Retail & E-Commerce
Adonis Çiçekçilik takes flower orders and delivery details on WhatsApp
Adonis Çiçekçilik receives flower orders and delivery details through a chat-based ordering flow on WhatsApp.
- channels in one inbox
- 2 channels in one inbox
Who is Adonis Çiçekçilik?
Adonis Çiçekçilik is an Istanbul florist and landscaping company based in Beşiktaş, founded in 1989 with roots going back to 1982. It offers flower arrangements as well as garden design, landscaping and irrigation projects.
Goals
- Take orders in chat
- Collect delivery details correctly
- Answer customers on WhatsApp and Instagram
The challenge
Flower orders are often urgent and depend on exact delivery details, which are easy to lose in a free-form chat.
How Adonis Çiçekçilik uses MonoChat
Chat-based ordering
A flow collects the arrangement, the delivery address, the time and the card message.
AI help
An AI assistant answers common questions before the team steps in.
Results
Orders and delivery details arrive structured in MonoChat, ready for the team to prepare.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
