vs SleekFlow: Feature Comparison Channels, AI, automation and pricing model side by side Channels MonoChat vs SleekFlow: Feature Comparison: Channels Feature MonoChat SleekFlow WhatsApp Business API Incl. coexistence, calls and Flows Incl. WhatsApp Flows (Premium and up) Instagram & Facebook Messenger TikTok DMs Telegram Other channels Web chat, Twilio SMS, voice (SIP) SMS, VoIP, WeChat, LINE, Viber, Gmail, Outlook AI and Automation MonoChat vs SleekFlow: Feature Comparison: AI and Automation Feature MonoChat SleekFlow AI agents AgentFlow AI agents on all plans LLM choice Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more Managed by SleekFlow; model selection not published Knowledge base RAG knowledge base (PDF, Excel, web pages, text) Crawls your website and docs into knowledge articles Workflow builder Visual flows + event-driven automation Automation Flow Builder API and custom code Custom functions, MCP integration, API, custom views API on all plans; webhooks and custom integrations from Premium Team and Regions MonoChat vs SleekFlow: Feature Comparison: Team and Regions Feature MonoChat SleekFlow Team inbox Omnichannel inbox; ticketing from Premium Languages and regions UI and support in English, Turkish, Arabic Website in 14 languages, incl. Arabic Pricing MonoChat vs SleekFlow: Feature Comparison: Pricing Feature MonoChat SleekFlow Pricing model Plan price + $30 per extra agent or channel; only outgoing messages count Monthly Active Contacts (MAC) tiers; 10 users included on Pro and Premium Free plan Free forever: 1 user, 1 channel, 1,000 outgoing messages/month 7-day Pro trial, no credit card WhatsApp (Meta) fees Charged separately at Meta rates Meta rates plus a monthly number hosting fee Competitor information verified from public sources in September 2026. Where MonoChat Stands Out What teams usually gain when they move to MonoChat Your LLM, No Markup Connect OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek or Ollama with your own key. MonoChat adds no markup to AI usage. Pricing That Ignores Contact Count Plans scale by agents and channels, not by active contacts. Incoming messages are never counted. Custom Functions and MCP Let AI agents and flows call your own APIs, connect MCP servers, and embed custom views for your team. Free Plan to Start Run a real channel on the free plan with 1,000 outgoing messages a month, then upgrade when your team grows. When SleekFlow Is the Better Choice MonoChat is not the right fit for everyone. SleekFlow may suit you better if: You need channels MonoChat does not list today, such as WeChat, LINE, Viber, or Gmail and Outlook inboxes. You want 10 user accounts included from the entry plan and prefer pricing tied to active contacts rather than seats. You need a native Salesforce integration, PII data masking or multiple workspaces, which SleekFlow offers on its Enterprise plan. You would rather use a fully managed AI agent (AgentFlow) than choose and pay for your own LLM provider. How to Switch from SleekFlow to MonoChat A typical migration in four steps 1 Move your WhatsApp number Your WhatsApp Business API number is registered with Meta, not locked to SleekFlow. Disconnect it from SleekFlow and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without campaigns while the switch completes. 2 Bring over your message templates Export the text of your approved templates. Depending on how the number moves, templates either stay with your WhatsApp Business Account or need to be resubmitted to Meta for approval from MonoChat. 3 Import your contacts Export your contacts from SleekFlow as a CSV with labels, custom fields and opt-in status, then import them into MonoChat. 4 Rebuild flows and your AI agent Recreate your automation flows in MonoChat’s workflow builder, upload your knowledge base documents, connect your AI provider key, and test everything before going live. FAQ MonoChat vs SleekFlow: FAQ Common questions from teams comparing the two platforms Is MonoChat a good SleekFlow alternative? It can be, especially if you want pricing based on agents and channels instead of active contacts, or AI agents that run on your own LLM keys. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice into one team inbox. If you rely on WeChat, LINE or email inboxes, SleekFlow may fit better. Can I keep my WhatsApp number when switching from SleekFlow? Yes. The number belongs to your business and is registered with Meta. You disconnect it from SleekFlow and connect it to MonoChat through Meta’s onboarding. Export any chat history you want to keep before you switch. How is MonoChat pricing different from SleekFlow’s MAC model? SleekFlow prices its plans by Monthly Active Contacts (MAC), with WhatsApp conversation fees and a number hosting fee charged separately. MonoChat prices by plan, agents and channels: a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Contacts are not counted, and Meta’s WhatsApp fees apply separately. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Does MonoChat support WeChat, LINE or Viber? MonoChat’s channels are WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, SMS via Twilio and voice over SIP. If WeChat, LINE or Viber are core to your business, SleekFlow may be the better fit today. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Try MonoChat Alongside SleekFlow Start on the free plan, connect a channel and test AI agents with your own LLM key before you move your WhatsApp number. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Best Trengo Alternative in 2026: MonoChat vs Trengo URL: https://monochat.ai/alternatives/monochat-vs-trengo > Looking for a Trengo alternative? Compare MonoChat vs Trengo on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan. Home Resources Alternatives MonoChat vs Trengo Trengo Alternative MonoChat vs Trengo If your customers mostly reach you on WhatsApp and social messaging and you want a free plan and AI agents on your own LLM keys, MonoChat is worth comparing with Trengo — here is an honest side-by-side. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs Trengo: the short answer Trengo is a customer engagement platform that brings email, WhatsApp, social, live chat and voice into one inbox, with the HelpMate AI Agent and AI Journeys. MonoChat focuses on messaging — WhatsApp Business API with coexistence, calls and Flows, plus Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice — and prices by agents, channels and outgoing messages, with AI agents that run on the LLM provider you choose. Who MonoChat is for Messaging-first teams whose customers mostly write on WhatsApp and social channels, and who want a free plan and AI agents on their own LLM keys. Who Trengo is for Teams for whom email is a major support channel, who want an AI agent trained on a help center from the same vendor, or 10 or 20 users bundled into the plan. Pricing in short MonoChat: Plan price + $30 per extra agent or channel; only outgoing messages count. Trengo: Plans with included users and a yearly conversation allowance. MonoChat vs Trengo: Feature Comparison Channels, AI, automation and pricing model side by side Channels MonoChat vs Trengo: Feature Comparison: Channels Feature MonoChat Trengo WhatsApp Business API Incl. coexistence, calls and Flows Instagram & Facebook Messenger TikTok DMs Other channels Telegram, web chat, Twilio SMS, voice (SIP) Email, live chat, SMS, voice AI and Automation MonoChat vs Trengo: Feature Comparison: AI and Automation Feature MonoChat Trengo AI agents HelpMate AI Agent on all plans LLM choice Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more Managed by Trengo; model selection not published Knowledge base RAG knowledge base (PDF, Excel, web pages, text) Help Center, websites, PDF/TXT/CSV files, snippets Workflow builder Visual flows + event-driven automation AI Journeys for multi-step automation API and custom code Custom functions, MCP integration, API, custom views Full API on Pro and Enterprise; limited on Boost Team and Regions MonoChat vs Trengo: Feature Comparison: Team and Regions Feature MonoChat Trengo Team inbox Languages and regions UI and support in English, Turkish, Arabic AI agent in 70+ languages; European-owned, GDPR-focused Pricing MonoChat vs Trengo: Feature Comparison: Pricing Feature MonoChat Trengo Pricing model Plan price + $30 per extra agent or channel; only outgoing messages count Plans with included users and a yearly conversation allowance AI billing Your own AI key with no markup, or token-based MonoChat AI AI-handled conversations billed per conversation as add-ons Free plan Free forever: 1 user, 1 channel, 1,000 outgoing messages/month Free trial Competitor information verified from public sources in September 2026. Where MonoChat Stands Out What messaging-first teams usually gain with MonoChat Your LLM, No Markup Connect OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek or Ollama with your own key. MonoChat adds no markup to AI usage. Deep WhatsApp Support Coexistence with the WhatsApp Business App, WhatsApp calls, Flows, carousel and template messages, and bulk messaging. Custom Functions and MCP Let AI agents and flows call your own APIs, connect MCP servers, and embed custom views for your team. Start Free, Pay for What You Send The free plan includes 1,000 outgoing messages a month. Incoming messages are never counted. When Trengo Is the Better Choice MonoChat is not the right fit for everyone. Trengo may suit you better if: Email is a major support channel for you and you want it in the same inbox as WhatsApp, social and live chat. You want your AI agent trained directly on a help center from the same vendor. You prefer a European-owned vendor with security and GDPR at the core of the platform. You have a larger team and want 10 or 20 users bundled into the plan from the start. How to Switch from Trengo to MonoChat A typical migration in four steps 1 Move your WhatsApp number Your WhatsApp Business API number is registered with Meta, not locked to Trengo. Disconnect it from Trengo and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without campaigns while the switch completes. 2 Bring over your message templates Export the text of your approved templates. Depending on how the number moves, templates either stay with your WhatsApp Business Account or need to be resubmitted to Meta for approval from MonoChat. 3 Import your contacts Export your contacts from Trengo as a CSV with labels, custom fields and opt-in status, then import them into MonoChat. 4 Rebuild flows and your AI agent Recreate your automations in MonoChat’s workflow builder, upload your help center and knowledge documents, connect your AI provider key, and test everything before going live. FAQ MonoChat vs Trengo: FAQ Common questions from teams comparing the two platforms Is MonoChat a good Trengo alternative? It can be, especially for teams whose customers mostly use WhatsApp and social messaging. MonoChat brings WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice into one team inbox and runs AI agents on your own LLM keys. If email is central to your support, Trengo may fit better. Can I keep my WhatsApp number when switching from Trengo? Yes. The number belongs to your business and is registered with Meta. You disconnect it from Trengo and connect it to MonoChat through Meta’s onboarding. Export any conversation history you want to keep before you switch. How does MonoChat pricing compare to Trengo? Trengo’s plans include a set number of users and a yearly conversation allowance, with extra users, extra conversations and AI-handled conversations billed as add-ons. MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Only outgoing messages count, and incoming messages are always free. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Can MonoChat replace Trengo for email support? MonoChat focuses on messaging channels: WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, SMS via Twilio and voice over SIP. If email is a major support channel for your team, Trengo, which handles email in the same inbox, may be the better fit. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs Wati More channels and your own AI model beyond WhatsApp. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Try MonoChat Alongside Trengo Start on the free plan, connect a channel and test AI agents with your own LLM key before you move your WhatsApp number. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Best Wati Alternative in 2026: MonoChat vs Wati URL: https://monochat.ai/alternatives/monochat-vs-wati > Looking for a Wati alternative? Compare MonoChat vs Wati on channels, AI agents, bring-your-own LLM, workflows, pricing model and free plan. Home Resources Alternatives MonoChat vs Wati Wati Alternative MonoChat vs Wati If you use Wati mainly for WhatsApp and now want more channels, your own choice of AI model and a free plan to start on, MonoChat is worth comparing — here is an honest side-by-side. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth MonoChat vs Wati: the short answer Wati is a WhatsApp-first platform with a shared team inbox, chatbot builder, broadcasts and Astra AI agents. MonoChat covers the WhatsApp Business API too — including coexistence, calls and Flows — and adds Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice in one inbox, with AI agents that run on the LLM provider you choose. Who MonoChat is for Teams that need WhatsApp plus Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice in one inbox, with AI agents on their own LLM keys and a free plan to start on. Who Wati is for WhatsApp-first teams that want 100+ ready-made integrations, a managed AI agent (Astra) and 3 users in the entry plan. Pricing in short MonoChat: Plan price + $30 per extra agent or channel; only outgoing messages count. Wati: Tiered plans with included users, plus per-message charges. MonoChat vs Wati: Feature Comparison Channels, AI, automation and pricing model side by side Channels MonoChat vs Wati: Feature Comparison: Channels Feature MonoChat Wati WhatsApp Business API Incl. coexistence, calls and Flows Incl. WhatsApp Business Calling Instagram & Facebook Messenger TikTok DMs Other channels Telegram, web chat, Twilio SMS, voice (SIP) Website chat widget, SMS AI and Automation MonoChat vs Wati: Feature Comparison: AI and Automation Feature MonoChat Wati AI agents Astra AI Agents (add-on, priced separately) LLM choice Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more Managed AI, plus BYOA (bring your own agent) Knowledge base RAG knowledge base (PDF, Excel, web pages, text) AI agents answer from your knowledge base Workflow builder Visual flows + event-driven automation No-code chatbot builder API and custom code Custom functions, MCP integration, API, custom views APIs, webhooks and 100+ integrations Team and Regions MonoChat vs Wati: Feature Comparison: Team and Regions Feature MonoChat Wati Team inbox Languages and regions UI and support in English, Turkish, Arabic Multilingual website (incl. Arabic), 190+ countries Pricing MonoChat vs Wati: Feature Comparison: Pricing Feature MonoChat Wati Pricing model Plan price + $30 per extra agent or channel; only outgoing messages count Tiered plans with included users, plus per-message charges Free plan Free forever: 1 user, 1 channel, 1,000 outgoing messages/month 7-day free trial WhatsApp (Meta) fees Charged separately at Meta rates Charged separately at Meta rates Competitor information verified from public sources in September 2026. Where MonoChat Stands Out What teams usually gain when they move from a WhatsApp-first tool Your LLM, No Markup Connect OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek or Ollama with your own key. MonoChat adds no markup to AI usage. One Inbox for Every Channel WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat, Twilio SMS and SIP voice in the same team inbox. Custom Functions and MCP Let AI agents and flows call your own APIs, connect MCP servers, and embed custom views for your team. Start Free, Pay for What You Send The free plan includes 1,000 outgoing messages a month. Incoming messages are never counted. When Wati Is the Better Choice MonoChat is not the right fit for everyone. Wati may suit you better if: You want a WhatsApp-first tool with a large catalog of ready-made integrations — Wati lists 100+, including Salesforce, HubSpot, Shopify and Zapier. You prefer a managed AI agent (Astra) over connecting and paying for your own LLM provider keys. Your team wants more users bundled into the entry plan — Wati’s Growth plan includes 3 users, while MonoChat’s Growth plan includes 2. Your broadcasts, chatbots and templates already run well in Wati and you do not need additional channels. How to Switch from Wati to MonoChat A typical migration in four steps 1 Move your WhatsApp number Your WhatsApp Business API number is registered with Meta, not locked to Wati. Disconnect it from Wati and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without campaigns while the switch completes. 2 Bring over your message templates Export the text of your approved templates. Depending on how the number moves, templates either stay with your WhatsApp Business Account or need to be resubmitted to Meta for approval from MonoChat. 3 Import your contacts Export your contacts from Wati as a CSV with tags, attributes and opt-in status, then import them into MonoChat. 4 Rebuild flows and your AI agent Recreate your chatbot flows in MonoChat’s workflow builder, upload your knowledge base documents, connect your AI provider key, and test everything before going live. FAQ MonoChat vs Wati: FAQ Common questions from teams comparing the two platforms Is MonoChat a good Wati alternative? It can be, especially if you need more than WhatsApp. MonoChat combines the WhatsApp Business API with Instagram, Facebook, TikTok, Telegram, web chat, SMS and voice in one team inbox, and runs AI agents on your own LLM keys. If you only need WhatsApp broadcasts and a simple chatbot, Wati may already cover your needs. Can I keep my WhatsApp number when switching from Wati? Yes. The number belongs to your business and is registered with Meta. You disconnect it from Wati and connect it to MonoChat through Meta’s onboarding. Export any chat history you want to keep before you switch. How does MonoChat pricing compare to Wati? Wati uses tiered plans with a set number of users included, plus per-message charges, and sells Astra AI agents as a separate add-on. MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), and custom Enterprise pricing. Meta’s WhatsApp fees apply separately on both platforms. Does MonoChat have a free plan? Yes. The Basic plan is free forever with 1 user, 1 channel and 1,000 outgoing messages per month. Incoming messages are always free, and the plan includes custom flows, custom views and AI-powered conversations. Which AI models can I use in MonoChat? You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers, with no markup from MonoChat — or use MonoChat’s AI APIs, billed by token usage. Does MonoChat support WhatsApp calls, Flows and coexistence? Yes. MonoChat supports WhatsApp calls, interactive WhatsApp Flows, carousel and template messages, bulk messaging, and coexistence, so you can keep using the WhatsApp Business App and the API on the same number. Keep exploring MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. MonoChat vs SleekFlow Agent and channel pricing vs active-contact pricing. MonoChat vs Trengo Messaging-first inbox with AI on your own LLM keys. MonoChat vs Interakt Beyond a WhatsApp and Instagram marketing tool. Switching? Start with $150 of credit. One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels. Claim your credit First month of Growth on us Try MonoChat Alongside Wati Start on the free plan, connect a channel and test AI agents with your own LLM key before you move your WhatsApp number. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp & Business Messaging Blog URL: https://monochat.ai/blog > Practical guides on WhatsApp Business API, pricing, templates, chatbots, Instagram and Messenger automation and customer service — from the MonoChat team. Home Blog MonoChat Blog Guides for business messaging that actually help How WhatsApp, Instagram, Messenger and TikTok messaging work for businesses — pricing, rules, templates, automation and AI, explained in plain language. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth All WhatsApp Instagram Messenger TikTok Marketing Sales Customer service AI Partners AI Best WhatsApp AI agents in 2026: 10 platforms compared Every customer messaging platform now sells an AI agent for WhatsApp, but they differ a lot in what the AI can actually do, which channels it covers and how you pay for it. We compared ten of them, including our own, on the criteria that matter once real customers start writing. 10 min read Partners WhatsApp Business API partner program: how agencies build recurring revenue with MonoChat Why WhatsApp and AI automation make a strong service line for agencies, consultants and integrators in 2026, and how the MonoChat Partner Program's 15–40% recurring commission works in practice. 8 min read WhatsApp WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. 9 min read WhatsApp How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. 9 min read WhatsApp WhatsApp Business App vs API: Which One Does Your Business Need? The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. 8 min read WhatsApp WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. 7 min read WhatsApp How to Send WhatsApp Bulk Messages Without Getting Banned Bulk messaging on WhatsApp is allowed when you do it the official way. Here is the setup, the limits Meta enforces, and a checklist that keeps your number healthy. 7 min read WhatsApp How to build a WhatsApp chatbot (or AI agent) that actually helps customers A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. 9 min read AI WhatsApp's 2026 AI chatbot policy: what's allowed for businesses Meta changed WhatsApp's business terms in 2026 to keep general-purpose AI assistants off the platform. Here is what the rule says, who it affects, what is still allowed, and how to keep your AI chatbot compliant. 8 min read WhatsApp WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. 8 min read Marketing WhatsApp Marketing: Strategy, Campaigns and Examples That Work A practical WhatsApp marketing playbook: build an opted-in list, choose the right message types, plan campaigns people answer, and measure what each one earns. 9 min read Marketing Click-to-WhatsApp Ads: Setup, Costs and Best Practices How Click-to-WhatsApp ads work, how to launch one step by step, what you pay Meta for the ad and the messages, and how to turn each new chat into a lead or a sale. 8 min read Customer service WhatsApp customer service: how to support customers at scale A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. 8 min read WhatsApp WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) How to set up WhatsApp greeting, away and FAQ auto replies in the Business app and on the API, what changed with Meta's 2026 pricing, and ready-to-use sample messages. 8 min read WhatsApp WhatsApp Blue Tick: How to Get Meta Verified or an Official Business Account There are two ways to get the blue tick next to your business name on WhatsApp. Which one applies depends on whether you use the WhatsApp Business app or the WhatsApp Business API. 8 min read Instagram Instagram DM Automation: Rules, Comment-to-DM and Examples What Meta allows when you automate Instagram DMs, how comment-to-DM really works, and five ready-made flows for sales, bookings and support. 9 min read WhatsApp WhatsApp Opt-In: How to Collect Customer Consent the Right Way Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. 7 min read WhatsApp How to Create a WhatsApp Link, QR Code and Website Button A WhatsApp link opens a chat with your business in one tap. Here is how to build one with a pre-filled message, turn it into a QR code and add it to your website as a button. 8 min read WhatsApp WhatsApp Business Multiple Users: How to Share One Number With Your Team Several people can answer from one WhatsApp Business number. The right setup depends on team size: linked devices for a few people, a shared team inbox on the API for everyone else. 7 min read Sales WhatsApp Lead Generation and Sales: How to Capture, Qualify and Close Leads in Chat A practical playbook for selling on WhatsApp: the entry points that bring in leads, the questions that qualify them, follow-up that respects opt-in, and how to close the sale inside the chat. 7 min read WhatsApp WhatsApp Appointment Booking and Reminders: A Complete Setup Guide Customers already message you on WhatsApp. Here is how to turn those messages into booked appointments, and how to send reminders they can confirm or move with one tap. 7 min read TikTok TikTok Business Messaging: How to Reply to and Automate TikTok DMs What TikTok business accounts can do with direct messages, the rules of the Business Messaging API, and how to automate replies without losing the human touch. 7 min read Messenger Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) How the Messenger standard messaging window works, what changed for message tags in April 2026, and the approved ways to reach customers after 24 hours. 7 min read Instagram Instagram DM Templates and Quick Replies for Business: 30 Examples Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. 8 min read Marketing SMS vs WhatsApp for Business: Cost, Reach and When to Use Each SMS reaches every mobile phone without internet; WhatsApp offers rich, two-way conversations and is often cheaper for transactional messages. Here is how they compare on cost, reach and features, with real prices. 7 min read Customer service Customer Satisfaction Survey Questions for Chat: CSAT, NPS and CES Templates Ready-to-use customer satisfaction survey questions for WhatsApp, Instagram and live chat, how to calculate CSAT, NPS and CES, and how to send surveys at the right moment without annoying anyone. 7 min read First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Best WhatsApp AI Agents in 2026: 10 Platforms Compared URL: https://monochat.ai/blog/best-whatsapp-ai-agents > The best WhatsApp AI agents in 2026 compared: what each can do, how AI usage is billed, multi-channel support and limits, plus how to choose the right one. Home Blog Best WhatsApp AI agents in 2026: 10 platforms compared AI Best WhatsApp AI agents in 2026: 10 platforms compared Every customer messaging platform now sells an AI agent for WhatsApp, but they differ a lot in what the AI can actually do, which channels it covers and how you pay for it. We compared ten of them, including our own, on the criteria that matter once real customers start writing. MonoChat Team · Updated: October 10, 2026 · 10 min read On this page At a glance How we compared them 1. MonoChat 2. Meta Business Agent 3. respond.io 4. Wati (Astra) 5. SleekFlow 6. Zendesk AI agents 7. Intercom Fin 8. Gorgias AI Agent 9. Kommo 10. Trengo What a WhatsApp AI reply really costs in 2026 How to choose See WhatsApp AI agents at work Sources The best WhatsApp AI agent depends on three things: what you need the AI to do (answer only, or also look things up, book and qualify), how many channels and numbers it has to cover, and how its AI usage is billed once volume grows. Since October 1, 2026, Meta also charges for service replies on the WhatsApp Business Platform, so the total cost of an AI reply now matters more than ever. We compared ten platforms that offer an AI agent for WhatsApp in October 2026. MonoChat is our own product, so we put it first and say so; for every other tool we used the vendor’s own pricing pages and documentation, linked in the sources at the end. At a glance Platform Best for How AI usage is billed Entry price with AI agent MonoChat Multi-channel teams that want AI with real actions on their own LLM Your own AI provider’s prices, no markup (or MonoChat AI by tokens) Free Basic plan; Growth $120/month Meta Business Agent Businesses that want Meta’s native agent on one number $2.00 per 1M tokens on the platform (from Aug 1, 2026) Free tier in the WhatsApp Business app; platform usage billed by Meta respond.io Mid-market B2C teams with several numbers and channels AI credits included, extra $15 per 1,000 Growth $199/month ($159 billed annually) Wati (Astra) WhatsApp-first SMBs Credits, extra $20 per 1,000 Astra Pro $99/month, on top of Wati SleekFlow Retail and service teams in Asia and the Middle East Not published on the pricing page Pro $109/month Zendesk AI agents Support teams already on Zendesk $1.50–$2.00 per automated resolution beyond the allowance Suite Team $55–69 per agent/month Intercom Fin Support teams already on Intercom From $0.99 per Fin outcome Essential $29 per seat/month plus outcomes Gorgias AI Agent Shopify stores $0.85–$1.00 per automated interaction $40/month (Starter + AI Agent) Kommo Sales teams that want a CRM pipeline AI credits per user Advanced $35 per user/month (6-month minimum) Trengo European support teams €0.25–€0.30 AI surcharge per conversation Boost €299/month (annual) Prices are list prices checked on October 10, 2026 and exclude Meta’s WhatsApp message fees. Vendors change them often, so confirm on their pricing pages before you decide. How we compared them We looked at five things that decide whether an AI agent keeps working once real customers write in: Actions, not just answers. Can the AI call your systems (orders, bookings, CRM, stock) or only reply with text? Grounding and control. Does it answer from your own content, and can you choose and limit the model? Handover. Does it pass the chat to the right person with the full context, and can you decide when? Channels and numbers. One AI across WhatsApp, Instagram, Messenger, TikTok and web chat, or a separate setup per channel? Cost at scale. Seats, credits, per resolution, per conversation or tokens: how does the bill grow when volume doubles? 1. MonoChat Best for: teams that run WhatsApp together with Instagram, Messenger, TikTok, Telegram and web chat, and want an AI agent that takes real actions on the model of their choice. MonoChat is an AI-first customer messaging platform and an official Meta Business Partner. Its AI assistants answer from an AI knowledge base built from your documents and web pages, and use AI function tools , custom functions and MCP to call your own systems: look up an order, check availability, create a booking or a payment link. You choose the model, from OpenAI, Anthropic, Google Gemini and others to your own, through custom LLMs . Channels: WhatsApp Business API, Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS and SIP voice in one inbox. Handover: the conversation moves to the right agent or team with its full history, with routing and SLAs from the multi-agent call center . Pricing: Basic is free with 1,000 outgoing messages a month; Growth is $120/month with 2 agents, 1 channel and 100,000 outgoing messages. With your own AI keys, MonoChat adds no AI fee or markup; MonoChat AI APIs are billed by tokens. Enterprise adds on-premises deployment. Limitations: extra channels and agents on Growth cost $30/month each; the most advanced setups (custom functions, integrations) take some configuration, which MonoChat’s development packs can cover. In practice: Koton ’s AI assistant has run more than 300,000 actions against its own systems on WhatsApp, Tatilox lets travellers search and filter stays in chat with close to 100,000 AI actions, and Viaport Marina answers visitors on three channels with AI. 2. Meta Business Agent Best for: a business with one WhatsApp number that wants Meta’s native agent and is in an eligible vertical and country. Meta’s own AI agent became available globally for WhatsApp Business and Instagram in June 2026. It answers from your business information, FAQs, website and files, can take actions through your own APIs and webhooks, such as confirming a booking or a payment, and hands conversations off to and from your app. Pricing: in the WhatsApp Business app, smaller businesses get it with some subscription tiers. On the WhatsApp Business Platform, Meta charges Business Agent messages at a single global rate of $2.00 per million tokens from August 1, 2026; a message answered by Meta’s agent pays the token rate instead of the service-message rate. Limitations: finance, government, health, alcohol, gambling, over-the-counter drugs and matrimony are excluded; the business must be in an authorised country; a number that already runs another authorised AI agent cannot use it. It is an agent, not an inbox: you still need a team tool for handover. 3. respond.io Best for: mid-market B2C companies with several WhatsApp numbers and channels that want the AI to update contact records and assign leads. respond.io’s AI Agents answer from approved knowledge, update fields, assign and close conversations, trigger workflows, read images and voice notes, and hand over with context. Voice AI answers WhatsApp and VoIP calls in 30+ languages. Channels: WhatsApp, Instagram, Messenger, TikTok, Viber, Telegram, LINE, email, web chat, SMS and VoIP. Pricing: AI Agents start on Growth at $199/month ($159 billed annually) for 1,000 monthly active contacts. AI uses credits (2–5 per response, about 70 per voice minute); extra credits cost $15 per 1,000, capped at 200% of the allowance. Limitations: external API calls (HTTP requests) and voice need the Advanced plan ($349/month); price rises with monthly active contacts. 4. Wati (Astra) Best for: small and mid-sized businesses that are WhatsApp-first and want a simple setup. Astra is Wati’s AI agent. It answers FAQs, qualifies leads, hands over to the team inbox and offers a voice agent; API actions (webhooks, REST) and Salesforce are on the Business plan. Pricing: Astra is a separate subscription on top of Wati: Pro $99/month with 5,000 credits, Business $399/month with 25,000 credits. One simple reply or action uses 1 credit, a rich one 3, a voice minute 5; extra credits are $20 per 1,000. Limitations: two subscriptions to manage; API actions only on Business; training data capped at 50–100 MB per agent. 5. SleekFlow Best for: retail and service teams that want AI agents inside a visual flow builder. SleekFlow’s AgentFlow AI agents answer from a knowledge base, score and qualify leads, follow entry, exit and handoff rules, and can use custom API integrations to fetch data, create payment links or look up CRM records. Pricing: AI agents start on Pro at $109/month for 500 monthly active contacts; “AI agents with integrations” are on Premium at $279/month. WhatsApp number hosting is $15/month per number. How AI usage itself is billed is not shown on the pricing page. Limitations: integrations are tied to Premium, and custom API access may need to be enabled by your customer success manager. 6. Zendesk AI agents Best for: support organisations that already run on Zendesk. Zendesk lets you build an AI agent once and deploy it to web, mobile and social channels, including WhatsApp, with integrations, actions and 80+ languages. Pricing: Suite Team is $55 per agent/month billed annually ($69 monthly) with 5 automated resolutions per agent included; after that each resolution costs $1.50 committed or $2.00 pay-as-you-go. Limitations: seat-based plus per-resolution pricing; built around ticket deflection rather than sales or bookings. 7. Intercom Fin Best for: B2C and SaaS support teams already on Intercom. Fin answers on WhatsApp with the same knowledge, workflows and data as on other channels, transcribes voice notes, sends templates and quick replies, can take actions through APIs, data connectors and MCP, and hands off with context. Pricing: seats from $29/month (Essential), plus Fin from $0.99 per outcome, charged once per conversation where Fin delivers value. WhatsApp traffic is billed on top. Limitations: every outcome is billed, and the exact definition of an outcome is not public. 8. Gorgias AI Agent Best for: Shopify stores handling order questions on WhatsApp. Gorgias’ AI Agent answers with your knowledge and tone of voice and verifies shoppers by email or order number; WhatsApp support is in open beta. Pricing: from $40/month (helpdesk Starter plus AI Agent with 30 automated interactions); each automated interaction costs $0.85–$1.00 depending on the plan. Limitations: requires Shopify, replies only inside the 24-hour window, and sends cancellations and address changes to people because one-time passcodes are not yet supported on WhatsApp. 9. Kommo Best for: sales teams that want a CRM pipeline with an AI agent in front. Kommo’s AI agent learns from files, URLs and synced store catalogues, qualifies leads on budget, needs and timeline, and hands over with an optional summary. Its actions are limited to a fixed set. Pricing: Advanced is $35 per user/month with up to 3 AI agents; Pro is $45 per user/month. Plans require a 6-month minimum term, and AI runs on per-user credits. Limitations: the AI cannot move pipeline stages or fill fields beyond its fixed actions; no monthly billing. 10. Trengo Best for: European customer service teams that want AI on WhatsApp and voice. Trengo’s AI Agent is trained on your help centre and documents, supports Shopify order lookups and returns, and follows escalation rules. Third-party AI actions (external APIs) are on Pro and Enterprise. Pricing: Boost is €299/month billed annually (€349 monthly) for 10 users; conversations with AI carry a surcharge of €0.25–€0.30 each. Limitations: high entry price, and no external API actions on Boost. What a WhatsApp AI reply really costs in 2026 Two bills add up for every AI reply: Meta’s WhatsApp fee. Since October 1, 2026, service messages, the replies you send inside the customer service window, are charged per message after the first 1,000 per business number each month, at the same rate as utility messages in that market. Replies written by Meta Business Agent are charged by tokens instead. See our WhatsApp API pricing guide for the rates. The platform’s AI fee. Credits, per-resolution or per-outcome fees, per-conversation surcharges, or token prices. Per-resolution pricing looks simple, but at $1–$2 per conversation it can cost more than the model itself; credits and tokens track usage more closely. Before you choose, take last month’s WhatsApp conversations and price them on each model: how many would the AI handle, and what would each one cost? How to choose You run one WhatsApp number and only need answers: Meta Business Agent, if your vertical and country are eligible. Your team already lives in a helpdesk: Zendesk AI agents or Intercom Fin. You sell on Shopify and most questions are about orders: Gorgias. You sell through a pipeline and want a CRM first: Kommo. WhatsApp is one of several channels, and the AI needs to take real actions in your systems: a messaging-first platform such as MonoChat or respond.io. MonoChat adds the choice of model, no AI markup on your own keys, and on-premises deployment for organisations that need to keep data on their own servers. Whichever you choose, keep the AI inside your business: since January 2026 WhatsApp only allows AI that serves your own customers, not a general-purpose assistant. Our WhatsApp AI chatbot policy guide explains what is allowed. See WhatsApp AI agents at work The MonoChat case studies show how 47 companies, from retailers and travel agencies to clinics, schools and charities, run their WhatsApp conversations with AI and a human team, with real numbers from the platform. You can start on the free Basic plan at app.monochat.ai . Sources WhatsApp Business Platform pricing (Meta for Developers) Pricing updates for Meta Business Agent, service and utility messages (Meta for Developers) Meta Business Agent overview (Meta for Developers) Meta’s AI agent for WhatsApp Business is now available globally (TechCrunch, June 3, 2026) respond.io pricing and AI credits Astra by Wati pricing SleekFlow pricing Zendesk pricing Intercom pricing Gorgias pricing and AI Agent on WhatsApp Kommo pricing Trengo pricing On this page At a glance How we compared them 1. MonoChat 2. Meta Business Agent 3. respond.io 4. Wati (Astra) 5. SleekFlow 6. Zendesk AI agents 7. Intercom Fin 8. Gorgias AI Agent 9. Kommo 10. Trengo What a WhatsApp AI reply really costs in 2026 How to choose See WhatsApp AI agents at work Sources Put this into practice with MonoChat AI assistants and chatbots AI function tools Custom LLMs Customer case studies Get Started For Free Put this into practice with MonoChat AI assistants and chatbots AI function tools Custom LLMs Customer case studies All guides FAQ Frequently asked questions What is a WhatsApp AI agent? A WhatsApp AI agent is an AI assistant connected to your WhatsApp Business number that answers customers from your own content and can take actions, such as looking up an order, booking an appointment, qualifying a lead or handing the chat to a person. It differs from a rule-based chatbot because it understands free text instead of following a fixed menu. Are AI agents allowed on WhatsApp Business? Yes. Since January 15, 2026, WhatsApp's Business Solution Terms stop AI providers from offering a general-purpose AI assistant as the main product on the WhatsApp Business Platform. Businesses that use AI to serve their own customers, for example to answer questions, book appointments or track orders, are not affected. How much does a WhatsApp AI agent cost? You pay two things: the platform's AI fee and Meta's WhatsApp fees. Platforms bill AI in different ways: credits (respond.io, Wati Astra, Kommo), a fee per resolution or outcome (Zendesk, Intercom Fin, Gorgias), a surcharge per conversation (Trengo), or your own AI provider's token prices with no markup (MonoChat with your own keys). On top of that, Meta charges per message; since October 1, 2026 service replies are charged too, after the first 1,000 per business number each month. What is Meta Business Agent? Meta Business Agent is Meta's own AI agent for WhatsApp Business and Instagram, available globally since June 2026. On the WhatsApp Business Platform, Meta charges its messages at $2.00 per million tokens from August 1, 2026. It excludes some verticals, such as finance, government and health, and a number that already runs another AI agent cannot use it. Can one AI agent work across WhatsApp, Instagram and other channels? On most platforms in this list, yes, but coverage differs. MonoChat, respond.io and SleekFlow run the same AI across WhatsApp, Instagram, Messenger, TikTok and web chat in one inbox; helpdesks such as Zendesk and Intercom cover their own channel set; Gorgias is built around Shopify stores. Should I use my helpdesk's AI or a dedicated messaging platform? If your team already lives in Zendesk or Intercom and most requests are support tickets, their AI agents fit naturally. If WhatsApp and social messaging are your main channels, and you also sell, book or run campaigns there, a messaging-first platform usually covers more of the journey in one place. Related guides Keep reading on the same topic. WhatsApp's 2026 AI chatbot policy: what's allowed for businesses AI Meta changed WhatsApp's business terms in 2026 to keep general-purpose AI assistants off the platform. Here is what the rule says, who it affects, what is still allowed, and how to keep your AI chatbot compliant. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Click-to-WhatsApp Ads: Setup, Costs & Tips URL: https://monochat.ai/blog/click-to-whatsapp-ads > Click-to-WhatsApp ads open a chat with your business from Facebook or Instagram. See how to set them up, what they cost, the 7-day free window and what works. Home Blog Click-to-WhatsApp Ads: Setup, Costs and Best Practices Marketing Click-to-WhatsApp Ads: Setup, Costs and Best Practices How Click-to-WhatsApp ads work, how to launch one step by step, what you pay Meta for the ad and the messages, and how to turn each new chat into a lead or a sale. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page What are Click-to-WhatsApp ads? How Click-to-WhatsApp ads work, step by step How to set up a Click-to-WhatsApp ad How much do Click-to-WhatsApp ads cost? Click-to-WhatsApp ads best practices Handle Click-to-WhatsApp leads in MonoChat Track ad leads with a workflow Sources Click-to-WhatsApp ads are Facebook and Instagram ads whose button opens a WhatsApp chat with your business instead of a website. The person taps “Send message”, WhatsApp opens with a prefilled greeting, and the conversation starts on your number. You pay for the ad through Meta’s normal auction, and if you reply within 24 hours, the messages that follow are free while the free entry point window is open (up to 7 days). This guide explains how the ads work, how to set one up, what it really costs, and how to handle the chats they create so the spend turns into leads and sales. What are Click-to-WhatsApp ads? They are a type of click-to-message ad. Instead of sending traffic to a landing page, the ad starts a conversation. That removes the form, the page load and the “we’ll get back to you” delay: the customer asks a question, and you answer in the same chat. According to Meta’s developer documentation, Click-to-WhatsApp ads: Support image, video, carousel and slideshow formats Run on Facebook and Instagram , with a WhatsApp Status placement you can enable through placement targeting Work with the Engagement, Leads, Sales and Traffic campaign objectives Require a Facebook Page linked to a WhatsApp number Go through Meta’s normal ad review before they run If the person taps the ad on their phone, WhatsApp opens. Keep in mind that the free entry point window described below applies only to chats started in the WhatsApp app on Android or iOS, not on WhatsApp Desktop or Web. How Click-to-WhatsApp ads work, step by step A person sees your ad in their Facebook or Instagram feed, Stories or Reels. They tap the call to action, usually “Send message” or “WhatsApp”. WhatsApp opens with a greeting already typed. By default it reads “Hello! Can I get more info on this?”, but you can customize it. They send it, and the message arrives on your WhatsApp number. You reply. On the API, the incoming message carries referral details about the ad, such as the ad ID, headline and body text, plus a click ID ( ctwa_clid ) for most placements. The conversation continues like any other chat, with the free entry point window (up to 7 days) applied if you replied in time. How to set up a Click-to-WhatsApp ad Before you start A Facebook Page and a Meta ad account A WhatsApp Business number (app or API) linked to that Page A clear offer and an answer plan for the chats that will arrive Build the campaign in Ads Manager Create a campaign and choose the objective: Engagement, Leads, Sales or Traffic. Set the conversion location or destination to messaging, and select WhatsApp. Choose your Page and the linked WhatsApp number. Set budget, schedule and audience. Daily budgets apply to ad sets running longer than 24 hours; lifetime budgets need an end date. Pick placements. Facebook and Instagram are standard; add WhatsApp Status if it is offered for your account. Create the ad. Upload the image, video, carousel or slideshow, then write the primary text and headline. Customize the message template for the chat: the prefilled greeting, an automated greeting, and up to a few ice breakers (preset questions the person can tap). Publish. The ad shows as pending until Meta approves it. If you build ads through the Marketing API instead, the same pieces exist: the ad set uses a WhatsApp destination type, and the creative carries a welcome message with autofill text, ice breakers or a call-to-action such as a website link, catalog or a single-screen WhatsApp Flow . Write ice breakers that qualify Ice breakers do two jobs: they lower the effort to start, and they tell you what the person wants. Compare: Weak ice breaker Better ice breaker ”Hi" "What’s the price for 2 adults in July?" "Tell me more" "Can I book a free trial class?" "Question" "Is the 3-bedroom still available?" "Info" "Do you deliver to my area?” Each one maps to a different reply path, so your chatbot or team can answer the right way from the first message. How much do Click-to-WhatsApp ads cost? There are two separate costs. 1. The ad spend. You buy reach through Meta’s ad auction. You set a budget; the cost per conversation depends on audience, creative, placement, season and competition. There is no fixed price per click or per chat, so test with a modest budget first. 2. The WhatsApp messages. This is where these ads have an advantage. Per Meta’s pricing documentation: When someone messages you from a Click-to-WhatsApp ad and you reply within the 24-hour customer service window , your reply is free and a free entry point window opens that may remain open for up to 7 days . Messages you send in that window, including templates, are free of delivery charges. The 24-hour customer service window still runs separately. If it closes, you can only send templates, even while the free entry point window is open. After the free entry point window closes, standard per-message rates apply. Since October 1, 2026, that includes service messages (free-form replies), which Meta now charges at the market’s utility rate after the first 1,000 per business phone number each month. One exception: if you use Meta’s own Meta Business Agent, its messages are billed per token even inside the free window. Example: what a follow-up costs after the free window Say your ad brings in 1,000 conversations from the United Kingdom. All replies while the free entry point window is open are free. Two weeks later, after the window has closed, you send a promotion to the 600 people who opted in to offers. Using the UK marketing rate in MonoChat’s bulk messaging cost calculator ($0.0635), that follow-up costs 600 × $0.0635 = $38.10 in Meta fees, plus your ad spend and platform fee. The full rate logic is in WhatsApp API pricing explained . The practical lesson: answer fast, and try to complete qualification, booking or checkout inside the free window. Click-to-WhatsApp ads best practices Reply in seconds, not hours The free window only opens if you reply within 24 hours, but buying intent fades much faster than that. An automated first reply that acknowledges the question and asks one qualifying question keeps the lead warm while an agent gets ready. Match the chat to the ad If the ad promotes a weekend offer, the first reply should mention that offer. People who tapped a specific product carousel card expect to talk about that product. Thanks for your message! You're asking about the Weekend Spa Package (2 treatments + lunch). Which date works for you? [This Saturday] [This Sunday] [Another date] Ask for opt-in before you market later A chat started from an ad lets you answer the person’s question. If you want to send promotions after the conversation, ask clearly and record the answer. Our guide to WhatsApp opt-in has wording you can reuse. Would you like us to send you offers and new dates on WhatsApp? You can stop anytime. [Yes, send offers] [No thanks] Give the chat a structure Use buttons, short forms and clear next steps. A WhatsApp Flow can collect name, date, budget or location in one screen without the back-and-forth of typed questions. Measure beyond cost per conversation Cost per conversation is easy to see in Ads Manager, but a cheap chat that never buys is expensive. Track: Metric Why it matters Cost per conversation Ad efficiency First response time Whether leads get answered while they care Qualified lead rate Whether the targeting and ice breakers attract the right people Booking or purchase rate Whether chats turn into revenue Opt-in rate for future messages Whether the ad also grows your marketing audience Respect the policies Ads follow Meta’s advertising standards, and the chats follow the WhatsApp Business Messaging Policy , including its list of restricted goods and services. Political parties, candidates and campaigns cannot use the WhatsApp Business Platform. Handle Click-to-WhatsApp leads in MonoChat When an ad works, chats arrive in bursts. MonoChat connects your number to the official WhatsApp Business API so a team, an AI assistant and automations can answer together. Instant first reply. A WhatsApp chatbot answers every new conversation right away, day and night, from your own knowledge base, so you open the free window and keep the lead engaged. Qualification flows. Buttons and WhatsApp Flows collect the details your team needs, such as budget, date, location or product, and save them as tags and contact fields. Routing to the right person. Qualified leads go to the right agent or team in the shared team inbox , with the full conversation visible. CRM sync. Lead details and answers move to your CRM through MonoChat’s integrations , API and webhooks. Track ad leads with a workflow A simple way to tell ad leads apart is to give each campaign its own prefilled greeting or ice breakers. In MonoChat’s no-code workflow automation builder you can: Start a workflow when a new conversation arrives. Add a condition on the first message text, for example the ice breaker “Can I book a free trial class?”. Tag the contact with the campaign name and ask the first qualifying question. Branch on the answer: book directly, send a Flow, or hand over to sales. If the lead goes quiet, send a reminder while the free window is still open. This is the same approach behind MonoChat’s click-to-chat lead capture and property lead qualification use cases. For the full sales playbook after the first reply, read selling and generating leads on WhatsApp . You can start on MonoChat’s free Basic plan (one agent, one channel) at app.monochat.ai ; paid plans are on the pricing page . Sources Ads that Click to WhatsApp (Marketing API) WhatsApp Business Platform pricing Upcoming pricing updates for service and utility messages Text message webhook reference (referral object) Welcome message sequences WhatsApp Business Messaging Policy On this page What are Click-to-WhatsApp ads? How Click-to-WhatsApp ads work, step by step How to set up a Click-to-WhatsApp ad How much do Click-to-WhatsApp ads cost? Click-to-WhatsApp ads best practices Handle Click-to-WhatsApp leads in MonoChat Track ad leads with a workflow Sources Put this into practice with MonoChat WhatsApp Business API WhatsApp chatbot Click-to-chat lead capture Workflow automation Get Started For Free Put this into practice with MonoChat WhatsApp Business API WhatsApp chatbot Click-to-chat lead capture Workflow automation All guides FAQ Frequently asked questions How much do Click-to-WhatsApp ads cost? The ad itself is bought through Meta's ad auction, so you set a daily or lifetime budget and the price depends on your audience, placement and competition. When someone messages you from the ad and you reply within 24 hours, a free entry point window opens that may remain open for up to 7 days, and messages in it are free of WhatsApp delivery charges. After it closes, normal per-message rates apply. Do I need the WhatsApp Business API to run Click-to-WhatsApp ads? No. You can link a WhatsApp Business app number or an API number to your Facebook Page and run the ads. The API becomes important when many leads arrive at once, because it lets a team, a chatbot and automations answer them in a shared inbox. What is the free entry point window? When a person messages you from a Click-to-WhatsApp ad, using WhatsApp on Android or iOS, and you reply within the 24-hour customer service window, your reply is free and a free entry point window opens that may remain open for up to 7 days. Marketing, utility, authentication and service messages you send in that window are not charged. Can Click-to-WhatsApp ads appear in WhatsApp? Meta's developer documentation lists WhatsApp Status as a placement you can enable for these ads, alongside Facebook and Instagram. Availability can vary by account and market, so check the placements offered in Ads Manager when you build the campaign. Which campaign objective should I use? Meta supports Click-to-WhatsApp ads under the Engagement, Leads, Sales and Traffic objectives. Choose Leads when the goal is a qualified contact, Sales when you can track purchases, and Engagement when you want the most conversations. Related guides Keep reading on the same topic. WhatsApp Lead Generation and Sales: How to Capture, Qualify and Close Leads in Chat Sales A practical playbook for selling on WhatsApp: the entry points that bring in leads, the questions that qualify them, follow-up that respects opt-in, and how to close the sale inside the chat. WhatsApp Marketing: Strategy, Campaigns and Examples That Work Marketing A practical WhatsApp marketing playbook: build an opted-in list, choose the right message types, plan campaigns people answer, and measure what each one earns. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Customer Satisfaction Survey Questions + CSAT URL: https://monochat.ai/blog/customer-satisfaction-survey-questions > Customer satisfaction survey questions for chat: 40 CSAT, NPS and CES questions, ready-to-send WhatsApp and live chat templates, and tips to get more responses. Home Blog Customer Satisfaction Survey Questions for Chat: CSAT, NPS and CES Templates Customer service Customer Satisfaction Survey Questions for Chat: CSAT, NPS and CES Templates Ready-to-use customer satisfaction survey questions for WhatsApp, Instagram and live chat, how to calculate CSAT, NPS and CES, and how to send surveys at the right moment without annoying anyone. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page CSAT vs NPS vs CES: which survey should you use? How to calculate CSAT, NPS and CES 40 customer satisfaction survey questions by goal Ready-to-send chat survey templates Best practices for chat surveys that people answer WhatsApp rules for satisfaction surveys How to automate CSAT surveys in MonoChat Turn low scores into recovery workflows Sources The best customer satisfaction survey questions are short, specific and asked right after the moment you want to measure. For chat, that usually means one rating question (“How satisfied are you with the help you received today?”) plus one open follow-up (“What could we have done better?”). Add a Net Promoter Score (NPS) question for overall loyalty or a Customer Effort Score (CES) question for ease, but only when you will act on the answer. Below you will find 40 ready-to-use questions grouped by goal, copy-paste templates for WhatsApp, Instagram and live chat, how to calculate each score, and how to automate the whole thing so every unhappy customer gets a response. CSAT vs NPS vs CES: which survey should you use? CSAT NPS CES Measures Satisfaction with one interaction Loyalty and likelihood to recommend How easy it was to get something done Typical question ”How satisfied are you with…?" "How likely are you to recommend us…?" "How easy was it to…?” Scale 1-5 (or emoji/stars) 0-10 1-5 or 1-7 agreement When to send Right after a chat, delivery or booking Every few months, or after onboarding After a task: return, setup, payment Calculation % of 4 and 5 answers % promoters (9-10) minus % detractors (0-6) Average score or % “easy” Best for Support quality, agent coaching Brand health, churn risk Finding friction in processes If you are only starting, use CSAT after support conversations. It is easy to answer, easy to calculate and directly tied to something your team can improve. The CSAT and NPS glossary entries cover the definitions in more detail. How to calculate CSAT, NPS and CES CSAT CSAT (%) = (responses rated 4 or 5 / total responses) × 100 Example: 170 / 200 × 100 = 85% NPS NPS = % promoters (9-10) − % detractors (0-6) Example: 300 responses: 150 promoters (50%), 90 passives, 60 detractors (20%) NPS = 50 − 20 = 30 NPS ranges from −100 to +100. Passives (7-8) count in the total but not in either group. CES CES = sum of scores / number of responses Example on a 1-7 scale: 1,080 / 200 = 5.4 40 customer satisfaction survey questions by goal CSAT questions after a support chat How satisfied are you with the help you received today? Did we solve your problem? How would you rate your conversation with {{agent_name}}? How satisfied are you with how quickly we replied? Was the answer clear and easy to follow? Did you have to repeat any information during this chat? How well did our assistant understand your question? Was it easy to reach a person when you needed one? CSAT questions after a purchase or delivery How satisfied are you with your order? Did your order arrive on time? Did the product match its description? How would you rate the packaging? How satisfied are you with the checkout process? How easy was it to track your order? CSAT questions after a booking or visit How satisfied are you with your appointment today? Was booking your appointment easy? Did we start on time? How would you rate the staff who looked after you? Did the visit meet your expectations? How likely are you to book with us again? NPS and loyalty questions On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague? What is the main reason for your score? What is one thing we could do to earn a higher score? What do you value most about working with us? If you could no longer use our service, what would you use instead? How likely are you to buy from us again in the next three months? Customer effort (CES) questions How easy was it to get your issue resolved today? “The company made it easy for me to handle my request.” Do you agree? How many times did you contact us about this issue? How easy was it to find the information you needed? How easy was it to complete your return? How easy was the payment process? Open follow-up questions What could we have done better? What did you like most about this conversation? Is there anything we didn’t answer? What almost stopped you from buying today? What should we improve first? Anything else you’d like to tell the team? May we contact you about your feedback? Would you like to talk to a manager about this? Ready-to-send chat survey templates Chat surveys work best as a two-step exchange: a one-tap rating, then a follow-up that depends on the score. WhatsApp CSAT after a support chat Your request about {{1}} is now closed. How satisfied are you with the help you received? [Very satisfied] [Okay] [Not satisfied] Follow-up for a low score: Sorry we didn’t get this right. What went wrong? A team lead reads every reply and will get back to you today. Follow-up for a high score: Thank you, that’s great to hear. Is there anything we could make even better next time? NPS on WhatsApp On a scale of 0 to 10, how likely are you to recommend us to a friend? Tap “Rate us” to answer. Because the scale has 11 options, collect the score in a short WhatsApp Flow (or ask for a reply with a number), then ask: “What is the main reason for your score?” Instagram DM after an order question Thanks for chatting with us! Quick question: how easy was it to get your answer today? [Very easy] [Somewhat easy] [Difficult] Live chat (website) after the agent closes the chat Before you go: did we solve your problem today? [Yes] [Partly] [No] For more message ideas you can adapt to surveys, see WhatsApp template message examples and Instagram DM templates and quick replies . Best practices for chat surveys that people answer Send at the right moment. Right after the conversation is closed, while the experience is fresh. For deliveries, wait until the order has arrived. Ask one thing first. Lead with the rating; most people answer one tap but skip a long form. Use buttons, not “reply with a number”. Tapping is faster and gives clean data. Branch on the score. Ask unhappy customers what went wrong and happy ones what they liked. The same question for both wastes the moment. Close the loop. If someone rates you low, a person should reply. A survey that leads nowhere teaches customers to ignore the next one. Do not survey too often. One survey per resolved conversation, and NPS a few times a year at most. Keep surveys and promotions apart. A discount code inside a satisfaction survey biases the answers and, on WhatsApp, turns the message into a marketing template. WhatsApp rules for satisfaction surveys Surveys on WhatsApp follow the same rules as any business message. Inside the 24-hour window. If the customer messaged you in the last 24 hours, you can send the survey as a normal (service) message. Since October 1, 2026, Meta charges service messages per message at the market’s utility rate, after the first 1,000 per business phone number each month. Using the rates in MonoChat’s bulk messaging cost calculator , 1,000 surveys sent inside the window, once that free tier is used up, cost about $22.00 to the United Kingdom ($0.022 each) or $1.40 to India ($0.0014 each). Conversations that started from a Click-to-WhatsApp ad and are still inside their free entry point window (up to 7 days) are free of delivery charges. Outside the 24-hour window. You need an approved template. Meta’s categorization guidelines say a feedback request can be a utility template when it asks about a specific order, transaction or interaction. A general survey, or one that includes promotional content, is treated as marketing , which costs more and counts toward the per-user marketing limits WhatsApp may apply. Utility-friendly: "Your order {{1}} was delivered today. How was everything?" Marketing: "Tell us what you think and get 10% off your next order!" Always. Only message people who opted in, and stop when they ask you to. How to automate CSAT surveys in MonoChat MonoChat’s CSAT survey automation sends a survey through the same channel the customer used, whether that is WhatsApp, Instagram, Facebook Messenger, web chat or another connected channel, when a conversation, call or ticket is closed. Trigger on close. When an agent or the AI assistant resolves a conversation, the survey goes out automatically. Collect the rating with buttons. Customers answer with one tap; comments are collected in the same chat. Use a Flow for longer surveys. For CSAT, NPS and multi-step feedback, a WhatsApp Flow opens a short form inside the chat and returns structured answers. Sync the answers. Responses can go to your CRM, helpdesk or internal systems through MonoChat integrations . Turn low scores into recovery workflows A survey is only useful if something happens next. In MonoChat’s no-code workflow automation builder you can: Route every low score to a team lead or manager in the shared team inbox , with the original conversation attached Send a recovery message and open a follow-up task when a customer reports a problem Tag happy customers so you can invite them to leave a review later Track CSAT trends, sentiment, issue categories and team performance signals in analytics For the bigger picture of running support on WhatsApp, read WhatsApp customer service at scale . You can try MonoChat on the free Basic plan (one agent, one channel) at app.monochat.ai ; team plans are on the pricing page . Sources Template categorization (feedback surveys) WhatsApp Business Platform pricing Upcoming pricing updates for service and utility messages Per-user marketing template message limits WhatsApp Business Messaging Policy On this page CSAT vs NPS vs CES: which survey should you use? How to calculate CSAT, NPS and CES 40 customer satisfaction survey questions by goal Ready-to-send chat survey templates Best practices for chat surveys that people answer WhatsApp rules for satisfaction surveys How to automate CSAT surveys in MonoChat Turn low scores into recovery workflows Sources Put this into practice with MonoChat CSAT survey automation WhatsApp Flows Analytics Workflow automation Get Started For Free Put this into practice with MonoChat CSAT survey automation WhatsApp Flows Analytics Workflow automation All guides FAQ Frequently asked questions What are the best customer satisfaction survey questions? Start with one rating question, such as "How satisfied are you with the help you received today?" on a 1 to 5 scale, then ask one open follow-up: "What could we have done better?" Add a loyalty question (NPS) or an effort question (CES) only when you will use the answer. How many questions should a chat survey have? One to three. In a chat, every extra question lowers the number of people who finish. Ask the rating first, then a follow-up that changes based on the score, and keep longer research surveys for a form or a WhatsApp Flow. How do you calculate CSAT? Divide the number of satisfied responses (4 or 5 on a 5-point scale) by the total number of responses and multiply by 100. For example, 170 satisfied answers out of 200 responses gives a CSAT of 85%. What is the difference between CSAT and NPS? CSAT measures how satisfied a customer is with a specific interaction, like a support chat or a delivery. NPS measures overall loyalty by asking how likely they are to recommend you, on a 0 to 10 scale. Use CSAT after conversations and NPS a few times a year. Can I send a satisfaction survey on WhatsApp after 24 hours? Yes, but only with an approved template. Meta can approve a feedback request as a utility template when it refers to a specific order or interaction; a generic survey or one with promotional content is categorized as marketing. Inside the 24-hour window you can send it as a regular message. Are WhatsApp survey messages free? Not anymore. Since October 1, 2026, Meta charges per message for service messages sent inside the 24-hour window, at the market's utility rate, after the first 1,000 per business phone number each month, so a survey sent right after a chat can have a small cost. Surveys sent outside the window use a template and are charged by template category. Related guides Keep reading on the same topic. WhatsApp customer service: how to support customers at scale Customer service A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. Instagram DM Templates and Quick Replies for Business: 30 Examples Instagram Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # How to Get WhatsApp API: Direct Cloud API Setup URL: https://monochat.ai/blog/how-to-get-whatsapp-business-api > How to get the WhatsApp Business API in 2026: connect your own account directly to Meta Home Blog How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) WhatsApp How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. MonoChat Team · Updated: October 8, 2026 · 9 min read On this page What is the WhatsApp Business API today? Two ways to get the WhatsApp Business API Why MonoChat recommends connecting directly to the Cloud API What you need before you start How to get the WhatsApp Business API with MonoChat, step by step Limits you start with, and how to raise them How much it costs How to choose WhatsApp API software When might a BSP still make sense? Sources To get the WhatsApp Business API, you create your own WhatsApp Business account with Meta, register a phone number and display name, add your own payment method in Meta, and connect the account to Meta’s Cloud API. You do not need a Business Solution Provider (BSP) in between. You can build on the Cloud API yourself or use software that connects your own account directly, so you keep the account and the number, Meta bills you directly and nobody marks up Meta’s message fees. This guide explains what the API is today, the two ways to get access, why we recommend the direct route, the step-by-step setup, the limits you start with and how to choose the software your team will work in. What is the WhatsApp Business API today? The WhatsApp Business API, officially the WhatsApp Business Platform, is how businesses message customers on WhatsApp through software instead of a single phone. It supports several agents on one number, chatbots, approved template messages, campaigns and integrations. Today, access means the Cloud API , which Meta hosts. The older On-Premises API , which businesses or providers ran on their own servers, is retired: Meta says its final supported client version expired on October 23, 2025, that it can no longer be used to message WhatsApp users, and that businesses should use the Cloud API instead. That matters for this decision. Every route to the API, whether you build it yourself, use software or go through a provider, ends up on the same Meta-hosted Cloud API. The difference is who owns the account, who pays Meta and what sits between you and Meta. Two ways to get the WhatsApp Business API 1. Directly with Meta’s Cloud API You own the business portfolio, the WhatsApp Business account (WABA) and the phone number. You add your own payment method in Meta, and Meta bills you directly for messages at its published rates. From there you either: Build on the API yourself: create a Meta app, generate access tokens, set up webhooks and build your own agent interface, or Use software that connects your own account directly , like MonoChat. You sign up through Meta’s own Embedded Signup window inside the software, and the software gives your team the inbox, templates and automation. 2. Through a BSP or reseller Meta’s documentation describes Solution Partners , Meta Business Partners that can extend their own credit line to clients and bill them for API usage, and Tech Providers , whose clients add their own payment method and are billed by Meta. Many resellers sit on top of these arrangements. Some providers own the billing relationship, so you pay Meta’s fees through them. Some add a per-message markup or require prepaid credit, and in some setups the account sits under the provider’s credit line or portfolio, which can make moving your number to another platform slower. None of this is true of every provider, but it is worth checking before you sign. Direct Cloud API vs a BSP: side by side Direct Cloud API (your own account) Through a BSP or reseller Who owns the WhatsApp Business account You, in your own business portfolio Usually you, but some setups tie it to the provider’s credit line or portfolio Who bills you for messages Meta, directly, with your own payment method Often the provider, through its credit line or prepaid balance Markup on Meta fees None from Meta; check that your software adds none Some providers add a per-message markup Switching software later Connect your account to other software; your number and billing stay with you Can require a migration and coordination with the provider Setup time Minutes with Embedded Signup in software; longer if you build your own integration Minutes to days, depending on the provider Platform and features Official Cloud API The same official Cloud API Why MonoChat recommends connecting directly to the Cloud API You own what you build. Your business portfolio, WhatsApp Business account, phone number, display name, templates and quality history stay yours. Meta’s Embedded Signup documentation states that businesses onboarded through it own all their WhatsApp assets and keep access to WhatsApp Manager. Transparent pricing. Meta bills you directly at its rate card, so the message costs you see in Meta Business Suite are the costs you pay. No lock-in. If you change software, your account, number and billing relationship do not have to move. Nothing is missing. Because every route runs on the same Cloud API, a direct connection gets the same messaging, templates, Flows and calling features, subject to Meta’s own eligibility rules. What you need before you start A Facebook account or managed Meta account to log in, and a Meta business portfolio (formerly Business Manager). You can create the portfolio during sign-up. A phone number you own , with a country and area code, that can receive a verification code by SMS or voice call. Short codes are not supported. A plan for that number. If it is already active on WhatsApp, either keep it in the WhatsApp Business app and add the API with Coexistence, or delete it from WhatsApp before registering it on the API. A display name that clearly represents your business. Meta reviews it. A payment method to add in Meta for message fees. Official business details and documents for business verification. You can verify later, but it unlocks higher limits. An opt-in plan. Meta requires that people agree to receive messages from your business and that you follow applicable law. How to get the WhatsApp Business API with MonoChat, step by step MonoChat is an official Meta Business Partner that connects your own WhatsApp Business account directly to Meta’s Cloud API. If you are still deciding whether you need the API at all, read WhatsApp Business app vs API first. 