Health & Wellness
Robin Clinic collects appointment requests from four channels in one inbox
Robin Clinic collects appointment requests and patient information on WhatsApp, Instagram, TikTok and Messenger, with forms that gather the details before the team replies.
- messages
- 78K+ messages
- customer conversations
- 3,500+ customer conversations
- channels in one inbox
- 4 channels in one inbox
Who is Robin Clinic?
Robin Clinic is an Istanbul clinic that serves local and international patients and receives most of its first contacts through messaging and social media.
Goals
- Collect appointment requests from every channel
- Gather patient details up front
- Reply faster
The challenge
Prospective patients reach the clinic from social media as much as from WhatsApp, and each request needs the same details before a coordinator can help.
How Robin Clinic uses MonoChat
Four channels, one inbox
WhatsApp, Instagram, TikTok and Messenger conversations arrive in the same MonoChat inbox.
Intake forms
Forms collect the patient’s request and contact details, so coordinators start with what they need.
Results
Since July 2025 Robin Clinic has exchanged more than 78,000 messages with patients on MonoChat across four channels.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
