Food & Beverage
Umami Sushi & Pan Asian takes guests from chat to paid order on WhatsApp and Instagram
Umami guides guests from a WhatsApp or Instagram conversation to online ordering and payment, with MonoChat connected directly to its POS. More than 430,000 messages have gone through the platform.
- messages
- 430K+ messages
- customer conversations
- 10K+ customer conversations
- messages in the last 30 days
- 20K+ messages in the last 30 days
- channels in one inbox
- 2 channels in one inbox
Who is Umami Sushi & Pan Asian?
Umami Sushi & Pan Asian is a restaurant serving sushi and pan-Asian dishes, with a large share of its orders coming in through messaging.
Goals
- Let guests order without leaving the chat
- Send orders straight to the POS
- Serve WhatsApp and Instagram with one team
The challenge
Guests often decide what to eat in a chat, and every extra step between the conversation and the payment loses orders. Copying orders from messages into the POS by hand is slow and error-prone at peak hours.
How Umami Sushi & Pan Asian uses MonoChat
Chat-to-order flow
Custom flows and screens take guests from the first message to a paid order, on WhatsApp and Instagram.
Direct POS integration
Orders go from MonoChat straight into the restaurant’s POS, so the kitchen sees them without anyone retyping.
Results
Since January 2025 Umami has held more than 10,000 guest conversations and over 430,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