1. Create your MonoChat account Sign up at app.monochat.ai . The free Basic plan includes one agent and one channel; other plans are on the pricing page . 2. Start the WhatsApp connection with Embedded Signup In MonoChat, start the WhatsApp connection. Meta’s Embedded Signup window opens: you log in with your Facebook or Meta business credentials, accept Meta’s terms and allow MonoChat to access your WhatsApp assets. 3. Create or select your business portfolio and WhatsApp Business account Choose an existing business portfolio or create one, then select or create your WhatsApp Business account. Embedded Signup creates the assets you need, and they belong to your business, not to MonoChat. 4. Add your phone number and display name Enter your business phone number and the display name customers will see instead of the number. Add a profile photo, description, address and website to your WhatsApp profile as well. If the number already runs in the WhatsApp Business app, choose to connect your existing app number instead. With Coexistence , you confirm the connection in the app, keep using it on your phone and can sync recent chat history. See the glossary entry on Coexistence for the details. 5. Verify your number Choose to receive the code by SMS or voice call and enter it to confirm you own the number. 6. Add your payment method in Meta Add your own payment method to your WhatsApp Business account in Meta. Meta needs billing set up before you can send charged messages, and it bills you directly. MonoChat does not resell Meta’s messages or add a markup on Meta’s fees. 7. Verify your business Business verification confirms your company’s identity using official documents in your business portfolio. It is not required to start, but it is one way to raise your messaging limit and phone number cap. 8. Create your first templates To start a conversation, or to message someone after the 24-hour customer service window closes, you need an approved template. In MonoChat you create and submit template messages for review, which can take up to 24 hours. A simple first utility template: Hi {{1}}, thanks for your order #{{2}}. We will message you here as soon as it ships. For more ideas, see our WhatsApp template message examples . 9. Invite your team and switch on automation Invite agents to the unified team inbox , where routing and assignment hand each conversation to the right person with the customer’s history. Connect an AI assistant for common questions and use workflow automation to send messages when something happens in your business. Then add a WhatsApp button, link or QR code wherever customers find you, and collect opt-in where you take phone numbers. Limits you start with, and how to raise them Limit Starting point How it grows Messaging limit (unique customers you can message outside the service window, rolling 24 hours) 250 per business portfolio Raise to 2,000 by verifying your business, having your partner verify it, or sending 2,000 delivered high-quality template messages to unique numbers in 30 days. Then automatic scaling to 10,000, 100,000 and unlimited. Registered business phone numbers 2 per business portfolio Rises to 20 when your business is verified or reaches the 2,000 messaging limit All phone numbers in a portfolio share one messaging limit, so a busy number can use the whole allowance. After the first increase, Meta raises your limit based on message quality and how much of your current limit you use. Replies to customers who write to you first are not limited by these numbers. How much it costs Meta charges per delivered message, by category (marketing, utility, authentication or service) and the recipient’s country code. Since October 1, 2026, Meta also charges service messages, the free-form replies inside the 24-hour window. With a direct connection, these fees go straight from Meta to your payment method, with no markup in between. Your software subscription is separate. For current rates, free allowances and worked examples, read WhatsApp API pricing , and estimate your own volume with the bulk messaging calculator . How to choose WhatsApp API software Use these checks to compare options: Does it connect your own account directly to the Cloud API? Look for sign-up through Meta’s Embedded Signup into your own business portfolio and WhatsApp Business account. Does Meta bill you directly? Your own payment method in Meta, not a prepaid balance with the vendor. Is there any markup on Meta fees? The answer should be no, in writing. Do you keep the number? You should be able to take your account and number to other software without asking permission. Is it an official Meta Business Partner? Check that the vendor connects through the official WhatsApp Business Platform. What does your team get? A shared inbox with routing and assignment, template management, campaigns, AI assistants, workflows and Coexistence support. How does it handle data and security? Ask where conversation data is stored, who can access it and how access is controlled. When might a BSP still make sense? A BSP can be a reasonable choice in a few cases: if you cannot add your own payment method in Meta and need a provider’s credit line instead, or if you want a provider to handle billing and onboarding as a managed service. Even then, confirm that the WhatsApp Business account sits in your own portfolio and ask how a number migration would work. For most businesses, our recommendation stays the same: connect your own account directly to Meta’s Cloud API. Sources Meta for Developers: About the WhatsApp Business Platform Meta for Developers: Get started with the Cloud API Meta for Developers: On-Premises API sunset Meta for Developers: Embedded Signup Meta for Developers: Solution Providers overview Meta for Developers: Business phone numbers Meta for Developers: Messaging limits Meta for Developers: Pricing on the WhatsApp Business Platform Meta for Developers: Pricing updates for service messages Meta for Developers: Onboarding WhatsApp Business app users (Coexistence) On this page What is the WhatsApp Business API today? Two ways to get the WhatsApp Business API Why MonoChat recommends connecting directly to the Cloud API What you need before you start How to get the WhatsApp Business API with MonoChat, step by step Limits you start with, and how to raise them How much it costs How to choose WhatsApp API software When might a BSP still make sense? Sources Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Bulk messaging calculator MonoChat pricing Get Started For Free Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Bulk messaging calculator MonoChat pricing All guides FAQ Frequently asked questions Do I need a BSP to use the WhatsApp Business API? No. Any business can create its own WhatsApp Business account and connect it directly to Meta's Cloud API. You add your own payment method and Meta bills you for messages. You can build on the API yourself or use software, such as MonoChat, that connects your own account directly. What is the WhatsApp Cloud API? The Cloud API is the WhatsApp Business Platform API that Meta hosts. It lets businesses send and receive WhatsApp messages and calls from a business phone number through software. The older self-hosted On-Premises API expired on October 23, 2025, so the Cloud API is now the way to access the platform. Is MonoChat a BSP? No. MonoChat is business messaging software and an official Meta Business Partner. It connects your own WhatsApp Business account directly to Meta's Cloud API, Meta bills you directly for messages, and MonoChat does not add a markup on Meta's fees. How long does it take to set up the WhatsApp Business API? The sign-up itself usually takes minutes, and many businesses send their first messages the same day. Display name review and business verification can take longer, and template review can take up to 24 hours. You can start with the starting messaging limit while verification runs. Can I keep my WhatsApp Business app number? Yes. With Coexistence, you connect the number you already use in the WhatsApp Business app to the API and keep using the app on your phone. If you do not use Coexistence, a number that is active on WhatsApp has to be deleted from WhatsApp before it can be registered on the API. Do I need business verification to use the WhatsApp Business API? Not to get started. A new business portfolio can message 250 unique customers outside the customer service window in a rolling 24 hours and register up to two phone numbers. Verifying your business is one way to raise the limit to 2,000 and the number cap to 20. Related guides Keep reading on the same topic. WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram DM Automation: Rules & Comment-to-DM URL: https://monochat.ai/blog/instagram-dm-automation > Instagram DM automation explained: Meta Home Blog Instagram DM Automation: Rules, Comment-to-DM and Examples Instagram Instagram DM Automation: Rules, Comment-to-DM and Examples What Meta allows when you automate Instagram DMs, how comment-to-DM really works, and five ready-made flows for sales, bookings and support. MonoChat Team · Updated: October 8, 2026 · 9 min read On this page What is Instagram DM automation? Instagram DM automation rules in 2026 How comment-to-DM works on Instagram Instagram features you can use in automated DMs 5 Instagram DM automation examples Best practices for automating Instagram DMs How to automate Instagram DMs with MonoChat Key takeaways Sources Instagram DM automation means replying to Instagram direct messages, story replies and comments with software instead of typing every answer by hand. It is allowed, as long as you use Meta’s official Instagram Messaging API (directly or through a platform built on it), reply only to people who contacted you first, and stay inside the 24-hour messaging window. This guide covers the rules Meta sets, how comment-to-DM really works, the interactive features you can use, and five automation flows you can adapt for sales, bookings and support. At the end, you’ll see how to set it up in MonoChat. What is Instagram DM automation? At its simplest, it is an instant reply when someone sends your account a message. In practice, most businesses automate a whole journey: Greeting and triage : welcome the person, offer a few buttons, route the chat. Answers to repeat questions : price, sizes, opening hours, delivery, availability. Lead capture : ask two or three qualifying questions and save the answers on the contact. Comment-to-DM : someone comments a keyword under a post and gets a private DM with the link, price or offer. Handoff : when the question needs a person, the conversation moves to an agent with the full history. Official automation runs through Meta’s Instagram Platform. Choose tools that connect through Meta’s own login and permission screens, not ones that ask for your Instagram password or drive the app on your behalf, which operate outside Meta’s platform rules. Instagram DM automation rules in 2026 Before you build anything, know the limits. These come from Meta’s Instagram Messaging API documentation and its Messenger Platform and IG Messaging API policy. Rule What it means for you Professional account Only Instagram professional accounts can use the Messaging API. User messages first You can message someone only after they message you (or comment, for a private reply). 24-hour window Your app has 24 hours from the person’s message to respond. Human agent tag A real person can reply manually within a 7-day period. No automated or promotional use. Private replies One DM per comment, sent within 7 days of the comment. For Live, only during the broadcast. One-to-one only Group messaging is not supported through the API. Automation disclosure Where the law requires it, tell people they are talking to an automated service. A few details matter more than they look: Promotional content is fine inside the window. Meta’s policy allows promotional messages inside the 24-hour window. Outside it, you can’t send them through standard messaging. Requests folder. Conversations from people who don’t follow you land in their message requests, not the main inbox. A clear first message matters, because they may not see it right away. Disclosure. Meta’s policy says that where it’s legally required, an automated chat must disclose that it’s automated: at the start of a conversation, after a long gap, and when a chat moves from a human back to automation. Meta calls out California and Germany, and recommends disclosure as good practice everywhere. Text limits. A text message can be up to 1,000 bytes. Keep automated replies short anyway; DMs are read on phones. If you also run Facebook Messenger, the rules are similar but not identical. Our guide to the Messenger 24-hour rule and message tags covers the Messenger side, including the tag changes Meta made in 2026. How comment-to-DM works on Instagram Comment-to-DM is the most popular Instagram automation, and also the most misunderstood. Under the hood it uses Meta’s private replies feature. A person comments on your post, reel, story or Live, for example with the word “PRICE”. Your tool receives the comment through a webhook. It sends one private reply to that person’s DMs, within 7 days of the comment. The DM arrives in their inbox if they follow you, or in message requests if they don’t, and it includes a link to the post they commented on. If they answer, you can continue the conversation within 24 hours of their response. Two things follow from this. First, you get exactly one message per comment, so it has to earn a reply. Second, the conversation only really starts when they write back, so end the private reply with a question or a button prompt. Here is a private reply that tends to get a response: Hi! Thanks for asking about the linen shirt. It’s $49 and available in S to XL. Which size should I check for you? And one that usually doesn’t: Thanks for your comment! Check out our website for more info. It’s also good practice to reply publicly to the comment (“Sent you a DM!”) so other followers know to look in their inbox, and so the comment thread doesn’t look ignored. Instagram features you can use in automated DMs The Messaging API gives you more than plain text. These features make automation feel like a conversation instead of a form. Ice breakers Ice breakers are up to 4 preset questions a person can tap to start a conversation with your business, such as “What are your prices?” or “Book an appointment”. Each tap sends a payload your automation can act on. Meta notes they’re currently not available on desktop. Quick replies Quick replies are buttons shown under a message. You can show up to 13, each with a title of up to 20 characters (longer titles are cut off). When someone taps one, the buttons disappear and the title is posted as their message. They aren’t available on desktop either, so make sure your flow also understands typed answers. Media and reactions Your automation can send images, short videos, audio and PDF files, and it can react to messages. A product photo or a price list PDF often answers a question faster than a paragraph. You can only share posts and media that your account owns. Story replies and mentions When someone replies to your story, it arrives as a DM, so your automation can treat it like any other message. This is a natural place to use automation: the story showed the product, the reply is the question, and the bot answers with price and a next step. For ready-to-use wording, see our collection of Instagram DM templates and quick replies . 5 Instagram DM automation examples Each example below shows the trigger, the flow and a sample opening message. Adjust the wording to your brand. 1. Comment keyword to product link Trigger: a comment containing a keyword on a specific reel. Private reply: Hi Maya! Here's the jacket from the reel: olive, sizes XS–XL, $89. Want me to check your size? [Check my size] [See other colors] If she taps a button, the 24-hour window opens and the flow can ask for the size, check stock and send the checkout link. 2. Story reply to booking Trigger: a reply to a story that shows a service. Thanks! That look is our balayage, from $180, about 3 hours. Would you like to book? [Book a time] [Ask a question] Offer two or three time slots as quick replies, confirm in the chat, and save the booking details on the contact. 3. Ad DM to qualified lead Trigger: a DM that starts from an Instagram ad. Ask no more than three questions (what they need, budget or size, and timing), then route hot leads to a salesperson and send others a helpful follow-up while the window is open. 4. FAQ answers around the clock Trigger: any new conversation. Use ice breakers for your top questions (prices, hours, delivery, returns) and an AI assistant trained on your own content for everything else. When the assistant isn’t sure, it hands over to a person instead of guessing. 5. After-hours handling Trigger: a message outside business hours. Thanks for your message! Our team is offline right now and back at 9:00. I can help with prices, delivery and bookings in the meantime. What do you need? Be honest about response times. If a person needs to answer, tell the customer when, and make sure someone picks it up before the 24-hour window closes. If it does close, a team member can still answer manually within 7 days with the human agent tag. Best practices for automating Instagram DMs Lead with the answer. If someone asks the price, the first line should contain the price. Keep each message short. Two or three lines, then a question or buttons. Always offer a way to a human. A “Talk to the team” button prevents frustration and protects your reputation. Disclose the bot. A simple “I’m the studio’s virtual assistant” covers you where disclosure is required and sets expectations everywhere else. Don’t fake urgency or spam keywords. One private reply per comment is the rule; don’t try to work around it. Track what converts. Tag conversations by source (comment, story, ad) so you know which posts and campaigns drive real sales. Review transcripts weekly. The questions your automation fails to answer are your next quick replies. How to automate Instagram DMs with MonoChat MonoChat connects your Instagram business account (linked to a Facebook Page) through Meta and brings DMs, story replies and comments into the same shared team inbox as WhatsApp, Messenger, TikTok and web chat. Here’s how a typical setup looks: Connect Instagram. Sign up at app.monochat.ai and connect your Instagram business account. The free Basic plan includes one agent and one channel, which is enough to test a full flow. Build the flow. In the no-code workflow builder , start a flow from an incoming message or comment, add questions, conditions, delays and buttons, and save answers as contact fields and tags. Add an AI assistant. An AI assistant answers questions about prices, availability and policies from your own content, in the customer’s language, and hands over to an agent when needed. Route and hand over. Ad-originated conversations are identified in the inbox, high-intent leads go to your sales team, and agents see the full DM history when they take over. Measure. Track the path from ad or post to DM, qualified lead and sale, and compare AI and agent performance in analytics . Comment-to-DM in MonoChat Instagram comments on your posts and reels arrive in MonoChat’s shared inbox next to your DMs, so the team sees them in one place. With no-code workflow automation , you can answer a comment automatically with a private DM, or run any other automation on it: tag the contact, assign the conversation to a team member, send a reply specific to the keyword, or start a lead flow. For example: Trigger: a comment containing “PRICE” on a product reel. Action: a private DM with the price list and a [Check my size] button, and a “lead” tag on the contact. Next step: if the person taps the button or writes back, the flow continues within 24 hours of their reply. If they don’t, nothing else is sent. The flow follows Meta’s rules described above: one private reply per comment, sent within 7 days of the comment, and the conversation continues only if the person replies. The Instagram platform page shows what else the integration covers. For more examples, see how salons use Instagram DM booking to turn story replies into appointments, or how studios run Instagram class booking . If you also sell on TikTok, the same inbox handles TikTok business messaging . Keep the conversation going after Instagram The 24-hour window limits how you can follow up on Instagram. A common pattern is to ask, during the DM, for the customer’s WhatsApp number and permission to message them, then send reminders and order updates as approved WhatsApp template messages. MonoChat records that consent on the contact so your team knows who agreed to what. See the Instagram platform page for the full feature list and pricing for plans. Key takeaways Instagram DM automation is allowed through Meta’s official API, for professional accounts. You reply to people who contact you first, within 24 hours. A person can reply manually within 7 days using the human agent tag. Comment-to-DM gives you one private reply per comment, within 7 days, so make it count. Ice breakers (up to 4) and quick replies (up to 13) make flows faster on mobile, but plan for typed answers too. Disclose automation, offer a human, and measure which posts and ads drive conversations. Sources Meta: Instagram Messaging API, send messages Meta: Instagram private replies Meta: Messenger Platform and IG Messaging API policy Meta: Instagram ice breakers Meta: Instagram quick replies On this page What is Instagram DM automation? Instagram DM automation rules in 2026 How comment-to-DM works on Instagram Instagram features you can use in automated DMs 5 Instagram DM automation examples Best practices for automating Instagram DMs How to automate Instagram DMs with MonoChat Key takeaways Sources Put this into practice with MonoChat Instagram DM automation Workflow automation AI assistants and chatbots Unified team inbox Get Started For Free Put this into practice with MonoChat Instagram DM automation Workflow automation AI assistants and chatbots Unified team inbox All guides FAQ Frequently asked questions Is Instagram DM automation allowed? Yes. Meta's Instagram Messaging API lets professional accounts reply to DMs automatically through approved tools. The rules are that the person must contact you first, you reply within the 24-hour window, and you follow Meta's messaging policy, including disclosing automation where the law requires it. Can I send automated DMs to people who haven't messaged me? No. The API only lets you message someone after they message you, or send one private reply to a comment they left on your content. Cold outreach to followers or strangers is not something the API supports. How long do I have to reply to an Instagram DM? Your app has 24 hours after the person's message to reply. Meta's policy also describes a human agent tag that lets a real person reply manually within a 7-day period; it can't be used for automated or promotional messages. How does comment-to-DM work on Instagram? When someone comments on your post, reel or story, your tool can send them one private reply in DMs within 7 days of the comment (for Live, only during the broadcast). If they answer, you can keep chatting within 24 hours of their response. In MonoChat, comments arrive in the shared inbox and a no-code flow can send that private reply automatically. Do I need a business account to automate Instagram DMs? You need an Instagram professional account. Business messaging platforms usually connect through Meta, and some, including MonoChat, ask for an Instagram business account linked to a Facebook Page. Do ice breakers and quick replies work on desktop? Not at the moment. Meta's documentation says both ice breakers and quick replies are currently not available on desktop, so always accept typed answers as a fallback. Related guides Keep reading on the same topic. Instagram DM Templates and Quick Replies for Business: 30 Examples Instagram Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) Messenger How the Messenger standard messaging window works, what changed for message tags in April 2026, and the approved ways to reach customers after 24 hours. TikTok Business Messaging: How to Reply to and Automate TikTok DMs TikTok What TikTok business accounts can do with direct messages, the rules of the Business Messaging API, and how to automate replies without losing the human touch. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Instagram DM Templates: 30 Business Examples URL: https://monochat.ai/blog/instagram-dm-templates-quick-replies > Instagram DM templates for business: 30 copy-ready replies for prices, orders, bookings and comments, plus how quick reply buttons and saved replies work. Home Blog Instagram DM Templates and Quick Replies for Business: 30 Examples Instagram Instagram DM Templates and Quick Replies for Business: 30 Examples Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page How Instagram DM templates work Rules to know before you use templates How to write a good Instagram DM template 30 Instagram DM templates for business Turning templates into quick replies and flows How to use Instagram DM templates in MonoChat Key takeaways Sources Instagram DM templates are pre-written replies your team or your automation sends for questions that come up again and again: prices, sizes, delivery, bookings, order status. Good templates are short, answer the question in the first line, and end with one clear next step, often as quick reply buttons the customer can tap. Below you’ll find how templates work on Instagram, the rules that apply, and 30 copy-ready examples grouped by situation. Replace the text in [brackets] with your own details. How Instagram DM templates work On Instagram, “template” can mean three different things. It helps to know which one you’re using. Type What it is Who uses it Best for Saved replies Text snippets stored in the Instagram app or your inbox tool Agents, while typing Fast, consistent manual answers Quick replies Tappable buttons under a message, sent through Meta’s Messaging API Customers, by tapping Guiding choices in a flow Automated replies Messages sent by a workflow or AI assistant when a trigger fires Your automation Instant answers, comment-to-DM, after-hours Unlike WhatsApp, Instagram doesn’t use pre-approved message templates for outreach. If you need those, see our WhatsApp template message examples instead. Rules to know before you use templates Reply window. You can respond within 24 hours of the customer’s message. After that, a team member can still reply manually within 7 days using Meta’s human agent tag, but it can’t be used for automated or promotional messages. Comments. You can send one private reply to a person who commented on your post, reel or story, within 7 days of the comment. More messages are possible only if they reply. Quick reply limits. Up to 13 buttons, each with a title of up to 20 characters. They’re currently not shown on desktop. Disclose automation where the law requires it, especially when a bot sends your templates. It’s good practice everywhere. For the full rule set and automation flows, read our Instagram DM automation guide . How to write a good Instagram DM template Answer first. If they asked the price, the price goes in line one. Keep it to two or three lines. DMs are read on a phone. Use their name and context. “The linen shirt from today’s reel” beats “our product”. End with one question or two to four buttons. Too many options slow people down. Write button labels as actions, under 20 characters: “Book a time”, “Check my size”, “Talk to the team”. Match your brand voice, but skip emoji-heavy or all-caps messages that look like spam. 30 Instagram DM templates for business Greetings and first replies 1. Welcome message Hi [Name], thanks for reaching out to [Brand]! How can we help today? [Prices] [Book] [Order help] [Something else] 2. Story reply Thanks for replying to our story! That’s the [product/service], [price]. Want me to send details or check availability for you? 3. Ad click Hi [Name]! You came from our [offer] ad. The offer runs until [date]. Shall I tell you how it works or check if it’s available in your area? 4. After-hours Thanks for your message! We’re offline right now and back at [time]. Leave your question here and we’ll reply first thing. For prices and opening hours, tap a button below. 5. Assistant introduction Hi, I’m [Brand]‘s virtual assistant. I can help with prices, orders and bookings, and I’ll connect you with the team whenever you need a person. Prices and product questions 6. Price answer The [product] is [price] and comes in [options]. Which one would you like? 7. Size help Happy to help with sizing! What’s your usual size in [reference brand or measurement]? I’ll recommend the best fit. 8. Out of stock The [product] in [variant] is sold out right now. We expect it back around [date]. Want me to message you when it’s back, or suggest something similar? 9. Product recommendation Based on what you told me, I’d suggest [product A] for [reason] or [product B] if you prefer [reason]. Want photos of both? 10. Link to buy Here’s the direct link to [product]: [link]. If you’d like, I can stay here while you check out. Orders, shipping and returns 11. Order status request Sure, I can check that. What’s your order number? You’ll find it in your confirmation email. 12. Order on its way Good news, order [number] shipped on [date] and should arrive by [date]. Tracking: [link]. 13. Delivery options We deliver to [area] in [time] for [price], and it’s free over [amount]. Want me to check delivery to your city? 14. Return request Sorry it didn’t work out! You can return items within [period] of delivery. Send me your order number and I’ll start the return for you. 15. Damaged item I’m really sorry about that. Could you send a photo of the item and the packaging? I’ll pass it to our team so we can fix it quickly. Bookings and appointments 16. Booking start Let’s get you booked! Which service would you like? [Haircut] [Color] [Consultation] 17. Offer time slots Here are the next free times for [service]: [Thu 18:30] [Sat 10:00] [Other time] 18. Booking confirmed You’re booked for [service] on [day] at [time] with [staff]. See you then! Reply here if anything changes. 19. Ask for WhatsApp reminders Would you like a reminder the day before? Share your WhatsApp number and we’ll send it there. 20. Reschedule No problem. Which day works better for you? I’ll check what’s free. Comments and community 21. Comment keyword private reply Hi [Name]! You asked about [product] under our post. It’s [price], available in [options]. Want me to check stock for you? 22. Giveaway entry Thanks for entering the giveaway! Winners are announced on [date] in our stories. Good luck! 23. Public reply to a comment Just sent you a DM with the details! 24. Collaboration inquiry Thanks for your interest in working with us! Please share your profile stats and a few past collaborations, and our partnerships team will review them by [date]. Support, complaints and handoff 25. Complaint I’m sorry about your experience, [Name]. I’d like to fix this. Can you tell me what happened and your order number? 26. Hand over to a person Thanks, I’m passing this to [team member/the team] now. They’ll reply right here, usually within [time]. 27. Need more details To help you faster, could you send [order number / photo / date of visit]? Follow-ups and feedback 28. Follow-up inside the window Hi [Name], just checking in: did you find the right size, or would you like help with anything else? 29. Review request Thanks for visiting [Brand]! How did we do? Tap a rating below. [Great] [Okay] [Not good] 30. Close the conversation Glad I could help! If anything comes up, just message us here. Have a great day! Turning templates into quick replies and flows Templates work best when they’re part of a flow rather than typed one by one: Saved replies for agents. Store your top 10 to 15 answers so every team member responds the same way. Quick reply buttons for choices. Template 1, 16, 17 and 29 work well as buttons, because the customer picks from a short list. Automation for the first reply. A workflow can send templates 1, 2, 3 or 21 the moment the message or comment arrives, then wait for the answer. AI for everything in between. An AI assistant can answer open questions in your tone, using your own price list and policies, and fall back to template 26 when a person is needed. How to use Instagram DM templates in MonoChat MonoChat brings Instagram DMs and comments into a shared team inbox next to WhatsApp, Messenger, TikTok and web chat, so you can reuse the same answers across channels. Save your answers. Agents insert canned responses from a template library while replying, which keeps tone and facts consistent across the team. See the multi-agent call center features for details. Build flows with buttons. In the no-code workflow builder , start a flow from an incoming DM or comment, send a template, offer choices as quick replies, branch on the answer and save it as a contact field or tag. Answer open questions with AI. An AI assistant replies from your own content and hands over to a person with the full conversation. Tag by campaign. Group campaign-driven DMs by campaign or ad set and reply with campaign-specific templates, as described on the Instagram platform page . Turn comments into DMs. Instagram comments arrive in the same inbox, and a flow can answer one automatically with a private DM. For example, a comment with “PRICE” gets template 21 with the price list and a button, and the contact is tagged as a lead. The same flow can also assign the chat to a team member. Meta allows one private reply per comment within 7 days, and the conversation continues only if the person replies. You can try it on the free Basic plan (one agent, one channel) at app.monochat.ai . For paid plans, see pricing . If you also handle Facebook Page messages, our guide to the Messenger 24-hour rule explains what you can send there and when. Key takeaways On Instagram, templates are reusable replies, not pre-approved outreach messages. Reply within 24 hours; a person can reply manually within 7 days with the human agent tag. Answer first, keep it short, and end with one question or a few buttons. Use up to 13 quick replies with labels of 20 characters or fewer, and accept typed answers too. Combine saved replies, buttons, automation and AI so every customer gets a fast, consistent answer. Sources Meta: Instagram quick replies Meta: Instagram Messaging API, send messages Meta: Instagram private replies Meta: Messenger Platform and IG Messaging API policy On this page How Instagram DM templates work Rules to know before you use templates How to write a good Instagram DM template 30 Instagram DM templates for business Turning templates into quick replies and flows How to use Instagram DM templates in MonoChat Key takeaways Sources Put this into practice with MonoChat Instagram DM automation Unified team inbox Workflow automation Get Started For Free Put this into practice with MonoChat Instagram DM automation Unified team inbox Workflow automation All guides FAQ Frequently asked questions Does Instagram have message templates like WhatsApp? Not in the same sense. WhatsApp requires pre-approved templates to message people outside its service window, while Instagram DMs work only inside a 24-hour reply window after the customer writes. On Instagram, a template is simply a reusable reply, saved in the app, in your inbox tool or inside an automated flow. What is the difference between saved replies and quick replies on Instagram? Saved replies are text snippets your team inserts while typing. Quick replies, in Meta's Messaging API, are tappable buttons shown under a message; the customer taps one instead of typing, and the button text is posted as their answer. How many quick reply buttons can an Instagram message have? Meta's documentation allows up to 13 quick reply buttons per message, with titles of up to 20 characters. Quick replies are currently not available on desktop, so your flow should also handle typed answers. Can I send an Instagram DM template to anyone? No. You can reply to people who messaged you first, within 24 hours of their message, or send one private reply to someone who commented on your content. Sending templates to people who never contacted you isn't supported. How do I personalize Instagram DM templates? Use the customer's first name, reference what they asked about (the product, the story, the post) and end with one clear question. In an inbox tool, variables such as name and order number can be filled in automatically. Related guides Keep reading on the same topic. Instagram DM Automation: Rules, Comment-to-DM and Examples Instagram What Meta allows when you automate Instagram DMs, how comment-to-DM really works, and five ready-made flows for sales, bookings and support. Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) Messenger How the Messenger standard messaging window works, what changed for message tags in April 2026, and the approved ways to reach customers after 24 hours. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Messenger 24-Hour Rule & Message Tags (2026) URL: https://monochat.ai/blog/messenger-24-hour-rule-message-tags > The Messenger 24-hour rule explained for 2026: what you can send inside the window, which message tags still work after April 2026, and what to do after it. Home Blog Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) Messenger Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) How the Messenger standard messaging window works, what changed for message tags in April 2026, and the approved ways to reach customers after 24 hours. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page What is the Messenger 24-hour rule? What can you send after 24 hours? Messenger vs Instagram vs WhatsApp windows Policy rules for Messenger bots How to stay inside the 24-hour window How to manage Messenger in MonoChat Key takeaways Sources The Messenger 24-hour rule says that once a person messages your Facebook Page, your business has up to 24 hours to reply, and inside that window you can send any message that follows Meta’s policies, including promotions. After 24 hours, standard messaging closes, and you can only reach the person through a short list of approved options. That list changed in 2026. Meta’s documentation states that from April 27, 2026, three long-standing message tags stopped working. This guide explains the window, what still works after it closes, and how to set up your Messenger inbox so you rarely run into the limit. What is the Messenger 24-hour rule? Meta calls it the standard messaging window : the 24-hour period in which you’re allowed to send messages to a person. Each new message from them starts a fresh 24 hours. Inside the window you can: Reply to questions and run automated conversations. Send follow-ups, even without a new question from the customer. Include promotional content, such as offers and product recommendations. Meta also expects you to respond as soon as possible within those 24 hours, because people expect a quick answer. What opens the 24-hour window? According to Meta’s policy, the window opens when a person: Sends your Page a message. Taps a call-to-action button, such as Get Started, in your Messenger conversation. Starts a conversation from a Click-to-Messenger ad. Messages you through a Messenger plugin or an m.me link with a reference. Reacts to a message. Opting in to marketing messages does not open a standard messaging window. What can you send after 24 hours? Here’s how the options compare as of October 2026. Option Who sends it Promotional? Key limits Human agent tag A person on your team No Manual replies within 7 days of the user’s message Utility messages Your system, using a template No Pre-approved templates for orders, accounts and appointments Marketing messages Your system, to subscribers Yes Only to people who opted in; Meta charges per message Sponsored Messages Ads Yes Must be labeled “Sponsored” and follow advertising policies Private reply Your system or team Policy applies One reply to a comment or visitor post, within 7 days One-time notification Your system Policy applies One message after the person explicitly asks to be notified Message tags: what changed in April 2026 Message tags were the classic way to send a non-promotional follow-up after 24 hours. Meta’s send-message documentation now states that, effective April 27, 2026, requests with these tags receive error code 100: CONFIRMED_EVENT_UPDATE ACCOUNT_UPDATE POST_PURCHASE_UPDATE If an older integration still sends these tags, those messages now fail. For order, account and appointment updates, Meta’s documentation now describes utility messages (below). Two rules apply to any tag that remains: tags may not carry promotional content, “including but not limited to deals, offers, coupons, and discounts”, and using a tag outside its approved use case can lead Meta to restrict your ability to message. The human agent tag The human agent tag lets a business representative manually respond to a person’s messages within a 7-day period. It exists for cases where a real person needs more than a day: a refund that needs approval, a technical issue waiting on another team, a weekend inquiry answered on Monday. Use it for: Human replies to a question the customer asked. Updates on an open support case. Don’t use it for: Automated or bot messages. Promotions, newsletters or re-engagement campaigns. Utility messages Utility messages are template-based messages for order or account status updates and appointment or event reminders, personalized with details such as the customer’s name or appointment date. Templates are created with the UTILITY category and, according to Meta, are typically approved within seconds. They can include text, images and buttons, and must not contain marketing material. Templates that look like marketing are rejected. Typical utility message: Hi Sam, your order #4821 has shipped and should arrive on Thursday. [Track order] Marketing messages To send promotions outside the window, people must first subscribe. Meta’s original Messenger marketing messages product (the notification_messages opt-in) is listed for deprecation on February 10, 2026, and businesses are directed to the newer Marketing Messages on Messenger API. Key points from Meta’s documentation: Messages go only to people who opted in. Meta charges the sending business for each marketing message. It’s offered through approved tech providers, and messages can’t be delivered to users in the European Union, Japan, South Korea, Australia or the United Kingdom. Sponsored Messages Sponsored Messages are paid messages that can be sent outside the window. They can be promotional or non-promotional, must be labeled “Sponsored” and follow Meta’s advertising policies. They’re Messenger-only. Private replies and one-time notifications A private reply lets you send a single message to someone who commented on your Page post or left a visitor post, within 7 days. It’s the basis of comment-to-DM flows. A one-time notification lets you send one follow-up after the window closes, but only after the person explicitly asked to be notified, for example when an item is back in stock. The token is single-use and expires within one year. Messenger vs Instagram vs WhatsApp windows If you run several channels, the windows look similar but differ in the details. Messenger Instagram DM WhatsApp Reply window 24 hours 24 hours 24 hours (customer service window) Human agent tag Yes, 7 days Yes, 7 days No Outreach after window Utility and marketing messages, Sponsored Messages Limited Approved templates to opted-in contacts Comment-to-DM Private reply, 7 days Private reply, 7 days Not applicable For Instagram specifics, read our Instagram DM automation guide . For WhatsApp’s customer service window , templates are the way to start conversations. Policy rules for Messenger bots The 24-hour rule isn’t the only policy that affects automation: Respond within 30 seconds. Meta requires automated bots to respond to any user input (typed text, quick replies, buttons, menu taps) within 30 seconds. If your Page is staffed by people rather than a bot, set its response classification in Page Settings under Advanced Messaging so this rule doesn’t apply. Disclose automation where the law requires it, at the start of a conversation, after a long gap and when switching from a person back to a bot. Meta highlights California and Germany and recommends disclosure everywhere. Fix violations fast. Meta sends policy notices to the Page Support Inbox. You have 7 days to fix an issue before messaging may be limited. How to stay inside the 24-hour window Most “after the window” problems are really response-time problems. A few habits keep you on the right side of the rule: Answer instantly with automation. A first reply in seconds, with buttons for the most common questions, resolves many conversations before a person is even needed. Route to the right agent. Questions that need a person go straight to the team or agent who can answer, not to a general queue. Watch the clock. Sort or filter open conversations by time since the customer’s last message so nothing ages past 24 hours unnoticed. Ask a question at the end. “Would you like me to send the tracking link here when it ships?” invites a reply, which renews the window. Move long journeys to the right channel. For reminders days or weeks later, ask for consent to message on WhatsApp and use approved templates there. Audit old integrations. Search your code and automations for the deprecated tags and replace them before customers miss updates. How to manage Messenger in MonoChat MonoChat connects your Facebook Page and Messenger to a shared team inbox , so your team answers Messenger next to Instagram, WhatsApp, TikTok and web chat with one customer history. Instant first replies. Automated replies, FAQs and business-hour flows answer the moment a message arrives, and AI replies hand over to a live agent when needed. Routing and assignment. Several agents reply from the same Page, with assignment, routing by intent and tags, so the right person answers inside the window. Comment-to-DM. Workflows turn post comments into private Messenger conversations, qualify the lead and continue with a bot or an agent. Catalog in chat. Share products directly in the conversation while the customer is still engaged. Analytics. Track response performance and conversions to spot where replies are slow. Build these flows in the no-code workflow builder , and see the Facebook Messenger platform page for the full feature list. You can start on the free Basic plan (one agent, one channel) at app.monochat.ai ; paid plans are on the pricing page . For reply wording you can reuse on Messenger too, see our Instagram DM templates and quick replies . Key takeaways You have 24 hours after a person’s message to send any policy-compliant message on Messenger, including promotions. Since April 27, 2026, the CONFIRMED_EVENT_UPDATE , ACCOUNT_UPDATE and POST_PURCHASE_UPDATE tags return an error. The human agent tag still allows manual replies within 7 days, never promotions. Use utility messages for transactional updates and marketing messages or Sponsored Messages for promotions. Fast first replies and good routing keep most conversations inside the window. Sources Meta: Messenger Platform and IG Messaging API policy Meta: Send a message (Messenger Platform) Meta: Utility messages (Messenger Platform) Meta: Marketing Messages on Messenger Meta: Messenger marketing messages (legacy) On this page What is the Messenger 24-hour rule? What can you send after 24 hours? Messenger vs Instagram vs WhatsApp windows Policy rules for Messenger bots How to stay inside the 24-hour window How to manage Messenger in MonoChat Key takeaways Sources Put this into practice with MonoChat Facebook Messenger automation Unified team inbox Workflow automation Get Started For Free Put this into practice with MonoChat Facebook Messenger automation Unified team inbox Workflow automation All guides FAQ Frequently asked questions What is the 24-hour rule on Facebook Messenger? When a person messages your Page or interacts with it in certain ways, your business has up to 24 hours to send messages, including promotional ones. After 24 hours, you can only message them through Meta's approved options, such as the human agent tag, utility messages or marketing messages to people who subscribed. Which Messenger message tags still work in 2026? Meta's documentation says that from April 27, 2026, requests using the CONFIRMED_EVENT_UPDATE, ACCOUNT_UPDATE and POST_PURCHASE_UPDATE tags return an error. The human agent tag, which lets a person reply manually within 7 days, is still documented. How long does the human agent tag last? The human agent tag lets a business representative manually respond to a person's messages within a 7-day period. It's for real human replies, such as support cases that need time, not for automated or promotional messages. Can I send promotions on Messenger after 24 hours? Not through standard messaging or tags. Promotional content outside the window needs Meta's marketing messages to people who opted in, or Sponsored Messages, which are ads labeled 'Sponsored'. Message tags may never carry deals, offers, coupons or discounts. What happens if I send a message after the window closes? The Send API returns an error saying the window has closed. Misusing tags to get around the window can lead Meta to restrict your Page's ability to send messages. Does the 24-hour rule apply to Instagram too? Yes. Instagram DMs have the same 24-hour reply window and also support the human agent tag. Some Messenger-only options, such as Sponsored Messages and one-time notifications, aren't available on Instagram. Related guides Keep reading on the same topic. Instagram DM Automation: Rules, Comment-to-DM and Examples Instagram What Meta allows when you automate Instagram DMs, how comment-to-DM really works, and five ready-made flows for sales, bookings and support. Instagram DM Templates and Quick Replies for Business: 30 Examples Instagram Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. TikTok Business Messaging: How to Reply to and Automate TikTok DMs TikTok What TikTok business accounts can do with direct messages, the rules of the Business Messaging API, and how to automate replies without losing the human touch. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # SMS vs WhatsApp for Business: Cost & Reach URL: https://monochat.ai/blog/sms-vs-whatsapp > SMS vs WhatsApp for business: compare cost per message, reach, features and rules with real 2026 prices, and learn when to use each channel or both together. Home Blog SMS vs WhatsApp for Business: Cost, Reach and When to Use Each Marketing SMS vs WhatsApp for Business: Cost, Reach and When to Use Each SMS reaches every mobile phone without internet; WhatsApp offers rich, two-way conversations and is often cheaper for transactional messages. Here is how they compare on cost, reach and features, with real prices. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page SMS vs WhatsApp at a glance SMS vs WhatsApp cost: real examples Reach: where each channel wins Features: what WhatsApp can do that SMS cannot Rules and compliance When to use SMS, when to use WhatsApp How to run SMS and WhatsApp together in MonoChat Sources SMS and WhatsApp solve different problems. SMS reaches every mobile phone, works without an internet connection and needs no app, which makes it the safest choice for critical alerts. WhatsApp offers rich, two-way conversations with images, buttons and forms, and its utility and authentication messages are usually cheaper than SMS in many countries. Most businesses get the best results by using WhatsApp as the main conversation channel and SMS as a fallback. The right choice depends on your customers’ country, the type of message and whether you expect a reply. This guide compares cost, reach, features and rules, with real 2026 prices. SMS vs WhatsApp at a glance SMS WhatsApp Business API Reach Any mobile phone with a signal People who use WhatsApp and are online Internet needed No Yes Pricing unit Per segment (160 plain characters, or 70 with emoji or non-Latin text) Per delivered message, by category and country Message length Long messages split into several billed segments One message, no segment charges Rich content Text and links (MMS in some markets) Images, video, documents, buttons, lists, carousels, forms Two-way conversations Possible with two-way numbers Built in for every message Sender identity Number or sender ID Business profile with name and logo Delivery and read status Delivery reports Sent, delivered and read statuses Rules for outreach Country-specific registration and consent rules Opt-in required; templates outside the 24-hour window Best for Critical alerts, fallback, customers without WhatsApp Conversations, support, rich notifications, campaigns SMS vs WhatsApp cost: real examples SMS is priced per segment , not per message. With Twilio, a message in the standard GSM-7 character set fits 160 characters in one segment; longer messages split into segments of 153 characters. If the message contains an emoji or non-Latin characters, it switches to UCS-2 encoding, where one segment holds only 70 characters (67 per segment in longer messages). A 200-character message with one emoji can cost three segments. WhatsApp is priced per delivered message , by category and the recipient’s country, with no segment charges. Since October 1, 2026, service replies inside the 24-hour window are charged too, at the same rate as utility messages, after the first 1,000 per business phone number each month. Our WhatsApp API pricing guide explains each category. Here is how one message compares, using Twilio’s published SMS prices and Meta’s October 2026 WhatsApp rate card: Recipient country SMS (Twilio, per segment) WhatsApp utility / authentication WhatsApp marketing United States $0.0083 plus a carrier fee of about $0.0025 to $0.005 $0.0034 $0.0250 United Kingdom $0.0560 to mobile numbers $0.0220 $0.0635 India $0.0832 $0.0014 $0.0118 What this means in practice: Transactional messages are usually cheaper on WhatsApp. In all three markets, a WhatsApp utility or authentication message costs less than one SMS segment. Marketing is closer, and sometimes SMS wins. In the US, a single-segment SMS plus carrier fees costs less than a WhatsApp marketing message. In India, WhatsApp marketing is far cheaper than Twilio’s SMS price. Long or emoji-heavy SMS gets expensive fast , because each extra segment is billed. Example: 10,000 order updates in the United Kingdom SMS, 1 segment each: 10,000 x $0.056 = $560 WhatsApp utility template: 10,000 x $0.022 = $220 If the SMS version runs to two segments because you add a tracking link and a personal greeting, it costs $1,120. The WhatsApp message can include a button to track the order at no extra charge. SMS also has costs outside the per-message price. In the US, application-to-person messaging on standard 10-digit numbers (A2P 10DLC) requires registration, which has its own onboarding fees. Reach: where each channel wins SMS wins on universal reach. Every mobile phone can receive a text, there is nothing to install and no data connection is needed. That matters for: Customers who do not use WhatsApp, which is more common in some countries than others. Moments when the customer may be offline, such as traveling or in an area with poor data coverage. Critical alerts that must arrive, such as fraud warnings or service outages. WhatsApp wins on engagement. In markets where most people use WhatsApp every day, it is where they already talk to friends and family, and they can answer you in the same chat. You also get a business profile with your name and logo, so customers know who is writing. Features: what WhatsApp can do that SMS cannot A plain SMS is text and a link. A WhatsApp message can carry much more: Buttons and lists so customers answer with one tap. Images, videos and documents , such as a product photo, a boarding pass or an invoice PDF. Carousels that show several products in one message. WhatsApp Flows , forms that open inside the chat for bookings, surveys or lead capture. Read statuses , so you know whether a message was read and not only delivered. Ongoing conversations with your team, an AI assistant or both, in the same thread. Compare the same appointment reminder on each channel. SMS: Bright Dental: Reminder of your appointment tomorrow at 10:00. Reply YES to confirm or call 020 0000 0000 to change. WhatsApp utility template with buttons: Hi Sara, this is a reminder of your appointment at Bright Dental tomorrow at 10:00. [Confirm] [Reschedule] If Sara taps Reschedule, the conversation continues in the same chat: an assistant offers new times, and a person can step in if needed. Rules and compliance Both channels require consent, but the rules work differently. WhatsApp requires opt-in. Meta says businesses must clearly state that a person is opting in to receive messages, name the business they are opting in to, and comply with applicable law. Outside the 24-hour customer service window , you can only send Meta-approved templates. Message quality also decides whether Meta raises your messaging limits. Read WhatsApp opt-in for how to collect consent. SMS is governed by telecom regulators and carriers in each country, with requirements such as sender registration and opt-out handling. The details vary by market, so check the rules for each country you send to. When to use SMS, when to use WhatsApp Use WhatsApp for: Customer support and sales conversations. Order, delivery and booking updates where customers may want to reply. Authentication codes in markets where WhatsApp is widely used. Campaigns to opted-in customers that benefit from images, buttons or product carousels. Use SMS for: Customers who do not have WhatsApp. Critical alerts that must reach people even without a data connection. A fallback when a WhatsApp message cannot be delivered. Short, one-way notices in markets where SMS is cheaper than WhatsApp marketing. Use both when reach and engagement matter equally: send on WhatsApp first and fall back to SMS when needed, or let customers choose the channel they prefer. How to run SMS and WhatsApp together in MonoChat In MonoChat, WhatsApp and SMS sit in the same unified team inbox , so you do not have to pick one channel or manage two tools. Connect both channels. WhatsApp connects through the official WhatsApp Business API . SMS connects through your Twilio account with the Twilio integration , for OTP codes, alerts, reminders and two-way conversations. Reply from one place. Inbound SMS and WhatsApp replies land in the shared inbox with agent assignment, tags, notes and customer history. Automate the channel choice. In workflow automation , you send SMS from workflow nodes, wait for replies and branch by response, and fall back to WhatsApp, email or a human agent. Let AI handle replies. AI routing understands inbound SMS, detects intent and routes the conversation to the right team, with human handoff when confidence is low. Estimate WhatsApp costs first. The bulk messaging calculator uses Meta’s October 2026 rate card, so you can compare it with your SMS costs before a campaign. MonoChat has a free Basic plan with one agent and one channel at app.monochat.ai ; see the pricing page for plans with more channels. SMS fees are billed by Twilio, and WhatsApp message fees follow Meta’s rates. Sources Meta for Developers: Pricing on the WhatsApp Business Platform Meta for Developers: Pricing for non-template messages Meta for Developers: Getting opt-in for WhatsApp Meta for Developers: Template messages overview Twilio: What is the SMS character limit? Twilio: SMS pricing for the United States Twilio: SMS pricing for the United Kingdom Twilio: SMS pricing for India On this page SMS vs WhatsApp at a glance SMS vs WhatsApp cost: real examples Reach: where each channel wins Features: what WhatsApp can do that SMS cannot Rules and compliance When to use SMS, when to use WhatsApp How to run SMS and WhatsApp together in MonoChat Sources Put this into practice with MonoChat Twilio SMS integration WhatsApp Business API Bulk messaging cost calculator Get Started For Free Put this into practice with MonoChat Twilio SMS integration WhatsApp Business API Bulk messaging cost calculator All guides FAQ Frequently asked questions Is WhatsApp cheaper than SMS for business? Often, but not always. For order updates, reminders and one-time codes, WhatsApp utility and authentication rates are usually lower than SMS, for example $0.0014 per message in India versus Twilio's published $0.0832 per SMS segment. Marketing messages on WhatsApp cost more, and in North America a WhatsApp marketing message ($0.025) costs more than a US SMS segment plus carrier fees. Which has better reach, SMS or WhatsApp? SMS reaches any mobile phone with a signal, with no app or internet connection needed. WhatsApp only reaches people who use WhatsApp and are online, but in markets where most people use it daily, it is where customers expect to talk to businesses. The best reach usually comes from using both. Can I send marketing messages on WhatsApp like SMS? Yes, through the WhatsApp Business API with approved marketing templates, sent to people who opted in to hear from your business. You cannot send free-form promotional text to anyone at any time; outside the 24-hour customer service window you must use approved templates. Should I send OTP codes by SMS or WhatsApp? Many businesses use WhatsApp authentication templates first and SMS as a fallback. WhatsApp authentication messages are often cheaper and arrive in the same app customers already use, while SMS still works for people who do not use WhatsApp or have no internet connection. Can customers reply to business SMS messages? Yes, if you send from a number that supports two-way messaging, such as a long code. Some sender types, like alphanumeric sender IDs, are one-way only. On WhatsApp, every business message can be replied to in the same chat. Related guides Keep reading on the same topic. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. WhatsApp Marketing: Strategy, Campaigns and Examples That Work Marketing A practical WhatsApp marketing playbook: build an opted-in list, choose the right message types, plan campaigns people answer, and measure what each one earns. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # TikTok Business Messaging: Reply & Automate DMs URL: https://monochat.ai/blog/tiktok-business-messaging > TikTok business messaging explained: reply to and automate TikTok DMs, the 48-hour messaging limits, welcome messages, keyword replies and team inbox setup. Home Blog TikTok Business Messaging: How to Reply to and Automate TikTok DMs TikTok TikTok Business Messaging: How to Reply to and Automate TikTok DMs What TikTok business accounts can do with direct messages, the rules of the Business Messaging API, and how to automate replies without losing the human touch. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page What is TikTok business messaging? TikTok DM rules and messaging limits TikTok automatic messages: welcome, keywords, questions, prompts How to reply to TikTok DMs faster TikTok vs Instagram vs Messenger messaging rules How to manage TikTok DMs in MonoChat Key takeaways Sources TikTok business messaging lets a business account receive and answer direct messages from people who found it on TikTok, through the TikTok app, TikTok Business Center or a connected platform using TikTok’s Business Messaging API. You can automate the first touch with a welcome message, keyword replies, suggested questions and chat prompts, and use a team inbox so several people can answer quickly. The rules are different from Instagram and Messenger: TikTok uses 48-hour windows and message counts rather than a single 24-hour limit. This guide explains what’s available, the limits you must respect, ready-to-use reply examples, and how to run TikTok DMs alongside your other channels. What is TikTok business messaging? Every TikTok account can send DMs, but business messaging adds tools built for companies: Automatic messages set up in the TikTok app or Business Center. The Business Messaging API , which lets approved third-party platforms receive DMs through webhooks and reply on the business’s behalf. Messaging ads , which send people from an ad straight into a conversation. TikTok describes the API as a way to connect organic and paid activity: someone who discovers you from a video or an ad lands in a conversation your team, or your automation, can handle in real time. Who can use it? Business accounts only. The Business Messaging API supports business accounts and Registered Business Accounts (business accounts verified with additional business details). Personal accounts aren’t eligible, but you can switch to a business account in the TikTok app settings. Automatic messages in the app and Business Center are available to accounts with Advanced Access and Verified Business Accounts, not to general TikTok accounts. Region matters. TikTok says the API isn’t yet available for business accounts signed up in the European Economic Area, Switzerland or the UK. For accounts signed up in the US, the platform you connect must have passed TikTok’s additional US data security review. The region is based on where the business account was signed up. TikTok DM rules and messaging limits These limits come from TikTok’s Business Messaging API documentation and apply to a business account’s non-mutual follow conversations handled through the API. Situation What you can send User sends the first message Up to 10 messages within the next 48 hours User replies to you Unlimited messages for 48 hours after each reply More than 48 hours since the user’s last reply A maximum of three more messages, until the user writes again Two more rules matter: No cold outreach. You may not start a conversation with, or message, a TikTok user who hasn’t started a conversation with you. TikTok Shop is separate. TikTok Shop messages are a different messaging system and aren’t managed through the Business Messaging API. In practice, the three “extra” messages after 48 hours are valuable. Use them for things the customer is waiting for, such as an answer you promised or a shipping update, and not for repeated sales pitches. What message types can you send? Through the API, a business can send: Text and image messages (image sharing isn’t available in every market). Q&A button cards : a question with answer buttons. The tapped answer is posted in the chat on the user’s behalf. Q&A text link cards : a question with tappable text links as answers. TikTok post messages, to share a video in the chat. Typing indicators and read receipts. TikTok automatic messages: welcome, keywords, questions, prompts TikTok offers four types of automatic messages. You can set them up in the TikTok app (Profile, menu, Business suite, Message center), in Business Center, or through a connected platform via the API. Feature What it does Limits from TikTok’s documentation Welcome message Greets people who message you for the first time Up to 250 characters in the app; one custom welcome message per account via the API Keyword reply Sends a set reply when a message exactly matches your keyword Keywords up to 40 characters, replies up to 500 characters (app) Suggested questions FAQs shown at the start of a chat; tapping one sends a preset answer Questions up to 80 characters, answers up to 200 (app); up to three per account via the API Chat prompts Topic buttons above the input box that start a conversation Up to six per account via the API To use them in the app, the setting “Receive messages from Everyone” must be on. Each message goes through moderation review: TikTok says app submissions get a decision within 1 to 5 business days, and via the API reviews usually take from a few seconds to 2 or 3 hours. You can’t edit a message while it’s under review. Example automatic messages Welcome message Hi! Thanks for messaging Nova Store. Ask us about sizes, delivery or returns, and a team member will reply here. Usually within an hour. Keyword reply for “price” Our prices start at $29. Tell us which product you saw in the video and we'll send the exact price and available sizes. Suggested questions Do you ship to my city? How do returns work? Is this item in stock? Chat prompts Track my order Product advice Talk to the team Note that keyword replies trigger on an exact match. Customers type in many ways (“how much”, “price?”, “cost”), so treat keyword replies as a safety net, and use a flow or an AI assistant to understand everything else. How to reply to TikTok DMs faster TikTok’s own best-practice guidance for messaging ads notes that prospects are more likely to continue a conversation if they receive a reply within 3 minutes. A few habits help you get close: Automate the first reply. A welcome message or a flow confirms you’ve seen the message and asks the first useful question. Ask for what you need up front. City, size, order number or budget. Q&A button cards make this one tap. Route by topic. Sales questions go to sales, order problems to support. Set expectations after hours. Tell people when the team is back, rather than leaving them waiting silently. Use the 48-hour windows wisely. End messages with a question so the customer replies and reopens unlimited messaging. Keep answers in one place. Prices, return policy and delivery times should be the same in DMs, comments and your website. Example DM conversation Customer: Hi! How much is the linen set from your video? Business: Hi! The linen set is $64. Which size do you need? [S] [M] [L] Customer: M Business: M is in stock. Where should we deliver? Customer: Austin Business: We deliver to Austin in 2–3 days. Here's your checkout link: [link] TikTok vs Instagram vs Messenger messaging rules TikTok Instagram Messenger Who starts User only User, or one private reply to a comment User, or one private reply to a comment Main window 48 hours (with message counts) 24 hours 24 hours After the window closes Up to three messages until the user replies Manual replies with the human agent tag, 7 days Manual replies with the human agent tag, 7 days Built-in automation Welcome, keyword replies, suggested questions, chat prompts Ice breakers, quick replies Get Started, quick replies For details on the other two, see our guides to Instagram DM automation and the Messenger 24-hour rule . How to manage TikTok DMs in MonoChat MonoChat is a TikTok Business Partner, so you can manage TikTok messages in the same inbox as WhatsApp, Instagram, Messenger, Telegram and web chat. Here’s what that looks like in practice: One team inbox. TikTok DMs land in the shared team inbox with assignment, tags, SLA tracking and the customer’s history across channels, so nobody answers the same question twice. Routing. Route DMs by intent, keywords, tags or business rules to the right team or queue, and track response times. AI replies with handoff. An AI assistant answers common questions, collects details such as city, size or budget, and hands over to an agent when needed. Workflows. In the no-code workflow builder , build journeys with branching questions, wait steps and follow-ups, and trigger actions such as creating a CRM lead, opening a ticket or booking an appointment. Reporting. Track response time, reply rate, resolution and agent performance in analytics . To get started, sign up at app.monochat.ai (the free Basic plan includes one agent and one channel) and connect your TikTok business account. The TikTok platform page has the connection steps and supported features, and pricing lists the paid plans. Keep TikTok’s regional availability in mind: accounts signed up in the EEA, Switzerland or the UK can’t use the Business Messaging API yet. For reply wording you can adapt to TikTok, our Instagram DM templates and quick replies work well with small changes. Key takeaways TikTok business messaging is for business accounts; personal accounts must switch first. You can’t message users first. After their first message you can send up to 10 messages in 48 hours, unlimited for 48 hours after each reply, then three more until they write again. Welcome messages, keyword replies, suggested questions and chat prompts automate the first touch; each one is reviewed before it goes live. The Business Messaging API isn’t available for accounts signed up in the EEA, Switzerland or the UK, and TikTok Shop messages are separate. Reply fast, route well and keep TikTok in the same inbox as your other channels. Sources TikTok API for Business: Business Messaging API TikTok API for Business: Access to Business Messaging API TikTok API for Business: Manage direct messages for a Business Account TikTok API for Business: Messaging limits TikTok for Business: About automatic messages TikTok for Business: Set up automatic messages in the TikTok app TikTok for Business: Messaging Ads best practices On this page What is TikTok business messaging? TikTok DM rules and messaging limits TikTok automatic messages: welcome, keywords, questions, prompts How to reply to TikTok DMs faster TikTok vs Instagram vs Messenger messaging rules How to manage TikTok DMs in MonoChat Key takeaways Sources Put this into practice with MonoChat TikTok DM automation MonoChat is a TikTok Business Partner Unified team inbox Workflow automation Get Started For Free Put this into practice with MonoChat TikTok DM automation MonoChat is a TikTok Business Partner Unified team inbox Workflow automation All guides FAQ Frequently asked questions Can I automate TikTok DMs? Yes. Eligible business accounts can set up a welcome message, keyword replies, suggested questions and chat prompts in the TikTok app or Business Center. For full automation and a team inbox, TikTok's Business Messaging API lets approved platforms receive and answer DMs on your behalf. How long do I have to reply to a TikTok DM as a business? Under the Business Messaging API, after a user's first message a business can send up to 10 messages in the next 48 hours. Each time the user replies, you get 48 hours of unlimited messages. After 48 hours without a reply, you can send at most three more messages until they write again. These limits apply to non-mutual follow conversations. Can a business send the first DM on TikTok? Not through the Business Messaging API. TikTok's documentation prohibits initiating a conversation or messaging any user who hasn't started a conversation with you. Is TikTok business messaging available in Europe? TikTok says the Business Messaging API is not yet available for business accounts signed up in the European Economic Area, Switzerland or the UK. For accounts signed up in the US, the integrating platform must pass an additional US data security review. Can I manage TikTok Shop messages with the Business Messaging API? No. TikTok states that TikTok Business Messaging and TikTok Shop Messaging are separate systems, and the Business Messaging API doesn't manage TikTok Shop messages. How fast should I reply to TikTok messages? As fast as you can. TikTok's best-practice guidance for messaging ads notes that prospects are more likely to continue a conversation when they get a reply within 3 minutes, which is why automated first replies are worth setting up. Related guides Keep reading on the same topic. Instagram DM Automation: Rules, Comment-to-DM and Examples Instagram What Meta allows when you automate Instagram DMs, how comment-to-DM really works, and five ready-made flows for sales, bookings and support. Instagram DM Templates and Quick Replies for Business: 30 Examples Instagram Thirty short, ready-to-adapt Instagram DM replies for sales, support and bookings, and how to turn them into saved replies, quick reply buttons and automated flows. Facebook Messenger 24-Hour Rule and Message Tags Explained (2026) Messenger How the Messenger standard messaging window works, what changed for message tags in April 2026, and the approved ways to reach customers after 24 hours. