Services & Public Sector
Callony runs hotel and tourism sales for its clients with a remote team of agents in MonoChat
Callony’s remote agents handle sales and support conversations for its clients on WhatsApp and Instagram in a shared MonoChat inbox. More than 1.3 million messages have gone through the platform.
- messages
- 1.3M+ messages
- customer conversations
- 84K+ customer conversations
- campaigns sent
- 66+ campaigns sent
- channels in one inbox
- 2 channels in one inbox
Who is Callony?
Callony is a remote-first call centre founded under Peak Grup. Its home-based agents run sales and customer support for leading hotel and tourism brands in Türkiye and abroad.
Goals
- Give a remote team one shared inbox
- Run sales for several hotel and tourism clients
- See workload and performance across agents
The challenge
A call centre whose agents all work from home needs every conversation, assignment and result in one place that works anywhere, with clear visibility for supervisors.
How Callony uses MonoChat
A shared inbox for a remote team
Agents work from home in the same MonoChat inbox, with conversations assigned and routed automatically.
Campaigns and reporting
WhatsApp campaigns reach opted-in guests, and supervisors follow volumes and agent performance in reports.
Results
Since June 2025 Callony has held more than 84,000 conversations and over 1.3 million messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
