Retail & E-Commerce
SneaksNet sells sneakers and supports buyers across four channels in one inbox
SneaksNet manages sneaker sales and pre- and post-purchase support across WhatsApp, Instagram, TikTok and Messenger. More than 300,000 messages have gone through MonoChat.
- messages
- 300K+ messages
- customer conversations
- 11K+ customer conversations
- channels in one inbox
- 4 channels in one inbox
Who is SneaksNet?
SneaksNet is an Istanbul-based online sneaker retailer selling brands such as Nike, Adidas, New Balance and On Running, with same-day shipping.
Goals
- Answer buyers before they purchase
- Support customers after delivery
- Serve four channels with one team
The challenge
Sneaker buyers ask about sizes, stock and authenticity before buying, and about shipping right after, on whichever app they happen to be using.
How SneaksNet uses MonoChat
One inbox for four channels
WhatsApp, Instagram, TikTok and Messenger conversations arrive in the same MonoChat inbox.
Support before and after purchase
The team answers pre-sale questions and follows up after delivery from the same conversation history.
Results
Since March 2026 SneaksNet has held more than 11,000 customer conversations and over 300,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