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp AI Chatbot Policy 2026: What's Allowed URL: https://monochat.ai/blog/whatsapp-ai-chatbot-policy-2026 > WhatsApp Home Blog WhatsApp's 2026 AI chatbot policy: what's allowed for businesses AI WhatsApp's 2026 AI chatbot policy: what's allowed for businesses Meta changed WhatsApp's business terms in 2026 to keep general-purpose AI assistants off the platform. Here is what the rule says, who it affects, what is still allowed, and how to keep your AI chatbot compliant. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page What changed in WhatsApp’s AI policy in 2026? Who is an “AI Provider” under the new terms? What is still allowed for businesses? What is not allowed? The exception: EEA and Brazil The rules every AI chatbot on WhatsApp must follow What does an AI chatbot cost on WhatsApp now? Compliance checklist for your WhatsApp AI chatbot How MonoChat keeps your WhatsApp AI chatbot within the rules Sources WhatsApp’s 2026 AI chatbot policy does not ban AI chatbots for businesses. Since January 15, 2026, WhatsApp’s Business Solution Terms stop “AI Providers” from using the WhatsApp Business Platform to offer general-purpose AI assistants, where the AI itself is the main product, except for users in markets where Meta is legally required to allow it. If you use AI to serve your own customers, such as answering product questions, booking appointments or tracking orders, that use is still allowed, as long as you follow the normal messaging rules. Below we explain what changed, who it affects, what you can and cannot do, the data and pricing rules that come with it, and a checklist to keep your WhatsApp AI chatbot compliant. What changed in WhatsApp’s AI policy in 2026? Three updates matter for anyone running AI on WhatsApp this year. Date What changed Who it affects January 15, 2026 Business Solution Terms update: AI Providers may not offer AI as the primary functionality on the platform, except where Meta is legally required to permit it General-purpose AI assistant companies February 16, 2026 AI Providers pricing policy: Meta charges AI Providers for non-template messages in markets where it must support them AI Providers in those markets October 1, 2026 Meta resumes charging service messages for all other businesses, with 1,000 free per business phone number each month Every business replying on the API, including AI chatbots The Business Solution Terms page currently shows a last-modified date of March 6, 2026, and the WhatsApp Business Messaging Policy was last updated on September 23, 2026. Both are linked in the sources below. Who is an “AI Provider” under the new terms? The terms define AI Providers as providers and developers of artificial intelligence or machine learning technologies, including large language models, generative AI platforms, general-purpose AI assistants and similar technologies, as Meta determines. The key test is whether the AI is the primary functionality being offered, or whether it is incidental or ancillary to something else. Meta decides which side a use falls on. In practice: A company whose WhatsApp number exists so people can chat with its general-purpose assistant about anything is offering AI as the primary product. That is what the terms restrict. A store, clinic, airline or bank that uses AI to answer questions about its own products and services is using AI in support of its business. The AI is a means to deliver customer service, not the product itself. What is still allowed for businesses? If your AI is there to serve your customers, these uses remain within the rules: Answering questions about your products, services, prices, policies and opening hours Order tracking, returns, delivery changes and account questions Booking, rescheduling and cancelling appointments or reservations Qualifying leads and passing them to sales Collecting structured details, such as a form, an address or a photo of a damaged item Summarizing or translating chats for your agents Hiring an AI company as a service provider to run your bot, as the terms allow businesses to retain an AI Provider as a Third Party Service Provider What is not allowed? Offering a general-purpose AI assistant as your product on the WhatsApp Business Platform, outside the markets where Meta must permit it Training AI models on WhatsApp business data. The terms prohibit letting Business Solution Data, including anonymized, aggregated or derived forms, be used to create, develop, train or improve AI or machine learning models. The one exception is fine-tuning a model for your own exclusive use, without using the data to build or improve any other model. Automation with no way out. The Business Messaging Policy requires prompt, clear and direct escalation paths whenever you automate replies. Collecting sensitive identifiers in chat , such as full card numbers, financial account numbers or ID numbers Using AI to message people who did not opt in , or to start conversations without an approved template Meta can terminate an account and revoke access if it reasonably determines that the AI restrictions were breached, so it is worth checking where your use case sits before you scale it. If your account has already been restricted, our guide to a banned WhatsApp Business account covers the recovery steps. The exception: EEA and Brazil The terms allow these AI technologies to be made available to WhatsApp users whose phone numbers are registered with a European Economic Area or Brazil country code, in line with where Meta is legally required to permit this use. Meta also introduced an AI Providers pricing policy, effective February 16, 2026, under which AI Providers pay for each non-template message they deliver in markets where Meta must support them. Meta’s page lists how this changed over the year: Italy from February 16, Brazil and the other EEA countries from March 11, and, after an update on May 12, 2026, Brazil remains the listed market. Ordinary businesses are not charged under this policy; they follow the standard rate card. The rules every AI chatbot on WhatsApp must follow The AI-specific terms sit on top of the normal WhatsApp Business Platform rules. Your bot must respect all of them. Stay inside the 24-hour customer service window Your AI can reply freely only within 24 hours of the customer’s last message. Outside the customer service window , it can only send approved template messages , and only to people who opted in. Provide a real escalation path The Business Messaging Policy names acceptable paths: an in-chat transfer to a human agent, a phone number, email, web support on your site, in-store visits or a support form. An in-chat handover with full history is the smoothest for the customer. Do not mislead The policy says businesses must not confuse, deceive or mislead people, or impersonate another business. Keep your AI’s persona honest about who it represents, and keep its answers grounded in your actual policies, since an invented refund rule is still your business’s promise. Respect privacy and data rules You need the notices and consents required by law and a published privacy policy. Do not use data obtained from WhatsApp about a person for anything other than supporting your messaging with that person, and do not forward one customer’s chat to another. What does an AI chatbot cost on WhatsApp now? For businesses that are not AI Providers, AI replies are priced like any other message. Since October 1, 2026: Free-form replies inside the customer service window are service messages . Each business phone number gets 1,000 free per month (no rollover); after that, Meta charges the service rate for the recipient’s market. Messages in a free entry point window, opened when you reply to someone who came from a Click-to-WhatsApp ad, are not charged. Meta says this window may remain open for up to 7 days. Messages sent through Meta’s own Meta Business Agent are billed differently, through a per-token charge, and remain charged even in a free entry point window. Example: an AI assistant that sends 3,000 replies a month to customers in Mexico from one number pays for 2,000 of them. At the October 2026 service rate of $0.0085, that is about $17 in Meta fees, plus whatever your AI model costs. Use the bulk messaging calculator for message fees and the AI cost calculator for model costs. Compliance checklist for your WhatsApp AI chatbot Purpose: the AI answers questions about your own business, not general questions about anything. Scope: instructions restrict the bot to your topics and tell it to decline the rest politely. Grounding: answers come from your documents and systems, not from the model’s memory. Handover: customers can reach a person, and the bot offers it when it cannot help. Window and templates: proactive messages use approved templates and go only to opted-in contacts. Data: no full card or ID numbers in chat; WhatsApp data is not used to train shared models. Transparency: the bot is honest about which business it represents. Review: someone reads a sample of AI conversations every week and fixes wrong answers. A sample opening message that sets the right expectations: Hi, I’m the virtual assistant for [Business]. I can help with orders, delivery, returns and bookings. Type “agent” at any time to talk to our team. And a polite scope refusal: I can only help with questions about [Business] orders and services. For anything else, I’m not the right assistant, but I’m happy to help with your order or connect you with our team. How MonoChat keeps your WhatsApp AI chatbot within the rules MonoChat is an official Meta Business Partner, and its WhatsApp chatbot is built for the allowed use case: AI that serves your customers on your own WhatsApp Business number. Grounded answers. The AI knowledge base indexes your PDFs, spreadsheets, web pages and text, organized into scopes such as support, sales or policies, so the assistant answers from your content instead of guessing. Your instructions, your model. You write the assistant’s instructions and choose the model, including OpenAI, Anthropic, Google Gemini or your own with your own API keys, through AI assistants and chatbots . Built-in handover. When a case is complex or the customer asks for a person, the conversation is routed to the right agent in the shared inbox with the full history, and the agent replies from the same number. Templates and windows handled. Follow-ups outside the 24-hour window go out as approved template messages from the same platform. Guided flows where precision matters. For steps like refunds or bookings, the no-code workflow automation builder adds conditions, approvals by routing to a person, and calls to your systems. To go deeper on design and setup, read how to build a WhatsApp chatbot , and see WhatsApp customer service at scale for how AI fits into a support team. You can start on the free Basic plan at app.monochat.ai . This article explains Meta’s published terms and policies as of October 2026 and is not legal advice. If your use case is close to the line, read the terms in full and check with your legal team. Sources WhatsApp Business Solution Terms WhatsApp Business Messaging Policy AI Providers pricing policy (Meta for Developers) Pricing on the WhatsApp Business Platform (Meta for Developers) Meta Business Agent Platform overview (Meta for Developers) On this page What changed in WhatsApp’s AI policy in 2026? Who is an “AI Provider” under the new terms? What is still allowed for businesses? What is not allowed? The exception: EEA and Brazil The rules every AI chatbot on WhatsApp must follow What does an AI chatbot cost on WhatsApp now? Compliance checklist for your WhatsApp AI chatbot How MonoChat keeps your WhatsApp AI chatbot within the rules Sources Put this into practice with MonoChat WhatsApp chatbot AI assistants and chatbots AI knowledge base Get Started For Free Put this into practice with MonoChat WhatsApp chatbot AI assistants and chatbots AI knowledge base All guides FAQ Frequently asked questions Did WhatsApp ban AI chatbots in 2026? No. WhatsApp banned AI providers from offering general-purpose AI assistants as the main product on the WhatsApp Business Platform, effective January 15, 2026. Businesses that use AI to support their own customers, for example to answer questions, book appointments or track orders, can keep doing so. Who counts as an AI Provider under WhatsApp's terms? The Business Solution Terms define AI Providers as providers and developers of artificial intelligence or machine learning technologies, including large language models, generative AI platforms and general-purpose AI assistants, as Meta determines. The restriction applies when that AI is the primary functionality being offered, not when it is incidental or ancillary to another service. Can general-purpose AI assistants still run on WhatsApp anywhere? The terms allow them for WhatsApp users with phone numbers registered to a European Economic Area or Brazil country code, where Meta is legally required to permit it. Meta has also set separate per-message pricing for AI Providers in markets where it is legally required to support them; as of its May 12, 2026 update, that charge applies to Brazil. Can I train an AI model on my WhatsApp conversations? Not in general. The terms prohibit letting WhatsApp Business Solution Data, including anonymized, aggregated or derived data, be used to create, develop, train or improve AI models. The exception is fine-tuning a model for your own exclusive use, as long as the data is not used to build or improve any other model. Does my AI chatbot need a human handover on WhatsApp? Yes. The WhatsApp Business Messaging Policy allows automation inside the 24-hour customer service window but requires prompt, clear and direct escalation paths, such as an in-chat transfer to a human agent, a phone number, email, web support, an in-store visit or a support form. Does the October 2026 service message charge apply to AI chatbots? For regular businesses, yes: replies from your chatbot inside the customer service window are service messages, charged after the first 1,000 per business phone number each month since October 1, 2026. AI Providers are priced under a separate AI Providers pricing policy instead. Related guides Keep reading on the same topic. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It WhatsApp A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. WhatsApp customer service: how to support customers at scale Customer service A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Appointment Booking & Reminders URL: https://monochat.ai/blog/whatsapp-appointment-booking > Set up WhatsApp appointment booking and reminders: booking flows, utility template examples, reschedule buttons and real costs. Cut no-shows with one tap. Home Blog WhatsApp Appointment Booking and Reminders: A Complete Setup Guide WhatsApp WhatsApp Appointment Booking and Reminders: A Complete Setup Guide Customers already message you on WhatsApp. Here is how to turn those messages into booked appointments, and how to send reminders they can confirm or move with one tap. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page Can you book appointments on WhatsApp? How WhatsApp appointment booking works, step by step How to send WhatsApp appointment reminders How much do WhatsApp appointment reminders cost? How to set up WhatsApp appointment booking in MonoChat Sources WhatsApp appointment booking lets customers choose a service, date and time inside a WhatsApp chat and get an instant confirmation, without calling you or visiting a website. You set it up on the WhatsApp Business API with a booking flow (quick-reply buttons or a WhatsApp Flows form) connected to your calendar, then send reminders as approved utility template messages with Confirm, Reschedule and Cancel buttons. The result is fewer phone calls during busy hours, bookings that come in at night, and fewer no-shows because people can move an appointment with one tap instead of just not turning up. This guide walks through the booking flow, the reminder schedule, template wording, costs and the rules that keep your messages compliant. Can you book appointments on WhatsApp? Yes, but not with the WhatsApp Business app alone. The app gives you greeting and away messages, quick replies and labels, which is fine for a few manual bookings a day. Automated booking needs the WhatsApp Business API (the WhatsApp Business Platform), because that is where you get: Interactive buttons and lists your booking bot can use WhatsApp Flows , native forms that open inside the chat Approved template messages , which you need to send reminders after the 24-hour window Integrations with your booking system or calendar What you need WhatsApp Business app WhatsApp Business API Customers can message to book Yes, booked by hand Yes, automated Booking form inside the chat No Yes, WhatsApp Flows Live availability from your calendar No Yes, through integrations Scheduled reminder per appointment No Yes, template messages Several staff answering Limited linked devices Shared team inbox How WhatsApp appointment booking works, step by step A good booking conversation asks only what it needs, in the order a receptionist would. The customer starts the chat from your website button, Instagram bio, Google profile or a QR code at reception. See our guide to WhatsApp links and QR codes . The bot greets and asks what they need , with buttons for your main services. It narrows down the details: location, staff member, preferred day. It offers free slots from your calendar as buttons. It collects the name and any notes , and confirms the booking. It schedules the reminders and hands complex requests to a person. Here is what that looks like in practice: Customer: Hi, I'd like to book a haircut Business: Hi! Which service would you like? [Women's cut] [Men's cut] [Cut & color] Customer: Men's cut Business: Great. Any preference for the barber? [Emre] [Jonas] [First available] Customer: First available Business: These times are free on Thursday: [10:00] [13:30] [17:15] Customer: 17:15 Business: Booked: Men's cut with Jonas, Thursday 17:15. We'll send a reminder the day before. Reply here any time to change it. Buttons or a WhatsApp Flows form? For two or three quick choices, buttons in the chat work well. For bookings that need several fields, a WhatsApp Flow is cleaner. A Flow is a multi-screen form that opens on top of the chat. Meta’s Flows components include a DatePicker and a CalendarPicker , and both can block specific unavailable dates, so customers can’t pick a day you are closed. A Flow can also load live options, such as time slots, from your own system through an endpoint. You can send a Flow during a conversation the customer started, as a message with a call-to-action button. You can also attach it to a template message with a Flow button, for example in a “Time to book your next checkup” reminder. Use buttons when: The booking has one service and few time options Most customers book the same thing Use a Flow when: You need service, staff, date, time and notes together You want a calendar view rather than a list of times You ask intake questions before the visit How to send WhatsApp appointment reminders Reminders are where WhatsApp pays off most. A reminder people can answer with one tap turns a silent no-show into a rescheduled slot. The 24-hour rule for reminders When a customer messages you, a 24-hour customer service window opens. Inside it you can send any message. Once it closes, you can only send approved template messages . Appointments are usually days away, so reminders almost always go out as templates. Utility or marketing? Meta classifies a template as utility when it is non-promotional and specific to, or requested by, the customer. A reminder about a booked appointment fits that definition. Templates with mixed content, such as a reminder plus a discount on another service, are classified as marketing . Meta can also recategorize a utility template that should be marketing, and repeated misuse can lead to restrictions on your utility templates. Keep reminders strictly about the appointment, and send offers separately to customers who opted in. For more template ideas, see our WhatsApp template message examples . Appointment reminder template examples Booking confirmation (utility): Hi {{1}}, your {{2}} with {{3}} is booked for {{4}} at {{5}}. Reply here if you need to make a change. [Add to calendar] [Get directions] Day-before reminder (utility): Hi {{1}}, a reminder that your {{2}} appointment is tomorrow, {{3}}, at {{4}}. Can you make it? [Confirm] [Reschedule] [Cancel] Preparation reminder (utility): Hi {{1}}, your {{2}} is on {{3}}. Please arrive 10 minutes early and bring {{4}}. Tap below if your plans have changed. [I’ll be there] [Reschedule] Rebooking reminder (often marketing, check the content): Hi {{1}}, it’s been a while since your last {{2}}. Would you like to book your next visit? [Book now] [Not now] The last one is a nudge to book something new rather than a notice about an existing booking, so expect it to be treated as marketing and send it only to customers who agreed to hear from you. Our WhatsApp opt-in guide covers how to collect that consent. When to send reminders Message When to send Purpose Confirmation Right after booking Confirms details, sets expectations Preparation note 2–3 days before, when needed Documents, fasting, patch tests Main reminder 24 hours before Confirm, reschedule or cancel Same-day reminder 2–3 hours before, for long or high-value visits Last check Follow-up After the visit Feedback or aftercare Don’t send more than you need. Two messages per appointment, confirmation and main reminder, are enough for most businesses. How much do WhatsApp appointment reminders cost? WhatsApp Business API pricing is per delivered template message, by category and the recipient’s country. According to Meta’s pricing documentation: Utility templates sent outside a customer service window are charged at the utility rate. Utility templates sent inside an open customer service window are also charged since October 1, 2026, and so are non-template (service) replies after the first 1,000 per business phone number each month. A confirmation sent while the customer is still chatting with your booking bot is inside the window. That makes the main reminder the message you typically pay for. As an example, using the utility rates in our bulk messaging calculator , 500 day-before reminders a month would cost about $11.00 in Meta fees for recipients in the United Kingdom ($0.022 each) and about $3.40 in Brazil ($0.0068 each). Rates differ by country and change over time, so check the calculator for your market. How to set up WhatsApp appointment booking in MonoChat MonoChat connects your number through the official WhatsApp Business API, and you build booking and reminders without code. 1. Connect WhatsApp and keep your app if you want Sign up at app.monochat.ai and connect your number. With WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number. 2. Build the booking flow Use the no-code workflow automation builder or a WhatsApp Flows form to collect service, staff, date, time, name and notes in the order you prefer. Flows can load live options such as appointment slots, and every submission can continue the journey with routing or a confirmation. 3. Connect your availability Use the time rules you define in MonoChat, or connect your booking system or calendar through custom functions, webhooks or the API, so the assistant checks free times and creates real appointments during the chat. 4. Schedule reminders with approved templates Create your reminder templates in MonoChat, submit them for approval and attach them to the booking. Reminders go out at the times you set, filled with the booking details and one-tap buttons. If appointments are created in your own software, it can send them to MonoChat through the API or webhooks, and the reminder workflow takes over. 5. Let replies update the day Confirmations are tagged, Reschedule offers new free slots in the same chat, and cancellations are flagged to your team so they can fill the slot. Requests the bot shouldn’t handle go to a person in the shared inbox with the full conversation. An AI assistant can also answer questions such as “Do you have parking?” from your knowledge base. Our WhatsApp chatbot guide explains how to design that assistant. For industry examples, see WhatsApp appointment booking for salons , salon appointment reminders and appointment booking for clinics . The free Basic plan covers 1 agent and 1 channel; see the pricing page for larger teams. Sources Send messages and the customer service window (Meta for Developers) Template categorization (Meta for Developers) WhatsApp Flows components (Meta for Developers) Send a Flow message (Meta for Developers) Pricing on the WhatsApp Business Platform (Meta for Developers) On this page Can you book appointments on WhatsApp? How WhatsApp appointment booking works, step by step How to send WhatsApp appointment reminders How much do WhatsApp appointment reminders cost? How to set up WhatsApp appointment booking in MonoChat Sources Put this into practice with MonoChat WhatsApp Flows Salon appointment booking Clinic appointment booking Bulk messaging calculator Get Started For Free Put this into practice with MonoChat WhatsApp Flows Salon appointment booking Clinic appointment booking Bulk messaging calculator All guides FAQ Frequently asked questions How do I set up appointment booking on WhatsApp? Connect your number to the WhatsApp Business API through a platform, then build a booking flow that asks for the service, date and time and confirms the slot. Use quick-reply buttons for short choices or a WhatsApp Flows form for multi-step bookings, and connect your calendar so only free slots are offered. Can I send appointment reminders on WhatsApp automatically? Yes, with the WhatsApp Business API. Reminders sent more than 24 hours after the customer's last message must use an approved template message, which a scheduled workflow can send at the times you choose. The WhatsApp Business app alone doesn't schedule reminders per appointment. Are WhatsApp appointment reminders marketing or utility messages? A reminder about an appointment the customer booked is normally a utility message, because it is specific to the customer and non-promotional. If you add an offer or upsell to the same template, Meta treats it as marketing, which costs more. How much does a WhatsApp appointment reminder cost? Meta charges per delivered template message, by category and the recipient's country. A utility reminder is charged at the utility rate, and since October 1, 2026 that includes utility templates sent inside an open customer service window. Use our bulk messaging calculator to estimate your monthly cost. Can customers reschedule from a WhatsApp reminder? Yes. Add quick-reply buttons such as Confirm, Reschedule and Cancel to the template. When the customer taps Reschedule, a new customer service window opens and your booking flow can offer free slots in the same chat. Related guides Keep reading on the same topic. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Auto Reply Messages: Setup + Samples URL: https://monochat.ai/blog/whatsapp-auto-reply-messages > Set up a WhatsApp auto reply message in the Business app or the API, with 25+ greeting, away and FAQ samples you can copy, plus the 2026 rules and costs. Home Blog WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) WhatsApp WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) How to set up WhatsApp greeting, away and FAQ auto replies in the Business app and on the API, what changed with Meta's 2026 pricing, and ready-to-use sample messages. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page What types of WhatsApp auto replies are there? How to set up a greeting message in the WhatsApp Business app How to set up an away message How to use quick replies for FAQ answers How do WhatsApp auto replies work on the API? WhatsApp auto reply message samples Best practices for WhatsApp auto replies How to set up WhatsApp auto replies in MonoChat Sources A WhatsApp auto reply message is a reply your business sends automatically when a customer writes to you. In the WhatsApp Business app you get two built-in types, a greeting message for first contact and an away message for when you are closed, plus quick replies that let you send saved answers in a few taps. On the WhatsApp Business API, auto replies are built in the platform connected to your number and can be as smart as you need, from a simple after-hours notice to an AI assistant. This guide shows how to set up each option, which rules apply in 2026 (including Meta’s new charge for service messages), and gives you more than 25 sample messages you can copy and adapt. What types of WhatsApp auto replies are there? Before you write anything, pick the right kind of automation for the job. Type Where it exists When it is sent Best for Greeting message Business app When someone starts a conversation with you Welcoming new customers, setting expectations Away message Business app When someone writes outside your set hours Saying when you will reply Quick replies Business app (and most API inboxes as saved replies) When you or an agent choose to send them Answering repeated questions fast Rule-based auto reply API platform When a keyword, button tap or time condition matches Menus, FAQs, routing AI auto reply API platform On any message, answered from your content Free-text questions, many topics, many languages The Business app options are simple and free, but they send the same text to everyone. API auto replies can react to what the customer actually wrote, route the chat to the right team and work across several agents on one number. If you are unsure which one you need, our comparison of the WhatsApp Business app vs API walks through the trade-offs. How to set up a greeting message in the WhatsApp Business app WhatsApp describes the greeting message as a custom welcome sent automatically when a new customer starts a conversation with your business. To turn it on: Open the WhatsApp Business app and go to Business tools (shown as Tools in newer versions). Tap Greeting message and switch it on. Edit the text. Keep it short and tell people what to do next. Choose who receives it if your version of the app offers that option. Save. Menu names move around between app versions and between Android and iPhone, so if you cannot find an option, check WhatsApp’s own help article for your device (linked in the sources below). Before you switch it on, complete your business profile: business name, description, hours, address and website. WhatsApp calls the profile your digital storefront, and customers see it before they write. A complete profile makes your greeting shorter, because you do not need to repeat basic facts. How to set up an away message An away message answers people who write outside your business hours so they know when to expect a reply. In Business tools , tap Away message and switch it on. Write the message. Always say when you will be back. Choose when it is sent. Tying it to your business hours is the usual choice, and a custom schedule is handy for holidays. Choose who receives it if the option is shown, then save. Tip: if the away message follows your business hours, check that the hours in your profile are correct, including weekends. A wrong schedule is an easy way to send customers an away message in the middle of the day. How to use quick replies for FAQ answers Quick replies are saved messages for questions you answer all the time: prices, opening hours, delivery, how to order. You give each one a shortcut that starts with a slash, such as /hours or /delivery , and when you type the shortcut in a chat, WhatsApp suggests the saved text. In Business tools , tap Quick replies , then add a new one. Write the message. Set a shortcut such as /hours . Save. In any chat, type the shortcut and pick the suggested reply. Quick replies are not automatic: a person still has to send them. They save time, but they do not answer anyone while you are asleep. That is where API automation comes in. How do WhatsApp auto replies work on the API? The WhatsApp Business API (officially the WhatsApp Business Platform) has no settings screen of its own, so there is no greeting or away switch. Instead, the platform you connect it to receives each incoming message and decides what to send back. That gives you more control, but a few Meta rules apply. The 24-hour customer service window When a customer messages you, a 24-hour customer service window opens, and it resets every time they write again. Inside it you can send any reply, including automated ones. Once it closes, you can only reach the customer with an approved template message . Auto replies are always answers to an incoming message, so they fall inside the window. A path to a human is required The WhatsApp Business Messaging Policy allows automation when you reply during the 24-hour window, but it also requires prompt, clear and direct escalation paths. Meta lists examples: an in-chat transfer to a human agent, a phone number, email, web support on your site, in-store visits or a support form. In practice, every auto reply flow should tell people how to reach a person. What auto replies cost since October 1, 2026 Meta charges per message on the API. Since October 1, 2026, free-form replies inside the customer service window, called service messages , are charged again. According to Meta’s pricing page: Each business phone number gets 1,000 free service messages per month . The allowance resets monthly and unused messages do not roll over. From the 1,001st service message, Meta charges the published service rate for the recipient’s market. On the October 2026 rate card this matches the utility rate. Utility templates sent inside an open window are also charged since the same date. Messages in a free entry point window, which opens when you reply to someone who came from a Click-to-WhatsApp ad, are not charged. Meta says this window may remain open for up to 7 days. For example, a business that sends 4,000 automated and agent replies a month to UK customers from one number pays for 3,000 of them. At the October 2026 UK service rate of $0.022, that is about $66 for the month. The same volume to customers in India, at $0.0014 per message, is about $4.20. You can model your own volume in the bulk messaging calculator . The practical lesson: an auto reply that sends three separate bubbles costs three messages. Combine text where you can, and avoid sending an automatic “thanks for your message” followed immediately by a second automated answer. WhatsApp auto reply message samples Adapt these to your tone and replace the bracketed parts. Keep each message under a few lines and always end with a next step. Greeting messages Hi, thanks for messaging [Business]! Tell us what you need and we will reply within the hour during opening times (Mon-Fri, 9:00-18:00). Welcome to [Business]. To help you faster, reply with: 1 - Order status 2 - Book an appointment 3 - Talk to our team Hello and welcome! You can browse our catalog right here in WhatsApp. If you have a question about sizes or delivery, just ask. Hi! This is [Business]. We answer every message personally. Please share your order number if your question is about an order. Thanks for reaching out to [Clinic]. For appointments, send the day and time that suits you. For emergencies, call [phone number]. Away messages Thanks for your message. We are closed right now and will reply when we open at 9:00 tomorrow. For urgent help, call [phone number]. Hi! Our team is offline until Monday at 9:00. Leave your question here and we will answer first thing. We are closed for [holiday] from [date] to [date]. Orders placed online still ship on [date]. We will reply to every message when we are back. Thanks for writing to [Business]. Our hours are Mon-Sat, 10:00-19:00. We will get back to you as soon as we open. Our support team is busy right now. Your message is in the queue and someone will reply within [time]. You do not need to send it again. Quick replies for common questions /hours We are open Mon-Fri 9:00-18:00 and Sat 10:00-14:00. Closed on Sundays and public holidays. /delivery Standard delivery takes 2-4 working days. Orders placed before 14:00 ship the same day. /returns You can return unused items within [X] days. Reply "return" with your order number and we will send the steps. /payment We accept cards, bank transfer and cash on delivery. /location You can find us at [address]. Here is the map: [link] /order To order, send the product name, size and delivery address. We will confirm the total before you pay. API auto replies with buttons On the API you can add up to three reply buttons or a list menu, so the customer taps instead of typing. A good pattern: Hi [first name], thanks for contacting [Business]. What can we help with? [Track my order] [Book a visit] [Talk to a person] After hours, keep the same menu but change the last option: Our team is offline until 9:00. You can still track an order or book a visit now, or leave a message for the team. [Track my order] [Book a visit] [Leave a message] Best practices for WhatsApp auto replies Set expectations with a time. “We will reply soon” is vague. “We reply within 2 hours, Mon-Fri” is useful. Offer a way to a person. It keeps you within Meta’s policy and stops customers from feeling stuck. Do not ask for sensitive data. WhatsApp’s policy says not to ask people to share full card numbers, financial account numbers or ID numbers in chat. Avoid loops. If a customer has already received your greeting today, do not send it again on every message. Personalize where you can. On the API, use the customer’s name and the context of their message. Review monthly. Look at the questions that still reach your team and turn the common ones into quick replies or automated answers. How to set up WhatsApp auto replies in MonoChat MonoChat connects your number to the WhatsApp Business API , and with Coexistence you can keep using the WhatsApp Business app on the same number. Auto replies are then built in the no-code workflow automation builder: Choose a trigger. Start a flow from an incoming message, a button tap or a keyword. Add conditions. Branch on business hours, the customer’s language, a keyword or a contact field, so the after-hours reply differs from the daytime one. Send the reply. Use plain text, reply buttons or a list menu, and add delays where a pause feels more natural. Hand over. Route the conversation to the right team in the shared unified team inbox , with the full history, when the customer asks for a person or the flow cannot help. For questions that do not fit a menu, switch on an AI assistant. The WhatsApp chatbot answers from your own documents and web pages, replies in the customer’s language and passes the chat to an agent when needed. Our guide on how to build a WhatsApp chatbot covers that step in depth, and WhatsApp customer service at scale shows how auto replies fit into a full support setup. You can start on MonoChat’s free Basic plan with one agent and one channel at app.monochat.ai , and compare paid plans on the pricing page. Sources WhatsApp Business Messaging Policy WhatsApp Business app features How to use greeting messages (WhatsApp Help Center) How to use away messages (WhatsApp Help Center) How to use quick replies (WhatsApp Help Center) Pricing on the WhatsApp Business Platform (Meta for Developers) Interactive reply buttons messages (Meta for Developers) On this page What types of WhatsApp auto replies are there? How to set up a greeting message in the WhatsApp Business app How to set up an away message How to use quick replies for FAQ answers How do WhatsApp auto replies work on the API? WhatsApp auto reply message samples Best practices for WhatsApp auto replies How to set up WhatsApp auto replies in MonoChat Sources Put this into practice with MonoChat WhatsApp Business API Workflow automation WhatsApp chatbot Get Started For Free Put this into practice with MonoChat WhatsApp Business API Workflow automation WhatsApp chatbot All guides FAQ Frequently asked questions How do I set an auto reply on WhatsApp Business? In the WhatsApp Business app, open Business tools (Tools in newer versions) and turn on a greeting message, an away message, or both. Write the text, choose when it is sent and save. On the WhatsApp Business API there is no built-in switch, so you set auto replies up in the platform connected to your number. What is the difference between a greeting message and an away message? A greeting message welcomes someone who starts a conversation with your business, so it fires on first contact. An away message answers anyone who writes while you are unavailable, usually outside business hours. Many businesses use both: one to say hello and set expectations, the other to say when a person will reply. Can I send WhatsApp auto replies with the API? Yes. Any reply you send within 24 hours of the customer's last message can be automated, including greetings, after-hours notices and FAQ answers. Outside that 24-hour customer service window you can only send approved template messages. Meta's policy also requires a clear path to a person, such as a handover to an agent, a phone number or an email address. Are WhatsApp auto replies free? In the WhatsApp Business app they cost nothing. On the API, auto replies are service messages, and since October 1, 2026 Meta charges for them after the first 1,000 service messages per business phone number each month. The rate depends on the recipient's country. Can an auto reply answer different questions differently? Not in the Business app, where the greeting and away messages are the same for everyone. On the API you can use keyword rules, reply buttons, list menus or an AI assistant so each customer gets an answer that fits what they asked. Related guides Keep reading on the same topic. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. WhatsApp customer service: how to support customers at scale Customer service A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Blue Tick: How to Get Verified URL: https://monochat.ai/blog/whatsapp-blue-tick-meta-verified > Get the WhatsApp blue tick for your business: compare Meta Verified and Official Business Account, check the requirements, and follow the steps to apply. Home Blog WhatsApp Blue Tick: How to Get Meta Verified or an Official Business Account WhatsApp WhatsApp Blue Tick: How to Get Meta Verified or an Official Business Account There are two ways to get the blue tick next to your business name on WhatsApp. Which one applies depends on whether you use the WhatsApp Business app or the WhatsApp Business API. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page What does the blue tick on WhatsApp mean? Meta Verified vs Official Business Account: which route is yours? How to get Meta Verified on the WhatsApp Business app How to get Official Business Account status on the WhatsApp API Common reasons a WhatsApp verification request fails Verify your WhatsApp number with MonoChat Sources The WhatsApp blue tick is a verified badge that appears next to a business name. You get it in one of two ways: by subscribing to Meta Verified for Business in the WhatsApp Business app, or by requesting Official Business Account (OBA) status for a number on the WhatsApp Business API. Meta Verified is a paid subscription that Meta offers to eligible businesses; OBA status is a request you make in WhatsApp Manager after meeting a short list of requirements. Neither route is guaranteed. Meta decides who is eligible for Meta Verified and which OBA requests to approve. This guide explains both routes, what each one requires, and how to prepare so your application has the best chance. What does the blue tick on WhatsApp mean? The badge tells customers that WhatsApp has verified the account behind the chat. According to WhatsApp’s Help Center, verified badges mean an account has been verified based on its activity on WhatsApp and the information or documents the business has provided. A business without the badge shows as a regular Business account, which is the default for any business that signs up. For your customers, the badge answers one question: “Is this really the company, or someone pretending to be it?” That matters most when you: Send payment links, order updates or account notices Are a brand that scammers like to impersonate Run campaigns where people receive your first message before they have saved your number The badge does not change your messaging limits, template approval or pricing. It is a trust signal, not a feature unlock. Blue tick vs green tick If you have read older guides, you have seen the “WhatsApp green tick.” That was the previous look of the verified business badge. Meta’s current developer documentation says Official Business Account numbers have a blue checkmark beside their name. When people search for the green tick today, the blue tick is what they will get. Meta Verified vs Official Business Account: which route is yours? Your route depends on how your number is connected to WhatsApp. If you are not sure, read our comparison of the WhatsApp Business app vs API first. Meta Verified for Business Official Business Account (OBA) Works with WhatsApp Business app WhatsApp Business API (Business Platform) How you get it Subscribe in the app, if offered to you Submit a request in WhatsApp Manager or through the API Cost Paid monthly subscription, price shown in the app No request fee mentioned in Meta’s documentation Who decides Meta, based on your activity and interactions on WhatsApp Meta reviews each request Extras Impersonation protection, account support, multi-device features, a business web page Badge only If refused Option not shown; join the waitlist where offered Wait 30 days, then request again How to get Meta Verified on the WhatsApp Business app Meta Verified for Business on WhatsApp is a paid subscription. Meta’s Help Center lists four plans, Business Standard, Business Plus, Business Premium and Business Max. Every plan includes impersonation protection and in-app support, with prioritized support on the higher tiers. The subscription also now includes assignable multi-device access, so staff can answer from linked devices, and a business web page. Step 1: Check whether you are eligible Open the WhatsApp Business app and look in Settings or Business tools for Meta Verified . If you don’t see it, the subscription isn’t available to you yet. Meta says plans may be limited to certain businesses or locations, and that eligibility depends on your business activity and how many interactions you have with customers on WhatsApp. The plan Meta recommends to you reflects how much support it thinks your business needs. Step 2: Clean up your business profile first This is the step most businesses skip and regret. After you are verified, WhatsApp locks your business name, category, address, email and website. Your profile picture is locked for 20 days, and after that you can apply to change it twice every 60 days. If you change the locked business information later, your verification is cancelled and you have to subscribe again. Before you subscribe, check that: The business name matches your real, public brand name. The category, address, email and website are current. Your profile picture is the logo you plan to keep. Step 3: Subscribe and complete verification Tap Meta Verified, pick the plan offered to you and follow the in-app steps to confirm your business details. The price is shown in the app before you pay, and it varies by plan and location, so we don’t quote a figure here. What happens if you cancel Cancelling removes the badge and the paid features. Meta’s Help Center notes that cancelling also unlinks all but your four most recently used linked devices and takes your business web page offline, releasing its address for others to claim. If your team relies on several linked phones, plan for that before you cancel. How to get Official Business Account status on the WhatsApp API If your number runs on the WhatsApp Business API (also called the WhatsApp Business Platform), the badge comes from Official Business Account status. This is the route for businesses that use a shared team inbox , chatbots or campaigns through a platform. If you haven’t connected a number yet, start with how to get the WhatsApp Business API . OBA requirements Meta’s current documentation lists five criteria. Your business must: Comply with the WhatsApp Business Messaging Policy. Have been registered on the WhatsApp Business Platform for at least 30 days. Have a business portfolio verified through Business Verification in Meta Business Suite. Have two-step verification turned on for the phone number. Have an approved display name . Meta does not grant OBA status to numbers belonging to business employees, to test accounts, or to WhatsApp Business app numbers. Meeting the criteria makes you eligible to apply; it does not guarantee approval. How to request the blue tick in WhatsApp Manager Open WhatsApp Manager and go to Overview . Click the business phone number you want verified. Turn on two-step verification if it isn’t on already. Under Phone numbers > Profile > Official business account , click Submit Request . You can also submit the request through the API. Meta sends a notification with the decision. If the request is denied, you can’t appeal, but you can submit a new request after 30 days. A denial doesn’t stop you from using the API, and you can still edit your profile picture, email, website and description at any time. Get your display name approved first Your display name is the name customers see on your WhatsApp profile. Meta’s documentation explains that it only appears at the top of chats and in the chat list once it has been approved through display name verification. Before that, customers who haven’t saved your number see the number instead. Meta reviews names against its display name guidelines. As a rule of thumb: Use the name customers know you by, the same one on your website and signage. Avoid generic phrases (“Best Deals”, “Customer Support”) on their own. Keep capitalization normal, without all caps unless your brand is written that way. Meta lets you change a display name up to 10 times in 30 days, but numbers with OBA status have to contact Meta’s direct support to change it. Settle the name before you apply. Why the blue tick helps API numbers in particular Meta’s documentation notes that numbers without OBA status do not appear in WhatsApp search results, although your display name still shows for people who have saved your number. For a brand that wants customers to find and trust its number, OBA status closes that gap. Common reasons a WhatsApp verification request fails Most rejections come down to preparation. Before you apply on either route, check this list: Unverified business portfolio. Business Verification in Meta Business Suite has to be complete before an OBA request. New number. OBA needs at least 30 days on the platform. Mismatched names. The display name, your legal or trading name and your website should clearly belong to the same business. Policy issues. Quality warnings, template rejections or restrictions suggest a policy problem. Fix the cause before applying. Our guide to a banned or restricted WhatsApp Business account covers how. Outdated profile. An empty description, a broken website link or a placeholder logo makes the account look unfinished. Older articles often say you need press coverage or “notability” for the blue tick. Meta’s current OBA documentation lists the five criteria above instead. Strong public signals about your brand still help, but they are no longer the published bar. Verify your WhatsApp number with MonoChat MonoChat is an official Meta Business Partner and connects your number through the official WhatsApp Business API . That puts you on the Official Business Account route, and the setup work happens in the same place: Create or connect your WhatsApp Business account. MonoChat guides you through connecting your Meta business account, registering the number and setting up your profile. Complete Business Verification. Onboarding time depends on your Meta account status and business verification, and MonoChat helps you through the steps so you can go live as fast as possible. Build a clean profile. Add the display name, description, website and logo you plan to keep. Use the number for 30 days. Run real conversations from the shared inbox while you wait out the 30-day minimum. Submit the OBA request in WhatsApp Manager once the criteria are met. Already using the WhatsApp Business app on that number? With WhatsApp Coexistence you can keep the app on your phone and add the API on the same number. Meta’s OBA documentation excludes WhatsApp Business app numbers, so check in WhatsApp Manager which verification route Meta shows for your number before you apply. What you gain while you wait The badge is only one part of trust. Customers also judge you by how fast and consistently you answer. In MonoChat, your team answers WhatsApp, Instagram, Messenger and web chat from one unified team inbox , with assignment and a shared customer history. An AI assistant can reply around the clock and hand over to a person when needed. You can start on the free Basic plan (1 agent, 1 channel) at app.monochat.ai , and compare paid plans on the pricing page . Sources About Meta Verified for Business on WhatsApp (WhatsApp Help Center) About connecting with businesses (WhatsApp Help Center) Official Business Accounts (Meta for Developers) Display names (Meta for Developers) Onboard WhatsApp Business app users / Coexistence (Meta for Developers) On this page What does the blue tick on WhatsApp mean? Meta Verified vs Official Business Account: which route is yours? How to get Meta Verified on the WhatsApp Business app How to get Official Business Account status on the WhatsApp API Common reasons a WhatsApp verification request fails Verify your WhatsApp number with MonoChat Sources Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Unified team inbox Get Started For Free Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Unified team inbox All guides FAQ Frequently asked questions How do I get the blue tick on WhatsApp Business? If you use the WhatsApp Business app, check Settings or Business tools for a Meta Verified option and subscribe if it is offered to you. If you use the WhatsApp Business API, request Official Business Account status for your phone number in WhatsApp Manager once you meet Meta's requirements. Is the WhatsApp blue tick free? Meta Verified for Business is a paid monthly subscription, and the price shown in the app depends on the plan and your location. Meta's documentation for Official Business Account status on the API does not mention a fee for the request itself, though you still pay normal messaging charges for the API. What happened to the WhatsApp green tick? The green checkmark was the earlier look of WhatsApp's verified business badge. Meta's current developer documentation describes Official Business Account numbers as having a blue checkmark beside their name. Why was my Official Business Account request rejected? Meta does not grant the status to every number that applies, and denials cannot be appealed. Check that your business portfolio is verified, two-step verification is on, your display name is approved and you have been on the platform for at least 30 days, then submit a new request after 30 days. Do I lose the blue tick if I change my business name? With Meta Verified in the WhatsApp Business app, changing your locked business information cancels the verification and you have to subscribe again. With an Official Business Account, a display name change has to go through Meta's direct support. Related guides Keep reading on the same topic. How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) WhatsApp You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It WhatsApp A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Bulk Message Without Getting Banned URL: https://monochat.ai/blog/whatsapp-bulk-message-without-ban > WhatsApp bulk message guide: send campaigns through the official API with opt-in, approved templates and the right limits, so your number stays safe. Home Blog How to Send WhatsApp Bulk Messages Without Getting Banned WhatsApp How to Send WhatsApp Bulk Messages Without Getting Banned Bulk messaging on WhatsApp is allowed when you do it the official way. Here is the setup, the limits Meta enforces, and a checklist that keeps your number healthy. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page Why WhatsApp numbers get banned for bulk messaging Official API vs unofficial bulk senders WhatsApp messaging limits explained A 10-step checklist for safe WhatsApp bulk messaging What a good bulk message looks like How much WhatsApp bulk messages cost How to send WhatsApp bulk messages with MonoChat Sources You can send WhatsApp bulk messages without getting banned by using the official WhatsApp Business Platform (the API), sending only Meta-approved templates, and messaging only people who opted in. Your messages also have to stay relevant enough that recipients do not block or report you. Numbers get banned when they use unofficial bulk-sender tools, buy contact lists, or keep sending messages that people flag as spam. This guide covers the rules Meta enforces in 2026, the messaging limits that control how many people you can reach, and a practical checklist for running campaigns that protect your number. Why WhatsApp numbers get banned for bulk messaging WhatsApp watches bulk messaging closely because spam is the fastest way to ruin the experience for its users. The WhatsApp Messaging Guidelines list using “unofficial clients, bulk messaging, auto-messaging, auto-dialing, or automation to harm WhatsApp or our users” as prohibited behavior. The WhatsApp Business Messaging Policy adds that you may only contact people who gave you their number and opted in to hear from you. In practice, numbers run into trouble for a handful of reasons: Unofficial tools. Browser extensions, modified apps, and “WhatsApp sender” programs that automate a personal or Business app account. Cold lists. Messaging purchased, scraped, or very old contact lists where people never agreed to hear from you. Negative feedback. Recipients block or report you because the message was unexpected, too frequent, or irrelevant. Policy violations. Promoting restricted goods, misleading content, or miscategorized templates. If your account has already been hit, our guide to a banned or restricted WhatsApp Business account walks through recovery. Official API vs unofficial bulk senders Official WhatsApp Business Platform Unofficial bulk sender tools Allowed by WhatsApp Yes No, against WhatsApp’s terms Message format Meta-approved templates Anything, sent as if from a personal chat Sending capacity Messaging limits that grow with good quality Unpredictable until the number is blocked Opt-out and quality signals Built in, with quality ratings and webhooks None Risk to your number Low when you follow the rules High, numbers are commonly banned Replies Land in a shared team inbox on your messaging platform Mixed into one phone The API is the only route that scales without putting your number at constant risk. If you are still on the WhatsApp Business app, plan your move to the API before you scale campaigns. WhatsApp messaging limits explained A messaging limit is the maximum number of unique WhatsApp users your business can deliver template messages to, outside a customer service window, in a moving 24-hour period. Since October 2025, Meta sets limits at the business portfolio level, so all phone numbers in your portfolio share one limit. Limit How you get there 250 Starting limit for a new business portfolio 2,000 Verify your business, or send 2,000 delivered template messages to unique users in 30 days using high-quality templates 10,000 Automatic scaling 100,000 Automatic scaling Unlimited Automatic scaling After you reach 2,000, Meta raises your limit by one level within 6 hours when two things are true: you are sending high-quality messages across your numbers and templates, and you have used at least half of your current limit in the last 7 days. Two other mechanisms affect large sends: Business portfolio pacing. Portfolios that have sent fewer than 500,000 templates in the past 365 days, or that are being monitored for suspicious activity, may have large campaigns delivered in batches while Meta checks feedback. If feedback suggests abuse, the remaining messages are dropped and the portfolio can be blocked from sending or creating templates during a review. Per-user marketing limits. WhatsApp may cap how many marketing templates one person receives from all businesses, based on that person’s recent engagement. Those messages fail with error code 131049. Meta asks you to wait at least 24 hours before retrying, and warns that repeated retries can block delivery to that user for up to 24 hours. One more rule catches international senders by surprise: WhatsApp does not currently deliver marketing templates to users with United States phone numbers. A 10-step checklist for safe WhatsApp bulk messaging Use the official Cloud API, connected directly. Connect your number to the WhatsApp Business Platform via Meta’s Cloud API, linked directly to your own WhatsApp Business account. In MonoChat you can create and connect your WhatsApp Business account in a few steps, and Meta bills you directly. Verify your business. Business verification is one of the paths to the 2,000 limit, and a verified portfolio can hold more templates. Collect clear opt-in. Tell people they are signing up for WhatsApp messages from your business, by name. Our WhatsApp opt-in guide has wording examples. Segment before you send. Send each message only to the group it is relevant to: recent buyers, people interested in one category, customers in one city. Smaller, relevant sends earn better feedback than one message to everyone. Write a template that earns its place. Lead with value, keep it short, personalize with a variable or two, and use the right category. Our WhatsApp template examples include 24 samples. Include an easy opt-out. Add a quick reply button such as “Stop promotions”. A button is easier for people than reporting you, and you must honor every opt-out request. Start small and ramp up. Send to your most engaged segment first. Watch replies, blocks, and read rates before sending to the next segment. Control frequency. Decide on a maximum number of marketing messages per customer per week or month, and stick to it. Respect the 24-hour wait on 131049 errors. Monitor quality. Template quality ratings move from high to medium to low based on feedback. A template at low quality is paused for 3 hours, then 6 hours, then disabled on the third instance. Stop the campaign, fix the content or targeting, and only then resume. Answer replies quickly. Every broadcast starts conversations. A fast, helpful reply turns the campaign into sales, and Meta’s policy requires a clear path to a human whenever you use automation. What a good bulk message looks like Compare these two messages for the same store. A message that tends to get blocked: MEGA SALE!!! Everything must go. Click the link now before it's too late. A message that tends to get replies: Hi {{1}}, the running shoes you looked at last month are now 25% off in sizes 40 to 44 until Sunday. Want us to hold a pair for you? Tap "Hold my size" or "Stop promotions" below. The second one is personal, specific, time-bound, and gives two clear choices, including a way out. How much WhatsApp bulk messages cost Meta charges per delivered template message, and the price depends on the template category and the recipient’s country code. These examples use the October 2026 Meta rates from our bulk messaging calculator : Campaign Recipient country Rate per message Cost for 10,000 messages Marketing (promotion) Brazil $0.0625 $625 Marketing (promotion) India $0.0118 $118 Marketing (promotion) Germany $0.1365 $1,365 Utility (order update) Mexico $0.0085 $85 Since October 1, 2026, Meta also charges for utility templates sent inside the customer service window and for free-form service replies beyond the first 1,000 per business phone number each month. Replies to a campaign therefore have a cost too, though usually a much smaller one. Messages in a free entry point window, which opens when someone contacts you from a Click-to-WhatsApp ad and may remain open for up to 7 days, remain free. Messages that are not delivered are not charged, which is one more reason to clean old numbers out of your lists. For the full picture, read our WhatsApp API pricing guide . How to send WhatsApp bulk messages with MonoChat MonoChat is an official Meta Business Partner, and WhatsApp bulk messaging in MonoChat runs on the official Business API. A campaign takes three steps: Build the audience. Import contacts or filter opted-in customers by tags, lifecycle stage, purchase history, previous conversations, or CRM attributes. Pick an approved template. Choose a template, fill its variables with each contact’s data, and send now or schedule the broadcast. Follow up on replies. Replies land in the shared team inbox , where AI assistants, workflows, and agents answer, qualify, and track the outcome. A few ways MonoChat helps you stay on the safe side: Opt-out handling. Compliance controls include approved templates, opt-out logic, and structured sending rules. With workflow automation , a “Stop promotions” tap can tag the contact and remove them from future marketing segments automatically. Segmented sends. Because segments come from real customer data, it is easy to send smaller, more relevant campaigns instead of one blast. Human handover. AI replies to campaign responses can hand the conversation to a teammate at any point, which also covers Meta’s requirement for a clear escalation path. Measurement. Analytics track delivery, replies, and conversions, so you can see which segments respond and which ones you should stop messaging. Before you send, estimate your Meta fees in the bulk messaging calculator . You can start on the free Basic plan at app.monochat.ai and see other plans on our pricing page . Sources WhatsApp Business Messaging Policy WhatsApp Messaging Guidelines Meta for Developers: Messaging limits Meta for Developers: Business portfolio pacing Meta for Developers: Per-user marketing template limits Meta for Developers: Template pausing Meta for Developers: Obtaining opt-in Meta for Developers: Pricing on the WhatsApp Business Platform On this page Why WhatsApp numbers get banned for bulk messaging Official API vs unofficial bulk senders WhatsApp messaging limits explained A 10-step checklist for safe WhatsApp bulk messaging What a good bulk message looks like How much WhatsApp bulk messages cost How to send WhatsApp bulk messages with MonoChat Sources Put this into practice with MonoChat WhatsApp bulk messaging Bulk messaging cost calculator WhatsApp Business API Workflow automation Get Started For Free Put this into practice with MonoChat WhatsApp bulk messaging Bulk messaging cost calculator WhatsApp Business API Workflow automation All guides FAQ Frequently asked questions Is it legal to send bulk messages on WhatsApp? WhatsApp allows bulk messaging when you use the official WhatsApp Business Platform, send approved templates, and only message people who opted in to hear from you. You must also follow the laws that apply to your marketing, such as privacy and consent rules in your customers' countries. Unofficial bulk senders and automation tools break WhatsApp's terms. How many WhatsApp messages can I send per day? Meta's messaging limit caps how many unique people your business portfolio can reach with template messages in a moving 24-hour period. New portfolios start at 250, and the limit can grow to 2,000, 10,000, 100,000, and unlimited. There is no cap on replies to customers who message you first. Why are my WhatsApp marketing messages not delivered to some people? WhatsApp may limit how many marketing templates a person receives from all businesses, based on how engaged they have been recently. Undelivered messages fail with error code 131049, and Meta asks you to wait at least 24 hours before retrying. WhatsApp also does not currently deliver marketing templates to users with United States phone numbers. Can I send bulk messages from the WhatsApp Business app? The WhatsApp Business app has broadcast lists, but they are built for small, personal audiences on one phone. For segmented campaigns, scheduling, delivery tracking, and team replies, you need the official WhatsApp Business Platform via Meta's Cloud API, connected directly to your own account (for example with MonoChat). Do not connect the app to unofficial bulk-sending software. How much does a WhatsApp bulk campaign cost? Meta charges per delivered template message, by category and recipient country. For example, at the October 2026 rates in MonoChat's calculator, 10,000 marketing messages to recipients in Brazil cost about $625, while 10,000 to recipients in India cost about $118. Meta bills these fees directly; your software plan, such as MonoChat, is separate and adds no markup. Related guides Keep reading on the same topic. WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It WhatsApp A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business Account Banned? How to Recover URL: https://monochat.ai/blog/whatsapp-business-account-banned > WhatsApp Business account banned or restricted? Find out why it happened, how to appeal in Business Support Home, and how to stop it happening again. Home Blog WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It WhatsApp WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page Banned, restricted, or just paused? Know what you are dealing with Why WhatsApp Business accounts get banned How WhatsApp’s enforcement ladder works How to recover a banned or restricted WhatsApp Business API account How to write a WhatsApp ban appeal What if your WhatsApp Business app number is banned? How to prevent a WhatsApp Business ban How MonoChat helps you stay compliant Sources If your WhatsApp Business account is banned or restricted, open Business Support Home in Meta Business Suite to see which policy was violated and how long the restriction lasts. If you believe the decision is wrong, click Request Review on the violation; Meta says appeal decisions typically take 24 to 48 hours. While you wait, fix the cause, because Meta’s restrictions get longer each time a violation repeats. Most bans come down to the same few causes: messaging people who never opted in, using unofficial automation, selling restricted products, or sending messages that recipients block and report. This guide explains how WhatsApp enforcement works in 2026, how to recover on the API and in the Business app, and how to keep it from happening again. Banned, restricted, or just paused? Know what you are dealing with Not every warning means your account is gone. Start by identifying what actually happened. What you see What it means What to do A warning in Business Support Home or by email A first notice about a policy violation Read the policy, fix the cause, acknowledge or appeal Template messages blocked for 1 or 3 days A temporary feature limit after repeated violations Wait or appeal, and stop the activity that triggered it All messages blocked for 5, 7, or 30 days A longer messaging restriction Appeal if eligible, review your opt-in and content Account locked An indefinite block on sending any messages Only an appeal can remove it Account disabled Permanent removal from the WhatsApp Business Platform Appeal if possible; future use may be prohibited One template “Paused” A template got poor feedback; it is held for 3 hours, then 6 hours, then disabled Fix the template content or targeting Template failed with error 131049 Per-user marketing limit, not a ban Wait at least 24 hours before retrying that person On the WhatsApp Business Platform, violations, restriction types, and durations are listed in Business Support Home and also sent to your Business Manager admins by email, shown as a banner in WhatsApp Manager, and delivered through the account_update webhook. Why WhatsApp Business accounts get banned WhatsApp enforces three sets of rules: the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and the WhatsApp Business Terms of Service. The most common triggers are: No opt-in. You may only message people who gave you their number and agreed to receive messages from your business. Purchased or scraped lists are a fast route to a ban. Spam and negative feedback. If many recipients block or report you, Meta can limit or remove your access even without a specific content violation. Unofficial tools. WhatsApp’s Messaging Guidelines prohibit unofficial clients, bulk messaging, auto-messaging, and automation used to harm WhatsApp or its users. Restricted goods and services. Meta lists categories you cannot sell on WhatsApp, including adult products, alcohol, tobacco, drugs, firearms, real-money gambling (with limited exceptions), dating services, multilevel marketing, and payday loans. Template misclassification. Repeatedly labeling promotional templates as utility can lead to caps on utility messages and, eventually, to account-level restrictions. Sensitive data requests. Asking for full card numbers, bank account numbers, or national ID numbers breaks the policy. Impersonation or misleading content. Pretending to be another business, or misleading people about what you offer. Political use. WhatsApp prohibits the Business Platform for political parties, politicians, candidates, and campaigns. How WhatsApp’s enforcement ladder works Meta describes its approach for the WhatsApp Business Platform as gradual, with each step more severe than the last: Warning with details of the violated policy. 1 or 3 day block on sending marketing, utility, and authentication templates, and on adding phone numbers. 