Travel & Hospitality
MNG Turizm sells holidays across four channels with 1.2M+ messages in one inbox
MNG Turizm brings WhatsApp, Messenger, Instagram and website chat into one MonoChat inbox for its sales team. More than 1.2 million messages have gone through the platform.
- messages
- 1.2M+ messages
- customer conversations
- 82K+ customer conversations
- channels in one inbox
- 4 channels in one inbox
Who is MNG Turizm?
MNG Turizm is a Turkish travel agency with more than 27 years of experience, selling hotel stays in Türkiye and Cyprus alongside domestic, international and cruise tours. Customers can book through its call centre and on WhatsApp.
Goals
- Answer holiday shoppers on every channel
- Give the sales team one place to work
- Keep the full history of every customer
The challenge
A travel agency selling thousands of hotels and many tours gets questions about dates, prices and availability from WhatsApp, social media and its website at the same time, especially in peak season.
How MNG Turizm uses MonoChat
Four channels, one inbox
WhatsApp, Messenger, Instagram and website chat conversations arrive in the same MonoChat inbox.
A sales team that sees everything
Agents see each customer’s full history across channels, so a conversation that starts on Instagram can end with a booking on WhatsApp.
Results
Since May 2025 MNG Turizm has held more than 82,000 customer conversations and over 1.2 million messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
