Health & Wellness
Op. Dr. Onurkan İdacı’s clinic answers patient questions with AI that has run 16,000+ actions
The clinic answers prospective patients on Instagram, WhatsApp and Messenger with an AI assistant, and the team takes over for consultations. More than 500,000 messages have gone through MonoChat.
- messages
- 500K+ messages
- customer conversations
- 28K+ customer conversations
- AI assistant actions
- 16K+ AI assistant actions
- channels in one inbox
- 3 channels in one inbox
Who is Op. Dr. Onurkan İdacı?
Op. Dr. Onurkan İdacı is an aesthetic and plastic surgeon practising in Ankara’s Çankaya district, where he has run his own clinic since 2013.
Goals
- Answer patient questions instantly, day and night
- Collect consultation requests
- Hand over to the team when needed
The challenge
Most prospective patients first write on Instagram, often late in the evening, and expect an answer before they look elsewhere.
How Op. Dr. Onurkan İdacı uses MonoChat
AI assistant with tools
An AI assistant answers questions about procedures and the clinic, running more than 16,000 actions so far.
Handover to the team
Patients who are ready for a consultation move to the clinic team with the full conversation.
Results
Since July 2025 the clinic has held more than 28,000 patient conversations and over 500,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.