5, 7, or 30 day block on sending any messages and on adding phone numbers. Account lock , an indefinite block on sending any messages that can only be removed through an appeal. Permanent disabling from the platform, if the business does not change after multiple warnings and restrictions. Severe harms, such as scams, child exploitation, terrorism, or the sale of illegal drugs, can lead to immediate offboarding without these steps. Meta can also limit or offboard a business because of excessive negative feedback alone. How to recover a banned or restricted WhatsApp Business API account Follow these steps in order. Read the violation in Business Support Home. In Meta Business Suite, go to All tools, then Business Support Home, then Account Overview. Each violation shows the policy, examples of allowed and disallowed content, any active restriction, and what happens if it repeats. Pause campaigns and automations. Stop scheduled broadcasts and any workflow that sends templates. A restriction is not the moment to keep sending. Find the root cause. Match the violation to your recent activity. Which template, list, or product triggered it? Check block rates and template quality ratings from the same period. Decide: appeal or acknowledge. If you were compliant, appeal. If the violation is accurate, acknowledge it, fix it, and wait for the restriction to end. Submit the appeal. In Business Support Home, select the WhatsApp Business account, choose the violation, click Request Review, add supporting details, and submit. The request moves to the In Review tab. Wait for the decision. Meta says reviews typically take 24 to 48 hours. The violation is either Reversed, returning the account to its previous status, or left Unchanged. Restart slowly. After the restriction lifts, begin with your most engaged, clearly opted-in contacts, and watch quality closely for the first week. Note that not every spam violation can be appealed. In those cases you have to wait until the restriction period ends. How to write a WhatsApp ban appeal Be specific and factual. Reviewers compare your explanation with the policy, so show that you understand it. A structure that works: We are requesting a review of the [policy name] violation on our WhatsApp Business account [account name]. Our business: [one sentence on what you sell or do]. How our customers opt in: [where and how, for example a checkbox at checkout that names our business and WhatsApp]. What the flagged messages were: [template name and purpose, for example order shipping updates sent only to customers with an active order]. What we have changed: [for example removed the discount line from the utility template, cleaned contacts without recorded opt-in, added a "Stop promotions" button]. We believe our use complies with the WhatsApp Business Messaging Policy and ask you to reconsider the decision. Keep it honest. If you made a mistake, say what you fixed. Appeals that blame Meta or make claims you cannot support rarely help. What if your WhatsApp Business app number is banned? The WhatsApp Business app follows the same Business Messaging Policy and Messaging Guidelines, but enforcement happens in the app rather than in Business Support Home. A banned number typically sees a message such as “Your phone number is banned from using WhatsApp” when opening the app. The WhatsApp Help Center explains how to contact support and request a review for app accounts. When you do, use the same approach as above: explain how your contacts opted in and what you have changed. App numbers usually get into trouble through behavior the Messaging Guidelines name directly: unofficial clients (such as “sender” extensions or modified apps), bulk messaging and auto-messaging, and repeated unwanted contact, which the guidelines treat as spam. If you need to reach many customers, move to the official API rather than stretching the app. Our guide to sending WhatsApp bulk messages without getting banned explains how. How to prevent a WhatsApp Business ban Use this checklist before every campaign and whenever you change how you collect contacts: Record opt-in for every contact. Store where, when, and how each person agreed. Our WhatsApp opt-in guide includes compliant wording. Honor opt-outs immediately , whether they come by WhatsApp, email, or phone. The policy covers requests made “on or off WhatsApp”. Use the right template category. Keep utility templates free of offers. See our template message examples for clean versions of both. Segment and limit frequency. Smaller, relevant sends earn fewer blocks than one large blast. Add an opt-out button to marketing templates so unhappy recipients have an option other than reporting you. Watch quality signals. Treat a medium-quality template as a warning and a paused template as a stop sign. Offer a path to a human. Meta’s policy allows automation in the 24-hour window only if you also offer a prompt, clear escalation path, such as an in-chat transfer to an agent. Keep your business profile accurate , with support contact details and no impersonation. Subscribe to the account_update webhook or make sure your messaging platform does, so warnings reach someone who can act on them. Check product rules in the Commerce Policy before promoting anything new. How MonoChat helps you stay compliant MonoChat is an official Meta Business Partner, and every WhatsApp feature runs on the official WhatsApp Business API . That alone removes the biggest cause of app bans: unofficial automation. Beyond that, a few features map directly onto the prevention checklist. Approved templates only. You create templates, choose their category, and submit them to Meta for review from MonoChat. Bulk sends always use approved templates. Segmented campaigns with opt-out logic. Bulk messaging targets opted-in customers by tags, lifecycle stage, purchase history, or CRM attributes, and includes opt-out logic and structured sending rules. Consent as data. Workflow automation keeps state on each customer, including consent. A workflow can tag a contact when they opt in through a form or a WhatsApp Flow , and remove the tag when they tap “Stop promotions”. A real escalation path. AI assistants answer common questions, and any conversation can be handed to a teammate in the shared team inbox with the full history. Fast replies to campaign responses. When customers reply, your team and AI assistants respond in one place, which keeps conversations helpful instead of one-way. You can start on the free Basic plan at app.monochat.ai , or see all options on our pricing page . Sources Meta for Developers: WhatsApp Business Platform policy and spam enforcement Meta for Developers: Policy enforcement violations WhatsApp Business Messaging Policy WhatsApp Messaging Guidelines WhatsApp Help Center: About account bans on the WhatsApp Business app WhatsApp Help Center: “Your phone number is banned from using WhatsApp” Meta for Developers: Template categorization Meta for Developers: Template pausing Meta for Developers: Per-user marketing template limits On this page Banned, restricted, or just paused? Know what you are dealing with Why WhatsApp Business accounts get banned How WhatsApp’s enforcement ladder works How to recover a banned or restricted WhatsApp Business API account How to write a WhatsApp ban appeal What if your WhatsApp Business app number is banned? How to prevent a WhatsApp Business ban How MonoChat helps you stay compliant Sources Put this into practice with MonoChat WhatsApp Business API WhatsApp bulk messaging Shared team inbox Get Started For Free Put this into practice with MonoChat WhatsApp Business API WhatsApp bulk messaging Shared team inbox All guides FAQ Frequently asked questions How long does a WhatsApp Business account ban last? It depends on the enforcement level. On the WhatsApp Business Platform, Meta uses temporary blocks of 1 or 3 days on template messages, 5, 7, or 30 days on all messages, an indefinite account lock that only an appeal can remove, and finally permanent disabling. Severe harms such as scams can lead to immediate offboarding. How do I appeal a WhatsApp Business API ban? Open Business Support Home in Meta Business Suite, select the affected WhatsApp Business account, choose the violation, and click Request Review. Add supporting details and submit. Meta says decisions typically take 24 to 48 hours, and the violation is either reversed or left unchanged. Can every WhatsApp violation be appealed? No. Meta notes that not all spam violations can be appealed, and in those cases you may have to wait until the restriction period ends before you can message again. Violations may be appealed or acknowledged depending on their type and eligibility. Will a new phone number fix a banned WhatsApp Business account? It is not a reliable fix. Restrictions can block adding new phone numbers, and messaging limits are shared across your business portfolio. WhatsApp's policy also says that if it terminates an account for violations, it may prohibit you and your organization from future use of its products. What is the difference between a paused template and a banned account? A paused template is a temporary hold on one template after negative feedback, for 3 hours the first time and 6 hours the second time, before it is disabled on the third. Your other templates and your number keep working. A ban or restriction affects the whole account's ability to send messages. Why was my WhatsApp Business account restricted without warning? Meta usually starts with a warning, but repeated violations, very negative user feedback, or severe harms can lead to restrictions quickly. Check Business Support Home and the email sent to your Business Manager admins for the exact policy and the restriction's length. Related guides Keep reading on the same topic. How to Send WhatsApp Bulk Messages Without Getting Banned WhatsApp Bulk messaging on WhatsApp is allowed when you do it the official way. Here is the setup, the limits Meta enforces, and a checklist that keeps your number healthy. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp API Pricing 2026: Rates & Examples URL: https://monochat.ai/blog/whatsapp-business-api-pricing > WhatsApp API pricing in 2026 is per message, by category and country. See the October 2026 rates, the new service message charges and real cost examples. Home Blog WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. MonoChat Team · Updated: October 8, 2026 · 9 min read On this page How WhatsApp API pricing works in 2026 What the four message categories mean What changed on October 1, 2026: service messages are now charged WhatsApp API rates by country (October 2026) WhatsApp API pricing examples How to lower your WhatsApp API bill How to estimate and manage WhatsApp costs in MonoChat Sources WhatsApp Business API pricing is charged per delivered message . The price depends on two things: the message category (marketing, utility, authentication or service) and the country code of the person receiving it. Marketing messages are the most expensive, utility and authentication messages are usually a fraction of that, and since October 1, 2026 service replies inside the 24-hour window are charged too, after the first 1,000 per business phone number each month. This guide explains each rule in plain language, shows the October 2026 rates for common markets, and works through real monthly bills so you can budget before you send your first campaign. How WhatsApp API pricing works in 2026 Meta moved the WhatsApp Business Platform from conversation-based pricing to per-message pricing on July 1, 2025. Instead of paying for a 24-hour “conversation,” you pay for each message that Meta delivers. Three variables set the price of every message: Category. Every message is either marketing, utility, authentication or service. Recipient market. The rate follows the recipient’s country calling code. Some countries have their own rate; others fall into a regional group such as “Rest of Western Europe.” Volume tier. Utility and authentication rates drop as your monthly volume in a market grows. Rates are published in USD and several local currencies, and Meta only changes rate cards on the first day of a quarter, with advance notice. What the four message categories mean Category What it is Typical examples Charged? Marketing Template messages that promote, sell or re-engage Sales, new arrivals, cart reminders, win-back offers Yes, highest rate Utility Template messages tied to a transaction or account the customer already has Order confirmations, delivery updates, appointment reminders Yes Authentication Template messages that deliver one-time passcodes Login and sign-up codes, password resets Yes Service Free-form replies sent inside the 24-hour customer service window Answering a question, sending a photo or a link Yes, since October 1, 2026 Marketing, utility and authentication are template categories: you write the message in advance and Meta reviews it before you can send it. Read more about how templates work in the glossary and on our template messages page . One practical warning: you accept the price of the category a template carries when you send it. If you submit a promotional message as “utility,” Meta can recategorize it as marketing, and you pay the marketing rate. What changed on October 1, 2026: service messages are now charged Until October 2026, replying to a customer inside the customer service window was free. That changed on October 1, 2026. According to Meta’s pricing documentation: Service messages are now billed per message. These are the non-template replies you send within 24 hours of the customer’s last message. Utility templates sent inside the customer service window are billed too. They used to be free when the window was open. Service messages cost the same as utility and authentication messages in each market. Service messages have no volume tiers , so the rate does not drop as you send more. The first 1,000 service messages per business phone number each month are free. Meta charges from the 1,001st service message on each number. The allowance resets monthly and does not roll over. Only one charge applies per message. A free-form reply that happens to mention a promotion is not charged a second time as marketing. Every business phone number gets 1,000 free service messages per month. The allowance resets at the start of each month, unused messages do not roll over, and Meta charges from the 1,001st service message per number. If your business has no payment method on file, Meta stops delivering service messages once they become charged, so add one before you pass the free tier. What is still free The first 1,000 service messages per number each month. Charges start from the 1,001st service message on each business phone number. Free entry point window. When someone messages you from a Click-to-WhatsApp ad (using WhatsApp on Android or iOS) and you reply within the customer service window, your reply is free and a free entry point window opens that may remain open for up to 7 days. Marketing, utility, authentication and service messages inside it are not charged. Messages from the WhatsApp Business app. If you use the same number in the app and the API through Coexistence , messages sent from the app are not charged. Incoming messages. Customers writing to you never cost anything. Undelivered messages. Meta charges on delivery. A note on AI agent messages Meta also launched the Meta Business Agent, its own AI agent for WhatsApp. Since August 1, 2026, those messages are billed per token at one global rate of $2.00 per million tokens, and they are charged even inside the free entry point window. This only applies if you use Meta’s agent; AI assistants run by your messaging platform are billed by that provider instead. WhatsApp API rates by country (October 2026) The table below uses Meta’s rate card effective October 1, 2026, in USD per delivered message, at the base (lowest volume) tier. Service messages cost the same as utility in each market. Recipient market Marketing Utility / Authentication / Service United States and Canada (North America) $0.0250 $0.0034 United Kingdom $0.0635 $0.0220 Germany $0.1365 $0.0550 Spain $0.0707 $0.0200 Brazil $0.0625 $0.0068 Mexico $0.0397 $0.0085 India $0.0118 $0.0014 Indonesia $0.0411 $0.0250 Saudi Arabia $0.0576 $0.0107 United Arab Emirates $0.0576 $0.0157 Turkey $0.0109 $0.0009 Nigeria $0.0516 $0.0067 Two details are easy to miss: Authentication-international rates. In some markets, such as India, Indonesia, Saudi Arabia and the UAE, a higher rate applies when a business from outside the country sends authentication codes there. Meta’s documentation explains when this applies. The October 2026 rate card moved some markets. Bangladesh, Iraq, Nepal and Sri Lanka got lower utility and authentication rates; Kazakhstan, Kuwait, Morocco, Oman and Ukraine got higher ones. For every market and your exact mix, use the bulk messaging cost calculator . WhatsApp API pricing examples The examples below use the base rates above and assume one business phone number, so the first 1,000 service messages each month are free. Volume tiers would lower the utility and authentication lines for larger senders. Example 1: an online store in Brazil A mid-size store sends one promotion a month, order and delivery updates, login codes, and answers customer questions. Message type Volume Rate Cost Marketing (monthly promotion) 10,000 $0.0625 $625.00 Utility (order and shipping updates) 20,000 $0.0068 $136.00 Authentication (login codes) 4,000 $0.0068 $27.20 Service (support replies) 12,000 (first 1,000 free, 11,000 charged) $0.0068 $74.80 Total $863.00 Marketing is about 72% of the bill even though it is less than a quarter of the volume. That is typical: if you want to cut costs, segment your campaigns before you trim support. Example 2: a clinic in the United Kingdom A clinic sends appointment reminders, answers patient questions and sends a short seasonal campaign. Message type Volume Rate Cost Utility (appointment reminders) 2,000 $0.0220 $44.00 Service (replies to patients) 3,000 (first 1,000 free, 2,000 charged) $0.0220 $44.00 Marketing (seasonal check-up campaign) 500 $0.0635 $31.75 Total $119.75 Here service replies now cost as much as the reminders, even after the 1,000 free messages. Before October 2026 they would have been free, so support-heavy teams should revisit their budgets. Example 3: the same campaign in two countries Sending 50,000 marketing messages costs very different amounts depending on where your customers are: India: 50,000 x $0.0118 = $590 Germany: 50,000 x $0.1365 = $6,825 The rate follows the recipient’s number, so a brand with customers in both countries should plan and segment campaigns per market. Example 4: leads from Click-to-WhatsApp ads A real estate agency runs Click-to-WhatsApp ads in the UAE. A lead taps the ad and writes: Hi, is the two-bedroom in Marina still available? The agency replies within the 24-hour customer service window, which opens the free entry point window (up to 7 days). The back-and-forth about viewing times while that window is open has no WhatsApp delivery charge. If the agency follows up two weeks later with a viewing reminder, the window has closed, so that is a utility template at $0.0157. How to lower your WhatsApp API bill Pick the right category. Write transactional updates as true utility templates, with no promotional content, so they are not recategorized as marketing. Segment marketing sends. Send campaigns to customers who opted in and are likely to care, not your whole list. See our guide to WhatsApp marketing . Resolve questions in fewer messages. Now that service replies beyond the first 1,000 per number each month are charged, one complete answer is cheaper than three short ones. Buttons and lists help customers answer in a single tap. Use ad entry points for acquisition. Conversations started from Click-to-WhatsApp ads open a free entry point window that may remain open for up to 7 days. Watch your volume tiers. Utility and authentication rates fall as you send more in a market within a month. Use cheaper channels where they fit. For some one-way alerts, SMS can still make sense. Compare the costs in SMS vs WhatsApp . How to estimate and manage WhatsApp costs in MonoChat MonoChat connects to the official WhatsApp Business Platform, so the Meta rates above are what you pay for messages. MonoChat does not add a markup on channel provider fees; your MonoChat plan covers the software, such as the shared team inbox , automation and AI. Plans start with a free Basic plan (one agent, one channel), and you can compare the others on the pricing page . Here is how teams keep WhatsApp costs predictable in MonoChat: Estimate before you send. Open the bulk messaging calculator , choose your recipient markets and enter monthly volumes for each category. It uses the October 2026 Meta rate card. Send campaigns to segments, not lists. In bulk messaging , you choose an approved template and send it to a segment built from customer attributes, so you only pay for messages that are likely to matter. Automate utility messages. With workflow automation , order updates and reminders go out as utility templates when an event happens, instead of being sent manually or as broad broadcasts. Answer more in each reply. AI assistants and quick-reply buttons help resolve questions in fewer messages, and every reply, from AI or an agent, stays in one inbox with the full history. Track results. Analytics dashboards and custom KPI reports help you see which campaigns and conversations drive your bill. If you are not on the API yet, start with how to get the WhatsApp Business API , or sign up for free at app.monochat.ai . Sources Meta for Developers: Pricing on the WhatsApp Business Platform Meta for Developers: Pricing for non-template messages (service and in-window utility changes) Meta for Developers: Authentication-international rates Meta for Developers: Onboarding WhatsApp Business app users (Coexistence) WhatsApp Business: Platform pricing On this page How WhatsApp API pricing works in 2026 What the four message categories mean What changed on October 1, 2026: service messages are now charged WhatsApp API rates by country (October 2026) WhatsApp API pricing examples How to lower your WhatsApp API bill How to estimate and manage WhatsApp costs in MonoChat Sources Put this into practice with MonoChat Bulk messaging cost calculator WhatsApp Business API MonoChat pricing Get Started For Free Put this into practice with MonoChat Bulk messaging cost calculator WhatsApp Business API MonoChat pricing All guides FAQ Frequently asked questions How much does the WhatsApp Business API cost per message? It depends on the message category and the recipient's country. Under the October 2026 rate card, a marketing message costs about $0.0118 to a number in India, $0.0625 in Brazil and $0.1365 in Germany, while utility and authentication messages are much cheaper in most markets. Use a calculator with the current rate card to estimate your own mix. Are WhatsApp service messages still free? Not since October 1, 2026. Meta now charges per message for service messages (free-form replies inside the 24-hour customer service window) and for utility templates sent inside that window. Service messages are billed at the same per-market rate as utility and authentication messages, and they have no volume tiers. Each business phone number gets 1,000 free service messages per month, so charges start from the 1,001st service message on each number. Is there any way to send WhatsApp API messages for free? Yes, in a few cases. Each business phone number gets 1,000 free service messages per month, which reset monthly and do not roll over. When a customer messages you from a Click-to-WhatsApp ad and you reply within the 24-hour customer service window, a free entry point window opens for up to 7 days, and marketing, utility, authentication and service messages in that window are not charged. Messages sent from the WhatsApp Business app itself, including on a number that also uses the API through Coexistence, are not charged either. Does Meta charge for messages that are not delivered? No. Meta's pricing documentation says charges apply when a message is delivered. Messages that fail to deliver, for example because the number is not on WhatsApp, are not billed by Meta. Which country's rate applies to a WhatsApp message? The rate is based on the recipient's phone number country calling code, not where your business is located. A business in the UAE messaging a customer with a UK number pays the UK rate for that message. Do volume discounts exist for WhatsApp API messages? Meta offers volume tiers that lower utility and authentication rates as your monthly volume grows in a given market. Volume is counted across all WhatsApp Business accounts in your business portfolio and resets every month. Service messages have no volume tiers. Related guides Keep reading on the same topic. WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) WhatsApp You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. SMS vs WhatsApp for Business: Cost, Reach and When to Use Each Marketing SMS reaches every mobile phone without internet; WhatsApp offers rich, two-way conversations and is often cheaper for transactional messages. Here is how they compare on cost, reach and features, with real prices. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business App vs API: Which You Need URL: https://monochat.ai/blog/whatsapp-business-app-vs-api > WhatsApp Business app vs API: compare users, automation, broadcasts, pricing and limits, and learn when to switch or use both on one number with Coexistence. Home Blog WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp WhatsApp Business App vs API: Which One Does Your Business Need? The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page WhatsApp Business app vs API at a glance What the WhatsApp Business app does well What the WhatsApp Business API adds Pricing: app vs API Coexistence: use the app and the API on one number Which one should you choose? How to move from the app to the API with MonoChat Sources The WhatsApp Business app is a mobile app for one person or a small team to chat with customers manually from a phone. The WhatsApp Business API (officially the WhatsApp Business Platform) has no app of its own: it connects your WhatsApp number to software, so a whole team, a chatbot and your other systems can work on the same conversations and send approved template messages at scale. Small businesses usually start on the app; you need the API when volume, team size or automation outgrow one phone. You also no longer have to choose only one. With Meta’s Coexistence feature, you can keep the app on your phone and add the API to the same number. This guide compares both side by side and helps you decide. WhatsApp Business app vs API at a glance WhatsApp Business app WhatsApp Business API (Platform) Who it is for Owners and small teams Growing teams, support centers, brands How you use it Mobile app (plus linked devices) Through software such as a team inbox, or your own code People replying One account on a phone plus linked devices As many agents as your software allows Automation Greeting, away messages and quick replies Chatbots, AI assistants, workflows, API triggers Messaging after 24 hours Free-form chat, any time Approved templates only Bulk messaging Broadcasts sent by hand from the app Template campaigns to opted-in segments, triggered by your data Integrations Very limited CRM, e-commerce, webhooks, custom systems Cost of messages Regular chats from the app are not charged Per delivered message, by category and country Set-up Download and register Business portfolio, WhatsApp Business account, display name, Cloud API connection Reporting Basic Delivery, read and reply data you can analyze What the WhatsApp Business app does well The app is the fastest way to put a business on WhatsApp. You download it, verify your number and fill in a business profile with your address, hours and catalog. It is ideal when one person handles most chats. Useful built-in tools include: Greeting and away messages that reply automatically when someone writes for the first time or outside your hours. Quick replies , saved answers you insert with a shortcut. Labels to sort chats, for example “new order” or “paid.” A product catalog , catalog links and a cart customers can use inside the chat. Broadcasts to announce promotions to several customers at once; in select countries, Business Broadcasts can also reach people who have not saved your number. Linked devices so you can reply from a computer as well as your phone. With Meta Verified, Meta says you can link up to 10 devices and agents. Where the app runs out of room: Shared access is limited. Everyone works in the same account on a small set of devices, which makes assigning chats and measuring response times hard as you grow. No real automation. Apart from greeting and away messages, every answer is typed by a person. Broadcasts are manual. You compose and send them from the app; they cannot be triggered by your store, CRM or booking system. It lives on a phone. There is no API, so your other systems cannot send or read messages automatically. What the WhatsApp Business API adds The API is the same WhatsApp your customers use, but your number is controlled by software instead of a single app. That unlocks: A shared team inbox. Many agents answer from one number, with assignment, notes and full history. See WhatsApp Business multiple users . Chatbots and AI assistants that answer common questions at any hour and hand over to a person when needed. Template messages. Pre-approved messages, such as order updates, reminders and offers, that you can send outside the 24-hour customer service window . Campaigns at scale. Send templates to segments of contacts who opted in, then handle every reply in the inbox. Rich, interactive messages like buttons, lists, carousels and WhatsApp Flows forms. Integrations. Your e-commerce platform, CRM or custom backend can trigger messages through the API and receive replies through webhooks. What the API asks of you in return Rules on starting conversations. Outside the 24-hour window you can only send approved templates, and recipients must have opted in to hear from your business. Per-message pricing. Marketing, utility, authentication and, since October 1, 2026, service messages (after the first 1,000 per business phone number each month) are charged per delivery. Our WhatsApp API pricing guide breaks down the rates. Messaging limits. A new business portfolio can message 250 unique customers outside the service window in a rolling 24 hours. Verifying your business, or showing good quality, unlocks 2,000, then the limit can grow to 10,000, 100,000 and unlimited. A platform or developer. Because the API has no interface, you use it through a platform connected directly to Meta’s Cloud API, such as MonoChat, or build your own integration. Pricing: app vs API Regular chats in the WhatsApp Business app are not charged by Meta, although some optional features, such as Meta Verified, are offered as extras. On the API you pay Meta per delivered message, based on category and the recipient’s country. For example, under Meta’s October 2026 rate card a marketing message to a UK number costs $0.0635 and a utility message $0.022, while in India they cost $0.0118 and $0.0014. On top of that, the software you use with the API usually has its own subscription. In return you get the team, automation and campaign features the app cannot provide. If you send only a few manual messages a day, the app is the cheaper choice. If your team spends hours copying replies, chasing orders or sending reminders by hand, the API usually pays for itself in time saved. Coexistence: use the app and the API on one number Until recently, moving to the API meant giving up the app on that number. Meta’s Coexistence feature removes that trade-off. You onboard the number you already use in the WhatsApp Business app to the API, and both keep working: One-to-one chats are mirrored. Messages sent from the app and from the API software appear on both sides. Recent history can be synced. Meta allows chat history from the most recent six months to be synchronized during onboarding. App messages stay free. Meta says messages sent from the app continue to be free; messages sent through the API follow API pricing. Some app features change. Broadcast lists are turned off (existing lists become read-only), disappearing and view-once messages are disabled in one-to-one chats, and group chats are not synced to the API. Throughput is fixed. A number on both app and API has a fixed throughput of 20 messages per second, which is enough for most small and mid-size businesses. Coexistence needs a recent version of the WhatsApp Business app, and eligibility depends on Meta’s rules for your account and region. Which one should you choose? Stay on the WhatsApp Business app if: One or two people answer every chat. You have fewer than a few dozen conversations a day. Customers almost always message you first. You do not need reporting or integrations. Move to the WhatsApp Business API if: Several people need to reply from the same number without stepping on each other. You want instant answers at night or on weekends from a chatbot or AI assistant. You need to send order updates, reminders or one-time codes automatically. You want to run campaigns to opted-in customers and measure the results. You want WhatsApp to connect to your store, CRM or booking system. Choose both with Coexistence if you are moving to the API but the owner or sales staff still want to reply from their phones. Here is a simple test. If a customer writes: Hi, I ordered yesterday. When will it arrive? On the app, someone has to see the message, look up the order in another system and type the answer. On the API, an AI assistant or workflow can look up the order and reply in seconds, and an agent steps in only if there is a problem. How to move from the app to the API with MonoChat MonoChat is an official Meta Business Partner that connects WhatsApp through the WhatsApp Business Platform (Cloud API). When you connect, you can keep your number and your app with Coexistence : Check your number. Make sure the number is active in the WhatsApp Business app. Connect it to MonoChat. Onboard the same number to the API from MonoChat and confirm the connection in your WhatsApp Business app. There is no number change. Add your team, AI and automation. Keep replying from your phone while agents, AI assistants and workflows work on the same conversations. Once you are connected, the things the app could not do become everyday tools: Team inbox. In the unified team inbox , conversations are routed and assigned, and each agent sees the full history. Instagram, Messenger, TikTok, Telegram, web chat and SMS can sit in the same inbox. AI and chatbots. An AI assistant answers from your knowledge base and hands the chat to a person whenever the customer needs one. Automation. Workflow automation sends confirmations, reminders and follow-ups when something happens in your business. Campaigns. Bulk messaging sends approved templates to customer segments, and replies land back in the inbox. You can start on MonoChat’s free Basic plan (one agent, one channel) at app.monochat.ai and compare other plans on the pricing page . For the full set-up path, read how to get the WhatsApp Business API . Sources Meta for Developers: WhatsApp Business Platform overview Meta for Developers: Onboarding WhatsApp Business app users (Coexistence) Meta for Developers: Messaging limits Meta for Developers: Pricing on the WhatsApp Business Platform Meta for Developers: Template messages overview WhatsApp Business: WhatsApp Business app On this page WhatsApp Business app vs API at a glance What the WhatsApp Business app does well What the WhatsApp Business API adds Pricing: app vs API Coexistence: use the app and the API on one number Which one should you choose? How to move from the app to the API with MonoChat Sources Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Unified team inbox Get Started For Free Put this into practice with MonoChat WhatsApp Business API WhatsApp Coexistence Unified team inbox All guides FAQ Frequently asked questions What is the main difference between the WhatsApp Business app and the API? The app is a mobile application for a business owner or a small team to chat manually from a phone. The API, officially the WhatsApp Business Platform, has no interface of its own; it connects your number to software so several agents, chatbots and integrations can work on the same conversations and send approved templates at scale. Is the WhatsApp Business API free? No. The API charges per delivered message by category and recipient country, and since October 1, 2026 that includes service replies inside the 24-hour window, after the first 1,000 per business phone number each month. Regular chats you send from the WhatsApp Business app are not charged, including on a number that also uses the API through Coexistence. Can I use the WhatsApp Business app and the API on the same number? Yes. Meta's Coexistence feature lets you onboard a number that is active in the WhatsApp Business app to the API while you keep using the app. One-to-one chats are mirrored between both, and recent chat history can be synced. A few app features, such as broadcast lists, are turned off once the number is connected. Can I send bulk messages with the WhatsApp Business app? The app has broadcast features for sending one message to several customers, and in select countries Business Broadcasts can reach people who have not saved your number. They are sent by hand from the app, though. Campaigns that are triggered automatically, segmented from your customer data or connected to your store or CRM need the API, where you send Meta-approved templates to contacts who opted in. When should a business switch from the WhatsApp Business app to the API? Switch when more than one or two people need to answer from the same number, when you want a chatbot or automatic notifications, when you need to message customers after the 24-hour window with templates, or when you want WhatsApp connected to your CRM or store. Related guides Keep reading on the same topic. How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) WhatsApp You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. WhatsApp Business Multiple Users: How to Share One Number With Your Team WhatsApp Several people can answer from one WhatsApp Business number. The right setup depends on team size: linked devices for a few people, a shared team inbox on the API for everyone else. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Chatbot: How to Build One That Helps URL: https://monochat.ai/blog/whatsapp-chatbot > Learn how to build a WhatsApp chatbot or AI agent that resolves real questions: bot types, step-by-step setup, Meta Home Blog How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp How to build a WhatsApp chatbot (or AI agent) that actually helps customers A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. MonoChat Team · Updated: October 8, 2026 · 9 min read On this page What can a WhatsApp chatbot do for a business? Rule-based vs AI chatbots: which one do you need? How to build a WhatsApp chatbot, step by step A sample WhatsApp chatbot conversation What Meta’s rules mean for your chatbot in 2026 How much does a WhatsApp chatbot cost? Mistakes that make WhatsApp chatbots fail How to build your WhatsApp chatbot in MonoChat Sources A WhatsApp chatbot is software that answers customers on your WhatsApp Business number automatically. Simple bots follow rules and menus; AI chatbots understand free-text questions and answer from your own content. To build one that actually helps, connect your number to the WhatsApp Business API, start from the five or ten questions customers ask most, ground the answers in your real policies and data, and give every conversation a clear way to reach a person. This guide covers the types of WhatsApp bots, a step-by-step build plan, the Meta rules that apply in 2026, what it costs to run, and a sample flow you can copy. What can a WhatsApp chatbot do for a business? A good bot takes the repetitive work off your team and gives customers an answer at any hour. Typical jobs: Answer frequently asked questions about prices, hours, delivery, returns and policies Check order status or booking details from your systems Book, move or cancel appointments Qualify leads by asking a few questions before a salesperson joins Collect structured details such as an address, a photo of a damaged item or a form Route the conversation to the right team when a person is needed What a bot should not do is trap people. If customers have to fight the bot to reach someone, the chatbot is costing you goodwill, not saving time. Rule-based vs AI chatbots: which one do you need? Rule-based chatbot AI chatbot Hybrid How it works Keywords, buttons and list menus lead to fixed answers A language model reads the message and answers from your content Menus for common paths, AI for everything else Handles free text Poorly Well Well Setup effort Map every path Add content, write instructions, test Both, but each part is smaller Predictability Very high Needs grounding and testing High on key paths Best for Narrow tasks: order status, booking, opt-outs Many topics, many languages, long-tail questions Most businesses On WhatsApp, rule-based bots lean on interactive messages. Meta’s Cloud API supports reply buttons (up to three per message) and list messages (up to ten rows across all sections). These keep answers structured, which makes them easy to use in automated flows. AI chatbots use a large language model plus a knowledge base , so they can understand “my parcel never came, what now?” without a keyword match. Most teams end up with a hybrid: buttons for the three or four journeys that matter most, and AI for the long tail of questions nobody thought to put in a menu. How to build a WhatsApp chatbot, step by step 1. Get API access for your number Chatbots run on the WhatsApp Business API (the WhatsApp Business Platform). You connect your own WhatsApp Business account directly to Meta’s Cloud API, for example with MonoChat, and if you already use the WhatsApp Business app, Coexistence lets you keep the app on the same number while the bot works through the API. 2. Pick the jobs, not the technology Export a month of conversations and group them. You will usually find that a handful of topics make up most of the volume. Write those down with the ideal answer for each. This list becomes your test set later. 3. Prepare your content An AI chatbot is only as good as what it can read. Collect your return policy, delivery terms, price lists, opening hours, product details and FAQs. Remove outdated versions. If a document contradicts another one, the bot will too. 4. Write clear instructions Tell the assistant who it is, what it may help with, what it must not do, and when to hand over. For example: You are the WhatsApp assistant for [Business]. Answer only questions about our products, orders, delivery and returns. Use only the knowledge provided. If the answer is not there, say so and offer a person. Never ask for full card numbers or ID numbers. Hand over to the support team when the customer asks for a person, is upset, or mentions a refund above [amount]. Reply in the customer's language. Keep answers under 80 words. 5. Connect your systems Answers like “where is my order?” need live data. Connect the bot to your store, CRM or booking system through integrations or function calling , so it checks before it promises. 6. Design the handover Decide exactly when a person takes over and what they see. A good handover passes the full chat, the customer’s details and the reason for escalation, and tells the customer what happens next. 7. Test with real questions, then launch small Run your list from step 2 through the bot. Check every answer against your policies, try awkward phrasing and other languages, and test what happens when the bot does not know. Launch on a share of traffic or a single topic first, read the conversations daily for the first weeks, and widen the scope as accuracy holds. A sample WhatsApp chatbot conversation Here is a hybrid flow for an online store. The customer types freely; the bot uses buttons where a choice is needed. Customer: hi my order hasn’t arrived yet Bot: Sorry about the wait. Could you send your order number? It starts with #. Customer: #48213 Bot: Thanks. Order #48213 left our warehouse on Monday and the carrier shows it out for delivery today. Would you like the tracking link or help with something else? [Send tracking link] [Change delivery] [Talk to a person] Customer: Talk to a person Bot: Of course. I have passed your order details to our support team. Someone will reply here shortly, usually within 15 minutes during opening hours. Notice what the bot does well: it asks for one thing at a time, checks real data, offers the next step as buttons, and hands over without friction. What Meta’s rules mean for your chatbot in 2026 The 24-hour window and templates Your bot can send free-form replies only within the 24-hour customer service window that opens with each customer message. To start a conversation, or to follow up after the window closes, it needs an approved template message , and you may only contact people who opted in. Escalation is mandatory The WhatsApp Business Messaging Policy allows automation inside the window but requires prompt, clear and direct escalation paths: an in-chat transfer to a human agent, a phone number, email, web support, an in-store visit or a support form. Business AI is fine, general-purpose AI assistants are not Since January 15, 2026, WhatsApp’s Business Solution Terms bar “AI Providers” from using the platform when the AI itself is the primary product, such as a general-purpose assistant, except for users in markets where Meta is legally required to allow it. AI that supports your own business, like answering questions about your products or booking appointments, is incidental to your service and remains allowed. The terms also restrict using WhatsApp business data to train AI models, with a narrow exception for fine-tuning a model for your own exclusive use. Our WhatsApp AI chatbot policy 2026 guide explains the details. Do not collect sensitive data in chat The policy says businesses must not ask people to share full payment card numbers, financial account numbers, ID card numbers or other sensitive identifiers. Use a secure payment link or form instead. How much does a WhatsApp chatbot cost? You pay for three things: The platform that runs the bot and the inbox. See pricing for MonoChat plans. The AI model , if the bot uses one. With your own API key you pay your model provider directly for usage. Meta’s message fees. Meta charges per delivered message by category and recipient country. Since October 1, 2026, service messages (free-form replies inside the window) are charged after the first 1,000 per business phone number each month. Messages from customers to you are never charged. Example: a chatbot that sends 6,000 replies a month to customers in Brazil from one number pays Meta for 5,000 of them. At the October 2026 service rate of $0.0068, that is about $34. The same volume to Germany at $0.055 is about $275. Because each message bubble counts, bots that answer in one well-written message cost less than bots that send three short ones. Try your own numbers in the bulk messaging calculator or estimate the model side in the AI cost calculator . What about Meta’s own AI agent? Meta now offers Meta Business Agent, an AI agent configured on its own platform. It is a quick start for eligible businesses, but Meta’s developer documentation excludes several verticals, including finance, government, health, alcohol and gambling, requires that no other AI agent is active on the number, and its messages are billed per token rather than at the service rate. If you need your own model, your own tools or one inbox across several channels, a platform-based bot gives you more control. Mistakes that make WhatsApp chatbots fail No exit. Customers who cannot reach a person leave, or complain elsewhere. Guessing. An AI bot without grounding in your content can invent policies. Restrict it to your knowledge and let it say “I don’t know”. Too many bubbles. Splitting one answer into several messages is annoying and, since October 2026, costs more. Menus ten levels deep. If a path needs more than three taps, use free text and AI instead. Set and forget. Read conversations weekly, add missing answers and retire outdated content. How to build your WhatsApp chatbot in MonoChat MonoChat puts an AI chatbot on your WhatsApp Business number and keeps your team one step away in the same inbox. The setup follows four steps: Connect your WhatsApp number to MonoChat through the API. With Coexistence you can keep the WhatsApp Business app on the same number. Add your content to the AI knowledge base : PDFs, Excel files, web pages and text, organized into scopes such as support, sales or policies, so the bot answers from your documents instead of guessing. Set the rules. Choose the AI model (OpenAI, Anthropic, Google Gemini or your own, with your own API keys, see custom LLMs ), write the instructions and decide when the bot books, starts a workflow or hands over. Go live and improve. Follow conversations in the unified team inbox and use analytics to refine answers. Guided paths such as booking, order status or opt-outs are built in the no-code workflow automation builder with buttons, lists, conditions and calls to your systems, and WhatsApp Flows collect structured details in in-chat forms. When the bot cannot help or the customer asks for a person, the conversation is routed to the right agent with the full history, and the agent replies from the same WhatsApp number. The same assistant can also answer on Instagram, Messenger, web chat and other channels you connect. See the WhatsApp chatbot page for details, or start on the free Basic plan at app.monochat.ai . If you only need simple greeting and after-hours replies for now, start with our guide to WhatsApp auto reply messages . Sources WhatsApp Business Messaging Policy WhatsApp Business Solution Terms Pricing on the WhatsApp Business Platform (Meta for Developers) Interactive reply buttons messages (Meta for Developers) Interactive list messages (Meta for Developers) Meta Business Agent Platform overview (Meta for Developers) On this page What can a WhatsApp chatbot do for a business? Rule-based vs AI chatbots: which one do you need? How to build a WhatsApp chatbot, step by step A sample WhatsApp chatbot conversation What Meta’s rules mean for your chatbot in 2026 How much does a WhatsApp chatbot cost? Mistakes that make WhatsApp chatbots fail How to build your WhatsApp chatbot in MonoChat Sources Put this into practice with MonoChat WhatsApp chatbot AI knowledge base Workflow automation AI assistants and chatbots Get Started For Free Put this into practice with MonoChat WhatsApp chatbot AI knowledge base Workflow automation AI assistants and chatbots All guides FAQ Frequently asked questions Do I need the WhatsApp Business API for a chatbot? For a chatbot you build or run through a software platform, yes. The WhatsApp Business app only offers fixed greeting and away messages, while the API lets software read each message and reply with logic or AI. Meta also offers its own AI agent for eligible businesses, but third-party chatbots run on the API. Are AI chatbots allowed on WhatsApp in 2026? Yes, when the AI supports your business, for example answering customer questions, booking appointments or tracking orders. Since January 15, 2026 WhatsApp's terms bar AI providers from offering general-purpose AI assistants as the main product on the platform, except where Meta is legally required to allow it. A business using AI for its own customer service is not affected by that ban. How much does a WhatsApp chatbot cost to run? There are three parts: your platform plan, the AI model usage if the bot uses one, and Meta's message fees. Since October 1, 2026 Meta charges service messages after the first 1,000 per business phone number each month, at a rate that depends on the recipient's country. Customer messages to you are never charged by Meta. Can a WhatsApp chatbot hand over to a human? It should. WhatsApp's Business Messaging Policy requires a prompt, clear and direct escalation path when you automate replies, such as an in-chat transfer to a human agent, a phone number or an email address. The best bots hand over with the conversation history so the customer does not repeat themselves. Can a chatbot message customers first on WhatsApp? Only with an approved template message, and only to people who opted in. Free-form chatbot replies are allowed within 24 hours of the customer's last message. After that, the bot needs a template, such as a utility update or a marketing message the customer agreed to receive. Related guides Keep reading on the same topic. WhatsApp's 2026 AI chatbot policy: what's allowed for businesses AI Meta changed WhatsApp's business terms in 2026 to keep general-purpose AI assistants off the platform. Here is what the rule says, who it affects, what is still allowed, and how to keep your AI chatbot compliant. WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) WhatsApp How to set up WhatsApp greeting, away and FAQ auto replies in the Business app and on the API, what changed with Meta's 2026 pricing, and ready-to-use sample messages. WhatsApp customer service: how to support customers at scale Customer service A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Customer Service: Support at Scale URL: https://monochat.ai/blog/whatsapp-customer-service > Run WhatsApp customer service at scale: set up a team inbox, routing, automation and templates, follow Meta Home Blog WhatsApp customer service: how to support customers at scale Customer service WhatsApp customer service: how to support customers at scale A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page Why customers want support on WhatsApp WhatsApp Business app or API for customer service? How to set up WhatsApp customer service, step by step The 24-hour window: how it shapes WhatsApp support What does WhatsApp customer service cost in 2026? WhatsApp customer service message examples Which metrics matter for WhatsApp support? How to run WhatsApp customer service in MonoChat Sources WhatsApp customer service means helping customers on the app they already use every day, with replies in a chat thread instead of a phone queue or an email ticket. To do it at scale, connect your number to the WhatsApp Business API, answer from a shared team inbox, route each conversation to the right person, automate repetitive questions with a clear path to a human, and use approved templates for follow-ups after the 24-hour window closes. This playbook covers the setup, the Meta rules and costs that apply in 2026, ready-to-use support messages, and the metrics that show whether your WhatsApp support is working. Why customers want support on WhatsApp Messaging fits how people already communicate. Customers can write when it suits them, send a photo of the problem, and come back to the same thread later without starting over. For your team, chat lets one agent handle several conversations at once, and the written history makes handovers and quality reviews easier than with phone calls. The catch is expectations. Customers on WhatsApp expect a fast, personal reply. A setup that works for ten chats a day breaks at a few hundred, which is why the rest of this guide focuses on structure. WhatsApp Business app or API for customer service? Need WhatsApp Business app WhatsApp Business API with a team inbox Agents on one number Limited; Meta Verified adds up to 10 linked devices and agents Many agents in parallel Assignment and routing Manual Rules by team, skill, language, priority or hours Automation Greeting, away messages, quick replies Workflows, chatbots, AI assistants Proactive updates Manual or broadcasts Approved templates, triggered by your systems Reporting Basic Response times, workload, CSAT Integrations Few CRM, order systems, webhooks Message fees None Per message, by category and country If one or two people answer every chat, the app may be enough. Once you have shifts, several teams or a need for automation, the API is the practical choice. Our guide to WhatsApp Business multiple users covers the team setup in detail. How to set up WhatsApp customer service, step by step 1. Complete your business profile The WhatsApp Business Messaging Policy requires a business profile with customer support contact information, such as an email address, website or phone number, kept accurate and up to date. Add your hours too, so customers know when to expect a person. 2. Put every conversation in one shared inbox A unified team inbox shows every WhatsApp chat in one list, with an owner, a status and the full history. Agents stop asking “who is answering this one?”, and nothing falls through the gaps between phones. 3. Define routing rules Decide who gets what. Common rules: By topic: orders and returns to support, pricing to sales, invoices to billing By language: route to agents who speak it By customer value or priority: VIP or urgent cases jump the queue By hours: outside hours, send to an on-call team or an away flow Good routing is the single biggest lever on response time, because conversations land with someone who can solve them on the first try. 4. Automate the first line Most support volume is a short list of repeated questions. Automate those: A greeting with a short menu: track an order, change a booking, talk to a person Auto replies for after-hours messages that state when a person will reply An AI assistant that answers from your policies and looks up order data, covered in our guide on how to build a WhatsApp chatbot Meta’s policy allows automation inside the customer service window but requires prompt, clear and direct escalation paths, such as an in-chat transfer to a human agent, a phone number or email. Make “talk to a person” visible in every automated flow. 5. Prepare saved replies and templates Agents should not type the same answer twenty times a day. Keep saved replies for common answers, and get template messages approved for anything you send outside the 24-hour window, such as case updates, delivery changes or appointment reminders. 6. Set targets and measure them Agree on a first response time target by channel and hour, and make the queue visible. Then follow the metrics in the section below. The 24-hour window: how it shapes WhatsApp support When a customer messages you, a 24-hour customer service window opens, and it resets every time they write again. Inside it, agents and bots can reply freely. When it closes, you can only send approved templates. For support, that has three consequences: Resolve within the window where you can. A case that drags past 24 hours of silence needs a template to restart. Use utility templates for follow-ups. “Your replacement has shipped” or “Your refund is complete” are utility messages, sent when your system confirms the event. Ask a question that invites a reply. If you need more time, a short check-in that gets the customer to answer keeps the window open naturally. What does WhatsApp customer service cost in 2026? Messages from customers to your business are never charged. What you send on the API is charged per delivered message by category and the recipient’s country. Since October 1, 2026, Meta’s pricing page says: Service messages (free-form replies inside the window) are charged again. Each business phone number gets 1,000 free service messages per month , which reset monthly and do not roll over. From the 1,001st, Meta charges the published service rate for the market. Utility templates sent inside an open customer service window are now charged too. Free entry point windows stay free: if a customer comes from a Click-to-WhatsApp ad and you reply within the customer service window, your reply opens a free entry point window in which messages are not charged. Meta’s page currently says this window can remain open for up to 7 days. Meta will stop delivering service messages beyond the free tier if your account has no payment method. A worked example with the October 2026 rate card: Market Service replies per month Charged after 1,000 free Rate per message Approx. monthly Meta fee United Kingdom 8,000 7,000 $0.022 $154 India 8,000 7,000 $0.0014 $9.80 Saudi Arabia 8,000 7,000 $0.0107 $74.90 These figures cover Meta’s fees for replies only. Add any templates you send and your platform plan. You can model your own mix in the bulk messaging calculator . Two practical ways to keep costs in check: answer in one complete message instead of several short bubbles, and let customers self-serve common answers in a single automated reply rather than a long back-and-forth. WhatsApp customer service message examples Copy and adapt these for your team. First reply when an agent joins Hi [name], this is [agent] from [Business]. I can see your earlier messages. Let me check your order now, it will take about two minutes. Asking for details To look into this, could you send your order number and a photo of the item? You can attach the photo right here. Setting expectations Thanks for waiting. I have passed this to our returns team, who will confirm the pick-up time today by 17:00. You will get the update in this chat. Closing the conversation Your replacement is on its way. Is there anything else I can help with today? Utility template after the window has closed Hi {{1}}, an update on your request {{2}}: your refund of {{3}} has been processed. It usually appears on your statement within 5 working days. Reply here if you have any questions. Satisfaction survey after resolution How did we do today? Tap a rating so we can keep improving. [Great] [Okay] [Not good] Which metrics matter for WhatsApp support? First response time : how long a customer waits for the first human or useful automated reply. Resolution time: from first message to solved. Track it per topic to see where processes are slow. Automation resolution rate: the share of conversations closed without a person, checked against satisfaction so you do not automate badly. Handover rate and reasons: why bots pass chats to people, which points to missing content. CSAT : a one-tap survey at the end of a conversation. SLA compliance and agent workload: whether targets hold at peak hours and whether work is spread fairly. How to run WhatsApp customer service in MonoChat MonoChat connects your number to the WhatsApp Business API and gives your team one place to work. With Coexistence you can keep the WhatsApp Business app on the same number. Shared inbox. Every WhatsApp conversation lands in the unified team inbox alongside Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice, with one customer profile and cross-channel history. Routing and ownership. Smart routing assigns conversations by channel, skill, workload, priority, language or working hours, and team leads can assign by hand. The multi-agent call center adds canned responses, skill-based routing, escalation management and SLA dashboards. Automation with handover. The no-code workflow automation builder runs greetings, menus and after-hours flows, and an AI WhatsApp chatbot answers from your knowledge base. When a person is needed, the chat moves to the right agent with the full history. Templates and follow-ups. Approved template messages send case updates and reminders when the window has closed, triggered from your systems. Measure quality. Automated CSAT surveys run after each resolved conversation, and analytics track response times, SLA compliance and agent productivity. Calls when chat is not enough. With WhatsApp calls , agents can move to voice from the same conversation where calling is available for your account. You can start on the free Basic plan with one agent and one channel at app.monochat.ai , and compare team plans on the pricing page. Sources WhatsApp Business Messaging Policy Pricing on the WhatsApp Business Platform (Meta for Developers) WhatsApp Business app features Interactive reply buttons messages (Meta for Developers) On this page Why customers want support on WhatsApp WhatsApp Business app or API for customer service? How to set up WhatsApp customer service, step by step The 24-hour window: how it shapes WhatsApp support What does WhatsApp customer service cost in 2026? WhatsApp customer service message examples Which metrics matter for WhatsApp support? How to run WhatsApp customer service in MonoChat Sources Put this into practice with MonoChat Unified team inbox Multi-agent call center WhatsApp Business API CSAT survey automation Get Started For Free Put this into practice with MonoChat Unified team inbox Multi-agent call center WhatsApp Business API CSAT survey automation All guides FAQ Frequently asked questions How do I offer customer service on WhatsApp? Small teams can start with the WhatsApp Business app, using a complete business profile, away messages and quick replies. Once several people answer or volume grows, connect your number to the WhatsApp Business API and a shared inbox, so agents can work in parallel with assignment, routing and automation. Can several agents answer customers on one WhatsApp number? Yes. On the WhatsApp Business API, any number of agents can reply from one number through a shared team inbox. In the WhatsApp Business app, Meta Verified subscribers can link up to 10 devices and agents to their account. How long can a business reply to a customer on WhatsApp? You can send free-form replies for 24 hours after the customer's last message, and the window resets each time they write. After that, you can only reach them with an approved template message, for example a utility update about their case. Is WhatsApp customer service free? Customer messages to you are never charged. Since October 1, 2026, Meta charges for the replies you send on the API after the first 1,000 service messages per business phone number each month, at a rate set by the recipient's country. Utility templates sent inside the customer service window are also charged since that date. Do I need a chatbot for WhatsApp customer service? Not at first, but automation helps once volume grows. A good setup lets a bot or AI assistant answer repetitive questions and collect details, then hands the conversation to a person with the full history. WhatsApp's policy requires a clear escalation path whenever replies are automated. Related guides Keep reading on the same topic. WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) WhatsApp How to set up WhatsApp greeting, away and FAQ auto replies in the Business app and on the API, what changed with Meta's 2026 pricing, and ready-to-use sample messages. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. WhatsApp Business Multiple Users: How to Share One Number With Your Team WhatsApp Several people can answer from one WhatsApp Business number. The right setup depends on team size: linked devices for a few people, a shared team inbox on the API for everyone else. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Link, QR Code & Website Button Guide URL: https://monochat.ai/blog/whatsapp-link-qr-code-button > Create a WhatsApp link, QR code and website chat button in minutes. Get the exact wa.me format, pre-filled message examples and copy-paste HTML code. Home Blog How to Create a WhatsApp Link, QR Code and Website Button WhatsApp How to Create a WhatsApp Link, QR Code and Website Button A WhatsApp link opens a chat with your business in one tap. Here is how to build one with a pre-filled message, turn it into a QR code and add it to your website as a button. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page How to create a WhatsApp link (wa.me) How to make a WhatsApp QR code for your business How to add a WhatsApp button to your website What happens after someone taps your WhatsApp link? How to track which link or QR code a chat came from How to manage WhatsApp link and QR code chats in MonoChat Sources A WhatsApp link is a URL that opens a chat with your business number when someone taps it. The format is https://wa.me/ followed by your full phone number in international format, with no plus sign, spaces or dashes, for example https://wa.me/15551234567 . Add ?text= and a message to open the chat with text already typed. Then you can turn the same link into a QR code or a button on your website. This guide covers all three: the link, the QR code and the website button. It also explains what changes when your number runs on the WhatsApp Business API, and how to tell which link or code each conversation came from. How to create a WhatsApp link (wa.me) WhatsApp’s click-to-chat feature lets anyone start a chat with your number without saving it first. Build the link in three steps. Start with the base URL: https://wa.me/ Add your number in international format. Use the country code and the full number, and remove the + , spaces, brackets, dashes and any leading zero. Test it on your phone and on a computer before you share it. Here is how common local formats convert: How you write the number Country wa.me link +1 (555) 123-4567 United States https://wa.me/15551234567 +44 07700 900123 United Kingdom https://wa.me/447700900123 +90 (532) 123 45 67 Türkiye https://wa.me/905321234567 +971 050 123 4567 United Arab Emirates https://wa.me/971501234567 The most common mistake is keeping the local trunk zero after the country code ( 4407700... ). That produces a link to a number that doesn’t exist on WhatsApp. How to add a pre-filled message to a WhatsApp link A pre-filled message saves the customer typing and tells you what they want. Add ?text= and your message, with spaces written as %20 : https://wa.me/15551234567?text=Hi%2C%20I%27d%20like%20to%20book%20a%20table%20for%20Friday When tapped, the chat opens with this text in the message box: Hi, I’d like to book a table for Friday Any URL encoder converts the text for you. Keep the message short, written in the customer’s voice, and specific to where the link sits. A few examples: On a product page: “Hi, is the oak dining table in stock?” In an email signature: “Hi, I have a question about my order.” On a menu: “Hi, I’d like to order for pickup.” In an Instagram bio: “Hi, I saw your profile and want to know more.” The customer can edit or delete the text before sending, so treat it as a helpful start, not a form. How to make a WhatsApp QR code for your business A QR code is the offline version of the link. Customers scan it with their phone camera and the chat opens. You have three ways to make one. Option 1: The WhatsApp Business app The WhatsApp Business app gives your business a QR code you can share, print and reset from within the app. It opens a chat with your number. Resetting the code makes the old one stop working, which is useful if a code was misused, but remember to replace anything you have already printed. Option 2: QR codes on the WhatsApp Business API If your number runs on the WhatsApp Business API , Meta offers QR codes and short links that you manage in its business tools or through the API. According to Meta’s developer documentation: Each code can carry a pre-filled message of up to 140 characters . One phone number can have up to 2,000 QR codes and short links. Images come as SVG or PNG . Meta recommends SVG for print, because it scales cleanly for signage and packaging. Each code also gets a short link in the format https://wa.me/message/ plus a random code, so your number and message don’t appear in the URL. You can edit the pre-filled message later without reprinting the code. Codes don’t expire. If you delete one, people who scan it see an expired error. Meta does not provide scan analytics for these codes, to protect user privacy. Meta also advises against restyling the codes with colors or effects, because that can make them harder to scan. Option 3: Any QR generator with your wa.me link You can paste any wa.me link, including one with a pre-filled message, into a QR code generator. This works for every kind of WhatsApp account. Choose a generator that produces a static code. Some free tools create “dynamic” codes that redirect through their own servers and stop working when a trial ends. Where to put a WhatsApp QR code Shelves and product tags , so shoppers can ask about sizes or stock Receipts and packaging , for order questions and reorders Menus and table cards in restaurants and cafes Reception desks and waiting rooms , for bookings and check-ins Event badges and brochures , for follow-up questions Add a short line next to the code that says what happens when people scan it: “Scan to ask about this product on WhatsApp.” A bare QR code gets fewer scans than one with a reason. How to add a WhatsApp button to your website A website button is the link wrapped in a clickable element. The simplest version is a plain HTML link: < a href = "https://wa.me/15551234567?text=Hi%2C%20I%20have%20a%20question" target = "_blank" rel = "noopener" > Chat with us on WhatsApp </ a > For a floating button in the corner of every page, add this before the closing </body> tag and style it to match your site: < a href = "https://wa.me/15551234567?text=Hi%2C%20I%20have%20a%20question" target = "_blank" rel = "noopener" aria-label = "Chat with us on WhatsApp" style = "position:fixed;bottom:20px;right:20px;z-index:999; padding:12px 18px;border-radius:40px;background:#25D366; color:#fff;font-weight:600;text-decoration:none;" > WhatsApp us </ a > A few rules for website buttons: Change the pre-filled text by page. A pricing page link and a support page link should say different things. Say when you reply. “We reply within business hours” sets expectations. Check mobile layout. Make sure the floating button doesn’t cover your cart or cookie banner. Remember desktop visitors. Meta notes that on a computer the link opens the WhatsApp desktop app if it is installed; otherwise the visitor is prompted to install it. WhatsApp button or live chat widget? WhatsApp link or button Website chat widget Where the chat happens In the visitor’s WhatsApp On your website Visitor needs WhatsApp Yes No Conversation continues after they leave Yes, in their WhatsApp chats Only while the session is kept Best for Mobile visitors, repeat customers Desktop visitors, quick questions Many businesses offer both. A web chat widget catches visitors who don’t want to leave the page, and the WhatsApp button catches those who prefer to continue on their phone. What happens after someone taps your WhatsApp link? The customer’s first message opens a 24-hour customer service window . Inside that window you can reply with normal messages. Since October 1, 2026, Meta charges these service messages at the market’s utility rate, after the first 1,000 free service messages per business phone number each month. After 24 hours without a reply from the customer, you can only send approved template messages. Two points are easy to get wrong: A chat is not marketing consent. Someone asking about opening hours hasn’t agreed to receive promotions. Ask for permission and record it. Our guide to WhatsApp opt-in shows how to word the request. Links are not ads. Meta’s free entry point window (up to 7 days) applies to conversations started from Click-to-WhatsApp ads, not to wa.me links or QR codes. See Click-to-WhatsApp ads for how that works. How to track which link or QR code a chat came from Because QR codes don’t come with scan analytics, use the first message to identify the source. Give each placement its own pre-filled text with a short, readable tag: Store window: Hi, I'm interested in this week's offer (W1) Receipt: Hi, I have a question about my order (R1) Instagram bio: Hi, I found you on Instagram (IG) Customers see a natural sentence, and your team or automation sees the code. Count conversations per code each month to see which placements bring real conversations, not just scans. How to manage WhatsApp link and QR code chats in MonoChat Links and codes are only the entry point. What matters is what happens when the chat arrives. In MonoChat you connect your number through the official WhatsApp Business API, and every chat from your links, QR codes and buttons lands in one shared inbox with your other channels. Route each source to the right reply With workflow automation , a workflow starts from an incoming message. Add conditions that read the opening text, then: Tag the conversation with its source (store window, receipt, Instagram). Send a fitting first reply with quick-reply buttons, for example “Sizes in stock”, “Delivery times” or “Talk to staff”. Hand over to the right team , sales for product questions and support for order questions. For physical stores, the in-store QR assistant shows how a QR code on a shelf can start a chat that answers product questions and hands over to staff. For websites, click-to-chat lead capture shows how to collect lead details in the conversation and route them to your sales team. You can also add MonoChat’s web chat widget next to your WhatsApp button, so both kinds of visitor end up in the same inbox. Answer around the clock An AI assistant can answer the first message from your knowledge base at any hour and hand the conversation to a person with its full history. Scans from a store window at 10 p.m. still get a useful answer. When you are ready to turn chats into revenue, our guide to WhatsApp lead generation covers the next steps. You can start on the free Basic plan (1 agent, 1 channel) at app.monochat.ai . See the pricing page for plans with more agents and channels. Sources How to use click to chat (WhatsApp Help Center) QR codes and short links (Meta for Developers) Pricing on the WhatsApp Business Platform (Meta for Developers) Send messages and the customer service window (Meta for Developers) On this page How to create a WhatsApp link (wa.me) How to make a WhatsApp QR code for your business How to add a WhatsApp button to your website What happens after someone taps your WhatsApp link? How to track which link or QR code a chat came from How to manage WhatsApp link and QR code chats in MonoChat Sources Put this into practice with MonoChat WhatsApp Business API Click-to-chat lead capture In-store QR assistant Workflow automation Get Started For Free Put this into practice with MonoChat WhatsApp Business API Click-to-chat lead capture In-store QR assistant Workflow automation All guides FAQ Frequently asked questions How do I create a WhatsApp link for my business? Write https://wa.me/ followed by your full phone number in international format, without the plus sign, spaces, brackets, dashes or leading zeros. For example, a US number becomes https://wa.me/15551234567. Add ?text= and a URL-encoded message if you want the chat to open with text already typed. How do I make a QR code for WhatsApp? The WhatsApp Business app can show, share and print a QR code for your business. On the WhatsApp Business API you can create QR codes with a pre-filled message in Meta's tools or through the API. You can also turn any wa.me link into a QR code with a QR generator. Can a WhatsApp link include a pre-filled message? Yes. Add ?text= to a wa.me link followed by your message, with spaces written as %20. API QR codes and short links support a pre-filled message of up to 140 characters. The customer can still edit the text before sending. Does clicking a WhatsApp link count as opt-in? When a customer sends you a message, you can reply to that conversation. That is not the same as permission to send marketing later. Ask for opt-in separately and record it before you send promotional templates. Do WhatsApp QR codes expire? QR codes created through the WhatsApp Business API do not expire on their own. If you delete one, people who scan it see an expired error. If you reset the QR code in the WhatsApp Business app, the old code stops working, so replace printed copies. Related guides Keep reading on the same topic. Click-to-WhatsApp Ads: Setup, Costs and Best Practices Marketing How Click-to-WhatsApp ads work, how to launch one step by step, what you pay Meta for the ad and the messages, and how to turn each new chat into a lead or a sale. