Automotive
Oto Seç answers car buyers and renters with AI across Instagram, Messenger and WhatsApp
Oto Seç answers customers on three channels with an AI assistant that has run more than 4,600 actions, and passes ready buyers and renters to its team.
- messages
- 210K+ messages
- customer conversations
- 20K+ customer conversations
- AI assistant actions
- 4,600+ AI assistant actions
- channels in one inbox
- 3 channels in one inbox
Who is Oto Seç?
Founded in Diyarbakır in 1985, Oto Seç has grown from a family service workshop into an automotive group covering vehicle sales, rental, servicing, inspection and insurance. It marked its 40th anniversary in 2025.
Goals
- Answer sales, rental and service questions quickly
- Use AI for the first answer
- Route customers to the right team
The challenge
An automotive group with sales, rental, service and insurance gets very different questions on the same channels.
How Oto Seç uses MonoChat
AI assistant
An AI assistant answers first questions and runs actions to look up information.
Routing
Customers reach the right team in the MonoChat inbox when they are ready.
Results
Since June 2025 Oto Seç has held more than 20,000 customer conversations and over 210,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
