Travel & Hospitality
Hisar Europe Travel handled 440,000+ trip conversations across WhatsApp, Instagram and Messenger
Hisar Europe Travel ran trip enquiries and quotation flows on WhatsApp, Instagram and Messenger in MonoChat, with leads distributed to its team automatically. Close to 3 million messages went through the platform.
- messages
- 2.9M+ messages
- customer conversations
- 440K+ customer conversations
- channels in one inbox
- 3 channels in one inbox
Who is Hisar Europe Travel?
Hisar Europe Travel is a Cologne-based tour operator with offices in Germany, Austria, the Netherlands and France. It specialises in Hajj, Umrah and cultural tours for travellers across Europe, with Umrah departures from 13 countries.
Goals
- Answer trip enquiries from several countries
- Distribute leads to the team automatically
- Send quotations faster
The challenge
With departures from many countries and cities, enquiries come in several languages and from several channels at once. Each one needs to reach the right person quickly.
How Hisar Europe Travel uses MonoChat
Quotation flows
Flows collect the details of each trip enquiry so the team can prepare a quotation without a long back-and-forth.
Automatic lead distribution
Leads from WhatsApp, Instagram and Messenger are distributed to the team in the MonoChat inbox.
Results
Between March 2025 and May 2026 Hisar Europe Travel held more than 440,000 conversations and close to 3 million messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