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. WhatsApp Lead Generation and Sales: How to Capture, Qualify and Close Leads in Chat Sales A practical playbook for selling on WhatsApp: the entry points that bring in leads, the questions that qualify them, follow-up that respects opt-in, and how to close the sale inside the chat. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Marketing Guide: Strategy & Examples URL: https://monochat.ai/blog/whatsapp-marketing > WhatsApp marketing explained: grow an opted-in audience, plan campaigns that get replies, stay within Meta Home Blog WhatsApp Marketing: Strategy, Campaigns and Examples That Work Marketing WhatsApp Marketing: Strategy, Campaigns and Examples That Work A practical WhatsApp marketing playbook: build an opted-in list, choose the right message types, plan campaigns people answer, and measure what each one earns. MonoChat Team · Updated: October 8, 2026 · 9 min read On this page What is WhatsApp marketing and why does it work? WhatsApp Business app vs API for marketing The rules you must follow before you send anything The four message types you will use How to build a WhatsApp marketing strategy in 6 steps WhatsApp marketing campaign examples How much does WhatsApp marketing cost? Which metrics show if WhatsApp marketing is working? How to run WhatsApp marketing campaigns in MonoChat Automate the follow-up with workflows Sources WhatsApp marketing is the practice of reaching customers who have agreed to hear from you on WhatsApp with offers, launches, reminders and personal follow-ups, and then turning their replies into sales. It works because the message lands in the same app people use to talk to friends, and because the customer can answer right away. It only works long term if you follow Meta’s rules: opt-in first, approved templates for anything you start, and a real reason to message. This guide walks through the strategy, the message types, campaign ideas with sample copy, the costs, and the metrics to watch. The last sections show how to run the whole thing from one inbox in MonoChat. What is WhatsApp marketing and why does it work? Email and SMS are broadcast channels: you send, and maybe someone clicks. WhatsApp is a conversation channel. When a customer gets a message from your business, they can tap a button, ask a question or send a photo, and your team or AI assistant answers in the same thread. That changes how you plan campaigns. Instead of measuring opens alone, you measure how many people replied and how many of those conversations ended in a booking, an order or a payment. A smaller campaign that starts real conversations usually beats a large one that gets ignored. Three things make the channel effective: Rich, tappable messages. Templates can carry images, video, documents, quick-reply buttons, links and carousel cards . Two-way by default. Every campaign is also a support and sales channel, so questions get answered before the customer drops off. Trust signals. Your verified business profile, display name and logo appear in the chat. WhatsApp Business app vs API for marketing You can market with either product, but they suit different stages. WhatsApp Business app WhatsApp Business Platform (API) Best for Solo owners and very small teams Growing teams and campaigns at scale Users One phone plus linked devices Many agents in a shared inbox Broadcasts Broadcast lists for small audiences Template campaigns to any opted-in contact Automation Greeting, away messages, quick replies Chatbots, AI assistants, workflows, Flows Message cost No per-message fee Per-message fees by category and country Reporting Basic Delivery, read, reply and conversion tracking If you are planning recurring campaigns, segmentation or automation, the API is the right foundation. With Coexistence you can keep using the app on the same number while you move to the API. The rules you must follow before you send anything Meta’s WhatsApp Business Messaging Policy sets the ground rules. The ones that matter most for marketing: Get opt-in. You may only message people who gave you their number and agreed to receive messages from you on WhatsApp. Our guide to WhatsApp opt-in covers where and how to ask. Start with an approved template. Any message you send first, or after the 24-hour customer service window has closed, must be a Meta-approved template message . Honor opt-outs. You must respect every request to stop, block or unsubscribe. Give people an easy way to do it, such as a “Stop promotions” button. Stay out of restricted categories. Some goods and services, such as weapons, drugs, adult products and certain financial products, are prohibited or restricted. No political campaigning. Political parties, politicians, candidates and campaigns are not allowed to use the WhatsApp Business Platform. There are also delivery limits. New business portfolios start at a messaging limit of 250 unique users outside the service window per rolling 24 hours, and the limit rises to 2,000, 10,000, 100,000 and then unlimited as you verify your business and keep quality high. On top of that, WhatsApp may cap how many marketing templates one person receives from businesses, based on their engagement. If someone has hit that cap, the message fails with error code 131049, and Meta recommends waiting at least 24 hours before you try again. The four message types you will use Type When you use it Typical marketing use Marketing template Starting a conversation with a promotion, launch or re-engagement Offers, new arrivals, events, win-back Utility template Updates about an existing order, booking or account Order confirmed, appointment reminder Authentication template One-time passcodes Login and checkout verification Service (free-form) message Replies within 24 hours of the customer’s last message Answering questions after a campaign Meta decides the category from the content. If a “utility” template contains a promotion, it is treated as marketing. Keep transactional updates clean and save offers for marketing templates. You will find 20+ ready-to-adapt samples in WhatsApp template message examples . How to build a WhatsApp marketing strategy in 6 steps 1. Pick one goal per campaign “Increase sales” is too broad. Pick something you can count in conversations: book 50 test drives, recover abandoned carts, fill a webinar, reactivate customers who have not ordered in 90 days. 2. Grow an opted-in audience Put opt-in where intent is high: A WhatsApp button or click-to-chat link on product and contact pages A checkbox at checkout with clear wording about WhatsApp messages QR codes in store, on packaging and on receipts Click-to-WhatsApp ads on Facebook and Instagram 3. Segment before you send Use what you already know: past purchases, product interests, location, language, last conversation, and how the person responded to earlier campaigns. Two smaller relevant campaigns almost always outperform one generic blast. 4. Write for the chat, not the inbox Keep it short, personal and specific. Lead with the benefit, use one call to action and add buttons so people can answer with one tap. 5. Plan what happens after the reply This is where most campaigns fail. Decide in advance who answers, what the chatbot handles, and when a conversation goes to a person. A reply that waits two hours is a lost sale. 6. Measure and iterate Track delivered, read, replied and converted for each template and segment. Pause templates with low engagement; Meta also watches quality signals such as blocks and reports. WhatsApp marketing campaign examples Here are six campaigns with sample copy you can adapt. Variables in double braces are filled in per customer. New collection launch (retail) Hi {{1}}, our autumn collection is live. You picked up the wool scarf last winter, so we saved you early access to the new knitwear before it goes on general sale. [See the collection] [Stop promotions] Abandoned cart reminder (ecommerce) Hi {{1}}, you left the {{2}} in your cart. It's still available in your size. Want us to hold it for 24 hours? [Yes, hold it] [I have a question] Event invitation (education or B2B) Hi {{1}}, we're hosting a free 45-minute online session on {{2}} at {{3}}. Seats are limited to keep it interactive. Shall we save one for you? [Save my seat] [Not this time] Win-back offer (services) Hi {{1}}, it’s been a while since your last visit. As a returning client, you get 15% off any treatment booked this month. Reply with a day that suits you and we’ll find a slot. Back-in-stock alert (retail) Good news, {{1}}: the {{2}} you asked about is back in stock. Tap below to reserve one before the weekend. Product recommendation carousel (any catalog) Send three to five cards, each with an image, a short line and a button such as “Ask about this” or “Buy now”. Carousels work well when the customer is still deciding between options. Note the “Stop promotions” button in the first example. Offering an easy opt-out keeps complaints and blocks low, which protects your quality rating. How much does WhatsApp marketing cost? Since July 1, 2025, Meta charges per delivered template message, by category and by the recipient’s country code. Marketing is the most expensive category. Using the October 2026 rates in MonoChat’s bulk messaging cost calculator : Recipient market Marketing rate per message 10,000 marketing messages United Kingdom $0.0635 $635.00 Germany $0.1365 $1,365.00 Brazil $0.0625 $625.00 Mexico $0.0397 $397.00 India $0.0118 $118.00 North America $0.0250 $250.00 Two other points matter for budgeting: Replies are no longer free. Since October 1, 2026, Meta charges service messages (your free-form replies inside the 24-hour window) per message at the market’s utility rate, after the first 1,000 per business phone number each month, and utility templates sent inside the window are charged too. A campaign that starts many conversations therefore also creates reply costs, so automate the simple answers efficiently and keep agent replies focused. Ad-driven chats have a free window. When someone messages you from a Click-to-WhatsApp ad and you reply within 24 hours, a free entry point window opens that may remain open for up to 7 days, and messages in it are free. For worked examples and the full category breakdown, see WhatsApp API pricing explained . Which metrics show if WhatsApp marketing is working? Metric What it tells you What to do if it’s low Delivery rate Whether messages reach phones Check numbers, messaging limit and per-user marketing caps Read rate Whether the preview earns attention Rewrite the first line and test media Reply or button-click rate Whether the offer is relevant Tighten the segment, simplify the call to action Conversion rate Whether chats turn into revenue Speed up replies, add payment or booking in chat Opt-out and block rate Whether you are over-sending Send less often, improve targeting Revenue per message Whether the campaign pays back Compare with the per-message cost above How to run WhatsApp marketing campaigns in MonoChat MonoChat connects your number to the official WhatsApp Business API and keeps campaigns, replies and follow-ups in one place. Create and approve templates. Write the message with variables, media and buttons, choose the category and language, and submit it to Meta from MonoChat’s template messages screen. Build the segment. Filter contacts by tags, lifecycle stage, interests, past conversations, purchase history or CRM attributes. Send or schedule the campaign. Use bulk messaging for broadcasts, or trigger templates from events such as an abandoned cart or a renewal date. Handle replies automatically. An AI assistant answers questions from your knowledge base, qualifies intent and hands the conversation to the right agent in the shared team inbox . Track results. Follow delivery, replies and conversion actions per campaign in analytics . Automate the follow-up with workflows The reply is where revenue happens, so build the path before you launch. In MonoChat’s no-code workflow automation builder you can: Tag everyone who tapped “Stop promotions” and exclude them from future marketing segments Send a WhatsApp Flow form when someone taps “Save my seat”, then sync the answers to your CRM Route “I have a question” replies to the sales team, with the campaign context visible in the conversation Wait a set time and send a reminder template to people who clicked but did not buy You can start on the free Basic plan (one agent, one channel) at app.monochat.ai , and compare paid plans on the pricing page . Sources WhatsApp Business Messaging Policy WhatsApp Business Platform pricing Upcoming pricing updates for service and utility messages Messaging limits Per-user marketing template message limits Template categorization On this page What is WhatsApp marketing and why does it work? WhatsApp Business app vs API for marketing The rules you must follow before you send anything The four message types you will use How to build a WhatsApp marketing strategy in 6 steps WhatsApp marketing campaign examples How much does WhatsApp marketing cost? Which metrics show if WhatsApp marketing is working? How to run WhatsApp marketing campaigns in MonoChat Automate the follow-up with workflows Sources Put this into practice with MonoChat WhatsApp bulk messaging WhatsApp template messages Bulk messaging cost calculator Workflow automation Get Started For Free Put this into practice with MonoChat WhatsApp bulk messaging WhatsApp template messages Bulk messaging cost calculator Workflow automation All guides FAQ Frequently asked questions Is WhatsApp marketing legal? Yes, when you follow WhatsApp's Business Messaging Policy and the privacy laws that apply to you. You need opt-in permission from each person before you message them, you must start conversations with an approved template, and you must honor every opt-out or block request. Can I send promotional messages with the free WhatsApp Business app? The app is built for one-to-one chats and small broadcast lists. For campaigns to larger opted-in audiences, with segmentation, approved templates and reporting, you need the official WhatsApp Business Platform (API) via Meta's Cloud API, connected directly to your own account (for example with MonoChat). How much does a WhatsApp marketing message cost? Meta charges per delivered marketing template, and the rate depends on the recipient's country. For example, MonoChat's calculator uses $0.0635 per marketing message to the United Kingdom and $0.0118 to India. Meta bills these fees directly to your own payment method; your software plan, such as MonoChat, is separate and adds no markup on Meta's rate. How often can I send marketing messages on WhatsApp? There is no fixed weekly number, but WhatsApp may cap how many marketing templates a person receives from businesses based on their engagement. Messages over that cap are not delivered. Sending only when you have something relevant, and to people who engage, keeps your messages arriving. What is a good first WhatsApp marketing campaign? Start with a small, warm segment, such as recent buyers or people who asked about a product, and send one clear offer with a quick-reply button. Measure replies and conversions, then expand to more segments once you see what works. Related guides Keep reading on the same topic. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. Click-to-WhatsApp Ads: Setup, Costs and Best Practices Marketing How Click-to-WhatsApp ads work, how to launch one step by step, what you pay Meta for the ad and the messages, and how to turn each new chat into a lead or a sale. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business Multiple Users: Team Inbox URL: https://monochat.ai/blog/whatsapp-multiple-users-team-inbox > Can multiple users share one WhatsApp Business number? Compare linked devices, Meta Verified and a shared team inbox on the API, and set up your team right. Home Blog WhatsApp Business Multiple Users: How to Share One Number With Your Team WhatsApp WhatsApp Business Multiple Users: How to Share One Number With Your Team Several people can answer from one WhatsApp Business number. The right setup depends on team size: linked devices for a few people, a shared team inbox on the API for everyone else. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page Can multiple users use WhatsApp Business on one number? Option 1: Linked devices in the WhatsApp Business app Option 2: Meta Verified for Business Option 3: A shared team inbox on the WhatsApp Business API Keep your WhatsApp Business app and add a team inbox How to set up WhatsApp for a team: best practices How MonoChat gives your team one WhatsApp inbox Sources Yes, multiple users can answer from one WhatsApp Business number. In the WhatsApp Business app, you can link up to four additional devices to your main phone so a few colleagues reply from their own devices. For a bigger team, or when you need to assign chats, track who replied and add automation, you connect the number to the WhatsApp Business API and work from a shared team inbox. The difference isn’t only how many people can log in. It’s whether each conversation has an owner. This guide compares the options, explains where each one stops working, and shows how to set up a team inbox without changing the number your customers already use. Can multiple users use WhatsApp Business on one number? There are three common setups, and each fits a different stage of a business: WhatsApp Business app with linked devices. Your phone plus a few linked phones or computers. WhatsApp Business app with Meta Verified. A paid subscription that, among other things, includes assignable multi-device features. WhatsApp Business API with a team inbox. The number is connected to the API, and agents answer from a shared workspace on web or mobile. If you are still deciding between the app and the API in general, read WhatsApp Business app vs API first. Option 1: Linked devices in the WhatsApp Business app WhatsApp’s multi-device feature lets you link up to four additional devices, phones or computers, to the account on your main phone. WhatsApp introduced this so that additional employees can respond to customers directly from their phones under the same business account. How to set it up: On the main phone, open WhatsApp Business and go to Linked devices . Tap Link a device . On the second phone, install WhatsApp Business and choose to link it to an existing account, or open WhatsApp Web or the desktop app on a computer and scan the code shown there. Repeat for up to four devices. Where it works: two or three people, low message volume, one shared role such as a shop counter or a small studio. Where it breaks: No ownership. Every device sees every chat. Two people can answer the same customer, or both can assume the other one did. No sender identity. The customer sees the business name, and so do you. Later, nobody can tell which colleague promised what. No routing. Billing, sales and support questions all land in the same list. A hard ceiling. Once you need a fifth person, you are out of room. Option 2: Meta Verified for Business Meta Verified for Business on WhatsApp is a paid monthly subscription for the WhatsApp Business app. According to WhatsApp’s Help Center, plans include impersonation protection and in-app support, and they now include assignable multi-device features and a business web page that used to be part of a separate premium offer. If you cancel, WhatsApp unlinks all but your four most recently used linked devices. The subscription is only available to some businesses and locations, and Meta decides who is eligible. It is mainly a verification product. Our guide to the WhatsApp blue tick covers it in detail. If your main need is teamwork, look at the API route as well. Option 3: A shared team inbox on the WhatsApp Business API The WhatsApp Business API, which Meta calls the WhatsApp Business Platform, has no app of its own. You use it through a platform that provides the inbox. Because the number isn’t tied to a phone, the team size is set by the platform and your plan, not by a device limit. A team inbox adds what the app can’t: Assignment. Each conversation has one owner, and everyone can see who it is. Routing. New chats go to the right team or agent automatically. Agent identity. Every reply is recorded against the person who sent it. Handover. A chatbot or AI assistant answers first and passes the chat to a person with its history. Templates and campaigns. Approved template messages let you start conversations and follow up after the 24-hour window. Reporting. Response times, volumes and outcomes per agent and team. Comparison: linked devices vs Meta Verified vs team inbox Linked devices (app) Meta Verified (app) Team inbox (API) Number of users Main phone + up to 4 devices Assignable multi-device features Set by your platform and plan Conversation owner No Assignable Yes, per conversation Automatic routing No No Yes Chatbot / AI handover Basic away and greeting messages Basic away and greeting messages Yes Other channels in same inbox No No Depends on platform Template campaigns Broadcast lists Broadcast lists Approved templates Cost Free app Monthly subscription Platform plan plus Meta message fees Keep your WhatsApp Business app and add a team inbox The biggest worry about moving to the API used to be giving up the app. WhatsApp Coexistence removes that trade-off: you keep the WhatsApp Business app on your phone and connect the same number to the API. According to Meta’s developer documentation: Chat messages from the most recent six months can be synchronized, along with your WhatsApp contacts. Group chats are not synchronized. Messages you send from the WhatsApp Business app stay free. Messages sent through the API are billed at API rates. Broadcast lists are disabled, and some features such as disappearing messages, view once and live location are turned off for one-to-one chats. Linked companion devices are unlinked when you connect, and you can link supported ones again. WhatsApp for Windows and WhatsApp for WearOS are not supported. This lets the owner keep answering regulars from the phone while the team works from the shared inbox on the same number. Read more on our WhatsApp Coexistence page. How to set up WhatsApp for a team: best practices Whichever option you choose, these habits prevent most team problems. 1. Decide who owns what Write down which kinds of conversations go to which person or team. A simple rule set is enough to start: Order status, returns -> Support team Prices, quotes, bulk -> Sales team Invoices, payments -> Billing Everything else -> First available agent 2. Use one voice, then sign your name Agree on a greeting and tone. Saved replies keep answers to common questions consistent. Many teams add a first name to the first reply so the customer knows who they are talking to: Hi Sara, this is Daniel from the support team. I can see your order from Tuesday. Let me check the delivery date for you. 3. Set reply-time expectations Agree on a target first-response time per team and track it. Outside working hours, an away message or an AI assistant should say when a person will reply. Our guide to WhatsApp auto replies has ready-made samples. 4. Hand over with context When a chat moves between colleagues, the next person should see the full history and a short note. The customer should never have to repeat themselves. 5. Review the numbers weekly Look at open conversations, response times and conversations without an owner. These show where the setup needs work before customers notice. For broader support practices, see WhatsApp customer service at scale . How MonoChat gives your team one WhatsApp inbox MonoChat connects your number through the official WhatsApp Business API, and your agents answer from the unified team inbox . Several agents can work on the same WhatsApp number at once, and assignment and ownership show who is handling each conversation. What your team gets Assignment and smart routing. Conversations can be routed by channel, agent skill, workload and priority, and agents or team leads can also assign them by hand. One customer history. When a customer writes on WhatsApp today and on Instagram tomorrow, your team sees one profile and one timeline. Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice all arrive in the same inbox. Canned replies and smart suggestions for faster, consistent answers. Roles, permissions and working hours to group agents into teams and control who sees what. AI first, people next. An AI assistant can answer first and hand over to an agent with the full conversation. Web and mobile. Agents can work in the browser or with the iOS and Android apps. Performance tracking. Real-time dashboards, agent KPIs and SLA monitoring, described on the multi-agent call center page. Setup in four steps Sign up at app.monochat.ai and connect your WhatsApp number. If you use the WhatsApp Business app today, choose Coexistence to keep it. Invite your team and group agents by team, such as Sales, Support and Billing. Define routing rules that match the ownership list you wrote above. Add saved replies and an away message or AI assistant , then go live. The free Basic plan covers 1 agent and 1 channel, which is a good way to try the inbox. When you add colleagues, compare team plans on the pricing page . Sources One WhatsApp account, now across multiple phones (WhatsApp Blog) About Meta Verified for Business on WhatsApp (WhatsApp Help Center) Onboard WhatsApp Business app users / Coexistence (Meta for Developers) Pricing on the WhatsApp Business Platform (Meta for Developers) On this page Can multiple users use WhatsApp Business on one number? Option 1: Linked devices in the WhatsApp Business app Option 2: Meta Verified for Business Option 3: A shared team inbox on the WhatsApp Business API Keep your WhatsApp Business app and add a team inbox How to set up WhatsApp for a team: best practices How MonoChat gives your team one WhatsApp inbox Sources Put this into practice with MonoChat Unified team inbox WhatsApp Coexistence Multi-agent call center Get Started For Free Put this into practice with MonoChat Unified team inbox WhatsApp Coexistence Multi-agent call center All guides FAQ Frequently asked questions Can multiple users use one WhatsApp Business account? Yes. In the WhatsApp Business app you can link up to four additional devices to your main phone, so a small team can answer from the same number. For larger teams, connect the number to the WhatsApp Business API and answer from a shared team inbox. How many people can use WhatsApp Business at the same time? With the standard WhatsApp Business app, your main phone plus up to four linked devices. Meta Verified for Business adds assignable multi-device features. On the WhatsApp Business API, the number of agents depends on the platform you use, not on a device limit. Can two people answer the same WhatsApp chat? On linked devices, everyone sees every chat, so two people can reply to the same customer without knowing. A team inbox avoids this by assigning each conversation to one owner, while others can still see it. Do I lose my WhatsApp Business app if I move to the API? Not necessarily. With WhatsApp Coexistence you can keep using the WhatsApp Business app on your phone and connect the same number to the API. Some app features change, for example broadcast lists are disabled and group chats are not synced. Is it safe to share one phone or one WhatsApp Web login with the whole team? It works for a day, not as a process. You can't see who sent which reply, nobody owns a conversation, and access is lost if the phone is lost or the person who holds it leaves. Use linked devices or a team inbox instead. Related guides Keep reading on the same topic. WhatsApp Business App vs API: Which One Does Your Business Need? WhatsApp The WhatsApp Business app is built for one person on a phone; the WhatsApp Business API connects your number to software for teams, automation and campaigns. Here is how to choose, and how to use both. WhatsApp customer service: how to support customers at scale Customer service A practical playbook for WhatsApp customer support in 2026: the setup you need, how to route and automate without losing the human touch, what Meta charges, and which metrics to track. WhatsApp auto reply messages: greeting, away and quick replies (setup + samples) WhatsApp How to set up WhatsApp greeting, away and FAQ auto replies in the Business app and on the API, what changed with Meta's 2026 pricing, and ready-to-use sample messages. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Opt-In: How to Collect Consent Right URL: https://monochat.ai/blog/whatsapp-opt-in > WhatsApp opt-in explained: what Meta requires, where to collect consent, copy-ready opt-in wording, and how to handle opt-outs so your number stays healthy. Home Blog WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp WhatsApp Opt-In: How to Collect Customer Consent the Right Way Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page What Meta requires for WhatsApp opt-in Where to collect WhatsApp opt-in WhatsApp opt-in wording examples Confirm the opt-in with a utility template Collect consent by message type How to handle WhatsApp opt-outs Keep a record of every opt-in Common WhatsApp opt-in mistakes How to collect and manage WhatsApp opt-in with MonoChat Sources WhatsApp opt-in is a customer’s permission to receive messages from your business on WhatsApp, and Meta requires it before you send the first message. To be valid, the opt-in must make clear that the person is agreeing to receive messages from you, name your business, and comply with the laws that apply to you. You can collect it almost anywhere: a website form, checkout, an SMS, a phone call, or a paper form in your store. Getting this right protects more than your compliance record. People who expect your messages read and reply to them, while people who are surprised block and report you, and that feedback is what drives template pauses, messaging limits, and account restrictions. This guide covers the rules, the best places to collect consent, wording you can copy, and how to handle opt-outs. What Meta requires for WhatsApp opt-in The WhatsApp Business Messaging Policy sets two conditions before you contact anyone. The person must have: Given you their mobile phone number (or username), and Given you opt-in permission confirming they want to receive later messages or calls from your business. Meta’s developer documentation adds three requirements for how you collect that opt-in: State clearly that the person is opting in to receive communication from your business. Name your business so people know who will message them. Comply with applicable law , including any notices and permissions required where you and your customers are. Since the November 2024 policy update, opt-in can be general rather than specifically about WhatsApp, as long as those requirements are met. You remain responsible for choosing the method and proving it complies with the law. Privacy and marketing-consent rules differ by country, so check what applies to you, for example with your legal advisor. The policy also requires you to respect every request to block, stop, or opt out, whether it reaches you on WhatsApp or elsewhere, including removing the person from your contact list. Where to collect WhatsApp opt-in Meta lists SMS, websites, phone calls (using an IVR flow), and in-person or paper forms as supported methods. In practice, most businesses combine several touchpoints: Touchpoint How it works Good for Website form or pop-up Phone field plus an unticked consent checkbox Newsletters, lead capture Checkout Optional checkbox for order updates and, separately, offers E-commerce order updates Account settings Notification preferences with WhatsApp as a channel Apps, SaaS, banking SMS Reply YES to an SMS that names your business and WhatsApp Existing SMS lists Phone call (IVR) “Press 1 to receive updates on WhatsApp” Call centers, appointment lines In store or on paper Sign-up form or registration sheet with a consent line Retail, clinics, events Click-to-chat link or QR code The customer starts the chat; you ask whether they want future updates Websites, packaging, store displays WhatsApp Flow form A form inside the chat with a consent checkbox Registrations and bookings that start in WhatsApp When a customer messages you first, through a click-to-chat link, a QR code, or an ad, you can reply freely within the 24-hour customer service window . For template messages after that, such as promotions next month, ask for explicit permission during the conversation and record the answer. WhatsApp opt-in wording examples Clear wording is the cheapest way to reduce blocks. Each example below names the business, names the channel, says what kind of messages to expect, and mentions how to stop. Website or checkout checkbox (order updates) [ ] Send me order and delivery updates from Northwind Home on WhatsApp. You can opt out at any time. Separate checkbox for marketing [ ] I'd like to receive offers and new arrivals from Northwind Home on WhatsApp, up to twice a month. Reply STOP or tap "Stop promotions" to opt out. SMS opt-in Northwind Home: Want order updates and support on WhatsApp instead of SMS? Reply YES to opt in. You can opt out any time. In-chat request after a support conversation Glad we could help today. Would you like to receive appointment reminders from Bright Smile Dental here on WhatsApp? Tap "Yes, remind me" or "No thanks". Paper or in-store form Phone number: ______________ [ ] I agree to receive booking confirmations and reminders from City Fitness on WhatsApp. [ ] I also agree to receive class news and member offers from City Fitness on WhatsApp. Avoid pre-ticked boxes, consent hidden in terms and conditions, and vague lines like “We may contact you on various channels”. They may not meet local law, and they leave people surprised when the first message arrives. Confirm the opt-in with a utility template Meta’s template guidelines list confirming an opt-in collected on another channel as a utility use case. A short confirmation right after sign-up sets expectations and gives an early way out: Thanks for confirming, {{1}}. You will now receive order and delivery updates from Northwind Home on WhatsApp. Reply STOP at any time to opt out. Keep it free of offers. Adding a discount code turns it into a marketing template. Our WhatsApp template message examples include more utility and marketing samples. Collect consent by message type Meta recommends either one opt-in that covers every category you plan to send (order updates, offers, recommendations) or separate opt-in per category. Separate consent usually works better: Customers who only want order updates can keep them without receiving promotions. Your marketing segment contains only people who asked for it, which keeps template quality high. An opt-out from promotions does not cut you off from essential service messages. The policy also asks for a separate opt-in before you start a voice call with a user, so add a call permission if you plan to call customers on WhatsApp. How to handle WhatsApp opt-outs Opt-out handling is where many businesses slip. Build these into your setup from day one: Add an opt-out button to marketing templates. A quick reply such as “Stop promotions” is easier for customers than finding the block button. Recognize opt-out words in chat. Treat replies like STOP, UNSUBSCRIBE, or “don’t message me” as opt-outs, even without a button. Apply the opt-out right away. Remove the person from the matching segment before your next send. Confirm it. A short utility message works: “You will no longer receive promotions from us on WhatsApp.” Honor requests from any channel. An email or a call asking you to stop counts too. WhatsApp users can also block or report you, or choose to stop receiving marketing messages from your business. Each of those signals affects your quality, so a clean opt-out path protects your account. If things have already gone wrong, see our guide to a banned or restricted WhatsApp Business account . Keep a record of every opt-in Meta puts the responsibility for proving compliant opt-in on you. For each contact, store: The date and time of consent The source (website form, checkout, SMS, store form, chat) The exact wording the person agreed to The message categories they accepted Any later opt-out, with date and channel This record lets you build clean campaign segments, answer customer questions, and explain your process if a violation is ever appealed. Common WhatsApp opt-in mistakes Importing a purchased list or an old customer database with no consent record. Treating “they gave us their phone number” as consent to WhatsApp marketing. Sending promotions to people who only agreed to order updates. Leaving out the business name, especially when you sell under several brands. Making the opt-out harder than the opt-in. Each of these leads to blocks and reports, which is how most problems with bulk messaging begin. How to collect and manage WhatsApp opt-in with MonoChat MonoChat turns consent into data your campaigns can use, rather than a checkbox that disappears into a spreadsheet. Opt-in inside WhatsApp. WhatsApp Flows let you build sign-up, registration, and booking forms that customers complete without leaving the chat, including a consent question, with answers synced to your CRM. Entry points that start the conversation. Click-to-chat buttons on your website and in-store QR codes open a WhatsApp chat, where a workflow can ask for permission to send future updates. Consent as customer state. Workflow automation keeps state for each customer, including consent. A workflow can tag a contact as “WhatsApp marketing: yes” when they agree, and switch the tag when they tap “Stop promotions”. Campaigns only to opted-in contacts. Bulk messaging filters audiences by tags and CRM attributes, so a campaign goes only to the people who said yes, and includes opt-out logic for safer sending. One inbox for the replies. Every response lands in the shared team inbox , so opt-out requests and questions reach a person quickly. You can try it on the free Basic plan (one agent, one channel) at app.monochat.ai , and compare other plans on our pricing page . For a definition you can share with your team, see opt-in in our glossary . Sources Meta for Developers: Obtaining opt-in for WhatsApp WhatsApp Business Messaging Policy Meta for Developers: Template categorization Meta for Developers: Template components (quick reply buttons) Meta for Developers: Pricing and the customer service window On this page What Meta requires for WhatsApp opt-in Where to collect WhatsApp opt-in WhatsApp opt-in wording examples Confirm the opt-in with a utility template Collect consent by message type How to handle WhatsApp opt-outs Keep a record of every opt-in Common WhatsApp opt-in mistakes How to collect and manage WhatsApp opt-in with MonoChat Sources Put this into practice with MonoChat WhatsApp Flows Workflow automation WhatsApp bulk messaging Click-to-chat lead capture Get Started For Free Put this into practice with MonoChat WhatsApp Flows Workflow automation WhatsApp bulk messaging Click-to-chat lead capture All guides FAQ Frequently asked questions Is opt-in required for WhatsApp Business? Yes. The WhatsApp Business Messaging Policy says you may only contact people who gave you their phone number and who opted in to receive messages or calls from your business. This applies to both the WhatsApp Business app and the WhatsApp Business Platform. Does WhatsApp opt-in have to mention WhatsApp? Since Meta's November 2024 policy update, opt-in can be general rather than WhatsApp-specific, as long as it clearly names your business, makes clear the person is agreeing to receive communication from you, and complies with local law. Naming WhatsApp is still a good idea, because people who expect your messages are far less likely to block you. Can I send a WhatsApp template to ask for opt-in? You should not use a first message to ask for consent from people who have not already agreed to hear from you, because the policy requires opt-in before you contact them. You can, however, send a utility template that confirms an opt-in collected on another channel, such as your website or an SMS, which Meta lists as a utility use case. How do customers opt out of WhatsApp messages? You must honor any request to stop, whether it arrives on WhatsApp, by email, or by phone. The simplest method is a quick reply button such as Stop promotions on marketing templates. WhatsApp users can also block or report a business, or choose to stop receiving marketing messages from it. Do I need separate opt-in for marketing and order updates? Meta does not require it, but recommends either an opt-in that covers every type of message you plan to send or separate opt-in per message category. Separate consent lets customers keep order updates while declining promotions, which reduces blocks. Related guides Keep reading on the same topic. How to Send WhatsApp Bulk Messages Without Getting Banned WhatsApp Bulk messaging on WhatsApp is allowed when you do it the official way. Here is the setup, the limits Meta enforces, and a checklist that keeps your number healthy. WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. WhatsApp Business Account Banned or Restricted: How to Recover and Prevent It WhatsApp A step-by-step recovery plan for banned, restricted, or locked WhatsApp Business accounts, with the restriction levels Meta uses, an appeal template, and a prevention checklist. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Business API Partner Program Guide URL: https://monochat.ai/blog/whatsapp-partner-program > A WhatsApp Business API partner program lets agencies earn recurring commission on clients they bring. See MonoChat Home Blog WhatsApp Business API partner program: how agencies build recurring revenue with MonoChat Partners WhatsApp Business API partner program: how agencies build recurring revenue with MonoChat Why WhatsApp and AI automation make a strong service line for agencies, consultants and integrators in 2026, and how the MonoChat Partner Program's 15–40% recurring commission works in practice. MonoChat Team · Updated: October 8, 2026 · 8 min read On this page Why WhatsApp and AI automation is a strong agency service line in 2026 How does the MonoChat Partner Program work? MonoChat partner commission tiers A worked example: what a partner can earn per month Earnings, balance and withdrawals The MonoChat Partner Directory What partners can sell and build around MonoChat Who is the MonoChat partner program for? How to join the MonoChat Partner Program Ready to build recurring revenue? Sources A WhatsApp Business API partner program lets agencies, consultants and integrators earn money every month from the clients they bring to a messaging platform. The MonoChat Partner Program pays a recurring commission of 15% to 40% , set by how many active paying customers you have, and the higher rate applies to your whole portfolio as soon as you move up a tier. You can withdraw earnings or use them as MonoChat balance, and you can apply at /partnership . This guide explains why WhatsApp and AI automation have become a strong service line for agencies in 2026, how MonoChat’s commission tiers actually work, what you can sell and build around the platform, and what a realistic month of partner earnings looks like using only the figures published on MonoChat’s site. Why WhatsApp and AI automation is a strong agency service line in 2026 Businesses rarely struggle to get customer messages. They struggle to answer them: too many chats, spread across too many channels, with too little automation. That is a problem agencies and consultants can explain in one sentence and solve in a few weeks. Three things make this a good line of business right now: Demand is already there. Companies want WhatsApp automation, AI support, a shared inbox for WhatsApp, Instagram, Messenger, TikTok and web chat, and tools for template campaigns. You are not creating a need; you are meeting one. The revenue is recurring. Messaging software is a subscription. A client who runs their support and sales on it keeps paying month after month, which turns a one-off project into a long-term relationship. The rules reward expertise. WhatsApp Business API messaging has real complexity. Since July 1, 2025, Meta charges per message rather than per conversation, with rates set by template category (marketing, utility, authentication) and the recipient’s country, plus specific rules about the 24-hour customer service window and free entry points from Click-to-WhatsApp ads. Meta keeps adjusting these rules. Clients who don’t want to track WhatsApp API pricing themselves will pay someone who does. Add AI on top, with assistants that answer from a knowledge base, qualify leads or book appointments, and the scope of a messaging project grows from “connect a number” to “redesign how this business talks to customers.” How does the MonoChat Partner Program work? The model is deliberately simple. It follows four steps: Introduce MonoChat to businesses that need WhatsApp, Instagram, web chat, AI assistants, automations or customer support workflows. Customers become active. Your portfolio grows when the businesses you refer become active paying MonoChat customers. Your tier increases. Your commission rate is calculated from your active paying customer count, not from revenue volume. You earn across your portfolio. The higher rate applies to every active customer in your partner portfolio. Because the tier depends on customer count, the model rewards both acquisition and retention. Every client you keep active counts toward your rate. MonoChat partner commission tiers These are the six tiers published on the Partner Program page : Tier Active paying customers Commission Min / month Max / month Tier 1 1–5 15% $18 $2,047 Tier 2 6–10 20% $144 $5,460 Tier 3 11–15 25% $330 $10,237 Tier 4 16–30 30% $576 $20,570 Tier 5 31–50 35% $1,302 $47,775 Tier 6 51+ 40% $2,448+ Higher MonoChat notes that monthly earning potential can vary with billing cycle, custom enterprise projects, support plans, development packs and additional package sales. Treat the minimum and maximum columns as ranges, not guarantees. What makes this recurring commission partner program different Many partner programs pay a higher rate only on customers you sign after reaching a threshold, or make you wait for a quarterly review. MonoChat’s published rules work differently: No old/new customer distinction No manual tier approval No waiting period for upgrades Commission applies portfolio-wide Transparent tracking in the dashboard Existing MonoChat customers can become partners too The portfolio-wide rule is the one that matters most. When you move from 20% to 25%, the new rate applies to all your active paying customers, not just the next one you sign. A worked example: what a partner can earn per month The tier table’s minimum column lines up with MonoChat’s Growth plan, which is listed at $120 per month on the pricing page . For example, Tier 1’s $18 minimum is 15% of $120, and Tier 2’s $144 is six customers × $120 × 20%. That gives a clean way to see how the tiers behave. Imagine a small agency whose clients are all on the Growth plan: Situation Active paying customers Tier and rate Monthly commission First clients onboarded 5 Tier 1, 15% 5 × $120 × 15% = $90 Portfolio grows 10 Tier 2, 20% 10 × $120 × 20% = $240 One more client signs 11 Tier 3, 25% 11 × $120 × 25% = $330 Steady state 16 Tier 4, 30% 16 × $120 × 30% = $576 Look at the step from 10 to 11 customers. One extra client adds $120 of subscription value, but monthly commission rises by $90, from $240 to $330, because the 25% rate now covers all eleven accounts. That is the portfolio-wide rule in action. Real portfolios are rarely this uniform. Clients add agents and channels, choose annual billing or move to Enterprise, and MonoChat says earnings can also vary with support plans, development packs and package sales. For the precise billing basis, read the Partnership Program Guide (PDF) linked on the partner page. Earnings, balance and withdrawals MonoChat gives partners two ways to use what they earn: Withdraw earnings. Request a payout directly from the MonoChat partner dashboard and receive your earnings outside the platform. Use earnings as MonoChat balance. Transfer earnings to your MonoChat balance and spend them on subscriptions, premium support or AI token consumption. The second option is useful when you run client projects on your own account. You can reinvest commission into AI usage or a support plan instead of paying for it separately. MonoChat’s announcement on partner earnings covers the details. In the dashboard you can follow your active customer count, current tier, commission rate and earnings, so you always know how far you are from the next tier. The MonoChat Partner Directory The Partner Directory is where businesses look for a MonoChat partner near them. Each listing shows the partner’s type, city and country, a short description, specialties and industries, along with links to the partner’s website and contact details. Visitors can search by partner, city, specialty or industry, and filter by country and partner type: software company, digital agency, system integrator, consultancy, reseller or technology provider. Some partners carry a “Featured” badge. For a partner, a directory profile is a lead source in its own right: a business that already wants MonoChat can find you by country and specialty. Mention your listing when you apply. The site does not describe a certification program, so talk to the partner team about how listings are added. What partners can sell and build around MonoChat Commission is only part of the business. MonoChat’s own positioning is “start with one channel, then expand into AI, automations, integrations, support and development work.” Here is how that becomes a service catalog: Service you offer What you deliver MonoChat capability it builds on WhatsApp setup Number onboarding, profile, opt-in plan, first templates WhatsApp Business API Flows and automation Routing rules, follow-ups, lead capture, reminders Workflow automation , WhatsApp Flows AI assistants Knowledge-base answers, lead qualification, booking AI assistants and chatbots Integrations CRM, ERP, e-commerce and payment connections Integrations , API and webhooks Campaigns Template campaigns, segmentation, reporting Bulk messaging, analytics Ongoing support Monthly optimization and admin MonoChat support plans For larger builds, MonoChat sells prepaid development packs delivered by its own engineers, and support plans that add faster SLAs and specialist access. You can bring these into client proposals when a project needs more capacity than your team has. A typical first-week deliverable for a client might look like this: Week 1 scope: WhatsApp support for a clinic - Connect the clinic's WhatsApp number and Instagram account to one inbox - Greeting flow with buttons: Book appointment / Prices / Talk to staff - AI assistant answering from the clinic's FAQ and price list - Hand-over to reception when the patient asks for a person - Utility template for appointment reminders If your clients ask how they get access in the first place, point them to how to get the WhatsApp Business API . If they want a bot, this WhatsApp chatbot guide is a good brief to share. Who is the MonoChat partner program for? The program is designed for teams that already help businesses sell, support or automate customer communication: Digital, web and marketing agencies that want to add AI messaging, automation and an omnichannel inbox to their client offering. System integrators and CRM/ERP consultants who deliver implementations with integrations, workflows and custom business logic. Consultants and freelancers who help clients improve customer communication and want recurring revenue alongside project fees. Software and technology resellers who want to sell MonoChat as a SaaS product with a clear commission model. Existing MonoChat customers who want to refer other businesses. It fits less well if you want to resell under your own brand. The site doesn’t describe white label WhatsApp hosting, so the program is best for partners comfortable recommending MonoChat by name. How to join the MonoChat Partner Program Review the program. Read the tiers and rules on the Partner Program page and download the Partnership Program Guide (PDF) for tier logic and examples. Try the product. Create a free Basic workspace at app.monochat.ai (1 agent, 1 channel) so you can demo it to clients. Apply. Use the “Become a Partner” button on /partnership to contact the MonoChat team on WhatsApp. Bring your first customers. Each referred business that becomes an active paying customer counts toward your tier. Track and grow. Follow your customer count, tier, rate and earnings in the dashboard, and withdraw or reinvest your balance. A short first message is enough: Hi, we’re a digital agency in Lisbon working with retail and hospitality clients. We’d like to join the MonoChat Partner Program and offer WhatsApp automation and AI assistants to our clients. Can you tell us the next steps? Ready to build recurring revenue? If you already advise businesses on marketing, sales, support or software, WhatsApp and AI messaging is a natural next service, and the MonoChat Partner Program turns each client you keep into monthly income that grows with your portfolio. Apply to the MonoChat Partner Program and start with your first client this month. Sources Meta for Developers: WhatsApp Business Platform pricing On this page Why WhatsApp and AI automation is a strong agency service line in 2026 How does the MonoChat Partner Program work? MonoChat partner commission tiers A worked example: what a partner can earn per month Earnings, balance and withdrawals The MonoChat Partner Directory What partners can sell and build around MonoChat Who is the MonoChat partner program for? How to join the MonoChat Partner Program Ready to build recurring revenue? Sources Put this into practice with MonoChat Partner Program Partner Directory Pricing Workflow automation Get Started For Free Put this into practice with MonoChat Partner Program Partner Directory Pricing Workflow automation All guides FAQ Frequently asked questions How much commission do MonoChat partners earn? MonoChat pays a recurring commission of 15% to 40%, set by six tiers. You start at 15% with 1–5 active paying customers and reach 40% from 51 active paying customers. The rate is based on how many active paying customers you have, not on how much revenue they generate. Does a higher tier apply only to new customers? No. When your tier goes up, the new rate applies across your whole active paying customer portfolio. There is no split between old and new customers, and no manual approval or waiting period before a tier change takes effect. How do MonoChat partners get paid? You can request a payout from the MonoChat partner dashboard and receive your earnings outside the platform. Alternatively, you can transfer earnings to your MonoChat balance and spend them on subscriptions, premium support or AI token consumption. Is the MonoChat partner program a white label WhatsApp solution? No. The MonoChat Partner Program is a referral and reseller model: you introduce businesses to MonoChat, they become MonoChat customers, and you earn recurring commission plus whatever services you deliver around the platform. Ask the partner team if you have specific branding requirements. Who can join the MonoChat partner program? Agencies, consultants, system integrators and technology resellers can join, and existing MonoChat customers can become partners too. If you already help businesses sell, support or automate customer communication, the program is built for you. Where can I track my tier and earnings? Everything is in the MonoChat dashboard: your active customer count, current tier, commission rate and earnings. Because tiers update automatically, the dashboard always reflects the rate you are earning now. Related guides Keep reading on the same topic. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. How to Get the WhatsApp Business API: Connect Directly to Meta's Cloud API (No BSP Needed) WhatsApp You get the WhatsApp Business API by creating your own WhatsApp Business account with Meta and connecting it directly to Meta's Cloud API. You keep the account and the number, and Meta bills you directly. Here is the full setup, step by step. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Lead Generation: Capture & Close Leads URL: https://monochat.ai/blog/whatsapp-sales-lead-generation > WhatsApp lead generation step by step: where to capture leads, how to qualify them in chat, follow up within the rules and close sales, with scripts to copy. Home Blog WhatsApp Lead Generation and Sales: How to Capture, Qualify and Close Leads in Chat Sales WhatsApp Lead Generation and Sales: How to Capture, Qualify and Close Leads in Chat A practical playbook for selling on WhatsApp: the entry points that bring in leads, the questions that qualify them, follow-up that respects opt-in, and how to close the sale inside the chat. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page Why sell and generate leads on WhatsApp? Where do WhatsApp leads come from? How to qualify leads in a WhatsApp chat WhatsApp sales scripts for each stage How to follow up with WhatsApp leads without breaking the rules How to close the sale inside WhatsApp Capture and qualify WhatsApp leads in MonoChat Automate follow-up and payment Sources WhatsApp lead generation means getting potential customers to start a chat with your business, qualifying them inside that chat, and following up until they buy. It works because people answer WhatsApp faster than email or forms, and because a salesperson or AI assistant can respond while interest is highest. The keys are simple: many easy entry points, an instant first reply, a few qualifying questions, and follow-up that respects WhatsApp’s opt-in rules. Below is a complete playbook: where leads come from, how to qualify and score them, scripts for each stage, follow-up rules, and how to close the sale without leaving the chat. Why sell and generate leads on WhatsApp? A web form collects a name and a number, then the lead waits. On WhatsApp the lead asks a question and gets an answer in the same moment. That changes the funnel: Less friction. No form to fill in, no password, no page to load. A tap opens the chat. Faster qualification. You learn budget, timing and needs in a few messages. Higher trust. The customer sees your business profile and can send photos, voice notes or documents. One thread for the whole journey. Questions, quotes, payment links, confirmations and support all live in the same conversation. The trade-off is that WhatsApp is a personal space. Leads that feel spammed block you, and blocks hurt your account quality. Every tactic below is built around permission and relevance. Where do WhatsApp leads come from? Entry point Lead intent Best use Website chat button or link High: they are already on your site Product pages, pricing, contact pages QR code Medium to high Store, packaging, events, print ads Click-to-WhatsApp ads Medium, at scale New audiences on Facebook and Instagram Instagram and Facebook profile links Medium Followers who want to ask before buying Email signature and invoices Existing customers Upsell, renewals, referrals Inbound calls you move to chat High Sending quotes, photos and documents Our guide to WhatsApp links, QR codes and website buttons shows how to build each one, and Click-to-WhatsApp ads covers paid acquisition, including the free entry point window (up to 7 days) in which Meta does not charge for messages after an ad click. Prefill the first message A click-to-chat link can carry a prefilled message. Use a different one for each source so you know where the lead came from: Hi! I'm interested in the 2-bedroom apartments at Riverside (website) Hi! I'd like a free trial class (Instagram bio) Hi! I scanned the QR code in store and have a question How to qualify leads in a WhatsApp chat Qualification decides who gets a salesperson’s time now, who gets nurtured, and who gets a polite answer and nothing more. Keep it short: three to five questions is usually enough. Pick questions that change what you do next Question Why it matters Answer format What are you looking for? Routes to the right team or product Buttons or list When do you need it? Separates “now” from “someday” Buttons: this week, this month, later What budget range fits? Avoids quoting the wrong product Buttons with ranges Where are you located? Delivery, branch or agent assignment Buttons or short text How should we follow up? Sets expectations and opt-in Buttons Use buttons and forms instead of open questions Typing is effort. Quick-reply buttons and list messages let people answer in one tap. For more detail, a WhatsApp Flow opens a short form inside the chat and returns structured answers. Thanks for reaching out! To send you the right options, a quick question: When are you planning to move? [Within 3 months] [3-6 months] [Just browsing] Score and tag every lead Turn answers into simple labels your team can filter on: Hot: clear need, budget fits, buying within weeks. Route to sales immediately. Warm: good fit, longer timeline. Send useful information and set a follow-up. Nurture: early research. Ask for opt-in and keep them informed with occasional updates. Not a fit: answer the question kindly and close the conversation. WhatsApp sales scripts for each stage First reply (instant, automated) Hi {{name}}, thanks for your message! I’m the virtual assistant for Riverside Homes. I can share prices and floor plans now, or connect you with an advisor. What would you like to see first? [Prices] [Floor plans] [Talk to an advisor] Handover to a salesperson Great, I’ve passed your details to Elif, who handles the Riverside project. She’ll reply here within the next few minutes with availability for a viewing. Quote follow-up (the next day, utility template) Hi {{1}}, here is the quote you requested for {{2}}: {{3}}. It's valid until {{4}}. Reply here if you'd like to change anything. [Accept quote] [Ask a question] Gentle nudge (marketing template, opted-in leads only) Hi {{1}}, viewing slots for the Riverside show apartment open this Saturday. Want me to reserve a time for you? [Reserve a time] [Not now] [Stop updates] How to follow up with WhatsApp leads without breaking the rules WhatsApp’s Business Messaging Policy and the platform’s technical rules shape your follow-up: Inside 24 hours, reply freely. When a lead messages you, a 24-hour customer service window opens and resets with each new message from them. You can send free-form messages in it. After 24 hours, use a template. Once the window closes, you can only start again with an approved template. Match the template category to the content. A quote or booking the lead asked for can be a utility template. An offer, discount or “still interested?” message is a marketing template. Get opt-in for marketing. You need the person’s permission to receive messages from you. For nurture campaigns, ask explicitly and record it. See WhatsApp opt-in for wording. Make stopping easy. Include a “Stop updates” button and honor it every time. Costs matter at this stage too. Since October 1, 2026, Meta charges per message for service messages (after the first 1,000 per business phone number each month) and utility templates sent inside the 24-hour window, at the market’s utility rate, while chats from Click-to-WhatsApp ads stay free during the free entry point window, which may remain open for up to 7 days after your reply. For a sense of scale, MonoChat’s bulk messaging cost calculator uses $0.0397 per marketing message and $0.0085 per utility message to Mexico, so a nurture send to 2,000 opted-in leads there costs about $79.40 in Meta fees. How to close the sale inside WhatsApp The fewer times the customer leaves the chat, the fewer chances to drop off. Show options visually. Carousel messages display several products or packages as swipeable cards with buttons. Answer objections in context. The salesperson sees every earlier message, so there is no “can you repeat that?”. Book the next step in chat. Viewings, demos and test drives can be scheduled with a Flow. Send a payment link. The customer pays in a few taps and gets a confirmation in the same thread. Confirm and hand over to support. Order updates and after-sales questions continue in the same conversation. Capture and qualify WhatsApp leads in MonoChat MonoChat puts your WhatsApp number on the official WhatsApp Business API , together with Instagram, Facebook Messenger, web chat and your other channels, in one shared inbox. Add entry points. Use click-to-chat buttons on your site, QR codes and ads; MonoChat’s click-to-chat lead capture setup starts a WhatsApp, Instagram or web chat conversation from your pages. Answer instantly. An AI assistant replies to every new lead from your website, documents and FAQs, and asks the qualifying questions. Collect details with Flows. WhatsApp Flows gather budget, timing, location and product interest as structured answers. Tag and route. Answers become tags and contact fields such as hot, warm or nurture, and qualified leads go to the right salesperson in the team inbox . Sync to your CRM. Lead details and answers move to your CRM through integrations , API and webhooks. Automate follow-up and payment With MonoChat’s no-code workflow automation you can build the rest of the funnel: If a hot lead has not received a human reply within a set time, reassign it or alert a manager. If a warm lead goes quiet, send an approved quote reminder template after a delay. Move nurture leads who opted in into a segment for bulk messaging campaigns. Generate a payment link through payment integrations when the customer accepts a quote, and confirm the order when payment arrives. You can see the full flow in the property lead qualification and WhatsApp sales assistant use cases. MonoChat has a free Basic plan (one agent, one channel) to start with at app.monochat.ai ; see pricing for team plans. Sources WhatsApp Business Messaging Policy WhatsApp Business Platform pricing Upcoming pricing updates for service and utility messages Template categorization Ads that Click to WhatsApp On this page Why sell and generate leads on WhatsApp? Where do WhatsApp leads come from? How to qualify leads in a WhatsApp chat WhatsApp sales scripts for each stage How to follow up with WhatsApp leads without breaking the rules How to close the sale inside WhatsApp Capture and qualify WhatsApp leads in MonoChat Automate follow-up and payment Sources Put this into practice with MonoChat WhatsApp Flows Click-to-chat lead capture Payments in chat Shared team inbox Get Started For Free Put this into practice with MonoChat WhatsApp Flows Click-to-chat lead capture Payments in chat Shared team inbox All guides FAQ Frequently asked questions How do I generate leads on WhatsApp? Give people easy ways to start a chat, such as a WhatsApp button on your website, QR codes, links in your social profiles and Click-to-WhatsApp ads. Answer instantly, ask a few qualifying questions with buttons or a short form, and save the answers to your CRM so sales can follow up. Can I message leads on WhatsApp who never contacted me? Only if they gave you their number and opted in to receive WhatsApp messages from your business. Buying lists or messaging scraped numbers breaks WhatsApp's Business Messaging Policy and quickly leads to blocks, reports and restrictions. What is the best way to qualify leads on WhatsApp? Ask three to five questions that decide fit, such as need, budget, timing and location, and use quick-reply buttons or a WhatsApp Flow so answering takes seconds. Turn the answers into tags like hot, warm or nurture, then route hot leads to a salesperson right away. How do I follow up with a WhatsApp lead after 24 hours? After the 24-hour customer service window closes, you can only start a new message with an approved template. Use a utility template for something the lead requested, like a quote they asked for, and a marketing template for offers, which requires marketing opt-in. Can customers pay inside WhatsApp? You can send a payment link in the chat so the customer pays in a few taps and you confirm the order in the same thread. MonoChat connects payment providers to generate links and track collections from the conversation. Related guides Keep reading on the same topic. Click-to-WhatsApp Ads: Setup, Costs and Best Practices Marketing How Click-to-WhatsApp ads work, how to launch one step by step, what you pay Meta for the ad and the messages, and how to turn each new chat into a lead or a sale. How to Create a WhatsApp Link, QR Code and Website Button WhatsApp A WhatsApp link opens a chat with your business in one tap. Here is how to build one with a pre-filled message, turn it into a QR code and add it to your website as a button. How to build a WhatsApp chatbot (or AI agent) that actually helps customers WhatsApp A practical guide to WhatsApp chatbots in 2026: rule-based vs AI bots, how to plan and build one, what Meta allows, what it costs, and how to hand over to a person at the right moment. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Template Message Examples: 24 Samples URL: https://monochat.ai/blog/whatsapp-template-message-examples > WhatsApp template message examples for utility, marketing and authentication, with approval tips, character limits and 2026 pricing notes you can copy today. Home Blog WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples WhatsApp WhatsApp Template Message Examples: Categories, Approval Tips and 24 Samples Copy-ready WhatsApp template message examples for order updates, reminders, promotions and one-time codes, plus the rules that decide whether Meta approves them. MonoChat Team · Updated: October 8, 2026 · 7 min read On this page What is a WhatsApp template message? The three WhatsApp template categories Utility template message examples Marketing template message examples Authentication template examples Two templates for re-engaging past conversations How to get WhatsApp templates approved What happens after approval: quality, pacing and pausing How much WhatsApp template messages cost How to create and send templates in MonoChat Sources A WhatsApp template message is a pre-approved message you use to contact customers first, or to write to them after the 24-hour customer service window has closed. Every template falls into one of three categories (marketing, utility, or authentication), and each category has its own content rules and price. Below you will find 24 copy-ready examples, the limits Meta enforces, and the habits that get templates approved on the first try. If you only need one rule: keep utility templates strictly about the customer’s order, booking, or account, and put anything promotional in a marketing template. Many rejections and surprise recategorizations come from mixing the two. What is a WhatsApp template message? On the WhatsApp Business Platform, a customer message opens a 24-hour customer service window for free-form replies. Outside it, you can only send approved templates, which makes them the backbone of notifications, reminders, and campaigns. A template message is built from up to four parts that you define once and reuse: Component Required? Limits from Meta’s documentation Header Optional One header. Text headers up to 60 characters, or a media header (image, video, document) Body Required Up to 1,024 characters, supports multiple variables Footer Optional Up to 60 characters, text only Buttons Optional Up to 10 buttons in total, labels up to 25 characters. Limits per type: up to 2 URL buttons, 1 phone number button, 1 copy code button A few more rules worth knowing before you write anything: Variables use double curly braces, like {{1}} , or named parameters, like {{first_name}} . You must supply a sample value for each one when you submit the template. Template names use lowercase letters, numbers, and underscores only, for example order_shipped_v2 . Languages are separate templates. Meta does not translate your text. The three WhatsApp template categories Meta validates the category you choose against the content of the template. The category decides both what you are allowed to say and what you pay per delivered message. Category What it is for Typical examples Key restriction Marketing Awareness, offers, sales, re-engagement, app installs Launches, discounts, back-in-stock alerts, win-back messages Most flexible content, highest price per message Utility Updates tied to an action or request from the user Order confirmations, shipping updates, appointment reminders, payment receipts No promotional or persuasive content of any kind Authentication One-time passcodes for identity verification Login codes, account recovery, transaction verification Fixed preset text, no URLs, media or emojis Meta’s guidelines also list some less obvious cases. A template that mixes an order update with a promo code is marketing. A generic “How are we doing?” survey is marketing, while a feedback request about a specific recent order can be utility. A message confirming someone’s opt-in (or opt-out) that they gave on another channel is utility. Utility template message examples Utility templates need specific details from the user’s order, booking, or account in the body. Here are ten that follow that rule. 1. Order confirmation Hi {{1}}, thanks for your order {{2}}. We have received your payment of {{3}} and will let you know as soon as it ships. 