Health & Wellness
Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram
Elegan Estetik automates consultation requests and follow-ups on WhatsApp and Instagram with AI and intake flows. More than 160,000 messages have gone through MonoChat.
- messages
- 160K+ messages
- customer conversations
- 14K+ customer conversations
- channels in one inbox
- 2 channels in one inbox
Who is Elegan Estetik?
Elegan Estetik is a Kayseri-based plastic surgery and medical aesthetics clinic that has served patients since 2009. It has three branches in Melikgazi and Talas.
Goals
- Answer consultation requests quickly
- Collect the details before the consultation
- Follow up with patients automatically
The challenge
Most consultation requests start on Instagram or WhatsApp, often outside clinic hours, and each one needs a quick answer and a few details before the team can book it.
How Elegan Estetik uses MonoChat
Automated intake
Flows and an AI assistant answer first questions and collect the details of each consultation request.
Follow-ups
Automated follow-ups keep in touch with patients after their visit.
Results
Since December 2024 Elegan Estetik has held more than 14,000 patient conversations and over 160,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
