Health & Wellness
İzmir Ekol Hastanesi coordinates international patients on WhatsApp in their own language
İzmir Ekol Hastanesi handles international patient admission on WhatsApp with multilingual intake, appointments and patient tracking in one inbox.
Who is İzmir Ekol Hastanesi?
Ekol, now operating as Bazekol Sağlık Grubu, is a private healthcare group in İzmir with two hospitals and four medical centres, with specialists in more than 30 branches.
Goals
- Communicate with international patients in their language
- Organise appointments
- Track every patient in one place
The challenge
International patients write in many languages and need answers, appointments and travel coordination before they arrive.
How İzmir Ekol Hastanesi uses MonoChat
Multilingual intake
Patients are answered in their own language, and every conversation is in one inbox.
Appointments and tracking
Appointments and patient status are tracked alongside the conversation.
Results
International patient numbers tripled as admission moved to WhatsApp, according to the hospital.
İzmir Ekol Hastanesi runs MonoChat on its own servers, so this story has no platform figures.