2. Shipping update (with a URL button: “Track package”) Good news, {{1}}. Your order {{2}} has shipped with {{3}} and should arrive by {{4}}. Use the button below to follow your delivery. 3. Delivery attempt failed We tried to deliver order {{1}} today but nobody was available. Reply with a time that suits you, or tap the button to choose a new delivery slot. 4. Appointment reminder (quick reply buttons: “Confirm”, “Reschedule”) Reminder: your appointment with {{1}} is on {{2}} at {{3}}. Please confirm or reschedule using the buttons below. 5. Booking change Hi {{1}}, your reservation {{2}} has been moved to {{3}}. If the new time does not work for you, reply here and our team will help. 6. Payment due reminder Your invoice {{1}} for {{2}} is due on {{3}}. You can pay securely with the link below. If you have already paid, please ignore this message. 7. Payment received Thank you, {{1}}. We received your payment of {{2}} for invoice {{3}}. Your receipt is attached to this message. 8. Account security alert A new sign-in to your {{1}} account was detected on {{2}}. If this was not you, reply HELP and our security team will contact you. 9. Feedback on a specific order Hi {{1}}, your order {{2}} was delivered on {{3}}. How would you rate the delivery? Tap a button below to let us know. 10. Opt-in confirmation Thanks for confirming, {{1}}. You will now receive order and delivery updates from {{2}} on WhatsApp. Reply STOP at any time to opt out. Each one references something the customer did or owns, contains no offer, and neither starts nor ends with a variable. Marketing template message examples Marketing templates can promote, recommend, and invite. Send them only to people who agreed to hear from you, and give them an easy way out, such as a quick reply button labeled “Stop promotions”. For more on collecting that consent, see our guide to WhatsApp opt-in . 11. New collection launch (image header, URL button: “Shop now”) Hi {{1}}, our autumn collection is here. Twelve new pieces, made in small batches. Tap below to see them first. 12. Limited-time offer Hi {{1}}, take 20% off everything in store until Sunday at midnight. Use code {{2}} at checkout or show this message at the counter. 13. Back in stock Good news, {{1}}. The {{2}} you asked about is back in stock in your size. Quantities are limited, so tap below if you would like to reserve one. 14. Abandoned cart reminder You left something behind, {{1}}. Your cart with {{2}} is saved for the next 48 hours. Tap below to finish your order. 15. Event invitation (quick reply buttons: “I’ll be there”, “Not this time”) You are invited, {{1}}. Join us for our in-store tasting on {{2}} from {{3}}. Let us know if you can make it. 16. Win-back message We miss you, {{1}}. It has been a while since your last visit, so here is a welcome-back gift: {{2}} off your next booking. 17. Subscription renewal Hi {{1}}, your membership ends on {{2}}. Renew this week and keep your current rate for another year. Meta’s guidelines treat renewal prompts like this one as marketing, even though they relate to an existing subscription. 18. Loyalty points reminder Hi {{1}}, you have {{2}} points waiting. That is enough for a free coffee on your next visit. Points expire on {{3}}. 19. Webinar or class invitation Hi {{1}}, our free online class "{{2}}" starts on {{3}}. Tap below to save your seat. 20. Product recommendation Based on your last order, we think you will like {{1}}. It pairs well with {{2}} and ships free this week. Authentication template examples Authentication templates are the most restrictive. Meta fixes the body text, so you choose options rather than write copy. The body reads like this: 21. Basic one-time code (copy code button) {{1}} is your verification code. 22. With the optional security disclaimer and expiry warning {{1}} is your verification code. For your security, do not share this code. This code expires in {{2}} minutes. Only authentication templates can carry a one-time password. Meta rejects or recategorizes marketing and utility templates that try to do the same job. Two templates for re-engaging past conversations 23. Follow-up after a support chat (utility, if it references the specific case) Hi {{1}}, we are following up on your request {{2}} about {{3}}. Is everything working now? Reply here if you still need help. 24. Quote follow-up (utility, tied to a quote the customer requested) Hi {{1}}, your quote {{2}} for {{3}} is ready and valid until {{4}}. Reply with any questions or tap below to view the details. If you add “Book now and save 10%” to either of these, they become marketing. How to get WhatsApp templates approved Meta’s documentation lists the most common rejection reasons. Turn them into a pre-submission checklist: Match the category to the content. If there is any promotional angle, choose marketing. Format variables correctly. Use matching double curly braces, number them in order ( {{1}} , {{2}} , {{3}} ), and avoid special characters inside them. Do not start or end the body with a variable. Put words before the first variable and after the last one. Keep the ratio sensible. Too many variables in too little text gets rejected. Add context around each variable. Add realistic sample values. Reviewers need to see what a real message looks like. Never ask for sensitive identifiers. Full card numbers, bank account numbers, or national ID numbers are not allowed. Partial identifiers, such as the last four digits, are fine. Avoid threatening language. Messages that threaten legal action or public shaming are rejected. Do not duplicate an existing template. The same body and footer wording as one of your current templates is rejected as a duplicate. Follow the WhatsApp Commerce Policy for anything you sell. Some product categories are not allowed at all. If a template is rejected, you can edit and resubmit it, or appeal with a sample if you believe the decision is wrong. What happens after approval: quality, pacing and pausing Meta keeps rating each template after approval: Quality rating. Templates start as quality pending, then move to high, medium, or low based on feedback such as blocks and reports, and on read rates. Pacing. New or recently paused marketing and utility templates may go to a first batch of recipients while Meta waits for feedback. Poor feedback means the held messages are dropped. Pausing. A template that reaches low quality is paused for 3 hours the first time and 6 hours the second time, and is disabled the third time. Send each template only to people who expect it. Our guide on sending WhatsApp bulk messages without getting banned covers targeting and frequency in detail. How much WhatsApp template messages cost Meta charges per delivered message, based on the category and the recipient’s country code. Since October 1, 2026, utility templates sent inside an open customer service window are also charged, along with free-form service messages beyond a free tier of 1,000 per business phone number each month. A quick example using the October 2026 rates in our bulk messaging calculator : Scenario (recipients in the United Kingdom) Rate per message Cost 5,000 marketing templates (seasonal offer) $0.0635 $317.50 5,000 utility templates (shipping updates) $0.022 $110.00 The gap is why correct categorization matters for your budget as well as for approval. For the full breakdown by country, read our WhatsApp API pricing guide . How to create and send templates in MonoChat Create the template. Write the body, add variables, media, and buttons, then pick the category and language. Submit it to Meta from MonoChat. Once approved, it is ready to reuse in any flow or campaign. Send it the way the job needs. Send it manually from a chat, as a broadcast to a segment with bulk messaging , or automatically when an order, booking, or payment event arrives from your systems. Automate the reply path. When a customer taps “Reschedule” or types a question, workflow automation can update your CRM, branch the conversation, hand it to an AI assistant, or route it to the right agent in the shared team inbox . For example, a “Confirm” tap on an appointment reminder can update the booking, while a “Reschedule” tap starts a short flow that hands the chat to staff if no slot fits. See more scenarios on our template messages page . You can start on the free Basic plan (one agent, one channel) at app.monochat.ai , and compare plans on our pricing page . Sources Meta for Developers: Template categorization Meta for Developers: Template components Meta for Developers: Templates overview Meta for Developers: Template review Meta for Developers: Authentication templates Meta for Developers: Template pacing and Template pausing Meta for Developers: Pricing on the WhatsApp Business Platform WhatsApp Business Messaging Policy On this page What is a WhatsApp template message? The three WhatsApp template categories Utility template message examples Marketing template message examples Authentication template examples Two templates for re-engaging past conversations How to get WhatsApp templates approved What happens after approval: quality, pacing and pausing How much WhatsApp template messages cost How to create and send templates in MonoChat Sources Put this into practice with MonoChat WhatsApp template messages WhatsApp bulk messaging Bulk messaging cost calculator Workflow automation Get Started For Free Put this into practice with MonoChat WhatsApp template messages WhatsApp bulk messaging Bulk messaging cost calculator Workflow automation All guides FAQ Frequently asked questions What is a WhatsApp template message? A template message is a pre-written message format that Meta reviews and approves before you can send it through the WhatsApp Business Platform. Templates are the only message type a business can send to start a conversation or to reach someone after the 24-hour customer service window has closed. They can contain variables, media, and buttons. How long does WhatsApp template approval take? Meta says a decision can take up to 24 hours, and many templates are reviewed much faster. If a template is rejected, you can edit and resubmit it or file an appeal, which Meta says it decides within 24 hours. Submit templates well before a campaign or launch date. Why does Meta change my utility template to marketing? Utility templates must be strictly non-promotional and tied to a specific order, account, or request. If a template mixes an update with an offer, a discount, or an upsell, Meta treats it as marketing, either at creation or later through its recurring category checks. Remove the promotional content or accept the marketing category. Can I use emojis or links in WhatsApp templates? Yes for marketing and utility templates, as long as the content follows WhatsApp's policies. Authentication templates are different: Meta does not allow URLs, media, or emojis in their content or parameters, and the body text is a fixed preset. How many templates can I have? Meta allows 250 templates per WhatsApp Business account when the business portfolio is unverified. Verified portfolios with an approved display name can have up to 6,000 per account. Templates that stay inactive for 12 months or more are archived and later deleted unless you unarchive them. Do I pay for every template message I send? Meta charges per delivered message, by template category and recipient country. Since October 1, 2026 that includes utility templates sent inside an open customer service window. Messages sent during a free entry point window (up to 7 days), which opens when someone messages you from a Click-to-WhatsApp ad, are not charged. Related guides Keep reading on the same topic. How to Send WhatsApp Bulk Messages Without Getting Banned WhatsApp Bulk messaging on WhatsApp is allowed when you do it the official way. Here is the setup, the limits Meta enforces, and a checklist that keeps your number healthy. WhatsApp Opt-In: How to Collect Customer Consent the Right Way WhatsApp Meta requires opt-in before you message anyone on WhatsApp. Here is what valid consent looks like, where to collect it, wording you can copy, and how to manage opt-outs. WhatsApp API Pricing 2026: How Per-Message Rates Work, With Examples WhatsApp WhatsApp Business API pricing is charged per delivered message, by message category and the recipient's country. Here is how the October 2026 rate card works and what real monthly bills look like. First month of Growth on us Run WhatsApp, Instagram and Messenger from one inbox Start free with MonoChat: shared team inbox, AI assistants, templates and campaigns on official Meta APIs. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat News & Product Updates URL: https://monochat.ai/news > The latest MonoChat product updates: new channels like TikTok and Twilio SMS, WhatsApp features, partner program news and campaigns. See what shipped. Home Resources News MonoChat News MonoChat news and product updates New channels, platform updates and automation features to help you control the chaos. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Browse every MonoChat update. Product launches, channel updates, partner announcements and platform improvements. All Company Product Program Sponsor October 8, 2026 MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Read more Coming Soon October 8, 2026 Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Read more New Channel April 21, 2026 Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. Read more New Capability February 5, 2026 WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Read more Partner Update January 15, 2026 Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. Read more Announcement January 1, 2026 MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. Read more No news matches your search. Try another keyword or category. First month of Growth on us Try MonoChat for Your Business Start for free and ship an AI-first customer experience — inbox, automation, and analytics in one platform. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # What Is an Agent Harness? AI for WhatsApp Support URL: https://monochat.ai/news/agent-harness-whatsapp-customer-support > What an agent harness is, how it differs from AI inference, which harnesses exist today and what they change for WhatsApp customer support. Coming to MonoChat. Home News Agent harnesses are coming to MonoChat Coming Soon What is an agent harness and why WhatsApp support needs one Most AI in customer messaging is one question, one answer. An agent harness turns a language model into something that can work a case: plan, use tools, check its work and remember. Here is what that means, which harnesses exist today, and how they are coming to MonoChat. Get Started For Free See AI orchestration in MonoChat Or start with $150 of credit, enough for a first month of Growth Published: October 8, 2026 Over the last year the conversation around AI has quietly moved from models to what surrounds them. The same model can be a chatbot that answers one message, or an agent that resolves a delivery problem across three systems and two days. The difference is not the model. It is the harness. This article explains the idea in plain terms, compares the harnesses you can use today, and shows what we are building into MonoChat so businesses can run one on WhatsApp, Instagram, web chat and every other channel in their inbox. What is an agent harness? An agent harness is the software layer that wraps around a large language model and lets it act, not just reply. The model reasons and decides what to do next. The harness runs that decision, feeds the result back to the model and repeats until the job is done. A short way to put it: agent = model + harness. The term became widely used once teams noticed that coding agents such as Claude Code and Codex owed much of their reliability to this surrounding layer rather than to the model alone. Anthropic, OpenAI, Google and Microsoft now ship their harnesses as products developers can build on. What a harness is made of The loop: Reason, act, observe, repeat. The harness keeps going until the task is finished or it needs a person. Tools: Functions the model may call: check an order, look up a booking, issue a refund, search a knowledge base. Often connected through MCP. Memory and state: What happened earlier in this case, what the customer prefers and what has already been tried, kept across messages and sessions. Context management: Deciding what the model sees at each step and summarising (compacting) long histories so the important parts stay in view. Guardrails and approvals: Permissions, policies and human checkpoints for actions that cost money or cannot be undone. Sandbox and files: An isolated workspace where the agent can run code, prepare a document or calculate a quote without touching live systems. Tracing and evaluation: A log of every step and tool call, so teams can see why the agent did what it did and measure it over many runs. Inference vs harness: what is the difference? Inference is a single call to a model: you send a prompt, the model returns text, and the exchange is over. It is fast, cheap and predictable, and it is exactly right for many jobs, such as classifying a message, drafting a reply or summarising a conversation. A harness runs many inference calls in a loop and adds everything around them: tools, memory, checks and limits. It is slower and uses more tokens per task, but it can finish work that needs several steps, outside data or a decision along the way. AI inference Agent harness What it is One request to a model, one response A loop around the model that plans, acts and checks Steps per task One As many as the task needs, within limits you set Tools and systems Optional, usually a single function call Many tools, called and chained as the case requires Memory Only what is in the prompt Case history and state kept across steps and sessions When something fails Returns whatever it produced Notices the error, retries or asks a person Best for Classifying, drafting, summarising, single answers Resolving cases, multi-step requests, follow-ups over days Cost and speed Lowest cost, near-instant Higher token use, seconds to minutes per task In practice good teams use both: inference for quick, well-defined steps and a harness where the work genuinely needs several steps. What a harness changes in WhatsApp customer support Customer messaging is where the difference between answering and resolving shows most. A customer writes "my order hasn't arrived" and expects it to be sorted, not explained. Cases are resolved, not just answered The agent can look up the order, check the carrier, see that the parcel is stuck, open a claim and offer a replacement in the same conversation. It checks before it promises Stock, prices, appointment slots and policies are verified in your systems at the moment of answering instead of being guessed from training data. It remembers the case If the customer comes back tomorrow, the agent knows what was already tried and what was promised, even after the 24-hour WhatsApp window has closed. It follows up over time Long-running tasks, such as waiting for a refund to clear or a part to arrive, can continue and message the customer when something changes, using approved templates where WhatsApp requires them. People stay in control Refunds above a limit, cancellations or anything sensitive wait for a team member's approval, and handover to a person keeps the full history. Every step is visible Tool calls and decisions are logged, so supervisors can review why the agent acted and improve the instructions. An example: a return on WhatsApp The customer sends a photo of a damaged item and asks for a return. The agent finds the order, checks that it is within the return period and reads the photo. It creates the return in your e-commerce system and books a courier pick-up for the next day. The refund is above the automatic limit, so it asks a team member to approve it inside the inbox. After approval it confirms to the customer, and two days later, when the courier scans the parcel, it sends the refund confirmation. With inference alone this is a chatbot that explains the return policy. With a harness it is the return. The agent harnesses you can use today Several companies and open-source projects now offer a harness you can build on. They differ in who hosts them, which models they run and how much they include out of the box. Harness By Hosting and licence Models Highlights Claude Agent SDK Anthropic Library (Python, TypeScript) Claude The harness behind Claude Code: tools, MCP, sub-agents, skills, context compaction, permissions Claude Managed Agents Anthropic Hosted API (public beta since April 2026) Claude Anthropic runs the loop: sandboxed execution, long-running sessions, multi-agent work, tracing OpenAI Agents SDK OpenAI Open source, MIT (Python first) OpenAI models, others via adapters Sandboxes from several providers, memory, MCP, skills, AGENTS.md, resumable runs Codex OpenAI CLI open source (Apache 2.0) plus cloud OpenAI models Coding agent harness with an SDK for running it from your own services Agent Development Kit (ADK) Google Open source, Apache 2.0 (Python, Java, Go, TypeScript) Gemini by default, model-agnostic Multi-agent trees, MCP, Agent2Agent (A2A) protocol, built-in evaluation Agent Framework Microsoft Open source, MIT (Python, .NET) Azure OpenAI, OpenAI, Anthropic and others Harness stable since July 2026: tool loop, history, compaction, skills, approvals, OpenTelemetry Deep Agents LangChain Open source, MIT Model-agnostic Planning, sub-agents, file system and context engineering on LangGraph Pi Earendil Works Open source, MIT Any provider, bring your own key Deliberately minimal core (read, write, edit, shell) extended with shareable skills Mastra Mastra Open source (TypeScript) Model-agnostic Agents with persistent threads, tool approvals and a local studio OpenCode OpenCode Open source, MIT Model-agnostic Plan and build agents, SDK, terminal and desktop Details change quickly; check each project's documentation for the current state. Product names and logos belong to their owners. Harnesses compared in this article What about Meta's own Business Agent? In 2026 Meta launched Meta Business Agent, its own AI agent for WhatsApp, Instagram and Messenger. It is, in effect, a harness that Meta builds and runs: it answers from your content, calls connected systems and hands over to your team. It is a good option for many small businesses. It is also a closed system: you cannot choose the model, conversation data stays within Meta, some sectors such as finance and health are excluded, and since August 2026 it is billed per token, roughly 4 to 5 US cents per message by Meta's own estimate. How the approaches compare Built-in AI agent of a messaging platform Meta Business Agent Harness in MonoChat (coming soon) Choose the model Usually fixed or a short list No Yes, any model you connect Bring your own harness No No Yes: Claude Agent SDK, OpenAI Agents SDK, ADK, Pi and others Hosted option, no code Yes Yes Yes Your own tools and APIs Limited integrations Connectors Custom functions, MCP, webhooks and your APIs Inside your flows and apps Separate bot builder Separate from your flows A node and methods in flows and apps, next to AI inference Handover to your team Yes Yes, with thread control Shared inbox with full history and approvals Where the data lives Vendor platform Meta MonoChat plus the providers you choose Based on public product information in October 2026. Most messaging platforms we reviewed offer a built-in AI agent; we did not find one that lets a business either run a hosted harness or connect its own harness inside the same inbox and flows. What we are building in MonoChat MonoChat already lets you choose your language model and your vector database: use the ones we provide, or connect your own. Harnesses will work the same way. Next to the AI inference node and methods you use today, MonoChat will get a harness node and harness methods. Drop the node into a flow or call the methods from an app, and the conversation is handed to an agent that can plan, use your tools and report back. Use a harness we host, with no code, and pick the model and tools it can use Or connect your own harness, built on the Claude Agent SDK, OpenAI Agents SDK, Google ADK, Microsoft Agent Framework, Deep Agents, Pi or your own code Give it your tools: custom functions, MCP servers, webhooks and the data in MonoChat Run it in flows and in apps, on WhatsApp, Instagram, Messenger, Telegram, TikTok, web chat and SMS Set approval rules and human handover, with every step logged in the conversation Mix it with inference: quick steps on a single call, complex cases on the harness When to use inference and when to use a harness Use inference for one-step jobs: tagging, routing, translating, drafting a reply, summarising a chat. Use a harness when the customer's request needs several steps, data from your systems or a decision along the way. Start small: give the harness two or three tools and an approval rule, measure, then widen what it may do. Coming soon to MonoChat Harness nodes and methods are in development and will roll out to MonoChat accounts first. Create a free account today to connect your channels, set up your AI inference flows, and be ready to switch on a harness the day it arrives. Be ready for agent harnesses on WhatsApp Sources and further reading Databricks: What is an AI agent harness? Anthropic: Claude Agent SDK overview Anthropic: Claude Managed Agents overview OpenAI: The next evolution of the Agents SDK Google: Agent Development Kit Microsoft: Agent Framework documentation LangChain: Deep Agents WhatsApp Business: Introducing Meta Business Agent Meta: WhatsApp Business Platform pricing Back to all news See AI orchestration in MonoChat More MonoChat news Other recent product and partner programme announcements. MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. First month of Growth on us Be ready for agent harnesses on WhatsApp Open a free MonoChat account, connect WhatsApp and your other channels, and switch on harness-powered agents as soon as they launch. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat at GICTC 2026, Government ICT Conference URL: https://monochat.ai/news/monochat-gictc-2026 > MonoChat sponsors GICTC 2026 on 14 October at Bilişim Vadisi, Gebze. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Home News MonoChat is a sponsor of GICTC 2026 Sponsor MonoChat is a sponsor of GICTC 2026 On 14 October 2026 we will be at the Government ICT Conference in Bilişim Vadisi, Gebze, Türkiye’s largest public-sector technology event. Come and see how public institutions answer citizens on WhatsApp, Instagram and web chat with AI, from one inbox. Get Started For Free Book a meeting at GICTC Or start with $150 of credit, enough for a first month of Growth Published: October 8, 2026 Sponsor MonoChat is at GICTC 2026 Government ICT Conference, Türkiye’s largest public-sector technology event 14 October 2026 Bilişim Vadisi, Gebze/Kocaeli Citizen requests AI assistant Official announcements KVKK & ISO 27001 MonoChat is a brand of Bordo Bilişim Ticaret A.Ş. Why we are at GICTC Citizens no longer write only to a call centre or an e-mail address. They send a WhatsApp message, comment on an Instagram post or open the chat on the institution’s website, and they expect an answer the same day. MonoChat brings those channels into one inbox for public institutions and municipalities. An AI assistant answers frequent questions around the clock, turns requests into tracked records and hands sensitive cases to the right department. What we will show at the event Citizen request tracking : requests from every channel get a record, a department and status updates on WhatsApp. Public service AI assistant : answers about opening hours, documents and procedures, 24/7, in the citizen’s language. Official announcements : service updates and alerts to citizens who opted in, with approved WhatsApp templates. Appointments : booking, reminders and rescheduling inside the chat. Surveys and feedback : satisfaction surveys after a request is closed. Event registration : sign-ups, reminders and check-in for public events. Security and data protection for public institutions ISO 27001 (information security) and ISO 9001 (quality management) certified. Personal data processed under the Turkish Personal Data Protection Law No. 6698 (KVKK). Role-based access and audit logs for every team member. The institution’s own WhatsApp Business account, connected directly to Meta’s official Cloud API. MonoChat is an official Meta Business Partner. Your own AI keys and models, and on-premise deployment on the Enterprise plan. Read more about MonoChat security Already working in the public sector Keçiören Municipality uses MonoChat to collect citizen requests from social channels, analyse them with AI and keep citizens informed until the request is closed. Read the case studies Event details Event GICTC 2026, Government ICT Conference Date 14 October 2026, 08:00–18:00 Venue Bilişim Vadisi, Gebze/Kocaeli Organiser Events for Future, with Bilişim Vadisi Event website: gictc.com.tr Would you like to meet our team at the event? Send us a message and we will set a time. Book a meeting at GICTC Back to all news Book a meeting at GICTC More MonoChat news Other recent product and partner programme announcements. Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. First month of Growth on us Bring citizen messaging into one inbox WhatsApp, Instagram, Messenger and web chat with an AI assistant, request tracking and reports. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Partner Earnings: Withdraw or Use as MonoChat Balance URL: https://monochat.ai/news/partner-earnings-withdraw-and-balance > MonoChat partners can now withdraw their earnings from the partner dashboard or convert them into MonoChat balance for subscriptions, support and AI usage. Home News Partners can use earnings as MonoChat balance Partner Update Partner earnings are now flexible MonoChat partners can withdraw their earnings or use them as MonoChat balance for subscriptions, support, and AI consumption. Get Started For Free View Partner Program Or start with $150 of credit, enough for a first month of Growth Published: January 15, 2026 What’s new for MonoChat partners We’ve introduced flexible earnings management for MonoChat partners. You’re now in full control of how you use your earned balance. Withdraw earnings Request a payout directly from the MonoChat partner dashboard and receive your earnings outside the platform. Use earnings as MonoChat balance Transfer earnings to your MonoChat balance and use them for subscriptions, premium support, or AI token consumption. Why flexible partner earnings matter Improved cash flow control for partners Faster reinvestment into MonoChat usage Lower friction for scaling customer projects Clear visibility of earnings and usage Back to all news View Partner Program More MonoChat news Other recent product and partner programme announcements. MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. First month of Growth on us Grow with the MonoChat Partner Program Earn revenue, manage payouts, and reinvest directly into MonoChat — all from one platform. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Is Now a TikTok Business Partner URL: https://monochat.ai/news/tiktok-business-partner-messages > MonoChat is now a TikTok Business Partner: manage TikTok messages in the same inbox as your other channels, with routing, team collaboration and automation. Home News MonoChat is now a TikTok Business Partner Announcement MonoChat is now a TikTok Business Partner You can now manage TikTok messages inside MonoChat — with team inbox collaboration, routing, automation, and reporting. Get Started For Free Go to TikTok Business page Or start with $150 of credit, enough for a first month of Growth Published: January 1, 2026 What the TikTok Business Partner status means MonoChat has joined the TikTok Business Partner ecosystem. As a result, businesses can connect TikTok messaging and handle customer conversations directly inside MonoChat — alongside other channels — with consistent workflows and reporting. Unified TikTok inbox Receive and reply to TikTok messages from the same MonoChat inbox your team already uses. Routing and automation Assign conversations, set rules, trigger workflows, and automate first responses with AI. Operational controls Keep team access consistent with workspace roles, collaboration features, and audit-friendly operations. Reporting Track performance and response outcomes across TikTok and other channels in a unified view. How to connect TikTok messages For connection steps, supported features, and how TikTok messaging works inside MonoChat, visit the TikTok Business platform page. Back to all news Go to TikTok Business page More MonoChat news Other recent product and partner programme announcements. MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. First month of Growth on us Manage TikTok + all channels in one place Connect TikTok messaging to MonoChat and run your support and sales conversations with automation and analytics. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Twilio SMS Is Now Live in MonoChat URL: https://monochat.ai/news/twilio-sms-live > MonoChat now supports Twilio. Launch two-way SMS, OTP codes, reminders and automated journeys from one shared inbox with workflows and analytics. Home News Twilio is now live in MonoChat New Channel Twilio is now live in MonoChat Launch two-way SMS, OTP, reminders, alerts, and automated journeys with Twilio inside MonoChat's shared inbox, workflows, and analytics layer. Get Started For Free View Twilio platform details Or start with $150 of credit, enough for a first month of Growth Published: April 21, 2026 What Twilio SMS in MonoChat unlocks Businesses can now run SMS inside MonoChat using Twilio as the delivery provider. Teams keep one operational layer for inbox, automation, reporting, AI routing, and agent collaboration. Twilio-powered delivery Connect Twilio credentials, configure numbers or sender IDs, and start sending transactional or conversational SMS from MonoChat. Inbox and workflow automation Route replies to agents, trigger workflows, send OTP or reminders, and measure performance without leaving MonoChat. Included SMS capabilities Two-way SMS conversations in the shared team inbox OTP, alerts, reminders, and transactional updates Workflow automation with waits, conditions, and handoff Delivery visibility, reply tracking, and performance analytics Compliance controls such as opt-out handling and safe sending rules Back to all news View Twilio platform details More MonoChat news Other recent product and partner programme announcements. MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. First month of Growth on us Launch SMS with Twilio inside MonoChat Run transactional and conversational SMS from one inbox with automation, routing, and analytics. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # WhatsApp Coexistence Is Now Supported in MonoChat URL: https://monochat.ai/news/whatsapp-coexistence-support > MonoChat now supports WhatsApp Coexistence: use the official WhatsApp Cloud API while your WhatsApp Business app stays active on the same number. Home News WhatsApp Coexistence is now supported New Capability WhatsApp Coexistence is now supported Connect the official WhatsApp Cloud API to MonoChat while keeping your existing WhatsApp Business app active — no disruption, no number migration. Get Started For Free View WhatsApp platform details Or start with $150 of credit, enough for a first month of Growth Published: February 5, 2026 What is WhatsApp Coexistence? WhatsApp Coexistence allows businesses to use the official WhatsApp Cloud API without disconnecting their existing WhatsApp Business app. Your team can continue daily operations while enabling automation and team inbox capabilities. No app disconnection Keep using the WhatsApp Business mobile app while MonoChat connects through the Cloud API. Automation and routing Enable automated replies, routing rules, and AI workflows without changing how your team works. Key benefits of Coexistence with MonoChat Official WhatsApp Cloud API connection WhatsApp Business app remains active Shared team inbox and collaboration AI assistants and workflow automation Enterprise-grade security and controls Back to all news View WhatsApp platform details More MonoChat news Other recent product and partner programme announcements. MonoChat is a sponsor of GICTC 2026 Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI. Agent harnesses are coming to MonoChat What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Use ours or bring your own. Twilio is now live in MonoChat MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. Partners can use earnings as MonoChat balance Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. MonoChat is now a TikTok Business Partner Connect TikTok messaging and manage conversations inside MonoChat with routing, collaboration, and automation. First month of Growth on us Run WhatsApp at scale with MonoChat Use WhatsApp Cloud API with Coexistence and manage conversations with automation, AI, and analytics. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Customer Case Studies & Success Stories URL: https://monochat.ai/case-studies > Explore MonoChat case studies by industry: real results from retail, tourism, automotive, healthcare and call center teams using one omnichannel inbox. Home Resources Case Studies Success Stories MonoChat Customer Case Studies Real results by industry Retailers, travel agencies, clinics, schools, charities and public institutions run their customer conversations on MonoChat. Read how they do it, with real numbers from the platform. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth 72M+ messages across these stories 3.6M+ customer conversations 47 customer stories 9 industries MonoChat platform data for the customers on this page, rounded down, October 2026. On-premises customers are not included. Featured stories Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024. messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform. messages 21M+ messages conversations 390K+ conversations Read the story Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform. messages 3.3M+ messages conversations 200K+ conversations Read the story Success Stories by Industry Browse every story by industry: who the customer is, what they needed and how they run it on MonoChat. All (47) Retail & E-Commerce (6) Food & Beverage (2) Travel & Hospitality (8) Automotive (5) Health & Wellness (7) Education (2) Non-Profit (9) Media & Sports (3) Services & Public Sector (5) Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story Media & Sports Sports Digitale Sports Digitale brings live match data to football fans on WhatsApp with an AI assistant messages 220K+ messages conversations 37K+ conversations Read the story Food & Beverage Little Caesars Little Caesars Türkiye automates customer support on WhatsApp with clear escalation to its team messages 150K+ messages conversations 6,100+ conversations Read the story Food & Beverage Umami Sushi & Pan Asian Umami Sushi & Pan Asian takes guests from chat to paid order on WhatsApp and Instagram messages 430K+ messages conversations 10K+ conversations Read the story Automotive Mepa Otomotiv Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp messages 140K+ messages conversations 51K+ conversations Read the story BH Services & Public Sector Bodrum Holiday Call Center Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team messages 750K+ messages conversations 38K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story HE Travel & Hospitality Hisar Europe Travel Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger messages 2.9M+ messages conversations 440K+ conversations Read the story PP Travel & Hospitality Pera Palace Pera Palace manages guest enquiries and reservations on WhatsApp messages 35K+ messages conversations 2,000+ conversations Read the story RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story KG Media & Sports Kıbrıs Gerçek Gazetesi Kıbrıs Gerçek talks with 140,000+ readers across Instagram, Messenger, WhatsApp and its website messages 430K+ messages conversations 140K+ conversations Read the story İV Non-Profit İyilik Vakti Association İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger messages 210K+ messages conversations 21K+ conversations Read the story BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story MY Non-Profit Merhamet Yolu Association Merhamet Yolu Association answers donors instantly and has sent 500+ campaigns on WhatsApp messages 160K+ messages conversations 16K+ conversations Read the story SR Travel & Hospitality Sanatla Randevu Sanatla Randevu automates booking communication for art-focused travel messages 170K+ messages conversations 8,400+ conversations Read the story YT Travel & Hospitality Yurtdışı Tatil Fırsatları Yurtdışı Tatil Fırsatları shares holiday offers instantly with AI on Instagram and WhatsApp messages 24K+ messages conversations 2,000+ conversations Read the story ER Automotive Entacars Rent a Car Entacars Rent a Car promotes rental offers with WhatsApp campaigns conversations 2,000+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story AA Automotive Ace Avto Chery Ace Avto Chery captures vehicle enquiries and test drive requests across three channels messages 76K+ messages conversations 7,300+ conversations Read the story AÇ Retail & E-Commerce Adonis Çiçekçilik Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp Read the story Automotive MKN Garage MKN Garage receives service requests and sends maintenance reminders on WhatsApp Read the story S Retail & E-Commerce shopwhuda shopwhuda supports customers and tracks orders with AI Read the story Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant On-premises Read the story Media & Sports Fenerbahçe Sports Club Fenerbahçe serves fans and members on WhatsApp with personalised bots and CRM integration On-premises Read the story Services & Public Sector Keçiören Municipality Keçiören Municipality collects citizen requests across social channels and analyses them with AI On-premises Read the story TB Services & Public Sector Turkish Business Council – Dubai Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks On-premises Read the story Health & Wellness İzmir Ekol Hastanesi İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language On-premises Read the story MT Travel & Hospitality MNG Turizm MNG Turizm sells holidays across four channels with 1.2M+ messages in one inbox messages 1.2M+ messages conversations 82K+ conversations Read the story C Services & Public Sector Callony Callony runs hotel and tourism sales for its clients with a remote team of agents in MonoChat messages 1.3M+ messages conversations 84K+ conversations Read the story Non-Profit İyilik Yolu Association İyilik Yolu Association talks with donors in 320,000+ conversations across three channels messages 7.9M+ messages conversations 320K+ conversations Read the story GV Non-Profit Gönüllü Vesileler Association Gönüllü Vesileler has exchanged close to 10 million messages with supporters on WhatsApp and Instagram messages 9.8M+ messages conversations 370K+ conversations Read the story UK Non-Profit Uluslararası 7 Kıta Association Uluslararası 7 Kıta Association reached 350,000+ supporter conversations in its first year messages 4.8M+ messages conversations 350K+ conversations Read the story HK Non-Profit Hayır Kapısı Association Hayır Kapısı Association has sent 2,000+ WhatsApp campaigns to keep supporters close messages 3.4M+ messages conversations 170K+ conversations Read the story EK Education ERA Koleji ERA Koleji reaches parents across 23 campuses on WhatsApp with 670+ campaigns messages 220K+ messages conversations 140K+ conversations Read the story ET Education English Time English Time reaches 66,000+ students and prospects on WhatsApp messages 100K+ messages conversations 66K+ conversations Read the story LC Health & Wellness Let’s Club Let’s Club keeps 100,000+ member conversations on WhatsApp messages 300K+ messages conversations 100K+ conversations Read the story Oİ Health & Wellness Op. Dr. Onurkan İdacı Op. Dr. Onurkan İdacı’s clinic answers patient questions with AI that has run 16,000+ actions messages 500K+ messages conversations 28K+ conversations Read the story GG Health & Wellness Dr. Gökhan Gökler Dr. Gökhan Gökler’s practice handles 30,000+ patient conversations across three channels messages 330K+ messages conversations 30K+ conversations Read the story OS Automotive Oto Seç Oto Seç answers car buyers and renters with AI across Instagram, Messenger and WhatsApp messages 210K+ messages conversations 20K+ conversations Read the story İS Retail & E-Commerce İrismo Store İrismo Store sells technology across WhatsApp, Messenger and Instagram with 600,000+ messages messages 600K+ messages conversations 52K+ conversations Read the story The Features Behind These Stories The same building blocks are available on every MonoChat plan. Omnichannel inbox AI chatbot automation Call center routing Analytics & reporting FAQ Case Studies: FAQ What teams ask after reading these stories Which industries use MonoChat? The stories on this page come from retail and e-commerce, food and beverage, travel and hospitality, automotive, health and wellness, education, non-profit organizations, media and sports, call centers and the public sector. Which channels do these customers use? Most stories run on WhatsApp, often together with Instagram, Facebook or WebChat in the same inbox, so one team answers every channel. Where do the numbers come from? From MonoChat platform data for each customer, rounded down. A conversation is one customer’s thread on one channel, and messages count both directions. Customers who run MonoChat on their own servers (on-premises) have no figures on their story. Can MonoChat connect to our own systems? Yes. Several customers here connect MonoChat to their own systems: Umami Sushi & Pan Asian to its POS, Fenerbahçe Sports Club to its CRM and Sports Digitale to Opta data, using API integrations, custom functions and custom flows. How do I get a setup like one of these stories? Tell us your channels and workflows. We’ll recommend the right MonoChat setup and share a tailored demo. You can also start on the free plan and build your first flow yourself. Keep exploring Blog Guides on WhatsApp API, pricing, templates and automation. News Latest MonoChat product updates. Alternatives Compare MonoChat with other platforms. FAQ Answers to the questions teams ask before they start. Glossary Business messaging and conversational AI terms, explained. First month of Growth on us Want a case study for your industry? Tell us your channels and workflows. We’ll recommend the right MonoChat setup and share a tailored demo. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Ace Avto Chery Case Study URL: https://monochat.ai/case-studies/ace-avto-chery > Ace Avto Chery manages vehicle enquiries, test drive requests and service appointments on Messenger, Instagram and WhatsApp, with leads captured and routed automatically. Home Case Studies Ace Avto Chery Automotive Ace Avto Chery captures vehicle enquiries and test drive requests across three channels Ace Avto Chery manages vehicle enquiries, test drive requests and service appointments on Messenger, Instagram and WhatsApp, with leads captured and routed automatically. Get Started For Free Chat on WhatsApp messages 76K+ messages customer conversations 7,300+ customer conversations channels in one inbox 3 channels in one inbox Who is Ace Avto Chery? Ace Avto is a Chery dealership in Istanbul’s Sarıyer district, opposite Vadi İstanbul, offering new-vehicle sales, service, spare parts and roadside assistance. Goals Capture every vehicle enquiry Book test drives and service appointments Route leads to sales automatically The challenge Interest in a new car brand comes from social media ads as much as from WhatsApp, and every enquiry needs a fast reply to become a test drive. How Ace Avto Chery uses MonoChat Lead capture flows Flows collect the vehicle of interest and contact details and route the lead to sales. Three channels in one inbox Messenger, Instagram and WhatsApp conversations arrive in the same MonoChat inbox. Results Ace Avto Chery has held more than 7,000 customer conversations and over 76,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories AA About Ace Avto Chery Industry Car dealership Location Sarıyer, Istanbul, Türkiye Channels Messenger Instagram WhatsApp On MonoChat since July 2025 Features used WhatsApp Business API Instagram Facebook Messenger Custom flows Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. Automotive Mepa Otomotiv Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp messages 140K+ messages conversations 51K+ conversations Read the story ER Automotive Entacars Rent a Car Entacars Rent a Car promotes rental offers with WhatsApp campaigns conversations 2,000+ conversations Read the story Automotive MKN Garage MKN Garage receives service requests and sends maintenance reminders on WhatsApp Read the story First month of Growth on us Want results like Ace Avto Chery? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Adonis Çiçekçilik Case Study URL: https://monochat.ai/case-studies/adonis-cicekcilik > Adonis Çiçekçilik receives flower orders and delivery details through a chat-based ordering flow on WhatsApp. Home Case Studies Adonis Çiçekçilik Retail & E-Commerce Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp Adonis Çiçekçilik receives flower orders and delivery details through a chat-based ordering flow on WhatsApp. Get Started For Free Chat on WhatsApp channels in one inbox 2 channels in one inbox Who is Adonis Çiçekçilik? Adonis Çiçekçilik is an Istanbul florist and landscaping company based in Beşiktaş, founded in 1989 with roots going back to 1982. It offers flower arrangements as well as garden design, landscaping and irrigation projects. Goals Take orders in chat Collect delivery details correctly Answer customers on WhatsApp and Instagram The challenge Flower orders are often urgent and depend on exact delivery details, which are easy to lose in a free-form chat. How Adonis Çiçekçilik uses MonoChat Chat-based ordering A flow collects the arrangement, the delivery address, the time and the card message. AI help An AI assistant answers common questions before the team steps in. Results Orders and delivery details arrive structured in MonoChat, ready for the team to prepare. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories AÇ About Adonis Çiçekçilik Industry Florist & landscaping Location Beşiktaş, Istanbul, Türkiye Website adoniscicek.com Channels WhatsApp Instagram On MonoChat since October 2025 Features used WhatsApp Business API Instagram Custom flows AI assistant Talk to our team More customer stories See how other teams run their conversations on MonoChat. Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story First month of Growth on us Want results like Adonis Çiçekçilik? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Bezen Store Case Study URL: https://monochat.ai/case-studies/bezen-store > Bezen Store centralises Instagram and WhatsApp conversations, sells products with AI assistants and alerts its team about low stock on WhatsApp. More than 330,000 messages have gone through MonoChat. Home Case Studies Bezen Store Retail & E-Commerce Bezen Store sells with AI assistants across Instagram and WhatsApp Bezen Store centralises Instagram and WhatsApp conversations, sells products with AI assistants and alerts its team about low stock on WhatsApp. More than 330,000 messages have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 330K+ messages customer conversations 31K+ customer conversations channels in one inbox 2 channels in one inbox Who is Bezen Store? Bezen Store is the online shop of Bezen Tekstil, an Istanbul modest-fashion maker in business since 1990. It sells women’s clothing wholesale and retail, in Türkiye and abroad. Goals Bring all social conversations into one place Sell products with AI assistants Get low-stock alerts in real time The challenge A fashion brand selling wholesale and retail gets product questions on Instagram and WhatsApp all day, and stock changes fast. How Bezen Store uses MonoChat AI sales assistant AI assistants answer product questions and guide customers to a purchase. Low-stock alerts The team receives WhatsApp notifications when stock runs low. Results Since February 2026 Bezen Store has held more than 31,000 customer conversations and over 330,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories BS About Bezen Store Industry Modest fashion e-commerce Location Istanbul, Türkiye Website bezenstore.com Channels Instagram WhatsApp On MonoChat since February 2026 Features used Unified inbox AI sales assistant WhatsApp notifications Instagram Talk to our team More customer stories See how other teams run their conversations on MonoChat. Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story AÇ Retail & E-Commerce Adonis Çiçekçilik Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp Read the story First month of Growth on us Want results like Bezen Store? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Bodrum Holiday Call Center Case Study URL: https://monochat.ai/case-studies/bodrum-holiday-call-center > Bodrum Holiday’s call center team works inbound tourism enquiries and reservations on WhatsApp in MonoChat, with conversations routed to available agents. More than 750,000 messages have gone through the platform. Home Case Studies Bodrum Holiday Call Center Services & Public Sector Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team Bodrum Holiday’s call center team works inbound tourism enquiries and reservations on WhatsApp in MonoChat, with conversations routed to available agents. More than 750,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 750K+ messages customer conversations 38K+ customer conversations messages in the last 30 days 35K+ messages in the last 30 days Who is Bodrum Holiday Call Center? Bodrum Holiday Call Center handles inbound tourism enquiries and reservations for holidays on the Bodrum peninsula. Goals Answer every holiday enquiry quickly Share the workload fairly across agents Track response times and volume The challenge In the holiday season enquiries arrive in waves, and a guest who waits too long books elsewhere. The team needs every conversation to reach a free agent at once and managers need to see how the queue is doing. How Bodrum Holiday Call Center uses MonoChat Multi-agent inbox with routing Conversations are routed to available agents automatically, so no enquiry sits unread. Reporting Managers follow volumes, response times and agent workload in MonoChat reports. Results Since April 2025 the team has handled more than 38,000 conversations and over 750,000 messages on MonoChat, and still exchanges around 35,000 messages a month. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories BH About Bodrum Holiday Call Center Industry Tourism call center Location Bodrum, Türkiye Channels WhatsApp On MonoChat since April 2025 Features used Multi-agent call center Smart routing WhatsApp Business API Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant On-premises Read the story Services & Public Sector Keçiören Municipality Keçiören Municipality collects citizen requests across social channels and analyses them with AI On-premises Read the story TB Services & Public Sector Turkish Business Council – Dubai Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks On-premises Read the story First month of Growth on us Want results like Bodrum Holiday Call Center? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # BTB Tours Case Study URL: https://monochat.ai/case-studies/btb-tours > BTB Tours lets travellers request tours and receive offers through WhatsApp and Instagram, with an AI assistant and automated flows in MonoChat. Home Case Studies BTB Tours Travel & Hospitality BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI BTB Tours lets travellers request tours and receive offers through WhatsApp and Instagram, with an AI assistant and automated flows in MonoChat. Get Started For Free Chat on WhatsApp messages 11K+ messages customer conversations 810+ customer conversations channels in one inbox 2 channels in one inbox Who is BTB Tours? Founded in 2016, BTB Tours is a Turkish travel agency headquartered in Dubai with an office in Istanbul. It offers everything from flight-inclusive tour packages to VIP services. Goals Collect tour requests in a structured way Send offers quickly Answer travellers on WhatsApp and Instagram The challenge Tour requests arrive with missing details, and every back-and-forth to collect dates, group size and preferences delays the offer. How BTB Tours uses MonoChat AI assistant and request flows An AI assistant answers questions and flows collect the details of each request, so the team can prepare the offer straight away. WhatsApp and Instagram together Both channels land in one MonoChat inbox for the sales team. Results Since January 2026 BTB Tours has exchanged more than 11,000 messages with travellers on MonoChat, and its AI assistant has run more than 900 actions. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories BT About BTB Tours Industry Travel agency Location Dubai & Istanbul Website btbtours.com.tr Channels WhatsApp Instagram On MonoChat since January 2026 Features used AI assistant WhatsApp Business API Instagram Custom flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story HE Travel & Hospitality Hisar Europe Travel Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger messages 2.9M+ messages conversations 440K+ conversations Read the story First month of Growth on us Want results like BTB Tours? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Callony Case Study URL: https://monochat.ai/case-studies/callony > Callony’s remote agents handle sales and support conversations for its clients on WhatsApp and Instagram in a shared MonoChat inbox. More than 1.3 million messages have gone through the platform. Home Case Studies Callony Services & Public Sector Callony runs hotel and tourism sales for its clients with a remote team of agents in MonoChat Callony’s remote agents handle sales and support conversations for its clients on WhatsApp and Instagram in a shared MonoChat inbox. More than 1.3 million messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 1.3M+ messages customer conversations 84K+ customer conversations campaigns sent 66+ campaigns sent channels in one inbox 2 channels in one inbox Who is Callony? Callony is a remote-first call centre founded under Peak Grup. Its home-based agents run sales and customer support for leading hotel and tourism brands in Türkiye and abroad. Goals Give a remote team one shared inbox Run sales for several hotel and tourism clients See workload and performance across agents The challenge A call centre whose agents all work from home needs every conversation, assignment and result in one place that works anywhere, with clear visibility for supervisors. How Callony uses MonoChat A shared inbox for a remote team Agents work from home in the same MonoChat inbox, with conversations assigned and routed automatically. Campaigns and reporting WhatsApp campaigns reach opted-in guests, and supervisors follow volumes and agent performance in reports. Results Since June 2025 Callony has held more than 84,000 conversations and over 1.3 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories C About Callony Industry Remote call center Location Türkiye Website callony.net Channels WhatsApp Instagram On MonoChat since June 2025 Features used Multi-agent call center Smart routing WhatsApp Business API Instagram Bulk messaging Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. BH Services & Public Sector Bodrum Holiday Call Center Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team messages 750K+ messages conversations 38K+ conversations Read the story Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant On-premises Read the story Services & Public Sector Keçiören Municipality Keçiören Municipality collects citizen requests across social channels and analyses them with AI On-premises Read the story First month of Growth on us Want results like Callony? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Dr. Gökhan Gökler Case Study URL: https://monochat.ai/case-studies/dr-gokhan-gokler > The practice answers patients on WhatsApp, Instagram and Messenger from one MonoChat inbox. More than 330,000 messages have gone through the platform. Home Case Studies Dr. Gökhan Gökler Health & Wellness Dr. Gökhan Gökler’s practice handles 30,000+ patient conversations across three channels The practice answers patients on WhatsApp, Instagram and Messenger from one MonoChat inbox. More than 330,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 330K+ messages customer conversations 30K+ customer conversations channels in one inbox 3 channels in one inbox Who is Dr. Gökhan Gökler? Dr. Gökhan Gökler is a dermatology specialist practising in Istanbul, whose practice also produces educational content about skin health. Goals Answer patients on every channel Organise appointment requests Keep every patient’s history in one place The challenge Educational content brings a large audience, and many viewers turn into patients who write on social media. How Dr. Gökhan Gökler uses MonoChat Three channels, one inbox WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox. Results Since July 2025 the practice has held more than 30,000 patient conversations and over 330,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories GG About Dr. Gökhan Gökler Industry Dermatology Location Istanbul, Türkiye Website drgokhangokler.com Channels WhatsApp Instagram Messenger On MonoChat since July 2025 Features used WhatsApp Business API Instagram Facebook Messenger Unified inbox Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story First month of Growth on us Want results like Dr. Gökhan Gökler? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Elegan Estetik Case Study URL: https://monochat.ai/case-studies/elegan-estetik > Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram with AI and intake flows. More than 160,000 messages have gone through MonoChat. Home Case Studies Elegan Estetik Health & Wellness Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram with AI and intake flows. More than 160,000 messages have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 160K+ messages customer conversations 14K+ customer conversations channels in one inbox 2 channels in one inbox Who is Elegan Estetik? Elegan Estetik is a Kayseri-based plastic surgery and medical aesthetics clinic that has served patients since 2009. It has three branches in Melikgazi and Talas. Goals Answer consultation requests quickly Collect the details before the consultation Follow up with patients automatically The challenge Most consultation requests start on Instagram or WhatsApp, often outside clinic hours, and each one needs a quick answer and a few details before the team can book it. How Elegan Estetik uses MonoChat Automated intake Flows and an AI assistant answer first questions and collect the details of each consultation request. Follow-ups Automated follow-ups keep in touch with patients after their visit. Results Since December 2024 Elegan Estetik has held more than 14,000 patient conversations and over 160,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories EE About Elegan Estetik Industry Aesthetic clinic Location Kayseri, Türkiye Website eleganestetikklinik.com Channels WhatsApp Instagram On MonoChat since December 2024 Features used WhatsApp Business API Instagram AI assistant Custom flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story Health & Wellness İzmir Ekol Hastanesi İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language On-premises Read the story First month of Growth on us Want results like Elegan Estetik? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # English Time Case Study URL: https://monochat.ai/case-studies/english-time > English Time uses WhatsApp in MonoChat to reach students and prospects with course information and campaigns, with several branches on the platform. Home Case Studies English Time Education English Time reaches 66,000+ students and prospects on WhatsApp English Time uses WhatsApp in MonoChat to reach students and prospects with course information and campaigns, with several branches on the platform. Get Started For Free Chat on WhatsApp messages 100K+ messages customer conversations 66K+ customer conversations campaigns sent 380+ campaigns sent Who is English Time? English Time is a Turkish language-school chain founded in 1997, with branches across Türkiye and abroad. It reports more than one million graduates and offers general English, exam preparation and English for specific purposes. Goals Reach students and prospects on WhatsApp Share course information and campaigns Answer questions quickly The challenge Course periods start throughout the year, and each start needs to reach former and prospective students in time. How English Time uses MonoChat Campaigns Course announcements reach opted-in students and prospects as WhatsApp campaigns. Replies in one inbox Questions that follow come back into the MonoChat inbox. Results Since June 2026 English Time has held more than 66,000 conversations on MonoChat and sent more than 380 campaigns. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories ET About English Time Industry Language school chain Location Türkiye Website englishtime.com Channels WhatsApp On MonoChat since June 2026 Features used WhatsApp Business API Bulk messaging Broadcast campaigns Talk to our team More customer stories See how other teams run their conversations on MonoChat. EK Education ERA Koleji ERA Koleji reaches parents across 23 campuses on WhatsApp with 670+ campaigns messages 220K+ messages conversations 140K+ conversations Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story First month of Growth on us Want results like English Time? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Entacars Rent a Car Case Study URL: https://monochat.ai/case-studies/entacars > Entacars runs bulk WhatsApp campaigns to promote special offers and drive reservations through direct customer engagement. Home Case Studies Entacars Rent a Car Automotive Entacars Rent a Car promotes rental offers with WhatsApp campaigns Entacars runs bulk WhatsApp campaigns to promote special offers and drive reservations through direct customer engagement. Get Started For Free Chat on WhatsApp customer conversations 2,000+ customer conversations Who is Entacars Rent a Car? Entacars is an Istanbul-based car rental company offering daily, monthly and corporate rentals around the clock, with delivery at five major Turkish airports including Istanbul Airport and Sabiha Gökçen. Goals Promote special offers Reach customers directly Drive reservations The challenge Rental demand changes quickly, and offers only work if customers see them in time. How Entacars Rent a Car uses MonoChat Bulk campaigns Rental offers reach opted-in customers instantly as WhatsApp campaigns. Replies in the inbox Customers who reply land in the MonoChat inbox, where the team completes the reservation. Results Since March 2026 Entacars has reached more than 2,000 customers on WhatsApp through MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories ER About Entacars Rent a Car Industry Car rental Location Istanbul, Türkiye Website entacars.com Channels WhatsApp On MonoChat since March 2026 Features used WhatsApp Business API Bulk messaging Broadcast campaigns Talk to our team More customer stories See how other teams run their conversations on MonoChat. Automotive Mepa Otomotiv Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp messages 140K+ messages conversations 51K+ conversations Read the story AA Automotive Ace Avto Chery Ace Avto Chery captures vehicle enquiries and test drive requests across three channels messages 76K+ messages conversations 7,300+ conversations Read the story Automotive MKN Garage MKN Garage receives service requests and sends maintenance reminders on WhatsApp Read the story First month of Growth on us Want results like Entacars Rent a Car? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # ERA Koleji Case Study URL: https://monochat.ai/case-studies/era-koleji > ERA Koleji communicates with parents and prospective families on WhatsApp in MonoChat, with more than 670 campaigns sent since June 2026. Home Case Studies ERA Koleji Education ERA Koleji reaches parents across 23 campuses on WhatsApp with 670+ campaigns ERA Koleji communicates with parents and prospective families on WhatsApp in MonoChat, with more than 670 campaigns sent since June 2026. Get Started For Free Chat on WhatsApp messages 220K+ messages customer conversations 140K+ customer conversations campaigns sent 670+ campaigns sent Who is ERA Koleji? ERA Koleji is a private K-12 school network founded in 2013. It runs 23 campuses across Türkiye, 16 of them in Istanbul, and focuses on technology-driven education and exam preparation. Goals Reach parents directly on WhatsApp Answer enrolment questions Send announcements across campuses The challenge A school network with 23 campuses has announcements, enrolment questions and parent requests every day, and e-mail and SMS no longer get read. How ERA Koleji uses MonoChat WhatsApp campaigns Announcements and enrolment campaigns reach opted-in parents on WhatsApp. Replies in one inbox Parents’ replies and questions come back into the MonoChat inbox for the team. Results Since June 2026 ERA Koleji has held more than 140,000 conversations with families on MonoChat and sent more than 670 campaigns. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories EK About ERA Koleji Industry K-12 school network Location Istanbul, Türkiye Website erakoleji.k12.tr Channels WhatsApp On MonoChat since June 2026 Features used WhatsApp Business API Bulk messaging Broadcast campaigns Unified inbox Talk to our team More customer stories See how other teams run their conversations on MonoChat. ET Education English Time English Time reaches 66,000+ students and prospects on WhatsApp messages 100K+ messages conversations 66K+ conversations Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story First month of Growth on us Want results like ERA Koleji? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Fenerbahçe Sports Club Case Study URL: https://monochat.ai/case-studies/fenerbahce > Fenerbahçe serves fans and members on WhatsApp with personalised bots connected to its CRM, and reaches them with broadcast announcements. Home Case Studies Fenerbahçe Sports Club Media & Sports Fenerbahçe serves fans and members on WhatsApp with personalised bots and CRM integration Fenerbahçe serves fans and members on WhatsApp with personalised bots connected to its CRM, and reaches them with broadcast announcements. Get Started For Free Chat on WhatsApp Who is Fenerbahçe Sports Club? Founded in 1907, Fenerbahçe is one of Türkiye’s oldest and most successful multi-sport clubs, competing in football, basketball, volleyball and many other sports. Its departments have won more than 1,100 trophies and medals, a total recognised by Guinness World Records. Goals Give members and supporters different experiences Connect conversations to the club CRM Share announcements with fans The challenge A club with millions of supporters and a large membership base has to answer very different questions from members and fans, and keep them informed at scale. How Fenerbahçe Sports Club uses MonoChat Personalised bots Bots recognise members through the CRM integration and offer them a different experience from supporters. Broadcast announcements Announcements reach opted-in fans as WhatsApp broadcasts. Results Members and supporters get answers suited to them, and the club reaches fans directly on WhatsApp. Fenerbahçe Sports Club runs MonoChat on its own servers, so this story has no platform figures. All customer stories About Fenerbahçe Sports Club Industry Sports club Location Istanbul, Türkiye Website fenerbahce.org Channels WhatsApp Deployment On-premises Features used On-premises WhatsApp Business API Broadcast messages CRM integration Custom flows Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. Media & Sports Sports Digitale Sports Digitale brings live match data to football fans on WhatsApp with an AI assistant messages 220K+ messages conversations 37K+ conversations Read the story KG Media & Sports Kıbrıs Gerçek Gazetesi Kıbrıs Gerçek talks with 140,000+ readers across Instagram, Messenger, WhatsApp and its website messages 430K+ messages conversations 140K+ conversations Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story First month of Growth on us Want results like Fenerbahçe Sports Club? