Automotive
MKN Garage receives service requests and sends maintenance reminders on WhatsApp
MKN Garage receives service requests and sends maintenance reminders through WhatsApp, with requests categorised automatically.
Who is MKN Garage?
MKN Garage is an automotive workshop offering mechanical and electrical repair, bodywork, paint, detailing and other services under one roof.
Goals
- Collect service requests in chat
- Categorise requests automatically
- Remind customers about maintenance
The challenge
Service requests arrive in every form, from photos to voice notes, and each needs to reach the right technician.
How MKN Garage uses MonoChat
Service request flows
Flows collect the vehicle and the problem and categorise each request.
Maintenance reminders
Customers receive reminders on WhatsApp when maintenance is due.
Results
Service requests arrive organised in MonoChat, and reminders bring customers back on time.