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Gönüllü Vesileler Association Case Study URL: https://monochat.ai/case-studies/gonullu-vesileler > Gönüllü Vesileler manages supporter conversations on WhatsApp and Instagram in MonoChat, with close to 10 million messages since August 2025. Home Case Studies Gönüllü Vesileler Association Non-Profit Gönüllü Vesileler has exchanged close to 10 million messages with supporters on WhatsApp and Instagram Gönüllü Vesileler manages supporter conversations on WhatsApp and Instagram in MonoChat, with close to 10 million messages since August 2025. Get Started For Free Chat on WhatsApp messages 9.8M+ messages customer conversations 370K+ customer conversations campaigns sent 80+ campaigns sent channels in one inbox 2 channels in one inbox Who is Gönüllü Vesileler Association? Gönüllü Vesileler is an Adana-based solidarity association that supports people affected by natural disasters and humanitarian crises, and works on education and basic needs, including water wells in Africa and orphan support in Burkina Faso. Goals Answer supporters on WhatsApp and Instagram Handle very high message volumes Share campaigns with supporters The challenge Social media campaigns bring a flood of supporter messages that a volunteer-driven team must answer quickly. How Gönüllü Vesileler Association uses MonoChat WhatsApp and Instagram in one inbox Every supporter conversation lands in the same MonoChat inbox, whichever channel it comes from. Campaigns WhatsApp campaigns share appeals and updates with opted-in supporters. Results Since August 2025 Gönüllü Vesileler has held more than 370,000 supporter conversations and close to 10 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories GV About Gönüllü Vesileler Association Industry Humanitarian aid Location Adana, Türkiye Website gonulluvesileler.org Channels WhatsApp Instagram On MonoChat since August 2025 Features used WhatsApp Business API Instagram Unified inbox Broadcast campaigns Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like Gönüllü Vesileler Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Hayır Kapısı Association Case Study URL: https://monochat.ai/case-studies/hayir-kapisi > Hayır Kapısı talks with supporters on WhatsApp, Instagram and Messenger and keeps them informed with frequent campaigns. More than 3.4 million messages and 2,000 campaigns have gone through MonoChat. Home Case Studies Hayır Kapısı Association Non-Profit Hayır Kapısı Association has sent 2,000+ WhatsApp campaigns to keep supporters close Hayır Kapısı talks with supporters on WhatsApp, Instagram and Messenger and keeps them informed with frequent campaigns. More than 3.4 million messages and 2,000 campaigns have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 3.4M+ messages customer conversations 170K+ customer conversations campaigns sent 2,000+ campaigns sent channels in one inbox 3 channels in one inbox Who is Hayır Kapısı Association? Hayır Kapısı Association is a humanitarian organisation based in Üsküdar, Istanbul. It delivers aid on three continents, building schools, mosques and water wells abroad and supporting families in need in Türkiye. Goals Keep supporters informed regularly Answer every supporter on every channel Coordinate the team in one inbox The challenge Aid on three continents produces a steady stream of updates, and supporters want to hear about the projects they fund. How Hayır Kapısı Association uses MonoChat Frequent campaigns More than 2,000 WhatsApp campaigns have shared projects and updates with opted-in supporters. One inbox WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox. Results Since May 2025 Hayır Kapısı has held more than 170,000 supporter conversations and over 3.4 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories HK About Hayır Kapısı Association Industry Humanitarian aid Location Üsküdar, Istanbul, Türkiye Website hayirkapisi.org.tr Channels WhatsApp Instagram Messenger On MonoChat since May 2025 Features used WhatsApp Business API Instagram Facebook Messenger Bulk messaging Broadcast campaigns Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like Hayır Kapısı Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Hisar Europe Travel Case Study URL: https://monochat.ai/case-studies/hisar-europe-travel > Hisar Europe Travel ran trip enquiries and quotation flows on WhatsApp, Instagram and Messenger in MonoChat, with leads distributed to its team automatically. Close to 3 million messages went through the platform. Home Case Studies Hisar Europe Travel Travel & Hospitality Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger Hisar Europe Travel ran trip enquiries and quotation flows on WhatsApp, Instagram and Messenger in MonoChat, with leads distributed to its team automatically. Close to 3 million messages went through the platform. Get Started For Free Chat on WhatsApp messages 2.9M+ messages customer conversations 440K+ customer conversations channels in one inbox 3 channels in one inbox Who is Hisar Europe Travel? Hisar Europe Travel is a Cologne-based tour operator with offices in Germany, Austria, the Netherlands and France. It specialises in Hajj, Umrah and cultural tours for travellers across Europe, with Umrah departures from 13 countries. Goals Answer trip enquiries from several countries Distribute leads to the team automatically Send quotations faster The challenge With departures from many countries and cities, enquiries come in several languages and from several channels at once. Each one needs to reach the right person quickly. How Hisar Europe Travel uses MonoChat Quotation flows Flows collect the details of each trip enquiry so the team can prepare a quotation without a long back-and-forth. Automatic lead distribution Leads from WhatsApp, Instagram and Messenger are distributed to the team in the MonoChat inbox. Results Between March 2025 and May 2026 Hisar Europe Travel held more than 440,000 conversations and close to 3 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories HE About Hisar Europe Travel Industry Tour operator Location Cologne, Germany Website hisareurope.com Channels WhatsApp Instagram Messenger On MonoChat since March 2025 Features used WhatsApp Business API Instagram Facebook Messenger Custom flows Smart routing Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story First month of Growth on us Want results like Hisar Europe Travel? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # İrismo Store Case Study URL: https://monochat.ai/case-studies/irismo-store > İrismo Store answers product questions and sells on WhatsApp, Messenger and Instagram from one MonoChat inbox. More than 600,000 messages have gone through the platform. Home Case Studies İrismo Store Retail & E-Commerce İrismo Store sells technology across WhatsApp, Messenger and Instagram with 600,000+ messages İrismo Store answers product questions and sells on WhatsApp, Messenger and Instagram from one MonoChat inbox. More than 600,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 600K+ messages customer conversations 52K+ customer conversations channels in one inbox 3 channels in one inbox Who is İrismo Store? İrismo Store is a Northern Cyprus technology retailer with stores in Girne and Lefkoşa. It sells consumer electronics from brands such as Dyson, Xiaomi, DJI and Philips, all with a two-year warranty. Goals Answer product questions on every channel Turn conversations into sales Share offers with customers The challenge Electronics buyers compare models and ask detailed questions before buying, on whichever app they use. How İrismo Store uses MonoChat Three channels, one inbox WhatsApp, Messenger and Instagram conversations arrive in the same MonoChat inbox. Campaigns Offers reach opted-in customers as WhatsApp campaigns. Results Since May 2025 İrismo Store has held more than 52,000 customer conversations and over 600,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories İS About İrismo Store Industry Technology retail Location Girne & Lefkoşa, Northern Cyprus Website irismostore.com Channels WhatsApp Messenger Instagram On MonoChat since May 2025 Features used WhatsApp Business API Facebook Messenger Instagram Unified inbox Bulk messaging Talk to our team More customer stories See how other teams run their conversations on MonoChat. Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story First month of Growth on us Want results like İrismo Store? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # İyilik Vakti Association Case Study URL: https://monochat.ai/case-studies/iyilik-vakti > İyilik Vakti runs donor communication and donation workflows in MonoChat and re-engages past donors with targeted campaigns. More than 210,000 messages have gone through the platform. Home Case Studies İyilik Vakti Association Non-Profit İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger İyilik Vakti runs donor communication and donation workflows in MonoChat and re-engages past donors with targeted campaigns. More than 210,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 210K+ messages customer conversations 21K+ customer conversations channels in one inbox 3 channels in one inbox Who is İyilik Vakti Association? İyilik Vakti Association is an Ankara-based humanitarian organisation, formally founded after five years of volunteer aid work. Its projects include water wells, Qurban, iftar meals and water-tanker aid in Yemen, along with Qur’an education in Türkiye. Goals Answer donors on every channel Automate donation workflows Reconnect with past donors The challenge Donors reach the association on several channels, and past donors need a reason and an easy way to give again. How İyilik Vakti Association uses MonoChat Automation flows Flows handle donation information and follow-ups, so volunteers can focus on personal conversations. Targeted campaigns Campaigns reach past donors with relevant projects on WhatsApp. Results Since March 2026 İyilik Vakti has held more than 21,000 donor conversations and over 210,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories İV About İyilik Vakti Association Industry Humanitarian aid Location Ankara, Türkiye Website iyilikvakti.org.tr Channels WhatsApp Instagram Messenger On MonoChat since March 2026 Features used WhatsApp Business API Instagram Facebook Messenger Broadcast campaigns Automation flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like İyilik Vakti Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # İyilik Yolu Association Case Study URL: https://monochat.ai/case-studies/iyilik-yolu > İyilik Yolu runs donor communication on WhatsApp, Instagram and Messenger in MonoChat, with a team of more than 20 people. Close to 8 million messages have gone through the platform. Home Case Studies İyilik Yolu Association Non-Profit İyilik Yolu Association talks with donors in 320,000+ conversations across three channels İyilik Yolu runs donor communication on WhatsApp, Instagram and Messenger in MonoChat, with a team of more than 20 people. Close to 8 million messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 7.9M+ messages customer conversations 320K+ customer conversations campaigns sent 300+ campaigns sent channels in one inbox 3 channels in one inbox Who is İyilik Yolu Association? İyilik Yolu Association is an Istanbul-based humanitarian organisation founded in 2018. It works through partners in Africa and Asia, building madrasas and mosques and running livelihood projects such as fishing boats and milk goats. Goals Answer donors on every channel Coordinate a large team in one inbox Keep supporters updated with campaigns The challenge Donors from all over Türkiye write on WhatsApp, Instagram and Messenger, and a growing team needs to share the work without losing track of anyone. How İyilik Yolu Association uses MonoChat One inbox for a large team More than 20 team members work WhatsApp, Instagram and Messenger conversations from the same MonoChat inbox. Campaigns More than 300 WhatsApp campaigns have shared projects and updates with opted-in supporters. Results Since April 2025 İyilik Yolu has held more than 320,000 donor conversations and close to 8 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About İyilik Yolu Association Industry Humanitarian aid Location Istanbul, Türkiye Website iyilikyolu.org.tr Channels WhatsApp Instagram Messenger On MonoChat since April 2025 Features used WhatsApp Business API Instagram Facebook Messenger Unified inbox Bulk messaging Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like İyilik Yolu Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # İzmir Ekol Hastanesi Case Study URL: https://monochat.ai/case-studies/izmir-ekol-hastanesi > İzmir Ekol Hastanesi handles international patient admission on WhatsApp with multilingual intake, appointments and patient tracking in one inbox. Home Case Studies İzmir Ekol Hastanesi Health & Wellness İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language İzmir Ekol Hastanesi handles international patient admission on WhatsApp with multilingual intake, appointments and patient tracking in one inbox. Get Started For Free Chat on WhatsApp Who is İzmir Ekol Hastanesi? Ekol, now operating as Bazekol Sağlık Grubu, is a private healthcare group in İzmir with two hospitals and four medical centres, with specialists in more than 30 branches. Goals Communicate with international patients in their language Organise appointments Track every patient in one place The challenge International patients write in many languages and need answers, appointments and travel coordination before they arrive. How İzmir Ekol Hastanesi uses MonoChat Multilingual intake Patients are answered in their own language, and every conversation is in one inbox. Appointments and tracking Appointments and patient status are tracked alongside the conversation. Results International patient numbers tripled as admission moved to WhatsApp, according to the hospital. İzmir Ekol Hastanesi runs MonoChat on its own servers, so this story has no platform figures. All customer stories About İzmir Ekol Hastanesi Industry Hospital Location İzmir, Türkiye Channels WhatsApp Deployment On-premises Features used On-premises WhatsApp Business API Multilingual support Appointment system Patient tracking Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story First month of Growth on us Want results like İzmir Ekol Hastanesi? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Keçiören Municipality Case Study URL: https://monochat.ai/case-studies/kecioren-municipality > Keçiören Municipality collects citizen requests on WhatsApp, Instagram and Facebook, analyses them automatically with AI and keeps citizens informed throughout the process. Home Case Studies Keçiören Municipality Services & Public Sector Keçiören Municipality collects citizen requests across social channels and analyses them with AI Keçiören Municipality collects citizen requests on WhatsApp, Instagram and Facebook, analyses them automatically with AI and keeps citizens informed throughout the process. Get Started For Free Chat on WhatsApp channels in one inbox 3 channels in one inbox Who is Keçiören Municipality? Keçiören Municipality serves one of Ankara’s most populous districts, home to nearly 940,000 residents across 51 neighbourhoods. Goals Collect requests from every channel Categorise and route requests automatically Keep citizens informed until the request is resolved The challenge Citizens report issues and ask for services on whichever channel they use, and every request must reach the right department and be followed up. How Keçiören Municipality uses MonoChat AI analysis AI analyses each request, categorises it and routes it to the right team. Status updates Citizens receive updates as their request moves forward. On-premises MonoChat runs on the municipality’s own infrastructure, with custom screens for its teams. Results Citizen requests are categorised and routed automatically, with full transparency for citizens and staff. Keçiören Municipality runs MonoChat on its own servers, so this story has no platform figures. All customer stories About Keçiören Municipality Industry Municipality Location Ankara, Türkiye Website kecioren.bel.tr Channels WhatsApp Instagram Messenger Deployment On-premises Features used On-premises WhatsApp Business API Instagram Facebook Messenger AI assistant AI function tools Custom views Custom flows Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. BH Services & Public Sector Bodrum Holiday Call Center Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team messages 750K+ messages conversations 38K+ conversations Read the story Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant On-premises Read the story TB Services & Public Sector Turkish Business Council – Dubai Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks On-premises Read the story First month of Growth on us Want results like Keçiören Municipality? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Kıbrıs Gerçek Gazetesi Case Study URL: https://monochat.ai/case-studies/kibris-gercek > Kıbrıs Gerçek distributes news and collects reader feedback and tips across four channels in MonoChat. More than 430,000 messages have gone through the platform. Home Case Studies Kıbrıs Gerçek Gazetesi Media & Sports Kıbrıs Gerçek talks with 140,000+ readers across Instagram, Messenger, WhatsApp and its website Kıbrıs Gerçek distributes news and collects reader feedback and tips across four channels in MonoChat. More than 430,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 430K+ messages customer conversations 140K+ customer conversations AI assistant actions 2,800+ AI assistant actions channels in one inbox 4 channels in one inbox Who is Kıbrıs Gerçek Gazetesi? Kıbrıs Gerçek is a Northern Cyprus news outlet published from Lefkoşa. It covers breaking local news, courts, politics, sports and developments in Türkiye and South Cyprus. Goals Reach readers on the channels they use Collect news tips and feedback Share news through chat The challenge Readers send tips, questions and reactions through Instagram, Messenger, WhatsApp and the website, and a newsroom has no time to check four separate inboxes. How Kıbrıs Gerçek Gazetesi uses MonoChat Four channels, one newsroom inbox Reader messages from every channel arrive in one MonoChat inbox. News delivery and AI News is shared through chat, and an AI assistant helps answer reader questions. Results Since July 2025 Kıbrıs Gerçek has held more than 140,000 reader conversations and over 430,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories KG About Kıbrıs Gerçek Gazetesi Industry News publisher Location Lefkoşa, Northern Cyprus Website kibrisgercek.com Channels Instagram Messenger WhatsApp WebChat On MonoChat since July 2025 Features used Instagram Facebook Messenger WhatsApp Business API WebChat AI assistant Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. Media & Sports Sports Digitale Sports Digitale brings live match data to football fans on WhatsApp with an AI assistant messages 220K+ messages conversations 37K+ conversations Read the story Media & Sports Fenerbahçe Sports Club Fenerbahçe serves fans and members on WhatsApp with personalised bots and CRM integration On-premises Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story First month of Growth on us Want results like Kıbrıs Gerçek Gazetesi? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Koton Case Study URL: https://monochat.ai/case-studies/koton > Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024. Home Case Studies Koton Retail & E-Commerce Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024. Get Started For Free Chat on WhatsApp messages 7.5M+ messages customer conversations 150K+ customer conversations AI assistant actions 300K+ AI assistant actions messages in the last 30 days 420K+ messages in the last 30 days Who is Koton? Founded in Istanbul in 1988, Koton is one of Türkiye’s best-known fashion brands. It operates 464 stores in 35 countries, ships online to 70 countries and counts more than 9 million members in its Koton Club loyalty programme. Goals Answer a very large volume of shopper questions on WhatsApp Let customers solve common requests on their own Bring agents in only when a person is needed The challenge A brand with hundreds of stores and an international online shop receives a constant stream of questions about orders, returns, stores and products. Answering every one of them by hand on WhatsApp would need an ever-growing team, and customers expect a reply within minutes. How Koton uses MonoChat AI and rule-based assistants on the front line Customers start on WhatsApp with assistants that combine guided menus and AI answers. The AI calls Koton’s own systems through API tools, so it answers with real information instead of generic text. Smooth handover to agents When a question needs a person, the conversation moves to an agent in the MonoChat inbox with the full history, so the customer never has to repeat themselves. Reporting and polls The team follows volumes and outcomes in MonoChat reports and collects quick customer feedback with WhatsApp polls. Results Since December 2024 Koton has handled more than 150,000 customer conversations and over 7.5 million messages on MonoChat. Its AI assistant has run more than 300,000 actions against Koton’s systems, and the channel still carries more than 400,000 messages a month. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Koton Industry Fashion retail Location Istanbul, Türkiye Website koton.com Channels WhatsApp On MonoChat since December 2024 Features used WhatsApp Business API AI assistant AI function tools API integrations Human handover Reporting Polls Talk to our team More customer stories See how other teams run their conversations on MonoChat. BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story AÇ Retail & E-Commerce Adonis Çiçekçilik Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp Read the story First month of Growth on us Want results like Koton? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Let’s Club Case Study URL: https://monochat.ai/case-studies/lets-club > Let’s Club communicates with members and prospective members on WhatsApp in MonoChat, with campaigns and replies in one inbox. Home Case Studies Let’s Club Health & Wellness Let’s Club keeps 100,000+ member conversations on WhatsApp Let’s Club communicates with members and prospective members on WhatsApp in MonoChat, with campaigns and replies in one inbox. Get Started For Free Chat on WhatsApp messages 300K+ messages customer conversations 100K+ customer conversations campaigns sent 71+ campaigns sent Who is Let’s Club? Let’s Club is a sports and wellness club in Ataşehir, Istanbul, part of Doğa Grup. It offers fitness, swimming, tennis, group classes, spa and physiotherapy for individuals, families and children. Goals Reach members on WhatsApp Promote programmes and classes Answer membership questions The challenge A club with many programmes for adults, families and children has news to share every week and many membership questions to answer. How Let’s Club uses MonoChat Campaigns Programme and class announcements reach opted-in members on WhatsApp. One inbox Members’ questions arrive in the MonoChat inbox for the team. Results Since June 2026 Let’s Club has held more than 100,000 conversations and over 300,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories LC About Let’s Club Industry Sports & wellness club Location Ataşehir, Istanbul, Türkiye Website letsclub.com.tr Channels WhatsApp On MonoChat since June 2026 Features used WhatsApp Business API Bulk messaging Broadcast campaigns Unified inbox Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story First month of Growth on us Want results like Let’s Club? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Little Caesars Case Study URL: https://monochat.ai/case-studies/little-caesars > Little Caesars answers common customer requests on WhatsApp with rule-based bots and escalates the rest to customer representatives in MonoChat. More than 150,000 messages have gone through the platform. Home Case Studies Little Caesars Food & Beverage Little Caesars Türkiye automates customer support on WhatsApp with clear escalation to its team Little Caesars answers common customer requests on WhatsApp with rule-based bots and escalates the rest to customer representatives in MonoChat. More than 150,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 150K+ messages customer conversations 6,100+ customer conversations Who is Little Caesars? Little Caesars Türkiye runs the American pizza brand’s restaurants in Türkiye, mostly through franchisees. Part of Çelebi Gıda, it operated more than 100 branches across 17 provinces as of 2022. Goals Resolve common requests without waiting for an agent Escalate complaints and special cases to the right person Keep support consistent across branches The challenge A restaurant chain with many branches receives the same kinds of questions every day, and a few urgent ones that cannot wait. Support has to be fast for routine requests and personal for the rest. How Little Caesars uses MonoChat Rule-based bots for routine requests Guided WhatsApp flows handle frequent requests first, so customers get an answer without waiting in a queue. Escalation to representatives When a conversation needs a person, it moves to a customer representative in the MonoChat inbox with its full history. Results Since July 2025 Little Caesars has handled more than 6,000 customer conversations and over 150,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Little Caesars Industry Pizza restaurant chain Location Türkiye Channels WhatsApp On MonoChat since July 2025 Features used WhatsApp Business API Custom flows Human handover Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. Food & Beverage Umami Sushi & Pan Asian Umami Sushi & Pan Asian takes guests from chat to paid order on WhatsApp and Instagram messages 430K+ messages conversations 10K+ conversations Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story First month of Growth on us Want results like Little Caesars? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Melis Ulaş Wellness Case Study URL: https://monochat.ai/case-studies/melis-ulas-wellness > Melis Ulaş Wellness answers service questions on Instagram and WhatsApp with an AI assistant and guides prospective clients toward booking a consultation. Home Case Studies Melis Ulaş Wellness Health & Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI Melis Ulaş Wellness answers service questions on Instagram and WhatsApp with an AI assistant and guides prospective clients toward booking a consultation. Get Started For Free Chat on WhatsApp messages 18K+ messages customer conversations 2,500+ customer conversations channels in one inbox 2 channels in one inbox Who is Melis Ulaş Wellness? Melis Ulaş Wellness is the online practice of wellness coach and somatic exercise educator Melis Ulaş. More than 4,000 people have taken part in her programmes since 2012. Goals Answer service questions instantly Qualify prospective clients Guide people to a consultation The challenge Questions about programmes arrive through social media at all hours, often from people who are just starting to explore. How Melis Ulaş Wellness uses MonoChat AI assistant An AI assistant answers questions about programmes and services in seconds. From question to consultation Flows guide interested people to a consultation request. Results Melis Ulaş Wellness has held more than 2,500 conversations and over 18,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories MU About Melis Ulaş Wellness Industry Wellness coaching Website melisulas.com Channels Instagram WhatsApp On MonoChat since February 2026 Features used AI assistant Automation flows Instagram WhatsApp Business API Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story Health & Wellness İzmir Ekol Hastanesi İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language On-premises Read the story First month of Growth on us Want results like Melis Ulaş Wellness? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Mepa Otomotiv Case Study URL: https://monochat.ai/case-studies/mepa-otomotiv > Mepa Otomotiv identifies what each customer needs in WhatsApp, routes the conversation to the right team and sends targeted vehicle and service campaigns. More than 51,000 conversations have gone through MonoChat. Home Case Studies Mepa Otomotiv Automotive Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp Mepa Otomotiv identifies what each customer needs in WhatsApp, routes the conversation to the right team and sends targeted vehicle and service campaigns. More than 51,000 conversations have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 140K+ messages customer conversations 51K+ customer conversations channels in one inbox 2 channels in one inbox Who is Mepa Otomotiv? Mepa Otomotiv is an Istanbul-based dealer for Peugeot, Citroën, Opel, DS and BYD, now in its 30th year in the automotive sector. Alongside sales and service, the group runs used-car, insurance, leasing, rental and parts businesses. Goals Route sales, service and parts requests to the right team Answer customers faster Reach customers with vehicle and service campaigns The challenge A multi-brand dealer group receives sales, service, parts, insurance and rental questions through one WhatsApp line. Without routing, every message waits for someone to read it and forward it. How Mepa Otomotiv uses MonoChat Routing flows Flows ask what the customer needs and send the conversation to the right team in the MonoChat inbox. Campaigns Targeted WhatsApp campaigns promote vehicles and service offers to opted-in customers. Results Since July 2025 Mepa Otomotiv has handled more than 51,000 customer conversations and over 140,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Mepa Otomotiv Industry Car dealership group Location Istanbul, Türkiye Website mepaotomotiv.com Channels WhatsApp Instagram On MonoChat since July 2025 Features used WhatsApp Business API Custom flows Smart routing Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. ER Automotive Entacars Rent a Car Entacars Rent a Car promotes rental offers with WhatsApp campaigns conversations 2,000+ conversations Read the story AA Automotive Ace Avto Chery Ace Avto Chery captures vehicle enquiries and test drive requests across three channels messages 76K+ messages conversations 7,300+ conversations Read the story Automotive MKN Garage MKN Garage receives service requests and sends maintenance reminders on WhatsApp Read the story First month of Growth on us Want results like Mepa Otomotiv? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Merhamet Yolu Association Case Study URL: https://monochat.ai/case-studies/merhamet-yolu > Merhamet Yolu centralises donor communication, automates donation processes and gives instant answers to donor questions in MonoChat. Home Case Studies Merhamet Yolu Association Non-Profit Merhamet Yolu Association answers donors instantly and has sent 500+ campaigns on WhatsApp Merhamet Yolu centralises donor communication, automates donation processes and gives instant answers to donor questions in MonoChat. Get Started For Free Chat on WhatsApp messages 160K+ messages customer conversations 16K+ customer conversations campaigns sent 500+ campaigns sent messages in the last 30 days 48K+ messages in the last 30 days Who is Merhamet Yolu Association? Merhamet Yolu Association is a Batman-based humanitarian organisation founded in 2025. It supports orphans and people affected by disaster, war and famine, with a focus on children. Goals Answer donors instantly Automate donation information and follow-ups Run regular campaigns The challenge A young association has to build trust quickly, and that means answering every donor without delay. How Merhamet Yolu Association uses MonoChat Instant answers Automated flows answer donor questions immediately and share donation information. Campaigns More than 500 WhatsApp campaigns have kept supporters up to date. Results Since March 2026 Merhamet Yolu has held more than 16,000 donor conversations and over 160,000 messages on MonoChat, with more than 48,000 messages in the last 30 days. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories MY About Merhamet Yolu Association Industry Humanitarian aid Location Batman, Türkiye Website merhametyolu.org.tr Channels WhatsApp Instagram On MonoChat since March 2026 Features used WhatsApp Business API Instagram Automation flows Unified inbox Bulk messaging Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like Merhamet Yolu Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MKN Garage Case Study URL: https://monochat.ai/case-studies/mkn-garage > MKN Garage receives service requests and sends maintenance reminders through WhatsApp, with requests categorised automatically. Home Case Studies MKN Garage Automotive MKN Garage receives service requests and sends maintenance reminders on WhatsApp MKN Garage receives service requests and sends maintenance reminders through WhatsApp, with requests categorised automatically. Get Started For Free Chat on WhatsApp Who is MKN Garage? MKN Garage is an automotive workshop offering mechanical and electrical repair, bodywork, paint, detailing and other services under one roof. Goals Collect service requests in chat Categorise requests automatically Remind customers about maintenance The challenge Service requests arrive in every form, from photos to voice notes, and each needs to reach the right technician. How MKN Garage uses MonoChat Service request flows Flows collect the vehicle and the problem and categorise each request. Maintenance reminders Customers receive reminders on WhatsApp when maintenance is due. Results Service requests arrive organised in MonoChat, and reminders bring customers back on time. All customer stories About MKN Garage Industry Car service Channels WhatsApp On MonoChat since January 2026 Features used WhatsApp Business API Custom flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. Automotive Mepa Otomotiv Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp messages 140K+ messages conversations 51K+ conversations Read the story ER Automotive Entacars Rent a Car Entacars Rent a Car promotes rental offers with WhatsApp campaigns conversations 2,000+ conversations Read the story AA Automotive Ace Avto Chery Ace Avto Chery captures vehicle enquiries and test drive requests across three channels messages 76K+ messages conversations 7,300+ conversations Read the story First month of Growth on us Want results like MKN Garage? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MNG Turizm Case Study URL: https://monochat.ai/case-studies/mng-turizm > MNG Turizm brings WhatsApp, Messenger, Instagram and website chat into one MonoChat inbox for its sales team. More than 1.2 million messages have gone through the platform. Home Case Studies MNG Turizm Travel & Hospitality MNG Turizm sells holidays across four channels with 1.2M+ messages in one inbox MNG Turizm brings WhatsApp, Messenger, Instagram and website chat into one MonoChat inbox for its sales team. More than 1.2 million messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 1.2M+ messages customer conversations 82K+ customer conversations channels in one inbox 4 channels in one inbox Who is MNG Turizm? MNG Turizm is a Turkish travel agency with more than 27 years of experience, selling hotel stays in Türkiye and Cyprus alongside domestic, international and cruise tours. Customers can book through its call centre and on WhatsApp. Goals Answer holiday shoppers on every channel Give the sales team one place to work Keep the full history of every customer The challenge A travel agency selling thousands of hotels and many tours gets questions about dates, prices and availability from WhatsApp, social media and its website at the same time, especially in peak season. How MNG Turizm uses MonoChat Four channels, one inbox WhatsApp, Messenger, Instagram and website chat conversations arrive in the same MonoChat inbox. A sales team that sees everything Agents see each customer’s full history across channels, so a conversation that starts on Instagram can end with a booking on WhatsApp. Results Since May 2025 MNG Turizm has held more than 82,000 customer conversations and over 1.2 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories MT About MNG Turizm Industry Tour operator & travel agency Location Türkiye Website mngturizm.com Channels WhatsApp Messenger Instagram WebChat On MonoChat since May 2025 Features used WhatsApp Business API Facebook Messenger Instagram WebChat Unified inbox Multi-agent call center Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story First month of Growth on us Want results like MNG Turizm? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Op. Dr. Onurkan İdacı Case Study URL: https://monochat.ai/case-studies/op-dr-onurkan-idaci > The clinic answers prospective patients on Instagram, WhatsApp and Messenger with an AI assistant, and the team takes over for consultations. More than 500,000 messages have gone through MonoChat. Home Case Studies Op. Dr. Onurkan İdacı Health & Wellness Op. Dr. Onurkan İdacı’s clinic answers patient questions with AI that has run 16,000+ actions The clinic answers prospective patients on Instagram, WhatsApp and Messenger with an AI assistant, and the team takes over for consultations. More than 500,000 messages have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 500K+ messages customer conversations 28K+ customer conversations AI assistant actions 16K+ AI assistant actions channels in one inbox 3 channels in one inbox Who is Op. Dr. Onurkan İdacı? Op. Dr. Onurkan İdacı is an aesthetic and plastic surgeon practising in Ankara’s Çankaya district, where he has run his own clinic since 2013. Goals Answer patient questions instantly, day and night Collect consultation requests Hand over to the team when needed The challenge Most prospective patients first write on Instagram, often late in the evening, and expect an answer before they look elsewhere. How Op. Dr. Onurkan İdacı uses MonoChat AI assistant with tools An AI assistant answers questions about procedures and the clinic, running more than 16,000 actions so far. Handover to the team Patients who are ready for a consultation move to the clinic team with the full conversation. Results Since July 2025 the clinic has held more than 28,000 patient conversations and over 500,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories Oİ About Op. Dr. Onurkan İdacı Industry Aesthetic & plastic surgery Location Çankaya, Ankara, Türkiye Website onurkanidaci.com Channels Instagram WhatsApp Messenger On MonoChat since July 2025 Features used AI assistant AI function tools Instagram WhatsApp Business API Facebook Messenger Human handover Talk to our team More customer stories See how other teams run their conversations on MonoChat. RC Health & Wellness Robin Clinic Robin Clinic collects appointment requests from four channels in one inbox messages 78K+ messages conversations 3,500+ conversations Read the story EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story First month of Growth on us Want results like Op. Dr. Onurkan İdacı? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Oto Seç Case Study URL: https://monochat.ai/case-studies/oto-sec > Oto Seç answers customers on three channels with an AI assistant that has run more than 4,600 actions, and passes ready buyers and renters to its team. Home Case Studies Oto Seç Automotive Oto Seç answers car buyers and renters with AI across Instagram, Messenger and WhatsApp Oto Seç answers customers on three channels with an AI assistant that has run more than 4,600 actions, and passes ready buyers and renters to its team. Get Started For Free Chat on WhatsApp messages 210K+ messages customer conversations 20K+ customer conversations AI assistant actions 4,600+ AI assistant actions channels in one inbox 3 channels in one inbox Who is Oto Seç? Founded in Diyarbakır in 1985, Oto Seç has grown from a family service workshop into an automotive group covering vehicle sales, rental, servicing, inspection and insurance. It marked its 40th anniversary in 2025. Goals Answer sales, rental and service questions quickly Use AI for the first answer Route customers to the right team The challenge An automotive group with sales, rental, service and insurance gets very different questions on the same channels. How Oto Seç uses MonoChat AI assistant An AI assistant answers first questions and runs actions to look up information. Routing Customers reach the right team in the MonoChat inbox when they are ready. Results Since June 2025 Oto Seç has held more than 20,000 customer conversations and over 210,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories OS About Oto Seç Industry Automotive group Location Diyarbakır, Türkiye Website otosec.com.tr Channels Instagram Messenger WhatsApp On MonoChat since June 2025 Features used AI assistant AI function tools Instagram Facebook Messenger WhatsApp Business API Smart routing Talk to our team More customer stories See how other teams run their conversations on MonoChat. Automotive Mepa Otomotiv Mepa Otomotiv routes 51,000+ customer conversations to the right team on WhatsApp messages 140K+ messages conversations 51K+ conversations Read the story ER Automotive Entacars Rent a Car Entacars Rent a Car promotes rental offers with WhatsApp campaigns conversations 2,000+ conversations Read the story AA Automotive Ace Avto Chery Ace Avto Chery captures vehicle enquiries and test drive requests across three channels messages 76K+ messages conversations 7,300+ conversations Read the story First month of Growth on us Want results like Oto Seç? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Pera Palace Case Study URL: https://monochat.ai/case-studies/pera-palace > Pera Palace answers guest enquiries and reservation requests on WhatsApp, with every conversation in one MonoChat inbox and visible in reports. Home Case Studies Pera Palace Travel & Hospitality Pera Palace manages guest enquiries and reservations on WhatsApp Pera Palace answers guest enquiries and reservation requests on WhatsApp, with every conversation in one MonoChat inbox and visible in reports. Get Started For Free Chat on WhatsApp messages 35K+ messages customer conversations 2,000+ customer conversations Who is Pera Palace? Pera Palace is a landmark hotel in Istanbul’s Pera district, built in the late 19th century for Orient Express travellers. It is known for its Atatürk Museum Room and its links to Agatha Christie. Goals Answer guests before and during their stay Keep reservation conversations in one place Follow volumes in reports The challenge Guests of a historic hotel expect attentive, personal service from the first message, and requests about rooms, dining and events need to reach the right team. How Pera Palace uses MonoChat One inbox for guest conversations Every WhatsApp conversation is in the MonoChat inbox, so the team can pick up any guest’s history instantly. Reporting Reports show how many guests write and how quickly they are answered. Results Since July 2025 Pera Palace has held more than 2,000 guest conversations and over 35,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories PP About Pera Palace Industry Historic hotel Location Istanbul, Türkiye Website perapalace.com Channels WhatsApp On MonoChat since July 2025 Features used WhatsApp Business API Unified inbox Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story First month of Growth on us Want results like Pera Palace? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Robin Clinic Case Study URL: https://monochat.ai/case-studies/robin-clinic > Robin Clinic collects appointment requests and patient information on WhatsApp, Instagram, TikTok and Messenger, with forms that gather the details before the team replies. Home Case Studies Robin Clinic Health & Wellness Robin Clinic collects appointment requests from four channels in one inbox Robin Clinic collects appointment requests and patient information on WhatsApp, Instagram, TikTok and Messenger, with forms that gather the details before the team replies. Get Started For Free Chat on WhatsApp messages 78K+ messages customer conversations 3,500+ customer conversations channels in one inbox 4 channels in one inbox Who is Robin Clinic? Robin Clinic is an Istanbul clinic that serves local and international patients and receives most of its first contacts through messaging and social media. Goals Collect appointment requests from every channel Gather patient details up front Reply faster The challenge Prospective patients reach the clinic from social media as much as from WhatsApp, and each request needs the same details before a coordinator can help. How Robin Clinic uses MonoChat Four channels, one inbox WhatsApp, Instagram, TikTok and Messenger conversations arrive in the same MonoChat inbox. Intake forms Forms collect the patient’s request and contact details, so coordinators start with what they need. Results Since July 2025 Robin Clinic has exchanged more than 78,000 messages with patients on MonoChat across four channels. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories RC About Robin Clinic Industry Clinic Location Istanbul, Türkiye Channels WhatsApp Instagram TikTok Messenger On MonoChat since July 2025 Features used WhatsApp Business API Instagram TikTok Facebook Messenger Custom forms Talk to our team More customer stories See how other teams run their conversations on MonoChat. EE Health & Wellness Elegan Estetik Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram messages 160K+ messages conversations 14K+ conversations Read the story MU Health & Wellness Melis Ulaş Wellness Melis Ulaş Wellness turns social media questions into consultation requests with AI messages 18K+ messages conversations 2,500+ conversations Read the story Health & Wellness İzmir Ekol Hastanesi İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language On-premises Read the story First month of Growth on us Want results like Robin Clinic? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Sanatla Randevu Case Study URL: https://monochat.ai/case-studies/sanatla-randevu > Sanatla Randevu manages tour enquiries and booking communication on WhatsApp with automated flows. More than 170,000 messages have gone through MonoChat. Home Case Studies Sanatla Randevu Travel & Hospitality Sanatla Randevu automates booking communication for art-focused travel Sanatla Randevu manages tour enquiries and booking communication on WhatsApp with automated flows. More than 170,000 messages have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 170K+ messages customer conversations 8,400+ customer conversations messages in the last 30 days 25K+ messages in the last 30 days Who is Sanatla Randevu? Sanatla Randevu is a Turkish organiser of art-focused tours and events, from biennial and photography trips to seminars and author meet-ups, in Türkiye and abroad. Goals Share tour details instantly Keep travellers updated on availability Guide bookings in chat The challenge Each tour has its own programme, dates and capacity, and travellers want the details before they commit. How Sanatla Randevu uses MonoChat Automated tour information Flows send tour details, availability updates and booking guidance on request. Updates for travellers Opted-in travellers receive new programmes and reminders on WhatsApp. Results Since March 2026 Sanatla Randevu has held more than 8,000 conversations and over 170,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories SR About Sanatla Randevu Industry Art tours & events Location Türkiye Website sanatlarandevu.com Channels WhatsApp On MonoChat since March 2026 Features used WhatsApp Business API Automation flows Unified inbox Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story First month of Growth on us Want results like Sanatla Randevu? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Sebep Ol Derneği Case Study URL: https://monochat.ai/case-studies/sebep-ol > Sebep Ol shares campaigns and donation confirmations with its supporters on WhatsApp in MonoChat. Close to 900,000 messages have gone through the platform since January 2026. Home Case Studies Sebep Ol Derneği Non-Profit Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months Sebep Ol shares campaigns and donation confirmations with its supporters on WhatsApp in MonoChat. Close to 900,000 messages have gone through the platform since January 2026. Get Started For Free Chat on WhatsApp messages 880K+ messages customer conversations 63K+ customer conversations campaigns sent 120+ campaigns sent messages in the last 30 days 47K+ messages in the last 30 days Who is Sebep Ol Derneği? Sebep Ol İnsani Yardım Derneği is an Istanbul-based humanitarian association providing food, water, health, education and clothing aid in Africa and other regions in need, with programmes such as Africa food aid, Gaza emergency relief and seasonal Qurban and Ramadan campaigns. Goals Share campaigns with supporters Confirm every donation Answer donor questions quickly The challenge Seasonal campaigns such as Ramadan and Qurban bring sharp peaks in donor messages, and every donor expects a confirmation. How Sebep Ol Derneği uses MonoChat Campaigns on WhatsApp Campaign messages go out to opted-in supporters as WhatsApp broadcasts, and replies come back into the inbox. Donation confirmations Automated messages confirm donations and keep donors informed. Results Since January 2026 Sebep Ol has held more than 63,000 donor conversations and over 880,000 messages on MonoChat, sending more than 120 campaigns. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories SO About Sebep Ol Derneği Industry Humanitarian aid Location Istanbul, Türkiye Website sebepol.org.tr Channels WhatsApp On MonoChat since January 2026 Features used WhatsApp Business API Broadcast messages Bulk messaging Automation flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story İV Non-Profit İyilik Vakti Association İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger messages 210K+ messages conversations 21K+ conversations Read the story First month of Growth on us Want results like Sebep Ol Derneği? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # shopwhuda Case Study URL: https://monochat.ai/case-studies/shopwhuda > shopwhuda answers customer questions and order tracking requests with self-service AI answers. Home Case Studies shopwhuda Retail & E-Commerce shopwhuda supports customers and tracks orders with AI shopwhuda answers customer questions and order tracking requests with self-service AI answers. Get Started For Free Chat on WhatsApp Who is shopwhuda? shopwhuda is an online store that serves its customers through social messaging. Goals Answer common questions automatically Let customers track orders Reduce support load The challenge Most support questions in e-commerce are about order status, and answering them one by one takes time away from selling. How shopwhuda uses MonoChat Self-service AI answers An AI assistant answers common questions and order-tracking requests. Results Customers get answers to routine questions without waiting for the team. All customer stories S About shopwhuda Industry E-commerce Channels Instagram On MonoChat since October 2025 Features used AI assistant Instagram Talk to our team More customer stories See how other teams run their conversations on MonoChat. Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story S Retail & E-Commerce SneaksNet SneaksNet sells sneakers and supports buyers across four channels in one inbox messages 300K+ messages conversations 11K+ conversations Read the story First month of Growth on us Want results like shopwhuda? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # SneaksNet Case Study URL: https://monochat.ai/case-studies/sneaksnet > SneaksNet manages sneaker sales and pre- and post-purchase support across WhatsApp, Instagram, TikTok and Messenger. More than 300,000 messages have gone through MonoChat. Home Case Studies SneaksNet Retail & E-Commerce SneaksNet sells sneakers and supports buyers across four channels in one inbox SneaksNet manages sneaker sales and pre- and post-purchase support across WhatsApp, Instagram, TikTok and Messenger. More than 300,000 messages have gone through MonoChat. Get Started For Free Chat on WhatsApp messages 300K+ messages customer conversations 11K+ customer conversations channels in one inbox 4 channels in one inbox Who is SneaksNet? SneaksNet is an Istanbul-based online sneaker retailer selling brands such as Nike, Adidas, New Balance and On Running, with same-day shipping. Goals Answer buyers before they purchase Support customers after delivery Serve four channels with one team The challenge Sneaker buyers ask about sizes, stock and authenticity before buying, and about shipping right after, on whichever app they happen to be using. How SneaksNet uses MonoChat One inbox for four channels WhatsApp, Instagram, TikTok and Messenger conversations arrive in the same MonoChat inbox. Support before and after purchase The team answers pre-sale questions and follows up after delivery from the same conversation history. Results Since March 2026 SneaksNet has held more than 11,000 customer conversations and over 300,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories S About SneaksNet Industry Sneaker e-commerce Location Istanbul, Türkiye Website sneaksnet.co Channels WhatsApp Instagram TikTok Messenger On MonoChat since March 2026 Features used WhatsApp Business API Instagram TikTok Facebook Messenger Unified inbox Talk to our team More customer stories See how other teams run their conversations on MonoChat. Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story BS Retail & E-Commerce Bezen Store Bezen Store sells with AI assistants across Instagram and WhatsApp messages 330K+ messages conversations 31K+ conversations Read the story AÇ Retail & E-Commerce Adonis Çiçekçilik Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp Read the story First month of Growth on us Want results like SneaksNet? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Sports Digitale Case Study URL: https://monochat.ai/case-studies/sports-digitale > Sports Digitale’s WhatsApp AI assistant gives fans live scores, statistics and fixtures for Turkish Super League matches, powered by Opta data. The assistant has run more than 16,000 data lookups. Home Case Studies Sports Digitale Media & Sports Sports Digitale brings live match data to football fans on WhatsApp with an AI assistant Sports Digitale’s WhatsApp AI assistant gives fans live scores, statistics and fixtures for Turkish Super League matches, powered by Opta data. The assistant has run more than 16,000 data lookups. Get Started For Free Chat on WhatsApp messages 220K+ messages customer conversations 37K+ customer conversations AI assistant actions 16K+ AI assistant actions channels in one inbox 2 channels in one inbox Who is Sports Digitale? Founded in 2019, Sports Digitale is a Turkish digital sports media brand producing football and basketball content for more than 620,000 YouTube subscribers. It is the flagship of the Digitale Studios network of channels. Goals Bring live match data into a chat fans already use Answer questions about scores, statistics and fixtures instantly Make match days more interactive The challenge Fans want the latest score, a player’s numbers or the next fixture the moment they think of it, and they want it without opening another app. Serving that by hand is impossible on a busy match day. How Sports Digitale uses MonoChat An AI assistant connected to Opta The assistant calls Opta data through API tools, so fans ask in plain language and get live scores, statistics and fixtures in WhatsApp. WhatsApp and the website The same experience runs on WhatsApp and in a chat on the website, with every conversation in MonoChat. Results Since January 2025 Sports Digitale has held more than 37,000 fan conversations and over 220,000 messages on MonoChat, with the AI assistant running more than 16,000 data lookups. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Sports Digitale Industry Digital sports media Location Türkiye Website sportsdigitale.com Channels WhatsApp WebChat On MonoChat since January 2025 Features used AI assistant AI function tools API integrations WhatsApp Business API WebChat Talk to our team More customer stories See how other teams run their conversations on MonoChat. KG Media & Sports Kıbrıs Gerçek Gazetesi Kıbrıs Gerçek talks with 140,000+ readers across Instagram, Messenger, WhatsApp and its website messages 430K+ messages conversations 140K+ conversations Read the story Media & Sports Fenerbahçe Sports Club Fenerbahçe serves fans and members on WhatsApp with personalised bots and CRM integration On-premises Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story First month of Growth on us Want results like Sports Digitale? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Tatilox Case Study URL: https://monochat.ai/case-studies/tatilox > Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform. Home Case Studies Tatilox Travel & Hospitality Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform. Get Started For Free Chat on WhatsApp messages 3.3M+ messages customer conversations 200K+ customer conversations AI assistant actions 99K+ AI assistant actions messages in the last 30 days 77K+ messages in the last 30 days Who is Tatilox? Tatilox is a Mersin-based online travel agency specialising in bungalow, villa, boutique hotel, caravan and apartment stays across Türkiye. Besides its headquarters it runs sales offices in Adana, İzmir and Hatay. Goals Answer holiday questions on every channel travellers use Let customers discover and filter options in chat Turn conversations into bookings faster The challenge Holiday shoppers compare many options before they decide, and they ask the same questions about dates, prices, capacity and location again and again. The questions come from WhatsApp, Instagram and the website at once, and peak season can multiply the volume overnight. How Tatilox uses MonoChat AI that searches real availability The AI assistant uses function tools and custom functions to search and filter Tatilox’s stays, so travellers get concrete options instead of a link to the homepage. Three channels, one team WhatsApp, Instagram and the website chat all land in one MonoChat inbox, where the sales team picks up conversations that are ready to book. Flows and reports Custom flows guide travellers step by step, and reports show the team where conversations come from and how they end. Results Since April 2025 Tatilox has handled more than 200,000 conversations and 3.3 million messages on MonoChat, and its AI assistant has run close to 100,000 actions to find stays for travellers. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Tatilox Industry Online travel agency Location Mersin, Türkiye Website tatilox.com Channels WhatsApp Instagram WebChat On MonoChat since April 2025 Features used AI assistant AI function tools Custom functions WhatsApp Business API Instagram WebChat Custom flows Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story HE Travel & Hospitality Hisar Europe Travel Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger messages 2.9M+ messages conversations 440K+ conversations Read the story First month of Growth on us Want results like Tatilox? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Turkish Business Council – Dubai Case Study URL: https://monochat.ai/case-studies/turkish-business-council-dubai > TBC Dubai digitises membership onboarding, validates documents with AI and communicates with members on WhatsApp. Home Case Studies Turkish Business Council – Dubai Services & Public Sector Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks TBC Dubai digitises membership onboarding, validates documents with AI and communicates with members on WhatsApp. Get Started For Free Chat on WhatsApp Who is Turkish Business Council – Dubai? Established in 2004, the Turkish Business Council Dubai is a non-profit network of Turkish companies and professionals in the UAE, connecting members through sector committees, events and business programmes. Goals Move membership applications into WhatsApp Check documents automatically Communicate with members directly The challenge Membership applications involve forms and documents that used to go back and forth by e-mail, slowing onboarding. How Turkish Business Council – Dubai uses MonoChat Onboarding in WhatsApp Applications, document checks and membership cards are handled in WhatsApp with custom flows and screens. AI document validation AI checks submitted documents and flags the ones that need attention. Results Members complete onboarding faster, without leaving WhatsApp. Turkish Business Council – Dubai runs MonoChat on its own servers, so this story has no platform figures. All customer stories TB About Turkish Business Council – Dubai Industry Business council Location Dubai, United Arab Emirates Channels WhatsApp Deployment On-premises Features used On-premises WhatsApp Business API AI assistant AI function tools Custom functions Custom views Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. BH Services & Public Sector Bodrum Holiday Call Center Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team messages 750K+ messages conversations 38K+ conversations Read the story Services & Public Sector Türkiye Sigorta Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant On-premises Read the story Services & Public Sector Keçiören Municipality Keçiören Municipality collects citizen requests across social channels and analyses them with AI On-premises Read the story First month of Growth on us Want results like Turkish Business Council – Dubai? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Türkiye Sigorta Case Study URL: https://monochat.ai/case-studies/turkiye-sigorta > Türkiye Sigorta collects insurance claims and documents through WhatsApp, routes requests intelligently and supports employees with an in-house AI assistant, all on an on-premises MonoChat installation. Home Case Studies Türkiye Sigorta Services & Public Sector Türkiye Sigorta collects claims and documents on WhatsApp and supports staff with its own AI assistant Türkiye Sigorta collects insurance claims and documents through WhatsApp, routes requests intelligently and supports employees with an in-house AI assistant, all on an on-premises MonoChat installation. Get Started For Free Chat on WhatsApp Who is Türkiye Sigorta? Türkiye Sigorta is Türkiye’s largest insurer, formed when the Turkey Wealth Fund consolidated the country’s public insurance companies starting in 2020. It reaches customers through more than 4,300 agencies and brokers and over 7,300 bank branches. Goals Collect claims and documents in one channel Route each request to the right team Support employees with an internal AI assistant The challenge Claims need documents, photos and details from the customer, and each claim must reach the right team. For an insurer of this size, data has to stay inside its own infrastructure. How Türkiye Sigorta uses MonoChat Claims and documents on WhatsApp Custom flows and screens collect claim details and documents in WhatsApp and route them to the right team. An in-house AI assistant An AI assistant with tools supports employees in internal communication. On-premises MonoChat runs on Türkiye Sigorta’s own servers, connected to its systems through APIs. Results Claims and internal communication run through a single channel, faster and more transparently. Türkiye Sigorta runs MonoChat on its own servers, so this story has no platform figures. All customer stories About Türkiye Sigorta Industry Insurance Location Istanbul, Türkiye Website turkiyesigorta.com.tr Channels WhatsApp Deployment On-premises Features used On-premises WhatsApp Business API AI assistant AI function tools API integrations Custom views Custom flows Reporting Talk to our team More customer stories See how other teams run their conversations on MonoChat. BH Services & Public Sector Bodrum Holiday Call Center Bodrum Holiday Call Center handles 750,000+ messages of holiday enquiries with a multi-agent team messages 750K+ messages conversations 38K+ conversations Read the story Services & Public Sector Keçiören Municipality Keçiören Municipality collects citizen requests across social channels and analyses them with AI On-premises Read the story TB Services & Public Sector Turkish Business Council – Dubai Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks On-premises Read the story First month of Growth on us Want results like Türkiye Sigorta? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Uluslararası 7 Kıta Association Case Study URL: https://monochat.ai/case-studies/uluslararasi-7-kita > A young association, 7 Kıta has used MonoChat since December 2025 to talk with supporters on WhatsApp, Instagram and Messenger. More than 4.8 million messages have gone through the platform. Home Case Studies Uluslararası 7 Kıta Association Non-Profit Uluslararası 7 Kıta Association reached 350,000+ supporter conversations in its first year A young association, 7 Kıta has used MonoChat since December 2025 to talk with supporters on WhatsApp, Instagram and Messenger. More than 4.8 million messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 4.8M+ messages customer conversations 350K+ customer conversations campaigns sent 150+ campaigns sent channels in one inbox 3 channels in one inbox Who is Uluslararası 7 Kıta Association? Uluslararası 7 Kıta Association is an Istanbul-based humanitarian organisation registered at the end of 2024. It runs water wells, food aid, Qurban and orphan-sponsorship programmes. Goals Build a supporter base quickly Answer every supporter on every channel Run regular campaigns The challenge A new association has to earn trust with every conversation, and its supporter base grew faster than any team could answer by hand. How Uluslararası 7 Kıta Association uses MonoChat Three channels, one inbox WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox. Campaigns More than 150 WhatsApp campaigns have shared programmes with opted-in supporters. Results Since December 2025 7 Kıta has held more than 350,000 supporter conversations and over 4.8 million messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories UK About Uluslararası 7 Kıta Association Industry Humanitarian aid Location Istanbul, Türkiye Website 7kita.org.tr Channels WhatsApp Instagram Messenger On MonoChat since December 2025 Features used WhatsApp Business API Instagram Facebook Messenger Bulk messaging Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story First month of Growth on us Want results like Uluslararası 7 Kıta Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Umami Sushi & Pan Asian Case Study URL: https://monochat.ai/case-studies/umami-sushi > Umami guides guests from a WhatsApp or Instagram conversation to online ordering and payment, with MonoChat connected directly to its POS. More than 430,000 messages have gone through the platform. Home Case Studies Umami Sushi & Pan Asian Food & Beverage Umami Sushi & Pan Asian takes guests from chat to paid order on WhatsApp and Instagram Umami guides guests from a WhatsApp or Instagram conversation to online ordering and payment, with MonoChat connected directly to its POS. More than 430,000 messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 430K+ messages customer conversations 10K+ customer conversations messages in the last 30 days 20K+ messages in the last 30 days channels in one inbox 2 channels in one inbox Who is Umami Sushi & Pan Asian? Umami Sushi & Pan Asian is a restaurant serving sushi and pan-Asian dishes, with a large share of its orders coming in through messaging. Goals Let guests order without leaving the chat Send orders straight to the POS Serve WhatsApp and Instagram with one team The challenge Guests often decide what to eat in a chat, and every extra step between the conversation and the payment loses orders. Copying orders from messages into the POS by hand is slow and error-prone at peak hours. How Umami Sushi & Pan Asian uses MonoChat Chat-to-order flow Custom flows and screens take guests from the first message to a paid order, on WhatsApp and Instagram. Direct POS integration Orders go from MonoChat straight into the restaurant’s POS, so the kitchen sees them without anyone retyping. Results Since January 2025 Umami has held more than 10,000 guest conversations and over 430,000 messages on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Umami Sushi & Pan Asian Industry Restaurant & online ordering Channels WhatsApp Instagram On MonoChat since January 2025 Features used WhatsApp Business API Instagram Custom flows Custom views Custom integrations Talk to our team More customer stories See how other teams run their conversations on MonoChat. Food & Beverage Little Caesars Little Caesars Türkiye automates customer support on WhatsApp with clear escalation to its team messages 150K+ messages conversations 6,100+ conversations Read the story Retail & E-Commerce Koton Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting messages 7.5M+ messages conversations 150K+ conversations Read the story Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story First month of Growth on us Want results like Umami Sushi & Pan Asian? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Umut Var Association Case Study URL: https://monochat.ai/case-studies/umut-var-association > Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform. Home Case Studies Umut Var Association Non-Profit Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform. Get Started For Free Chat on WhatsApp messages 21M+ messages customer conversations 390K+ customer conversations campaigns sent 6,600+ campaigns sent messages in the last 30 days 810K+ messages in the last 30 days Who is Umut Var Association? Umut Var Association is an Istanbul-based humanitarian organisation founded in 2021. It delivers food, water, health, education and clothing aid in Türkiye, Afghanistan and several African countries, including Madagascar, Somalia, Tanzania, Nigeria and Chad. Goals Answer every donor quickly, on the channel they prefer Automate donation information and confirmations Keep supporters informed about the projects they fund The challenge Donors write at all hours, often right after seeing a campaign, and each of them expects a quick and personal answer. During campaign periods the volume multiplies, and a small team cannot reply to everyone by hand while also sending updates from the field. How Umut Var Association uses MonoChat One inbox for WhatsApp and Instagram Every donor message lands in the same MonoChat inbox, whichever channel it comes from, so the team sees the whole history of each supporter. Automated donation flows Flows answer common questions, share donation options and send confirmations, so the team spends its time on the conversations that need a person. Campaigns and impact updates Opted-in supporters receive campaign messages and updates from the field as WhatsApp broadcasts, and their replies come straight back into the inbox. Results Since February 2025 Umut Var has held more than 390,000 donor conversations and exchanged over 21 million messages on MonoChat, sending more than 6,600 campaigns. In the last 30 days alone more than 800,000 messages went through the platform. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Umut Var Association Industry Humanitarian aid Location Istanbul, Türkiye Website umutvar.org.tr Channels WhatsApp Instagram On MonoChat since February 2025 Features used WhatsApp Business API Instagram Unified inbox Automation flows Bulk messaging Broadcast campaigns Talk to our team More customer stories See how other teams run their conversations on MonoChat. YÇ Non-Profit Yeryüzü Çocukları Derneği Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp messages 410K+ messages conversations 37K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story İV Non-Profit İyilik Vakti Association İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger messages 210K+ messages conversations 21K+ conversations Read the story First month of Growth on us Want results like Umut Var Association? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Viaport Marina Case Study URL: https://monochat.ai/case-studies/viaport-marina > Viaport Marina handles visitor questions and announcements on WhatsApp, Instagram and Messenger in MonoChat, with an AI assistant answering from its own information. More than a million messages have gone through the platform. Home Case Studies Viaport Marina Travel & Hospitality Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger Viaport Marina handles visitor questions and announcements on WhatsApp, Instagram and Messenger in MonoChat, with an AI assistant answering from its own information. More than a million messages have gone through the platform. Get Started For Free Chat on WhatsApp messages 1M+ messages customer conversations 100K+ customer conversations AI assistant actions 26K+ AI assistant actions messages in the last 30 days 35K+ messages in the last 30 days Who is Viaport Marina? Viaport Marina is a waterfront destination in Tuzla, Istanbul, combining a 1,163-berth yacht marina with a shopping centre, theme parks, an aquarium and a Crowne Plaza hotel. The marina has been operating since 2015. Goals Answer visitors across all social channels Give instant answers about opening hours, events and services Share announcements with opted-in visitors The challenge A destination with a marina, shops, restaurants, parks and a hotel gets questions about everything from opening hours to events and berths. Visitors ask on WhatsApp, Instagram and Messenger, and expect an answer before they set off. How Viaport Marina uses MonoChat AI answers from Viaport’s own information An AI assistant answers common visitor questions in seconds, using tools to look up the right information, and passes the rest to the team. All social channels in one inbox WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox, so one team serves every channel. Announcements Events and announcements reach opted-in visitors as WhatsApp broadcasts. Results Since December 2024 Viaport Marina has held more than 100,000 visitor conversations and over one million messages on MonoChat, and its AI assistant has run more than 26,000 actions. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories About Viaport Marina Industry Marina, shopping & leisure destination Location Tuzla, Istanbul, Türkiye Website viaportmarina.com Channels WhatsApp Instagram Messenger On MonoChat since December 2024 Features used AI assistant AI function tools WhatsApp Business API Instagram Facebook Messenger Unified inbox Broadcast messages Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story HE Travel & Hospitality Hisar Europe Travel Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger messages 2.9M+ messages conversations 440K+ conversations Read the story First month of Growth on us Want results like Viaport Marina? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Yeryüzü Çocukları Derneği Case Study URL: https://monochat.ai/case-studies/yeryuzu-cocuklari > YEÇED manages donor communication and campaigns on WhatsApp in MonoChat, with automated donor journeys and more than 100 campaigns sent. Home Case Studies Yeryüzü Çocukları Derneği Non-Profit Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp YEÇED manages donor communication and campaigns on WhatsApp in MonoChat, with automated donor journeys and more than 100 campaigns sent. Get Started For Free Chat on WhatsApp messages 410K+ messages customer conversations 37K+ customer conversations campaigns sent 100+ campaigns sent messages in the last 30 days 110K+ messages in the last 30 days Who is Yeryüzü Çocukları Derneği? Yeryüzü Çocukları Derneği (YEÇED) is an Istanbul-based NGO that has worked since 2016 for children affected by war, disaster and displacement. It reports fieldwork in 16 countries and more than 1.5 million beneficiaries, with programmes such as a school in Idlib and an education centre in Gaza. Goals Answer donors on WhatsApp Automate donor journeys Share campaigns and updates from the field The challenge An organisation working in 16 countries has a lot to tell its supporters, and donors expect quick answers and regular updates about the children they support. How Yeryüzü Çocukları Derneği uses MonoChat Automated donor journeys Flows answer donors and guide them through donation options and confirmations. Campaigns WhatsApp campaigns share appeals and field updates with opted-in supporters. Results Since October 2025 YEÇED has held more than 37,000 donor conversations and over 410,000 messages on MonoChat, sending more than 100 campaigns. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories YÇ About Yeryüzü Çocukları Derneği Industry Children’s humanitarian aid Location Istanbul, Türkiye Website yeced.org Channels WhatsApp On MonoChat since October 2025 Features used WhatsApp Business API Automation flows Broadcast campaigns Bulk messaging Talk to our team More customer stories See how other teams run their conversations on MonoChat. Non-Profit Umut Var Association Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram messages 21M+ messages conversations 390K+ conversations Read the story SO Non-Profit Sebep Ol Derneği Sebep Ol Derneği reached 63,000+ donor conversations on WhatsApp within months messages 880K+ messages conversations 63K+ conversations Read the story İV Non-Profit İyilik Vakti Association İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger messages 210K+ messages conversations 21K+ conversations Read the story First month of Growth on us Want results like Yeryüzü Çocukları Derneği? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Yurtdışı Tatil Fırsatları Case Study URL: https://monochat.ai/case-studies/yurtdisi-tatil-firsatlari > Yurtdışı Tatil Fırsatları handles travel enquiries on WhatsApp and Instagram with an AI assistant that shares offers instantly. Home Case Studies Yurtdışı Tatil Fırsatları Travel & Hospitality Yurtdışı Tatil Fırsatları shares holiday offers instantly with AI on Instagram and WhatsApp Yurtdışı Tatil Fırsatları handles travel enquiries on WhatsApp and Instagram with an AI assistant that shares offers instantly. Get Started For Free Chat on WhatsApp messages 24K+ messages customer conversations 2,000+ customer conversations AI assistant actions 3,100+ AI assistant actions channels in one inbox 2 channels in one inbox Who is Yurtdışı Tatil Fırsatları? Yurtdışı Tatil Fırsatları is a TÜRSAB-licensed Turkish travel agency focusing on international holiday packages, cruises and flights. Goals Answer holiday enquiries quickly Share offers instantly Turn conversations into bookings The challenge Travellers browsing international deals ask about many destinations at once and move on if they wait. How Yurtdışı Tatil Fırsatları uses MonoChat AI assistant An AI assistant answers questions and shares relevant offers, running more than 3,000 actions so far. Instagram and WhatsApp together Both channels land in one MonoChat inbox. Results Since March 2026 Yurtdışı Tatil Fırsatları has exchanged more than 24,000 messages with travellers on MonoChat. Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel. All customer stories YT About Yurtdışı Tatil Fırsatları Industry Travel agency Location Türkiye Website yurtdisitatilfirsatlari.com Channels Instagram WhatsApp On MonoChat since March 2026 Features used AI assistant WhatsApp Business API Instagram Automation flows Talk to our team More customer stories See how other teams run their conversations on MonoChat. Travel & Hospitality Tatilox Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI messages 3.3M+ messages conversations 200K+ conversations Read the story Travel & Hospitality Viaport Marina Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger messages 1M+ messages conversations 100K+ conversations Read the story BT Travel & Hospitality BTB Tours BTB Tours turns tour requests into offers on WhatsApp and Instagram with AI messages 11K+ messages conversations 810+ conversations Read the story First month of Growth on us Want results like Yurtdışı Tatil Fırsatları? Tell us about your channels and workflows. We’ll show you how MonoChat would work for your team. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Partner Program – 15–40% Recurring Commission URL: https://monochat.ai/partnership > Refer customers to MonoChat and earn 15% to 40% recurring commission that grows with your active paying customers. Track earnings in real time. Apply free. Home Company Partnership Program 15–40% recurring commission MonoChat Partner Program Build recurring revenue Introduce businesses to AI-powered customer operations and earn commission as your active customer portfolio grows. Become a Partner View Commission Tiers Active Partner Grow your portfolio. Increase your commission. Your tier updates as your active paying customer count grows. Higher tiers apply across your active portfolio. Next Tier Progress 24 / 31 Current 30% Next 35% 15–40% Recurring commission Your commission rate grows as your active paying customer portfolio grows. 6 Commission tiers No manual waiting. Your tier updates dynamically based on active paying customers. 40% Top-tier rate from 51 customers When your tier increases, the new rate applies across your full active portfolio. Built for growth partners Who is the partner program for? MonoChat Partnership is designed for teams that already help businesses sell, support or automate customer communication. Agencies Add AI messaging, automation and omnichannel inbox capabilities to your client offering. System Integrators Deliver MonoChat implementations with integrations, workflows and custom business logic. Consultants Help clients transform customer communication while building recurring revenue. Technology Resellers Sell MonoChat as a scalable SaaS product with a clear commission model. How the partner program works Your partnership level is based on active paying customer count. This makes the model easy to understand, easy to track, and strongly aligned with retention. 1 Introduce MonoChat Bring businesses that need WhatsApp, Instagram, WebChat, AI assistants, automations or customer support workflows. 2 Customers become active Your portfolio grows when referred customers become active paying MonoChat tenants. 3 Your tier increases Your commission rate is calculated by active paying customer count, not revenue volume. 4 Earn across your portfolio Higher commission rates apply to all active customers in your partner portfolio. Partner commission tiers The more active customers you bring, the more you earn. Your commission rate increases with your active paying customer count. Higher tiers apply to your full active customer portfolio. Tier Active Customers Commission Min / Month Max / Month Tier 1 1–5 15% $18 $2,047 Tier 2 6–10 20% $144 $5,460 Tier 3 11–15 25% $330 $10,237 Tier 4 16–30 30% $576 $20,570 Tier 5 31–50 35% $1,302 $47,775 Tier 6 51+ 40% $2,448+ Higher Monthly earning potential may vary depending on billing cycle, custom enterprise projects, support plans, development packs and additional package sales. Why partners like it Unlike traditional partner programs. MonoChat’s model is designed to reward growth immediately. There is no old/new customer split and no manual tier approval. No old/new customer distinction No manual tier approval No waiting period for upgrades Commission applies portfolio-wide Designed for acquisition and retention Transparent dashboard visibility Customers can become partners too Built for recurring revenue Portfolio-wide commission is the key. When you move from 20% to 25%, that new rate applies to your active paying customers as a portfolio — not just the next customer. 20% 25% Easy to sell, easy to expand Why MonoChat Is Easy to Sell Partners can position MonoChat around clear business outcomes: faster replies, more automation, better visibility and more sales. High-demand product Businesses already need WhatsApp automation, AI support, omnichannel inboxes and campaign tools. Explore Platform Easy to explain MonoChat solves a clear pain: too many customer messages, too many channels, not enough automation. See Use Cases Expansion potential Start with one channel, then expand into AI, automations, integrations, support and development work. See Integrations Partner visibility Track your growth without guesswork. Partners can follow active customer count, current tier, commission rate and earnings directly inside the MonoChat dashboard. Partners can withdraw earnings or use them as MonoChat balance Example partner dashboard Current Tier Tier 4 Commission Rate 30% Partner Balance $3,840 Next Tier 31 Customers Full guide Review the Partnership Program Guide Download or view the full PDF guide for tier logic, commission model, examples and program details. View Guide FAQ Partner program FAQ Everything partners usually ask before joining MonoChat. Who can become a MonoChat partner? Agencies, consultants, system integrators, technology resellers and even existing MonoChat customers can join the partnership program. How is my commission rate calculated? Your commission rate is based on the number of active paying customers in your portfolio. As your customer count grows, your tier and commission rate increase. Does the higher commission apply only to new customers? No. When your tier increases, the new commission rate applies across your entire active paying customer portfolio. Do I need to wait for manual approval to move tiers? No. The model is designed to update automatically based on your active paying customer count. Can customers also become partners? Yes. MonoChat customers can also become partners and refer other businesses. Where can I track my partnership performance? Partners can track their active customer count, current tier, commission rate and earnings from the MonoChat dashboard. Keep exploring About MonoChat Who builds MonoChat and what we are working towards. Contact Talk to sales or support on WhatsApp, e-mail or phone. Security How MonoChat protects customer conversations and data. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. Start automating today Build Recurring Revenue With MonoChat. Join the MonoChat Partnership Program and grow with a transparent commission model built for long-term partners. Become a Partner View Partner Directory No credit card required • Cancel anytime --- # MonoChat Partner Directory – Agencies & Integrators URL: https://monochat.ai/partnership/directory > Find a MonoChat partner near you. Browse agencies, system integrators, consultants and technology providers by country, partner type, specialty and industry. Home Company Partner Directory MonoChat Partner Network MonoChat partner directory Find a trusted partner Discover agencies, integrators, consultants and technology partners helping businesses build AI-powered customer operations with MonoChat. Become a Partner Browse Partners Browse MonoChat partners All countries Portugal Turkey United Arab Emirates United States All types Digital Agency Reseller Software Company System Integrator Technology Provider Showing 18 partners Reset filters Featured Software Company STK Pro Istanbul, Turkey A cloud-based management platform built for foundations and associations. Donation Management Nonprofit CRM Online Donations Visit Partner Contact Featured Technology Provider Biotekno Istanbul, Turkey A technology company providing value-added communication and marketing solutions. Communication Services Marketing Technologies SMS biotekno@biotekno.com.tr Visit Partner Contact Featured Technology Provider NGC MENA Dubai, United Arab Emirates A Google Cloud Premier and Expert Partner delivering cloud transformation, data analytics and AI solutions. Google Cloud Google Workspace Cloud Consulting Visit Partner Contact Featured System Integrator MONETA Istanbul, Turkey A business solutions company focused on Oracle NetSuite ERP consulting, localization, integration and business intelligence. Oracle NetSuite ERP Consulting NetSuite Localization info@monetabs.com Visit Partner Contact Featured Digital Agency StrategyCube Ankara, Turkey A digital marketing agency focused on the healthcare and aesthetics sectors. Digital Marketing Social Media Management SEO Visit Partner Contact Featured Technology Provider Tiko.ai Lisbon, Portugal An AI-first customer experience and sales platform for real estate teams. Real Estate AI Customer Experience Lead Qualification Visit Partner Contact Featured Technology Provider VELA Delaware, United States An AI communication and sales platform for marinas, yacht clubs and marine sales teams. AI Communication Marine Sales Automation AIS Retention hello@askvela.ai Visit Partner Contact Reseller Umut Var Humanitarian Aid Association Istanbul, Turkey A humanitarian aid organization delivering food, qurban, water well and emergency aid projects across disadvantaged regions. Humanitarian Aid Emergency Relief Food Aid info@umutvar.org.tr Visit Partner Contact Reseller Uluslararası 7 Kıta Derneği Istanbul, Turkey A nonprofit organization carrying out humanitarian aid activities in different regions of the world. Humanitarian Aid Donation Campaigns Water Wells Visit Partner Contact Reseller Gezipol İzmir Izmir, Turkey A travel agency offering domestic tours, international tours and hotel booking services from Izmir and other cities. Domestic Tours International Tours Hotel Reservations Visit Partner Contact Reseller Gönüllü Vesileler Adana, Turkey An association supporting people affected by natural disasters, humanitarian crises and basic needs. Humanitarian Aid Food Aid Water Wells info@gonulluvesileler.org Visit Partner Contact Technology Provider Callony Istanbul, Turkey A next-generation call center platform focused on sales and customer support. Call Center Operations Remote Sales Customer Support Visit Partner Contact Reseller İyilik Yolu İnsani Yardım Derneği Istanbul, Turkey A humanitarian aid association founded in 2018 to run donation and relief projects. Humanitarian Aid Qurban Donations Water Wells Visit Partner Contact Digital Agency Wiwico Istanbul, Turkey A digital marketing agency offering web design, e-commerce, SEO and social media services. Digital Marketing Web Design E-commerce info@wiwico.com Visit Partner Contact Reseller Tatilox Mersin, Turkey A travel and accommodation platform focused on bungalow, villa and boutique hotel reservations. Accommodation Booking Bungalow Reservations Villa Reservations info@tatilox.com Visit Partner Contact Reseller İyilik Vakti İnsani Yardım Derneği Ankara, Turkey A humanitarian aid association delivering relief across 36 countries on four continents. Humanitarian Aid Emergency Aid Water Wells info@iyilikvakti.org.tr Visit Partner Contact Software Company Wesoco Teknoloji Trabzon, Turkey A technology company providing software, digital marketing, social media and corporate communication solutions. Software Development Digital Marketing Web Design Visit Partner Contact Digital Agency MAVERA Istanbul, Turkey A high-performance digital agency engineering unfair advantages for NGOs and SaaS platforms. Full-Stack Engineering Performance Marketing Design Services Visit Partner Contact No partners found Try changing your search or filter selection. Keep exploring About MonoChat Who builds MonoChat and what we are working towards. Contact Talk to sales or support on WhatsApp, e-mail or phone. Security How MonoChat protects customer conversations and data. Partnership Program Join the MonoChat partner program and earn recurring revenue. Start automating today Become a MonoChat Partner Join our partner network, help businesses control customer communication chaos, and build recurring revenue with MonoChat. Become a Partner Chat on WhatsApp No credit card required • Cancel anytime --- # About MonoChat – The Team Behind the Platform URL: https://monochat.ai/about > MonoChat is a GridStudio brand building one inbox, AI assistants and automation for customer conversations. Meet the company, its offices and partners. Home Company About MonoChat About MonoChat The conversational business platform by GridStudio We build the place where a business talks to its customers: one shared inbox for every messaging channel, AI assistants that answer from your own knowledge, and automation that carries the routine work. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Dubai Samsun Istanbul 8 Channels in one inbox WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice 7 Interface languages English, Turkish, Arabic, German, French, Indonesian, Vietnamese 3 Cities Teams in Dubai, Samsun and Istanbul $0 To start The Basic plan is free forever Why we build MonoChat Customer conversations are scattered across apps, and the same questions arrive every day. Our work is to bring them together and let people spend their time on the conversations that need a person. Our mission Make business messaging simpler: every conversation in one place, answered quickly, with the context your team needs to help. Our vision A trusted conversational platform for businesses of every size, where people and AI assistants work side by side on the same inbox. What the MonoChat platform does Four building blocks that work together, on every plan. Unified team inbox Messages from every connected channel arrive in one shared inbox with assignment, routing and conversation history. Learn more AI assistants Assistants answer from your knowledge base, call your tools and hand over to a person when it is time. Learn more Workflow automation Visual flows handle bookings, reminders, follow-ups and campaigns without code. Learn more Open by design Bring your own LLM keys, vector database, custom functions and integrations instead of being locked into one vendor. Learn more The company behind MonoChat MonoChat is a brand of GridStudio. The service is provided by Bordo Bilişim Ticaret A.Ş., the legal entity named in our terms and privacy policy. Brand MonoChat Parent brand GridStudio Legal entity Bordo Bilişim Ticaret A.Ş. Registered address Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, Atakum, Samsun, Türkiye E-mail hello@monochat.ai Phone +90 850 840 55 61 Visit gridstudio.ai Partnerships and certifications The programmes and standards MonoChat works within. Meta Business Partner MonoChat connects WhatsApp, Instagram and Messenger through Meta’s official business platforms. Learn more TikTok Business Partner TikTok messaging is available in MonoChat as part of the TikTok Business Partner programme. Learn more ISO 27001 and ISO 9001 Certifications for information security management and quality management. Learn more Dubai AI Campus MonoChat has an office at the Dubai AI Campus in DIFC and is a D-U-N-S registered business. Teams that run their customer conversations on MonoChat The values we work by What we hold ourselves to when we design, ship and support the product. Innovation We keep improving the product and ship new channels and AI capabilities as the messaging ecosystem moves. Reliability Customer conversations are business-critical. We treat customer data and daily operations with care. Customer focus Our customers’ success is our success. Features start from what teams actually need in their inbox. Transparency Open communication and public pricing: you can see what every plan costs before you talk to us. MonoChat offices Where our teams work in the United Arab Emirates and Türkiye. Dubai Internet City Arenco Tower No: 705, Dubai Internet City, Dubai, United Arab Emirates Dubai AI Campus, DIFC Dubai AI Campus, Innovation One, IH-00-01-03-OF-05, Level 3, DIFC, Dubai, United Arab Emirates Samsun Teknopark Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, 55270 Atakum, Samsun, Türkiye Samsun, Atakum Baran Loft Building, Körfez Mah. Belediye Cad. No: 6B, 55270 Atakum, Samsun, Türkiye Istanbul, Ataşehir Küçükbakkalköy, Atilla İlhan Cd. Efe Sokak No: 2/1, 34750 Ataşehir, Istanbul, Türkiye MonoChat on your devices Use MonoChat in the browser or install the apps. App Store MonoChat for iPhone and iPad Google Play MonoChat for Android Microsoft AppSource MonoChat on the Microsoft marketplace FAQ Questions about MonoChat as a company Who we are and how to work with us. Who owns MonoChat? MonoChat is a GridStudio brand. The service is provided by Bordo Bilişim Ticaret A.Ş., which is the contracting party in the terms of use and the data controller in the privacy policy. Where is MonoChat located? MonoChat has offices in Dubai (Dubai Internet City and the Dubai AI Campus in DIFC), Samsun (Samsun Teknopark) and Istanbul. Is MonoChat an official WhatsApp solution? MonoChat connects WhatsApp through the official WhatsApp Business Platform (Cloud API) and carries the Meta Business Partner badge. It is also a TikTok Business Partner. How can I work with MonoChat as a partner? Agencies, consultants, system integrators and resellers can join the partnership program and earn commission on the customers they bring. Details are on the partnership page. How do I contact the MonoChat team? Write to us on WhatsApp, e-mail hello@monochat.ai or call +90 850 840 55 61. Existing customers can also use the support portal at support.monochat.ai. Keep exploring Contact Talk to sales or support on WhatsApp, e-mail or phone. Security How MonoChat protects customer conversations and data. Partnership Program Join the MonoChat partner program and earn recurring revenue. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. First month of Growth on us See what MonoChat can do for your team. Start on the free plan, connect a channel and talk to us on WhatsApp whenever you need a hand. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Cancellation Policy URL: https://monochat.ai/cancellation-policy > MonoChat cancellation and refund policy: right of withdrawal, withdrawal period, refund conditions, payment and dispute resolution for consumers. Home Cancellation Policy Consumer Rights & Cancellation Policy Consumer Rights, Withdrawal, Cancellation & Refund Conditions This page contains consumer rights, withdrawal, cancellation and refund conditions applicable to MonoChat services. Last Updated: December 2024 Transparent Policy Contents 1. GENERAL 2. IF THE PURCHASED SERVICE FEE IS NOT PAID 3. PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD 4. IF SERVICE CANNOT BE DELIVERED WITHIN THE SERVICE PERIOD DUE TO UNFORESEEN REASONS 5. RIGHT OF WITHDRAWAL 6. PERIOD OF RIGHT OF WITHDRAWAL 7. REFUND CONDITIONS 8. DEFAULT STATUS AND LEGAL CONSEQUENCES 9. PAYMENT AND DELIVERY 10. DISPUTE RESOLUTION 11. CONTACT INFORMATION Need help? hello@monochat.ai +90 850 840 55 61 WhatsApp Withdrawal Refund Dispute Contact section:first-child>h2]:mt-0"> 1. GENERAL When you place your order electronically through the website, you are deemed to have accepted the preliminary information form and the distance sales contract. The Buyer accepts that the service subject to the contract will be delivered to the cargo company for delivery once the price of the service is paid. These conditions are prepared within the framework of the following legal regulations: Consumer Protection Law No. 6502 Distance Contracts Regulation (OG:27.11.2014/29188) 2. IF THE PURCHASED SERVICE FEE IS NOT PAID In case the purchased service fee is not paid or is cancelled in bank records, the service provider MonoChat's obligation to provide service ends. 3. PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD If the debtor does not make payment as a result of unauthorized use of the credit card, the service fee will be refunded within 3 days if requested by the relevant bank or financial institution. In this case, the shipping cost belongs to the seller. 4. IF SERVICE CANNOT BE DELIVERED WITHIN THE SERVICE PERIOD DUE TO UNFORESEEN REASONS If the service cannot be delivered within its period due to force majeure events, the situation is immediately notified to the buyer. The buyer can exercise one of the following rights: Cancellation of the order Replacement of the service with a similar service Postponement of delivery by waiting for the obstructive situation to be removed 5. RIGHT OF WITHDRAWAL The Buyer has the right to withdraw from the service without giving any reason within 14 days from the date the service subject to the contract is delivered to them. To exercise the right of withdrawal, it is sufficient to notify MonoChat in writing within this period. Contact information: Email: hello@monochat.ai Phone: +90 850 840 55 61 WhatsApp: +90 850 840 55 61 6. PERIOD OF RIGHT OF WITHDRAWAL In service contracts, the period of right of withdrawal starts from the day the contract is established. However, the right of withdrawal cannot be used for services that have commenced with the consumer's consent. 7. REFUND CONDITIONS In case the right of withdrawal is exercised: Service fee is refunded within 10 days Document is also refunded with total refund Service process is stopped within 20 days 8. DEFAULT STATUS AND LEGAL CONSEQUENCES If the Buyer pays by credit card and defaults on payment, they accept that they will pay interest within the framework of the credit card agreement with the card-holding bank and will be responsible to the bank. 9. PAYMENT AND DELIVERY Service delivery is realized electronically and instantly. Payment options: Bank Transfer/EFT Credit Card (Single payment or installment options) 10. DISPUTE RESOLUTION Istanbul Courts and Enforcement Offices have jurisdiction in the resolution of all disputes that may arise from this contract. You can apply to the following institutions for consumer complaints: Consumer Arbitration Committees Consumer Courts Ministry of Customs and Trade 11. CONTACT INFORMATION Location İstanbul, Türkiye Email hello@monochat.ai Phone +90 850 840 55 61 WhatsApp +90 850 840 55 61 This policy was last updated in December 2024 . For questions, please contact us at: hello@monochat.ai First month of Growth on us Need Help With Cancellation or Refunds? Start for free or reach out to our team—we’ll guide you through the right steps for your account. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Contact MonoChat – WhatsApp, E-mail, Phone & Support URL: https://monochat.ai/contact > Talk to MonoChat sales or support: message us on WhatsApp, e-mail hello@monochat.ai, call +90 850 840 55 61 or open the support portal. See our offices. Home Company Contact Contact Contact MonoChat Sales and support, one message away The fastest way to reach us is the channel we build for: WhatsApp. Ask about plans, a demo or your setup, or use e-mail, phone or the support portal if you prefer. Chat on WhatsApp Send an e-mail Monday–Friday, 09:00–18:00 (Türkiye time) M MonoChat Business account Hi MonoChat, I’d like to learn more. 10:02 Hello! Happy to help. Is this about a new workspace or one you already use? 10:02 New workspace Existing account New. We want WhatsApp and Instagram in one inbox. 10:03 Great, both work on the free Basic plan to start. I can walk you through connecting your first channel now. 10:04 Ways to reach the MonoChat team Pick the channel that suits you. Every one of them reaches a person on our team. WhatsApp Chat with sales or get setup help. The quickest route for most questions. E-mail hello@monochat.ai for proposals, documents and detailed requests. Phone +90 850 840 55 61 during working hours. Support portal support.monochat.ai for help articles and support requests. Who to contact for what A short guide so your message lands with the right people the first time. Sales and demos Plans, pricing, Enterprise quotes and a walkthrough of the product for your use case. See pricing Customer support Every workspace includes live support on WhatsApp and e-mail support. Paid support plans add priority handling. Compare support plans Partnerships Agencies, consultants, integrators and resellers can join the partner program. Partnership program Security and privacy Questions about data handling, or a vulnerability to report? Write to hello@monochat.ai. Security overview MonoChat office addresses Our teams work from Dubai, Samsun and Istanbul. Dubai Internet City Arenco Tower No: 705, Dubai Internet City, Dubai, United Arab Emirates Dubai AI Campus, DIFC Dubai AI Campus, Innovation One, IH-00-01-03-OF-05, Level 3, DIFC, Dubai, United Arab Emirates Samsun Teknopark Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, 55270 Atakum, Samsun, Türkiye Samsun, Atakum Baran Loft Building, Körfez Mah. Belediye Cad. No: 6B, 55270 Atakum, Samsun, Türkiye Istanbul, Ataşehir Küçükbakkalköy, Atilla İlhan Cd. Efe Sokak No: 2/1, 34750 Ataşehir, Istanbul, Türkiye Company details Legal entity Bordo Bilişim Ticaret A.Ş. Brand MonoChat, a GridStudio brand E-mail hello@monochat.ai Phone +90 850 840 55 61 Working hours Monday–Friday, 09:00–18:00 FAQ Contact and support questions What to expect when you write to us. What is the fastest way to contact MonoChat? WhatsApp. Tap “Chat on WhatsApp” on any page and your message reaches our team with the page you were on, so we know the context. You can also e-mail hello@monochat.ai or call +90 850 840 55 61. Can I get a demo before I sign up? Yes. Message us on WhatsApp and we will walk you through the product for your use case. You can also start on the free Basic plan right away, with no card required, and explore it yourself. Where do I get technical support? Existing customers can use the support portal at support.monochat.ai, live support on WhatsApp or e-mail. Basic Support is included with every workspace; Growth and Enterprise Support plans add a priority queue and faster response targets. How quickly will I get an answer? It depends on your support plan: Basic Support targets a response within 3 working days, Growth Support within 1 working day and Enterprise Support is on-demand. Sales questions on WhatsApp are usually answered during working hours. Which languages can I write in? English, Turkish or Arabic. The product interface itself is available in seven languages. Keep exploring About MonoChat Who builds MonoChat and what we are working towards. Security How MonoChat protects customer conversations and data. Partnership Program Join the MonoChat partner program and earn recurring revenue. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. First month of Growth on us Prefer to try it first? Open a free workspace, connect a channel and message us whenever you want a hand with the setup. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat FAQ – Pricing, WhatsApp, AI & Security Answers URL: https://monochat.ai/faq > Answers to the questions teams ask about MonoChat: getting started, WhatsApp and other channels, AI assistants, pricing and billing, security and partners. Home Resources FAQ FAQ MonoChat FAQ Frequently asked questions, answered plainly Everything teams usually ask before and after they start: how MonoChat works, what the channels and AI assistants can do, what it costs and how your data is handled. Get Started For Free Chat on WhatsApp Or start with $150 of credit, enough for a first month of Growth Jump to a topic Getting started with MonoChat Channels and WhatsApp AI assistants and automation Pricing and billing Security and data Partners and agencies FAQ Getting started with MonoChat What the platform is and how quickly you can be live. What is MonoChat? MonoChat is a conversational business platform. It collects customer messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls in one shared inbox, and adds AI assistants, workflow automation and reporting on top. How do I start using MonoChat? Create a workspace at app.monochat.ai. Every new workspace starts on the free Basic plan with no credit card required. Then connect your first channel and invite your team when you upgrade. How long does it take to go live? Most teams connect a first channel and publish an assistant on the same day. Custom workflows and integrations take longer depending on the systems you connect. Which languages does MonoChat support? The MonoChat interface is available in seven languages: English, Turkish, Arabic, German, French, Indonesian and Vietnamese. This website is in English, Turkish and Arabic. AI assistants can reply in the language your customer writes in, depending on the model you connect. Is there a MonoChat mobile app? Yes. MonoChat is available on the App Store and Google Play, and mobile apps are included in every plan, so your team can answer customers away from the desk. Related pages: Getting started with MonoChat Unified Team Inbox Manage all customer conversations across channels in one inbox. Case Studies See how companies use MonoChat in real operations. FAQ Channels and WhatsApp Connecting WhatsApp, social messaging, SMS and voice. Which channels can I connect to MonoChat? WhatsApp Business, Instagram, Facebook Messenger, TikTok Business, Telegram, web chat, SMS through Twilio and SIP voice calls. All channels are available on every plan; plans differ in how many channels are included. Do I need the WhatsApp Business API to use MonoChat? To use WhatsApp in MonoChat you connect the official WhatsApp Business Platform (Cloud API). MonoChat guides you through the setup, and with WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number. Can I keep using the WhatsApp Business app on my phone? Yes. With WhatsApp Coexistence you connect the official Cloud API while your existing WhatsApp Business app stays active on the same number. Can I send bulk WhatsApp messages with MonoChat? Yes. You can send campaigns to opted-in contacts using approved WhatsApp template messages, including carousel messages and WhatsApp Flows. The bulk messaging calculator helps you estimate the cost before you send. Are WhatsApp fees included in MonoChat pricing? No. MonoChat plans and message packs cover outgoing message usage inside MonoChat. Fees charged by WhatsApp or other channel providers may apply separately, and can be paid from your MonoChat balance. Does MonoChat support voice calls? Yes. MonoChat supports WhatsApp calls and SIP voice calls, so calls and messages can be handled by the same team in one place. Related pages: Channels and WhatsApp WhatsApp Business API Automate sales, support and customer journeys on WhatsApp. WhatsApp Coexistence Use WhatsApp Business App and API together on the same number. Bulk Messaging Send campaigns, announcements and segmented WhatsApp broadcasts. FAQ AI assistants and automation What the assistants can do and how you stay in control. What can a MonoChat AI assistant do? An assistant answers customer questions from your knowledge base, collects information, calls tools such as your booking or order systems, and hands the conversation over to a person when needed. It works on the same channels as your team. Can I use my own AI model? Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model. How does the assistant learn about my business? You add your content to the AI knowledge base: PDFs, Excel files, text and web pages. MonoChat splits and indexes the content so the assistant answers from your own material rather than guessing. Can the assistant take actions, not just answer? Yes. With AI function tools, custom functions and MCP integration, an assistant can call your APIs, query systems and trigger workflows, with validation, permissions and logs around every action. Do I need a developer to build automations? No for most cases: workflow automation uses a visual, no-code builder. Developers can go further with custom functions, webhooks and integrations when you need them. Related pages: AI assistants and automation AI Assistants & ChatBots Deploy AI assistants that answer, guide and qualify customers. AI Knowledge Base Create scoped AI knowledge from documents, URLs and content. Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. FAQ Pricing and billing Plans, limits and what counts as usage. Is there a free plan? Yes. The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more agents, channels or volume. How much does the Growth plan cost? Growth is $120 a month or $1,200 a year. It includes 2 agents, 1 channel, 10 workgroups and 100,000 outgoing messages a month. Extra agents and extra channels are $30 a month each. What does the Enterprise plan include? Enterprise is priced per customer and includes unlimited channels, users, workgroups and outgoing messages, plus a custom SLA, a dedicated account manager, on-prem deployment and custom integrations. Are incoming messages free? Yes. Incoming messages are always free. Only outgoing messages sent from MonoChat count toward your monthly limits. What happens if I exceed my monthly message limit? You can buy a message pack or continue with usage-based pricing. Message packs are one-time purchases that never expire: Mini with 10,000 messages for $35, Mega with 100,000 for $240 and Ultra with 1,000,000 for $1,200. Do you charge a markup on AI usage? No. If you connect your own OpenAI, Gemini, Anthropic or other AI provider key, MonoChat does not add any markup fee. The AI cost calculator helps you estimate model costs. Related pages: Pricing and billing Subscription Plans Compare Basic, Growth and Enterprise subscriptions. Message Packs Buy extra outgoing message packages when you need more volume. AI Cost Calculator Estimate the cost of AI-powered conversations. FAQ Security and data How conversations and personal data are protected. Is MonoChat an official WhatsApp Business solution? MonoChat connects WhatsApp through the official WhatsApp Business Platform (Cloud API) and carries the Meta Business Partner badge. It is also a TikTok Business Partner. Which security certifications does MonoChat have? MonoChat holds ISO 27001 for information security management and ISO 9001 for quality management. The security page explains the product controls behind them. Who can access conversations in my workspace? Only the users you invite, according to the roles and permissions you assign. Workgroups and routing decide which team sees which conversations, and audit logs record actions. How is personal data handled? Personal data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK) as described in the privacy policy. You can ask to access, correct or delete your data by writing to hello@monochat.ai. Related pages: Security and data Security How MonoChat protects customer conversations and data. Custom LLMs Connect OpenAI, Anthropic, Google or your own LLM APIs. Contact Talk to sales or support on WhatsApp, e-mail or phone. FAQ Partners and agencies Reselling MonoChat or managing it for clients. Who can become a MonoChat partner? Agencies, consultants, system integrators, technology resellers and even existing MonoChat customers can join the partnership program. How much commission do partners earn? Commission starts at 15% and rises to 40% as the number of active paying customers in your portfolio grows. When you reach a higher tier, the new rate applies to your whole active portfolio. How do partners get paid? Partners can track their tier, commission rate and earnings in the MonoChat dashboard, withdraw earnings directly or move them to their MonoChat balance to pay for subscriptions, support or AI usage. Where can I find a MonoChat partner to help with setup? The partner directory lists MonoChat partners. You can also message our team on WhatsApp and we will point you to the right help for your project. Related pages: Partners and agencies Partnership Program Join the MonoChat partner program and earn recurring revenue. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. About MonoChat Who builds MonoChat and what we are working towards. Keep exploring Blog Guides on WhatsApp API, pricing, templates and automation. News Latest MonoChat product updates. Case Studies See how companies use MonoChat in real operations. Alternatives Compare MonoChat with other platforms. Glossary Business messaging and conversational AI terms, explained. First month of Growth on us Still have a question? Ask us on WhatsApp, or open a free workspace and see how MonoChat works with your own channels. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Business Messaging & Conversational AI Glossary URL: https://monochat.ai/glossary > Plain-language definitions of WhatsApp Business API, template messages, opt-in, chatbots, AI agents, LLM, RAG, MCP, CSAT, SIP and more business messaging terms. Home Resources Glossary Glossary Business messaging glossary WhatsApp, customer service and conversational AI terms Short, vendor-neutral definitions of the terms you meet when you set up WhatsApp, a shared inbox or an AI assistant, each with a link to the place where MonoChat puts it to work. Browse by topic WhatsApp and messaging channels Inbox and customer service Conversational AI Integration, voice and verification All terms A–Z Agent harness Agent loop AI agent API (Application Programming Interface) Broadcast (bulk messaging) BSP (Business Solution Provider) Carousel message Chatbot Click-to-chat Context compaction Conversational commerce CRM (Customer Relationship Management) CSAT (Customer Satisfaction Score) Customer service window (session) First response time Function calling (tool calling) Hallucination Handover (human handoff) Inference IVR (Interactive Voice Response) Knowledge base LLM (Large Language Model) MCP (Model Context Protocol) NPS (Net Promoter Score) Omnichannel inbox Opt-in OTP (One-Time Password) Quick reply RAG (Retrieval-Augmented Generation) Routing SIP (Session Initiation Protocol) SLA (Service Level Agreement) System prompt Template message Vector database Web chat widget Webhook WhatsApp Business API WhatsApp Business Platform (Cloud API) WhatsApp Coexistence WhatsApp Flows Workflow automation WhatsApp and messaging channels The vocabulary of the WhatsApp Business Platform and other customer messaging channels. Broadcast (bulk messaging) Sending the same message, usually personalised with variables, to many contacts at once. On WhatsApp, broadcasts through the Business Platform use approved templates and should go only to opted-in contacts. Replies arrive as individual conversations. In MonoChat: Bulk Messaging BSP (Business Solution Provider) A company approved by Meta to give businesses access to the WhatsApp Business Platform. A BSP typically handles onboarding, number registration and billing, and often adds its own inbox or automation tools on top. MonoChat is not a BSP: it connects your own WhatsApp Business account directly to Meta's Cloud API, so Meta bills you directly. In MonoChat: WhatsApp Business API Carousel message A message made of several horizontally scrollable cards, each with its own image or video, text and buttons. It is used to show a set of products, offers or options in a single message. In MonoChat: Carousel Messages Click-to-chat A link, button, QR code or ad that opens a messaging conversation with a business when tapped. Click-to-chat ads on social platforms send people straight into WhatsApp, Instagram or Messenger instead of a landing page. In MonoChat: Click-to-Chat Lead Capture Customer service window (session) The limited period after a customer’s most recent message during which a business may reply with free-form messages on WhatsApp. Each new customer message restarts the window. Once it closes, the business needs an approved template message to write again. In MonoChat: Template Messages Omnichannel inbox A single workspace where messages from several channels, such as WhatsApp, Instagram, web chat and SMS, appear together. Agents answer from one screen, and the history of a customer follows them across channels. In MonoChat: Unified Team Inbox Opt-in A customer’s explicit permission to receive messages from a business on a given channel. Messaging platforms and privacy laws expect opt-in before promotional messages are sent. A clear way to opt out belongs with it. In MonoChat: Bulk Messaging Quick reply A button under a message that lets the customer answer with one tap instead of typing. Quick replies keep answers structured, which makes them easy to use in automated flows. The same term is also used for saved responses that agents insert into a chat. In MonoChat: Workflow Automation Template message A pre-written WhatsApp message format that Meta reviews and approves before it can be sent. Templates are required when a business starts a conversation or writes outside the customer service window. They can contain variables, media and buttons, and fall into categories such as marketing, utility and authentication. In MonoChat: Template Messages Web chat widget A chat window embedded in a website or app, usually opened from a floating button. Visitors can ask questions without leaving the page, and the conversation reaches the same team or assistant as other channels. In MonoChat: WebChat WhatsApp Business API The programmatic interface that lets a business send and receive WhatsApp messages from its own software instead of the phone app. It supports multiple agents, automation and integrations on a single number. It has no user interface of its own, so it is used through a platform or custom code. In MonoChat: WhatsApp Business API WhatsApp Business Platform (Cloud API) Meta’s current name for its WhatsApp offering for medium and large businesses. The Cloud API is the version hosted by Meta, so a business does not have to run its own servers to use it. In everyday use, “WhatsApp Business API” and “WhatsApp Business Platform” refer to the same thing. In MonoChat: WhatsApp Business API WhatsApp Coexistence A setup in which the same phone number works in the WhatsApp Business app and on the WhatsApp Business Platform at the same time. A business can keep chatting from the phone while a platform adds a shared inbox, automation and integrations. In MonoChat: WhatsApp Coexistence WhatsApp Flows A WhatsApp feature for building structured, form-like screens that open inside a chat. Customers can pick dates, fill in fields or choose options without leaving WhatsApp. Typical uses are bookings, lead forms and surveys. In MonoChat: WhatsApp Flows Inbox and customer service Terms teams use to organise, measure and improve customer conversations. Conversational commerce Selling through messaging conversations: customers discover products, ask questions, order and pay inside a chat. It combines product catalogues, payment links and order updates with human or AI assistance. In MonoChat: Conversational Checkout CRM (Customer Relationship Management) Software that stores customer records, deals and interaction history in one place. Connecting a CRM to messaging lets agents see who they are talking to and keeps conversations attached to the right contact. In MonoChat: Integration CSAT (Customer Satisfaction Score) A measure of how satisfied customers are with a specific interaction, usually collected with a short rating question right after it ends. It is reported as the share of positive answers or as an average score. In MonoChat: CSAT & Survey Automation First response time The time between a customer’s first message and the first reply from the business. It is one of the most common customer service metrics, because long waits at the start of a conversation strongly affect satisfaction. In MonoChat: Business Intelligence Handover (human handoff) The moment a conversation passes from a bot or AI assistant to a human agent, or from one agent to another. A good handover carries the conversation history and collected details so the customer does not have to repeat themselves. In MonoChat: AI Assistants & ChatBots NPS (Net Promoter Score) A loyalty metric based on one question: how likely a customer is to recommend the company, on a scale from 0 to 10. The score is the percentage of promoters (9–10) minus the percentage of detractors (0–6). In MonoChat: Business Intelligence Routing The rules that decide which agent or team receives an incoming conversation. Routing can be based on channel, language, topic, customer value, working hours or agent workload. In MonoChat: Smart Agent Routing SLA (Service Level Agreement) A commitment to a measurable level of service, for example a maximum first response or resolution time. Support teams track SLAs per conversation and escalate those at risk of breaching them. In MonoChat: Escalation & SLA Workflows Workflow automation Rules and visual flows that carry out repeatable steps without manual work, such as sending a reminder, tagging a contact or assigning a conversation. A workflow starts from a trigger, checks conditions and runs actions. In MonoChat: Workflow Automation Conversational AI How chatbots, AI agents and the models behind them work. Agent harness The software layer around a language model that lets it act rather than only reply. It runs a loop of reasoning, tool calls and checks, and adds memory, context management, guardrails and logging. Examples include the Claude Agent SDK, OpenAI Agents SDK and Google ADK. In short: agent = model + harness. In MonoChat: Agent harnesses are coming to MonoChat Agent loop The cycle an AI agent repeats until a task is done: the model decides on an action, the harness carries it out, and the result is fed back to the model. Limits on steps, tools and approvals keep the loop safe in customer conversations. In MonoChat: Agent harnesses are coming to MonoChat AI agent An AI system that does more than answer: it plans steps, uses tools and completes tasks toward a goal, such as booking an appointment or checking an order. In customer service, AI agents work within the permissions and instructions a business gives them. In MonoChat: AI Orchestration Chatbot Software that answers people in a chat automatically. Rule-based chatbots follow predefined menus and decision trees, while AI chatbots use language models to understand free text and write their own replies. In MonoChat: AI Assistants & ChatBots Context compaction The way a harness keeps long conversations within a model's context window: older turns and tool results are summarised, and the important facts are kept, so the agent can continue a case over many steps or days without losing track. In MonoChat: Agent harnesses are coming to MonoChat Function calling (tool calling) The ability of a language model to request a defined function, such as “check order status”, with structured parameters instead of only writing text. The application runs the function and returns the result, which lets an assistant act on real systems. In MonoChat: AI Function Tools Hallucination An answer from a language model that sounds confident but is factually wrong or unsupported by its sources. Grounding answers in a knowledge base, limiting scope and handing uncertain cases to a person reduce the risk. In MonoChat: AI Knowledge Base Inference A single call to a trained model: a prompt goes in, a response comes out. Inference is fast and inexpensive and suits one-step jobs such as classifying, drafting or summarising. Agent harnesses run many inference calls in a loop to complete multi-step tasks. In MonoChat: Custom LLMs Knowledge base The organised collection of documents, FAQs, policies and product information that a support team or AI assistant answers from. Its accuracy and freshness largely determine the quality of automated answers. In MonoChat: AI Knowledge Base LLM (Large Language Model) A neural network trained on very large amounts of text to understand and generate language. LLMs power modern chatbots and AI agents. They are offered by several providers and differ in quality, speed, cost and supported languages. In MonoChat: Custom LLMs MCP (Model Context Protocol) An open protocol that standardises how AI applications connect to external tools and data sources. A system exposes its capabilities through an MCP server once, and any compatible AI client can discover and use them. In MonoChat: MCP Integration RAG (Retrieval-Augmented Generation) A technique in which the system first retrieves relevant passages from a company’s own content and then gives them to a language model to write the answer. It grounds replies in current, specific information and reduces invented answers. In MonoChat: RAG Orchestration System prompt The standing instructions given to a language model before a conversation starts. It defines the assistant’s role, tone, boundaries and what to do in specific situations, and applies to every message in the conversation. In MonoChat: AI Assistants & ChatBots Vector database A database that stores text as numerical vectors (embeddings) and finds entries by similarity of meaning rather than exact keywords. It is the usual storage layer behind RAG and semantic search. In MonoChat: VectorDB Integration Integration, voice and verification The technical building blocks that connect messaging to the rest of your systems. API (Application Programming Interface) A defined way for one piece of software to request data or actions from another. Messaging platforms use APIs to connect channels, CRMs, payment providers and internal systems. In MonoChat: Integration IVR (Interactive Voice Response) A phone system that greets callers with recorded or synthesised prompts and routes them by keypad input or speech. Modern IVRs can hand a caller to an agent, a voice bot or a messaging channel. In MonoChat: Voice Call (SIP) OTP (One-Time Password) A short code that is valid for a single login or transaction and expires quickly. Businesses deliver OTPs by SMS, WhatsApp or voice to verify that a person controls a phone number. In MonoChat: Twilio SIP (Session Initiation Protocol) The signalling protocol used to set up, manage and end voice and video calls over the internet. A SIP trunk connects a business phone system or contact centre software to the public telephone network. In MonoChat: Voice Call (SIP) Webhook An HTTP request that one system sends to another automatically when an event happens, such as a new message or a completed payment. Webhooks let systems react in real time without repeatedly asking for updates. In MonoChat: Custom Functions Keep exploring Blog Guides on WhatsApp API, pricing, templates and automation. News Latest MonoChat product updates. Case Studies See how companies use MonoChat in real operations. Alternatives Compare MonoChat with other platforms. FAQ Answers to the questions teams ask before they start. First month of Growth on us From definitions to real conversations. Connect a channel on the free plan and see these terms at work in your own inbox. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Privacy Policy URL: https://monochat.ai/privacy-policy > Learn how MonoChat collects, uses, stores, shares and protects personal data under KVKK (Law No. 6698), and how to exercise your data subject rights. Home Privacy Policy KVKK-Compliant Privacy and Security Policy The security of your personal data is our priority. This policy explains how your data is collected, used, and protected. Last Updated: January 01, 2024 Table of Contents Introduction Personal Data Collected Purposes of Processing Personal Data Legal Basis for Processing Data Sharing Data Security Data Retention Period Your Rights Under KVKK Contact Cookie Policy Policy Changes Data Controller Information Questions? hello@monochat.ai section:first-child>h2]:mt-0"> Introduction This Privacy Policy explains how personal data is collected, used, stored and protected within the scope of services provided by Bordo Bilişim Ticaret A.Ş. ("MonoChat", "Company", "we", "our"). This policy complies with the Personal Data Protection Law No. 6698 (KVKK). Personal Data Collected MonoChat collects the following personal data to provide its services: Identity Information: First name, last name, national ID number (optional) Contact Information: Email address, phone number, address Company Information: Company name, tax number, authorization certificate Technical Information: IP address, browser information, cookie data Transaction Information: Platform usage data, message statistics Purposes of Processing Personal Data Your collected personal data is processed for the following purposes: Providing service and platform access Providing customer support services Invoicing and payment processing Fulfilling legal obligations Improving service quality and conducting analysis Marketing and promotional activities (with explicit consent) Legal Basis for Processing Your personal data is processed based on the following legal grounds specified in Article 5 of the KVKK: Establishment and performance of service contract Fulfillment of legal obligations Protection of our legitimate interests Your explicit consent (for marketing communication) Data Sharing MonoChat does not share your personal data with third parties except in the following cases: Service providers (WhatsApp, Instagram, Facebook, etc.) Technical infrastructure providers (AWS, Google Cloud, etc.) Official authorities within the framework of legal obligations Special cases where you have given explicit consent Data Security We take the following technical and administrative measures to secure your personal data: End-to-end encryption technology Security policies compliant with ISO 27001 standards Regular security audits and updates Multi-factor authentication against unauthorized access Data backup and recovery systems Data Retention Period Your personal data is retained for the period required by the processing purpose and taking into account the periods stipulated in the relevant legislation: Duration of service contract + 10 years (commercial records) Marketing data: Until the date your explicit consent is withdrawn Log records: 2 years (as per cybersecurity legislation) Financial records: 10 years (as per tax legislation) Your Rights Under KVKK Pursuant to Article 11 of the KVKK, you have the following rights: To learn whether your personal data is being processed To request information about your processed personal data To learn the purpose of processing and whether they are used in accordance with their purpose To know the third parties to whom personal data is transferred domestically or abroad To request correction if personal data is incomplete or incorrectly processed To request deletion or destruction of personal data To request notification of correction, deletion and destruction to third parties to whom personal data has been transferred To object to the occurrence of a result against the person by analyzing the processed data exclusively through automatic systems To request compensation for damages in case of damage due to unlawful processing of personal data Contact To exercise your rights under the KVKK, you can contact us in the following ways: Email: hello@monochat.ai Phone: +90 850 840 5561 Address: AKSU Mah. OMÜ Cad. Samsun Teknopark No:165/37 Atakum/Samsun Türkiye Response time: We will review and respond within 30 days. Cookie Policy We use cookies on our website to improve user experience: Necessary Cookies: Required for basic functions of the website Analytical Cookies: To measure website performance Marketing Cookies: To show you relevant advertisements (with consent) Social Media Cookies: For social media integration Policy Changes This Privacy Policy may be updated as necessary. You will be informed about significant changes via email or through our website. Data Controller Information Company Name: Bordo Bilişim Ticaret A.Ş. Trade Name: MonoChat Address: AKSU Mah. OMÜ Cad. Samsun Teknopark No:165/37 Atakum/Samsun Türkiye Email: hello@monochat.ai Phone: +90 850 840 5561 First month of Growth on us Questions about privacy or KVKK? Reach our team to request information, updates, or deletion under KVKK. We’ll guide you through the process. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # MonoChat Resources: Case Studies, Comparisons & Help URL: https://monochat.ai/resources > One place for MonoChat case studies, platform comparisons, product news, FAQ, glossary, pricing calculators, support and the partner program. Home Resources Resource Center MonoChat Resources Learn, compare and grow Explore customer stories, platform comparisons, product news, answers, partnership opportunities and support resources from one place. View Case Studies Compare Platforms Evaluate MonoChat Customer examples, platform comparisons and the latest product updates. Case Studies Customer Stories See how companies use MonoChat in real operations across support, sales, campaigns and automation. Alternatives Comparisons Compare MonoChat with other platforms and understand where AI orchestration makes the difference. News Latest MonoChat product updates. Get Answers Quick answers, plain-language definitions and hands-on help. Blog Practical guides on WhatsApp API pricing, templates, bulk messaging, chatbots and Instagram automation. FAQ Answers to the questions teams ask before they start. Glossary Business messaging and conversational AI terms, explained. Support Help Center Visit the MonoChat support portal for help articles, setup guidance and customer support. Plan Your Costs and Partner With Us Estimate what you will spend, or build a business on MonoChat. AI Cost Calculator Estimate the cost of AI-powered conversations. Bulk Messaging Calculator Estimate WhatsApp campaign and bulk messaging costs. Partnership Partner Program Join the MonoChat Partnership Program and grow recurring revenue with a scalable commission model. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. Not sure which resource you need? If you are evaluating MonoChat, start with comparisons. If you want proof from real operations, start with case studies. If you already serve business clients, the partnership program may be your fastest path to revenue. Explore customer success stories Start with real use cases from companies using MonoChat for AI, support and messaging automation. Learn more Compare before choosing Review MonoChat alternatives if you are comparing customer communication and chatbot platforms. Learn more Become a partner Agencies, consultants and integrators can build recurring revenue with MonoChat. Learn more Popular Comparisons Compare MonoChat with other customer communication and chatbot platforms. MonoChat vs Respond.io Automation depth, AI orchestration and omnichannel scale. MonoChat vs ManyChat Beyond rule-based chatbot builders. MonoChat vs Kommo CRM-first vs AI-first platform comparison. FAQ Resources: FAQ Where to find what you need Where do I find MonoChat product updates? On the News page, which lists the latest MonoChat product updates. Where can I get help setting up MonoChat? The support portal at support.monochat.ai has help articles and setup guidance. You can also message the team on WhatsApp and tell us what you want to solve. How can I estimate what MonoChat will cost? Use the AI Cost Calculator for AI-powered conversations and the Bulk Messaging Calculator for WhatsApp campaigns and bulk messaging. The pricing page lists the plans. Who is the MonoChat partnership program for? Agencies, consultants and integrators that already serve business clients. Partners earn recurring commission that rises from 15% to 40%, and certified partners appear in the Partner Directory. First month of Growth on us Need help choosing the right path? Tell us what you want to solve — sales, support, WhatsApp automation, AI assistants, integrations or campaigns — and we’ll guide you. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Security and Compliance – How MonoChat Protects Data URL: https://monochat.ai/security > How MonoChat protects customer conversations: ISO 27001 and ISO 9001, official channel APIs, role-based access, audit logs and your own AI keys and models. Home Company Security Security and compliance Security and compliance How MonoChat protects customer conversations Customer conversations hold personal data, so access to them has to be deliberate. This page summarises the certifications, product controls and data-handling practices behind MonoChat, and where to ask for more detail. Get Started For Free Read the privacy policy Or start with $150 of credit, enough for a first month of Growth ISO 27001 Information security Information security management certification ISO 9001 Quality management Quality management certification Meta Business Partner Official WhatsApp, Instagram and Messenger APIs KVKK Data protection law Privacy policy prepared under Law No. 6698 Access and control features in the product The controls teams use every day to decide who can see and do what in a workspace. Role-based access Assign roles and permissions so agents, supervisors and admins only reach the conversations and settings they need. Learn more Workspace isolation Each workspace keeps its own channels, contacts, assistants and credentials, separate from other workspaces. Audit logs Conversation history and logged actions show who did what, so changes and handovers can be reviewed later. Learn more Protected credentials Provider credentials, such as your LLM and vector database keys, are stored encrypted and scoped to your workspace. Learn more Official channel APIs WhatsApp is connected through the official WhatsApp Business Platform (Cloud API), not through unofficial automation of the consumer app. Learn more Controlled AI actions AI tools run with validation, permissions, allowlisted endpoints and logs, so an assistant can only do what you allow. Learn more You choose where AI and data live MonoChat is built so sensitive parts of the stack can stay under your control. Bring your own LLM keys Connect your own OpenAI, Anthropic, Google, Azure, AWS or other provider account, and decide which assistant uses which model. Learn more Self-hosted models Connect self-hosted models through Ollama or your own model API when prompts should stay on your infrastructure. Learn more Your own vector database Keep knowledge-base vectors in the vector database you choose, with your own storage and retention policies. Learn more On-premise deployment The Enterprise plan offers on-prem deployment, a custom SLA and a dedicated account manager for stricter requirements. Learn more Privacy and data handling The privacy policy is the binding text. In short, it commits MonoChat to the following. Personal data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK), by Bordo Bilişim Ticaret A.Ş. as data controller. Security policies compliant with ISO 27001 standards, with regular security audits and updates. Multi-factor authentication against unauthorized access, plus data backup and recovery systems. Data is shared only with the channel and infrastructure providers needed to deliver the service, with authorities where the law requires, or with your explicit consent. You can ask to access, correct or delete your personal data; requests are answered within 30 days. Cookie consent on this website monochat.ai uses a consent banner connected to Google Consent Mode v2. Analytics and advertising storage stay denied until you choose, rejecting is one click, and you can change your choice at any time from “Cookie settings” in the footer. Policies and legal documents Privacy policy What data is collected, why, how long it is kept and your rights. Terms and conditions The service agreement, payment terms and liability. Cancellation policy Withdrawal, cancellation and refund conditions. Report a vulnerability or ask our security team Found something that looks like a security issue, or need answers for a vendor assessment? Write to us with as much detail as you can share. Please do not include customer data or credentials in the message. For security questionnaires and Enterprise reviews, mention your company and timeline so we can route the request. E-mail hello@monochat.ai FAQ Security and compliance questions Straight answers on what MonoChat does and does not claim. Is MonoChat ISO 27001 certified? Yes. MonoChat holds ISO 27001 (information security management) and ISO 9001 (quality management) certifications. Contact us at hello@monochat.ai if you need the certificates for a vendor review. Does MonoChat use the official WhatsApp API? Yes. WhatsApp is connected through the official WhatsApp Business Platform (Cloud API), and MonoChat carries the Meta Business Partner badge. Instagram and Messenger are connected through Meta’s official APIs as well. Can I control which AI provider processes my conversations? Yes. You can bring your own keys for providers such as OpenAI, Anthropic and Google, connect self-hosted models through Ollama or a custom API, and choose which assistant uses which model. MonoChat adds no markup when you use your own keys. Who can see customer conversations inside my workspace? Only the users you invite, according to the roles and permissions you assign. Workgroups and routing rules decide which team handles which conversations, and conversation history shows who handled each one. Can MonoChat be deployed on our own infrastructure? On-prem deployment is available on the Enterprise plan, together with a custom SLA and enterprise rollout support. Talk to our team to scope it. How do I request deletion of my personal data? Send a request to hello@monochat.ai. Under the privacy policy, requests to access, correct or delete personal data are reviewed and answered within 30 days. Keep exploring About MonoChat Who builds MonoChat and what we are working towards. Contact Talk to sales or support on WhatsApp, e-mail or phone. Partnership Program Join the MonoChat partner program and earn recurring revenue. Partner Directory Explore certified MonoChat agencies, integrators and solution partners. First month of Growth on us Need details for a security review? Start on the free plan to evaluate the product, or message us and we will answer your security and compliance questions. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed --- # Terms of Use & Cancellation Policy URL: https://monochat.ai/terms-and-conditions > Terms of use for MonoChat services: consumer rights, the 14-day right of withdrawal, cancellation and refund rules under Turkish Law No. 6502. Home Terms and Conditions Legal Compliance Terms of Use and Cancellation Policy Terms of use for MonoChat services, consumer rights, and cancellation rules prepared in accordance with Turkish legislation. Last Updated: January 01, 2024 Consumer Friendly Table of Contents General Terms Definitions Service Definition and Features Payment Terms Unauthorized Credit Card Use Force Majeure and Service Interruptions Right of Withdrawal Exceptions to Right of Withdrawal Refund Process Cancellation Terms Data Retention and Destruction Liability and Compensation Dispute Resolution Changes in Terms Contact and Legal Notices Consumer Rights 14-day right of withdrawal Refund within 10 days 24/7 support rights Right of Withdrawal Refund Process Cancellation Terms Contact section:first-child>h2]:mt-0"> General Terms This page regulates the terms of use, consumer rights, withdrawal, cancellation and refund conditions for services provided by Bordo Bilişim Ticaret A.Ş. ("MonoChat", "Company", "we"). These terms are prepared within the framework of the Consumer Protection Law No. 6502 and relevant legislation. Definitions Terms used in this agreement shall be used in the meaning defined below: SELLER: Bordo Bilişim Ticaret A.Ş. BUYER/CONSUMER: Natural or legal person purchasing MonoChat services SITE: www.monochat.ai website SERVICE: MonoChat multi-channel communication platform service AGREEMENT: These terms of use and service agreement KVKK: Personal Data Protection Law No. 6698 Service Definition and Features MonoChat is a SaaS (Software as a Service) that enables businesses to communicate with their customers via WhatsApp Business, Instagram, Facebook Messenger and other platforms: Multi-channel messaging platform (WhatsApp, Instagram, Facebook, Telegram, WebChat) AI-powered chatbot services Analysis and reporting tools CRM and existing system integrations 24/7 technical support service Data security and KVKK compliant infrastructure Payment Terms Service fees and payment conditions are regulated as follows: Service is provided with a monthly subscription system Payments must be made in advance, before the service begins Payment options available via credit card, bank transfer/EFT Prices are shown including VAT Service may be suspended if payment is not made Daily 0.1% late payment interest may be applied on delayed payments Unauthorized Credit Card Use In case of purchases made with unauthorized use of credit card: If the bank/financial institution does not make payment MonoChat has the right to stop providing service Product/service must be returned within 3 days Return shipping costs belong to the SELLER Immediate notification will be made about the matter Force Majeure and Service Interruptions If the service cannot be delivered within the service period due to unforeseen reasons: The situation will be immediately notified to the BUYER BUYER's options: Order cancellation, Service change, Delivery postponement Force majeure situations: Natural disasters, war, terrorism, internet outages SLA guarantees apply for technical infrastructure outages Outage period is added to service period Right of Withdrawal Your right of withdrawal pursuant to Consumer Protection Law No. 6502: There is a 14-day right of withdrawal period The period starts from the date the service contract is established You can make the withdrawal notification to hello@monochat.ai You can exercise your right of withdrawal without giving any reason The commencement of service performance does not affect the right of withdrawal Exceptions to Right of Withdrawal The right of withdrawal cannot be used in the following cases: Services that have commenced with consumer consent (provided that the entire service is fulfilled) Products or services prepared specifically for a person Services that are not suitable for return due to their nature Digital content and software services (after use has started) Ongoing services in subscription system (in case of monthly billing) Refund Process The refund process in case the right of withdrawal is exercised: SELLER refunds the total amount within 10 days Refund is made through the same payment method Bank processes for credit card payments may take 2-8 weeks Wire transfer/EFT payments are refunded within 3-5 business days Refund documents are sent via email Cancellation Terms Service cancellation procedures and conditions: Can be cancelled with 30 days advance notice Service is provided until the end of the ongoing service period Cancellation notification must be made in writing Automatic renewal is cancelled Your data export right is protected for 90 days No cancellation fee is charged Data Retention and Destruction Data processing after service cancellation: Account data is retained for 90 days You can request data export during this period Data with legal retention obligation is protected Personal data is processed in accordance with KVKK Data is deleted upon request You can request destruction certificate Liability and Compensation Responsibilities of parties and compensation conditions: SELLER is responsible for direct damages resulting from service interruptions Indirect damages (loss of profit, loss of business, etc.) are excluded Maximum compensation amount is the monthly subscription fee Damages arising from BUYER providing incorrect information are excluded Interruptions on third-party platforms are not the responsibility of SELLER Dispute Resolution Procedures to be followed in case of dispute: Solution is primarily sought through negotiation Consumer Arbitration Committees can be applied to for consumer issues Istanbul Anatolian Courthouse courts have jurisdiction Turkish Law applies Online dispute resolution platforms can be used Changes in Terms Changes to be made in these terms: Notified 30 days in advance via email Published on the website Ongoing services continue with current terms You have the right to cancel if you do not accept new terms Use after the change date is considered acceptance Contact and Legal Notices Seller Information Company Name: Bordo Bilişim Ticaret A.Ş. Trade Name: MonoChat Address: AKSU Mah. OMÜ Cad. Samsun Teknopark No:165/37 Atakum/Samsun Türkiye Contact Information Email: hello@monochat.ai Phone: +90 850 840 5561 Working Hours: Monday–Friday 09:00–18:00 Important Reminder This page has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG:27.11.2014/29188). For consumer rights, you can visit the Ministry of Trade . First month of Growth on us Need Help With Cancellation or Refund? Contact our team for withdrawal, refund, or plan cancellation requests. We’ll guide you through the process. Start with $150 credit Chat on WhatsApp One code per business • 30 days to redeem • No card needed